KFC Stafford - Hough Retail Park in Stafford

Used drive through in the hope it had changed its ways since the other had opened but alas it hasn’t …. Tiny pieces of chicken in a boneless banquet which they might as well call it a “boneless mouthful” asked for 4 hot wings and as per usual got 3. If you are going to keep ripping people off just close the doors and find a different career

The staff Harshita is very nice here and give amazing service.

Service was slow even tho it was empty.. Chicken filet box meals the chicken was rock hard overcooked fries were hard spent over £50 will never go there again.

Good was lovely and fresh. Ordered a large Popcorn chicken meal and staff were friendly. Really recommend this KFC

Joe was very helpful, quick service, and delicious food

The food was hit and fresh and taste was exceptional. Customer service was cherry on the cake Thank you

The food and taste was excellent and customer service was fantabulous and manager Dhruv and his team was really helpful.with fantastic smile that made our day . Thank you 😊

Jazz was very good and efficient

Food was tasty and as fresh as alwaysss

Good meal out with my husband and my son's girlfriend.

Fast and friendly service from Daniel. He is really nice guy at Kfc. 5/5. Cheers

Lovely staff Monday evening.! Quick collection no hassle.

Just awesome food as always with KFC! The best chicken anywhere!!

I'm not happy. The bag was open, i did ask the delivery person Why. I couldn't understand what he was saying. The food was overcooked and cold. Disappointed and cheated.

Ordered chicken wings chips and some dipping sauce. Was charged for the sauce but upon arriving at home realised they didn’t actually give the sauce?? and the fries aren’t fresh at all seem like they were refried

I had pre ordered for 10 past 4 so my girlfriend had time to eat before work and it came at 4:38, there is major roadworks and traffic between the KFC and my house but id assumed that they would take that into account for when they should start the order but they didn't start cooking until 4, I'm not that bothered but my gf is hungry at work

delivery was brilliant however kfc wasn't. the only thing they actually got right was the burgers everything else was wrong.

I had a great day at kfc Daniel was very good and he has good customer service

Food arrival time kept going up by time food had arrived it was cold chips were tipped out in the bag not what I wanted after a long day at work. Not a very good meal and I’m by far not very impressed with the service KFC have offered me tonight. It’s disappointing and shocking and I can’t believe this has happened to me tonight. This is not a very good service and I don’t recommend

took an hour and a half food cold not happy will not be ordering from KFC again.

Harshita gave really good service

Nice chicken thankyou. delivery driver was nice, polite and respectful. very pleasant experience thankyou.

Delivered with care. delivery driver was lovely. I got to the door before he knocked and when I opened it he startled me as I didn't know he was going to be right there ( I was going to wave him down because the house numbers are really weird here) He really cared that he startled me and made sure I was ok. Thank you. the food was excellent and hot. fries were absolutely lovely.

Ordered for 1700 but arrived 20 mins later even though I ordered it at 1500

Everything was very good and more than happy with the service provided 👍🏼

Good customers service and service was on time 👍🏽

I decided to go for the twister wrap £10 deal with two chips. The wraps had no salad or coleslaw in them plus they were rammed with too much chicken. Me and my partner are well disappointed.

2022 review: Slow and extremely rude service especially by this one kid who was front of house!! Sep 2024: Service as improved but my buffalo burger was returned because it was like chewing rubber. Burger was replaced promptly but looked a right mess in the box and it was absolutely covered in sauces 😡 Didn't bother to complain for a second time but have definitely decided never to return to this KFC restaurant.

£2.39 for this???? Never going back Gone absolutely shit in the last couple of months, think it's been taken over by paks

The driver took the food from the restaurant, said he delivered it but I never recieved my order

Was shopping and fancied chicken ,so popped in to c what was on offer we decided to go with the mini fillet bucket ,food was hot and delicious and the staff were very helpful and polite, will definitely recommend to a friend .

Called in to stafford store today , first thing I noticed was how clean the restaurant was . Was greeted at the counter by a lovely smile . Young lady took our order she was very knowledgeable . Order didn’t take long . The food was hot and correct . Well done to all the staff

Went in today and had a lovely meal served very quickly. Store looked very clean and ash who took my order was very helpful

Food has greatly improved the past couple of times I've ordered.

