Mcdonald's Restaurants in Epsom and Ewell

Sorry to say but apart from the guy that corrected my order after they got both mine and my friends wrong. Upstairs was closed by 7pm meaning there was around 6 seats at its busiest. This venue is clearly only interested in deliveries and not on the customer's that come in. I physically watched then send out 6 different orders whilst mine sat on the side getting cold. Chips were luke warm and if I was rushing off to the cinema I would have sent it all back. Order a change to a double cheeseburger which they got wrong, lucky I checked as it was completely wrong. I was strongly advice trying somewhere else as this store is not good for the passing customers. Having said that the staff member that helped when I took the burger back was brilliant.

The hot chocolate tasted very diluted. It was like the water you get after rinsing the cup that someone else had hot chocolate in it. Apart from that, it’s a normal McDonald’s.

Food was cold after waiting aged

Self service machines are garbage.

Really bad experience in this McDonald.

I was looking forward to my McDonald's meal after a hard day at work but was instead greated with suspicious substance covering the ground floor. I did slip but not badly enough to fall. I belive they have now lost me as a loyal customer!!

I used to think Epsom McDonald's was one of the best but today every part of both of our meals was stone cold and returned. Don't cook excess products and fob customers off with leftovers.

Fast food? Lol. 15 mins to get one item at 8:30 in the morning!

I ordered a McDelivery but part of my order was forgotten. As I had ordered through the app, McDonalds refused to help and I was sent to Uber Eats. They then also refused to help or issue any form of refund. Awful service.

Most seating and the toilets are upstairs which is closed in the evenings for some reason.

Went in to grab a takeaway in the morning, purchased a double sausage and egg mcmuffin, hash brown for myself, egg mcmuffin and had brown for my partner and two toffee lattes, very oddly though at the end of a 3 minute walk went to eat and drink and everything was cold. I saw them prepare things but can't have been heated well as obviously shouldn't have gotten cold so quickly.

Very slow to get food. Food is always look warm and coke is flat

Awful ordered 3 happy meals after 15 minutes my order number disappeared and I could see my food just sitting on the side clearly forgotten so I asked the server what was happening, no apologies he tried to close the boxes and give me the cold food so I asked for my money back, still not a sorry or acknowledgement of the mistake, useless rude incompetence will never use this hole again

Awful. Need security in this McDonald's, either full off chavs sat on the tables, loitering with no food or the travelling type. In this case, pushing in front of my kid to snatch a table. Scum. Get them out, this is no place for families. Staff are useless. They don't want to get involved, and your order takes ages. Seriously, it took 25 minutes to get two happy meals and an adult meal. We would have been quicker going to a restaurant.

Ordered off Uber Eats. Took 1.5 hours for delivery even though motel I was staying at was about a 5 minute drive. I had to send a message to the driver to find out where it was. Order turned up, no apologies why late, driver left. Opened order and it was wrong and burger and chips were both stone cold. Through burger away as it was a chicken & cheese burger and felt like it had been cooked hours ago. When went back online to complain it said store was now closed. Pretty bloody ordinary

My kids love this place. The manager Abbas is very helpful. he keep the place tidy and very welcome

Hectic restaurant.half of my order left out.

Waited 30 mins at 1pm on Saturday

Helpful and friendly member of the team Quick service of meal to table Clean all round Tidy toilets Budget meal is what it is but could be less chewy Fries as usual Mc's standard Milk shake very poor consistency and too too sweet!

Don’t even bother getting delivery from here they can’t even do a simple job of making sure everything you ordered is in the bag. Terrible service

Too noisy, busy and chaotic, no parking nearby.

A normal McDonald's, if I'm being honest. I went in after taking my 2 little ones to the cinema at about 7 pm. Food was as expected, so there were no issues on that front, but there were some interesting characters in there. I was a little worried for my children. It wasn't the restaurant, more the location and time that was the issue!

HAIR in the food. Food taste like it chemicals on!!! Avoid at all costs.

Poor delivery waited 2 hours and got no order

They were quick and great attitude

Delivery driver was on time and friendly. I got exactly what I ordered and the food was hot and tasty.

