Penyard House in Herefordshire, County of

Lovely friendly welcoming staff, and good value for money. Had a lovely cream tea on arrival, and only 2 miles to Ross on Wye.

On booking we requested a room on the first floor or above but ended up with a ground floor room, overlooked by a training centre. The room was in an annex. Lucky it was summer. Avoid the annex when the weather is wet. Room 70, our room, was clean but not spacious as advertised, having two tables one chest of drawers, one stool, two chairs and a 3 foot by 5 foot computer desk in front of a window (see photo). This meant I had to climb on the table to open and close the window. The room was fitted for those with disabilities, which meant the sink was too low down for able bodied. With the computer desk, a wheel chair would not fit in the room. The hotel advertises 9 acres of gardens, which are two lawns, a few trees and a large hedge round the one lawn. Not sure what the evening meals are, as the receptionist did not advise us. No menu was available. She had to ask what time breakfast was served. The breakfast was served in a very large room which mainly had round tables for eight. The waiter did not know if they served a hot vegetarian meals, which they did, but you have to ask. Had to serve ourselves to tea and coffee and breakfast. They ran out of coffee cups and the two toasters did not work. Clean rooms, but staff seem to have little knowledge of the hotels facilities.

Came as part of coach break with 18other people not the place to stay when there was no entertainment nowhere to go after dinner finished at 7.45 as it is quite isolated and no other people in the hotel other than possibly the odd rep ,the food was also mediocre.

Lovely hotel. Plenty of parking. Rooms were nice and clean and large too. Food was superb, both in the evening and breakfast. Staff were pleasant and friendly.

Had a great time, the food was absolutely fantastic. Rooms are very spacious, if a little bit dated. Everything was spotlessly clean and staff very friendly.

Food is delicious, service is wonderful and they do Muder Mystery evenings on a regular basis by Murder 57

Murder Mystery night, was a great time, food was excellent

Lovely old hotel .We enjoy .Lovely breackfast

Yummy cake to go with hot drinks.

Went for company dinner and disco. Surprisingly good food, excellent service and the disco was appreciated by others of my age group ( around 60).

We had a fantastic work Christmas party lovely food and great disco

Good fun Christmas party night, food was very good

Excellent Festive lunch today. Claire and Terri looked after us superbly and all the staff were great. Lovely venue.

Fantastic hotel in a great location. Came here for a weekend break with my wife. Totally loved it.

Good food, friendly staff. We've stayed here often. Recommend. The 'old' part is a bit quirky but relaxing.

Good food and service but at Hotel prices.

Very pleasent staff, good food, comfortable room, if a little dated and tired. No covered walk to annex, so not good when it is raining.

Nice room but bathroom needs work. Was there for a training programme .

Excellent service staff brilliant food superb but no lift

Very pleasant staff and hotel lovely as was the gardens only complaint most rooms had showers over the bath witch I find unacceptable

This is ok for an overnight stay. It's practical and serves a purpose so if you're looking for a boutique hotel with all the bells and whistles, this wouldn't be the place for you. The original house is very pretty and the gardens lovely. The downside for our stay was that there was a party in the function room on the ground floor below, virtually underneath our room until midnight so I didn't get to sleep for quite a while. The sound proofing must be quite poor so my advice would be to ask if there's a function happening before you commit to booking (unless you're going to the party of course 🙂).

Nice venue, but unfortunately a lot of stuff was broken and not working. We"ve been moved to another room after we settled down for a couple of hours in another room. We were not too happy. Great location anyway.

Love the old feel. Helpful and friendly staff

At event there on beautiful day Friday which meant could enjoy large gardens beforehand .Pleasant atmosphere, nice rooms,helpful friendly staff and excellent meal at event.

Slow service, small menu, average food over priced.

Food was excellent hotel looking tired

Loved the place going again soon ( I hope)

Really nice stay. Only downside was the bags of laundry (clean and used) left on landing and then moved under the stairs which was unsightly. Breakfast was plentiful and dinner (Goats cheese bruschetta, then Mushroom risotto)was very, very good. Would certainly return.

