Penta Hotel in Ipswich - Phone Number, Reservations, Reviews

Once again the long arm of th law reached out to Suffolk and Ipswich Crown Court in paticular. picked this hotel because it was close to the railway station and and once across the Bobby Robson Bridge the Crown Court beckoned close by. This is a rather zany hotel deco wise but very good all round place. I stayed 4 nights and ate breakfast and dinner each day. Would recommend room at the rear facing the river as immediately opposite the road side of the hotel is a freight rail yard and it can be noisey

After a friends flat was destroyed, the penta hotel had rooms for himself, his wife and 2 young children to stay. They were very welcoming and Stefanie and her team went above and beyond to help them out. Great customer service Beautifully designed and a very relaxing atmosphere. Now I know what it is like I will be fully recommending it here to everyone I know. Even looking to have a night here with my own partner when we are child free. Penta hotel staff, Thank you so much.

Stayed here a number of times on business, each visit the service gets worse! Restaurant times change constantly, room service 1 stay then not available on the next, only reason I continued to return was the gym facilities and now they are not always available. Last straw is hearing a waitress tell the bar staff no more food orders when she directed me to the bar to order food! No tables to sit at due to private function but no room service either? Where am I supposed to eat?? but happy to let me take my food to my room if I wait in reception for 20 minutes! Get more staff and your regular customers will return!

The hotel is average but comfortable. The check-in was a bit slow due to IT issues. My room had a faulty air-con but I was quickly moved into another room. The air-con was still not working, only blowing air and a bit noisy. The room haf a very comfortable bed and clean. Coffee and tea facilities were available in the room. Basic stay and did its purpose.

Nice hotel close to Ipswich centre,menu not massive but food good,staff great nothings too much,made me packed lunch for work each day. It's very clean,cleaners do room really nice everyday, probably best hotel lounge n bar areas been in on my various uk work stays. Only downside carpark bit small and traffic below can be a tad annoying if nightwork/day sleeping. But all in all great. If was socially staying in Ipswich would I bring family 100%yes Has pool table arcade games darts all sorts n nice music in background.imagine it's really good in summer

I was due to stay here last night but I have Covid. On Wednesday when I tested positive I called and asked them to change the dates of our booking and was told that was not possible because it was a non refundable booking. I said I wasn't asking for a refund but to change the date?? NOPE apparently in their T&Cs! What a bunch of absolute tools. Premier Inn and Travelodge let you move your booking when you pay in advance! So well done Penta you have stolen £50 off someone who is sick, in the middle of the cost of living crisis! TOP MARKS for being the worst hotel Group I have ever had the pleasure of dealing with! And Booking.com you are just as bad for letting them do this!

Car park dark, reception dark and staff simply daft. Plus got a parking fine, called reception to explain response was "Nothing I can do", even after I was a paying guest. Reception (employing 18 yr olds, no customer experience #cheap) staff never mentioned anything about parking and they are so badly trained it took 3 of them to discuss where and what was on the cocktails list. Now the accommodation, noisy, thin mattresses, food below par. Frankly you are better of going to Holiday Inn, Premier Inn or Novotel.

There are fourth family generation political prisoners endlessly breaking rocks into smaller rocks in North Korean prison gulags who sleep on more comfortable beds than the Penta’s beds… OUCH.COM/PAIN But outside of that, it’s bang on the money! Great location, friendly and efficient staff, tasty breakfast. Nice bar. Cool vibe!!! Rooms are a little basic, but modern, and you can grab yourself a good deal for a fair price. Is it luxury? No. But it’s alright. I’ve stayed in fair worse. It’s charmingly basic; cheap yet definitely somewhat cheerful. I’ve emailed Kim Jong-un to see if he’s got any beds free in Siberia next month, but failing that, you’ll see me at the Penta !

