Based on 2.609 opinions finded in 5 websites
Based on 2.609 opinions finded in 5 websites
Opinions
Great Italian chain restaurant. Gets busy and service can be slow but grab another glass of vino and chill with some olives - life's too short to stress...Been visiting this place for 15 years - never had a bad meal. Enjoy!
Scott Baker . 2024-10-16
MORE AT Google
Disappointing evening. Last night wasn’t our first visit to this restaurant. I mention this as it gives broader opinion than a one time visit. Service was ok, can’t fault that. Apart from a wrong drink brought to the table. When sent back and asked for it removed from the bill. Sure enough it was there, but wasn’t paid for. The issue last night (5-10-24) was food quality and quantity. I don’t believe in huge wasteful portions. But I do believe in feeding an adult more than a three year old child. In question is the lasagne one of our friends ordered. When paying £16.50 for a pizza, which is a fair size tbh. You would expect an Italian restaurant to be good at these. Like I said we have visited this restaurant on several occasions. Previously ordering the same food as last night. Diavola pizza, seafood pasta. These were just sub standard to many similar restaurants we have eaten at. I’m not saying don’t go to this restaurant at all. But what I am saying is do expect high prices which we come to expect in this day and age. Yes before you keyboard warriors say we should have checked the prices before going. We already knew what we were letting ourselves in for. I do however expect quality food for quality prices.
Darren W . 2024-10-06
MORE AT TripAdvisor
Erion was absolutely fantastic and a great host. 10/10
Greg Cooper . 2024-10-05
MORE AT Google
Fantastic service and the waiter Erion gave brilliant dating advise to one of our helpless friends 😂
Jordan Lyons . 2024-10-05
MORE AT Google
Erion the waiter we had the pleasure of having during our meal made the whole experience amazing! Great food and service
Kyle Kemp . 2024-10-05
MORE AT Google
A lovely restaurant with pleasant staff. We were a party of eight. Greeted warmly. The food and drinks were yummy. Would recommend this place.
ruth b . 2024-09-30
MORE AT TripAdvisor
Great experince, amazing food, thanks a lot to to the warm welcome, specially to Riccardo and Vito look after my table all the time
Andrea Basile . 2024-09-29
MORE AT Google
Lovely place, thaa lot to Fabio look after, delicious foods
Danila Volpe . 2024-09-29
MORE AT Google
A very enjoyable experience from the greeting to saying goodbye. The staff are absolutely amazing in making you feel so welcome, looked after, knowledgeable about the menu and so friendly. A big thank you to Fabio and Gianni! The ambience in the restaurant is very pleasant. The food was delicious. Always happy to come back to Piccolino!
Sanorila . 2024-09-29
MORE AT TripAdvisor
Great food! perfect service! Waiter erion looked after us nicely!!!
Jay Loyalty . 2024-09-28
MORE AT Google
Never been to Sheffield before, 20 of us down for a 2 day work gig. Was quite full on, so we were glad to cut loose in the town when we completed. This place had been highly recommended and we were not disappointed. Possibly one of the best Italian restaurants I have ever experienced. Scallops, Rigatoni Bolognese then a perfectly set pannacotta. Great wine list and amazing service by friendly and beautiful staff. Comp' Lemoncellos to round off the night. Amazing restaurant. Top Business.
Duncan Park . 2024-09-27
MORE AT Google
A great location and super service. Average pizza and lasagne seemed to lack meat. Expensive for what it was.
SE . 2024-09-22
MORE AT Google
Fantastic food, lovely atmosphere. Great for special occasions! Our waitress was very good and gave recommendations as we had never been before.
Tom M . 2024-09-21
MORE AT TripAdvisor
Not for me won't be going again, no Lasagna in an Italian restaurant on Tuesaday night at 6.30, everytime I visit there's never a full menu.
Andrew Tomson . 2024-09-18
MORE AT Google
I loved the calf liver. Hadn’t had this since I was a child many years ago. Burrata salad was also very good We were a large group so service was a bit slow but overall it was a great meal.
