Pepe's Peri Peri in Birmingham

Took over 30 minutes to receive my order

Worst pepes ever. Driest chicken. Food cold. No seasoned. Dry rice. Mozzarella sticks was just block of hard cheese covered in crumbs. Desserts came cold with ice cream the desserts were Slabs of concrete.

Delivered on time, very polite guy. good experience

Nice food. No garlic mayo dip so took one star off

The driver it’s rude and me kids answer the door and the driver was rude if I get that driver in future he will not have a peaceful shift

The ordered was delivered at 6:40 when I clearly stated 6pm. Can my order to be fully refunded

my order was delivered to a wrong address I had to drive down at iftar time to pick up the order ,I should have just gone to the shop myself not happy

Whoever that one young woman is think thr names Javaria needs to learn manners and get the order right cheese wasn't on there and chips had salt when not asked which caused issues when eaten as cannot have salt spicy. Also gave her the money was in her hand then asked for it again as if i was gonna double pay. Made me feel uncomfortable too... next time get the order right won't be returning

The food was cold when it arrived

THE BEST, all food hot and cooked perfectly! 🫡 Jacob

Had a lovely experience at pepes.Best service by Javaria

Food is always really nice but sometimes takes a while to make.

The staff are polite and this branch is the best branch in Birmingham 😁

Great food shop always clean and great service

I had rice with chicken strips, while my wife ordered a burger. Unfortunately, the chicken rice was terrible; I can't even describe how bad it was. I truly have no idea how anyone could eat it. I feel like I wasted my money today. The fries were also disappointing, and I can't express how bad they were either.

Very nice staff, in particular zainab. Very nice food. 10/10

Zainab really made us feel welcome and food was great

Inconsistent with the food, some days good some days bad

Excellent service food is always consistent

Fantastic service as always, thank you!

Not got what v ordered was told they will redo the order but have to go and collect, I paid service charge and delivery charge they messed order up but wanted us to collect why u taken money ur cockup disgusted with the service and food

Told the person at till 3 times to make the rice extra saucy. Specially people in this branch do not listen to your details. It’s not the first time they have done this. Avoid this pepes branch.

Very healthy grilled foods. Highly recommend

An excellent restaurant that's quite busy most of the time even if you visit during late hours. Started going here like a month ago and had been there like more than 5 times already (with family once). My favourite dish is Chicken box (Mango and Lime flavour). A must try if you haven't tried it before. Their grilled chickens are very juicy and flavorful. Customer service is second to none. You'll be told about the waiting times which is normally 10 to 15 minutes. But you could expect perfection in the dishes since time must be allowed for grilling. Been to many pepe's branches. But this one has become my favourite one and got addicted although I live in Sheldon. Unique thing here is fries and chickens are offered in plates instead of normal brown pouch (which I've been always provided in other branches) when you eat in. Thanks to all the staffs over there for always making my experience awesome!!!.

Food is always good. Cleaning could be improved but it does sometimes get too busy to handle, which is understandable. They charge for sauces which I don't mind. But please make sure the sauce tubs I buy are actually full. A lot of them are half or less than half. Overall, i definitely recommend this pepes.

Hardly delivers as driver didn’t want to walk to me I had to meet him.

Hello??? I ordered cookie dough ice cream not chocolate fudge cake.Also there was no peri peri on my chips my burrito was cold as was the rest of the food do not recommend

We placed an order waited for 25 minutes ask the cashier about our order they forgot to make it we paid but not coming here again

Waited half hour for food, for phone order placed being told 10 minutes for collection. Won’t recommend them at all.

amazing worker hajrah very impressed with here work and very patient.

Everything freshly made, Fast and good customer service, polite staff and a perfect place to go with the family.

Forget my rice i already paid for.

Very large portions and cheap price

Very bad service at the shop. approximately 9 o clock a girl was shop assistant. she has ver bad attitude with me like she doesn’t care to me.

