Aubaine Deli in City of London, Westminster

Llegamos y nos unimos a la cola para una mesa, luego nos mostró una mesa el que resultó ser el gerente, nos sentamos un rato y elegimos lo que queríamos. Entonces lo que asumo es que nuestro camarero llegó y nos preguntó repetidamente si habíamos saltado la valla, nuestra explicación cayó en oídos sordos, preguntó repetidamente si nos habíamos colado o saltado la valla. Ni idea de por qué era tan agresivo, somos una pareja de finales de los cincuenta, pero nos trató como si estuviéramos robando algo. Finalmente nos fuimos en lugar de quedarnos y ser abusados, pasando por el gerente muy confundido que pregunté por qué estábamos siendo abusados por un miembro de su personal por simplemente sentarnos donde nos había colocado, sin más respuesta que nos gustaría tener otra mesa cuando quede libre. Nunca volveremos.

We arrived and joined the queue for a table, we were then shown a table by what turned out to be the manager, sat for a while and picked what we wanted. Then what I assume was our waiter arrived and asked us repeatedly if we had jumped over the fence, our explanation fell on deaf ears, he repeatedly asked if we had sneaked in or jumped the fence. No idea why he was so aggressive, we are a late fifties couple, but he treated us like we were stealing something. Eventually we walked out rather than stay and be abused, past the very confused manager who I asked why we were being abused by a member of his staff for merely sitting where he had placed us, no answer other than would we like to have another table when it becomes free. We will never return.

Kind & top service, we’ll definitely come back.

Food was terrible and undercooked

Al fresco breakfast at Aubaine Deli. I had the vegetarian brunch which was reasonably priced & contained a cooked breakfast, croissant, yoghurt with muesli, a pot of tea & peach vellini. My company was not as impressed with his breakfast & thought it was tasteless, but enjoyed my croissant

Cozy place, but the food is terrible! We ordered pizza, but it was a limp wrap with lots of cheese and oil, uneaten.

I was today in the place. I have ordered pizza that was disgusting with the price 14 pounds. I didn’t recommend the place.

I arrived with my daughter was sent to a table which was at a massive angle, (thought the drinks might roll down the table! ) waiter seemed rude to us, awkward in his approach muttered something inaudible as he pointed to the lop sided table. I noticed that some people were receiving better service, we bought 2 champagne Bellinis which looked and tasted awful. Looked like they had chucked some syrup in which was still sliding down the side. It didn’t taste good at all and was warm. In a very small champagne glass and for 2 cost £40.50. We were ignored for a considerable amount of time, despite asking for the menu with a view to order something that tasted better, no one returned so we decided to leave. Waited another 15-20 minutes for the bill. Service charge added to bill wow!! What service? Awful atmosphere and drinks, I’m guessing I should have read reviews before I bothered.

Poor service from a person named specifically Luca. Will not be coming back as staff did not acknowledge after queuing.

I’ve never written a negative review but this was an all round awful experience. Seating seemed chaotic but we were given a table and menus and looked forward to a drink and some food. My daughter left to go to the toilets. 20 minutes later she returned. This establishment has no toilets despite a large seating area. My daughter had to visit a toilet elsewhere and was charged £1. Meanwhile we ordered. Small menu. Not cheap. My younger daughter ordered a croissant. The waiter appeared with a plate of pasta and seemed totally confused when we explained the item was not what we’d ordered. He stood looking confused and didn’t seem to take in that we hadn’t ordered pasta. Eventually he left and returned, this time with a toastie. My daughter gave up and just ate it. I asked the waitress why there were no toilets and why my daughter had been charged despite spending £60 on food. She could not advise. She offered to speak to manager. The manager didn’t appear. Later I called over the manager who really didn’t grasp the issue but suggested there was some token system. Why was this not explained when my daughter enquired re the toilets? A service charge was applied. I paid and left as I didn’t want to further embarrass the waitress. Shocking all round. Ps The ‘pizza’ I ordered was disgusting. Cheese spread on some sort of wrap. Nothing could’ve been further from a pizza.

Don’t bother. Lackadaisical and inattentive staff. And that’s definitely not the worst part. They don’t have customer loos - perhaps understandable as it’s a listed building - but they don’t even give you a voucher for the pay-as-you-go nearby loos. Come on! If I’m paying just under £30 for two alcoholic drinks and a sparkling water I expect to be able to pee for free. 😅

We were sat down very quickly in a nice position outdoors but then were asked if we were ready every few seconds. The meals were very limited in what they offered and were not cheap. The wine was at unbelievable prices, £12 plus service for the cheapest glass if I remember correctly. My alternative of a double espresso at £4.50 plus service was the final straw so we eat elsewhere, a few yards away and at almost half the price.

