Peri Peri Original West Drayton in Hillingdon

Ordered 2 Chicken breast burgers with chips 11:15 last night. Cold soggy yuk.

Tbh 1 star is generous… order food on uber and then get the order wrong (don’t read notes) and then missing items… to a bloke on the end of the phone to say sorry was a mistake but it’s always a mistake and tried educating them to say to you see the order and double check everything is in the bag and says we cook next time !! Bloody awful service and food and the place is beyond a joke as it’s not the first time either

Great food! Very tasty and full of flavours to your taste, great services;specially Ali on the restaurant front! I swear by their chicken tikka rice, peri peri chicken burger! 😋 and the peri peri chips 🍟 😍 My favourite flavour the medium spice combination with the lemon and herps! Absolutely delicious 🤤

5 Stars Ali was exceptional! From the moment I reached, Ali was incredibly attentive, responsive, and eager to help. He went above and beyond to ensure all my needs were met, addressing every question with clarity and professionalism. What stood out the most was Ali's genuine commitment to customer satisfaction. It's rare to find someone who not only delivers excellent service but does so with such a positive attitude and attention to detail. The entire process was smooth and stress-free, thanks to Ali's dedication. I highly recommend Ali if you want top-notch service and a truly pleasant experience. This was easily one of the best customer service interactions I've ever had!

Awful customer service. They don’t answer the phone and are rude when you do. Gave it the benefit of the doubt the first 2 times! Third time, after an hour, no food arrived at all!

I order burger box and they give tiny little chips which is dry as well VERY POOR SERVICE staff don’t have manners how to talk and how to manage DEFINITELY NOT GONNA COME AGAIN ⚠️⚠️⚠️ waste of money

Food is amazing and good service

Good food, more tasty, juicy with extra sauce

Poor Customer service, Delivered wrong order ,refused to accept his mistakeand he kept saying, I am talking to you in a lovely way.such a bad experience. Guy at the till has poor communication skills. I won't recommend this place to anyone. Disgusting

Great food 😋 and amazing service will visit again

Two hours to deliver food, with no one picking up the phone to explain the reason for the delay.

My favourite place I always buy meal deals with an amazing price and taste meal recommended 👌 💯 per cent

Always giving me wrong food Food is very very bad

I shouldn't have ignored all them negative reviews, this place is absolutely filthy and should be shut down, bought some wings that where meant to be hot and spicy, they where tasteless, very oily and chicken didn't taste fresh, this is a place to avoid if you value your health.

One of the best peri peri places and i think personally its the best Service was perfect and food was so tasty and juicy I definitely would recommend it and would go again Ratee 100/10

Absolutely disgusting, I ordered the doner in pitta was the worst doner meat super salty and taste was bad I ended up putting it in the bin this place should not operate I spent £7.99 on dog food literally nasty if I could give no stars I would avoid avoid avoid . You should be ashamed of yourselves feeding people rubbish worst place I’ve eaten in a long time .

A small order still requires a minimum of 20 minutes, which is causing dissatisfaction among customers. They believe more staff is necessary because the current employees are inefficient and not attentive to waiting customers.

Lovely food the service is brilliant

Tasty food burgers and peri peri chicken fresh and juicy and good customer service must visit

I just ordered a burger and “large peri peri fries” but I received only a handful of fries instead, is not even a small portion of fries. Paid £4 pounds for it, so disappointed.

Best peri peri chicken in town must visit friendly staff and food was made fresh and fast

This place is under new management and what a delight our experience was. Great selection of food on the menu. Food came out piping hot with table service as we decided to eat in. Would strongly suggest that you try the chilli sauce which was especially nice. Staff were pleasant and accommodated the fussy eaters in the group. Thank you Hussain especially for your attentiveness whilst we were there.

Ordered online, was an hour after the ETA we called and they didn’t pick up 6 times. Once they did, they didn’t speak, only some muffling so I called back and they didn’t pick up again. Waited for the order for 2 hours 30 minutes when we live close.

Recently i have noticed there has been a change in management due to this i found a difference in the taste of their peri sauce! Although the new staff are friendly i miss the old staff as well the old taste of the food! BRING BACK OLD STAFF!!

New owners took over these guys have good customer service plus the food is even better just hope they keep the grill as clean as it first opened up… and IM HAPPY ITS STILL THE SAME DESGIN!!! Hope it stays Peri Peri Original.

