Pepe’s Piri Piri in Merton

Aleem, David Shifa and Panna are the best chef and best team ever I really like their service smile and food

The food and service were an absolute bang on!!! Pepe’s has never failed to impress me so far. This one especially had a quick service and the food was up to the standards.

I waited over 35 minutes for my order. No communication. Was told only 15 minutes. Wasted my evening waiting. Will not be visiting again.

Seldom I am moved to leave a review but consistently poor food quality renders a response. As a regular customer, I am disappointed in the demise of Wood Green Pepe’s. I am unsure as to why there are only two ways you may receive your meal: 1. Extremely undercooked that it practically cluck’s on your plate or 2. Severely dry that chewing becomes challenging. The latter tends to win the battle most of the time. Waiting times for a proclaimed “fast food” place are way above average regardless of whether it’s the “weekend with offers” or not. If that seems to be a common issue (according to other reviews) one may want to consider finding a solution to that.. Perhaps there is a correlation between the dryness of the meat and the waiting times. Overcompensation by drowning the rice box in the sauce is just not good enough. Customer service - besides from one young gentleman, is just meh. I don’t know what other word I could use to sum up the visible facial agony of not wanting to be there paired with showing 0 care regarding customer’s existence. I don’t want to receive a politically correct response from the owners, stating how they will work on improving the service. Just do it. It’s been getting increasingly more disappointing over time and I will avoid the place unless pure need to drown my hunger calls for it.

One of my favourite place to eat in after work, the atmosphere is really good, the service and the staff are great, specially Sameer, who usually takes my orders and is very friendly . Overall, the food, service, the staff and Sameer.. it’s a 10/10 for me 😊

The gentleman at the 8pm shift today was very kind and made the meal more saucy as requested. Keep up the great service!

Every time I get served by brother Sameer, I get nice good food. No portion is missing. He let me sit down and eat my food at 2am when they closing by half an hour. His service is 10/10. 5 star only for him. Thanks

Worst place to order from ever. They are very very under staffed and take 40-60 minutes to get the food ready. Not fast food place at all. I will never order from there again.

Customer service is non existing. Me and other customers wauting to order were totally ignored. Their priority were uber and just eat orders. Waited for 10 minutes just to get an eye contact let alone a word. The owner of this branch should concentrate on your dine in customers a bit more

We are regular customers for Pepe instore and home order. Today we had a very bad experience with the staff. Me and my wife came in and waited over half hour for food and still was nothing so I requested for my money back and we will no longer becoming here anymore. The lady in the head scarf was so rude and not even apologetic. Sad how staff treat customers. So you will no longer be having our money or respect.

Very dry chicken, even asked them to make it saucy but still dry and leaves you with a stomach ache. I didnt want to write this, but i gave them enough chances. Theyve gone down hill.

Nice food and excellent service

The big guy at the till have zero ethics, have no clue how to take order .. rude as hell

Service customer in this restaurant is literally wonderful and professional, especially staff over there are amazing and friendly Like Shifa has a better customer service not only her but Panda , David , abdo elalim and Rahim , every one basically, thanks guys

Very nice service..she is served customer very well.tnx pépés very nice staff

Very nice customers service..she is very friendly..nice smiling 🥀😘

Pepes piri piri woodgreen always best i like this place always i eat and take out❤️❤️

Staff is extremely unprofessional

Ordered through Just Eat and took more than an hour to come to my house and I don’t live far. Very unacceptable, won’t be ordering from there again.

They are served well and they take care them customers

Very nice service 🥰 she is very helpful 🥰

I was odar today pepes rice box it’s really good,, even thay customers service is very nice and she is very smile and very interesting i realy happy to go this place

Yesterday we order grill, rice chicken, chips also. Something like we pay 70 pounds. But the food quality was very bad, and it was like half boiled, we can't accept this from wood green peeps peri peri. Kind regards

Awesome environment great food nice taste every thing was great 👌🏽 Trust me guys u must give it a try

Very good food and service, great customer service and very helpful they even gave me directions to where i was going!

We ordered two rice box with lemon herb flavour and mild flavour and we order it every other day its the best food stop in town i reccomend to anyone

Amazing quality food always come here for a healthy meal! Thank you Aleem for good food you are best chef :) 5 star I recommend the strips and wings i usually get mango lime flavour which is very tasty!

Always Delicious food and great service.

Ordered on Deliveroo. How am I getting a rice box paying for the garlic dip and you people forget to add it on. The chicken was hard and dryer than the Sahara Desert. Please learn to read the receipt properly next time and don't forget to add my garlic dip. Terrible food and terrible service

Hello guys at wood green in the pepes piri piri i well known this place is very good and i did order very nicely packed i ate and very delicious theirs service is fastest i'm apappreciate .

Hello, i would like to say, at wood green pepe's piri piri is very good i did order eat in, one girl provided very nicely food i like their's place and behaviours i i love all of thing i well known all food is very good too much delicious , i'm always interesting for theirs every item.

