Pheasantry @ Pizza Express in Kensington and Chelsea

The pizza was paper thin, cold, very few pepperoni and substandard

The Jazz is really fun!!! Waitress was lovely.

Great experience overall couldn’t point out a mistake💪🏽

Came in for a quick lunch and it was all good!! would 100% return.

The Padana & Pollo Pesto was tasty.

Such a nice pizza!!!! It’s beautiful

Came in after work with a friend, pleasant staff, pleasant atmosphere, definitely recommend.

Very busy and loud. Pizza not very warm

Dined with a friend, had a great time

Dined with friends, lovely team. Nice discounts

Do you think it’s a Margarita with extra cheese? The manager just said everyone makes mistakes. But I paid for the extra cheese.

This place ticks ALL the BOXES!!!! Loved it

Food was superb!!!! Brilliant Service also.

Me and my 3 friends had the best time ever!!! The Margarita is Beautiful.

Amazing time, great team, very organised and great food. Couldn’t ask for more 🤩🤩🤩

The staff were welcoming, friendly and efficient. The food was good and well presented. They had a decent selection of wine. It was very busy but that didn't detract from the quality of service. The experience was good and I will definitely return.

Honestly AMAZING SERVIVE!!!!! Loved it x

Had a fantastic experience at Kings Road! The food was delicious as always, but what really stood out was the service. The young manager with blonde hair was incredibly welcoming and made sure everything was perfect throughout our visit. His friendly and professional approach created such a great atmosphere. The whole team was attentive, and the restaurant had a lovely, relaxed vibe. Will definitely be coming back. highly recommend!

Very good selection of authentic Italian dishes. Pizzas are amazing! And simply the best waiters in the city - they are fun, friendly and welcoming to all guests.

Very expensive and yet not very generous pizza with extremely thin dough and little on it

Delivery person was very polite and well mannered which was lovely

The omnipresent Pizza Express officially serves my favourite Margherita Pizza and this has resulted to me returning various times. It was beyond pleasant and I enjoyed each and every bite. My colleague added a few toppings and absolutely loved it. The service was great, staff were lovely and expeditious. The desert was scrummy. The entire experience was a treat and would recommend Pizza Express, because for a brand with quite a few branches they have great quality control. I have visited a few different ones and will continue to do so. I highly recommend it. A safe destination.

Very good. Going there for 15 years. They made us feel like VIPs on the last visit.

Amazing place! One of the best pizza express! The pizza that we had there was very tasty and definitely differs compared to other locations — it was wonderful! People service us were also very friendly and willing to provide the best food for us! It took us around 30-40 mins to have lunch there, even though the place was very busy. Would definitely recommend!

Staff were excellent , services were quick and efficient, person who served us freely gave advice on food and drink options .Having a front row seat also helped with making experience memorable

We had pizza making birthday party for our 3 year old daughter at the upstairs space and the whole experience was excellent . The kids enjoyed it and was great value for money. Also the manager before booking via email was great so it was seamless process from start to finish.

Very nice place to dine. Great atmosphere

Our pizza wasn't up to its usual standard, and the real disappointment was the Chilli prawns. It had 5 shrimps floating in an oily tomato sauce. Fished the shrimps out but left the rest. On the positive side, reserving online was easy, and the service was excellent. There's a nice vibe.

Went to eat for some dinner with some friends. We got seated by a lovely waitress as soon as we arrived! After we were seated we were given a new server. Didn’t catch the name unfortunately. Each interaction with the waiter we all felt was very passive aggressive and that he had a lot of attitude making us feel extremely uncomfortable and unwelcome. We had all downloaded the app to claim a reward, we had explained this to our server, when it was time to pay our bill we had asked the server to put our rewards on to which he rudely replied that we should’ve done it on the app. He had never mentioned this any time prior and made it out like this was our fault. I had said to him that I felt the service we had recieved was appalling to which all he responded to this was with a shrug and a ‘that’s fine’ no apology or anything. I feel as though me and my friends were judged by this server, considering we had a bill that rounded up to about £170 we all feel as though we wasted money since the experience was awful. I can definitely speak on behalf of everyone who was with me that night that we will not be returning to Kings Road Pizza Express. There were also many different interactions with said waiter that were all just very impolite. I myself work in hospitality so we were all very respectful customers so not too sure why we got treated the way we did.

