Pepe's Peri Peri in Birmingham

Food was lovely however highlight was the Exceptional customer service from Farrah, thanks again for the service

Had a really pleasant experience at this pepes branch , I was served by Sanjidah who was a great help & delivered excellent customer service skills . Food was great as per usual , not my usual branch but I will be definitely visiting more often because of the customer service .

Foods are nice especially the peri peri chicken

The customer service team was great! Really tasty food as well, Big thanks to Farah and Dawood for the great food.

It was decent however not the best pepes i’ve been to not the best quality however the quesadilla was quite nice i would recommend it.

Food is good but POOR CUSTOMER SERVICES when I order and wait for my food the lady at counter keep looking at me very unprofessionally which made me feel frustrating Even when I eating on table she still Staring at me which made me feel uncomfortable to eat because of her discriminatory stare I may have given 4.5 star because of that discriminatory Stare from that unprofessionally lady I will give 2 star But food is good it's hot and fresh

The lovely lady at the counter was very polite & provided super service, took my order and managed to alter mid way with no hesitation as I decided to go large. Felt at home here, has to be the best Pepes around due to the staff.

amazing delivery driver very friendly and patient.

Big up Farrah 🙌 amazing customer service, make her manager! Insha’Allah

food was cold and dry and the “cheesy” quesadilla had no cheese and the outside was burnt. the chips were soggy and cold .

Food didn't arrive, it said it was delivered but it wasn't.

Saad is a very rude worker, unpleasant and arrogant made me put off my food. Bad customer service!

Order came out completely wrong disappointed missing items.

the chips and wegdes wasnt even cooked , i think you need to take cooking lessons

the customer service is soo bad here was spoken too rudely and the staff were really unhelpful

fries missing from meal and wriong flavour on 1 qasida

Shoutout to Kinza for following specific instructions Overall amazing Never fails Always consistent in quality

ordered garlic s dip didn't receive so one customer wasn't happy but rest enjoyed food

Tiny portion, chicken was tough. With the extortionate price that you pay you’d at least want to be left with a full stomach.

Best chicken in birmingham worth the money enjoy 👌 .

Zeroo taste never order next time

Tooooo slow, they need to change staff, they are so arrogant, they definitely don't know how customer service works

10/10 food Delivering an amazing service, the best Saucy extra hot & mango Chicken..... Thank you to the entire team, for giving their customers best service..... I enjoy My food.....💞 I would give this a very stabLe 5 stars***** Service is top notch and especiaLLy the staff is quite responsive and cooperative👍 Food: 5/5 | Service: 5/5 Atmosphere 5/5

One of the wraps the chicken was abit burnt from the bottom but other then that it was fine

Forgot my sauce food was burnt rise tasted plain

Totally dry wrap and rice, ordered extreme flavour and there was no flavour at all

Food didn’t arrive and was unable to call the driver

Ordered 2 fried chicken burger meals, side salad, fries and piri salt, one of the burger meals are missing. I phoned the restaurant, a rude man answered the phone refusing to listen kept trying to talk over and said he has CCTV of him putting the food in the bag and that it is my place to ring the driver about the missing food. If they can talk to customers rudely like that and think its okay can you imagine what they are doing to our food before its sent out. Won't be ordering from here again.

My food was stolen out the bag

Food late time kept changing and cold food

The worst customer service I have ever seen in Pepe's, A young skinny boy on the till is very rude and unprofessional with zero manners. After I placed the order he made me wait for 20 minutes when the whole store was empty then a lady came from the kitchen to ask me why I am waiting from long time then I showed my order receipt (order number was 54) on which she told the boy that order my order was sitting there from 15 minutes but the skinny boy didn't even bothered and completely ignored her.

The food was amazing and I had the new pepe’s chimichurri mayo which was amazing and delicious. I would have recommended to have it.

The food was outstanding and fabulous

Didn’t even get my order and it’s showing as delivered tried to call just eat no answer and tried to call the restaurant no answer

Best pepes in bham. Deffo go there. Always fresh chicken and good service

We loved the grilled chicken and the wonderful sauce which was served with it. Lovely staff provided excellent service.

Overall great experience , asked Brother Umar to make a little change for me and he was great Allah humma baarik

I paid for 4 garlic mayo’s and only received 2. Put a complaint through to just eat who weren’t helpful. I don’t care about the money, I care about the ruined experience. Really annoying

Food good but took rider awhile to come the time was going up u til he finally arrived.

I ordered food at 22:52 , the collection time was 23:05. I got there at 23:15 order is not ready . There were other orders which were done before my order even though it said 23:06 on one order. They think they can lace my food with something and get away with it. I'm going to Birmingham Health and FSA. They wanted to know who's food it was because I order through PayPal and the receipt doesn't have the last 4 digits of Debit Card, so they were buying time to find out who's coming to collect.

