Pepe's in Solihull

I ordered 2 chicken and rice meals and the order arrived very late but that wasn't even the worst thing. I opened the rice boxes and the chicken was burnt and hard making it inedible . I then reported it to just eat and they said contact the restaurant. I then met a rude Pepe’s staff member named Zeeshan Tahir on the phone saying it isn’t his problem and telling me it’s only £20 stop crying. I then reported it to the manager leading him to do nothing about the situation. The food was also delivered by the store staff giving them no excuse to come very late. I definitely wouldn’t recommend this restaurant to anyone who doesn’t want to have stomach problems after.

Chicken was raw, very disappointing

friendliest managers going whoever owns the franchise double their salary nicest workers im in full satisfication of the customer service futhermore the food is amazing

Terrible absolutely Terrible service waited 2 hours+ for our delivery. Food items missing which was a joke. Called the first time was told food will be delivered within in the next 10 minutes, still not received our order after 15mins. Called again spoke to Amaan who said they made our order all wrong and went elsewhere, was told they've sent it out again driver is on his way, waiting again 30mins+ no ones ones turned up. Called back the third time said the driver is leaving the shop bloody joke honestly. I have kids to feed that have been waiting. Called again spoke to Hannah who helped kept me on the phone while she was checking up on the driver. I'm very very disappointed with the service. Oderd a loaded fries box all i got was some fries with chicken thrown on top dry cold horrible, that was not £12 nothing was added to it ad it says. Saff need to learn how to speak to customers listen to what we have to say and not be rude, they sound like they cant be bothered with listening or helping. its ridiculous the amount of bad reviews you have is something you should consider working on. I wouldn't recommend this place to anyone!!!!

Great food and great service. Delivery driver Tamim was also very kind and respectful.

Driver give good food service come on time Driver name shabaaz

I had a splendid meal at Pepe’s Shirley, top service & banging mayonnaise.

Food was very tasty and warm and delivery driver Muhammad was very professional

Very nice and warm food and especially delivery driver kayani was very professional and coprated

Amazing food very warm and tasty food delivery driver shahbaz was very professional

Rip off pepes, would not recommend. They charge more than all the other pepes I’ve been too and charge 50p per sauce despite what they already charge.

I order rice and burger it was to good and hot Delivered on time Driver give good service come on time Driver name Shahbaaz

Waoo the food was very nice and warm I highly recommend to my all friends to go there must and especially delivery driver Muhammad was very polite 👌 and nice

Food under cooked. Ask for some chilli sauce and waiter said it’s 50 each. Just paid £14 for some chicken. Never going back there

Food and service is really bad. Not ordering from this branch again

Went here other day got xl extreme got two free garlic dips from boss at counter came very nice will come again

Soib always served me..he is very kind and polite

I ordered food and the food was greta and the delivery driver shahbaz kiani was so humble and delivered food on time.

Shabaz kiyani was very respectful and punctual loved his service

The delivery Driver Muhammad was very friendly and professional, food arrived on time.

Hi.the food was very good and testy and also very warm 👌 the delivery driver Muhammad is very profinical and he delivered food In time.

I ordered food. Foods was yummy and tasty I like that food delivery driver Mohamed shahbaz deliver food on time

The Food was very nice and warm and i always like pepes food and the delivery service was very quick and fost espically driver muhammad amezing.

I would like to thanks M.r shehbaz are delivering my food on time nd keeping my food hot he is very friendly and courteous it's my pleasure to do business with. Him Thnks

The service of driver Muhammad Shahbaz was very good and he is very good speaker..

The food of this restaurant is very delicious.I highly recommend this..

I ordered fajita wraps food and delivery service was superb .Shahbaz Kayani delivered my order .He is quick humble and super efficient rider.

Always loving to dine in the pepe’s but this time couldn’t make it and choose delivery option. Very good services and the rider Mr. Shahbaz was Very respectful and punctual. Craving satisfied. Will order soon again.

The food was good , the delivery driver shahbaz was polite and was presentable and was on time so the food was warm.

The food was very nice and the delivery driver shahbaz was polite and the food was on time

Ordered food from here the other day. Food was nice and delivered on time. Delivery driver muhammad was proffesional and friendly.

I would like to thank Shahbaz for his promptness and courteousness as well as the fact that he delivered my food on time. He looks very friendly, and I appreciated the fact that my food was hot.

Best pepes in Brum. food is always bang on!

Food is made hot and fresh. No playing games. Best pepes in brum. Order from here every week!

Hot food, staff read and acknowledge comment section. No complaints !

Always order from here, Service is great. Thank you Harris!

Food hot and tasty, staff are friendly aswell, Will order again!

Staff are friendly, food is hot and tasty. Generous portions. All my reviews speak for themselves. Appreciate it Pepes Shirley!

Excellent service from Soheeb and Hifza !

Ammar had really great customer service and made everything clear

best customer service from shahid

Excellent service from Danny. I would highly recommend.

soheeb provided us with great customer service

My rice box was half filled. I always order from here so abit disappointed i have ended up with half a meal.

I refuse to ever step inside this shop again. Me and my family went to eat and the food wasn’t cooked, the rice was hard and the chicken was raw and it also wasn’t grilled how it’s supposed to be. They didn’t give us any sauces and charged us money for drink and sauces. The staff wasn’t being respectful and didn’t let us enter the toilet. Never ever going again if I could I would give 0 stars .

Service was amazing and spoke to a lovely gentleman, was so polite and helpful, food was amazing and made it just how I like thankyou pepes Shirley x

Food was good, service was great. Soheeb had great service and was constantly checking to see our food was how we wanted it.