The worst service ever ordered chicken rice box with strips and fries waited half an hour for my order by the time I got my food it was cold beyond disappointed, the girl who served me Hiba had my order along with 3 other orders was literally holding the food bags and not even calling out people to take the food so she waited for another 15mins holding my food? I’m there waiting fully aware knowing she’s got my food? until I approached the male staff saying are you going to call my order out or is it still being prepared? So the guy had noticed I waited for over half an hour yet a an apology saying sorry for waiting for almost 40mins but that doesn’t justify giving me cold food and then claiming it’s not cold, which could have been easily replaced which was sat in her hands for over 25mins this is beyond disgusted I’m out off this place food I wasn’t able to eat the food as it was cold, that’s where my food is in the bin I will never order again, stale cold fries cold chicken with chilli sauce is vile! It’s not even original pepe sauce! DONT Hire staff who don’t even know basic customer service this has got to be the worst pepe I’ve been to, I live 2min away from here,

food did not have all of the components, you was asked to only take the salsa and onions off of one order but you did it to both, food was also cold and really dry I was disappointed in my order.

The best food I seen out there quality and good service

Food was cold, it was all dried up and chips were cold too, it took over an hour to deliver 5 chicken wings. Won’t be ordering from here again. I even put it in the notes to make sure the food was hot.

cold chips, chicken was hot and tasty,but how were the chips so cold

I even had to leave and walk down the street to collect it

Very nice food chefs always make it consistent. Also daud behind the counter very good service and manners. Will be back like every weekend

delivery driver picked up other food and left mine for 45 minutes before delivering

Wrong order give me tango instead of 7up

I ordered a whole chicken with meal deal. Also Request the person in the till, please make sure chicken is grilled bit extra time to make sure its well cooked. Unfortunately its not cooked properly. I showed to the person in till. He offered me another one but that time I can't eat because i feel sick after eating half of my chicken.

They forgot my drink too after waiting 20 minutes

I oder 2 familiy platter and One of my family platter is missing

food was flavourless and cold, delivery time was continuously delayed. no cutlery given even though delivery was in a hospital. never had a problem with pepes food, has always been good but this is beyond ridiculous. 👎🏾

Food was lovely however highlight was the Exceptional customer service from Farrah, thanks again for the service

I ordered for 1030pm arrived at 10:58pm and food was cold refund me

Had a really pleasant experience at this pepes branch , I was served by Sanjidah who was a great help & delivered excellent customer service skills . Food was great as per usual , not my usual branch but I will be definitely visiting more often because of the customer service .

I paid for chicken and rice with extra chicken and the portion was still tiny ( less than a portion withno extra chicken), box wasn't even halfway full and was dry even tho the instructions stated saucy. the loaded chips were soggy aswell and didn't taste that good weren't worth it all. Merigos is way better than this place and I actually feel full after on just a regular portion compared to having an extra chicken portion at pepes with a loaded meal and still left hungry. Regret spending here.

Wrong sauce good cold and charged for piri salt on chips which wasn't on it

very disappointed ☹️ veggies was old rice was cold very disappointed

Food was excellent and was on time.

The fries were not heated properly and the wings were the wrong flavour

Foods are nice especially the peri peri chicken

The customer service team was great! Really tasty food as well, Big thanks to Farah and Dawood for the great food.

Food was not worth it was soggy and small potions

First time ordering from Pepe’s and they decided to not send the full order. Just Eat have not been helpful either despite sending them evidence of missing items from order. A con site. I’ll be deleting my account once I recieve my chargeback from my bank.

It was decent however not the best pepes i’ve been to not the best quality however the quesadilla was quite nice i would recommend it.

The delivery driver was perfect deliver my food on time , the store put my hot food in the same bag as the cold drinks which ruined everything and they forgot my peri peri sauce

They didn’t send the dips at all as I mentioned the notes as well. Very poor response after contacting. Didn’t compensate at all

Unfortunately the food was dry and i was not given any condiments as a result i didn’t enjoy my food as i would’ve liked to .

