Pepe's in Epsom and Ewell

I was at the establishment making my purchase and came to the mall to serve a Deliveroo driver, mistreating him, I cancelled my order due to the lack of education of the employees at this mall!

Some of the employees make a lot of bad jokes and make fun of the drivers who pick up their orders there. Many of my fellow drivers and I avoid picking up their orders at this establishment because of the jokes they make on us. Some of the employees are extremely arrogant. If you order delivery at this restaurant, you will have to wait, as there is a long preparation time. We hope that this will be corrected by management.

Terrible place, horrible service, very rude staff, very rude with the deliveries. Worst place to visit in Epsom. Super bad service, the people who work there have no respect, they are arrogant. Horrible. HORRIBLE

The staff at this restaurant are being very rude with the drives and are taking a long time to make the orders.

They don't answer their phone hence the 1 star

I’m a food delivery rider, and I had a highly disappointing experience at this restaurant. It was raining heavily when I arrived to pick up an order, and I asked one of the staff members if I could use the restroom. I was told, ‘Drivers are not allowed to use the restroom; it’s for customers only.’ This lack of basic accommodation felt incredibly disheartening. Treating people with respect, especially those working to support your business, should be a standard, not an exception. Experiences like this reflect poorly on a restaurant’s values

They are rude with delivery riders

Had their food both in-store, and today ordered via Just Eat. The restaurant was quick to push out really good Grilled Chicken. Amazing flavours and portions! So yep, do recommend them!

very good experience i love epsom i have never been

Very nice I tried many times and always difficult to guess which visit was best.. Highly recommend

The slowest service ever !! When ordering I had to allow min 30mins to collect. And although the shop was empty they started preparing my order after i arrived to the shop 30mins after my order .overall 45 mins to collect after ordering. Really ?

Someone took a bite out the burger and delivered us eaten food. Not ok. Especially with covid issues. This isn't acceptable.

Brilliant food very nice staff (Ammar and umair) i would recommend it to anyone coming epsom for a dinner

Best pepes in the area! They Always make it saucy and are very nice!

Visited the place recently and I was delighted by the service and the quality of the food that I received. Would highly recommend anyone who is willing to try grilled chicken options.

Best Paneer Rice. Must Recommended. Friendly Staff.

I love there Rice Box. Highly Recommended and amazing service.

Amazing food and Amazing Staff!! 5/5

Awesome peri peri style chicken. Always love the food here, humble staff.

I was there 50p extra for the chicken breast I waited too long and not even a knife, fork or sauce after they made the food prices so expensive I don't want to go back me and my friends because thinking too much money and too little service

I’be been there customer since they opened. Last time I’ve ordered and have been told to collect in next 15 minutes. As I went there in 20 minutes and they were then started preparing. And when I’ve asked why is that, one of the their colleague mentioned that they were busy. I wouldn’t posted If It happened once. It happened twice and they need to improve their services. If someone is going to read that review, see others reviews as well.

Highly recommended. Great taste and Friendly staff ✅

Wow! Ordered a takeaway half grilled chicken meal (Extra Hot) and it was banging! Poured the juice in the bag all over the chips!

They charged me 17:99 for 10 strips..it has to be £ 13:00..they clocked that straight away..staff were smiling and making jokes between them.when I confront them,they accepted it and refund me £5back..they think I was drunk..shame on you !!!that is a disgrace..honesty is a best policy..get that right you doggy business owners!!!that was on the 8th August and it was in Epsom brunch!!transaction was £17.98 and it was around 8pm..I never go back there..Such a bad costumer service!!!

Food was fantastic! Good customer service.

I ate chicken and rice, you suppose to choose the sauce, i chose Mild & Lemon-Herb, the test is amazing

today I got a chance to have food in Pepes first time and I was amazing with what a lovely food with good flavours which I was suggested by one of Till staff Hot and mango on chicken rice and what a Taste simply Wowwww….. definitely I would recommend it and will visit again for sure 👍

Chicken and Rice what a Meal it was ….Really liked it . Taste was amazing, really enjoyed it as a family dinner, soon will be visiting again as has a best experience and staff was very friendly and service was really good Thanks Pepe’s.

Last week we visited Pepe’s really had good time with an amazing food and kids really enjoyed it. Whole chicken with mix flavour Hot & Mango was soooo good in taste I would recommend it for everyone 🙌.

I’ve dine in last night spend about £70.00 there. Since last night I’m feeling sick and not well. Food was awful not taste at all and it took them 45 minutes to prepare. Team working inside very slow. Avoid the place.

