Petersham Nurseries Delicatessen in City of London, Westminster

Service appalling and unfriendly Had only one choice of main for vegetarian Portion sizes tiny, tasteless and seriously overpriced

I'd heard great things about Petersham Nurseries, however, I left incredibly disappointed. It's worth noting that you are not allowed to order coffee without buying food. Why you may ask? I've no idea. Nowhere does it say this is a rule. The coffee itself was also severely lacking, and was served in a paper cup....why would I want a paper cup when I'm dining in? Please do better, it's not like you don't have the money.

Not friendly, not tasty. Coffee was good but doesn’t save the manners. I liked the concept with flowers and food but badly made.

I went with some friends and we were so uncomfortable how we were treated. I came from France just to see this place cause some friends recommended to us but I am so disappointed it’s a place I wouldn’t recommend at all and the manager Marco was really rude to us.

Food looked great in display fridges but service was slow, and disinterested- verging on rude. Our coffee arrived in reasonable time (in paper cups, eat in, £3.40) but we had to wait so long for food our coffee was all but finished. The food was pre made in the fridge so no idea why it took so long to grill a barely filled cheese toastie (reality - no matter what the label said). As a last point the stools are uncomfortable due to shelving underneath the bar table. Don’t bother.

Spectacular room. Very disappointing first course.... a big bowl of what is basically veggie crisps. Main course of monkfish was fab though...rushed waiter service... over priced.....

Petersham Deli delivers an extraordinary traditional deli experience marked by exceptional customer service and delectable Italian-style focaccia sandwiches and desserts. The cozy ambiance makes it an ideal spot for any occasion, and if you're seeking an exceptional quick Italian deli experience, Petersham Deli is the place to be. Highly recommended! P.s. They are also dog friendly!

A family celebration so we chose this restaurant as somewhere we had always wanted to try. We began with drinks in the deli area outside. Service was limited. The Negroni Sbagliato cocktails were awful and served in warm old school style thick glass cups. Soft drinks and water was all served without ice. I complained when I was paying. The lady said they had received similar feedback before. I asked her to remove the 13.5% service charge automatically included. Then we moved to the restaurant, hoping our experience would improve. Sadly it didn't. Staff were ok but no one stood out as genuinely caring about the customer experience and considering the prices the food was very average. A starter (equivalent to a first plate if you eat regularly in Italy) was around £28. The risotto lacked flavour and seasoning. The gnocchetti with langoustines was poor; very small and very salty and cost £34. The Tiramasu didn't resemble or taste like one at all. We had a bottle of champagne and a bottle of wine. An extra bottle of wine was added to our bill. We told them but it niggled with us and didn't feel like a genuine accident. We will not be returning. It needs a really good manager or the owner to get a grasp of both the deli and the restaurant.

We came for a pre-theatre dinner. Friendly service. Nice environment in a quiet enclave off the main Covent Garden piazza. Food was tasty and the ingredients are obviously of high quality. About 60 pounds per head with a glass of wine each.

Dropped in for, what we thought would be, a quick lunch. Focaccia were very tasty but we had to wait 20-25 mins for them. Service very slow and uninterested. Waiter walked past with eyes down to avoid any eye contact. Even had to wait nearly 5 mins when we asked for a menu. Reasonable food and prices spoilt by very slow service. By the way, don’t be fooled by the “soup” sign on the window - they don’t have it and the waiter just looked confused when we asked

Take some uncomfortable unappealing furniture, cute boy waiters with attitude an 21st century hairdos, a very limited menu all served on paper cups and plastic plates. This cafe/deli thinks it’s clever enough to make this work. It isn’t. The teas were ruined by not being served in China. The quiche pastry was dry enough to choke on. The filling utterly dull. Sorry guys but I’ll pass.

The place looks lovely and feels premo. Lovely courtyard spot in the heart of Covent Garden. The staff were lovely too. The price was high but I don't mind paying if what you get is worth it. But the cream tea took so long to arrive we wondered what had gone wrong. When it did turn up, it was just mediocre. Maybe my one star score is a bit harsh, but I'm fed up with being overcharged for pretentious, sub-standard food. The scones were tiny and dry, the amount of clotted cream we were given was a joke and the jam was not sweet. The sandwiches were ok as were some of the cakes. But the macaron (which I saved till last as a safe bet) was actually pretty grim.

