Pepe's in Derby

Chicken burger and french fries were good. Vegetable burger was burnt and therefore too bitter too eat.

Some of the food was cold. Corn on the cob was burned and there was no side salad. We had been given some fries with some sauce stuff on it

Not happy food is always soo late and cold.

We ordered a burrito with specific dietary instructions in the notes which got ignored , this could have been a serious matter if it was regards to an allergy? Also the burrito arrived ice cold and I had to reheat it.

chicken burger still pink in the middle place has gone down hill

Good was slightly cold but I think that was the restaurants fault as it took 10-15 mins to get to location

Very good service and food is amazing

I've has pepe's before which was fantastic (different branch to be specific) but this was not the one... the only reason is for 3 stars was because at least the chicken was cooked. not the biggest with flavour either.

When I order from here it's always lovely enjoy the place

Received my order but my carrot cake was missing

didn't bring my 1.5 liters of pepsi

8 am regular customer. Love pepes food

order was very late and all food was cold, brownie was literally frozen. ordered so many times previously without issue, this time… not impressed

Peri fries were cold due to food being very late.

Manager in back (glasses) didn’t want custom very rude

order delivered. No chicken and rice box ??? Bag was sealed couldn’t have been the driver. Paid £16 for the order. Guy comes on phone extremely rude calling me a liar and that he packed it I’ve asked him to check cameras and he states he can’t. Won’t be ordering again. Uber won’t give me a refund. Absolutely disgusting customer service and extremely unprofessional. It was literally the main bit of the meal otherwise I wouldn’t have even called up about it. Sort your staff out and get your orders right.

I ordered 2 meals at 1pm to arrive at 8pm.. it actually arrived at 9:10pm. I had to call the shop to see what was going on, apparently they were waiting for a driver (I find this hard to believe) Magically, after the call, the food was on its way! When it did eventually arrive, it was stone cold. Obviously been sat out for a very long time.

the chicken and rice box with garlic sauce was amazing! excellent service and fast delivery

Last time ordered had enough, chicken was smelly like was sitting in fridge for a week , had stomach problem after few bites have to throw everything in bin

The food was really cold, not what i expected.I like a half refund for this order.

I think The guy with unwanted attitude within himself must learn how to deal with customers . The orders are packed and ready but on asking showing unwanted attitude and doing delaying despite of not being much rush. I just dont know why he has that unwanted attitude in himself, as if he is someone big or superior

Cold food, as went through the whole town first before getting here, waited for over an hour, not to mention that you pay more money for less food

Chicken and rice was delicious. not overly warm so had to reheat and wrong dip sent for one order hence not given 5 stars.

Worst experiences avoid avoid avoid

always late. ordered 40 minutes in advance

Very good good staff and very good food

Very tasty food every time best service

Took a hour to get my food even though it was it was 20 minutes paid for extra chicken got nothing plus asked for mild and it was Lemmon and herb

I am regular customer and highly recommend it for chicken lovers

Great food fresh and hot many thanks be back

Very good service and very good taste

This was a takeout for visiting family and I ordered from Pepe's. The Food was very nice.

The food was really spicey I asked for hot and it was like extreme not really good my wifey didn’t even eat cause she’s not aloud to eat soocey

I come here atleast once a week with my children. Food is consistently tasty. Service is quick and efficient. No complaints

Pepes grilled food is very good. Best customer service.

Best halal food in derby that's why i think its the busiest spot in derby.

So rudely staff I hope they be a bit better and respect us the customer thanks ..

Good food with excellent customer service

Missing items, most importantly my child's cheesecake which she then cried about

Absolutely disgusting service. Ordered through Uber. The driver waited around the shop for 45 minutes and the food was not ready still apparently. And the. It too another 30 mins for the food to arrive. The food was stone cold soggy chips. Had ordered two different flavours of Xl burger meal non of it was labelled. Disgusting service disgusting food. Pepes have definitely gone downhill. AVOID you can get much better food from other places in derby!!

Apart from a chocolate fudge cake missing the food was brilliant as usual.

They do not answer their phone I had called them 19 times and every time they decline it as I was trying and fix an order and I have to drive there just to tell them absolutely ridiculous.

