Pepe's in Stafford

Called in today for a lunch , usually I have a morning Cappuchino and delicious teacake but today went for a Cappuchino and Cheese and onion toasty which was delicious! Came with an ample pot of Coleslaw and salad Lovely Crusty bread, I also had a "small" glass of the House Ros which was one of the nicest I have tasted and fully complemented the meal.

The service was very poor. We gave up waiting for a dessert menu, and explained that's why we were leaving, but the person who took payment just smiled! Two of us are gluten free, no problems with cross contamination. However, the salad bowl was very overpriced and the salmon was very pale and lacking taste. There is no point in eating out, if I can make something that simple better myself.

The food was hit and fresh and taste was exceptional. Customer service was cherry on the cake Thank you

Disgusting food safety, have contracted campylobacter food poisoning since eating a chicken kebab, still suffering over 2 weeks later.

Typical Costa food and drink but the service was not typical – it was terrible. Only one oven saw the wait for hot food being excessive and the way of working means that there is no way to ensure the correct order was taken by the correct person. One guy seemed to be waiting for ages and when my order (2 x Cumberland Sausage Toasties) was placed on the counter, he thought it may have been his. When I told him what I had, he mentioned that he had been waiting 15 minutes and still his order had not arrived. The Barista hearing this, checked and discovered that the order had been fulfilled but “someone must have picked it up in error”. Whilst the offer of replacement was quick, no offer of more coffee was made as the initial cups were either finished or cold. Take a tip from Starbucks – see how they handle queuing. As for the food. Just the same old Costa offerings.