Carluccio's - Meadowhall in Sheffield

This was my second time dining at this restaurant, and unfortunately, the experience was even worse than the first. The service during my previous visit was already subpar, but this time, it was truly unacceptable. Despite the restaurant not being particularly busy, with only a few diners inside, I noticed one or two staff members standing around without doing any work. My family and I waited outside the restaurant for 10 minutes, repeatedly asking the staff to seat us. However, during this time, we were completely ignored, with no assistance or acknowledgment. The food itself was neither particularly good nor bad, but the poor service overshadowed everything else. Unless you enjoy being ignored or treated rudely, I cannot recommend this place.

First time there, went with my husband and parents. Loved it we will be back

Food was amazing.. Pasta al dente, fresh bread and succulent chicken. Service wasn't up to standard. We stood for 5 minutes at the door and then told sit where we wanted and we'll bring menus. Wasn't very busy just looked unorganised. Ended up with 2 servers asking similar questions, which is fine but doesn't give confidence. I do like the billing system where you can scan the QR and pay your bill

This was an appalling experience. Antonio Carlucci would be turning in his grave. The venture capitalists that own this chain of restaurants should hang their heads in shame. For a start off, they should sack everyone at this branch and start again. When we were ready to order, I asked for a draught beer [listed on the menu ] ; sorry, no draught beer, only bottles. Also we don't have any ravioli ! WTF ! this is an Italian restaurant.... So come the main course, my salad was drowned in olive oil or similar dressing - the lettuce needed a lifebelt. My friend's mushroom pizza had no mushrooms on it ! Need I continue?? The manager, if he knew what he was doing, should have been on top of supplies and made sure that any food or drink items that were running low were re-ordered asap. I know this country has relied on "Just-in-time" deliveries, but since the "Evergreen" incident, companies need to get them selves organised and re-order in advance, to allow the deliveries to take place.. They need to stop relying on "Made in China" and get used to "Made in England" again. I shall never waste my money in this chain of restaurants ever again. Jamie Oliver's chain was just as bad.

Really impressed with our visit! Fabulous service from all the staff, I think our waitress was called Agi, she was brilliant. A special shout out to the manager Morgan too! We came for a birthday and this was acknowledged as soon as we walked through the door, brilliant bespoke service. The food was served in a reasonable time, having both starters and mains (we had no room left for desert unfortunately!) Would highly recommend the risotto! Thank you so much, we’ll be back again 🤩

Great welcome, informative waiting staff who explained the missing menu items for the night, was very helpful and quick. Served perfectly on time, delicious food, especially spinach and ricotta ravioli in a sage butter, great garlic bread and desserts. Waiting staff very helpful and efficient, definitely would recommend.

This meal was a bit of a wash. The food was alright, and a reasonable portion for lunch. On the other hand, we waited over an hour for it and the portion was quite small for the price charged. The menu was also quite short, with one of us struggling to find anything they wanted. I've quite liked this chain elsewhere, so they were probably just having a bad day but I won't be returning.

My favourite place for breakfast. Disappointed they have removed porridge from the menu, but have pancakes with strawberries instead which are very nice. Please bring back porridge in the winter. Thanks Isabella for excellent service as usual.

My favourite place for breakfast. Disappointed they have removed porridge from the menu, but have pancakes with strawberries instead which are very nice. Please bring back porridge in the winter. Thanks Isabella for excellent service as usual.

Good quality food but tiny portion for the breakfast. And the plates did smell eggy. Must not have been washed or dried properly. Otherwise it was good

Good quality food but tiny portion for the breakfast. And the plates did smell eggy. Must not have been washed or dried properly. Otherwise it was good

Called in for breakfast (27/8/24) with a chef that can’t cook a breakfast. Sausage overcooked my dog would turn its nose up at it and bacon so raw it just came out of the packet. Staff told the chef but overall the 10% discount didn’t really resolve the fact my wife never had a breakfast really. Manager didn’t bother coming over to apologise, so clearly the place needs a shake up in standards. Better places to eat where clearly the chef gives a flying saucer. So try else where instead and the senior managers want to give the chef some lessons in can’t be bothered attitude and serve bad food. Would I return - HELL NO…. If I could give it -1 star I would but I can’t, so one pointless star it is. True and honest review of today’s standards in this restaurant.