Ali is very professional he delivered the order on time .

i had to ring the restaurant to chase the food as it qas very late and food was very cold when delivered

Good customer service, nice woman at the front desk.

I have been a pepe connoisseur for many years now and I have found many mixed experiences in other Pepe's establishments. The Pepe's in Shirley however has given me a calm, composed and consistent experience, which has left me thoroughly impressed with the food on offer. Zeeshan is an outstanding colleague, who was represented the Pepe's brand with exemplary conduct and consistency and is a fantastic role model example of professionalism. His customer service oozes elegance and class similar to when you drive a Mercedes Benz S Class straight from the dealership. Fantastic service. This was not generated through AI, these are my real words.

Food was 45 mins late and missing half the order called restaurant 3 times no answer very very disappointed

The chicken was chucked in not even cut up, strips on chicken with rice, bland - some chicken was shredded. The rice to chicken ratio was shocking, hardly any chicken so disappointing

Delicious food. Arrived on time. 5 stars

Delicious food. Arrived on time. 5 stars

Burger patty on the lamb was burnt and as hard as a rock. All other items were fine.

worker amaans service was great

if I could give this pepes 0 stars I would . Worst food / service ever They messed up my order once and when they tried compensating for it the second time THEY STILL RUINED IT . THERE COMPENSATING WAS NOT CHARGING FOR SAUCES AND MAKING YOUR MEAL LARGE .THE CHICKEN BURGER IS MAINLY BUN NO CHICKEN . THE FRIES ARE NOT EVEN COOKED PROPERLY !! How do you mess fries up ?. When you call them they put you on hold for ages and pass you to loads of different people . The guy said to me on the phone specifically it’s £23.00 and when we got there he was £26 . SERIOUSLY SORT IT OUT !

Pepe's in Shirley has never disappointed me. Outstanding food, friendliness and customer service.

zeshan is a star, my first time coming to pepes and he was very welcoming and ensured that i was looked after as i have allergies. i will be coming again

chicken was hard my food smelled wired

Good cistomer services shaisd and tamin

Brilliant place. Love the food. Amazing customer service. The man at the front was nice and friendly

Food was great and they have a toilet and multi faith prayer room!

You’ve missed out on one of the chips

I was highly satisfied with service specially zeshaan

Amazing food amazing service big up the mandem pepes Shirley !!!

Amazing food and excellent service. Haris looked after me. Definetly recommend

Aman An An Wonderful service Nice sitting, Food is very delicious

Boss man yesterday great service very accommodating. Chilli sauce was nice and hot 🔥

amazing (or should i say AMANing 😂😂) food from Aman, it’s almost as if he has magic at is fingertips! the burger was astounding, the perfect ratio of sauce and meat, with an optimum amount of lettuce which gave a beautiful crunch. #the flavours were melting on my tongueeeeee. he has so much aura. bruzz huzz chuzz. alr we out

The restaurant notified Just eat that order was delivered at 4:50pm but it actually arrived at 5:45pm. I even called the restaurant at 5:25pm to check and they said it will be a other 10mins. Restaurants shouldn't be allowed to say delivered on the app in advance, only when actually delivered

amazing service from all staff recommended everyone to visit!!

food was cold not warm at all had to warm it in the microwave was no point ordering

Cold food no sauce kids are crying

did not have all of the order, was missing the drink

no food arrived! they didn't send order out

The chips were soggy and I always order pepes they are always crunchy and fresh but this time they were soggy as if kept in the bag for long. The delivery was late 20 minutes.. Maybe I won't choose this branch next time.

Shaid service was great. He made sure that the meal was made and served in good time. Overall the stores service and staff was 5 star.

Only recently used this place and can only talk about two things. The grilled chicken and rice box and the service from Aman.....both were incredible! looking forward to getting back there soon.

Great and friendly Service from shahid

Forgot my order then through it at me considering I’m wheel chair bound it was a less than pleasant experience

Nice food. Waited 30 mins for a chicken and rice box and some chips. Staff treat it like a lads club mixed with a Gordon Ramsay style kitchen, shouting and swearing whilst working. Stop shouting “come on lads” and just put the chicken on the grill

A meal of 2 halves, chicken, chicken salad were very good, fries - small portions, even the large, and stone cold, not even slightly warm, will not order again

shahid brings amazing customer service he welcomed me and gave me a good choice on what would fill me up

Great customer from shahid service, clean environment

Food was delicious and came fairly quick

Shahid gave good customer service

Disappointed with the service provided. The server was asleep behind the till, or at least may has well have been. After a painful 5 minute order process repeating ourselves several times for each item, we waited over 30 minutes and they gave our meal to another customer. Instead of coming over and explaining the situation and apologising, the staff essentially laughed along with the group of lads next to us who had eaten our food. The manager was completely dismissive and showed a lack of professionalism by walking away mid conversation and I had to calm him back. Visit the store often but will not return to this branch or the other 2 owned by them. Will stick to the wonderful Kings Heath and Selly oak branches.

Good service by Iqbal. Well done. 👍

Excellent service by Iqbal, visit again and again and again

delicious taste and great service especially by Mr. Iqbal ..

Excellent services by Iqbal Highly recommend

Great customer service by Iqbal!💫 Will definitely come again.

Good at till and very polite and patient with respect and fresh food

shahid and Iqbal were amazing, the kind attitude and friendly spirit made the visit delightful. The food was delicious and I can’t wait to pop in again.

Good food and nice service at the tills very polite and respectful with patience

Amar and nad the griller amazing service

The quesadilla (hot flavour) was spot on, the chicken in it was tender and cooked perfectly. However, the fries were bland, but with the piri piri mayo, they were nice.

Rubbish service. Always gets the wrong order. Has teenage kids working in the back with no training whatsoever.