Great service and food! Ash who was working on the counter helped me use the kiosk as I had lost my card and needed to use cash. Will definitely be back!

This KFC is one of the better ones, the staff are always polite and friendly. The food is always fresh no matter the time or day! This is my go to KFC!

Barely any chips in the packet and forgot the sauce

Friendly driver, food arrived fast

Great service and food was fresh for once 👌

Took an hour and half to be delivered

Staff were very rude and delivery was extremely late. Food is cold

Cold, stale - not fresh in the slightest, avoid

wrong order, missing items, cold and greasy.

I paid nearly £30 and the main items were missing in both orders

Took almost 30 minutes to get our food and there nobody in there absolutely shocking Food was nice though

received whilst still to warm.to enjoy

missing item from order a can of Pepsi max plus missing a piece of chicken

food was amazing got extra fries i think 1 in bag 2 in box food was hot burger was yummy I praise KFC stafford 100% thank you

Went in to order food told I must use the kiosk as don’t take orders at the counter not good service as I explained only had cash on me.. and kiosk is card only.. so went to Asda for hot chicken breast better taste too…

Do not order from this place!! We ordered chicken worth £43 and they delivered none of what we ordered. When we called them to get a refund, they said we had to go into the store. After speaking to the manager "Khalid" in person, he told us that it was none of his responsibility and that we'd have to take it up with "online". Absolutely embarrassing and ultimately, theft. Be warned. Do not use this kfc EVER!

They called me to tell me there was no gravy. And when I let slip it was my birthday they put 2 cookies in and wrote a happy birthday message on the bag. 10/10 customer service. They also told me how to get a refund though just eat for the gravy. AMAZING. KFC HAS MY HEART RIGHT NOW!!

Never arrived, food was stolen by driver even after a tip was left

Quick, friendly service. Food was hot and correct. Restaurant was clean. Asked for ketchup recieved a boatload. Was quite amused.

i didn’t get my cookies which i ordered so would like my money back

freezing cold food, chips are rock hard and taste like they were from yesterday, and was forsed to watched the "courier was at the restaurant" and "food preparing" screen for 50 mins!! SHOCKING!!

Placed an order via the drive-through, half of the order of food was completely wrong (should all have had bones in the chicken, but half of them were boneless) the drink I ordered was lemon and lime (sprite) the drink we got was orange and didn’t really taste of anything. Sadly this is not an uncommon happening with this particular branch of KFC, they don’t seem to get the order 100% right quite a lot of the time. And it’s not cheap anymore is it? £23 for two meals! For that kind of money, I’d like to have the food I actually ordered! In future, if I decide to use this company again, I will order the food from the screens in the restaurant itself. At least then I know that they should have received the order correctly and understood it properly. Then at least I can check it and know what is actually happening, however, I shouldn’t have to do this it should be correct every time. McDonald’s manage it Thank you

Really good which is rare for KFC .good service food hot and served promptly with a smile wants not to like 😀

i just wanted to let you know the drivers wheel cover came off outside the flat and is currently sitting on the field

Worst KFC going, never get order right, run out of the one ingredient in the company name, service is terrible and slow full of apologies, whilst uber eats and deliveroo fly out the door as priority. Ruining the franchise.

Food is hot and delivery was on time.

The deliver guy need to get sacked and he can't read the address I didn't put "flat".....

Food was good but one problem. They have me Pepsi Max when I order Apple & blackcurrant fruit shoot.

The food is very good, but every time I order a big order for a group of us, there is always something missing. One time, a whole meal and last time chips. Unfortunately, we couldn't go back for what was missing.

I ordered online and I’m missing 2 burgers and 2 fries. This is a joke. One of those zinger burgers are £7 something and I didn’t even get them….phoned the store and told them I want my food, like I paid a lot for it and the manager talked to me in a really rude way. This is not acceptable!!! Staff is really poor as well.

This is unacceptable behaviour from the staff and the manager…

can't say nothing bad. Arrived on time and hot so full marks.

