Pepe's in Dacorum

Food was meant to be delivered 8:15pm latest nothing turned up called uber eats, they said pepe staff are delivering it personally and was told to just wait longer (bad service). Called got through to pepes and was told it's a glitch in the system we will be sending it out in 7mins it's not our fault it's Ubers fault. Pepes staff just wanted me off the phone I know she's working but if in paying for a service and you guys cannot deliver I should get a full refund it tured up 45mins past it's time

Every single time I've ordered from here, the food has been perfect! The chicken is always so fresh, Juicy and drenched in the sauce. I've never had chicken like it! It keeps it's flavour throughout the meal. I've ordered a few different things now and they've always been so tasty, whatever I've had! Also arrives soooo quickly.

Rude workers over the phone I had called up for a delivery and a worker called rohid was on the call and he couldn’t take my order properly and ended the phone on me twice. They owed me a chocolate fudge Cake and when i tried explaining to him that the manager was gonna add it on my next order he had said no we can’t do that and ended the call without even informing manager. Would definitely not recommend this place, it’s a disaster!!!

I recently visited Pepe's for a quick meal, and it was an outstanding fast-casual experience! I ordered the chicken and rice with fiery fries, opting for the hot spice level, and it exceeded my expectations. The chicken was incredibly succulent and packed with flavor, perfectly paired with the seasoned rice that was just as delicious. The fiery fries added a nice kick, providing the perfect amount of heat to the meal. What really made the meal special was the mouth-watering garlic mayo—it was the perfect creamy and tangy complement that brought all the flavors together. The portion sizes were generous, and the quality of the food was top-notch for fast-casual dining. The service was quick, and despite being a fast-casual spot, the staff were friendly and attentive, making sure everything was to my liking. The overall experience was convenient, satisfying, and delicious. I’ll definitely be coming back to try more from their menu. Highly recommended for anyone looking for a tasty and quick bite!

Always fresh and piping hot. I recommend the chicken and rice box.

One of the best Pepe’s, great taste, excellent service

Bit pricey on some items. But the food is spot of and the customer service was really good in store. Thanks again

Al round decent meal. The chicken and rice box was delicious. I was surprised how small it looked when it arrived , however it’s deceiving as when you pour it out you see how much is crammed in . Would recommend

Thank you Sanjay for taking my order today and food was brilliant.. have a good evening. And 5 star for your brilliant service. Thank you whole team for brilliant service and delicious food. Whole team was amazing.. 5 star👍🏼

Best pepe’s food in hemel taste quality both 5 stars the food is addictive 🤤

Food is very fresh Customer service is very good. Reception staff is smiley and very professional

Food always 10/10. Never disappoints Service also good Prices always going up otherwise would be 5 star

Used to order from pepes hemel hempstead week in week out, however after multiple bad experiences i will never order from you again. The decline of the food and service is just insane, from finding bones in my chicken and rice to delivery drivers having their music full blast at 9pm and multiple times having items missing from my order, its actually a disgrace and its clear that you don't care about keeping your customers happy. Stay clear and do not give this store any more of your money, better off going to Watford instead.

Nice food at reasonable prices. Their chick n rice is very good and so is their chicken quasedila. Lamb burger 🍔 was a little smaller than expected and the peri sauce is nice with the chips.

I've tried many Pepe's branches in my life and this one is head and shoulders above the rest. I order from here at least once a week and food is always flavoursome, delicious and top quality

Ordered via the app (I'm in Newcastle) for my husband who's in Hemel Hempstead working. Lovely food, fast delivery and polite driver. Bit pricey but was worth it for a treat. He said the hot is too hot for him but he enjoyed it. Will order again another time for him. Thank you for a great service.

10/10 my favourite pepe's. The best pepe's I've eaten at and I've eaten at alot of them.

Great food but literally every order is either missing something or there is something wrong. They only ever offer a refund and never resolve the issue. If my kid wants wedges and they send piri salted chips a refund is useless because my kid is still hungry. If spending over £35 on food the service should be much better.

Ordered a large meal. Burger ok, about the same size as a Big Mac. Chips were ridiculously small. Very expensive at 13.19. Better to go to or order from McDonald's.

Good value for the money. Good take away food. We had lemon &herb chicken wrap and fries.

Great place to eat and food is good. Price is getting a bit out of hand though!

The pepes here in Hemel make the BEST chicken n rice box!!!!! I’ve been to a couple of pepes in London and they ALWAYS disappoint - most notably Wembley Central and Watford.

Best pepes i have ever been to and trust be i have been to quite a few. The food is always fresh and juicy whenever i order or choose to dine in. They have always been generous with the chips and never failed with taste. Highly recommend the chicken xl meal as is it my go to.

