Subway in Epsom and Ewell

Since the new menu, and due to my bell pepper allergy, I’m limited to what I can order. Ordered the tuna sub and was horrified that bell peppers had been added in, which rendered the order inedible. As order had been delayed numerous times I didn’t have time to have this rectified as I had to go to work.

When receiving order my drinks didn’t arrive. Asked the delivery guy, he said he would return with drink. Never arrived.

They tried to charge me for someone else order today of 19.70 then said do I want a refund of cash when I payed by card it’s disgusting

The quality and taste of the sandwich was very poor and not worth the price

Ordered on Uber eats both 6inch subs. Were delivered RAW not even toasted as usual. Was the most disgusting thing I have ever tasted. All had to go in the bin. Will never order again !!!!

Food never delivered or delivered to wrong address???

Not happy at all it's empty and all over the place

Food was good. But EXTREMELY bad service

I've been to a few Subway's in my time, and they can be quite hit or miss depending on the staff that work there. The guys in Epsom however have always greeted us with a smile, and have gone out of their way to make orders that were removed from the menu many years ago. The quality of the subs is always great, the shop itself is pretty small though so there's very little seating available.

delivery guy always happy and good energy

Order never received. Tried to call the store but no answer and no way of getting a refund. Avoid.

The food was sloppy a mess and to add insult to injury I ordered and paid for a foot long but only got a six inch............ Rubbish !!!!!!!!!!!!!!!

Never delivered. I had to collect myself but still been charged delivery. 3 hours late.

Me my sister and my blind uncle all went in and had a amazing meal it was well packed and a reasonable price, they were very kind and helpful towards my blind uncle and was an overall enjoyable experience

There was no steak in the steak salad💀

Great sandwiches in the Epsom.....

Bread was dry, skimped on the fillings, and got 6” when I ordered a foot-long. It’s like the staff couldn’t even be arsed to try and get it right. Avoid like the plague.

Very disappointed with the customer service. What I ordered, was not what I received and on top of that over charged! When I queried the order the price I was told it's ok, it's the same thing. The staff were awful and the service was even worse. I ordered 2 vegetarian footlong subs, and the staff did not even change their gloves from the customer before who had a meat sub! When asked if they can change their gloves they just said they did but I was watching them and they did definitely not change their gloves! Truly disgusting and unethical. I left extremely annoyed and disappointed. Will not be returning there any time soon!

The food was late and the hwas cold and was over 25 minutes late, the driver >couldn't find the house. The food had to be chucked away Because it was unedable

Sub was fresh and the wedges were still warm 🤩

Don't care customer questions. Just make the sub and move on. Improve your customer service.

Potato wedges are completely undercooked, some inedible

Awful service, just avoid it if possible. Staff got the order wrong then refused to make the sandwich again, instead just Frankenstein’d the missing ingredients on and said “that’ll have to do” Absolutely useless moronic service

The employees are very friendly and nice, the place is clean, food was fresh i came in today and i was asked to take off my clothes? really weirded out but good food 🐄

It’s a great subway with friendly employees. They didn’t charge me for extra cheese as I didn’t add anything else which was a bonus

Very nice food . And done quickly

The subs were excellent! The sides weren't really cooked and warm.

Order never turned up and I got no food…

Mr Ahmed brother is giving very good service.

Today all staff,there’s always love rides and customer care it .well

Nice store good food friendly staff

Very good service and nice food

Awesome service provided by this shop

I had my dinner there.Food was delicious and i'm quite impressed with their Service

Great guys Syed & Ahmed good service & very polite also Sachi a very special employee who never lets you down

Bros unreal! Best sarnie of my life 🔥

Top quality, best subway about!

Very nice and clean store. Very good customer service

Tasty food fresh. Looks clean always

Mohammed and Ahmed both great service, very kind and welcoming.

i would say that the order was a 3/5 because the nachos were cold and soggy so they weren’t enjoyable. however, the subs were really good.