Chicken very nice and succulent, bags of flavour. Ordered alot of stuff including rice, chicken, chicken xl and burrito. All recommended 100% of the time.

Great customer service by daud food was lovely

Execellent customer service by a young lad Daud very helpful n good service keep it up will defo come back again

If your looking for a place that delivers home and gives you utter rubbish then this is the place food was burnt to another level and potato wedges that were burnt so badly that inside were just dry cardboard waste of money but if you like wasting your money then this the place. Order was placed under the name of muneeb close the shop because your food standards are rubbish peppes

Avoid this place at all cost!! Half my order missing and a burger u wouldn’t even feed a dog.

It is a very busy place but worth the wait so be prepared to wait in a queue to order and then be patient for your food to arrive. The food was freshly cooked and very appetising. We were a group of 5 and everything we ordered turned out to be good. No complaints at all, not even from one of my friends who likes to be very detailed about every aspect of his meals.

we ordered £26 worth of food all of it was cold. we had to warm it up in the microwave. The wrap was stuck to the packaging so fell apart when opened.

Reliable restaurants great service by kinza

Food was cold and pathetic. I should have went to alum rock branch or elsewhere.

The delivery driver (not his fault) was given the wrong order. Due to his little English, it was challenging to communicate that I was given the wrong order. He kept saying to take the Kiddies Meal. I refused this as it wasn’t my order. Called the Coventry Road shop, the women was useless. Never EVER ordering here again.

My order was scheduled to be here for 10:05 when i initially placed the order. I placed my order at 9.28 and received it an 11:04. This is totally unacceptable. When i called the restaurant they asked for my order number and then hung up? They didn’t even started making my order yet…… after i called the tracking moved to preparing food.

Food is spilled out of rice box dissapointed.

I ordered a quarter chicken which was the size of a drumstick. Awful. Literally ut a pinch of salad on the plate and charge over 5 pounds.

Kinza very good customer service made my day

Great food made with love. And Kinza at the till with great customer service. 10/10

First of all the food was expensive and it was cold and the piri piri wrap was dreadful and the chicken burger was very small and the food had no taste and the food was not worth the money I don't recommend coming here.

Pita bred I’ll found tissue and chicken is not cook

Thank you for your service Kinza

I've been to pepes several times and it never disappoints me. The quality of food is consistently high and the service is always friendly and efficient. Thanku kinza for your good service 👍 very professional in her job

The order was delivered ontime, but it was COLD and the food was thrown around…. I order hot XL MEAL and the food was not even the flavour I had asked for. Disappointed

Kinza served well and also saved me some money. Kinza keep up the good work.👌

Ms. Kinza thanks alot to serve us properly. I visited Pepe's Coventry Road, it exceeded my expectations in every way. The service was top-notch,with friendly and attentive staff who knew the menu inside out. The food was incredible, with fresh, locally sourced ingredients and creative flavour combinations. Highly recommended.

I recently had the pleasure of dining at pepes coventry road. It was thoroughly impressed!! The ambiance was cozy and inviting, with a warm and friendly staff. The food was exceptional. I ordered chicken loaded fries. The prices were reasonable and the portion sizes were generous. I would highly recommend pepes to anyone looking for a great dining experience.

Excellent customer service by Kinza very friendly polite girl took my order and excellent food service didn’t have to wait to long will defo be going again thanks for the service Kinza

A nice place to eat… kinza best one to find here…

Avoid this franchise at all costs.ordered takeaway 2 whole chicken one lemon&herb and mango&lime.girl kinza advised 5-7 minutes waiting time.order placed 1520 hrs.order #A-11.After 30 minutes' wait the other girl said its going to take 15 more minutes and she would compensate with free sauces which i declined.order was served 1612 hrs almost 1 hr wait.all this time i had to leave my car parked at unsafe road.chicken were charred.wings were burnt almost completely.there were no traces of flavours i ordered whatsoever.it tasted like flavourless charred chicken.orders after me were being served in front of me while i was still waiting.A-9 was served before me and then i saw A-13 being served in front of my eyes.If the owner ever bothers to read reviews they should take immediate action to save their business and investment.hold poorly serviing chef and staff to account otherwise you will keep losing customers as you just lost me.

It was a good experience visiting pepe’s coventry road..food was really nice..served on time by kinza..it was my second time I visited pepe’s coventry road..staff is well trained and she is very polite..just need to pay some attention on your toilet..