Service very slow, had to ask for plates to be cleared after both courses, walked up to pay as we waited that long. The wait on the main was approximately 30 minutes even with a very quiet restaurant. Food pretty bland and overpriced for what it was. Wouldn’t recommend.

Went for lunch with my sister & what a 5 star experience we received. The seating & greeting was so welcoming, the mushroom risotto was exceptional and the rest of the food we received was at an exceptional standard. Service could not be faulted either - such a friendly team. We will definitely be coming back here..thank you so much for everything!

Atmosphere is as good as it can be in the middle of a shopping centre. I’m reviewing purely due to the general manager that looked after us today. We had some dietary preferences which he went out of his way for us to cater for. Food is great and more than fairly priced.

Incredibly overpriced food and drinks. Food was lovely but the starters and desserts were ridiculously and insultingly small. No option to have fixed price menu on Sundays

Having visited this restaurant for many years at various venues I’ve always been a big fan due to choice and customer service However the menu is much reduced radically so with few choices ( only one salad for instance ) and the portion sizes have reduced so you would be forgiven for thinking you had ordered a starter portion ! Both my salad and my friends pasta were unacceptably small with a tiny bit of goats cheese for instance . Customer service was good but I won’t be going back as it’s very expensive for what you receive . Really disappointed

Been here a few times and had really good food/service. However after yesterdays visit we won’t be going back. Menu changed and not enough choice now. Our steak was supposed to medium rare, but in some places it was raw. The food arrived luke warm. The butter never melted on the steak, the roast potatoes were luke warm and a little greasy and the chicken was tasteless. The fried coating of the chicken tasted weird. Today we are suffering with bad tummy’s which we can only put down to the meal we had there.

Beautiful restaurant with friendly staff. Really enjoyed the carbonara pizza very tasty and great offer two pizzas for £20.

Small flies in restaurant area , food was cold . Staff more intent on talking . Better breakfasts in caffe Rizzoli

My favourite eatery in Meadowhall, the food is always amazing and the menu offers a great variety of dishes including veggie options and gluten free. All of the staff are so friendly and provide great service even during busy periods.

I ordered margarita pizza and chips. When the pizza came it tasted burnt. I flipped it over and the base was black. I couldn't catch the eye of a waitress so I took it to the serving hatch. I was simply asked "do you want another one?" Obviously my friend had finished her meal by the time I got mine. The second pizza had alot of liquid in the centre which I absorbed with my napkin. The waitress who brought the replacement did actually apologise. This was a birthday treat from my friend. I won't go back.

Love visiting Carluccios and always hope they still have the chicken Milanese on the menu. On this occasion, I’m afraid it was really dry. Everyone was busy, didn’t wish to be a pain to the chef, especially as I loved the celeriac soup and my colleague was enjoying his pizza. Front of house were great, no complaints just wish it had of been moist as it was on my first visit.

I came to Meadowhall as I was passing by on my way to Leeds, when I walked into Carluccio's and was greeted by Isobella's amazing smile. I ordered the spinach & Ricotta Ravioli! Absolutely delicious! I also had some earl gray tea and it arrived with that infectious smile. Thank you isobella.

Excellent food and service. Shared four starters and the antipasti platter between two of us, good amount of food and reasonable value. Highly recommended

Food was amazing after a full day of shopping, service friendly and quick!

Wow what a meal I can’t believe finding this level of food and service in a shopping centre, nothing was to much bother the food and service was excellent

Really enjoyed a family meal out here, the pizzas are lovely and our waitress Chloe provided excellent customer service! Can’t wait to come back soon

Great service here today, food was amazing! Would recommend to anyone visiting Meadowhall!

First time visiting this particular carluccios and we couldn't be happier. Food was very tasty and our coffees were beautiful. The staff were very friendly and attentive xx

Our waitress Vaia was fantastic, everything came out quickly and tasted great, will be back.

We’re coming here every week and every single time it’s been amazing! Lovely food and staff. I would definitely recommend xx

We go regularly and the food is always excellent, seafood linguine highly recommended - thank you chefs! Service is great and the managers and all the staff are very helpful and friendly. Thanks all!