Had a great time. Good food, good service

Stayed here for a couple of nights a few weeks back with my fam. Very happy with our stay. Just a bit disappointed that I applied for jobs here and get no reply. But it's ok

Very nice place to stay would go back again

Well maintained, good food, excellent service

Great place 2 stay.... Amazing grounds really friendly staff. Food was simply delicious

Good hotel with very reasonable prices 👍

The room was DISGUSTINGLY DIRTY. The hotel adjoins a conference centre type place where there was a function going on. We must've been put in an old bit of the hotel to accommodate those guests as it looked nothing like the pictures. Looks like it hadn't been updated in decades. Could feel every spring of the bed. The carpet was the worst - covered in clumps of hair, marks and sticky in places. Work was going on so the conservatory bit where we had breakfast was all boarded up - no warning of that. Such a shame as the place could be lovely, just that those rooms need gutting. Others were complaining at checkout so it can't just have been us!

Great value, very reasonable prices

Nice hotel, good clean rooms, friendly staff. Would recommend!

Nice hotel in quiet green surroundings. Room was clean & tidy with everything we needed. Breakfast was delicious with cereal, fruit, Ham/cheese, croissants, poached/fried & scrambled eggs + all of the cooked accompanying foods. The main hotel (reception rooms) had nice high ceilings with floor to ceiling windows. Apart from the restaurant/bar & dining rooms there was a room with a pool table, cues & chalk inc a further reception room and another bar. The receptionist on arrival was pleasant and helpful and part showed us to our room and gave precise directions thereafter. The only negative was the noisy water system in the off-house wing we were accommodated in. Also it was extremely hot the two days we stayed (hottest on record so far this year) topping 95 degrees. Fortunately our room was quite shaded. We did not feel the need to ask for a fan but think perhaps the rooms should have them as there is no air con.

Needs lots of TLC & maintenance. Damp patches on walls & hand basin in room & not in extremely small bathroom. Could be nice hotel if brought up to modern standards

Very friendly staff,spotlessly clean and excellent breakfast.

Amazing hotel, food and staff are excellent

Enjoyed Sunday lunch. Food was excellent lovely service. Highly recommended.

Mould in our bathroom, chair looked past it's best days, questionable stains around the bed, bed felt like sleeping on rocks. Rest of the hotel was okay but Definatly needs repairs doing. Bits of rotten floor and window sills, whole hotel could do with a paint some of the beautiful features are heavily let down by the tired building. The breakfast was alright came free with the room have to get down there early for the best bits though. I didnt eat anything else from the hotel as it wasn't really to my palette. Stayed in better for cheaper. i wouldnt stay here again. Shame hotel has alot of potential. The grounds are pretty enough outside.

Really nice hotel, great staff. Relaxing break.

Afternoon tea all very good scones fantastic

Excellent stay staff & service were excellent. The only thing that let the accommodation down was the bed. Frankly it needs to go to the tip, it was awfully uncomfortable and not fit for use. Listening to the feedback of other guests we were not the only guests with this unfortunate problem. It is a real shame as everything else was excellent.

Bar service very slow. Not nice queing at a wedding!

Looks good, only had drinks though. Good smell of food and toilets were clean. Very helpful and friendly staff. Shall return.

Very good and friendly staff nothing to much trouble

Beautiful surroundings and easily found as it's just set off the Ross to Gloucester road. They seem to cater for functions mainly. The meals were well presented but the menu lacked imagination. The staff were helpful and polite. The decor looks tired and in need of a spruce up.

it was a really lovely place for to stay and the staff was helpful as well.

Bed needed replacing and room in much need of updating. Book a table and still had to wait 30 minutes in a bar that didn't serve drinks then alder food that took over an hour to arive and cancel drink order as it was slower than the food and on check out that tried charging a second time for the below average food

bit tired, could do with a spruce up , but the staff where so accommodating and helpful and pleasant, made the weekend most enjoyable, will definitely be going back, manager (Kate), and staff, really were fantastic

Good food. Clean and comfortable rooms

Lovely staff, lovely place, lovely breackfast. This place is ideal for when you need to do fieldwork around the area

Rooms were dirty, beds very uncomfortable, hairs everywhere and incredibly dusty

Some good some not so, staff really good, hotels attention to detail not so

Nice big room with a nice big 4 post bed.

