Pepe's in Solihull

Food wasn't fresh, chicken loaded fries were cold and stingy with the sauces

Took 30 minutes for 1 burger, the staff are lost and can’t speak English.

I was really disappointed with my experience at this restaurant. The place was overwhelmingly smoky, and it seemed like the extractor fans weren’t working at all. Dining there was nearly impossible due to the haze, and even after leaving, my clothes still smelled of smoke. Unfortunately, the lack of proper ventilation made for a very uncomfortable visit.

I had a reaction to the food and vomited multiple times

Brilliant service - especially Zishan I like him

The customer service is absolutely rubbish, I’m not saying they’re rude or something but they take for ever to get the order ready. I literally waited four hours today to get my order I had to come three times to be just sent back and asked to wait another 20-40 minutes. This is not just during special offer time, I had the same experience with them before as well, when the place was completely empty. They said they’re busy so don’t take so many orders or organise your team properly.

Haven't been to this branch for ages as l normally go Acocks Green. So l ordered chicken wings and tender strips via the app. Really good customer service as l asked flavours to be mixed and extra sauce. Tasted really good after such a long time alongside the dips. Update: Chicken and rice customised how l wanted with extra sauce which l wanted as mix flavours so it wasn't dry. I also got a nice surprise where l was given regular fries which l didn't order. Really good Pepes branch with good customer service.

Haven't received have waited over 2 hours. Not happy

the food came 45 mins late and the driver had no idea where we lived. the chips were small portions even though i ordered large fries.

“Service was excellent and punctual for our Iftari during Ramadan. We were very impressed with our large Ramadan order. Thank you to Nad for putting our order together and to Zeeshan for the great customer service during the busiest times. May Allah bless your business with more Barakah!”

Excellent Food & Outstanding Service! A huge thank you to the team at Pepe’s Shirley for an amazing experience! The food was absolutely delicious—perfect in every way. A special shoutout to Nads on the grill, who handled a large Ramadan order with such skill and care, ensuring everything was cooked to perfection. Also, a big thank you to Zeeshan for his great customer service—he made sure our order was spot on, catering to a big family meal without any issues. We truly appreciate the effort and dedication from the entire team. Highly recommend Pepe’s Shirley for anyone looking for top-quality food and excellent service! Thank you

Food is always pretty decent. However charging 50p per sauce tub and putting two tea spoons of sauce in it is ridiculous!

Waited over an hour for it to come and it was cold and stale. Chicken was chewy and tasted terrible. Won’t be ordering again from here.

Chicken was very fatty and chewy and chips came cold. Although it was fast delivery so not sure how the food was cold??

Joke of a place I ordered my dinner at 6Pm for me and my son and never arrived till 7.45 bare in mind there are only a 10 minute drive from the restaurant to my house never ordering from this place again!!!

Amar gave great customer service and was really helpful for the menu, guided me through and gave a good recommendation. Thoroughly enjoyed my experience at this pepes

Zeeshan really looked after us and made sure our orders where spot on 👍🏽

It was amazing had excellent service and was great food I enjoyed it a lot would come again

Ordered from here. It's ridiculous. Ordered a simple wrap meal and it's over and hour and 20 mins late with no updates at all until I chased them up to which they did not offer any sort of compensation or apologies despite food being cold and not in a state for consumption. Actually ridiculous I don't understand how it's so late despite living only a 5 mins away. Will not be ordering from here ever again and I suggest you take your money somewhere where they act a little bit more professionally.

First of all, the customer service at this pepes was absolutely horrid; why can I hear the workers arguing while I’m eating my food. This is not even the first time, many occasions I’ve been here this is been the same story. Moreover, the cleaning standards where inadequate to say the least, further more they let me rack it in here.

First time ordering and the food was so fresh and tasty. Quick delivery thank you

the food was digsusitng and burnt. the chips were stale. the wrap had barely anything inside it. a total waste of money!

Zeshan helped us out and his service was amazing we ordered for collection and he was very helpfull

Ordered yesterday from this branch there was 50%,off there was a delay of 45 mins, however zeshan was completely honest with me and had tooken my number and called me when it was nearly done, food was delicious, will order again and recommend this branch to everyone, keep up the good work zeshan👏

Just wanna say Amazing customer service from zeeshan very friendly and food was amazing will be coming back

Absolute ridiculous service today. Chased delivery after a hour of waiting and advised mix up on order/forgotten about. Then told they’ll get it out shop in 8mins, 25 mins later nothing and no one answering phones. Coming up to 2 hours for delivery! (Live less than 10mins away). Not sure what’s gone wrong but really disappointed. 9.30pm now and still waiting….. too late to eat. Ruined evening.