Juan Muldoon . 2024-09-17
MORE AT Google
Me and my girlfriend absolutely love Piccolinos across their locations, they never fail to disappoint. Our server, Erion, made our celebratory evening meal so great. He was very friendly, polite and accommodating us. He’s an especially good singer of happy birthday. Erion, thank you for adding to an already brilliant evening.
Will Trinder . 2024-09-15
MORE AT Google
This was our second visit after enjoying the food & hospitality earlier in the year. The restaurant was quite busy already at 6pm, & there was a nice atmosphere. We were very well looked after by Erion, who was charming & attentive, without being too fussy, & was able to answer all our questions about the menu. The food was well presented & delicious, yes it was a bit bit pricey, but I don’t think much more so than many of the other city centre eateries. I will definitely be returning.
June . 2024-09-15
MORE AT TripAdvisor
wonderful food and service. A great place to enjoy a great meal on our vacation. Highly recommend. Tha Panna Cotta was a great finish to dinner.
D Taylor . 2024-09-13
MORE AT Google
A fabulous evening with fabulous Italian food. We will return soon xx
Jeanaus1 . 2024-09-07
MORE AT Google
Had the loveliest time at Piccolino the other night! Ellie was so attentive and made great recommendations, a great asset to the team! Will be coming again
morgan walker . 2024-09-03
MORE AT Google
Had a lovely meal at piccolinos on Friday night and staff and restaurant were so nice! We were served by Ellie she was very attentive and she made us feel so welcome! Will definitely be returning!
Abbie . 2024-09-03
MORE AT Google
Me and my partner visited this restaurant over the weekend only to have an amazing experience. We were served by Ellie who was very polite, friendly and attentive. The food was spectacular and if we could have had more we would have. Going out to new places all the time I get a lot of different servers but the service we received here will not be forgotten. Thank you Ellie for making a great night even nicer.
Joshua Wood . 2024-09-03
MORE AT Google
We visited over the weekend for our anniversary and were served by Ellie! The food was lovely and Ellie even surprised us with some limoncello to celebrate, such a kind gesture! We will be recommending to our friends and family!
Freya Niamh . 2024-09-03
MORE AT Google
excellent service and excellent food thank's to Gianni zsannett and Eleonor and all the staff
Erion Hashimi . 2024-09-02
MORE AT Google
We always return to this wonderful italian restauant because the food is always very high quality and the service We had from rocco , rikki and Gianni, was superb. The food always comes out fresh and piping hot we will return again many times. Maria and Ben.
Ben Pelling . 2024-08-31
MORE AT Google
A lovely birthday meal. With a special cake and song as a surprise
Kate Hill . 2024-08-31
MORE AT Google
Great service from Erion + Andrea! Food was great too 👍🏻
Archie Green . 2024-08-31
MORE AT Google
Zsaneit was amazing excellent service all night from the BELs x
Heather Williams . 2024-08-29
MORE AT Google
What a lovely place to eat Italian food. Erion was a wonderful waiter. Thank you
rui barros . 2024-08-28
MORE AT Google
Brilliant food, excellent service (Thankyou Erion + Sanet!!)
WADE COFFEY . 2024-08-28
MORE AT Google
A must dinner place in Sheffield city center. Everything perfect. And we Were very lucky to have Zsanett serving us. She was kind, helpful; made us feel at home. Thanks a lot!!!
Francisco Saldanha da Gama . 2024-08-28
MORE AT Google
Great atmosphere, delicious food, lovely cocktails! Erion was our very helpful and friendly waiter who was ready to help us with everything we needed throughout the evening 😁
Katherine Smith . 2024-08-25
MORE AT Google
Erion was my server and all his recommendations were on point. Food was delicious and just good atmosphere.