A really nice atmosphere and great food. If you're not paying attention while walking by, you might miss the main entrance, as it has a somewhat hidden garden vibe. It's one of the places I would prefer to visit again. The waiters are trying to move quickly in a bit of a panic, and while they are well-intentioned, I would recommend they be more patient in explaining the menu. However, please don't take this as a negative criticism. I think sitting in the garden would be very enjoyable in warm weather.

Great service. Small inside, so sometimes you will need to wait for the table. Outdoor space in summer is great

Sonia is a superstar. She really made our experience! She made sure that we had our food on time. We were in a rush, she spoke to the chefs and made sure that our food was delivered in 10 to 15 minutes. Would highly recommend, excellent service :)

I just like to say and make a complaint about their customer service their staff and the manager. Hope the owner sees it on the camera , we have been going to that pizza express because it’s just around the corner from our house. The staff and the manager were very rude to us. I asked for kids course. He only brought the pizza and he threw the plate at us without any explanation and then I go tell the manager she only looks at me, giving me the look. This is not the right way to treat your loyal customers.

Pizza was cold. Chicken looked like someone dropped a whole bunch of seasoning into it. Also cold.

My friend was playing a gig in their jazz club so this was my first experience here and it didn’t disappoint. The food was amazing, they had a great Christmas menu with lots of selection and the atmosphere with the lights and setting of tables was stunning. The service was slightly slow once the act had started but that’s understandable as you don’t want to distract them. Will be back again.

Very disappointed with service at the Chelsea pizza express Reserved a table yet still took over an hour for food to arrive and very stressed staff not happy to help. Not the staffs fault but clearly not prepared for a fully booked restaurant. Not the usual express experience 👎

Pizzas are amazing, so are the other accompaniments. The waiters provide great guidance. We had a nice dinner thanks to them, thank you very much. Since the ceiling is low downstairs, it gets incredibly noisy when it's crowded :)

Visited to see the incredible Never the Bride band. This is an excellent small venue for seeing bands, complete with a grand piano. Service was excellent from the friendly staff and pizzas were very tasty.

didn’t get my food after waiting an hour, went onto google to get a number to phone the place, the place closed at 10 but i was still able to order online at 10:40 waited into 12:00 am for the food which never came and now it says delivered.

When we sat down the waitress (we didn’t get her name as we were in a hurry to leave after almost 3 hours of awful service) was relatively pleasant, however she slowly got ruder when my friend wasn’t sure if she wanted her side dish to come with her main or before her meal, the waitress rudely snapped ‘well which is it then!’ My friend and I waited almost 2 hours for our food to come, we didn’t mind too much as we were chatting. It was a quite a busy Tuesday night but tables were thinning out and there were plenty of staff standing around chatting together. We got coffee menus and half an hour later she came back to take our order. It took another 20 minutes to get her attention to pay, only when I started to put my coat on did she rush over and rudely say ‘you need to pay!’ When we complained about her attitude she rolled her eyes and said she had other tables to serve (there was one table left in the restaurant at this point). We will never be revisiting this site again, plenty of other reasonably priced pizza places that serve promptly (within 3 hours) and don’t have an attitude.

Great evening, went there with the family for my wife’s birthday (12 of us). For such a big party, the service was great. The food was quick and delicious. I had the garlic prawn pizza, loved it. The manager (Ethan) came and checked in to make sure the evening was perfect. Truly the extra mile. Would highly recommend.

Delicious pizza, beautiful presentation, friendly and efficient service.

Visited the music venue.. great evening.. I'd forgotten how good the pizzas are.. The music venue is brilliant.. really small and intimate with great atmosphere..

We weren't at all sure about seeing the Milkmen, one of our favourite rocking blues bands, in this sort of environment, but it was really special. A great intimate gig!

My English boyfriend was desperate to show me his fav English chain. I was BEYOND pleasantly surprised. What a beautiful venue! Yummy food, just what you’d expect. Prompt service, clean, all you could ask for!

Very nice atmosphere, music may be a bit too loud but it’s very nice music so it’s fine. Service was on the good side, a bit slow but still good. Food was fine, the wine tasted possibly corked, but I didn’t bother. The pizza was Lacking crust, I don’t know if high quality materials were used because it wasn’t very tasty, could definitely compare to a Sainsbury’s frozen pizza.

The pizza is great although the waiter attitude was uncomfortable

Perfect for family lunch or dinner .