Nice food,, good customers service 🥰🥰

Loved it always. I can eat everyday

DO NOT EAT HERE EVEN IF ITS LIFE OR DEATH. They are incompetent, useless, rude and the seating area is disgusting. I stopped going here 6 years ago and today I decided to try again, what a mistake. 2 hours out of life wasted because they can't put a simple food order together.

Lovely staff and amazing good value food!

The food was spectacular, however the spectacled guy (ill call him abuzer, for this occasion, seeing as that was his user id on the receipt) serving had an attitude for whatever reason. He p'd me off tbh, very rude and grumpy. The others prepared/cooked my food so props to them for their food it was damn good, and at least they had smiles on their faces. So defo recommend them

The worst chicken wings ive had in my life. Extremely raw and very undercooked. The chicken came pink and raw. I feel sick to my stomach and i cannot complain more about how bad the chicken was delivered!! Do not recommend at all, do not order at all! When we called to complain they said we didn't order from them, they couldn't locate our order. Worst place and worst service ever!!

I've visited this place quite a lot. Last time I visited it took a while to get my burger meal,I thought it was an isolated case. Today,u came again for my burger meal, ans its taking around 20minutes. Not acceptable time for a fast-food.

Over priced as hell. I ordered 2 meals (rice box, chips + drink) for £30. The rice box was okay.. not the best. however, the chips were horror; dry and oily. I do not recommend, save yourself the money & make it at home

Food is ok, but customer service are bad. The team member is quite rude. She talks like she's fighting.

Delivery was delayed over an hour and then arrived stone cold

Order was missing an item. Muhammad at the shop resolved by saying we could get free item without any reference ?

I placed an order on Just Eat, only to be left disheartened when it never arrived. Upon contacting the restaurant for clarification, I encountered a distressing level of discourtesy and aggression from the individual handling the inquiry. Disregarding my attempts to clarify the situation, they accused me of lying and even resorted to calling me offensive names. They have claimed that ‘a friend’ has collected my order. Firstly, why would I place an online order for delivery if someone is going to collect it? The location tracker indicated it was 10 minutes away, then suddenly marked as delivered. The staff over the phone began shouting and repeatedly called me a liar and thief. Another staff member took the phone and continued to shout at me, hurling rude names. This is unacceptable. As a regular customer who frequently orders from multiple Pepe's locations, I found the manner in which I was spoken to utterly unacceptable. I have lodged a significant complaint regarding this issue. The treatment I received as a customer is not acceptable in any establishment. Calling me offensive names and accusing me of lying is unprofessional. I hope the calls were recorded. Just Eat will address each person who spoke to me in this manner.

Bangoli guys on the till night time mostly have a mental problem take wrong Oder did not even apologise also saying go an complain we don’t care zero customer service cold food the worst branch I have ever visited

We received our meal after 2 hours of waiting and being lied to by the pepes team. Our meal was cold and we didnt receive the sauces that we had paid for

Absolutely horrible , I ordered a hot chicken burger like I always do and was given a plain chicken burger instead and when I tried to get a refund the Just Eat worker told me I can’t get a refund because there is nothing wrong with my order when I literally sent pictures as proof to show I ordered something to what I have been given .

I did not receive the chicken XL - trying to call no one is picking

Delivery was tooooooo late. Didn’t expect it from just it

My order never came, even when it says delivered. Where is my food. It’s missing

Food cold, driver left the food front door and left , i ordered 2 piece chicke the gave us 1 piece plus wings. we did not enjoy out food i will not order from them again.

I ordered my food today from pepes using just eat my food was not delivered to me and was stolen by the driver.I had called pepes and demanded for another driver but they refused and insisted for my to do it on the website and the website is not reliable with refunds.the pepes worker told me to come to the shop to get the food I came in and they refused to give me my food.HORRIBLE PLACE DO NOT GO.I spent a good £23 on food I did not eat if I don’t get my refund I will be back at that shop!!!!

He didn’t deliver piri piri mayo dips and drinks

Driver was rude and didn’t deliver to my house. Called me to say he couldn’t find the house and I directed him. He still couldn’t find the house and I had to leave and walk down the road to a corner shop to collect from him. He then continued to blame me for not telling him proper directions. The food was spilt in the bag all over the tissues and cand

Shocking. Food freezing. 1 hour 10 minutes late

Chips were cold and I had to put them in the bin. Chicken always very tasty .

The staff member Abdulalem and abdulraheem: is very good, his customer service is amazing, he is polite and helpful to customers and recommends food to new customers! The food is very nice, the chicken is freshly made, nice and tender. Me and the missus go to Pepe's twice a week after the gym because of the staff mentioned above, amazing customer service. DELICIOUS!!!!!!

The food was amazing as usual with lots of chicken and sauce and loads of chips too. The Delivery Driver was great delivering my food in the pouring rain so that I didn't have to go out.... :-)

Good food and great staff..never been disappointed here.

worst . just eat drivers take half of the food and when we call to complain there's nothing they can do and should contact just eat .

