Silk Rd Hope Street in Liverpool

Hope Street Hotel Liverpool's finest independent boutique hotel. Located in the Georgian neighbourhood with a Cathedral at each end of the street. This hotel has every facility you could possibly want. A choice of beautiful modern rooms and suites. Two restaurants,bar,cinema an award winning spa. There's even a gym,whatever that is?🤣 From the moment you walk into the reception area, you are greeted by the most friendliest of staff. Which made us all feel so welcome. They even gave our doggies treats. The room we were allocated was on the third floor. Which was very spacious with an en suite shower and bath.A lovely lounge with a little unexpected surprise of a patio overlooking the Liverpool Philharmonic. We booked here specifically because it is very dog friendly and had plans to visit a nearby restaurant. The dogs sat with us in the hotel bar area while we had drinks and they were given water bowls too. This hotel is incredible and we would highly recommend a stay here when in Liverpool. Our doggies Freddie and Bobby loved it as much as we did. Thank you to all the wonderful staff and Jess for sorting out the reservation. We wished we could have stayed longer to try out more of their fantastic facilities. Still, that's something to look forward to as a return visit is a definate.

Loved this place. Stayed here recently while attending a football match with my son and father. Great atmosphere in the hotel. The hotel staff were super. The rooms were large, comfortable, well equipped and clean. The food was top. Will definitely return.

Beautiful hotel in the heart of Liverpool. Staff are excellent, breakfast superb. Spa is brilliant. Only good things to say about this hotel.

We had the spa day. The building was stunning..ultra clean..very modern with a sympathetic design in keeping the old . The court yard with jacuzzi was breathtaking. Must must must .

Hotel is disgusting Customer service staff are RUDE particularly the reception staff. They are overpriced and I contracted food poisoning. DONT WASTE YOUR TIME OR MONEY

Can't fault the hotel, any problem they sorted out or brought up extra teas and fresh milk. Excellent room, bed and bathroom.

Building is beautiful, spotless, customer service was good. They dont give out multiple keys for each room which made me feel safer actually. The only HUGE let down was the spas hygeine practices or lack of. The therapist was very good, again, the building is stunning especially the spa part but considering how much you're paying and realising they don't change the towels between each client on the massage beds, no wonder they are a dark colour. So you're literally laying on and under towels that have been used on every single other clients oiled and naked body that day. Not to mention the towels are extremely thin too. I work in this industry and I know that too many high end spas don't change their towels between clients, if at all for days, all just to keep costs down and this place is exactly the same. Disgusting when you're paying nearly £100 or more for a massage. Do better please.

Stayed as a couple for 2 nights in October 2024, for a reunion event. Good points were a 4th floor room with a great view over the city rooftops down towards the Mersey. Room was modern and well-furnished. Food quality at dinner and breakfast was very good, restaurant service and bar staff were attentive. Room service breakfast was bang on time and exactly as ordered. Food arrived stone cold, but we expect that. In the first mid-afternoon, we asked for a bucket of ice to be brought to the room. Oh dear - it seemed to be such a huge problem. After waiting and waiting, ended up phoning reception three times about it, with no result. It finally culminated in my making a personal visit to the reception desk to ask, for the fourth time, for ice. At long last, it arrived! What a long struggle to get something so simple. At the same time, the room was unbearably hot. The air-conditioning controls proved quite impenetrable. No matter what settings I applied, it insisted on blowing out hot air. Phone calls x 2 to reception twice produced the promise to set it "remotely" to cool down. Sure enough, nothing changed. Made yet another personal visit to reception to ask them to send someone up to set/fix the air conditioning. They promised to do so - sure enough no-one came. I wonder if at reception, promises are made simply to make the guest go away. This hotel clearly has a high opinion of itself. There may be some valid reasons such as location, decor, food quality, restaurant and bar staff. It is a shame to spoil this aspiration by failing to do simple things like delivering ice promptly, and fixing the air conditioning promptly. It can't be that difficult and small failures like these do taint the overall experience. There's no reason why guests should have to ask for the same thing, 3 to 4 times over. We would stay again, but next time we'll bring our own ice and a portable air conditioner.

First time back after a few years, still a nice hotel with a friendly welcome! Brought back some good memories!

Great location near Liverpool University. The wooden feel of the hotel building and guest rooms is relaxing. At the bar counter on the first floor, I consulted with the friendly bartender and had him make a delicious drink.

Great hotel, great service. Very clean.