Ann Hampton Callaway was absolutely amazing on Sat 26th Oct 2024. Her silky voice and piano playing, song delivery and ability to thrill her audience and keep them entertained is a skill few posses, many try to do but, fail miserably. Isn't it well ovetdue for Ann to be inducted into the Jazz Hall of Fame? I genuinely hope this not the last time we see her at the Pheasantry. Hey big spender 🎤🎵

We sat here nobody gives a dam. Just pay attention to your customers. Looking at me like I owe you something…

Always have a lovely time at Pheasantry.

Sonia was wonderful, had such a lovely meal.

Went to a live gig, great atmosfere and food.

Went to a live show here tonight and it was fantastic EXCEPT they didn’t have the air-con on so was a bloody sweat box! Everyone was so hot so was very distracting from the show….

Met for a family occasion and felt the staff were very accommodating. We were a larger group and they allowed us to move table and were very helpful and speedy with a late guest arrival. Surroundings are lovely and food was great.

Layla gets 5 stars for being so nice. Fantastic service

We ordered some pizza’s to take away. Unfortunately the pizza’s were not that good and the service was quite hectic once we ordered them. Maybe we were there on a bag day… 🤷🏼‍♂️

Great music venue with lots of character and histiry. Good food with friendly atmosphere.

I went on a trip from Japan. I was shopping at the nearby Harrods, but the atmosphere made me tired and I was also hungry, so I was looking for a nearby restaurant to satisfy my hunger, and I found it. However, I'm really glad I chose this place. It was very delicious, and they helped me with my poor English. This was already 5 years ago, but thank you very much.

Kings road, there were fruit flies in there. Pizza (pepperoni) thin crust was good

A big thank you to Ramona and her team! We had a pizza-making party for my five-year-old at the weekend. Ramona was amazing! All the children enjoyed making pizza with her. The way we were looked after made this party so special. Thank you again!

I paid by PayPal and delivery girl question me to the extent that the pizza and doughballs were freezing cold by the time she let me have my order I showed her proof of purchase she was unable to understand the pizza was not in a hot pizza Carrier

I’ve visit the place on Saturday night, although was very busy, service was super good and efficient! Starters, pizza and dessert arrive just on the perfect time. Our waitress was lovely too, her name is Alexa (I think), she was very smiley and attentive and looked after us definitely 5 stars out 5! Gorgeous location too!

Great with kids and a friendly atmosphere.

Always such an amazing time here, Anna, Calogero & Eva are fantastic! And the food from the chefs is beautiful! 10/10!

Charlotte Awbery is signing with her band.

HIGHLY RECOMMEND!! 😁 The staff are all very kindhearted and friendly people, and not to mention the food is to die for! If I were to recommend something specific, it would have to be the Honeycomb Cream Slice. It is essentially a decadent piece of cheesecake with salted caramel pieces in the middle, served with ice cream and chocolate drizzled on the top. If you like cheesecake, you can’t go wrong! Tell your friends, say hi to Francesca, and of course… enjoy :)

Not just a pizza place! Went the downstairs jazz club, enjoyed a simple Caesar salad and a great show.

Sitting alone here now as my husband and 2 children had to go elsewhere to eat. My pizza was the only edible thing from the order. The kids pasta bologna was stone cold parts were rock hard. Same with my husbands pasta. My sons margarita pasta was disgusting. What a shame as first impressions of the place and staff was nice.

Usually I don’t make my complaints officially but today is a day. While hanging out with friends and wanted to have some coffee and other drinks we came across this place. After making an order we were told we have to order at least starters for each of us ( 4 people) as you can’t just have a coffee here. Even manager came to tell us so, which is ridiculous as some other people can just come for a coffee and dessert. I mean, we are totally fine to spend our money elsewhere but if you have this minimum order rule then maybe make it official on your menu. And no, place wasn’t packed with customers either. Maybe this will be helpful for people who just have a mood for a cup of coffee.

The food is always delicious and coming to Pizza Express is always a nostalgic experience for me, but my service yesterday was above and beyond. Though I grew up near this branch, I live in America now and decided to have my final meal here. Anna, who looked after me, could not have been more friendly and welcoming and made my last lunch in London really special.

Came here for dessert and cocktails. The chocolate fondant was okay, the ice cream was also okay. Honestly dessert was okay, nothing crazy. Cocktails were very good!!! We got the raspberry spritz and berry mojito. The raspberry spritz was better, sweeter. Berry mojito was still very good but I could taste more alcohol.