I have stayed here for work many times but stayed a Saturday with my wife. Comfortable bed, easy check in and a nice touch with complimentary chocolates in the bedroom. Great room and easy check in made for a great experience

We arrived about 5pm, we checked in and my partner asked about the parking and we wasn’t advised we had to put our registration into a computer on arrival. We went to the room to get ready as we had a family birthday party to attend and we was only in the room about half an hour and my boyfriend went back to reception to again query parking and was told he would have a £100 fine for not putting in the registration on the computer. My partner was not happy and asked the lady why this was not mentioned when checking in. The response being ‘nothing we can do you have been here longer than 15 minutes you will have an automatic fine’ this really upset my partner. He then asked to pay for parking to potentially avoid a fine and was told it’s too late. The staff were unhelpful and rude. We was in a rush so in the car on the way to the party we downloaded an app and paid for parking which said we had until midnight on the day of our stay to pay for parking which cost us £20 instead of £10 because the hotel REFUSED to help. If this is the case and we don’t get a fine the staff caused a lot of unnecessary stress to our evening through lack of knowledge of their own car park! Moving onto the TV. It was a family party so we was back at the hotel early and wanted to watch Netflix / a film which was an option as the TV has 3 different settings to allow you to do this. It had screen mirroring, cast and mobile content sharing all which would have worked if the TV was actually connected to the internet which it wasn’t and the network was greyed out and you couldn’t edit. I even paid for an app and downloaded it to be able to share my device to the tv which had specific instructions to connect to a Samsung TV and provided a password. It didn’t work as the TV had no internet and emitted no signal to connect to. So you can’t ‘chill’ in your room without watching Australian customs programmes. It’s 2022 and it’s a pretty basic feature of a hotel room to be able to mirror your phone to a TV. When going out to reception this morning we was surprised to see loads of parking signs had popped up and been put all over the reception desk. My partner asked ‘when we’re these put out then’ the response ‘don’t know’. If your going to sell your car park to an external company at least making it your motive as a business to ensure you have the knowledge and ensure your customers do to. In conclusion if you find this hotel at a cheap price be prepared to pay an extra £20 or £100 in parking fees and you can only book it for a night on the town because you certainly don’t want to be ‘chilling’ in your room with nothing but junk and news to watch on the TV.

Very decent stay. Read a few reviews and was a little unsure but rooms was comfortable enough, loved the overhead shower and breakfast was par for the course. Staff attentive and friendly. Only negative was the smell in the bathroom, smelt like blocked drains. Would stay again.

DO NOT BOOK THIS HOTEL I would of given no stars if it was an option. This makes a mockery of the hotel star system and the reviews on here must be based on historic reviews from some time ago. We checked in got to our room and the temperature was 17.5c so we turned on the air conditioning (or airflow system as the staff like to call it as it’s not working) after an hour the room had not heated up so I tried to call reception but the phone did not work. I went to reception who happily gave me another room and keys. After three attempts and reissues of keys I could not access the room so they then issued keys for a third room which we moved too on the other side of the hotel. With only an hour to spare and having to be out for a show we put the heating on and left the spare key in the slot so the electric would remain on and the room would be warm on return. Upon our return some 5-6 hours later the room was still 18.5c and no heat (temp was set to 23c) I tried to call reception but the phone in this room didn’t work either. I went to reception and explained the room was not warm and this was same as our last room. I was patronised and asked if I had left the key in and told it was an airflow system not air conditioning. I explained that it had been left on for 6 hours and the room was not fit for purpose. I was then presented with a wall mounted heater that had no legs or PAT tested and told to use it to heat the room. To be honest this was appalling and also a health and safety issue to use a wall mounted heater propped up against a wall On a cheap nylon carpet. Also the Tv did not work and even after a retune only had 2 channels on it. 2 lights in the room did not work also. The restaurant was also closed in the day/evening (breakfast only) When I pointed this out I was told it was not the hotels fault. How a 4 star hotel can not have its restaurant open i don’t know but if you read other reviews this seems to have been the case for some time. Also when we got to our floor the lift doors opened and we were faced with paint tins tools and light bulbs all across the hall way and the entrance to the fire exit Do not stay here This is more like faulty towers and should be avoided at all costs

We really enjoyed our stay, I'm not sure why all the negative reviews, but we had a lovely clean twin room, plug sockets in good locations (desk, bed, mirror) amazing shower pressure in the bathroom, nice and modern. The staff we spoke to were all super friendly and helpful. 15mins walk into the town. Definitely would go back.

So ignore my previous review! Rooms are good the place in general is good but do think there is sime customer service issues. More info could be given on arrival eg wifi etc. We ate in resturant and ut was ok beer etc bit bland not many options and quite expensive. Main problem is room cards needing to be re configured nearly everyday!!! Also in the evenings the reception becomes the bar and staff seem keen to serve and chat rather than deal with room issues. I was here for work and matbe these things are not a priblem for weekenders.