The food was awful chicken dry. Chips cold. And the gravy was coagulated and tasted nothing like kfc gravy. I asked them to change a peace of chicken because there was not meet on it and he said it was a rib. 🤣🤣🤣. He wasn’t wrong there it was the rib cage and spine. 🫣🫣🫣😜

Oil needs changing chicken had a nasty taste

excellent service and quality for a fast food company. No complaints

Order came at the time given and all good was nice and hot. Only downfall was they forgot the coleslaw! Devastated

loved the food and great service

very happy with service delivered on time and was still hot

No vegan products! (Veggie not vegan) I proceeded to order the side salads and as some what of a substitute, mash. Only after ordering were we made aware they also had no mash but were able to swap it for a gravy (for my partner). Service inside was polite but standard and we got our food with a short wait time. Unfortunatly when tucking into my side salads (x4), I REPEATEDLY found small chunks of what I would assume as batter from the chicken AND wilted lettuce with a hair attatched!!(photos provided) Overall really disapointed with my visit and shall not be returning.

Great delivery, fast and quick.

The delivery driver was sat in the car on the car park on his phone rather than delivering the food first

Both popcorn chickens we cold weren’t happy at all

food was cold,chips were soggy. food missing from order.

Only negative thing is there is always items missing from large orders

my food was freezing driver didn’t even have a warm bag

Good driver should get paid more

Was missing mini fillet and gravy

Will I ever order no food never came 40 pound gone down the drain

Missing fries , missing 2 parts of chicken ( given parts we do not eat, although request side Breasts only ) called spoke to Charles manager told to collect (defeats the reason for ordering a take out -carer impossible to go out to collect , plus I paid for a delivery service for a reason ) told they do not have a delivery service only Uber eats.. then resent missing parts via Uber eats KFC mistake not the customer ) Charles resolution as kFC customer service -“ complain to Just Eat” 😳 shocking

I did not receive the two large gravy.

I haven't used this KFC for a while as it was so bad last time, but thought I'd give it another try today....wish I hadn't bothered!! My wife had a 2 piece chicken meal and they bought it to the table without the chicken portions, when she went up to ask where they were, the girl that bought it over acted as if we were lying and had to come over to the table and have a look. Don't get me started on the hot wings, so small they are hardly worth bothering with! Chips as rubbish as ever and prices are shocking for what you get! The new team running the place have somehow managed to make it worse!

Missing items AGAIN! every time I order thru Justeat, I never get what I ordered. Shameful.

KFC Secret recipe definitely incudes SALT ,too much SALT! think Colonal Sanders needs a bit of a re think, or include a health warning and a VERY large bottle of water!!

Apologies to the driver. He had 2 deliveries and the first one was on the other side of the town. Not his fault.

Krushem was basically water with chunks of Oreo in and customer service was awful

Driver was brilliant - shame the store let us down again, hence the 3 stars on quality. Nothing bad on the drivers side 😁

I asked for Pepsi Max and got Diet Pepsi, I tipped the Driver and she was so grumpy

Order was missing dips and corn on the cob.

Ended up going to the restaurant to get the food it was so late. Said the driver was at restaurant at 19:22 and no change before I went at 20:00

Very, very poor service at the KFC drive thru.. have been ripped off a few times now, with items not being put into the take out order, despite paying for them! I wonder how many times per day this happens, and KFC get away with it. 🤔 Shame as the food is always good, despite becoming very pricey now. Some of the "offers" are good value.

Missing all the dips, mash potato and fries. How do you stay open if you can't read an order?

Got someone else’s order. Tried to phone the store no answer. Very disappointed.

Ordered 6 wings and chips and a drink. Was told 2 min wait and actually took 12. Chips were cold and hard and had sat there for some time. Wings were tiny. Staff happily walking around talking to people when customers are waiting

From ordering on the app to delivery, it took 1 hour 20mins. The food turned up late and barely warm.

When I got my order it was missing one fries and I got given the wrong burger. It was also cold. I had to warm in microwave.

I ordered four hot wings from KFC and only received two. In the past I have had similar issues. Corn being replaced with gravy when not ordered.