Arrived for and pastries this morning. Service was slow but it was busy so understandable, we ordered 3 pastries they took a very long time so we cancelled them. We were not offered an apology and upon complaining the staff member took it very personal and became aggressive and dismissive. Very disappointing as the coffees were perfect.

Arrived for and pastries this morning. Service was slow but it was busy so understandable, we ordered 3 pastries they took a very long time so we cancelled them. We were not offered an apology and upon complaining the staff member took it very personal and became aggressive and dismissive. Very disappointing as the coffees were perfect.

It is what it is. Stopped here for drinks and it's hideously overpriced. Having said that it's in Covent Garden Square and I knew it would be. Service was pleasant enough - but wouldn't come back.

3 flat drinks and olives 37£. Staff not pleasant at all. Costumer service and quality is way far of being average.

Prix excessifs et qualité très moyenne… On a été très déçus ! Notre serveuse était adorable et l’endroit sympa mais vraiment ça n’en vaut pas la peine… allez plutôt chez Buns & buns !!

Don’t go here, there are so many better places to spend your money in Covent Garden! I would make a point of not returning here unfortunately. I do wish I had taken a photo of my meal; I paid £13 for one croissant with some smoked salmon. Yes I’m a fool but I really was expecting it to be something special for that price; alas no it really was a small cold croissant with a bit of smoked salmon in it. To add insult to injury I was charged £6.50 for a small americano - this includes service charge apparently! Service was utterly average. And no customer toilets!

We had a very bad experience in this restaurant. There was no food available because there were troubles in the kitchen. We orderd without seeing the menu Some drinks. When we want to pay, we saw that 1 glass sauvignon was 16!!!!!! Pounds. They also let you pay almost 4 pounds for service. When we asked about the price, the manager was not Nice. Stupid restaurant en service. Please Go somewhere else.

I never ever leave reviews but I am so shocked at how rudely I have just been treated here by a young short lady with dark hair ... did not get her name. Unbelievable. I walked up to the door was rudely stopped and I said sorry I just wanted to look at the menu for the bakery she rudely says ... "No - what do you want?" I was so taken aback I just stepped away. Terrible terrible service.

Thank you Dimitri for the fantastic Hospitality.

Totally unacceptable - waited 50 mins for salads to arrive and when they did they were shockingly bad. A few salad leaves and some bits of pale chicken. The waiter was very understanding and didn’t charge us (we weren’t going to pay). It’s a great location but you need to get your act together. You can’t be charging these prices for what you’re producing and taking ages to produce it!

Friendly helpful and attentive staff.

Good vibes, really nice service, and effective heaters - the blankets helped too! The sharing board was nice and enough for 2-3 people to share. The cocktail menu wasn’t too big on variety but some of the drinks were nice enough for me to get a few of the same.

What a lovely way to start the new year! My wife and I popped into what we thought was a Deli but ended up being a lovely little restaurant on the corner of Covent Garden. We were welcomed by Marcus the manager who tempted us to have a seat and enjoy the chef’s “famous” Avocado Toast. We did, we ate and we loved it! The Iranian chef came and spoke to us and made us feel like VIP’s. Thank you Marcus and thank you Chef. We’ll be back soon.

Went with a group of friends in the middle of a very busy freezing cold Saturday after looking around Covent Garden Christmas Markets. We'd tried a number of places for lunch and had almost given up before we found the Aubaine Deli. The lovely Manager Marcus (pictured) quickly created a table under a heater for all six of us. We were warmed up with delicious mulled wine, we were all given blankets too. The service was excellent, the food was fab and we were all very happy indeed. Thank you Marcus!

Best pizza we have had. No queuing. We liked the little touch of the blankets provided as the little ones were a bit cold.

We popped in for a light lunch and really wish we hadn’t. The service was so slow, it took them nearly 45 minuets to rustle up a pizza and a sharing board. With a hungry 4 year old and an 9 month old baby loosing his attention span , this was not a good combination. The waiting staff were nice enough but very inexperienced. I think the chef must have been on lunch break when we called as very few people appeared to have food in front on them. The table was on a silly slope, the food was mediocre, the price certainly didn’t match the quality. I’m all for helping staff out with tips, but when a service charge of 12.5 % was added after such a dreadful experience I was left feeling mugged off. I would recommend giving this establishment a swerve until they get their act together.

