Pheonix Inns LTD7 Awsworth Road Ilkeston in North West Leicestershire

Went to a charity event their hosted by a family member. Manager very rude didn't want to help very poor customer skills. Appalling behaviour. I asked if they had a knife to scrape toppings off my niece pizza she said no when l asked for a spoon or fork l was told no again then when l responded with my sister ordered food my young niece of 4 dont like the topping she huffed and puffed and said she had to go upstairs as the kitchen was upstairs then rudely harshly gave the knife to me. Even heard her moaning about us in the back room which was where the fundraising event was held. This is not the first time of going to this pub and being treated rudely and a spoken to with attitude by the manager. Other staff are lovely.

Sunday roast was amazing Gravy nice pub had a good atmosphere New chef came out to meet us Would definitely go again

Hi went there on 17.11.19. Rang tobook carvery a very pleasant lady took mybooking. I went for sunday carvery. Went up the stairs to a small nice quaint little restaurant. Had carvery meat was very nicely cooked and vegetables fresh. Very tasty. All staff was extremly accomodating pleasant, not a bad one amongst them. Seemed a very clean place too. If your disabled option to eat in bar which is clean too. Small plate£6.,00 latge plate £8.00 withchoice of several desserts at £2.50. Wrll worth visit you wont be disappointed if like tasty food extremly friendly staff and aclean place

We recently moved to the area,and found this gem of a pub for food. Fabulous Sunday carvery. Tues night certainly worth a visit. Great friendly atmosphere

We went for Sunday dinner today, beef, pork or Gammon with freshly cooked vegetables, the food and service was fantastic. The staff were so friendly and couldn't do enough for us. Will deffinatly be going back. Thank you so much

Well, what a find! We moved to Ilkeston recently and drove past seeing the sign advertising food so we called in for dinner. Really good food at very reasonable prices. We noted they do Sunday lunch as well so called in with our daughter. Again food was really good (although I wish they do the beef rare) including the homemade puddings. The pub itself is unassuming and staff are efficient and friendly.

lovely carvery great value for money. Had a meal on a tuesday night had homemade pie, it was lovely, cant fault the food here. Lovely staff, great little pub.

Very friendly, nice dining room and well cooked food just how we like it, Excellent value and we shall certainly be returning for another delicious meal. They served my favourite pudding - bread & butter which was homemade with lots of custard.

After a long walk along the canal with the dogs on a nice afternoon we decided to stop for a pint here and on getting comfortably numb i read a sign that said carvery only 11pound for two and if you book you get 10% off so it becomes 9.90 so we booked it which im glad i did becuase the next day i couldnt face a cooker, anyway to cut a long story short the meat was gorgous and tasty and just melts in your mouth and the yorkshires are home made and massive, all the vedge is cooked properly no raw carrots or cauli, the bar staff are lovely and the upstairs is like a regency suite beautiful and thats where you eat, i really recommend this place i'm going back agian in the near future for definate.

The carvery here is really good, being available on Sunday lunchtimes and Tuesday evenings. It is managed by Sharon who certainly is passionate about her food! She also adds her own home made pies to the meat choices at the Tuesday carvery. We tried this place following a friend's recommendation and have been there almost every week since! You do not have to book but It is probably best to ring first to confirm availability.

Popped in on Saturday 11th March 2017 with wife and 12 year old son, pleasant little pub that is not too far from the town centre. Bar man was friendly and quick at serving. The pub has a back yard with table and benches and is also wheel chair friendly

Friendly service. Lovely homely environment. Nice staff great food. Will definitely recommend. Great selection of beers and wines to choose from. Nice and clean great atmosphere.. Will now be my local to have food and meet with friends. Massive thumbs up.