Took 1.5 hours to get , came cold and no cutlery 👍👍👍👍

Would not buy from here . My neice a regular customer ordered a chicken burger on Christmas Eve 24/12/23 and on Christmas Day she woke up With food poisoning. Which is so bad she missed Christmas due to being laid up in bed being sick and severe diohrea. It’s the 27 th and she’s still Sick . Contacted the shop And all the offered was the same food but free of charge? Disgusting. As if she’s gonna want that again ., ridiculous

Love this place the food is amazing 🤩

Delicious 😋 Tasty 😋 And Yummy 😋 Food 🍔 🍟 🍗 🥤 From Pepe's. Thank You ☺️

Shocking food, over cooked flavourless

Absolutely terrible, compared to the Pepe’s on north Watford it is completely different, portion size of chips is tiny. The chicken is awful has no sauce on it and just tastes horrible and cold. Can’t get over how awful this is

Excellent and friendly driver Gegor? Delicious Lamb Burger

The lady at the checkout today was very arrogant and rude. I understand how to work from there, but I don't want to feel uncomfortable when I go in. It was the first and last time I shopped here. The quality of the food is also below criticism.

Good place for a quick bite food was tasty reasonably priced too!

After 2 hours waiting they've marked it as delivered but it is still not here

The delivery was on time and the person was nice but my chicken and rice leak for the bag and spilled everywhere

Hour and 30 minutes late and called the pepes shop and they were very rude over the phone saying it was my fault,the food also turned up stone cold

The order was early which is great but the onion rings were plain, I ordered the peri peri ones.

i didnt receive my order no one came???????

Left our chocolate cake no sauces were given

Just a note to thank you and your staff for a very lovely evening – the food was exceptional and the service was excellent. I am a regular customer who visits here often and I am always satisfied with my order.

They really need to work on their customer service skills, I really enjoyed the food but because of the customer service I’m not coming back! It’s a shame but honestly people’s skills is lost in this place:(

Good service. Give me sometime discount. Verified code. Send me

Food poisoning 3 hour wait time

My favourite go-to place to eat. The quality of the food is impeccable as always and the service is amazing! I cannot recommend it enough

The food in Pepe’s is delicious. The service was great. The food was served hot and yummy and the staff at the tills were really nice I would definitely go again and highly recommend. On the other hand, it was a really clean environment.

Very bad service . They are so rude and never answer the phone

Best damn chicken salad I ever had!! My go to lunch option! Great service, Panna has always been very helpful.

Had a meal in pepes woodgreen and have to say that customer service is very bad the asian lady on the tills is so rude and has bad attitude towards the customer. Serves badly she is very ignorant. And it is not the first time. she did the samething the other day i thought she must be having a bad day like others but no i was wrong. This kind of people shouldn’t be kept at front on tills or at customer service I didn’t like it at all she needs to learn how to behave or have some manners. Ver very bad manager or someone should have to talk to her.

Wrong address but the driver did his job . Thank you .

Chicken piece found in my veggie meal.

Firstly, the platter is packed in such a way that the bag is dripping wet and a mess and also the order is missing various items and when you call, the lack of any ownership is awful. They just say deal with just eat. Not a way you should conduct business. Have some pride in what you do.

Uber eats delivery driver not follow clear instructions. Attempted to deliver to my neighbour instead of ringing me and walking to middle gate.

The food is ok but very bad customer service they just wanna take your money. My phone was stolen from this shop I asked for help but they didn’t even care manager telling me that their camera doesn’t work they supposed to call me for an update never happened. Be very careful when you dine in the thieves are professional and the shop keepers know them but they didn’t give us any warning this place is scam do not go there.

They sent me freezing cold bake beans and a hot can of drink. Absolute rubbish from the takeaway

Fantastic delivery and great food.

Order was well presented and delicious but very sad as my hot chicken and rice barely had sauce in it, however 10/10 for the entire meal. I always order from Pepes as they never disappoint me. Thank you for the delicious meal.

First time ordering and was very good 👍

Tasty,hot and a quick delivery

Food was cold and drink was warm. Disgusting. Didn’t give soo despite me paying

Made my purchase at 14:50 waited 50 minutes for cold food and half empty fries. I had called the restaurant and they had told me themselves that apparently my food had gone out at 15:10, I live only a 7 minutes drive from the place. I would like a full refund as I don’t believe that’s acceptable. Many thanks

It was pathetic that every time the order is late. It’s almost an hour late. I placed my order and still not received my order.

Wasn’t cooked properly- tasteless - had to throw it away. Very disappointed.

So sheet food quality,full of oil

Cold soggy chips. They couldn’t find a driver so instead of keeping it warm they let it go cold. Should’ve ordered from whippy road.

amazing compared to last order! lovely juicy chicken with an amazing sauce! whole family happy :)