Beautiful food staff lovely I would definitely recommend this place best food in Epsom

Not great experience. Spend £45 just to be told you can't have any sauce. Food had no taste, and the staff was not helpful at all. There is a lack of training. After order I was told no whole chicken. Coming to chicken shop and no chciken. Just avoid this branch

Ordered my food for pick up on the phone 15 minutes before and when I arrived they said they didn’t put my order through because I was driving even though I was on the phone to a lady for 3 minutes and 40 seconds.Then they said the number is not there to order food only for a “question”. The staff there are not friendly and very rude

My friend and I entered into the shop at the very last minute at the closing time. Although that the staff were very friendly and served us with the high attention. In addition, as my friend is vegetarian for her was prepared the food exacly she desired. I could sey, the food from the whole oreder was freshly prepared and very testy.

I don’t normally give reviews but wow, this is the best chicken shop I have ever been too. The best staff the best chicken and rice. It was sooo juicy and just amazing. Friendly staff especially nawaz and pardhiv. Legends

Excellent spicy chicken and chips and extremely courteous staff..Highly recommend

I had recently chicken rice box. I had really good experience. Taste was speechless. Customer service superb in store. Friendly staff.

I have been to pepe's restaurant few times , i 'd recommend it for everyone, its food is delicious i ordered Loaded fries , chicken wings ,chicken chees Quesadilla, its 10/10. Nice place , staff is very friendly. I am regular customer. I have always recommended it to my friends and they all have loved its food.

Pretty decent food. It’s not the best value for money, but does the trick.

Worst experience ever… Do not order food ..!!! I repeat DO NOT ORDER YOUR FOOD..

Ordered a quesadilla and chicken salad via Just Eat and I'm honestly just shocked on how awful the food is. The salad had so much brown liquid it's was swimming in it. Also packing chicken and salad together makes the salad warm and wilted. Literally a very small handful of chips and the quesadilla had a very small amount of filling. We definitely will not be ordering Pepe's again. Such a waste of money for awful food.

Over cooked food .staff member was rude.The manager apologised while we were leaving.

Staff are friendly and welcoming food is fresh and hot highly recommend!

Good food the people are alright

Heavenly tasty food excellent service and polite staff.

Recently I visited this store and ordered the grilled chicken with extra hot flavour the taste was awesome and staff also well trained, I will surely visit this store again

Great taste and customer service is very good

Excellent environ And friendly staff. Everyone is so polite and the food is mesmerising to another level. The kitchen is WAYY CLEANER than some of the other places

If it was possible I would have given 0. Yesterday they served me burnt chicken grilled when I raised my concern one of the lady servers came to fight with me stating that it wasn't burnt. It is like this. I told her I had this same food here so many times never it tasted this bitter. Instead of apologizing her reply was Oh I have never seen you before. I replied but I saw you here before. Then she was still arguing with me and all the other people inside the kitchen talking in their native language and staring at me. I packed my food and left the shop. I didn't ask for any apology or explanation just informed them that the food was burned. I paid them for the food, it wasn't free. I felt humiliated. It was my regular go-to shop. A ton of times I ordered online, and took take away but never going back again. Just would like to request the management team to train your staff at least to behave politely. It doesn't cost anything. Worst behaviour!!!!!!!

Lethargic service team ,overcooked chicken became so smoky and bitter .One think they know well ,That is to argue rather than taking constructive criticism .3rd time eating from here .last time the wings were so sour due to flooded lemon Juice .Horrible experience .

Amazing grilled chicken with mango sauce

Called about 8 times no joke, to order my food. They were rejecting the calls. At 6:30 o'clock I was going To order food for 6 people. 5 whole chickens and 6 rices and other bits. Then I drive there stand outside looking in ring the phone again I can see them physically turning the ringer off. So I got in my car and drove else where. I will Not be spending my money for that sort of service. Not profissional what so ever.

I had Chicken and rice with mild flavor,.Taste is 👍🏻 great . I will visit more great service. Friendly staff

Amazing tasty food.. Good flavours.. Everyone should try Chicknrice and chicken xl for sure.. Moreover the peri peri fries are like cherry on top.. Amazing.. Will visit again 1000%

Order is now 50mins late, not even with the driver and no answer when trying to call the restaurant. Will be seeking a refund, as it’s a bit of a nonsense. If these guys get their act together, I will delete this review. If it remains, read in to that what you will.

Epic taste and mesmerizing environment. Loved it 😋😍

The chicken had a mouldy taste!!

Lamb burgers were on the small side but ver delicious. Peri chips way better than Nandos.

Very poor service! And no help what so ever I called Pepe Pri Pri to tell them I’m allergic to tomatoes and not put in my wrap as when I order on just eat it doesn’t have a part where to leave messages on what your allergic to so they basically said they can’t change because they have made order yet I’ve paid for my food and allergic to tomatoes

Not a good experience, overcharged, and they forgot half the meal. More charcoal then chicken.

The orders came without cutlery.

Very expenses staff very rude portion very small place very dirt

Service was really poor, staff seemed unhappy to help. The food was served almost cold.