No water for showers, teeth brushing, coffee or flushing the loo. No help finding another hotel. No reply to three emails asking for compensation from either Ipswich or Head Office. Worst experience / customer service from a hotel in 30 years and I include staying in hostels in some of the poorer parts of the world. Spend your money elsewhere as Penta quite clearly have no interest in their customers.

We stayed for 2 night for a friends wedding. When we arrived the receptionist were friendly, but tried to charge us for a booking we had paid in advance. We had to show them our booking emails and allow them to take pictures of proof...

A cracking stay in a mid range hotel with a cool edge and sharp vibe. The team are clearly well briefed in being themselves with no stuffiness. Reception & bar are combined in this upscale business hotel. Fab rooms with a clever balance between modern...

The hotel makes no pretence of being anything other than a sensible, non-glitzy establishment. Certainly the rooms are pretty basic but this is of little consequence in the light of two factors. First the food was excellent for both dinners and both breakfasts. In particular...

Not cheap, and not anything other than average. Rooms clean, poor selection of beers at the bar. Poor parking. If you do stay and you want a night's sleep make sure you get a room away from the car park. People congregate outside smoking and...

This is definitely not a 4* hotel, but a an okay stay overall. The staff were friendly and operate from a check-in/reception/bar area, which is 24 hours. The hotel itself is basic - probably on par with a Travelodge with a bit more of a...

Parking is poor, only a handful of spaces at the hotel. Overflow is over the other side of the river. Fine for the solo businessperson or couple. Unfortunately, for a family of 3. Child 8 months this lead to check in being a much lengthier...

Stayed 3 nights. Unfortunately TV in all rooms not working. Couple of plug sockets ditto. Very comfy bed, windows needed cleaning. Pity rooms currently not cleaned daily unless requested. One very silly comment when I asked for an extra pillow " I'm not sure if...

Hotel check in the bar. Ok. Information completely lacking. Free WiFi ? Tried to log in. Requested £7.50 an hour. In this day and age. No 4G ! Bumph said it was free. Parking atrocious but offer overflow 5 minutes walk away. Ok in decent...

The rooms at this hotel are very badly maintained, the bathroom sink plug mechanism was not working throughout our entire stay despite reporting it to the reception staff who said they could do nothing about it. Consequently we had a sink full of dirty water...

Have been to this hotel quite a few times pre-covid. Always has a good atmosphere. Due to covid things have changed. Face masks are requested while walking around the hotel but this is not is not enforced as I saw quite a few people walking...

We stayed for two nights whilst in Ipswich. The staff were friendly enough although we weren't given any information about check-out times, services provided etc. We expected this to be in the rooms but weren't which left us having to ask a lot of questions...

The room was pleasant, the staff (very few of them ) considering the number of people Staying in hotel were very friendly. Breakfast time was abit hit and miss, area Too small and just one person trying to serve a lot of people which could...

Like: The bed was very comfortable and the room was smelling very nice. It was very clean. The hotel is modern and well decorated. They have a bar with a large range of drinks. The breakfast was very good with a lot of choice. We...

I want to say something positive about this hotel so I will say it’s a pleasant view if you get a room on the riverside. The staff are also quite helpful. Otherwise, not very comfortable, the rooms and corridors are dark and depressing. The rooms...

A fantastic hotel. Excellent decor and chill vibes. Staff were helpful and friendly and the price was incredibly reasonable for the services recieved

I’ve just returned from a 1 night stay at the Penta on the 1st February, now I’ve left my title as confused because that’s how I felt once I checked out, it’s so frustrating that this hotel could be so much better than it was so here are my pros and cons of the hotel Pros 1) Great design of the entrance, loved the bar area and the relaxing feel of the sofas and log fire2) Good Location and walkable to the city centre 3) Rooms were simple but again well designed to make it feel more than just a basic room 4) Amazing walk in shower Cons1) Car Parking Nightmare, £8 if you get a space and £60 fine if you can’t2) Why offer free wifi when it’s not useable 3) Food was very basic, I would say majority of it was frozen food 4) Poor Draught options on tap, Camden Hells or Guinness out of a can