I live in Watford but Pepe’s in Watford and Mill End is so over priced, it’s beyond ridiculous so I ordered 2 Chicken Rice and Half Chicken from Hemel Hempstead (Marlowes) and the total was £22.47. Before paying I asked the cashier how many sauces will I get with my food because lately Pepe’s have started being funny about sauces and he said “None because you didn’t order any”. I asked again and he replied the same again. I placed the order over the phone so why was I not informed that I will have to pay for the sauces? My order is £22.47 and they want 50p per sauce. Are you kidding me? I made the trip just to turn down the order because they want to rip me off with sauces. What the hell? Pepe’s used to be my go to takeaway but now it’s become a joke. Some of the branches charge you £8.49 just for Chicken & Rice with mediocre quality and poor taste and on top of that they charge you for sauces with 1/2 filled pots, absolute extortion. I won’t be bothering with Pepe’s and I would not recommend them it to anyone.

Would give 0 stars if i could. Food didnt even show up. Then when i called them to question it i was mer immediately before even having a chance to speak with an extremely rude member of staff yelling at me that ots basically tough. As a loyal and regular customer i am disgusted in not only the missing order, but their completely missing customer service. They tried to tell me food was left on doorstep as no one answered door....i have a dog that barks at the door, it cannot be missed !! Disgusting and i will NEVER eat here again

Food is quite good but it’s now so so overpriced. £20 including delivery for one person to eat from a place like this is outrageous

Eat here regularly. XL Burger is a great option as is the family platter. Always busy..

Been to a few Pepes and this is by far the best one so far all the staff were helpful especially a young chap called Taylor he was very helpful most the evening and the food Was Next level

Delicious! The marinade on the chicken was gorgeous with the perfect amount of charring. Chips & rice were lovely too. First time having Pepe's. Will definitely be having it again!

Didn’t even wanna give 1 star … worst chicken shop/takeaway I have even got !! Honestly save your money the food was cold and just old and a bit rotten …. Wouldn’t let me post the picture !!

Excellent n tasty food staff is also great 👍 definitely recommend

Messed up my order, total wait time nearly 40 mins

Just the best done how you want it

the food itself was "OKAY" but the price including the customer service wasn't, the person who was taking my order kept telling me to wait between my items and I could barely understand them. Overall I would say that the place is okay for now and then but definitely not for everyday.

People who loves spicy food can have this a perfect option

Ordered over the phone on a Friday and I was disappointed in the customer service as they were very rude! However, my burger was nice but the chip’s certainly weren’t. Would I order again from here? No.

The best wraps and BBQ Sizzler. Delicious. Thank you Pepe’s

only order here if you want your food to come wrong everytime. staffs full of weirdos aswell.

Order from here often, delivery has been quick. Chicken coating is amazing with a good degree of spice. This is one of my favourite takeaways.

Very bad quality food. I have to bin it

The Food is always on point, probably the best pepes branch that I've tried. In terms of service, very average and the atmosphere is okay.

Always order from here every time delicious 😋

If I could give 0 I would! Tried to order a chicken wrap with cucumber, they refused to give me cucumber which is very strange, when I went back in they were refusing to give someone else lettuce, anyone would have thought it comes out of their pay check (baring in mind I offered to pay extra for it in which they still said no) When I got my wrap it was soggy and the paper they had put it in was all stuck to it so instead of cucumber I got a lovely bit of paper with my wrap. Pepes is great but definitely not this one and the staff is awful! Would not recommend it!

OMG ...... what a hidden gem hands down walks all over nandos in flavours and quantity. I honestly think they sprinkle it with crack as I'm constantly craving it and have it around 2 times every week at the moment. Don't get me wrong the look of the food once unwrapped from takeaway doesn't look pretty but deffo backs its self up with flavour. It can be rammed in there and out of the probably 100 orders I've made only once they forgot one item on a crazy busy night....

I was served by kiya who was friendly very polite and professional. My food was prepared quickly and to a good standard. All staff I interacted with were great. Highly recommended.

Order never turned up, rude customer service. Claimed they called me, but they didn't! Ended up £40 down and no food

Ordered a family platter. Chicken was really tasty. Recommend it.

Good service and kind of same fast food in pocket friendly price.

Meant to arrive at 7.50 but waited nearly 1 hour 45 mins. Called up and told to wait longer. If you can't handle busy times then don't take so many orders.