Nice Hotel, needs some renavation. Good breakfast. Bed in room awful, felt like springs were broken. Lovely grounds outside.

nice gardens. some rooms better than others food ok.

Great and helpful staff, room no2 extremely poor large damp patch wall /ceiling, bad drain smell in parts of building, bed mattress needs immediate replacement, dinner poor quality, breakfast good, lack of basic room facilities

My reason for my 4 night stay was due to work being done in my home. I chose the hotel as it was the closest to my son’s school (5 miles away) on the second morning at breakfast my son (aged 7) nibbled on some and asked if he could finish eating in the car on the way to school, as I hurriedly tried to finish mine to get him to school on time I started to put a toast and bacon in a tissue for him, a member of staff approached me in an abrupt manner and told me I was not allowed. I began to tell her I was in a rush for school to which she replied “ he has eaten some hasn’t he?...... the food needs to be consumed here only!” I was mortified as she spoke so rudely and loudly as other diners looked on! She repeated herself a few more times that she can see my son had eaten to which I replied that the day before members of the hotel staff encouraged 2 guest to grab and go breakfast, IN FACT offered to wrap it up for them! The lady didn’t just upset me but also embarrassed my son!!!! She clearly lacked ANY customer service skills! Needless to say I promptly packed my things after the school drop off and complained to the front desk! I will NEVER go back there again

Very clean Very comfy Well priced Breakfast is beautiful

Great time. murder 57 was fun. Excellent value for money. Yes it's an old building but lovely location, staff good , food great. Enjoyable time.

We had a very good Sunday lunch, great value, great food,great service.

Nice place, but unhelpful front desk staff at check in. No info about breakfast. Really noisy doors in the rooms and corridors, kept us awake at night and woke us up in the morning. Don't stay here unless you want to be last up and first out.

Stayed for 3 days for new year,will never stay again,we have had better service in a premier inn.

Went to a Christmas party at this hotel. Food was good, service friendly though rooms a bit tired.

Lovely friendly hotel rooms clean beautiful gardens

Staying for Christmas..Beautiful oldie worldy feeling, very traditional..

Attended Christmas party and overnight stay definitely recommend

Attended a murder mystery night here..... Food was OK drinks a little expensive and rooms a bit dated..... Hotel needs some tlc but

Lovely hotel lots of parking. Rooms maybe basic but functional. Food very nice. Friendly staff. No lift though in main hotel. Beware if you struggle on stairs.

Dated interior bedroom clean mattress springs well used odd menu coffees turned up before the sweets won't be returning

Set in beautiful surroundings away from the road, this hotel offers a reasonable stay at a good price. A buffett-style breakfast is included, with all you require to start your day, continental and full English. Rooms are clean and functional, with tv, good heating and en-suite shower and toilet. Would benefit from updating, but this is reflected in the price and are perfectly adequate. Staff are friendly and accommodating. One downside was that room doors tend to slam on closing and this reverberates quite badly so can be a little disturbing if the hotel is busy, as it was on our visit due to a function. But would certainty stay here again.

Very nice setting ,good price ,clean and cosy

Easy access from M50. Good parking. Excellent rooms. Good all you can eat breakfast.

Good value for rooms and convenient for Ross on Wye. Friendly team

Good facilities with lovely surroundings. Staff were superb.

Little dated with regards to the rooms and the showers did not have much pressure but over all a nice hotel with good food.

stayed here for two nights nice clean room, staff were pleasant and helpful,would definitely stay here again.

Went for a wedding. It was ok. Breakfast very mediocre. Best thing was the fire. Need a smoking area

On arrival looks fantastic, long drive way then into a country house. Reception area was nice and in keeping with the features of the house. Staff very polite and professional. The whole place really needs a good makeover and TLC as it's been a bit neglected. Stains on ceilings after leaks, paint peeling away from walls, light bulbs blown and not replaced and that's also in the bedroom as well. Bedrooms and bathrooms need updating as dated. If they could do this then it will be worth the money you spend.on it for a stay. For the same price you can get something a lot better.

Beautiful gardens and hotel. Staff are. Very friendly. Would definitely recommend.