Saw this restaurant and thought it looked nice and the food looks good as well. Waited at the host stand to be seated. A waiter walked past us and ignored us and didnt acknowledge us at all. Then the lady talked to another lady and still ignored us, even though they both weren’t busy. Then they saw us, neither came over and they walked over to the kitchen and started talking to them as if they were asking if they could seat us. Bear in mind it was 8pm and the restaurant closed at 9. So not exactly close to closing time. They kept looking back at us and one eventually said I’ll be 5 seconds. 5 minutes later neither came over to seat us. One went to take a payment for the other table and the other stood still talking to the kitchen. They made us feel very very uncomfortable and as if they didn’t want our business. It was as if they were waiting for us to leave. Which is strange for a restaurant. Working as a manager in hospitality myself, if any of my staff made any guest feel like this they would be sitting down having a serious talk and a disciplinary. Awful service, awful staff. Won’t ever considering looking at one of these restaurants again if that’s the level of staff you employ. Pizza express was a perfect example of how to treat people as human beings when wanting to eat. Would love to hear your response as to why your staff didn’t seat us, stared at us and made us feel as if we’d offended them by trying to eat in your establishment.

Was walked past three times by the waitress with no greeting whilst waiting to be seated. Who I assume was the manager then came out who looked at us and turned away. The waitress went to the kitchen where she continued to turn her head towards us multiple times and told us she would be with us in one minute. We then continued to be ignored and she went to another table and left us waiting. Left after 5 minutes of being ignored. Working in hospitality myself I don’t like to leave poor reviews but It was a really uncomfortable experiance and possible the worst I’ve had. The staff at pizza express were far more welcoming!

Carluccio's, Meadowhall, Sheffield: This delightful restaurant deserves a full five stars for its exceptional dining experience. Located on the first floor in the bustling food quarters of Meadowhall, Carluccio's offers a warm and inviting atmosphere, perfect for a great start to the day. The food here is simply superb. I enjoyed a classic English breakfast that was cooked to perfection, while my wife savoured her dish of salmon, eggs, and toast topped with a delicious hollandaise sauce (I forget the name of the dish). Both meals were beautifully presented and left us more than satisfied. The atmosphere at Carluccio's is lovely, with a charming aura that complements the friendly and attentive service provided by the staff. They go out of their way to make sure every guest feels welcomed and taken care of, adding to the overall excellent dining experience. Whether you’re kicking off your day with a hearty breakfast or looking for a pleasant spot to unwind, Carluccio's at Meadowhall is a fantastic choice.

The food was amazing, the atmosphere not too bad taking into consideration where the restaurant is situated (in a shopping center.) However the service really let it down, the waitress was very polite but when she brought our water to the table she reached across my friend that was eating & later removed some plates whilst other people were still eating. This wouldn't stop us from giving it a second try but that's due to the quality of the food.

Chloe was amazing!! Great food and even better service, will definitely be back!

Lovely visit, great service! Thank you, can’t wait to go back!

As a regular visitor for Saturday breakfast we decided to try the evening menu,a totally new experience. My wife had no problem choosing off the menu but I have an intolerance to garlic. Having spoken to the duty manager about my concerns she had a word with the chef and everything was sorted. The manager and chef were very understanding and accommodating and I therefore had a most enjoyable meal served up by a very pleasant young lady who we'd had the pleasure of meeting before. Overall a truly wonderful group of staff who looked after us in very pleasant surroundings.

Really great visit to carluccios, the pizza menu is excellent - service was fantastic throughout from Chloe, will definitely return!

Been in to the Meadowhall Carluccios today and had a lovely meal! The pizza was outstanding and a true representation of the Italian cuisine, I thought I was back in Rome! Credit to the head chef! They also catered well for my friend who is disabled and has trouble in busy environments as she gets very stimmy, we felt very welcome. Staff were lovely, especially Holly, Isa and Kenal.

The staff were amazing and super helpful. Especially Kennel and Maisie!! The pizza is what I’d recommend!!

Had an amazing meal today the new pizzas are lovely will be returning to try another soon! Staff very helpful, holly in particular couldn’t do enough for our table

As always amazing. Dinning with family today during lunch . Very busy, but nothing was problem to amazing people served us. Absolutely recommend this place.. thank you for today

Beautiful food, freshly made with great service!