Carlos Acosta . 2024-08-25
MORE AT Google
Absolutely amazing service from Erion, Rocco and the team. Saluti 🥂
Danielle Whittington . 2024-08-25
MORE AT Google
Incredible Sunday sharing platter, great service by Rocco, Erion and all the staff 👍🏻
Ryan Whittington . 2024-08-25
MORE AT Google
Absolutely great evening. From very warm welcome at the entrance through delightful food experience. If you’re in Sheffield looking for Italian food at its best - look no further. Starters - Calamari - simply great, Main Dishes - Lasagna, Linguine Al Gamberoni, Casarecce Pollo all so lovely, full of flavour and a decent portion size, absolutely mouthwatering. All the staff are friendly, easy to talk to and so helpful. Our waiter Erion was so nice, looking after us like royalty, and so attentive to our needs, with great recommendations. So lovely, what a fantastic birthday night celebration, and to have the staff appear with a birthday cake and sing, what a night. Well done Erion, we'll visit again soon.
Kevin Marsh . 2024-08-25
MORE AT Google
Tutto molto buono e dopo 20 giorni di cucina itlandesece scozzese, scendiamo a Sheffield per una cena italians. Ottimo il mio calzone così come lasagne e carbonara dei miei figli!!! Andat!
Fabio G . 2024-08-24
MORE AT TripAdvisor
Really nice experience and great food. All staff are friendly, our waiter Erion was especially efficient and couldn't be more helpful.
Navigator827701 . 2024-08-24
MORE AT TripAdvisor
A beautiful place, 100% Italian food. The best thing together with the food are the waiters: very kind, all Italian and particularly kind and good is Erion who was very good and very kind throughout the evening
Federica Domingo . 2024-08-24
MORE AT Google
After 18 days of burgers, salmon, haggis and lambs, finally real Italian food! Thanks to Erion and all the staff! Excellent pizza but also lasagna and carbonara!
Fabio Grande . 2024-08-24
MORE AT Google
Had a really great time here, both me and my wife loved the food, special thanks to Erion for making our experience that much better, He was very attentive and his recommendations were perfect!
Luke Orpen . 2024-08-24
MORE AT Google
Food was exquisite, Our waiter Erion was incredibly helpful and friendly would definitely come again
Jack Windle . 2024-08-24
MORE AT Google
Had a lovely meal. Many thanks to Ellie and Fabio for a superb service. Very attentive and friendly. Food was great as well!!
Gino Volpe . 2024-08-24
MORE AT Google
Lovely restaurant. We were walk ins on a Saturday and they had space for us! The food was really delicious but be aware that the wine is on the expensive side. It would be a restaurant I would go back to for an occasion. Really lovely place and the staff were nice and friendly. Definitely recommend !!
Jenny Dillon . 2024-08-20
MORE AT Google
Yesterday I had the pleasure of tasting the best steak I've ever had in my life. Served with a blue cheese sauce. I'll definitely be back to try other dishes.
Michael Kaminski . 2024-08-18
MORE AT Google
Our server, Ramona was very attentive and made sure that we were well cared for during our dinner. She was very friendly and helpful. A very sweet and lovely person. Thanks!
James . 2024-08-17
MORE AT Google
Very good Italian food Professional and friendly staff
Beata . 2024-08-13
MORE AT Google
Best Italain good we have ever had. Cocktails were amazing and the staff were very attentive The resturant is expensive but so worth it.
Jules Reynolds . 2024-08-13
MORE AT Google
Food was the best we've ever had and we've eaten in many Italians. Staff were spot on and attentive and friendly. My daughters loved their food. Cocktails were delicious and great range of drinks.
Jules7784 . 2024-08-13
MORE AT TripAdvisor
We have been visiting here since day one but haven't been for a while because of other commitments but now we have stated calling in again. It doesn't seem as busy as it use to be but what place is since Covid? I noticed there are some new staff but some of my favourite staff are still there. We had a lovely meal and a bottle of rose white and were well looked after by Gianni and Zsanett. This is still the best Italian restaurant in Sheffield.