Friendly staff and very good food

Great burgers lovely spicy wings and they have the friendliest staff around

Took very quickly to make and was fresh and so hot 🔥 the staff where friendly the food tastes lovlely

Excellent food and great customer service

Most disgusting food of west Drayton here. Always contact to your GP before come here.

This is serious. Prices on board are out of date, staff initially tried to overcharge stating “they can’t see it on their till”. Service is slow. No one seems to care about their job, peri peri order for 4 burger meals with running grill took 30 mins and there were no other customers. Staff lurks in the back, tries to avoid store front. Chef / staff not wearing hair caps and general cleanliness issues… Management / Owner needs to step up if they want to rescue this otherwise I recommend the pizza place 200m down the road which is much, much better… I will also be reporting to Food Standards Agency as they need to review the cleanliness aspect ASAP

Ordered a delivery, I specifically said no leg or thigh pieces, they sent two thighs which I complained about, was told two other pieces would be sent, nothing was sent so was lied too, this is not thede first time this has happened with this restaurant, worst service in the area

I will never recommend this place as it takes 15-20 minutes for the restaurant to make one peri peri corn. The girl on the counter is always busy with her airpods she will say 6-7 minutes then after 10 minutes she will say 5 more minutes then after that she will go to ask the chef they will say more 7-8 minutes. Ridiculous service. Never waste your precious time by ordering here better visit chicken cottage or KFC. If its possible to give 0 star I will definitely give a big zero to them as they every-time had this type of service. Staff is the main problem in this restaurant as they are useless persons who are always sleepy during there job.

Awesome taste. Always drop by to have their peri-peri, today was the peri peri chicken day. Always wanna lick the fingers at the end. Wonderful as always and great services.

Though food is good staff is quite irresponsible.

First time ordered food was amazing piri chicken was nice and jucy cooked ordering again

Our family have been ordering from peri peri original since it opened. Unfortunately since last year I have not enjoyed visiting. Service is very poor. Staff seem very unfriendly. Couple of weeks ago I had to clean the table myself before we sat and there was no fried chicken. Last week again I had to ask them to clean the table and the floor was very sticky from grease. The staff seem to be arguing quite often now. My daughter found hair in her chicken wings and when showed them,,, they said they don't have anymore wings. Sadly I will not be visiting again.

The rice which we brought was spoiled, tasted so bad

Amazing grill food never disappoints Best grill food in west drayton

Good food and improvement in customer service

I order for a collection and one of the staff he dropped one fries and he put the fries back. He did not was wearing gloves and it’s very dirty inside where is the tables and where is the kitchen very very dirty. I throw the food that I ordered. I would never buy form this shop.

Takes over 2 hours to get food Disgraceful service

Good service n good food good people

Very bad experience All the tym i order food, something is missing Very bad customer service

I have been going here for a long time but now not as much because the quality of the peri peri chicken they use in the burgers is now going downhill. They tasted good before and now it seems like they are trying to cheap out on the chicken. Aside from that one issue everything else is amazing and would highly recommend going here.

Good food tasty chips 🍟 so crispy customer service guy was miserable and did not smile once.

Used to be top tier. Now they are slow and overcook the food. Expect a delay.

Food is always lovely and Ayaan is always pleasant an friendly. Best shop in west drayton

Very good customer service really had change in attitude recently highly recommend

The place has good food menu. But the company really need to sit with their staff and resolve their problems. Most of the time they are in arguments and today was worse banging things and staff resorted to crying and yelling at each other. Customer were left waiting for more than 1 Hr and some more than 30 minutes. The staff issue should be looked at as next time things can be worse as they are dealing with sharp tools and hot oil. Would appreciate if the company can look into the staff problems here. I gave 5 star as I love the food. Rest all is very sad.

Probably the worst customer service ever experienced. Food is always more than 15/20 min late, despite it literally always estimating 1 hour for delivery. They never pick up their phone or pay attention to any of the the delivery instructions. When food does eventually turn up its always cold.

Very very poor service staff is so rude

Great work on the night shift 👊🤜🤛

Terrible service - waited over an hour for our food to never be delivered- tried to call the store multiple times no answer - 1000% do not recommend this store

Not bad food but worst customer service. After two hours we have received cold food. Not recommending to any friends or family. I wish to rate 0 star for delivery service.

Worst place. Take ages to get your order. Even if its just a single piece chicken!!! And it’s overcooked, cos they leave it a looong time on the grill without serving.. worst place!!