A really welcoming place, the food was really good specialy the carbonada and All the food was amazing. The staff were really good specialy Chloe, vaia , kenel and Holly

Food was really lovely but the experience was really let down by the service. My husband and I went for dinner a few weeks back. He ordered a burger which he really enjoyed and I ordered a pasta dish which again was very nice. I also ordered a large glass of red wine, which I specifically pointed at on the menu for our server to see. Our server, an older gentleman, came back with a glass of rosé. I politely let him know that I ordered a glass of red wine to which he apologised and went back with the rose. I did let him know it was absolutely no worries at all. Thought that was the end of the exchange - mistakes happen. However, when he returned, he very loudly commented “You know the phrase ‘the customer is always correct’? Well YOU were wrong. I wrote down rosé” and very smugly slammed down my glass. I said that I was very sorry there had been a miscommunication but I know I ordered from the back page of the menu (the red section) as I cannot drink rosé wine…to which he made some mumbled comment and left. I was left feeling utterly embarrassed and shocked by the way a stranger had spoken to me. My husband was going to complain then and there but I was scared of how this would be received given how a tiny mistake was handled. Luckily the older server finished his shift after this (perhaps that explains it) and a lovely younger gentleman served us our food. Nice food but not worth being reprimanded like a child for.

This place is not welcoming for anyone who is not “white”. The staff are racist, foul and extremely rude. Never been treated this disgustingly in any other place. This is 2024 and this kind of racism has no place in this time and not in Sheffield. Shame on you. Never stepping foot in this disgusting place.

Disappointing experience here, especially when compared to other locations. Wouldn't return nor recommend

Love this place for lunch! Delicious food, lovely attentive staff.

A nice meal had here after a full day of shopping. Following a selection of delicious Starters, I had the Penne Giardiniera for main. I usually go for the Seafood Linguine but decided to switch it up - great choice! It was seasoned beautifully, every mouthful delicious and very filling - I could have had that alone without any starters! A couple of my Spinach balls were over-done but that didn't affect the overall enjoyment of the meal. The only thing that worried me was the amount of dust gathered on the light shade above my table and several others. Had the shade moved even slightly - myself and food would have been showered in this! It did make me nervous. Service was slower than I've previously experienced there, considering the restaurant wasn't busy cause it was after 7pm, but the serving staff were excellent. I'd visit again but please can the light shades be cleaned.

We visit regularly, food is lovely and the staff are friendly and attentive

I nipped in for a quick lunch and the staff were great. I ordered the mushroom risotto and added truffle oil. The risotto just tasted.lile garlic. I ate it because I didn't have the time but I wouldn't ever order it again. The side salad helped.

Excellent service every time I visit, food is delicious!!!

Booked a table for birthday celebration 7/1/2024 Front of house very attentive seated straight away . Drinks food all served with a smile & friendly conversation. Tasty meal presented very well had starter & main Prawns Marinara Confit Duck /Antipasti Board Panna Cotta for desert delivered with candles & birthday wishes- great touch . Would definitely return

Lovely food and the restaurant is on one level ideal for the disabled

Morgan the assistant manage is very attentive especially as my daughter has celiac disease they have lots of gluten free options and understand cross contamination well . Will definitely return x

I ordered penned aribiata,,it came with the largest pasta tubes..not really a problem apart from the fact that they were almost cold

Mixed feelings about Carluccio's on this visit. Three items not available on arrival then rump steak not available after ordering and on arrival of the food told no chicken available for the pasta. Three did served was off good quality but portion size has shrunk and prices increased. Restaurant almost empty, others around the food hall were packed out. Staff were friendly and reasonably efficient but the place had no atmosphere. Given the unavailability of food, lack of communication and high price for shaker portions in really but sure if I'll be back.

Breakfast not enough on the plate for the price even though Christmas eve morning

Ridiculous closing at 9 in the run up to Christmas

Had a lovely breakfast yesterday, thank you! Nice to see the staff in high spirits even during these busy times.

A lovely atmosphere, really clean and attractive table settings . The service was very friendly , attentive and efficient. My partner and I really enjoyed all our food and drinks. I would definitely recommend the Meadowhall Carluccios . This was our first visit and we will definitely go again . A super way to spend the December Solstice.

