Pheasantry @ Pizza Express in Kensington and Chelsea

I just like to say and make a complaint about their customer service their staff and the manager. Hope the owner sees it on the camera , we have been going to that pizza express because it’s just around the corner from our house. The staff and the manager were very rude to us. I asked for kids course. He only brought the pizza and he threw the plate at us without any explanation and then I go tell the manager she only looks at me, giving me the look. This is not the right way to treat your loyal customers.

My friend was playing a gig in their jazz club so this was my first experience here and it didn’t disappoint. The food was amazing, they had a great Christmas menu with lots of selection and the atmosphere with the lights and setting of tables was stunning. The service was slightly slow once the act had started but that’s understandable as you don’t want to distract them. Will be back again.

Very disappointed with service at the Chelsea pizza express Reserved a table yet still took over an hour for food to arrive and very stressed staff not happy to help. Not the staffs fault but clearly not prepared for a fully booked restaurant. Not the usual express experience 👎

Pizzas are amazing, so are the other accompaniments. The waiters provide great guidance. We had a nice dinner thanks to them, thank you very much. Since the ceiling is low downstairs, it gets incredibly noisy when it's crowded :)

Visited to see the incredible Never the Bride band. This is an excellent small venue for seeing bands, complete with a grand piano. Service was excellent from the friendly staff and pizzas were very tasty.

didn’t get my food after waiting an hour, went onto google to get a number to phone the place, the place closed at 10 but i was still able to order online at 10:40 waited into 12:00 am for the food which never came and now it says delivered.

When we sat down the waitress (we didn’t get her name as we were in a hurry to leave after almost 3 hours of awful service) was relatively pleasant, however she slowly got ruder when my friend wasn’t sure if she wanted her side dish to come with her main or before her meal, the waitress rudely snapped ‘well which is it then!’ My friend and I waited almost 2 hours for our food to come, we didn’t mind too much as we were chatting. It was a quite a busy Tuesday night but tables were thinning out and there were plenty of staff standing around chatting together. We got coffee menus and half an hour later she came back to take our order. It took another 20 minutes to get her attention to pay, only when I started to put my coat on did she rush over and rudely say ‘you need to pay!’ When we complained about her attitude she rolled her eyes and said she had other tables to serve (there was one table left in the restaurant at this point). We will never be revisiting this site again, plenty of other reasonably priced pizza places that serve promptly (within 3 hours) and don’t have an attitude.

Great evening, went there with the family for my wife’s birthday (12 of us). For such a big party, the service was great. The food was quick and delicious. I had the garlic prawn pizza, loved it. The manager (Ethan) came and checked in to make sure the evening was perfect. Truly the extra mile. Would highly recommend.

Visited the music venue.. great evening.. I'd forgotten how good the pizzas are.. The music venue is brilliant.. really small and intimate with great atmosphere..

Delicious pizza, beautiful presentation, friendly and efficient service.

We weren't at all sure about seeing the Milkmen, one of our favourite rocking blues bands, in this sort of environment, but it was really special. A great intimate gig!

My English boyfriend was desperate to show me his fav English chain. I was BEYOND pleasantly surprised. What a beautiful venue! Yummy food, just what you’d expect. Prompt service, clean, all you could ask for!

Very nice atmosphere, music may be a bit too loud but it’s very nice music so it’s fine. Service was on the good side, a bit slow but still good. Food was fine, the wine tasted possibly corked, but I didn’t bother. The pizza was Lacking crust, I don’t know if high quality materials were used because it wasn’t very tasty, could definitely compare to a Sainsbury’s frozen pizza.

The pizza is great although the waiter attitude was uncomfortable

Perfect for family lunch or dinner .

Always have a lovely time at Pheasantry.

We sat here nobody gives a dam. Just pay attention to your customers. Looking at me like I owe you something…

Ann Hampton Callaway was absolutely amazing on Sat 26th Oct 2024. Her silky voice and piano playing, song delivery and ability to thrill her audience and keep them entertained is a skill few posses, many try to do but, fail miserably. Isn't it well ovetdue for Ann to be inducted into the Jazz Hall of Fame? I genuinely hope this not the last time we see her at the Pheasantry. Hey big spender 🎤🎵

Sonia was wonderful, had such a lovely meal.

