Silk Rd Hope Street in Liverpool

Great hotel, great service. Very clean.

Great location near Liverpool University. The wooden feel of the hotel building and guest rooms is relaxing. At the bar counter on the first floor, I consulted with the friendly bartender and had him make a delicious drink.

Great place for weekend. Perfecto

It was wonderful experience, clean and unique rooms. Spa, gym and breakfast was excellent, bar and food was very good too. Great hotel

I'd booked a solo spa weekend at Hope Street Hotel. This would have been my second stay there, but the hotel had suffered a major maintenance fault with the fire alarm. My poor review is on the communication of the problem. I arrived and was told my room wasn't ready, asked to wait. When nothing happened, I asked for an update, was then half checked in, incidental charge taken, key handed, before quickly being told I could not go to my room and to sit for an update in 5 minutes. After a half hour I went back to the front desk to be told, I'd likely be moved to a new hotel due to the fault. At that point, I asked for a full refund which they agreed to and alluded to compensation for my troubles. I've had no direct contact from the hotel since, I chased once by phone for my refund, which has now been processed, however the handling of the unavoidable issue was very poor. I'm now out of pocket for extra train fare and had a nice weekend completely ruined.

It was great. Spa is very good.

Visited the spa and had an excellent experience. The staff were very professional and welcoming and the facilities were excellent. Had a lovely lunch after the spa and genuinely we really enjoyed our day here and would definitely recommend.

Loved it. A one off for us.....

Beautiful and stylish hotel in a great location. We hired a function room on the 5th floor for a family celebration and it was perfect. A wonderful function space with fabulous views across the city. Very helpful and attentive staff. Thank you for making our special day run so smoothly

Absolutely amazing place to stay! The hotel room was fab (was given room 136) I asked for the house wine and petals to be placed in the room as a special touch for husbands birthday. Received both (paid extra) and got complementary slate with a happy birthday message in chocolate on it and 3 truffles. Amazing touch. The room itself was great. Bath was huge. We had a 2hr thermal spa journey included in our stay which was just amazing!! Can't praise the spa highly enough. Fabulous!! Breakfast was included which consists of a buffet style both hot and cold with so much to choose from. The best breakfast I've seen in a hotel. The staff are just wonderful so polite and chatty. They can't help you enough and gave us some lovely recommendations for food. Would like to give a special mention and thank you to the guy who works in the 1931 restaurant who has the best haircut! You know who you are 😁👏. All in all would highly recommend Hope Street Hotel to everyone. Thank you all for an amazing stay.

Here to celebrate a family wedding. Staff were fantastic, eager to help in any way they could. 5*

Excellent spa experience, staff were very welcoming Thank you for a wonderful time

Attended an event at the rooftop halls. Brilliant views and great food. The staff are super friendly as well.

A lovely hotel situated within walking distance to shops, the cathedrals, and is directly opposite the Philharmonic Hall. I cannot think of a better place to stay . The staff are extremely helpful and friendly, the rooms are spacious and modern with very comfortable beds. The food and the service both in the restaurants and the bar is first class, as are the staff. Hope Street Hotel is the nicest hotel we have stayed in.

We stayed at Hope st Hotel over the bank holiday weekend while attending a friend's wedding. I paid over £300 per night to stay in one of the studio rooms. I was a little disappointed with the standard of the studios and asked to change room, which was quickly resolved. The rooms are clean but slightly basic (no fridge or character) I think the whole hotel could do with upgrading. The spa really made up for the stay, we really enjoyed the spa facilities (although £55 is a little excessive if you're already staying in the hotel). The breakfast was tasty with a wide variety. Overall we enjoyed our stay but think it was overpriced for the standard of the rooms.

Central enough for Bars and drinks and food. Restaurant in the hotel absolutely great. Staff welcoming too.

Dined in the London carriage works on the ground floor, absolutely phenomenal. I've had a few very high quality meals and this put them to the test but honestly for the price, kicks them out of the park! I couldn't fault it and they were obliging of dietary requirements of one party member. Cannot wait for the summer menu.

1st time we have stayed here, nice clean rooms and public areas. friendly staff, breakfast was better than most other hotels I've stayed. Excellent spa. Will definitely stay again for a short break in liverpool.

Really nice stay, nothing further to add

Had a lovely half spa day. Great amenities, friendly staff, clean, and very relaxing treatments. I would come back again next time I’m in Liverpool. My only criticism is it would have been nice to have more vegan options on the spa menu but this didn’t impact my enjoyment of the day.

It's easily locatable, great experience overall.

Lovely hotel. Stayed in a suite with great views over the city. About 5 mins walk from the city centre. Breakfast was excellent.