We were greeted with a smile, which is always a good start and we were made to feel welcome immediately. Staff were incredibly helpful and nothing was too much trouble. I'm disabled, have limited mobility, and it was refreshing to be offered a choice of seating options. The service was very prompt and efficient. The food was lovely, well presented and cooked perfectly. The restaurant is very accessible, well lit, spacious and the atmosphere is calm. We would return again to try other dishes on the menu and would definitely recommend it to family & friends. All in all, a lovely meal, in a relaxed and welcoming atmosphere, with helpful and friendly staff. A 5 Star review. Cannot fault it at all.

Always amazing food and service

Had a lovely day at Carluccio’s Meadowhall yesterday. Great food, great staff!

Pancakes & bacon were delicious. The cappuccino was just what was needed as a pick-me-up. The waiter Joe was polite & professional even though I started knife throwing ( I dropped the cutlery) he made me feel at ease with his friendly manner what a star 🌟.

Booked in advance for the 2 course Xmas menu, only to be told that they weren't serving it as they'd "run out of ingredients", and had to order from the standard menu instead - Not much of an apology, and no form of compensation for the inconvenience offered - Would have walked out of dining alone, but was with a large party

Great little Italian right in the middle of Meadowhall.

Service rude, sloppy and slow. Food poor quality and cold.

Our favourite chain. We like this one nearly as much as the Derby branch

Always eat here when at Meadowhall! Never disappoints! Friendly staff and lovely food!

Sunday 26/11 around 3pm. I ordered Spaghetti carbonara. It arrived cold, I had to send it back to be warmed up. Received a new batch which was tough & not cooked through. It was also extremely watery (water & butter) & there was no egg in it. No taste & had to bring salt to give it taste! The 10 small pieces of bacon/ham were the worst quality! All fatty! Very disappointed & worst carbonara I have ever had! And I eat only Spaghetti Carbonara when I go to an authentic Italian restaurant. Wud have expected a typical Italian restaurant to be better than this! The waiter (young boy, possibly new?) didn’t know what Tagliatelle was! He also struggled to multitask as we had to request, a spoon as a knife & fork had been given to eat spaghetti! Educate yr staff that u eat spaghetti with a SPOON & not a KNIFE! Requested Parma cheese & the bill twice! The restaurant wasn’t very busy, but the 5 staff couldn’t assist adequately! Only 3 staff were really working. Senior staff just hung around. Ate half of it as it was tasteless! My friends lasagna was also tough as if the pasta sheets had been microwaved. Better Carluccios in London! Sad to not get the same standard at all Carluccios restaurants! Come on Carluccios, you can do better than this!

Booked a table this lunch time with a friend. Had to wait to be seated, wasn't happy with the short blonde lady who escorted us to our table, very Stern and very sharp we nearly walked back out. Then this young lady called Chloe came over to take our order. She was very friendly and professional and looked after us, totally changed my mind on this restaurant. Food very nice. Just want to give Chloe 10/10 for her excellent service

Had to go to Sheffield for business and lucky me found one of my favourite restaurants. I was greeted by Ivor, the manager, really nice and funny guy and he took the time to explain me the new Christmas menu, from which I ordered the celeriac soup and the lobster and crab tortelloni, both dishes were outstanding, service was on point, polite, helpful but not intrusive. Overall a great experience. Ivor and the team can be proud of what they are doing

Amazing Service 🤩 Morgan was great and I would honestly recommend going! Food was great and I'll never forget the time ive had. Thank you!

Visited for dinner last weekend and was truly amazed at the level of customer service provided. Everyone was super friendly and accommodating. The food was tasty and came quickly. Definitely one to visit when you're in Meadowhall.