Catherine . 2024-08-10
MORE AT TripAdvisor
Absolutely lovely meal at Piccolino’s to celebrate my Mother’s birthday. The food was superb and the staff couldn’t have done more to accommodate us. Special thanks to Vito and Ramona for all their help and patience especially with the younger members of our party!! Nothing was too much trouble. Many thanks.
Anne B . 2024-08-08
MORE AT TripAdvisor
We found Il Piccolino as it seems to be the only restaurant open after 9pm on a Saturday in Sheffield!! It’s a gem! Fantastic food! The service was great and Fabio is the best, so friendly and professional. Totally recommend this place!
Helena Appio . 2024-08-04
MORE AT Google
Over the past 10 years of visiting this (chain) restaurant we’ve always been welcomed, accepted and very much appreciated. Today, however, it felt like we were a chore, we couldn’t get a table in the terrace although there were lots! We were treated like second class citizens because regulars were sat next to us…I ordered a pizza and the waiting staff said that ‘I couldn’t handle it’ because it was spicy 🌶️- errrrm nope my child could eat it and did toward the end. They wouldn’t swap my child order because it meant costing them cash and the service was generally dreadful. We had to help other guests with information about wc and we had to keep going to the bar for drinks… o know but £160 for 2 pizza and 2 bowls of pasta should get service 🤦♀️🤷♀️
Stacey Hudson . 2024-08-03
MORE AT Google
Brilliant night. Gianni, Fabio and Zanetta were brilliant. Probably the best restaurant I have been to in Sheffield in a very long time!! Will definitely come back again soon! Could not recommend more!
Fergus Dobbs . 2024-08-03
MORE AT Google
Had a lovely time, staff were great and very polite, would recommend to anyone
Dradix HD . 2024-08-03
MORE AT Google
Came over the weekend with my family and had fergus look after us all night; food and drinks were lovely. 5/5 would highly recommend
Dan Casbolt . 2024-08-03
MORE AT Google
Absolutely amazing food and the service provided by Fabio and the team was second to none. Highly recommended
Kaye Pigott . 2024-08-02
MORE AT Google
Excellent food and service. Thank you Vito.
Darren Smith . 2024-07-27
MORE AT Google
Always nice to come back to Piccolino’s. A very happy family meal made all the better by our lovely server Ramona & as always a great team in the kitchen.. !
Rob Kay . 2024-07-27
MORE AT Google
Perfect family meal on a Saturday afternoon in July, and lovely service from Ramona.
beth kay . 2024-07-27
MORE AT Google
Best service and delicious food, highly recommended 👌
Varga Laszlo . 2024-07-20
MORE AT Google
Arrived on a busy Saturday evening without a booking with a very hungry swimmer. No problem accommodating us and couldn't have been more obliging. Vito, our waiter, was exceptional, catering to our gluten free requirements without any fuss. The food came promptly and tasted fabulous. Altogether a very memorable evening. Thank you Piccolino and Vito
Isobel Martin . 2024-07-20
MORE AT Google
Absolutely great evening. From very warm welcome at the entrance through delightful food experience. We regularly visit Italy for summer or winter to enjoy excellent food and wine. If you’re in Sheffield looking for Italian food at its best - look no further. Starters - Parmigiana and Burrata - simply great. Fish - both Orata and Branzino - delicious and flavoursome. Alicia, our waiter, brought a great joy to a professional service.
Jacek Cichosz . 2024-07-18
MORE AT Google
Had a lovely graduation dinner and our waiter Vito made sure we were well taken care of!
Chiara Molteni . 2024-07-18
MORE AT Google
Very expensive for quite average food. Staff friendly but a few mistakes and slow to bring drinks orders. Atmosphere outside nice. Would not return.