Sent a diet coke and not a normal coke

I ordered a burger meal value £6.95, not only was it cold but there were no chips. The delivery driver forcibly wouldn't let me shut the door as I wouldn't give him my phone no. It was very frightening, I am 80 years. Will never order again from Mc

Awful. Ordered with a 15-30min time slot. Didn’t arrive until over 1hr from delivery. Food was stone cold. Awful!

We ordered 3 burger meals, there was something wrong with everything ordered. A burger was missing. The remaining burgers which were delivered were meant to have cheese which they didn’t. We ordered the large Twix and Galaxy McFlurry, they were half filled at best. The chips were about the only thing which was okay. Very disappointing all round.

Delivery guy sounded very busy , but apologized for lateness,

They changed the expected delivery time once the order was placed. Waited 1 and 1/4 hours and the food was cold and soggy when it arrived.

food was stone cold couldnt eat it cost £31 and was offered £13 just eat credit absolute joke!!!

The food arrived 2 hours late, cold and wrong order. Drinks had spilt. Never using Just Eat again!

Waited 2hrs for food to arrive stone cold ! even the mcflurrys were slosh/water. Have ordered before and food arrived warm enough to still enjoy , this time it went in the bin , what a waste of £40 quid !! won't be ordering again. shocking .

Slowest service ever!! If delivery, nothing is packaged properly. Chips always half full.

It never arrived! Really disappointing service from Just Eat and McDonald’s Epsom. Awaiting full refund.

coffee spilt absolutely everywhere and she has tried to hide the fact that the food was soaking wet, very rude driver. its a shame as I use justeat a lot but your drivers are getting worse and worse. always with mcdonalds. I don't know if I can continue using this app in all honesty and I tend to use this app quite often. please can you refund this as this is the second time now I've had to complaint about mcdonalds drivers!

Food was cold as it always is, half the order was missing, driver was so rude and unhelpful, his exact words 'its not my problem'

Delivered with a smile. She was great professional and friendly. Carried with care and was still hot!

Food was 2 hrs late. I placed order at 5.45pm it didn’t arrive until 8.20pm. Stone cold and drink had soaked through the bag. I expect a full refund.

Didn’t get half my food left a complaint and asked for help never gave me my refund horrible service.

The food was freezing cold as if it was old food. There was no lettuce in one chicken burger but way too much mayonnaise to the point that it was unedible. I am not happy about this at all as this was supposed to be an enjoyable meal for me and a friend and we ended up having to cook which is not what we wanted to do, and was why we ordered from you.

I don’t blame restaurants but orders from Just Eat frequently arrive stone cold and inedible. Coupled with this the service offered by Just Eats in response to raising issues is appallingly inept and designed to cause further inconvenience to customer.

I ordered at 17:47 and my food didnt arrive till 20:20. I would of prefered if it was cancelled and even more i didnt even get the right order , im missing two of the milkshakes absolutely fuming

We seem to constantly have our order delayed every time we order McDonalds. I ordered at 6.15 and it arrived at 7.34. We have cancelled previous orders due to constant delays. I know we are not close but presume it is the drivers that are not accepting the delivery due to the distance. They would prefer more local deliveries as they can deliver more and make more money. If it is accepted for delivery then it should be delivered within the initial time given.

The longest waiting time I have ever had or received from any form of food delivery over 2hrs and ten minutes from point of order to point of delivery . Absolute terrible delivery turn around time and service

food was missing and what did arrive was stone cold. not impressed at all wasted my money

80 mins for delivery but driver said it took him 7 mins for the journey + burger, nuggets and fries were cold and soggy

Delivered almost 2 hours after ordering and was stone cold

2 hours late and freezing cold

Yet again the delivery order from mc Donald’s was incorrect they didn’t deliver the right order . The only way to get the correct order is to re order and pay again

Food was piping hot and delivered quickly

The order was missing a portion of chips

Not the couriers fault, this restaurant always takes longer than the proposed delivery time when I order

I placed the order at 17:40, it originally said an order time of 18:15. This then kept getting pushed back further and further. The poor driver was at the restaurant for over 40 minutes waiting for the food, so not his fault. This was food for children - no way to cancel the order and I had to feed them something else as it was going to be bedtime before it arrived. The food finally arrived at 19:20, an hour and forty minutes after I ordered it and over an hour after the original predicted time.