WORST FOOD, TERRIBLE CUSTOMER SERVICE! A discrace to the Pepe's chain. 2 out of 3 burgers were undercooked. One came with mayo when burger states plain on. The half chicken was definitely old and when I say smothered I mean SUFFOCATED c in thick hot sauce that made it taste VILE! They didn't get the order corrected as well missing chips and dips that I paid for. Honestly don't waste your money on this shop. Go to lawn lane they're 1000 percent a better peri peri chicken shop. Honestly think they need an inspection

They literally can’t get an order right to save their lives, everytime we order they miss items, then they give you rude customer service and don’t even send what you’re missing and tell you to contact Deliveroo, who then just offer you a refund, useless

Tables not clean between customers, toilets are not working and the place should be more clean as there is food serving

Amazing front staff Delicious food 10 stars Will visit every day.

Typical pepe's. Nothing special here.

Food is OK - But Poor Ethics - You Spend Lots of Money on the food which they are charging a premium for already and then when it comes to sauces they become STINGY !! Its insulting to ask for extra Money for sauces when you have aleady spent a lot of money to begin with !!

I rang and ordered my food 20 mins before I got to the shop when I got there they hadn’t even started cooking my food whilst waiting for my food I see the chef pick his nose and wipe it on his apron I instantly left the shop in disgust will never use this shop again I should of got my money back

Ordered chicken wings and they gave us these soggy, sad things. Next door peri peri original is much better.

Had pepes in various locations but the food quality here was the best.

Food was mediocre, wrong order given. Counter staff were unprofessional, talked back to customers using foul language. Disagreements held publicly Infront of customers including young children. Was not happy with my experience would bit recommend.

Ordered meal platter as listed on the menu only to receive meal without the drink. I phone up to query why i did not receive the drink, was told that the menu has changed and the drink is no longer included. If this is the case at least remove it from the menu as listed even on Uber eats, very poor service on this accession and false advertising too!

Ordered meal platter as listed on the menu only to receive meal without the drink. I phone up to query why i did not receive the drink, was told that the menu has changed and the drink is no longer included. If this is the case at least remove it from the menu as listed even on Uber eats, very poor service on this accession and false advertising too!

Yesterday, I ordered 2 XL chicken burger meals, I asked for peri chips and large, when it got here I paid the money and when I opened it there was only 1 small bag of chips with no peri salt for 2 meals, I paid the full money.

I can’t believe how bad this place is the staff is really rude and when my food arrived it was all cold and some one took a bite out of my burger and my fries where stuck together and they asked me what drink I want I said Pepsi but it tasted like Tesco 50 p Pepsi

The food was cold. We ordered a platter wich came without the drink. The burgers were meant to be plain with a slice of cheese as label states it, but came with mayo and sauce. We called them, trying to sort things out! Big mistake. The staff was very rude, racist and said to ask for a refund from the app I have ordered the food from. Never ever will order from them again!

Best Pepes experience yet, I just love this brand, the food, especially the chicken XL burger is just perfect and very tasty, having tried many a Pepes around the country I found this one branch to be particularly Tasty, more attention to detail than in other Pepes, very friendly and attentive staff, very well packaged.. and the sauces were spot on, and not watered down as in other Pepes. This is hands on the best “Pepe’s” in the country by far and the absolute best place to eat in Hemel Hempstead, so if your reading this and your nearby, order from here, you shall thanking me. Every time you eat from here.

Looked busy so tried it out. Peri, Peri chicken had that charchol taste as well as the heat. Fries are massive portions.

Not worth the money quantity is very less compare to what you pay!!!

I wish could i rate more than 5 star.

Front counter staff change the dirty bean bag and not wash that washing their hands😡😡 very poor hygiene

That was absolutely excellent. When you're a foodie you put things in your mouth and it's not often they go bang that went bang. The chicken was succulent lots of flavour the fries were nicely seasoned with spice and the biggest thing and it's something so simple is they know how to do rice properly. Nice one.

Absolutely rude staff disgraceful service will never shop here again

delivering the wrong food not 1 time but at least 8 times I'm done with this place so rude drivers Are disgustingly rude The boss of the place has no respect for his customers I would not suggest ordering from this place as if you do all to the wrong food they will not replace it and they will try and charge you I'm disgusted with this place now

Worst experience I've had from a fast food delivery service. Used to be really good but standards have slipped. Today had to wait almost 2 hours(!!!) for food to be delivered. Order was simple and placed direct through Pepes own app. Called up after well over an hour to be told food was out in next delivery only to then wait another 35 minutes for it to arrive. Food arrived with chicken cold in the middle and the chips were like cardboard as if they had been left under a hotplate the entire time. Safe to say it went straight in the bin. Disgusting.