Noah Wright . 2024-07-18
MORE AT Google
If you are in Sheffield and dream about a delicious Italian evening with marvelous cuisine in a friendly family atmosphere, you have to visit Piccolino Sheffield. They are the best! Italy in mid of England. We’ve celebrated our son’s graduation there. Our great evening started at the desk. Fabio, restaurant manager, offered us a Prosecco when waiting for the table and in a moment offered a table in the front terrace. We were served by Alicia - nice and very professional help. She recommended us best starters, food and wine. The kitchen did their best. I enjoyed Orata al forno fish - the best fish I’ve ever eaten. 😋 With Gavi di Gavi wine - delicious 😋 Thank you Team. 😘
Marzenna CICHOSZ . 2024-07-18
MORE AT Google
Fantastic food and fantastic service! Fabio is a true gent! Grazie.
Rachel Wild . 2024-07-17
MORE AT Google
Not delicious, the food is served slowly, the atmosphere is okay
donghang li . 2024-07-15
MORE AT Google
I went with a friend to Piccolino, upon arriving we realized that we made a good choice. We returned there twice in just one week. I would like to leave a comment praising Fábio's service, we have never been as well received anywhere else as we were by him. Rating 10 for Fábio. We'll be back for more, for sure!
Paola Tolentino . 2024-07-14
MORE AT Google
Ricardo was awesome he provided a great amaretto sour that was not on the menu of cocktails. The service was second to none and the fresh bread was just unbelievable. The main dish I ordered was perfect and the parmesan cheese that accompanied was simply a delight. I really enjoyed the food atmosphere and music. Will definitely return to the restaurant.
Albert Enchill . 2024-07-03
MORE AT Google
I was here recently and everything was delicious, but what stood out was how attentive the lady who served us was. Her name was Andrea and she was a lovely petite blonde who had a smile on her face all the time, she was extremely polite and knowledgeable and offered us some very good suggestions. She has very fine taste in food, also having lived in Italy for a while and knows what to recommend, especially when it comes to wine pairing. Will come back!
Iuliana Smaranda . 2024-06-29
MORE AT Google
Amazing service, great food, lovely atmosphere. Highly recommend. Andrea was brilliant. Will come again.
Kate Prior . 2024-06-29
MORE AT Google
Andreea took really good care of us and her service was impecabile, if you go there make sure you have her to help you with. Amazing !
Mihai-Alexandru Baratoiu . 2024-06-29
MORE AT Google
Recently came to Piccolino for dinner and all I can say is wow! The atmosphere and food was amazing. I was served by Andreea who was super helpful and so lovely! Will be back very soon😊.
Ellie Andrew . 2024-06-29
MORE AT Google
Lovely accessible venue with great food and staff. Despite certain options not being available today, they were able to offer alternative options.
Samuel Langley . 2024-06-20
MORE AT Google
Yesterday was a special birthday celebration. We decided to spend it at Piccolinos. We were not disappointed. From the beginning to the end it was a memorable experience.. We started at the bar with drinks. Staff were friendly approachable and everyone had a smile on their face. I was served by Fabio. We received VIP treatment from start to finish. The food was absolutely divine.. I fancied some meat so I ordered the ribeye.. We also ordered meatballs & pizza... Over all it was a memorable night looking forward to return to Piccolinos
Nev . 2024-06-16
MORE AT Google
Friendly staff, great service and delicious food! will always be my Favorite! Never disappoints
shahad aab . 2024-06-11
MORE AT Google
Fantastic food, great service. Maciej is the best ❤️
Wiktoria Górecka . 2024-06-08
MORE AT Google
Very good food, and the waiter Maciej was very kind and polite. I positively assess my stay at this restaurant
Paula Leszczyńska . 2024-06-08
MORE AT Google
Place is amazing, food was great, really nice service we got from Maciej.
Adrianna Szymanska . 2024-06-08
MORE AT Google
Perfect place for an evening dinner, great atmosphere, fantastic food, and even better service, our waiter Maciej ensured our visit was as great as possible :)
Julia B . 2024-06-08
MORE AT Google
Yummy food, nice vegan options and as told by an Italian, this is authentic Italian food.