Dined in got a ricebox for the first time and I WILL be getting it again great customer service too high ranking recommendation

We ordered 2 meals and paid £47 waited for the delivery it changed to delivered but we didn’t receive the order at all. Contacted pepes and they were no help at all didn’t have any details for the driver or any help what so ever. Won’t order again!

food was cold , different drink was sent mayo not recieved . poor service when I rangwont be ordering again . am a regular customer . pepe is gone down hill

The best in the game love a good pepes hats off to the chef the food is always on point and delicious 👍

chips where stone cold and order was wrong

best quesadillas i’ve ever had

Very bad experience with pepes i try today i think 20 time to call them for my order thye never answer the call that happens it's not just today all the time thye won't pick up customers call.reason why I'm call for my order because there is not car parking we no want to wait double yellow line to get ticket.that's not right way if you don't want to pick up customers calls close your business forever.

Normally great fan of Pepe’s but this one? Chicken was giving dry

Great service and lovely food !

Ordered one spicy rice & 1/2 chicken (order No. Takeaway A-47). Was fairly busy and waited 15 minutes. Upon asking was told it would take further 10-15 mins. So told the member of staff that I need to purchase something else from Normanton Road & will be back. After 25 mins when I returned I asked for order No. Takeaway A-47. Member of staff was puzzled and said he has given that meal whereas I told him that I'm the one who ordered it and I haven't got it. Meal was given to someone who was opening the food to eat inside. So he got the food back from them. Then he wouldn't give cans as these meals but said only syrup based drinks are given.. Bad service, Rude staff, staff has no knowledge of the trade. Won't be going back. My only apology here is that I was cross and was rude to this member so my apologies for that.

Got my uber eats and it was stone coke and the chips were so hard that they were inedible. Never again 👍🏼

Chicken and rice was warm when it came and was fine , burger was freezing cold tho , they could do with extra packaging to keep the heat and it would be fine

I had 18 chicken wings...cooked well taste nice but really weak portion sizes...smallest wings I've ever eaten. won't bother again. sorry

Wrong orders! We ordered our usual mild meal chicken burger which was plain with lettuce but they were all hot with red hot sauce! And the wraps also supposed to be mild & lemon herbs but one of them is hot and labelled hot too, which obviously isn’t my order! Often very Poor attention to what is customer’s actual ! And also one of burgers was smaller than the other as usual !! We’re regular customer and we expect the same loyalty we have towards you! We expect more quality! not worse everytim

poor servise its not mcdoland all time dead busy, its small takeaway firstly they take an hour to make the food and secondly, they got pathatic and uneducated staff , they dont know how to interect with customers shame

Wasn't as advertised, overpriced and of poor quality.

Ordered cookie dough ice creame and recived carrot cake instead?

We had an order yesterday,the chips were fresh,ordered today the chips aren’t fresh and no peri peri seasoning

missing items, wrong items and cold

missed items I've still not had a refund for but all in all the food was perfect x

Can I just say, coming from London to now recently moving to Derby this Pepes has been a real let down. Firstly; the chickens either over cooked or under cooked. The rice is mushy. And the pitta’s are dry! The customer service is poor. You’re waiting around an hour for your food. Even when you’ve ordered it over the phone. They do prioritise Uber orders rather than face to face. While I was there, a man had to come from home to complain about his uber order which had been delivered to him. - and it was wrong! On a Saturday night this is the last thing you want to be doing. Best to go to a different pepes, closest one being Nottingham or Burton. Pepes Derby/ you need to fix up. Letting down the Pepes franchise name big time.

i am regular customer to eat plain XL burger. Best food.

It should be ranked as the worst takeaways in Derby. They take more orders than they can handle. That Abu Bakar guy and the girl with him have no idea how to handle the till. If you can't prepare orders, either turn off your delivery apps or pause your services for dine in orders. Waste of time.

horrible, ordered at 6.30 delivered at 8.47. that too cold food.

Missing items, cold food and all the chips mixed into the kids meal chips with spicy peri salt on them.

Sent complete wrong order. Was also freezing cold. Couldn’t get through on the phone just kept going to answer machine. Iv asked just eat for a refund!

Food was so cold very disappointing didn’t end up eating

I ordered so many time but been missing order

Chicken steak and garlic sauce is best

The order was delivered on time but the dip was wrong

chips where cold and so was chicken burger and quesadilla was aswell chilli cheese bites where luke warm at beat really dissappointed wont be returning again .

food arrived cold, missing items, and chaos when collection

order was incorrect due to not being the flavours we asked for, fries were spilt in the bag and all the food was cold. very unhappy.