One of the worst restaurants in west Drayton is this very rude behaviour by staff and food was full of staff and they asked us to go out and did not refund my money back they are worst worst worst do not eat in this restaurant very bad food

Food is great but this is slightly, very slightly inferior to the one I am used to in Uxbridge High street the Peri-Peri Cottage near the Hillingdon Council. This one in West Drayton has no hot sauce too.

Tasteless and over salty! Not edible at all. Avoid

I booked thru their website. After 2 and a half hours they are still telling me the delivery driver left 10 mins ago. Had to call several times the store. Food (1/2 chicken) arrived after 3 hours. Coke was warm and chicken cold.

Come here if you have a lot of time to wait! Food is fine..

I ordered a milkshake they gave me a block off ice

Still waiting 2 hours later called 3 times was told 10 mins then 5 then 10!! Absolutely disgusting service and they do not care Never again it’s now closed still no food

2 hours for delivery and I live 1 mile way. food cold. drinks forgotten. and don't pick up the phone. won't be returning. Will be going to their competition Popeyes which is up the road...

I've ordered here probably well over 100 times. Recently the service has become unacceptable Lying on the phone, orders taking 3-4 hours to be delivered, or never turning up at all Such a shame, the food is lovely.

One of the worst lunches I've had this year so far. Fries cooked on smelly oil, Chicken wings - I don't even know how to describe, it was just dreadful. At least service is very nice but food no

Tried burgers from everywhere, but the chicken tikka burger extra spicy is just next level. Must try. The best flavours

Worst wings I ever had very oily and stale, I had to throw it away

This shop is doji shop.. Am uber eat driver pick up the food nothing with them any problem there was a moter bike guy he give me tums down ( am asking why you done what's the reason that u give me 👎on uber eat ) that he didn't come back & u play game with uber for high rates ( I know u are uber driver & didn't want to another driver come here

Nice food but seems like the business is either busier than past or they are not able to handle the usual orders !!! Always tell 45 minutes for delivery and it never arrive before an hour or sometimes hour and half… what’s unprofessional is that the staff never bother to inform or apologise about the delays and WORST part is they switch off/disconnect their phone!!! Surprised that there is no competition for them and they are still surviving!!

Just ordered a meal and the shop is not even that busy the staff chitchatting to some outsiders without even noticing that the customer is there waiting for the order and after 30 min later I asked them about my food then they talked with each other ‘ O! We forget let’s make their food now and give them some excuse in hindi language they talked obviously 🙄 I can understand Hindi Poor Customer Service, UNPROFESSIONAL STAFF bad and dirty environment to eat

This peri peri restaurant use to be so good few years ago now completely change recently they took so long to order, this made us annoyed cos we order online they told us we didn’t recieve the order and this is not the first time it happened. Few times we order from them they took 30 mins to make it and always said it take 10 mins to make it. Completely waste of time.

I love your food. But Please try to improve your service and delivery times.

I have been to Peri Peri Original so many times it's not even funny... I started coming here in 2018, the food then was Excellent, the pitta meals & the chips especially. The service was decent at that time but you would still have to call them 15 mins prior if you didn't want to wait too long. Forgotten items were an occasional issue but they usually replace them. I still go here occasionally however It seems like the quality of service and food has slowly degraded since COVID and it is now at a point that I cannot recommend it... The chips are still very good and the food is ok but the chilli sauce that is provided for the chips is now just liquid and runny, the pitta bread used is not as good. The prices have also increased (which I understand). The service is probably what has degraded the most, it seems like there is now only one or two members of staff at any time (Including the cook), on one occasion the shutters were only half open and I had to crouch to get through and despite me and others being there for 20 mins after the shutters remained half shut. I do now worry about the cleanliness of the place, the tables and chairs are fine but the counter, overhead menu & bin are dirty and look like they aren't cleaned properly. There have been papers scattered over the counter & a laptop. The COVID screens instead of being completely removed have just had a section of it broken off. This was one of my favourite places to go for food, it's a shame it is where it is... I will visit in a few months to see how it is then and amend the review but for now I think more work is needed.