Very poor service. Indifferent. Would not go there again. Asked for a coffee waited for 15 minutes - came to the till - no customers in a queue, coffee not prepared. Waited for another 5 minutes (was about to leave). Still got charged - for service. What service?

extremely expensive and very very poorly executed, we had literally been looking forward to visiting Petersham in Covent Gardens for some years, but Covid and then other obligations kept this from being realized, but finally the day, or evening came and we arrived at 1930 on a thursday to partake in what we hoped would be an memorable evening. Well it was memorable, but not in a good sense, 417 Pounds after 1.5 hours... well it did include 13% tip, which they had " discretly " added to our bill, we went for the Premiun wine pairing, which ofcourse was very expensive, but there was something odd about the guy serving the wine, almost furtive, he just told us the name of the wine wwe were getting, and then poured, the wine was fine, but I wanted to know where it was from, much more about it`s specific charecteristics, so when we got to the red wine, I asked him if he was a Sommelier, and he said yes, ok, where did you get your Diploma, hmmm, ok, I am not a Sommelier he admitted, turns out their Sommelier had left Petersham to work at a peruvian restaurant in Mayfair, but lying to a customer ? seriously I have never had that happen to me before, as maincourse we had the ribs, absolutely terrible, very gristled and impossible to chew

Amazing from start to finish!! We were greeted by a lovely lady Isabella who looked after us so well. She gave us great recommendations on the food. We had sea bass carpaccio which was absolutely delicious & the pea linguine was very tasty. We then had the beef which was melt in the mouth & the lamb was amazing!! My husband can’t stop talking about it. To finish we had the most superbe tiramisu. Isabella is an absolute credit to Petersham nurseries & I would give this place 10/10

This place is shocking don’t go! It’s so overpriced I ordered an aubergine salad the ‘la melanzana it was half an aubergine and got charged £26!!!! My mum ordered risotto and was a small plate of green beans no rice and not enough to feed...

We went for afternoon tea. The sandwiches were bland. Just one little serving of Cream and jam for three. The staff ignorant with attitude. It was not our fault that your break started late- don’t slam the water jug onto our table. No one came...

A lovely ambience and very welcoming. The pre-theatre menu is very reasonably priced with nice choice of traditional Italian dishes served in a well presented manner I had the the hake dish which was wonderful. The decor of the restaurant is lively giving it a...

We had a really memorable meal on a Saturday night. Each course was fantastic, the wine was amazing and the restaurant setting is relaxed and beautiful. Slight let down was the food serving which was borderline surly but service is a real issue at a...

Had arranged to meet friends here for a coffee and croissant, the guy at the counter was stupendously indifferent slamming down the plate with the croissant and pointing at the coffee when it was done . No smile or words . I held the door...

The food was simple but lovely - unfortunately the positives end there. The service was terrible, and it was noticeably apparent other diners also felt the same was true. The order was taken, and when the food arrived, there was one persons food order missing....

Stopped in during the weekend for a romantic dinner. Enjoyed a food and wine pairing, explained by the very knowledgeable female sommelier. Pairing was excellent, and the ambience was lovely. Confused by the negative reviews.

I like the idea of a nursery combined with food and coffee. One waiter was not so friendly, the other (I guess the boss) friendly. The coffee was good, the tiramisu authentic and delicious. We ordered one tomato-mozzarella salad and it was really not good....

I live locally and been going to Petersham Nurseries for 30 years- well before they had the restaurant and they used to sell aquatic plants for my fish tank. Despite the traffic and extra cars I supported it as it grew since it is such...

Food was excellent in a beautiful setting. I would have rated this higher if there was better toilet facilities. The toilets are a real problem , very unclean and no toilet paper. That’s not the expectation when you visit a nice restaurant. The state of...

Terrible service. 30 min to serve. Ordered coffee and tiramisu and they never came with coffee, just tiramisu. Said the coffee was going to take a while to make, while serving someone Else who came after with coffee…

We booked here for a pre-theatre dinner. It was wonderful. The service was impeccable and the food divine. We opted for the pre-theatre menu (which you may need to ask for). 3 courses for £38. The ambience and decor was equally perfect - relaxed yet...

Called in for an early morning coffee whilst waiting for the shops to open. Unsmiling, unfriendly staff who ignored us at first, whilst one just walked past without a greeting. Finally got served with paper (!) cups despite sitting inside. Totally soulless atmosphere sadly. Won’t...

Just stopped in for a nice cuppa tea & a cake, gluten free biscuit actually! All good, friendly service, a bit of a pity that they were using paper cups though!

As a long time supporter of Petersham restaurants we were very underwhelmed when popping into the Deli for a coffee and pain au chocolat. The service was shocking miserable and uncommunicative. An extremely poor representation of what we have come to expect from Petersham nurseries....