We ordered and didn’t revive our order for another 1hour and 40 minutes then to find half our order wasn’t delivered and the food that was delivered was wrong we then went all the way down to the shop just to be told they can’t do anything and to go though just it

Absolutely terrible experience today. I waited 49 minutes for a simple order of 1/2 chicken and paneer wraps. Despite repeatedly asking, I was told other orders were ready—even ones placed after mine—but my food wasn’t even on the grill yet! The lack of organization and care from the staff was shocking, and the wait was completely unacceptable. For the prices they charge, you’d expect much better service. I won’t be coming back and wouldn’t recommend this place to anyone until they fix their service issues.

Terrible experience at Pepe’s today. The restaurant was incredibly dirty, with tables left uncleared and the floor littered with food scraps. It felt like no one had cleaned up in hours. The atmosphere was chaotic, and the staff seemed completely disinterested in maintaining any level of cleanliness or order. It made the whole dining experience uncomfortable and unpleasant. I definitely won’t be returning unless they seriously improve the hygiene and cleanliness of the place.

I visited on Saturday at 7:10 PM and unfortunately had a very disappointing experience. After placing my order, I waited for 40 minutes, only to be told that the food hadn’t even made it to the grill yet. The lack of communication and long wait was extremely frustrating. I had hoped for a much smoother dining experience, but this visit fell far below expectations.

Absolutely shambolic! Service staff standing at the back ignoring customers at front taking ages for service. I ordered half chicken meal mango and lime by mistake gave me inferno! The tables were unkempt and rotten place. If I could give below 1 I would. Health and safety need to check this place due to these amateurs I have food poisoning. Will be informing health and safety.

Everytime i order pepes i ask for a chilli dip amd i always seem to get garlic mayo and then the ladt time i orderd i got a dip with load of powder in

Since 3 years i come here at every weekend. It's getting busy more and more and that's why sometime I wait long time in store for my order. Now I have started to order online through Uber eats. Overall my favorite food place in derby.

Food terrible All the food was incorrect Food took long to come Service was very poor when i spoke to them on the phone

FLY FOUND IN FOOD!!!! DISGUSTING CUSTOMER SERVICE BY THE WOMAN ON PHONE I AM ABSOLOUTLY DISGUSTED WITH THIS SERVICE AND WILL NOT BE RECOMMENDING TO ANYONE ELSE. I THINK THE PPL WORKING HERE NEED TO HAVE A BETTER EDUCATION IN THE FOOD INDUSTRY.

I am reviewing the food not the delivery. This is an update. 9 years eating here now, they have inflated the prices waaay too much. It starts to not be worth it anymore. Have been eating at this place for about 6 years. Ofc they made mistakes sometimes with my order like the wrong spice but no biggie as they would just make a new one. The chicken taste is the best i can find anywhere on Normanton Road or City Centre and always fresh, you should know that i tried every single place on Normanton Road and places arround as i am a foody and I always try every place after i move in the neighborhood. The guys there were always friendly with me and never had any arguments. I like going there and chill while waiting for the food then go on my way after i finish eating. I understand the frustration if your order was wrong but chill and ask them to fix it for you and probably they will. That is for my review.

The food was great but it took one hour and 35 minutes to get delivered which I think is way too long for fast food, not exactly fast is it. But on the plus side it was still warm. Don’t think I’ll be ordering from here in a rush again, might do if I’ve got all day to wait.

I had an extremely disappointing experience with Pepes. I placed an order that never arrived, despite waiting well past the expected delivery time.

Wrong sauce pots given (happens every time and it’s really annoying) also I ordered my burger lemon and herb and it came plain and we paid extra for peri salt and there was barely any of the chips at all. It’s been bad the last few times we’ve ordered so won’t be doing it again now

Unprofessional staff and no idea to deal with customers and delivery staff at all

Worst food quality by far. Always understaffed. Food quality compared to other branches so poor yet same price. Never ordering again. Have given many chances

The paper is always stuck to the wrap, burger or whatever sort of bread you get, can't eat it! And all the sauce from the meat dripped all over the paper bag! For the outrageous amount of money paid it's always bad

Today i eat in pepe's derby overall my experience was very superb. I will visit again ASAP.

Very good service and cooperative staff.

Great delivery driver in the red car, lovely food

Poor customer service..arrogant staff..

The food was amazing the best chicken I've had for a long time ,yossef think that's how I spell his name knows how to cook ,the chips are amazing to definitely my go to place now for takeaway keep up the good work 👍👍👍

ordered food not delivered money out pocket shocking delivery driver

Driver left my food on the car and I caught him. he lied that he had pressed the bell when it hadn't been rung!

Great service, food was perfect aswell

Chicken was dry and somewhat tasteless. It didn’t seem to be freshly cooked