The food was 45mins later than the longest time advised when I placed the order and once received EVERYTHING was too cold to eat and had to be reheated - very disappointing

No 9 chicken nuggets and food was cold

really unhappy with delivery... took more than 2hrs. seriously poor service. not even a STAR given.

My order was on time but the delivery time was forever when I live very close by and only ordered one meal. It was super cold too

Cold food, almost 3 hours till delivered disgusting service do not recommend

ordered at 13.29 food arrived at 15.15 when it said 15 to 30 minutes at the time of order

Wrong food delivered. What was delivered was cold. Chocolate & teapot come to mind.

We waited 2 hours for our food and it's all cold and soggy had to throw it away

none of my food was delivered and it said it had been!

I waited over 90 minutes from the time of ordering. The food arrived cold and inedible so it went in the bin.

Food was cold, chips were hard and apple pies was sent out after discarded time

2 hours late and came stone cold with a warm milkshake

Food took ages to come! Then when it arrived it was cold and like cardboard. The driver was very pleasant but the food was horrible. I threw 3/4 away.

Food was freezing cold. Took over 1 hour to receive and receipt time of food being ready was 1hour before it was finally delivered.

Food in horrible condition and could not eat it, coke split in bag

Ordered at 5.30pm, delivery time kept changing until it says delivered at 8pm and nothing turned up. Never using JustEat again

Order at 7.20pm and order kept getting pushed back and pushed back for the delivery drive to turn up at 9.56pm over 2 hours and half waiting, I never accepted my order and will be complaining as this is the second time this has happened.

Yet again, missing parts of my order! How difficult can it be? Missing 1x double cheese burger

The food was great thank you ☺️

Arrived quickly and was hot and fresh

Didn’t get any dips for the chicken selects

Some items were warm, instead of hot.

The time kept changing , from ordering my food I waited an hour for delivery . Food cold . Normally happy with food , delivery time etc but today not happy at all

Driver was really professional and friendly. Thank you 🌸

Food was missing waited 1 hr for delivery

Met some rude staff in my time, but this place is worst. Came up from Portsmouth, dropped kids off at Chessington and thought I would grab some breakfast. Wish I didn't. Staff so rude, esp woman with a bandage on her wrist. I asked for a sugar for my coffee, nearly threw it in my face. Disgusting.

nome of this is what I paid for

This is unacceptable. I was hoping to get my order at least within half an hour. Food was cold and came extremely late

I ended up getting my meal from uber eats quicker after ordering over an hour after I ordered from you …. FROM THE SAME RESTAURANT. Ridiculous amount of time to wait for delivery. This order went straight in the bin, was old and cold by time it got to me.

extremely unhappy. missing items, wrong items, cold food and questioned by the driver on if it was my order and asking me to produce my order code, never ever have I been asked for a code. delivery was late by 20 minutes, time on the app just kept changing and becoming later and later. overall a rubbish experience. Disappointed

Food was stone cold by the time I had got it, I understand it gets busy but it wasn’t even warm

sooo slow .. take them off the app there is really no newd to have to wait nearly 2 hours... disgusting!

Just had a splendid experience with one of the staff members at Epsom McDonald’s. Dorsa you are a star, you went out of your way to change my wrongly prepared frappe and not only that but bring it upstairs when you just finished your shift. We need more staff like you! Thank you!

Missing teams. What did arrive was cold. Had to wait over two hours for order. Not good enough

3 hour wait from when I placed order and burger made incorrectly

2 hours late!!! ice cold! what a joke it a restaurant this place really is .. if you are incapable of doing deliveries then just don't!

I ordered at 7.30pm delivery time 15-30mins. The food didn’t arrive until 9.45pm. Freezing cold. Missing items. Never order with you again

2 hours and it hasn't arrived yet

ordered around half 7 and it arrived at 10pm , all food was cold , drinks spilt and just an absolute disappointment

Very disappointed order was more than 1 and half hour late. Food was cold. Not happy with this service at all.There was also a pot of salsa missing from the order.

Food was cold , fries were in a split bag so when opened fell out all over floor.

My order was not only over an hour late but also didn’t include all items I ordered.

Ordered at 5:30 turned up at 8:21 and food was frozen cold like it was ready at 5:30 and left there. Got a delivered message at 7:30 but it wasn’t so complained. Reordered food else where, then this turned up stone cold! Disgusting customer service and should have been cancelled

Two hours late food cold bad service