Went for dinner. Two starter,two mains ( one pasta) one cheese, two glasses of wine ,two bottled beers. £187 !!! If it had been £135 it would have been great. The food is Good but £28 for a bowl of pasta !!! The service was...

Expensive and average food - our toastie, more accurately described as half a toastie, was £9.50! Focaccia with lump of cold mozzarella inside was also unappealing. Total bill for toastie, focaccia, coffee and cold soft drink was £26. Cramped and uncomfortable seating inside. Service was...

i realise that rents in Covent Garden are probably immense, but i do feel that the descriptions of what is on the menu were 'economical' at best. When you see 'toastie' on a menu you have an image of what that looks like. So, despite...

Great food, but sadly the whole experience was ruined by the most appallingly slow service. Waited 25 minutes for 2 pieces of cake and a coffee, which never materialised Will not be returning

We knew it would be quirky. Probably London types think it bohemian. The food was good but ridiculously expensive. The hoggin floor not where you want to put your handbag or your nice shoes. Uncomfortable seating in a chilly greenhouse. The shop stocks very pricey...

Well I don’t even know what to say, the service here is REALLY bad pretty much nonexistent, plus the waiter when I asked for the bill told me to go get it from the front and then they charge 13.5% discretionary service fee?? The food...

Honestly, we hated it ! Food arrived late, my prociutto toasti was deep fried and there was sooo little ham. My daughters wrap was filled with a sort of chicken purée. Prices - even for London are overpriced and service very slow and arrogant. We...

What a great and my first visit. A great plate of healthy food in London and reasonably priced. Service was a little slow but very friendly staff.

I love afternoon tea and have experienced many in London and beyond. I love Petersham and so had high hopes but was underwhelmed. The Prosecco was delicious but the food itself was average. There wasn’t a lot of it and aside from the scones, it...

Early dinner and drinks with a work colleague in what looked like a beautiful place with descent food. When I arrived the place was empty and was sat at likely the worse table in the entire restaurant; I got moved rather reluctantly by the hostess....

Terrible service (albeit by a pleasant server), tiny portion of good served on a side plate, had to get up and pour our own wine twice, was given the pepper grinder on the 3rd time of asking (empty), 4th time lucky ‘but I have to...

Visited the cafe to buy a drink and something to eat, the lady with the black hair was incredibly rude, looked bored and clearly didn’t want to be there. The sandwiches looked dry and sooo expensive. The place was dirty. I took my £4 (!!!)...

Ordered broccoli salad £5 came on very small plate, asked for small piece of bread to come with it was told by staff that there is no bread and he will not go to bakery to fulfil my order. Terrible customer service.

We popped in for a quick lunch. We both chose the cheese and mustard toastie and orange juice. It was really terrible. The toastie was very very poor. The bread was barely coloured with the toasting and was heavy and stodgy. It came on a...

We went here in the pouring rain today and, I have to say, it still looked beautiful. I went in the homeware greenhouse (which also has a fine dining restaurant), the cafe (very friendly and delicious looking cakes!) and the houseplant greenhouse - all the...

Enjoy coming here for lunch occasionally, would come more often but they often don’t have food ready before 1pm. Have regularly seen staff turning away custom because sandwiches aren’t ready at 12/12:30.

We ate here for my birthday and it was excellent. Good food and excellent service. We sat outside in October under the heater and it was really enjoyable .Recommended.

Enjoyed the tasting menu, with a bottle of red chosen by the sommelier. Each dish was tasty, delicate, and refined. Not quite to Michelin Star standards, which is fair enough, since the restaurant doesn’t hold one. Good location, in the heart of Covent Garden, but...

rubbish experience. nice for a quick look but people working are divas and the food is basic and overpriced. Wouldn't recommend.

Visited today with a friend, we have been before and went back as they use my favourite tea. I don’t know whether they were understaffed or what but the counter looked like it had been ransacked - empty wooden boards where cakes once laid, crumbs...

We were looking for a place for lunch and came across this lovely courtyard and restaurant. From start to finish the staff were great, professional and friendly. We went for the set menu and although the portion sizes were small neither of us came away...

Girls lunch at The Petersham is a real treat. The service is flawless - such great staff. Food is delicious and champange and wine excellent. Have been several times and will continue to visit as other places in the area come and go.

We were treated quite badly there. The waiter was super passive aggressive. Didn’t seem to like us asking for a menu when we asked for one. Other questions were me with similar attitude. It’s crazy that they hired someone like that to represent their brand.