Came here twice. Coffee tasted really terrible and burnt, the inside of the restaurant is quite a mess and they are extremely understaffed. We told the place well in advance that we’d be a big party of about 12 people and nothing was ready nor did the stafg help. We had to move the tables ourselves as other people were taking our spot and we basically had to do the waitressing. I generally like aubaine but it seems that this branch sorely needs some help.

Absolutel chaos. Plenty of seating available but queues exceeding 10 people. Staff clueless as to what was going on. Avoid.

Stopped in for a light lunch Restaurant in nice postion .Felt like you were in Covent garden but not to close to hustle and bustle. Had ham and cheese croissant (ok) and Salmon and cheese ( gorgeous) . Slightly under staffed . Perfect for light lunch

The manager is so rude and fool and he says with a full mouth “yes I have an attitude”. He is playing with people and changing seats like Chess! Very disorganized place, will never go there again.

Ignore the negative vibes this place is great

Great coffee, great staff and service, delicious food and patisserie!

Don’t bother, much nicer and cheaper places to eat nearby. Truffle rigatoni was cold and like macaroni cheese - vile and overpriced

Pretty standard, drinks were a little on the pricey side but to be expected at Covent Garden. Real kicker was the service, was overall pretty poor for us as we were forgotten about several times. The waitress didn't know what beer or soft drinks they had, or what a shandy was. This would have been fine if she were a little more friendly!

Worst restaurant service I. The world. Super slow, waitress that works there is like a turtle. She doesn’t even look at you. And there is not much vegan option or quality food.

Lovely spot in the sunshine, great wines and the pizzeta was delicious

Just went there for a couple of beers. Attentive staff

Great, table in the sun. Happy staff, great aperol spritz and the tastiest pain au pistache which I've thought of every day since ❤️

Service was ok, but the drinks were very overpriced and it wasn’t worth the money.

Great food, a pleasure to have a good lunch in London after lock down 😊

4 of us visited this place for drinks only. We ordered 4 pints of beer after asking the waiter which beers he had (he walked off mid conversation!). We got our drinks, 1 of which had hairs on the top and which the waiter appeared loathe to the change (but did). We paid for our drinks and left when we noticed a board outside saying £15 for 4 beers so we decided to query this with the waiter who told us that the board had been put up after we arrived, that it was for small beers and that he was not trying to rob us!!! Shocking attitude all round by a waiter (foreign accent). I definitely would not recommend this place 😡

Tomato, buffalo mozzarella salad - maybe 3 cherry tomatoes sliced up with a ball of mozzarella and some pesto for more than £10... 2 very small bread portions with (mouldy) butter which was replaced with margarine for £4.. definitely overpriced!!! The waitress and outdoor seating was nice though!

We just found this place randomly looking for a normal outdoor bar that was fun. It was not just fun, the staff were super friendly and went out of their way to celebrate my birthday and make it special. In these challenging times it was sooo needed. Absolutely amazing!! Thank you Dimitris and the team.

We needed somewhere we could get something hot for breakfast so selected here. Nice interior, asked for scrambled egg was told not available. Ordered two pain au chocolat, came out over done and very hard. Coffee is very good. Ordered also avocado on toast, bread...

Nice decor. Good coffee. Good pasties. OK service. Generally just average. Wish we had known Laduree was around the corner.

The Tartines were advertised as sourdough but came out with cheap sliced wheat. Not toasted at all. Pizza was raw on the bottom and very scarce on toppings.

After several places let us down my daughter and I were left with no other choice for a pre theatre matinee lunch. Wish I had taken the time to read these reviews. Chicken Caesar Salad was horrendous. No parmesan. No anchovies. Dripping with out of...

Terrible service, do not go to this restaurant! Extremely rude and slow service. There are plenty of nearby restaurants way better than this one!

Service was awful. Ordered tea and carrot cake. Carrot cake arrive 30 mins after tea. My wife ordered poached eggs on toast....eggs were boiled! Not even an apology from staff or manager. Very poor

Expensive The thing is, I ordered "Serrano Ham" which is two pieces of that ham (not bad but not very tasty either) over 2 pieces of bread, some chips (yes) and a few (very) vegatables on a vinegar sauce. Something of, say, £5/6. No, it costed me £14.50.

Went here for lunch on a visit to the LTM close by. For a basic Crab Tortelloni dish you pay 16 quid then for an even more basic pizza you pay 8 quid! The prices are ridiculous considering this was supposed to be lunch and wasn’t even that great in taste. Very very disappointed!