Went to a live gig, great atmosfere and food.

Went to a live show here tonight and it was fantastic EXCEPT they didn’t have the air-con on so was a bloody sweat box! Everyone was so hot so was very distracting from the show….

Met for a family occasion and felt the staff were very accommodating. We were a larger group and they allowed us to move table and were very helpful and speedy with a late guest arrival. Surroundings are lovely and food was great.

Layla gets 5 stars for being so nice. Fantastic service

We ordered some pizza’s to take away. Unfortunately the pizza’s were not that good and the service was quite hectic once we ordered them. Maybe we were there on a bag day… 🤷🏼‍♂️

Great music venue with lots of character and histiry. Good food with friendly atmosphere.

I went on a trip from Japan. I was shopping at the nearby Harrods, but the atmosphere made me tired and I was also hungry, so I was looking for a nearby restaurant to satisfy my hunger, and I found it. However, I'm really glad I chose this place. It was very delicious, and they helped me with my poor English. This was already 5 years ago, but thank you very much.

Kings road, there were fruit flies in there. Pizza (pepperoni) thin crust was good

A big thank you to Ramona and her team! We had a pizza-making party for my five-year-old at the weekend. Ramona was amazing! All the children enjoyed making pizza with her. The way we were looked after made this party so special. Thank you again!

I paid by PayPal and delivery girl question me to the extent that the pizza and doughballs were freezing cold by the time she let me have my order I showed her proof of purchase she was unable to understand the pizza was not in a hot pizza Carrier

I’ve visit the place on Saturday night, although was very busy, service was super good and efficient! Starters, pizza and dessert arrive just on the perfect time. Our waitress was lovely too, her name is Alexa (I think), she was very smiley and attentive and looked after us definitely 5 stars out 5! Gorgeous location too!

Great with kids and a friendly atmosphere.

Always such an amazing time here, Anna, Calogero & Eva are fantastic! And the food from the chefs is beautiful! 10/10!

Nuestra comida salió fría. Los langostinos de chile eran pequeños camarones congelados horribles sin sabor. Mi carbonara al forno estaba fría, sin absolutamente ninguna tapa crujiente, que es precisamente como el plato está destinado a ser servido. El servicio fue extremadamente lento, esperamos con nuestros platos vacíos en la mesa durante media hora, antes de que eventualmente subiera a la recepción para pagar. Cuando dije que había esperado mucho tiempo, el gerente dijo “¿te molestaste en llamar a alguien?”. Este es un servicio horrible y estoy increíblemente decepcionado.

Charlotte Awbery is signing with her band.

HIGHLY RECOMMEND!! 😁 The staff are all very kindhearted and friendly people, and not to mention the food is to die for! If I were to recommend something specific, it would have to be the Honeycomb Cream Slice. It is essentially a decadent piece of cheesecake with salted caramel pieces in the middle, served with ice cream and chocolate drizzled on the top. If you like cheesecake, you can’t go wrong! Tell your friends, say hi to Francesca, and of course… enjoy :)

Not just a pizza place! Went the downstairs jazz club, enjoyed a simple Caesar salad and a great show.

Un precioso edificio en el Camino del Rey que estábamos deseando visitar. La zona de estar al aire libre es lo suficientemente agradable. Eso fue lo único bueno. Personal desatenta - uno nos ignoró, pero saludó y sentó a una mujer y niños que entraron después de nosotros. Finalmente llamamos la atención de un camarero y nos trajo menús, pero luego nos dejó. El problema principal para nosotros era que no era inspirador. La misma comida de siempre en el menú, gran parte de la cual no está permitida en el “precio fijo”. Para conseguir la ‘oferta’ hay que pertenecer al ‘club’. Hemos tenido problemas con eso antes, donde tienes que pagar la factura a través de la aplicación, para cada persona por separado. En esta ocasión la aplicación se negó a cargar en nuestros teléfonos - solo una pantalla blanca en blanco a pesar de tener buenas señales de 5 G. Podía acceder a través del sitio web, pero eso también era problemático. Nos rendimos y nos fuimos - el almuerzo en el pub sobre la carretera era mejor!