What a lovely restaurant. The entrance is through a courtyard where outside tables are attractively set out, with plants, parasols and fairy lights. A positive brigade of staff welcomed us into the restaurant where the dining room is all crazed mirrors, subtle lighting, flowers and...

Wonderful restaurant. The restaurant is relaxed but beautiful. No need to dress up but the staff make you feel special, just love the service and the food is good. This was our third visit and Thomas is a great manager, he even remembered my daughters...

Excellent decor and location. We in cited friends over who live next to their nursery in Richmond. Overall nice location but food was overpriced and disappointingly we realized we were over charged when we looked into the bill when we returned home 🧐

I met with a friend for lunch who i hadn't seen since before the pandemic, so a special occasion. We both ordered scallops for starters and a risotto with prawns for second course. When the first course arrived i just couldn't believe how small it...

We met up with our daughter and decided to go to the nursery just to visit the shop(we had bought luch from Marks and Spencer(cheaper!).lovely place,we bought 1 plant!Its a lovely walk along the river on a lovely sunny day!

Very disappointed with our business lunch yesterday! We frequent the original restaurant in Richmond. It’s very different, not the same vibe. The lady who greeted us was lovely, the waiter then was quite overpowering. There were so many alterations. Couldn’t order certain food. No potatoes,...

It is a different experience and worth trying. Good service and high end prices. Although the food was good. portions were very small. I found that the wines by the glass were expensive. 2 small glasses each,, 2 mains, 1 dessert and a cheese total...

We went last week - a couple visiting from the US. The atmosphere, food and service were superb. Tucked away in Covent Garden, London, this restaurant is a destination in its own right. Amazing Italian food. Polite and helpful staff. And a really lovely deli...

We went for afternoon tea just a few days ago, March, 2020. Quite disappointing, especially after having the experience at Fortnum and Mason a few days prior. None of the food items were up to expectation. The decor is beautiful, but for the price, we...

This was our second trip with family but now with a 3 yr old and baby. The team insisted the high chair be put in a very awkward space. Very average staff who were not particularly attentive and missed things. Food was nice but incredibly...

Some lovely things for gifts , but the shop in their Richmond branch is much much better . Saying that - would always pop in when nearby .

popped in when passing. Lovely place. Spacious but with a good atmosphere. Staff very friendly and helpful. Only had tea and coffee. will come back again to eat as it looked so good

For somewhere as renowned as Petersham and with Michelin star pricing, this is a MASSIVE disappointment. If you are going to put filleted fish on the menu, make sure it is pin boned properly. I was too embarrassed to send the dish back a second...

It was not a really good “restaurant” because when i arrived with my family they didn’t help us to seat... ( we were 5 and not enough places) so they said us that we had to find place alone .... and the waitress was not...

This restaurant is very nice to look at, and upon entering we thought it was really lovely, had a good vibe. The service was generally really good with friendly staff. Food really let it down for me. Despite the very pricey menu (my main was...

The setting and food are great, but the service was terrible. Front of house barely looked up when taking our name and waiter was so rude. Made us really uncomfortable. Bill was £140 for two for their pre-theatre with drinks so massively overpriced and just...

The setting and decor is good. Which is why I give it 2 rather than 1. Service was ok, albeit slow. The menu was interesting, especially if you are vegetarian. But the food itself was average and certainly over-priced. There are many better places!

My family and I went there and both the service and the food were awful. They don’t even warm up your food except if you go back to ask personally. I wouldn’t recommend this deli to my worse enemy.

Not very busy at the time we arrived.. very pretty courtyard setting.. staff were very polite and attentive..but value for money is terrible £28 for a chicken breast... and then you have to order sides at £7.50 a time...3 glasses off house red was £34.50...

I came here with some friends on a Saturday for the pre-theatre menu. First the positives: this is in a lovely location, and the courtyard and restaurant are beautiful with a great atmosphere. Unfortunately that's where it stops. When I arrived my friends had already...

My friend and I decided to try this place out for a drink. The seating area itself seems a bit disjointed and the door entering from the side of the building let in a lot of cold which wasn’t very pleasant when you trying to...

Expensive pre theatre menu. Good wine but food bistro poor at best . Would not go back . Maybe al a carte and expensive may be better

Had an amazing winter lunch. Great place with seasonal menu and very cozy surroundings! Sandro da best<3

We visited for cocktails early evening. Beautiful Covent Garden location. It was understandably busy so we waited at the bar for somewhere to sit. The bar staff didn’t acknowledge us and took ages to take our order and didn’t have lots of the ingredients to...