Cute place but the food was terrible given the location in the heart of Covent Garden! Certainly will not be going back there. My daughter's pizza was essentially a tortilla loaded with a THICK layer of cheese. Inedible unless you want an early heart attack. When we ordered pain au chocolate as an alternative that was dry too. Not a good sign for a French deli! My scrambled eggs were just about ok, but couldn't eat the toast it came with for fear of breaking a tooth. I'm all for artisanal bread etc but not at the expense of poor delivery. Seriously, the only items that were happily consumed here were the hot chocolate and the Diet Coke! Food a real let down.

The menu was saying that with the "aubaine basket" I would have breads, croissants, jams, tea OR coffee AND orange juice. What I got was 5 slices of baguette, ONE jam, one coffee and NO orange juice. For 11 pounds. One coffee, 5 slices of bread and one low quality jam. The basket menu costed me more than the separated goods. This place sukcs and the people inside are unpolite.

We came to Aubaine Covent Garden after a super lunch at Honest.What a completely awful experience. Curt service, all four coffees (latte, Americano, flat white, mocha) luke warm, despite asking for some hot milk with the Americano none was brought and had to be asked...

I give Aubaine 3 stars because my dish was very basic and it was not even fresh for example the pesto used in this sandwich was clearly from supermarket, I would expect they at least make the pesto themselves when they charge £13.5 for a dish that hardly costs £6. As you can see the presentation is not very appetising.... I haven’t tried anything that I couldn’t make the better version of it at home

nice food with nice place🙂 怕響室內開左heat太焗, 坐外面有啲生風爽好多

After a long rainy day walking around London we spent hours trying to find a place which could assist with the food for the baby! The manager in Aubaine was super kind and he was very glad to help us, saving our day! Talking about...

Cute vibe for this small little place, I love the flowers hanging from the ceiling and the Instagram worthy way that the food is set out on kitsch tray like plates. The service was good despite, all the comments from others. Our food came shortly...

Atrocious. Ordered a prawn cocktail which arrived 45 mins later with no explanation. Avocado was on the turn, and no apology when I outlined the above. Appalling customer care unfortunately.

Coffee was really bad and overpriced, they brought us a bill without even us asking for it, we felt that they wanted to kick us out (and there were available tables around us). Will not go back. Nice location and quite cute inside but there are much better places around.

This place is a joke. I ordered tea and was given dirty cups and spoon. When I complaint to the waitress she basically wipe it off and brought the very same, used! And dirty spoons. Disgusting.

Came in for a quick bite and really should have read the reviews here 😝 The byline is we appreciate the frecher things in life...ok...so frencher must mean awful service from unhappy confused staff, over priced, terrible portion sizes, limp salad with no dressing and...

Last time we came here the service was lovely and pastry was beautiful. Sadly I cannot say that this is the case now, we paid for terrible pastries (awful macaroni and millefeuille) and terrible service. The waitress seemed very unimpressed with giving us a glass of terrible lukewarm water after the dry pastry. Last time we go sadly.

Service was quick but it is very overpriced and the ‘pizza’ was very poor. Definite tourist trap, but I guess that’s the appeal - nice spot in a popular area. Could do so much better though.

Had Breakfast here. Very nice food. Avocado and poached eggs. Young girl serving looked very unhappy. Service slow. All of the diners were commenting and eye rolling. She needs some training on how to smile. The other two chaps were similar. Potential customers were walking...

Waited for over half an hour for two simple sandwiches, when we asked about our order we were told it would take at least 15 more minutes.. Obviously we canceled the order and left, only after having to pay almost 14 pounds for two glasses of wine... Service charge was already included, but for what service though?

We were finally shown to a seat by a very miserable & unfriendly lady. She returned to take our order showing the same lack of interest . When one of us wanted to use the restroom & went inside to look for it they were...

Terrible service, overpriced. Horrible food. There was no finesse for the price charged! How can any restaurant served substandard food?!! Am shocked and appalled! Disgusting and never ever again! McDonalds would be a better choice.

Nice outdoor area, good service

Went there after visiting the Covent Garden Market. After being ignored by several staff members, one showed us mercy and provided us with a table. After taking our order (only had drinks), we were served quickly. However after that, they never cared to check with...

Stopped here with my fiance and 4yr old child. The food is expensive but no more than all the other local options. The food was good and we were all very happy with it. Service was good and no complaints there.

Short on time and needed to feed my little one. Staff were pleasant enough but a little more attention on which customers need service and less standing in a group chatting by the door would be sensible. Croque Monsieur was not bad, a little dry...