Sitting alone here now as my husband and 2 children had to go elsewhere to eat. My pizza was the only edible thing from the order. The kids pasta bologna was stone cold parts were rock hard. Same with my husbands pasta. My sons margarita pasta was disgusting. What a shame as first impressions of the place and staff was nice.

Usually I don’t make my complaints officially but today is a day. While hanging out with friends and wanted to have some coffee and other drinks we came across this place. After making an order we were told we have to order at least starters for each of us ( 4 people) as you can’t just have a coffee here. Even manager came to tell us so, which is ridiculous as some other people can just come for a coffee and dessert. I mean, we are totally fine to spend our money elsewhere but if you have this minimum order rule then maybe make it official on your menu. And no, place wasn’t packed with customers either. Maybe this will be helpful for people who just have a mood for a cup of coffee.

The food is always delicious and coming to Pizza Express is always a nostalgic experience for me, but my service yesterday was above and beyond. Though I grew up near this branch, I live in America now and decided to have my final meal here. Anna, who looked after me, could not have been more friendly and welcoming and made my last lunch in London really special.

Came here for dessert and cocktails. The chocolate fondant was okay, the ice cream was also okay. Honestly dessert was okay, nothing crazy. Cocktails were very good!!! We got the raspberry spritz and berry mojito. The raspberry spritz was better, sweeter. Berry mojito was still very good but I could taste more alcohol.

Pizza Express Live with Emma Smith was great. Food and service was good as always. We are from the USA but travel to London frequently. We always plan time for PE Live. Never been disappointed.

Amazing staff, great service, food to die for. Keep up rhe good work. We always leave more than satisfied 👏👏😍

I’ll give this pizza express 10/10 on the ambience, location and decor of this restaurant. Loved it!.. we enjoyed the outdoor space which was sooo pretty and so comfortable and laid back to sit in, have lunch and relax in. The pizzas took a little time but were 7/10, good but not fantastic!

My partner and I are regular customers here from when gio was a manager here. Food was still great. But the old blonde female staff was very rude at our back when we were leaving. She's got an attitude when she's serving as well and that should probably need to be fixed.

Pleasant Sunday at the pheasant, of musical theatre and my continuing exploration of all the varieties of Duo Romana pizzas.

Service was great, very friendly staff. However, the prices are ridiculously expensive, almost 70 quid for 3 Margheritas and a juice is a total rip off.

Avoid. Absolutely not worth it. Second time I’ve been here, the wait time for food is so long. Order incorrect and not as described on menu. Our waitress was lovely, totally not her fault. Won’t be coming again.

Wonderful location and food was good. Service was friendly but a touch slow.

Oh my gosh. Ate here on Saturday and just had the most amazing, enthusiastic, kind and helpful waitress called Desiree... I eat at Pizza Express, like, all the time, and she was just the most top notch person in food service I've ever met... So just thought I'd give her a shout out. A lovely experience all round.

Varied and delicious pizza, and respectful and courteous staff 👌🏻.

A Pizza Express is a Pizza Express, right? Except this one has a nice alfresco walled garden to dine in, fast, polite service, and great food. Definitely worth a go if you happen to be in that part of London.

Always enjoyed pizza express...

We ordered at home for dinner last Sunday. Pizza was cold almost no cheese also they forgot one more layer of pizza under it. I cannot describe enough photo should be seen. We ate half of it because we were super hungry but rest of it went to bin. Sadly!!!

Fantastic evening at the Pheasantry. Thank you Jesse Smith @1971theshow.

Like this Pizza Express very much and often visit when in London. Pizzas are always good but have marked down food by one star as my husband's chicken salad nicoise wasn't up to the standard we've been used to in our many years of eating in this chain. Quality of food was good but less of everything ie a couple of pieces of anchovy, half a boiled egg, scant dressing etc. Understand this is probably to keep prices down but some of us would prefer a slight increase in price for a more satisfying meal. Still happy to highly recommend.