What a disappointment today with lunch at Carluccios, staff were great, I am a wheelchair user and there was no fuss about making a table accessible for me. The food was not great, my husband ordered Lasagne, the portion was very small, probably about 3”x4” and not very deep at all. He said the flavours were ok but just not enough actual food. I ordered the mushroom risotto with chicken the portion was ok for me but again not large by any means , plus I had ordered the chicken extra, without it there would definitely not have been enough. The waitress asked if I would like parmigiana I said yes, she smiled at me and disappeared never to be seen again. The flavour was ok but very salty and the rice was not quite cooked, crunchy bits gave the game away. We ordered dessert as we were both still hungry, my Tiramisu was good and a fair size portion, but my husbands Chocolate Bread and Butter pudding was so ridiculously small it was the thinnest slice ever probably half an inch thick and the small scoop of ice cream on top was tiny. Never again Carluccios at a cost of £70 for child size portions we are walking away and won’t be coming back. Prices higher, portions lower, we quit.

Great location and atmosphere. Portions are small and overpriced and the quality of the food isn't great. Nice place for a coffee but don't bother with the food.

We visited on a Friday night, the service was second to none, the restaurant busy but nothing was too much trouble. Food was great and the recommendations for wine to accompany the food from Morgan were cracking.

We really enjoyed a late breakfast there. Service was excellent.

Visited with my husband and a couple of friends. We all had something different to eat and all thoroughly enjoyed everything. All the facilities were to a high standard. All the staff were really friendly. A lovely experience throughout.

Lovely breakfast had the traditional and a pot of tea. My daughter had pancakes with pancetta and maple syrup. It was so scrumptious. Met Masie again who was delightful and looked after us. Thank you.

First time having a meal at Carluccio's. Was very nice and well presented.

Basil or no Basil? Do you know an Italian restaurant that doesn’t have basil as an ingredient on their menu. I didn’t until now! Well now there’s one! Welcome to the anti-basil restaurant Carluccios. For real Italian food go elsewhere.

Our experience was great. We went at lunchtime to celebrate my retirement with my work colleagues. Staff were lovely

Starters and mains were amazing The desserts were so so

Took ages to serve drinks had lasagne was very dry was very disappointed

One word sums up this restaurant - BLAND

The food was good, the service was fast and friendly, and the size portions went down a bit, not very different from other places.

I like Carluccios and would always come back. But ... today was different. Service not so good. Had very brusque service from a sullen waitress. No-one likes to see this. Food nice though.

Great place for a meal. Nice and friendly waitresses, they care for your every need, very pleased and I felt welcome, you can see why it's a top Sheffield restaurant, I recommend going 👍

I must admit I expected more. Carluccios reputation precedes it as a 'posh' Italian restaurant. The service was good, no problems there. I had a Carluccios burger, which was tasty enough but overpriced and unimpressive to look at. The wife had escalope of chicken (slightly overcooked) with parma ham, rocket leaves, and roast potatoes in a sage, white wine and pesto sauce. She loved the sauce.

Went for breakfast and it was early but what we ordered and what actually came wasn't the same , there were things missing , the place wasn't very busy at all . The waitress was very good but sempt to be on her own and was having to do everything herself including , showing people to their places, taking orders and distributing them out , had high hopes of Carluccio's but left very disappointed 😟

First time we've been, the service was friendly & helpful. The atmosphere nice. We sat inside so we were away from the hustle bustle of meadowhall food court. The food was delicious but my medium steak was well done. Asides from that we had a lovely meal there and would visit again.

This is my all time FAVOURITE restaurant in Sheffield. I had the grilled prawns with rosemary and garlic potatoes. Easily the best seafood i’ve eaten in a long while. The team was superb, especially manager Ivor, who topped up our waters and recommended a delicious nutella cheesecake for dessert! Coffees were perfect along with the whole experience, would definitely recommend! Thank you to the carluccios team :)

Called in for some lunch on Saturday, no queue and seated promptly by friendly waitress. Menus supplied and orders taken quickly. Enjoyed the Pappardelle Braised Beef Ragu which was extremely tasty. We also had Chicken Milanese and Lasagne and followed up with lovely desset - Affogato. Felt looked after, and there was no issues with food or service. Thanks very much.

Congratulations on your award, it is well deserved.

The new menu is lovely! This is one of our favourite places and we go there almost every Saturday evening. It's our treat to ourselves. We were not all all surprised to discover they had won the Best Restaurant in Sheffield award earlier this week. They deserve it - they work their socks off! We are already looking forward to next Saturday and what we will be eating. Congratulations to all the staff, both front of house and in the kitchen!