When I stopped by for food, it was a quiet time of the day. I did expect it to be busy, but that didn't matter. Food came hot and remained hot when I got home. Cold drinks in a seperate bag, so therefore did not make food cold. I got Mild seasoning for my food and it must be my taste buds as I still found it slightly spicy but that was not a big deal. Food tasted good. Would go back to try another meal. I got the chicken nachos. Good value for money

Please avoid at all cost. I was served raw chicken twice. The first time the lady that served me argued with me and second time the manager argued with me making excuses and denying the chicken was raw. I requested a refund for the appalling attitude toward food safety and was denied because they said I ate some of the wings. Of course I am going to eating some of the wings, I can’t read the future and predict I’m going to be served raw food again. Disaster and complete rip off. Avoid this place for disappointment and potential food poisoning!!!

Place_ It's a new store of Pepe's piri piri in Epsom high street,located next to speacsaver . Food_ I ordered Pepe's fries with their special masala also the whole chicken of piri piri Price _ Reasonable Worth for the food

Very slow service but well worth the wait!

One the best in town. Really love the taste of their chicken.

I went to to restaurant, food was delicious, staff were well mannered, very clean restaurant at reasonable price . I would definitely recommend,

Very rude people I went inside so many customers inside and he say to me is close and very rude Rude people

Great taste with reasonable prices. Worth trying x

Great customer service as always and great food. Been there many times and loved it always. Will always recommend.

I recently discovered a fast food gem, and I can't help but sing its praises. Pepe’s is a must-visit for any fast food lover. The service was fantastic, the food was mouthwatering, and the overall experience was beyond satisfying. Don't miss out on this delightful spot!

What a lovely food definitely will recommend 👍🏼

Great Customer service and food is delicious I definitely recommend it 👍

Had a great experience there in the past.

My favourite takeaway, excellent service everytime. Lovely burgers and fries, chicken is by far the best I have tried so far.

This restaurant offers a variety of burgers, fries etc . The burgers are juicy and flavorful, and the fries are crispy. The restaurant has a modern and clean atmosphere. enjoyed every bite of it . The service is quick and friendly. Prices are reasonable.overall experience was 9 /10 . do check upon them and taste the yummiest food .

Had a good experience at pepes epsum. Really nice meal. Enjoyed the grilled peri peri chicken. Great service.

The dining experience at Pepes was an absolute delight. The flavors were sensational, the presentation was exquisite, and the service was top-notch. A must-try for any food enthusiast!

Good customer service ,great food quality

I really liked their grilled chicken especially wings with lemon and herb flavour , their chicken rice is also very delicious full of flavours , i really recommend their food which has reasonable prices and will visit again 👍.

I have been here a few times and i think its much better than Nando's. Ive even brought there peri powder and bottles of there sauce for at home. I get the whole peri chicken extra hot to share and peri fries and even there peri mayo or garlic mayo is so good. I would definitely go here and recommend trying it. There peri burger is nice too

The food is excellent, always cooked to perfection. Portions are generous, and the serving staff are friendly. Food sometimes is a little slow, having waited anywhere from 5-45 minutes for an order on occasion. Could use more seating and a little less violent lighting, but otherwise great for a takeaway.

Placed order was told it would be ready to collect at 8pm.....got there around 810pm and was told to wait another 10 mins. But I did get 4 extra chicken wings for free!!!!!!

Best foods I ever had in my life. Best service

It is disappointing to see that a business such as Pepes is not answering their phone. In today's fast-paced world, good customer service and communication are essential for the success of any business. When a customer tries to reach out to a company and is unable to get through, it can create frustration and a negative impression of the company.

Food is tasty, lots of choice but you can wait a long time if its busy.

Surprisingly tasty food. Would recommend after a night out

Probably the best place for a late night takeaway on Epsom high street. Tasty and fresh.

Every time we get a take away the food is always wrong the staff don’t understand anything you say and take the right old cheek out of you. Never gone somewhere so rude and the customer service is awful

Nice place for an alternative to Nandos

First time coming to Pepe’s Epsom, I have ordered Pepe’s spicy Rice with succulent strips of Piri Piri chicken it’s was delicious.

Excellent tasty food always. Grilled to perfection.

Really Really Really........ Gooooooood

Fantastic and delicious halal food

Very good taste, all my friends loved the food after a night out, amazing staff

I will just give the one star for their staff today I have called Pepe's epsom to place order one girl pick up phone and talking rudely. That call ruined my saturday mood.

ichen was very nice and nice people there aswell,

I ordered you 2 whole pepes chickens . They were packed and handed over to me , thanking me for choosing pepes for my order. Reached home and found out they only gave me 1 chicken. Disgusted I called and they gave a pathetic excuse that the new staff had NO idea what they were doing, I should come back to collect the chicken that was left on the counter. I doubt if I will risk ordering again unless I see what they are packing.