Smruti Bulsari . 2024-06-06
MORE AT Google
Hari is an excellent waiter. Accommodated us well.
Hadi Al-Zubaidi . 2024-06-06
MORE AT Google
Hari attempt us very well. Good place and food. Thanks
ruben ripoll . 2024-06-04
MORE AT Google
Good Italian restaurant but cost is in higher side. Food quality is amazing if your taste buds love Italian cuisine.
Himmat Singh Sisodiya . 2024-06-04
MORE AT Google
My friend and I visited for the first time yesterday before going to the Lyceum and were welcomed warmly by the staff. We were 15 minutes early for our booking but offered our table which we took. We ordered a Limoncello spritz each which was lovely and ordered starters and mains. We shared a classic bruschetta and a pane selection. The bruschetta was slightly over done but the flavours and ingredients were good. Our mains arrived quite quickly after our starter, the Spaghetti Frutti Mare and Casarecce Pollo. Both were very good although my friend said she thought the chicken in the Casarecce was chargrilled and hers didn't appear to be. Overall we enjoyed our food. The portion sizes were good and clearly fresh, quality ingredients were used. There is plenty of choice on the menu and everything coming out to the tables around us looked good. Our server Maciej was really attentive and looked after us during our visit.
Louise Hallam . 2024-06-02
MORE AT Google
Unfortunately, we chose the salad. It was over £15. It was considered a main meal. Goats cheese salad with the tiniest amount of goats cheese, the tiniest amount of lettuce etc. As a starter you would have considered it to be small. We.politely said that although it was tasty it was applingly small. The waitress said she would report it to her manager. She then said her manager would come and see us which he didn't. We had to rush as had tickets for the crucible. Both left skint and starving. I rarely negative reviews but have to comment on this as I felt we were robbed. And there was no follow up.
Mrs Elizabeth Kennedy PP . 2024-06-01
MORE AT Google
Stopped in for dinner and we were served by Alicia who was so helpful and attentive. Great food and great service
Alex Tune . 2024-06-01
MORE AT Google
Perfect meal , perfect service from romona . Will be back
Jade Wallis . 2024-06-01
MORE AT Google
Today I had a fantastic meal in Piccolino Sheffield my server was Vito and kris they were fantastic! made me feel really welcome and taking care of thank you so much I definitely will return back
Emanuel Santos Mendoza . 2024-05-26
MORE AT Google
Didn’t disappoint! The food, service and atmosphere was top tier which I find this total combination lacking in many restaurants these days. Can't wait to return to try out more dishes. They have lovely staff who are attentive and friendly too.
Amanda . 2024-05-19
MORE AT Google
This was our first visit to Piccolinos and it won't be our last ... Great selection of really good food with friendly attentive staff. Great location in the heart of Sheffield.
Andy Baker . 2024-05-18
MORE AT Google
Went back to Piccolino Sheffield after 4 or 5 years and it was pleasing to see the same managers, Fabio and Gianni in the restaurant. Overall a great experience, the food quality was excellent, and so the service. What made this experience super was the Pinot Grigio Torre Orientale recommended by Fabio, a great wine! Still one of my favourite restaurant in Sheffield.
Achille Travaglini . 2024-05-18
MORE AT Google
Nice food, but slow service and the price point is a little high.
Charlotte Freeman . 2024-05-09
MORE AT Google
Came here with my beautiful girlfriend after our favourite restaurant was sadly closed. On entering, atmosphere and design are top tier, a really well thought out and executed restaurant design that was welcoming and warm. Staff were courteous and polite. Menu is really impressive, massive selection and it’s presented beautifully. For our starter we had the garlic bread and the foccacia, it was genuinely brilliant and flawless. Perfect portions and the side dressings just worked perfectly, we recommend ANYONE to have this. For our main, my partner had a pasta dish and I had a prawn dish. Unfortunately although both these meals were good, they weren’t really that impressive. Although tasty, it didn’t exactly wow us and especially with the £28.50 price tag on my prawn dish which although was impressive, didn’t warrant it being so expensive. The starters were amazing, but we came away slightly disappointed from the mains. We didn’t have any desserts, but they all looked splendid when they were coming out. Overall, it was decent - But with a £70 bill, we did expect a bit more.
