Lucky House in Derby

Food quality has downgraded a lot from what is used to be, was delivered stale food today. Won’t be ordering again

Unsuitable for vegetarians. The person who took my order was rude. After asking if they had any tofu dishes I proceeded to order vegetarian spring rolls, a vegetable fried rice/noodle dish and some salt and chilli chips. I made it apparent I was vegetarian. The noodles came with prawns, chicken and duck with the spring rolls also having duck in them. The chips had little to no chilli, peppers, onions etc (what makes a salt and chilli chips!!!!). The best part- I got home to find the containers that they use are useless, so my chips were everywhere after a 20 mins car journey home. Waste of money and I won’t ever eat here again. I could understand if they got my order slightly wrong, but it was totally wrong with rude and ignorant service to go with it.

Absolutely fowl food. Ordered Singapore noodles they weren't Singapore noodles, they were normal egg noodles. Ordered prawn with cashews, they were covered in a clear jelly like substance. And the salt and chilli ribs were cooked within an inch of their lives, dried up and shrivelled. Absolutely disgusting food. Dont buy food and waste your money.

Had a delivery 3 days ago. The food was amazing, I have tried many different Chinese takeaways and lucky house is by far the best too date. Will most definitely be ordering again!

I will NEVER buy from these again, I placed my order and added a tip of over £2 for the driver, it clearly states the tip is for the driver, when my food arrived I told the driver about the tip and he was upset because when we tip whilst placing the order, theydivers do not get a penny. Absolutely terrible, I feel as if the takeaway has stolen my money, how can they keep the tips when it is clearly for the driver. I will eat elsewhere in future. I will look into reporting them for this, when I tip a driver, I do not expect it to be stolen by the management.

The best Chinese takeaway in Derby. Not been disappointed in 10 years having there deliveries.

Called yesterday evening for a selection of food including egg fried rice. Whilst the chicken and spare ribs were ok, the fried rice didn't look too good and only had about 2 pieces of egg in it. After eating some, I experienced very severe heartburn and was subsequently sick 3 times. Add to that the response of the guy who gave me the food when I spoke to him in Cantonese and curtly replied he was Taiwanese (Chinese restaurant). Not my fault you 2 lots of people cannot get on and I shall not be going again but will be visiting the site of the food directorate in Derby

The best best chinese food in the whole of derby

Forgotten most of the food, and wouldn't drop it off as was to busy.

Visited regularly over several years now and love the food and the service is always excellent. Really good quality and quantity every time.

If I could give no stars I would. We placed an order last Saturday night all went through, payment taken but didn’t arrive. I call the next day to inform them it hadn’t arrive and the girl on the phone has already told me it was her first day, had said you haven’t even placed an order and never have done from the address I gave her, obviously wasn’t even checking the system as she gave me an answer straight away, (how would she know it was her first day!) there was a man shouting in the background shouting “No” to basically to end the call and the new girl was rudely dismissive and didn’t check the order number I gave her. My partner got in touch with the company that took payment and organises the deliveries and gave us our refund almost immediately. Would never use these again. Also only have a 1 star hygiene rating 🤢 we didn’t realise this until the next day. Awful!

Well what can I say me and the mrs had a long couple of nights having our baby boy at the hospital, got home and ordered our usual meal and the lady on the phone said the usual 45 min wait which was fine, we was very tired , 90 mins later still no food so we decided to call it a night and go to bed so we called and said don’t worry about our order it’s been too long , I didn’t think they would mind as we’ve been loyal customers for over 7 years ordering at least once a week and she said if you do not accept this order then we will never deal with you again! We said that’s fine then! I’ve never been barred from a Chinese take away before lol , there was another occasion when they forgot a can of drink but we thought it doesn’t matter next time we order we wil tell them about the drink which we did and the owner said Because you didn’t tell Us on the day (we didn’t want to bother them) you’ll not be getting your can of drink which I thought was not very good at all,.. anyway we found another Chinese and the quality is a lot better and £2 cheaper for our usual order so we wil never be going back obviously because we are on a lifetime ban

Ordered for a birthday gathering of 6, said 45 minute wait but Waited 1.5 hours for food to be delivered, items missing was told the driver had them, waited a further 30 minutes to ring again and be told “it’s been delivered, are you sure it’s not there, why don’t you look again” left us feeling insulted and frustrated to say the least… waited a further 20 minutes to have the missing food delivered. Shame as when we eventually got the food it was and has always been nice but customer service and waiting times ruined it for us, won’t be coming back again…

Best Chinese takeaway in Derby. Food is always amazing and fresh. I highly recommend it.

I went on a friends recommendation as I ordered from these years ago and wasn't impressed one bit. The food was ok this time but it wasn't the food that I ordered. I ordered for delivery, Chips, prawn crackers, salt and pepper chicken, young chow fried rice, curry sauce and sweet and sour sauce. What I was given.. Chips, curry sauce, egg fried rice with prawns, prawn crackers and some chewy beef dish with heaps of nasty green peppers. I ordered by phone, I accepted the delivery and my partner dished the food out, she had no idea what I had pre-ordered so the mistake didn't become evident until it was plated up and presented. I'm beginning to lose hope with all of the take aways in Derby now, they're all as bad as each other. No consistency and no pride taken in the tasks they're given.