Lovely meal, great service - will definitely return

Nice ambience and good pizza. Loved their pizzas, the pepperoni pizza or American Hot. The place is clean and well maintained. Not much of a wait time for the food; if you are hungry, find a Pizza Express!! Staff here could work some more on friendliness or choice of words. "Busy day" is lovely to hear but by now, it can't be be an excuse for Pizza Express. 🙂

Jazz night at the Pheasantry. Excellent, but not enough waiting staff.

Romana style pizza is super good!

We went to the live show at The Phaesentry Club. It’s a small and intimate venue that let you enjoy good live music up close to the artists while eating tasty pizza. A great experience!

Surprisingly good, but a little pricey.

Love the venue and breezy outside garden space as we have a small dog. Food is great - staff are friendly and service is fast. We enjoy eating here.

We visited Pizza Express on a busy Sunday evening. Despite the beautiful ambiance and the wonderful service from a hardworking lady outside we were let down by the awful quality of the food. It's a shame that the beautiful atmosphere wasn't matched by the taste of the dishes at all!!!!

The experience at the restaurant was quite disappointing. We waited for 7 minutes just to get a table, and once seated, the service was incredibly slow and unresponsive. The staff seemed unpleasant and disinterested. Moreover, the food was served cold and of mediocre quality, especially considering the exorbitant prices. We even had to ask for our change back, which was unacceptable. Overall, it was a thoroughly unsatisfactory dining experience.

We enjoyed a great evening of music. Great concert, excellent Pizza, great wine and nice service. We thank you!

Excellent music at this pizza express!

Really nice Pizza Express. Service was really fast. The pizzas were tasty.

Table of 12, not an easy task but Eva was amazing. Food was great as usual.

Pizza express never fails to deliver. I’ve been going for over 30 years and holds so many fond memories. Our waitress Anna was an absolute superstar. A warm smile, attentive and paid so much attention to our 11 month old daughter. Made the experience so special and we left with big smiles on our faces. We will definitely be coming back. Thank you Anna 😊

Good pizza and desserts, service too. The price a little expensive

Nothing to complain. Great service, great food! Love the place.

Another amazing night at Pizza Express Live. The Real Thing - live, upfront and personal. Such an amazing venue, I would never give up my membership to this venue! We are lucky to have this in London, a hidden gem 🍕🎤💕. Atmosphere, simply the best you are gonna get in London. Food - you get the normal Pizza Express menu, which happens to be the best pizza's, and their house Chianti goes down really well 🍷

We attended a jazz event. We thoroughly enjoyed it and we will be back again.

This was Italy in the middle of London. Pizza was perfect, very hospitable, very loud, which I really liked because the Italian flair really came across, I can recommend it to everyone. The name is a bit strange but the food was very good.

I had a great time for my birthday the food was lovely drinks very reasonable our waitress was absolutely lovely very attentive the atmosphere was fantastic. I really like it here and will definitely be returning.

Every time I am happy about the gluten-free pizza

Everything was ok. The upstairs looked nicer than downstairs. Had to call over waiters a few times. Pizzas were ok if a bit thin.

Great staff in this branch, very attentive waiter, also the Pheasantry is a lovely venue. We had a relaxing 1.5hrs prior to a concert at Cadogan Hall.

This is a 6 star establishment. We did a kids' pizza making party on their 1st floor private room on a Saturday morning and it was an amazing experience. 19 3 year olds were somehow entertained and fed with minimal fuss. The venue was accommodating with us attaching some balloons and bringing a cake. Our waiter Lina was an absolute super star and worked so hard at some point I saw sweat running from her brow. All guests young and old (up to 84 years) enjoyed the party more than they thought possible. We will make this a regular haunt to repay what we felt was exceptional service - and this completely without disturbing other guests on the ground floor!