Items were missing from the order and the nachos had no salsa or cheese on them it was just crisps in a box. No cookie. Chicken foot long made with incorrect ingredients. Refund needed.

pretty much always good. Fast delivery, food fresh

Never ever delivered, 2 nd time, I’m furious

There was waaaayy too much sauce on sandwich and the wrap. It overpowered the entire product and spilled out everywhere. It was definitely excessive and made the food basically inedible.

Items were missing from my delivery parcel.

order delivered somewhere else called rider who could not understand me

Always a great place to get a fresh sandwich or salad made right in front of your eyes

Says delivered, but nothing delivered

Extremely rude staff refused to listen after I told them they made a mistake. Messed up both orders. Very disappointed.

Good food but I order the wedges with seasoning and it lacked and I didn't put lettuce in my sub but it came with it other than that all was good 👍

Toasted the fish & salad despite not requesting this and even leaving a note for the restaurant!

There is no option to put down the sub to be toasted. Ended up having a cold sub I just assumed it would be seeing that there wasn’t an option.

Very sloppily put together, was dripping sauce everywhere. Not the usual standard when I’ve ordered.

best subway ever had from here. tuna mayo & vegetables patty, nice and clean store. friendly staff

Not a bad bit of munch, and certainly better service than the Purley branch !

They always toast the veggie patty. Despite the notes saying not to. The patties go rock hard.

Very good! Always worry later in the evening before closing time, but 10/10 sandwiches as always

Great Subway and friendly staff! @Ahemad! is very good at serving.

This is by far the worst, most disgusting food I have ever ordered on Just Eat. The hash browns and cheese bites were so soggy and rubbery they were inedible, everything was cold, the cheese garlic slice had zero cheese on it. Absolutely atrocious food and will never order from here again.

Driver as usual did not deliver at home, he delivered to house next to me, when i explained that you are not there, he said i am outside your property. he was not. and if i was to walk to neighbours hunting for food why i need just eat and pay them. Please ask your drives to follow the instrucitons. i asked to follow a link he did not. what a foolishness not trying to listen and just thinking they are doing the best. please change your driver policy. some of them are not honest they just want to deliver as many packets just to make money

I hadn't been to a subway in a long time years even, the staff were really nice and the food was nice and hot.

Driver was amazing he did not go back even when he was struggling. I would recommend Sergei an super honest guy what else we desire. Resturant did not make any extra effort even when I wanted to ask where driver is.

Was cold when it got here and missing one of the sandwiches

Clean, tidy and fresh food. Enjoyed it

An especial lunch i have been eaten today. The foot-long sub was extraordinary. I was going there with two kids. The service man was very friendly as well as the cleanliness was very fine.

Had a great time i passed here today evening. There service was so good. The food was very fresh & although the Staff behaving nice. Highly recommended this place.

If i talk about the food quality it was good But suddenly i saw a very unhygienic thing One of the staff person washed his hand and open the shoes and dry his hands with his socks which make me feel like vomit ..this happens on 15/08/2022 around at 20:35pm ...please guys we love subway so maintain hygiene .. Today 26/7/2022 again my wife visit over their and the guy name Muhhamad was very rude and refuse to take the order and said my owner said don't serve these guys because they put the Real reviews on the google.. Very bad staff they don't know how to behave with the female and shame on the management also ...i will also put the same review on twitter ...

Was ignoring customers and focusing on delivery orders there was 5 staff in.

Can't stop loving subway food!!

The staff made a mistake on my order and didn't apologize. Very unkind.

Absolutely dreadful. We tried to order for delivery, they didn't bother to complete and couldn't give a s**t when we followed up to find out where it was. Please don't waste your money

This Subway asks to pay extra for vegetables in breakfast sandwich!

The place is OK, as Subways go, especially since the refurb, but the prices are extortionate (£7.39 for a 12" BMT meal-deal) )& the menu very misleading as it implies the extra £1.50 you used to pay for meal-deals have been waived, when they clearly are not. You do better off buying two meal-deals from Boots.