Ordered house curry and Singapore chow mein only to be left disgusted. Food was completely tasteless, greasy and appalling. Almost inedible. Because i was starving is the only reason i kept trying it, however shortly after is when my guts began bubbling leading to a fast path to the toilet 🚽. Thank god i live alone and the toilet was vacant. I will NEVER try these again as i can't afford the toilet roll in which I'll need. Avoid at all costs folks.

Excellent service and great quality

Hot and sour soup wasn't hot or sour, it was white pepper. Just. White pepper.

Always beautiful food, my favourite Chinese in Derby! Receptionist is always polite and friendly as well.

This is definitely one of the best places for Chinese food in Derby. Very reasonable in price and a great service.

Unlucky house. First time order at this takeaway early on a Monday evening. Couldn't phone them about my order, not accepting calls. After 2 and half hours, food hub finally refunded me. Owners closed the shop and still taking orders. They didn't inform anyone. I won't need to repeat why I'll never order again.

Excellent food. Prompt order, good portion. I'd definitely eat from there again.

I ordered Szechuan beef with fried noodles. Great staff and enjoyable meal with a decent amount of chilli heat in the Szechuan for a change.

Great food, shame they forgot to put the hoisin sauce in

Just finished some amazing food was on time, piping hot and the flavours are beautiful I will definitely order from here again

Salt and pepper chilli chips are amazing!

Ordered crispy and advise them we don’t like spicy sauce as I have an intolerance to it didn’t care what so ever obviously my fault what a joke not ordering from this place again god knows what they’d do if we had a peanut allergy

Amazing food very quick delivery and driver was very polite

Five Lamps quality Chinese..Brilliant Food..

Very nice food always hot always nice on phone

Good food when they get the order right. Not so good customer service. Once they delivered the incorrect order but was not prepared to compensate for the mistake. Had a meal in didn't want.

AMAZING food, really nice and have enjoyed it for years. However, they offer the facility to accept cards. The trouble is they ALWAYS come up with an excuse to try and not use it. When my wife pre-ordered for 7pm so I could ear after work, it ran almost half hour late. She phoned to see where it was and the manager/owners attitude absolutely stinks! He was extremely rude to her and sadly we won't be going back.

Not impressed. Ordered won ton and got some flat deep fat fried pastry with no filling. Chips are soggy, beef tastes like it's fresh from the freezer and not fully defrosted. Rice tastes ok but overall it's not worth the money. First time I seen the Mrs get hangry cuz she was looking forward to this food. The Chinese in willington is the best we've tried by a long shot ( food tastes good and you get what you pay for)

Very good standard food, the staff is very friendly. Online order is very convenience. 4/5 wroth it. :)

Ordered food approximately 9pm last night ( 27/2/18 .....food was fine however my friend woke up 5am this morning being violently sick with diarrhoea and I had the same symptoms a few hours later .....it was the only meal with both ate together ..so obvously food poisening from our meal. Definitely will not be ordering again . I have contacted them and they basically just laughed at me down the phone and told me that it's nothing to do with them. Awful customer service

Waiting 1hour and 45 for food to then phone them and they say they have canciled our order what a joke

Great takeaway small waiting room limited parking very popular with locals fantastic food.... we love it

Delivered soggy inedible food, agreed to send a replacement and offered a refund also. Sent someone round to pick up the soggy food and handed gave us the refund and said our replacement food would be around 10 minutes. I called 45 mins later to find out where our food was and was told they aren't sending any more food as they have refunded us. I asked to re order the food and pay again. They refused to let me place another order. Horrendous customer service. Hung up on me twice when I pointed out the error was on their end.

Decent food: standards seem to have dropped a little recently.

Ordered vegetable chowmain meal. When we plated it up we discovered it had lots of chicken in it. When I called to complain, the staff were very unhelpful. Won't be using again

Meal for one is enough food for 2 with leftovers. As long as that stays on the menu they will be my go to takeaway.

Have ordered from here many times it's our favourite, great crispy chillinbeef and special chowmain. Have ordered of lots of other takeaways in the derby city area but always go back to this one so feel it deserves a review

Excellent fried rice. Roast pork nice and lean. Food arrived hot.

Crispy chicken balls made with chunks of meat (not processed or soggy like other Chinese I have had) delicious food good portions, happy with the service.

food was lovely, a good standard of taste and spice. They deliver on the time given, so reliable when hungry and need to eat. reasonable prices for the large dishes (serves 2 to be honest, if you don't eat big portions). I order frequently, no complaints.

So much better than competition in surrounding area, loved it

Good food with fast delivery although too many onions and mushrooms in the beef curry. Should be called onion and mushrooms curry.. Still good though