Great location and Lovely food. Highly recommended

I don't know if anyone here has heard of customer service. I work in the area and have given this place too many chances. One moment you're allowed to sit inside, the next someone blocked my entrance to the door way asking me, hand on hip, "Can I help you?" I've asked for a can of coke, then been told to go inside and get it myself.. AM I ALLOWED INSIDE OR NOT! On another occasion I asked someone in their for a bottle opener (I got a drink from somewhere else) a lady told me "go inside and ask for one" her tone was so rude I was just going to walk to another restaurant to ask someone else. She then walked past me again, said nothing, took it out of my hands took the lid off and shoved in back into my hands. I would be appalled by anyone on my team behaving this way - but from the rest of the reviews I've read, this isn't news. I've stopped going because why choose to be spoken to like this.

Great spot in Covent Garden BUT £22 for a glass of Cloudy Bay 😵 you can buy a bottle for £25 !!!!!!

£3.75 for a can of pop for it to be brought out in a glass with lipstick on the rim! No option to have tap water so you have to pay £5!!! and no, that’s not a typo, £5 for a 75cl bottle of water...

Good food Great place service and drinks xxx

We ordered: fresh lemonade - it tasted like tepid water with half a dozen lemon slices in it Lemon tea - absolutely insipid! Elderflower presse - only good one because it came in a tin and they couldn’t mess that up! Wish I’d read the...

Although the service was dreadful and there were hidden charges on the bill I still couldn't help but have a little sympathy for the clearly miserable staff; they obviously didn't want to be there almost as much as me by the end of this awful...

Lovely service, very friendly and food was superb

You expect to pay over the odds to eat on Covent Garden but add to the rip off a plethora of surly disinterested staff & an inflexible approach to customer care then this is your place! One meal out of 4 failed to come, drinks...

Je ne me rappelle plus de cette endroit

Great location - that’s it. After having experienced some amazing food during our stay in London the menu of Aubaine looked promising. It’s basically a tourist trap. Mediocre food, incredibly priced for the quality and portion that you get. Felt totally ripped off. A service...

This vaguely French-style restaurant is on the south side of the main market complex with tables under a large canopy. There's hostess seating, which takes the hassle out of snagging a table. We ordered a small salad and the Croque Monsieur along with some drinks....

Disappointing..staff could be nicer and I let you judge the food with pictures...

Stopped for lunch with friends in a pretty spot in Covent Garden. The food was pleasant but we found the service poor and the staff unfriendly. The waitress told us she was ‘too busy’ to help us split a bill and then never ended up...

If I could give 0 stars, I would. Food here is trash. Complete tourist trap.

Mostly the service, really terrible the waitress was rude, most of the options in the menu wasn’t available and the menu there is not even many options, also the food is not nice comparing to the price they charge

Terrible service, tiny uninspired portions and astronomical prices. Only positive, location. Avoid.

Visited the place first time. Joined my friends at the table and instead of being welcomed the waiter said you have 5 minutes to order food because we are closing kitchen - without letting me sit down first. I said I need to see the menu so the waiter left and never came back. My friends finished their food (which was awful anyway) and I was still waiting to order. After 45 minutes of sitting in this restaurant I haven’t been served neither offered a drink to order. No one never came back to take my order. One of the worst customer service I ever experienced.

Terrible service, waiters have bad attitude and are not interested in customer service. My tour almost left me, because I had to wait for the bill. GO SOMEWHERE ELSE!!!

We had a running joke with our surrounding tables about how slow and rude the service was.... we were convinced that the waiter hated us!!! Aperol spritz was below average, wine was over-priced and the food was SHOCKING! They are clearly taking advantage of a...

Poor service and poor food. Avocado toast had the smallest smear . Chicken on a brioche bun was a dry bun with dry chicken and tiny portion of avocado. With two hot drinks the bill came to an astounding £43.00! A complete rip-off.

Read menu and asked for a table. When waitress came to take our order, my friend asked for scrambled eggs. Waitress said, “no, we don’t do that, we don’t have eggs today”. She enquired further and there were no eggs to scramble but you could...

Very bad experience, waiters were very slow and the service was very poor, the food was ok but not great and it is very overpriced!

Had lunch and a glass of wine. Silly me just asked for a Sav Blanc. The bill came and I was charged.$46 DOLLARS for a glass of wine. Rip off don’t ever eat there

It was really nice, perfect for a light lunch, and the staff were very friendly.

Der Service war etwas langsam, aber nett. Das Essen war sehr ansprechend angerichtet uns schmeckte sehr gut. Besonders gut fanden wir, daß mal endlich Salat mit einem leichten Dressing serviert. Lecker und empfehlenswert.