Lovely place which needs some TLC where there are leaks etc. Staff very polite and helpful. Great position.

Abysimal Let me say firstly that from booking to arrival to leaving the staff were top notch and extremely helpful and friendly.That is the best thing I can say of this place. We just had a one night stay as a family of 4 adults and a child as a birthday celebration.. The photos on the website must of been taken in it's better days everything tired and not all that clean. We were given instructions of how to reach our rooms and opening the doors was a great disappointment the room was bare uninviting and cold no proper furniture open hanging space, stains on carpet and bathroom not particularly clean on floor and tiles.On using bathroom in night the fan screeched uncontrollably and no lock on bathroom door. I had been informed prior to arriving that there was a birthday party taking place so booked our evening meal at The Western Cross(excellent food and service) what I did not expect was to be put directly above the function room where the party was taking place - bad organization. Consequently sleep was lacking even though the bed was comfortable. Arriving at breakfast(9.15am) we joined the queue for a table with people who said they had already been waiting 10 minutes but eventually seated.we made our way to the buffet food. There was a few rashers of dried out bacon no tomatoes some scrambled egg after asking the waitress promptly disappeared and arrived another 10 mins with a very meagre looking top up. People standing around with food congealed on their plates waiting for other items to be topped up we waited 10 mins for some bread and when asked for yogurt to have with fresh fruit a ladle of yogurt arrived in a fruit bowl and was told that was all that was left now 9.40am. As we left at 10am another diner came in and asked for some items of hot food to be told they had run out(breakfast served till 10.30 we were told) A complete fiasco as i'm sure many other reviews will tell you. We were encouraged to walk round the grounds hmmmm old beds shoved up by pools generally unkempt and downright run down.The gym itself ok but the showers were disgusting as was that whole area. Needless to say we will not be recommending or returning

No disable parking, room not in main building but in anex so you get wet moving from anex to main building, the room was clean, six foot bed with a four foot six head board no bedside table on one side,but, you can see where it had been. Over all not what we expected, so another Hotel scratched off our list.

Lovely hols at this hotel....Great friendly staff....good meals and comfortable rooms....really near Ross on Wye

Lovely hotel but is needing a huge makeover. Very old fashioned appliances in the hotel room. The bathroom is also very old fashioned

Lovely place for the price, room was very clean with a great bath. We really enjoyed breakfast as it was a serve yourself cooked buffet, so we could eat as much as we wanted. We also had an evening meal there, service was a little bit slow, but the food was very nice. The hotel was also great when we left and realised we had left some things behind in a draw, the lady on the phone went straight away to check and then they were mailed back to us in a timely manner. Would recommend for a cheap couple of nights away.

Just checked in and there are cobwebs and dead spiders everywhere in my room. They carpets are dirty, and covered in dust. The windows are filthy. The Wi-Fi doesn't work. Really expected more from somewhere of this price. Only pro is that the bed seems pretty comfy, if not clean (pillowcase is dirty).

Second visit enjoyed both times.Good base to visit other towns from. Rooms comfortable slightly dated. Grounds good. Staff very good and the food on both occasions was the best we have had at any hotel.

Great location and hard working staff. A bit tired and in need of TLC. But great value for money. Good size rooms, bed and bathroom.

We enjoyed our two night stay. All staff very friendly and helpful. Room clean and comfortable. Dinner good .Will return for a longer stay . Marjorie and Maureen

No lift and the only ground floor rooms are in the annexe. A few hundred metres from the main building - no covered walk way. Evening menu is a bit limited

Gave a 1 star for the grounds only. For the HOTEL etc a definite MINUS score

A bit tired around the edges. Not sure what the cow is about.

Great hotel very comfortable rooms set in well maintained grounds

Have a brilliant time at penyard house staff were brilliant and a breakfast to die for overall worthy of a visit clean and tidy ideal for 1or4 days visiting the best countryside in England and Wales the management of your hotels should be very proud of your business

A beautiful venue for an hotel stay. Comfortable bed and a spacious room with tea and coffee making facilities. We also enjoyed our breakfast and the staff were polite and helpful. I would happily recommend it for a short stay.