They used to be so good , but once they had so many customers they started to not care about the food and the customers.Always receive my order wrong even though I have added notes in ,cold food and also the sauce I pay extra I get half the pot. Rather order from peri peri lawn lane at least they listen to your order and get it right all the time.. I mainly get extra sauce on the chicken as it’s dry and whenever I ask them extra sauce the chef is always screwing me up as if I have Murdered his family. The staff don’t even know what they’re doing most of the time , just there for the sake of it nothing special. Need to starting paying attention to the reviews and start doing your best to make customers happy.

TERRIBLE! Food Arrived Stone Cold After 70+ Minutes Waiting... Estimate Given 30-40 Minutes... First Time Order, Definitely The Last Time... (Uber Eats Order)

food was freezing the only thing hot was the canned drinks and the hot sauce on the burger and even that was mild order placed 21:50 didn't arrive until 23:10 by which time the restaurant was closed wont be ordering from here again will stick to peri peri on lawn lane much better quality and value for money

The stuff wasn't great .less cominication

I ordered chicken burgers Your guys sending pitta bread with chicken Please make sure the orders Very poor orders taker

These guys used to be so good. Got freezing cold food, order incorrect even though I put in notes double check as last order was wrong. Such a shame, getting too busy and not bothering with customer service exactly what peri peri done then screwed it up! Not ordering from these any more and would not recommend anyone else to!

Best take out for me in Hemel hempstead yet.

Today afternoon I ordered check rice with extra hot but there is no minimum spicy and they didn't added enough sauce so, it's completely dry and taste was not good. I completely disspoted there service

I’d expect better and friendly service but honestly they’re chicken is finger licking

Ordered because another restaurant (rhymes with handos) wasn't doing collection or delivery, and honestly this is better. Great food, good value. Hot is a good level of heat if you like spice. Delivery took quite a while, but it was Friday and there's a match on, so fair enough. Will definitely order again.

Love the food from here. The Chicken and rice box is gorgeous and the portion is really generous. They always get our order right and the food is piping hot. Deffo one of my favourites

My family love this place, Twice a week. You will not be disappointed. They are so quick to deliver as well. 5/5 Thanks from Corners.

I want in to pepe's it was so much chili in chips wich is i couldn't eat it at all..

Best chicken shop meal I've ever had! Everything in our meal was perfect - chips, onion rings, lamb burger, chicken burger, chicken quasadilla, paneer rice, mozarella sticks. Couldn't fault the taste or cooking of any of it!

Ordered 2 burgers meals (go large too) Turnt up and we thought they had accidentally given us the kids meal lol we phoned them saying we ordered go large and this is actually the size... well shocked. Had 3 bites and burger gone haha that’s how tiny they are. Great if feeding young kids but terrible size for adults

Love to eat from pepes in hemel hemsted tks so much for great service

Me and my work colleagues often order from here at least once a week recently, sometimes more. Love all the food they do here and never once had any issues. Delivery is always on time! Chicken and rice is the best meal and thoroughly enjoy it every time.

Bar far the best peri peri chicken place in Hemel the food is the best I've tasted and cooked properly, delivery is fast. prices are very good and the menu has a fast range of delicious foods.service is ok. THE ONLY PROBLEM IS... When I ordered I was charged £1 for delivery but the menu said free delivery within 3 miles when I brought this up was told that they charge for delivery and that's that,this needs to be put on the menu. That said the food is amazing which is why I still give it the 5* review

Wing were burnt. Bad service and bad customer response.

The chicken here is soooooo good. We’ve had the whole chicken, chicken wraps, burritos, quesadillas, chicken strips, baguettes! I love the chicken here as does my other half. Always super fresh, decent quality, and arrives on time. Lush lush lush!

Always had amazing meals from here and good tasting veggie options, everything is such great tasting and always fast delivery. Would recommend to anyone 😊

fantastic food quick and great service !

this is the name to taste specifically this hemel branch

Food is 5/5... service is 0/5. This in my opinion is one of the nicest takeaway places in Hemel. Very tender, flavoursome chicken and a very nice range of food on the menu. However... The front staff are unbelievably rude (especially the girl on the counter) and it's such a shame as I do enjoy their food. Before the company reply with a rude sassy comment (as they do, check for yourself) this is a piece constructive feedback. If you were to employ staff who are more warm, welcoming and polite I would most like be ordering a lot more. Please do take this on board as I am not the only one who has experiencd this rude behaviour. Thank you

Ordered via phone. Ready on time. Good customer service and great food taste. I have a local pepe but hemel food tasted better

Really delicious food Fast service.

Fantastic food supplied quickly