Food Served by the Asian Girl named KINZA I bought the two Chicken Tasca Meals for me and my wife. Order done over the phone call and she said come after 15 minutes but as I was around Coventry road and requested her to get my food ready asap if that’s possible. I think hardly took 7-8 minutes to get me on PEPEs Shop. Can you believe my food was right there on the till. She was so professional Many Many Thanks to her and the Kitchen staff. I bought food back home and can you believe food was still hot and taste doesn’t change at all. Highly recommended to those who’s looking for Quality chicken and other Halal Stuff

Food was delicious. But the wait and delivery took a bit longer than expected, so the fries were cold. Also asked for a Ben & Jerrys ice cream but got a cake instead.. was still good and I don’t mind… all in all 4/5 stars for me and would still order from here again 👍

Gutted as ordered a chicken breast burger but instead sent 2 small strips inside a burger and no cheese. Will never order again. Poor service

Everything prepared well, great quantities would buy again!

Served by kinza - ordered over the phone, went in to collect and while serving us midway she stopped and ignored us to serve 3 other customers even though our food was ready. Really rude and unprofessional. Ordered and paid for large meal got regular fries and a can instead of large fries and a large drink had to go back to get this corrected

Inside itam missing no dip nothing nd my food is totally cold i pay 25.86 so right now what can i do

I usually love a Pepes but my son got severe diarrhoea and vomiting after eating here Monday afternoon. Service and atmosphere was good but the rice box is all he had to eat that day and the poor boy was on the loo all night!

Ordered the whole chicken combo meal, The food came and it was luke warm, chips were not fresh n was soggy, the chicken was hard and dry although I did mention to make it extra soggy. The chicken skin how ever was really burnt. So after nearly finishing our meal I notice a bit of blood on my son’s plate, I couldn’t take a picture as I took it to the till to show them the guy from the back came and tried explaining to me how it’s fully cooked. It was a bit embarrassing I couldn’t be bothered to argue with him. He did offer to give me some wings I refused. The people serving today looked like they have no interest in serving today they looked rather unhappy imo. We also sat in to eat and were not comfortable as it was really cold inside, my son was complaining that he was cold. Really disappointed in todays food and service don’t think il be visiting this branch again. Below is a eaten peice of chicken with redness on the bone

Food was ice cold no cheese and no fried onions as told on description and no flavour to the pasta

Food was burnt, dry, and cold. Didn't receive either sauces. Nothing provided to eat rice box, and only received one can of drink. Won’t order from this store again. Will be looking at some sort of refund. Also driver didn’t turn up at location and I had to walk a few mins away to find him

Thank you for listening and understanding for what I called about earlier. Delivery was quick too :)

PRetty busy for late night service, but it was Ramadan so the whole area is pretty busy late in the evening it seems. Perhaps that explains that getting your meal ready a bit longer than other Pepe's in different locations.

Standard peri peri place, just pricier than other better peri peri places but food is still nice

Absolutely right place for peri peri chicken lovers. Rice box and burgers are also very yummy to eat.

On the site its written that they close at 1.00 am but i went around 12.50 am but they refused to serve me that they are closed but when i told them that on site its 1 they said that it takes us some time to clean up as well thats why we are not serving and other than that whenever you order food and order extra dips they forget everytime

Omg how stupid are the staff… got the order wrong twice… and when I tried to tell them, tried fobbing me off… Pepes need to up their standards… gourmet?!? Not at all - and fix up the stupid staff ffs

Good quality chicken burger meals as expected from Pepe's, clean, fresh, tasty, decent value for money, clean restaurant.

Always get my food from this pepes coventry road, the food is always Ma Sha Allah delicious 😋 and cooked properly.

Too expensive but so Delicious 😋 specially in mild sauce.

Pepe's is a culinary delight! The food is superb, the service is exceptional, and the ambiance is welcoming. I highly recommend it for a fantastic dining experience.

Came across this pepes branch when visiting family and it has to be the best pepes ive ever had. Customer service was professional and the food was delicious. highly recommend adding this place to your list when youre hungry

Im from coventry and i was not sure on what i should get and i was suggested to get the chicken and rice by the staff named muniba and it was delicous and cheap i would come again .

I really like the food. Yummmmm

Pepes food is excellent, the seating is nice and relaxing

Excellent place and great value for money

Delicious food excellent service and one lady faiza is really very nice and helpful lady i like her very much. I really like the food and atmosphere

Excellent service- food was fresh and delicious!

Pepe's chick n' rice is a classic. The chicken is juicy and flavorful (specially with the sauce they give you with this), and the rice is perfectly cooked and seasoned. I highly recommend it!

Been there several times I really like their salad added with peri peri chicken in addition to lamb burger is must try.

One of go to places for tasty fast healthy food. As a regular customers we highly recommend this place. Friendly staff and quick service

Pepe’s Cov rd very good service staff very good always ready to help and very hard working

I eat there regularly..they have good food, seating, and service.

Best customer service. Excellent food.