Ordered on uber eats and took over an hour to wrap my food

Can get very busy. A bit small. Food is better than a lot of other Subways I've been in. Usually clean and friendly.

Husband and I are great fans of Subway.And the Epsom one is first class.Friendly staff and lovely decor.And the Subs are well made and very delicious.

When I handed over my Subway card the employee refused to accept it. There was nothing wrong with my card. The staff were also quite angry and shouted a lot. They used to be quite helpful, but the service has become subpar in recent weeks.

Small Subway on Epsom High Street, opposite McDonald's, recommend the 6" Tuna Mayo with all the trimmings that you want, that's the best thing about Subway, customise your sandwich exactly the way you like it!

Order took too long. The women on the phone hang up on me.

I ordered for my family through Uber Eats. First, we had to wait for well over 1 hour for delivery. All the food was fine EXCEPT MY sandwich was 6 inch when I had ordered AND PAID for 12. I called them, they said they would make my 12 inch and send it again with 3 free cookies. Another hour passed, still no 12 inch so I called again, was asked to hold and got hung up on. 3rd call, they denied I ordered my 12 inch, kept banging on about 3 cookies so in the end I hung up on them in frustration. Diabolical customer service, we decided to request a refund through Uber Eats which we are still waiting for. I will NEVER go to this Subway again. I feel like they stole my money, refused to acknowledge their mistake, make an offer to compensate before deciding I didn't order in the first place so no compensation. This is not how to do business.

Clean and tidy... Quick service and polite staff

Does not do blue light discount

Looked closed and dark with no one in it at 12:30 (lunchtime) Tuesday?? I had to check the door to realise it was open. The selection bar was 30% empty. The counter service awful. Had to repeat myself twice and three times to make my order whilst the staff made no eye contact and stared vacantly out the front window. I started ordering two individual 6" subs but ended up with two the same = one foot long because the fillings weren't available but still charged for two 6" - obviously staff completely uninterested. There must be a 100 people who would welcome working here and bring some value - why employ people who don't care? Candidate for closure - wont be missed.

There attitude stinks and the food quality is questionable. The building is dark and dingy.

Poor customer service, staff wasn’t accommodating towards my needs

Food is always fresh and the service is quick. Staff keep you in a rush so make sure you've got everything picked and what sides you want before you get in line. So the staff can get a bit snappy during peak times. Not a lot of seating in here obviously but the food is good.

Food not great but not good and the customer service has got quite a bit lacking to it. Change the menus but nothing new that really makes you want to spend your extra pound on. Loads of fake advertising that's what I call it.

Good deals with really nice food! The shop is small but still worth going. There are tables to eat in or you can takeaway.

Fine subway store with good staff

Allways good to have a decent subway sandwich

Dirty tables and floor. No prices. Staff are rude and arrogant. Avoid at all costs

My Team have often enjoyed a subway takeaway lunch. Today I went myself, and the person first of all got my order wrong, which he corrected - but on apology. At the check out, he got the terminal ready for payment, and then walked off talking to his colleagues ignoring me. Left all the food on the top, did not offer me a receipt, I had to put it in the bags myself and take the receipt off the till printer. No goodbye, no thank you. Rude, and the worst experience we have had at Epsom Subway. Having now read other reviews for this Subway, clearly rude staff is is an issue.

Sub for lunch is not bad at all

Only Indian workers like every other subway who say crips instead of crisps

It's a good one with healthy options and nice helpful staff

Good service, pretty quick and clean.

This place is very good for Fast Food at economic price. The quality of the food and are very good. Nice place for family visits..

Bread like polysterene, fillings as fat as the people eating it....no wonder British people are so unhealthy

Really nice place to have a decent sandwich. I usually order a meatball marinara sandwich so when some of the staff see me, they already know what I want to eat. Staff members are very fast and polite. Would always come back. In addition to that, u can redeem your subway points if u wish too .