Amazing service. Keep it up lads.

Amazing food here and the hospitality from the staff especially the manger zeshan was marvellous 🤩 will definelty bring my kids to eat here again

Delivery was late for about 30 mins so the food wasn’t fresh, disappointed.

I ordered 2 chicken and rice meals and the order arrived very late but that wasn't even the worst thing. I opened the rice boxes and the chicken was burnt and hard making it inedible . I then reported it to just eat and they said contact the restaurant. I then met a rude Pepe’s staff member named Zeeshan Tahir on the phone saying it isn’t his problem and telling me it’s only £20 stop crying. I then reported it to the manager leading him to do nothing about the situation. The food was also delivered by the store staff giving them no excuse to come very late. I definitely wouldn’t recommend this restaurant to anyone who doesn’t want to have stomach problems after.

Chicken was raw, very disappointing

missed the fries of my order. other than that the food was spot on

friendliest managers going whoever owns the franchise double their salary nicest workers im in full satisfication of the customer service futhermore the food is amazing

Terrible absolutely Terrible service waited 2 hours+ for our delivery. Food items missing which was a joke. Called the first time was told food will be delivered within in the next 10 minutes, still not received our order after 15mins. Called again spoke to Amaan who said they made our order all wrong and went elsewhere, was told they've sent it out again driver is on his way, waiting again 30mins+ no ones ones turned up. Called back the third time said the driver is leaving the shop bloody joke honestly. I have kids to feed that have been waiting. Called again spoke to Hannah who helped kept me on the phone while she was checking up on the driver. I'm very very disappointed with the service. Oderd a loaded fries box all i got was some fries with chicken thrown on top dry cold horrible, that was not £12 nothing was added to it ad it says. Saff need to learn how to speak to customers listen to what we have to say and not be rude, they sound like they cant be bothered with listening or helping. its ridiculous the amount of bad reviews you have is something you should consider working on. I wouldn't recommend this place to anyone!!!!

Great food and great service. Delivery driver Tamim was also very kind and respectful.

Driver give good food service come on time Driver name shabaaz

Chicken wasn’t cooked on the inside

First time ordering Pepe’s and it was really good. Delivery driver was lovely too! Would definitely order again, thank you so much!

I had a splendid meal at Pepe’s Shirley, top service & banging mayonnaise.

Amazing food very warm and tasty food delivery driver shahbaz was very professional

Very nice and warm food and especially delivery driver kayani was very professional and coprated

Food was very tasty and warm and delivery driver Muhammad was very professional

Always for getting mayonnaise and chilli sauce all the time man was lovely who delivered my food

Rip off pepes, would not recommend. They charge more than all the other pepes I’ve been too and charge 50p per sauce despite what they already charge.

I order rice and burger it was to good and hot Delivered on time Driver give good service come on time Driver name Shahbaaz

I called the restaurant to ask why the app says the food has been delivered on time when no food had arrived. The staff member told me it will be there in 10 mins which would have been 15 mins later than the latest delivery time they stated. I tried to ask him why the app said that the food was already delivered and he said the app does that sometimes. I tried to continue the conversation but he wasn’t listening and tried to end the call. The food arrived 15 mins late.

Waoo the food was very nice and warm I highly recommend to my all friends to go there must and especially delivery driver Muhammad was very polite 👌 and nice

Food under cooked. Ask for some chilli sauce and waiter said it’s 50 each. Just paid £14 for some chicken. Never going back there

Ikram did an awesome job of delivering the food on time, during peak rush hour. The food is always fresh & tasty.

Went here other day got xl extreme got two free garlic dips from boss at counter came very nice will come again

Food and service is really bad. Not ordering from this branch again

Soib always served me..he is very kind and polite

The delivery Driver Muhammad was very friendly and professional, food arrived on time.

I ordered food and the food was greta and the delivery driver shahbaz kiani was so humble and delivered food on time.

I ordered food. Foods was yummy and tasty I like that food delivery driver Mohamed shahbaz deliver food on time

Hi.the food was very good and testy and also very warm 👌 the delivery driver Muhammad is very profinical and he delivered food In time.

Shabaz kiyani was very respectful and punctual loved his service

The Food was very nice and warm and i always like pepes food and the delivery service was very quick and fost espically driver muhammad amezing.