It was wonderful experience, clean and unique rooms. Spa, gym and breakfast was excellent, bar and food was very good too. Great hotel

Great place for weekend. Perfecto

I'd booked a solo spa weekend at Hope Street Hotel. This would have been my second stay there, but the hotel had suffered a major maintenance fault with the fire alarm. My poor review is on the communication of the problem. I arrived and was told my room wasn't ready, asked to wait. When nothing happened, I asked for an update, was then half checked in, incidental charge taken, key handed, before quickly being told I could not go to my room and to sit for an update in 5 minutes. After a half hour I went back to the front desk to be told, I'd likely be moved to a new hotel due to the fault. At that point, I asked for a full refund which they agreed to and alluded to compensation for my troubles. I've had no direct contact from the hotel since, I chased once by phone for my refund, which has now been processed, however the handling of the unavoidable issue was very poor. I'm now out of pocket for extra train fare and had a nice weekend completely ruined.

It was great. Spa is very good.

Visited the spa and had an excellent experience. The staff were very professional and welcoming and the facilities were excellent. Had a lovely lunch after the spa and genuinely we really enjoyed our day here and would definitely recommend.

Beautiful and stylish hotel in a great location. We hired a function room on the 5th floor for a family celebration and it was perfect. A wonderful function space with fabulous views across the city. Very helpful and attentive staff. Thank you for making our special day run so smoothly

Loved it. A one off for us.....

Absolutely amazing place to stay! The hotel room was fab (was given room 136) I asked for the house wine and petals to be placed in the room as a special touch for husbands birthday. Received both (paid extra) and got complementary slate with a happy birthday message in chocolate on it and 3 truffles. Amazing touch. The room itself was great. Bath was huge. We had a 2hr thermal spa journey included in our stay which was just amazing!! Can't praise the spa highly enough. Fabulous!! Breakfast was included which consists of a buffet style both hot and cold with so much to choose from. The best breakfast I've seen in a hotel. The staff are just wonderful so polite and chatty. They can't help you enough and gave us some lovely recommendations for food. Would like to give a special mention and thank you to the guy who works in the 1931 restaurant who has the best haircut! You know who you are 😁👏. All in all would highly recommend Hope Street Hotel to everyone. Thank you all for an amazing stay.

Here to celebrate a family wedding. Staff were fantastic, eager to help in any way they could. 5*

Attended an event at the rooftop halls. Brilliant views and great food. The staff are super friendly as well.

Excellent spa experience, staff were very welcoming Thank you for a wonderful time

A lovely hotel situated within walking distance to shops, the cathedrals, and is directly opposite the Philharmonic Hall. I cannot think of a better place to stay . The staff are extremely helpful and friendly, the rooms are spacious and modern with very comfortable beds. The food and the service both in the restaurants and the bar is first class, as are the staff. Hope Street Hotel is the nicest hotel we have stayed in.

We stayed at Hope st Hotel over the bank holiday weekend while attending a friend's wedding. I paid over £300 per night to stay in one of the studio rooms. I was a little disappointed with the standard of the studios and asked to change room, which was quickly resolved. The rooms are clean but slightly basic (no fridge or character) I think the whole hotel could do with upgrading. The spa really made up for the stay, we really enjoyed the spa facilities (although £55 is a little excessive if you're already staying in the hotel). The breakfast was tasty with a wide variety. Overall we enjoyed our stay but think it was overpriced for the standard of the rooms.

Central enough for Bars and drinks and food. Restaurant in the hotel absolutely great. Staff welcoming too.

Dined in the London carriage works on the ground floor, absolutely phenomenal. I've had a few very high quality meals and this put them to the test but honestly for the price, kicks them out of the park! I couldn't fault it and they were obliging of dietary requirements of one party member. Cannot wait for the summer menu.

1st time we have stayed here, nice clean rooms and public areas. friendly staff, breakfast was better than most other hotels I've stayed. Excellent spa. Will definitely stay again for a short break in liverpool.

Really nice stay, nothing further to add

Had a lovely half spa day. Great amenities, friendly staff, clean, and very relaxing treatments. I would come back again next time I’m in Liverpool. My only criticism is it would have been nice to have more vegan options on the spa menu but this didn’t impact my enjoyment of the day.

It's easily locatable, great experience overall.

Lovely hotel. Stayed in a suite with great views over the city. About 5 mins walk from the city centre. Breakfast was excellent.