I visited on a Christmas trip to London. I’d heard about Petersham Nurseries and seen beautiful pictures so was excited and made an effort to find it while in Covent Garden. I wish I hadn’t have bothered. The staff were unfriendly and unwelcoming. They were...

I came to this restaurant with my family (6 people) for a special occasion, although we only had a limited time to enjoy our 3-course meal, and to start off with, the service was a little slow. We had to ask for a set menu,...

Oh, one of my favorite shops in London, definitely the best in Covent Garden. It’s a flower workshop with such nice things... Gardening articles. Lots of home depot, especially small pieces of decoration which gives an elegant and surprising touch, always. Christmas things, candles, glassware...Also...

I was it to this beautiful restaurant today and I was blown away by the deco and the smell of Christmas everywhere. Our waitress was very nice, as were all the staff. I was not blown away by the menu items but I found some...

Petersham floral ct is a lovely setting , We were a party of 4 adults and 2 children The menu is offers As a kind of tapas event , whereby you choose various small plate dishes primarily to Share. The food was of good standard...

This is a fantastically located restaurant in the heart of Covent Garden. Great food and wine list and the best staff (especially Giuseppe!)

We got barely ok food for Michelin starred prices. The quality of the food was definitely not proportionate to the high prices. The place was also extremely noisy. Not recommended.

We had a ham focaccia and a pice of walnut carrot cake. The focaccia was quite dry and sparsely filled. It’s price of £4.50 was even for Covent Garden Standards too high. The cake was good, but nothing more. And: what’s with the wooden single-use...

We have previously come to this wonderful shop for pre shopping coffee after a train journey. However this time we were directed across the courtyard to their coffee shop. Self service, pokey and cardboard takeaway cups. You won’t see us again!

We decided to have a drink at the bar on 7th September around 5 PM. There where two staff behind the bar one making coffees and the other drinks. We sat for 10 minutes. No one said anything to us, no eye contact and no...

Given that Petersham Nurseries has such a wonderful reputation, we were really looking forward to sampling the delicatessen. It was a disappointment. Only one person appeared to be working when we were there, who barely understood what we said, and was completely disinterested in being...

We ate there on a warm Saturday, wanted to eat outside but weren't able to as there was no space. The restaurant was pretty empty inside which I thought was surprising given it was a weekend and the area. We ordered 4 dishes for 2...

Visited here after trip to the Apple store for some genius bar support. Very hot day so sat out in courtyard. Sat down, and waited... No water offered, had to ask. Service slow and staff were half-heartedly attentive. Food good, small sharing plates but really...

we went into the cafe area and I ordered some food. there was no offer of warming it. all the tables were dirty and no-one was cleaning or picking up used dishes so we ended up having to sit somewhere dirty. by the time we...

We had been to this restaurant before and had a very good experience, so imagine my disappointment when not only was our experience poor but the manager failed to reply to TWO emails raising concerns..... I asked for a hot drink and, seeing it was...

The atmosphere of this deli was lovely, chilled and the staff were friendly. It was so wonderfully simple but every option was perfected. Having wooden cutlery was a bit frustrating but I thought it was a great way of making it easy to go in...

I can’t quite believe this is run and managed by the same company. I wish I had read the reviews below before visiting as I assumed it would be fantastic. Very untidy. No one clearing up regularly And what is with the disposable cups??? That’s...

Amazing quiche and salad selection at a reasonable price, especially for Covent Garden... but what’s with the wooden cutlery?? So difficult to cut the quiche and I noticed others struggling!! Wooden cutlery = takeout?

The main restaurant directed us to the deli for afternoon tea. Looked great from the outside but once entered the service and standard was poor. The person serving seemed preoccupied and when I asked him if my £.2.50 cup of tea could be served in...

Visited here for a late lunch before heading on to a music event. Where to start? The appalling service? Slow, disinterested at first, but then somewhat improved with a helpful waiter who disappeared halfway through our meal as he was on a break. Enter stage...

We wanted to get an afternoon tea from the main restaurant but we were sent to the deli. The place is quite small with only a few tables. No real service (the table still had the plates from the previous customer by the time we...

A birthday treat, delicious peach starter with cheese, really delicious. Main course was a shared dish of cod and salad. A hefty price of £65 for this dish but it was perfectly cooked and tasty. Dessert was a winner as I hope the photos prove....

We were sat in the courtyard on a hot summer's day, and I enjoyed steak tartare to start with, followed by a fish dish. Both were tasty. I then enjoyed a cherry and almond cake but have to say my wife's panna cotta gazumped it....