I ordered fajita wraps food and delivery service was superb .Shahbaz Kayani delivered my order .He is quick humble and super efficient rider.

I would like to thanks M.r shehbaz are delivering my food on time nd keeping my food hot he is very friendly and courteous it's my pleasure to do business with. Him Thnks

I would like to thank Shahbaz for his promptness and courteousness as well as the fact that he delivered my food on time. He looks very friendly, and I appreciated the fact that my food was hot.

Ordered food from here the other day. Food was nice and delivered on time. Delivery driver muhammad was proffesional and friendly.

The food was very nice and the delivery driver shahbaz was polite and the food was on time

The food was good , the delivery driver shahbaz was polite and was presentable and was on time so the food was warm.

Always loving to dine in the pepe’s but this time couldn’t make it and choose delivery option. Very good services and the rider Mr. Shahbaz was Very respectful and punctual. Craving satisfied. Will order soon again.

The food of this restaurant is very delicious.I highly recommend this..

The service of driver Muhammad Shahbaz was very good and he is very good speaker..

Hot food, staff read and acknowledge comment section. No complaints !

Food is made hot and fresh. No playing games. Best pepes in brum. Order from here every week!

Staff are friendly, food is hot and tasty. Generous portions. All my reviews speak for themselves. Appreciate it Pepes Shirley!

Always order from here, Service is great. Thank you Harris!

Best pepes in Brum. food is always bang on!

Food hot and tasty, staff are friendly aswell, Will order again!

Excellent service from Soheeb and Hifza !

Ammar had really great customer service and made everything clear

best customer service from shahid

Excellent service from Danny. I would highly recommend.

Food was good, service was great. Soheeb had great service and was constantly checking to see our food was how we wanted it.

soheeb provided us with great customer service

My rice box was half filled. I always order from here so abit disappointed i have ended up with half a meal.

Service was amazing and spoke to a lovely gentleman, was so polite and helpful, food was amazing and made it just how I like thankyou pepes Shirley x

I refuse to ever step inside this shop again. Me and my family went to eat and the food wasn’t cooked, the rice was hard and the chicken was raw and it also wasn’t grilled how it’s supposed to be. They didn’t give us any sauces and charged us money for drink and sauces. The staff wasn’t being respectful and didn’t let us enter the toilet. Never ever going again if I could I would give 0 stars .

Ali is very professional he delivered the order on time .

Good customer service, nice woman at the front desk.

i had to ring the restaurant to chase the food as it qas very late and food was very cold when delivered

I have been a pepe connoisseur for many years now and I have found many mixed experiences in other Pepe's establishments. The Pepe's in Shirley however has given me a calm, composed and consistent experience, which has left me thoroughly impressed with the food on offer. Zeeshan is an outstanding colleague, who was represented the Pepe's brand with exemplary conduct and consistency and is a fantastic role model example of professionalism. His customer service oozes elegance and class similar to when you drive a Mercedes Benz S Class straight from the dealership. Fantastic service. This was not generated through AI, these are my real words.

Food was 45 mins late and missing half the order called restaurant 3 times no answer very very disappointed

The chicken was chucked in not even cut up, strips on chicken with rice, bland - some chicken was shredded. The rice to chicken ratio was shocking, hardly any chicken so disappointing

Delicious food. Arrived on time. 5 stars

Delicious food. Arrived on time. 5 stars

Burger patty on the lamb was burnt and as hard as a rock. All other items were fine.

worker amaans service was great

if I could give this pepes 0 stars I would . Worst food / service ever They messed up my order once and when they tried compensating for it the second time THEY STILL RUINED IT . THERE COMPENSATING WAS NOT CHARGING FOR SAUCES AND MAKING YOUR MEAL LARGE .THE CHICKEN BURGER IS MAINLY BUN NO CHICKEN . THE FRIES ARE NOT EVEN COOKED PROPERLY !! How do you mess fries up ?. When you call them they put you on hold for ages and pass you to loads of different people . The guy said to me on the phone specifically it’s £23.00 and when we got there he was £26 . SERIOUSLY SORT IT OUT !

Pepe's in Shirley has never disappointed me. Outstanding food, friendliness and customer service.

zeshan is a star, my first time coming to pepes and he was very welcoming and ensured that i was looked after as i have allergies. i will be coming again

chicken was hard my food smelled wired

Good cistomer services shaisd and tamin

Brilliant place. Love the food. Amazing customer service. The man at the front was nice and friendly

Food was great and they have a toilet and multi faith prayer room!

You’ve missed out on one of the chips