Good food and music was great. Got to see Pixie lott

Update March 8, 2024: I have yet to receive a response from the manager about our unfortunate experience. This silence only reinforces the impression that the customer's satisfaction is not a priority for the management team. --- Update 4 December 2023. Having been asked to contact the manager which I have done I have received no response after 3 weeks! - After a visit to the Saatchi Gallery, we chose Pizza Express for our son's favorite dough balls. Initially, the staff was welcoming, and we placed our orders. Unfortunately, while my son's pizza arrived, the dough balls were forgotten. To add to the disappointment, my wife, Mia, was severely burnt by the extremely hot ham on her pizza, an incident that could have been avoided with a caution from the server. In seeking ice for her burn, I encountered a lack of urgency and empathy from the staff, particularly one who dismissed our repeated requests while prioritizing dessert preparation. When the ice was finally provided, it was with reluctance and an attitude that added to our discomfort. The experience was further marred by overhearing the staff speak negatively about the incident and a palpable unease in their service thereafter. Despite this, we finished our meal, which was average in quality - my pizza cold, my wife's too hot, and my son's mediocre. We left without the initially forgotten dough balls and without any acknowledgment of my wife's injury. I prefer to highlight positives and respect the demanding nature of service roles. However, the service at this Pizza Express was notably poor, overshadowing the cozy ambiance of the place. I'm compelled to warn others and urge management to improve their customer care. Regrettably, we won't return, a letdown in such a reputable area.

Nice pizzas and pizza balls. Well priced food.

Best Pizza Express in London. Staff are always very helpful and friendly. The food is excellent and always hot. Highly recommended.

Another great meal. Service from Anna was once again superb. By far the best pizza express we've been to

hello . I was order again the same pica and is bring the same person which bring few days ago . l open a box in front of the delivery person and he saw it all mess inside and he is told me is like that and is gone . l take a picture of the picca and if you have option l will happy to share with you and see what is going on . till there l will not order any more with just eat as people which is work in delivery don't care how delivery a item . thank you .Edmond

a Picca Wass all cheese an pattatos in one side

One of my favorite pizzerias. Wonderful service and the most delicious food.

Visited for a live show. On entry it was very chaotic and we were stood outside of the room waiting to be seated for ages while the act was doing his soundcheck, which we had paid extra for with the 'VIP' experience. Very rude member of staff that finally showed us to our table, their attitude was appalling!

I had an absolutely amazing experience at this place for a kids party! The service provided was outstanding and the staff went above and beyond to ensure that everyone had a fantastic time.

We came for my husband’s birthday because we love the pizza and the Manager, Giovanni and waitress, Francesca, were so warm and hospitable.

Horrible experience. Had my sons birthday party here and towards the end the staff were chasing me for payment while still I was saying goodbye to my guests. Wait until my guests leave and then come to me. I am not going to run away! What a disrespect. Never again. A staff member called Giovanni was extremely rude, very loud voice, zero respect despite having customers and guest are around. I had previously asked him nicely to please wait until my guests leave and i will come to him but he still continued. Throughout the whole party, 16children and over 16 adults we only had 1 waiter, her name is Rocio, she was lovely and tried her best regardless it did mean I also had to get involved as it was too much on her.

As ever a great pizza and lovely service!

Had a childrens birthday and it was fantastic. Francesca was really friendly and accommodating to our needs. We were lucky to have her support! The recently refurbished venue was really lovely too. Thank you to the managers Sonia and Giovanni too.

We attended a Dean Friedman evening downstairs at the Pheasantry. The waiter, Laila, was lovely, but the prawn starter had no taste at all, and our pizzas were overcooked, dried up and burnt underneath. We could not cut them they were so burnt, we had to use our hands to tear them apart. (I had a four seasons) We didn’t make a fuss because we knew they were busy and didn’t want to be a burden, but our bill was over £110 for 2, so now I regret not sending the pizzas back. Dean Friedman was amazing as usual.

Lovely food, served quickly and for a great price. Reasonable tasty cocktails available here too. I’d definitely return to eat at this Pizza Express

Sehr gutes Essen allerdings sehr kleine Portionen !

Food is really nice. Service can be good but today they didn’t serve me and didn’t give me the right order

Curious ambience in the Jazz bar. Had similarities to a cruise ship. I enjoyed it! Found myself transported to a different world

We booked an Adult Pizza Making & Prosecco evening. The service was amazing. Really friendly staff, very attentive, made it enjoyable, prompt service and pizzas were amazing. Highly recommend for groups looking for a fun alternative night evening. Our Euston was Giovan. Thanks again.