The young guy who was serving us today was really rude and doesn't know how to treat customer so basically he needs some kind of training to treat customer's with respect, we been coming to this shop for long time and this was the first time we've experienced this kind of service

1.45 minutes to deliver, was told driver 2 minutes away, took another 40 minutes, cold chips, very bad food… will never order from here again, appalling customer services

The service has declined rapidly. Phoned through my order was told it would be ready in 15 mins, only to come into the shop to wait a further 30 minutes and find out they got the order wrong. They didn’t apologise for the delay and packed the wrong order despite me telling me they had corrected it. Wings were soggy, burger was substandard. Save your money and time and go elsewhere. A lot of other disgruntled customers in shop too.

taking ages to give me my food😡😡

Ordered 6 spicy wings (meal)it took more than half an hour, the wings supposed to be crispy but it was damp and not well cooked.☹️ I

Chicken was over cook it looked very old not fresh

Average food shop needs a good clean maybe an update

The worst place my food was undercooked and the chicken was pink had to tell the chef how to cook it and waited 1 hour for food. Woke up the next morning with a stomach bug

i bought food from here it is not good and not well cooked

I asked for buger one European girl on counter she said to me 10 minutes wait after 20 minutes my burger 🍔 not ready and during wait she have a guest she didn't say me anything and she sit down on with her guest and starts eating with her guest and after few minutes I asked from counter and they give me some wings no burger Very poor quality service

Ordered food at 5:30 still waiting for it at 7:30 despite repeated calls to the shop there was no apology offered just a rude man telling me I need to wait! When it did eventually turn up everything was stone cold, the fried chicken was dripping with grease and the chips barely cooked! Avoid here at all costs.

Over 3 hours delivery, do not order. Food is nice but dont order for delivery

I will NEVER EVER go here again!!! Did a order on just eat I called again 1 hour after and the rude lady on the phone told me the driver would be leaving in 4 minutes and be to us in 15 .. I called back a hour after and she was surprised that we still hadn't recived our food she said to me still haven't recived she then put the phone down on me I've called over 100 times the food arrived 2 and a half hours later. Cold and dry!!!! I wouldn't have even fed my dogs the food Nobody go here! They should be shut down and be ashamed of themselves Absolutely disgusting Wish I looked at the reviews before!!!!

Honestly 4 stars for the food but one for their delivery service. I ordered last night & took them over 3 hours to deliver it while i’m less than 2 mails away! I had to get up and make dinner myself after canceling the order. I’d only recommend it for going there and ordering yourself.

The food is fine. The service is really bad. They always forget something when you order for delivery

Spoiled food really. . Better to avoid the food from here..

Food was good I can't say different because it was good,but the service was just the worst 😕after i placed my order the boy from the counter told me that I have to wait 15 min for it which is ok for me and I waited and waited but 35 min later,my order still wasn't ready and all the delivery guys came back for a third time and start making jokes with me for how long I have been waiting for my order It was super unpleasant experience for me they just forgot my order!!!Other customers who came and order after me had they food and my one still wasn't ready😕 I felt so bad and uncomfortable having to ask moutuple times -when my food will be ready...I also order Perry-Perry fries and they gave me plain one I won't go back to that restaurant and do not recommend it !

DO NOT GET DELIVERY, TOOK 2 HOURS TO ARRIVE

This place is an absolute disgrace I ordered £26.98 on the phone they told me between 30-45min, it took them over 90min to deliver my food when it arrived it was cold and missing a meal. It was my mistake as I didn't check I handed £30 over and the driver said he didn't have change and just walked off. I been trying to ring the shop but they won't pick up to me

Food is amazing, Staff bot friendly and waiting time is double what they say

Too rude staff, Very bad behaviour that I won't be visiting this store again. Small shop. Long wait time, Food was okay though.

Order arrived 30min late, with missing item and old meat inside burger. 22£ order, only 7£ refund... What a joke. Never again.

disgraceful service! waited well over an hour for a delivery, ordered 2 pita meals plus drinks, one pita frome one meal was missing... called and was spoken to abruptly by the caveman at the other end of the phone, after 2 minutes of waiting on hold I was told they would send out what was missing, currently that's over 2 hours ago. for every other time I ordered from here, the lazy delivery drivers will call instead of knocking on the door expecting me to go downstairs to outside the flats to retrieve my oder.... at times not even exiting the car. Lazy with a pathetic service. I also think they make the recipe up as they go along as every time it's different the only thing that stays the same is the brown off lettuce.. close it down

Ordered 3 meals but did not receive peri peri fies x 3. Rang shop but got.told "no driver avaliable " , eventually they promised a delivey would be done but it never happened , 2nd time this has happened, in a word 'useless'

This place has definitely gone downhill. I always order online as I knee the place well and after a long time I decided to go collect my order since they take forever for delivery and I was shocked to see how bad the place has gone and how dirtyyyy….. While I was waiting I could the level of hygiene is below average!!!!!

Portion sizes of chips and all items have reduced drastically. Service is slow. But food tastes good.