It was late had to wait more than an hour

Food is good but POOR CUSTOMER SERVICES when I order and wait for my food the lady at counter keep looking at me very unprofessionally which made me feel frustrating Even when I eating on table she still Staring at me which made me feel uncomfortable to eat because of her discriminatory stare I may have given 4.5 star because of that discriminatory Stare from that unprofessionally lady I will give 2 star But food is good it's hot and fresh

Food came freezing cold, and the fact the other time changed but yet still came cold, first time ordering from this pepes too

I requested no sauce on my wrap and the wrap came with lots of sauce when I reached out to Justeat they told me they can not always guarantee the restaurant read the customers comments when the order is being placed so refused me a refund for a £10 wrap that no one would eat in my house as it contained mayonnaise so unless you are happy receiving your food however the shop workers deem suitable and ignore your request I wouldn’t bother ordering from here

The lovely lady at the counter was very polite & provided super service, took my order and managed to alter mid way with no hesitation as I decided to go large. Felt at home here, has to be the best Pepes around due to the staff.

amazing delivery driver very friendly and patient.

food was cold and dry and the “cheesy” quesadilla had no cheese and the outside was burnt. the chips were soggy and cold .

Big up Farrah 🙌 amazing customer service, make her manager! Insha’Allah

Food didn't arrive, it said it was delivered but it wasn't.

Saad is a very rude worker, unpleasant and arrogant made me put off my food. Bad customer service!

Order came out completely wrong disappointed missing items.

the customer service is soo bad here was spoken too rudely and the staff were really unhelpful

the chips and wegdes wasnt even cooked , i think you need to take cooking lessons

fries missing from meal and wriong flavour on 1 qasida

Shoutout to Kinza for following specific instructions Overall amazing Never fails Always consistent in quality

ordered garlic s dip didn't receive so one customer wasn't happy but rest enjoyed food

Tiny portion, chicken was tough. With the extortionate price that you pay you’d at least want to be left with a full stomach.

Best chicken in birmingham worth the money enjoy 👌 .

Zeroo taste never order next time

Tooooo slow, they need to change staff, they are so arrogant, they definitely don't know how customer service works

10/10 food Delivering an amazing service, the best Saucy extra hot & mango Chicken..... Thank you to the entire team, for giving their customers best service..... I enjoy My food.....💞 I would give this a very stabLe 5 stars***** Service is top notch and especiaLLy the staff is quite responsive and cooperative👍 Food: 5/5 | Service: 5/5 Atmosphere 5/5

One of the wraps the chicken was abit burnt from the bottom but other then that it was fine

Forgot my sauce food was burnt rise tasted plain

Totally dry wrap and rice, ordered extreme flavour and there was no flavour at all

Food didn’t arrive and was unable to call the driver

Ordered 2 fried chicken burger meals, side salad, fries and piri salt, one of the burger meals are missing. I phoned the restaurant, a rude man answered the phone refusing to listen kept trying to talk over and said he has CCTV of him putting the food in the bag and that it is my place to ring the driver about the missing food. If they can talk to customers rudely like that and think its okay can you imagine what they are doing to our food before its sent out. Won't be ordering from here again.

My food was stolen out the bag

Food late time kept changing and cold food

The worst customer service I have ever seen in Pepe's, A young skinny boy on the till is very rude and unprofessional with zero manners. After I placed the order he made me wait for 20 minutes when the whole store was empty then a lady came from the kitchen to ask me why I am waiting from long time then I showed my order receipt (order number was 54) on which she told the boy that order my order was sitting there from 15 minutes but the skinny boy didn't even bothered and completely ignored her.

The food was amazing and I had the new pepe’s chimichurri mayo which was amazing and delicious. I would have recommended to have it.

The food was outstanding and fabulous

Didn’t even get my order and it’s showing as delivered tried to call just eat no answer and tried to call the restaurant no answer

Best pepes in bham. Deffo go there. Always fresh chicken and good service

We loved the grilled chicken and the wonderful sauce which was served with it. Lovely staff provided excellent service.

Overall great experience , asked Brother Umar to make a little change for me and he was great Allah humma baarik

I paid for 4 garlic mayo’s and only received 2. Put a complaint through to just eat who weren’t helpful. I don’t care about the money, I care about the ruined experience. Really annoying

Food good but took rider awhile to come the time was going up u til he finally arrived.