Cameron Bentley . 2024-05-07
MORE AT Google
I had an early dinner at Piccolino in Sheffield. I ordered Arancini and Calamari for starters, and it came out exquisitely cooked. The squid was soft in texture, but the batter was very light and crispy. For my main course, I had Linguine Gamberoni. The pasta was perfectly al dente. The seasoning was light and well balance, and you can taste the shrimp’s freshness. I had the pleasure of being taken care of by Fabio, and he made sure that the food went out on time and well presented. I am so grateful for the service.
Gabrielle Andressa Española . 2024-05-03
MORE AT Google
Great italian food! Great service, Anya and the boys were really nice. Will come back for sure!
Laura Babeti . 2024-05-01
MORE AT Google
Service from Anya was absolutely fantastic! Pizzas were great too!
Kavin Kelly . 2024-04-30
MORE AT Google
Great meal. And faultless service by Alicia.
Carrie Cowley . 2024-04-27
MORE AT Google
maciej was brilliant easily best waiter in there! such lovely service and so pleasant. thank you so much!
Laigan Bolton . 2024-04-26
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in Yorkshire and The Humber
601 Opinions
Absolutely gorgeous food served and relatively quickly. The food was fresh and delicious and the atmosphere was calm, romantic and welcoming
1117 Opinions
This was an appalling experience. Antonio Carlucci would be turning in his grave. The venture capitalists that own this chain of restaurants should hang their heads in shame. For a start off, they should sack everyone at this branch and start again. When we were ready to order, I asked for a draught beer [listed on the menu ] ; sorry, no draught beer, only bottles. Also we don't have any ravioli ! WTF ! this is an Italian restaurant.... So come the main course, my salad was drowned in olive oil or similar dressing - the lettuce needed a lifebelt. My friend's mushroom pizza had no mushrooms on it ! Need I continue?? The manager, if he knew what he was doing, should have been on top of supplies and made sure that any food or drink items that were running low were re-ordered asap. I know this country has relied on "Just-in-time" deliveries, but since the "Evergreen" incident, companies need to get them selves organised and re-order in advance, to allow the deliveries to take place.. They need to stop relying on "Made in China" and get used to "Made in England" again. I shall never waste my money in this chain of restaurants ever again. Jamie Oliver's chain was just as bad.
434 Opinions
I’ve visited La Luna a couple of times with family over the last month and the service has been exceptional. The restaurant does a few different gluten free options and you can bring your own wine for a corkage charge. The food is delicious and freshly prepared. I went for the GF pizza both times and thoroughly enjoyed it.
3520 Opinions
Around 18 people arrived joyfully for a friends graduation celebrations. A cold and unwelcoming service awaited us, as it felt like we were troubling them with the simplest of tasks. Waitress seemed agitated from the start and rolled her eyes at one point, but we did not let that deter our optimism. Food came that we had not ordered and it felt like we were getting told off by them for their mistake. The food when arrived was good for a few dishes, but some of the pasta and risotto dishes could have easily been mistaken for microwave meals for their mediocrity. We did not mind the average overpriced food, but were craving a smile or some sort of positivity from the waiting staff. We felt like an inconvenience for them throughout, so when the bill came they included a £50 tip for the service, which we stated was not going to happen. We never got asked how any of our food was or whether we wanted anything else. Puddings were forgotten about, as were drink orders. Certainly not worth venturing again, hopefully for their sake it was just a bad day at the office. Thankfully it did not spoil our friends graduation celebrations as we overshadowed it all with positivity towards our friend. Other minor issues occurred additionally, but I am not one to complain (other than this one situation…). Many thanks, Ben Slater