Pizza Express Live with Emma Smith was great. Food and service was good as always. We are from the USA but travel to London frequently. We always plan time for PE Live. Never been disappointed.

Amazing staff, great service, food to die for. Keep up rhe good work. We always leave more than satisfied 👏👏😍

I’ll give this pizza express 10/10 on the ambience, location and decor of this restaurant. Loved it!.. we enjoyed the outdoor space which was sooo pretty and so comfortable and laid back to sit in, have lunch and relax in. The pizzas took a little time but were 7/10, good but not fantastic!

My partner and I are regular customers here from when gio was a manager here. Food was still great. But the old blonde female staff was very rude at our back when we were leaving. She's got an attitude when she's serving as well and that should probably need to be fixed.

Pleasant Sunday at the pheasant, of musical theatre and my continuing exploration of all the varieties of Duo Romana pizzas.

Service was great, very friendly staff. However, the prices are ridiculously expensive, almost 70 quid for 3 Margheritas and a juice is a total rip off.

Avoid. Absolutely not worth it. Second time I’ve been here, the wait time for food is so long. Order incorrect and not as described on menu. Our waitress was lovely, totally not her fault. Won’t be coming again.

Wonderful location and food was good. Service was friendly but a touch slow.

Oh my gosh. Ate here on Saturday and just had the most amazing, enthusiastic, kind and helpful waitress called Desiree... I eat at Pizza Express, like, all the time, and she was just the most top notch person in food service I've ever met... So just thought I'd give her a shout out. A lovely experience all round.

Varied and delicious pizza, and respectful and courteous staff 👌🏻.

A Pizza Express is a Pizza Express, right? Except this one has a nice alfresco walled garden to dine in, fast, polite service, and great food. Definitely worth a go if you happen to be in that part of London.

Always enjoyed pizza express...

We ordered at home for dinner last Sunday. Pizza was cold almost no cheese also they forgot one more layer of pizza under it. I cannot describe enough photo should be seen. We ate half of it because we were super hungry but rest of it went to bin. Sadly!!!

Fantastic evening at the Pheasantry. Thank you Jesse Smith @1971theshow.

Like this Pizza Express very much and often visit when in London. Pizzas are always good but have marked down food by one star as my husband's chicken salad nicoise wasn't up to the standard we've been used to in our many years of eating in this chain. Quality of food was good but less of everything ie a couple of pieces of anchovy, half a boiled egg, scant dressing etc. Understand this is probably to keep prices down but some of us would prefer a slight increase in price for a more satisfying meal. Still happy to highly recommend.

Lovely meal, great service - will definitely return

Nice ambience and good pizza. Loved their pizzas, the pepperoni pizza or American Hot. The place is clean and well maintained. Not much of a wait time for the food; if you are hungry, find a Pizza Express!! Staff here could work some more on friendliness or choice of words. "Busy day" is lovely to hear but by now, it can't be be an excuse for Pizza Express. 🙂

Jazz night at the Pheasantry. Excellent, but not enough waiting staff.

Romana style pizza is super good!

Love the venue and breezy outside garden space as we have a small dog. Food is great - staff are friendly and service is fast. We enjoy eating here.

Surprisingly good, but a little pricey.

We went to the live show at The Phaesentry Club. It’s a small and intimate venue that let you enjoy good live music up close to the artists while eating tasty pizza. A great experience!

We enjoyed a great evening of music. Great concert, excellent Pizza, great wine and nice service. We thank you!

The experience at the restaurant was quite disappointing. We waited for 7 minutes just to get a table, and once seated, the service was incredibly slow and unresponsive. The staff seemed unpleasant and disinterested. Moreover, the food was served cold and of mediocre quality, especially considering the exorbitant prices. We even had to ask for our change back, which was unacceptable. Overall, it was a thoroughly unsatisfactory dining experience.

Excellent music at this pizza express!

Really nice Pizza Express. Service was really fast. The pizzas were tasty.

Table of 12, not an easy task but Eva was amazing. Food was great as usual.

Pizza express never fails to deliver. I’ve been going for over 30 years and holds so many fond memories. Our waitress Anna was an absolute superstar. A warm smile, attentive and paid so much attention to our 11 month old daughter. Made the experience so special and we left with big smiles on our faces. We will definitely be coming back. Thank you Anna 😊