My wife and I stayed at the hotel (then the Ramada) 10yrs ago, it's was once very clinical and tried to be something it wasn't. 10yrs on we decided to go back and see just how different it is now Penta have taken over.......WOW!The entire feel of the hotel has been transformed, from the moment you step through the sliding doors you are greated with a prominent and unique bar/reception area, managed 24/7 by the most friendly staff you will ever meet and special thanks to Emma and the team for making us feel so welcome throughout our staff.Surrounded by quirky Steam Punk Furniture and more sofas than DFS, you are guaranteed to find a cosy little corner to relax and unwind; they even supplied blankets incase you wanted to brave the outside patio area.The pool table is free and adds some light hearted entertainment but if that's not your thing, there is even a playstation tucked neatly away for those that struggle to disconnect.The hotel is very well decorated and the Gamer room where we stayed was spotless, spacious and very peaceful, made even better by the relaxing rain shower which was the size of a cart wheel and the soft white robes and slippers, which made us feel right at home. Knowing of our return, the thoughtful staff presented us with a welcomed drink to start our epic stay and this was topped off in the morning with a breakfast to die for....so much food, the diet definitely starts tomorrow!A great way to start a new decade and special thanks to all the amazing Penta staff, who's customer service was exceptional Highly recommended

We stayed at the Penta Hotel Ipswich for the weekend of our 10 year anniversary. When we arrived they instantly upgraded our room when they knew our reason for staying. Room was lovely, quite quirky, lovely view of the river, nice big TV, very modern bathroom. The breakfast included in our package was lovely, help yourself to cooked breakfast and pastries, they even made me some gluten free toast to accompany my cooked breakfast due to allergies. The bar and reception was lovely, staff are very helpful. The lounge area has beautiful big sofas and arm chairs, mood lighting, free snooker table and games station. Second day we had a spa day booked and when we got back to the hotel they had gone to the effort to put bubbly on ice in our room which was a lovely touch. And then when we checked out this morning they'd gone to the effort to pay for our parking.Emma in particular, she is amazing, she went above and beyond to make sure our stay was happy, comfortable, booked us taxis, gave us extra pillows and really really made the stay memorable. So thank you Emma :)

Great hotel . Great food . Rooms are very clean and modern . The bar and food are amazing. And couldn't fault the hotel at all. But parking is a problem you have to park on the main road or on a huge un manned car park which is a hike by car. But once you have found it it's a 5 min walk over the bobby Robson bridge . And if you park on road you have to be up and out before 8 or you get a ticket . It's just a bit of a nightmare to be quite honest . And i like my vehicle to be secure . And probably wouldn't stay here again due to this issue

Not great . Check in ( as with so many hotels ) rather laborious given is already paid . Room not great for the cost and rather cold ( heater brought up about 1.5 hours after I’d raised the issue ) . Decent shower but towels not great . Overcharged at the bar with no great apology . Quite a lot of noise from outside . Breakfast was a decent spread and bar had big screen if you like that sort of thing . Small but perfectly good gym . Expensive for what it is.

We stayed at the Penta Hotel for our anniversary. When we arrived at the hotel we had been upgraded and had a complimentary bottle of Prosecco. The stay and hotel was lovely. Would definitely recommend.

From arrival we were really impressed with the staff and hotel. Arrived at 11 and was offered early check in free of charge! The lady was really helpful recommending places to go and things to see! She literally made my day the service was so good! The hotel is clean and tidy. The bed was sooooo comfortable, nice cooling air con and black out blinds. 15-20 minute walk to town but it’s only £5.00 for a taxi. Parking was cheap at £8.00 the only thing I could pick fault with was the price of breakfast but I know all chain hotels charge about the same we picked up croissants from Waitrose so had those in our room.

Nice hotel room was huge and very clean, staff very helpful not far from the train station but maybe 15-20 min walking to city centre! Parking facility at a decent price too!

Stayed here for one night, interior and lighting in reception area quite dark but adds to an unusual ambience. Pool table and play station available

Store gode rom, herlig seng, fint bad og en utmerket frokost med stort utvalg.

Food is proper pants and who the hell charges for Wi-Fi in 2019? The free Wi-Fi has designed to be so painfully slow that you have no choice but to pay the additional charge. Cynical.

We had a company Xmas do. The food was prompt but quite bland. Some of the presentation was along the lines of cooking at primary school. It was on the lower end of the package budget but they more that get their money back on the bar! Clean and good loos

So much nicer than than the homogeneous chains, it’s quirky, it’s different, but it’s comfortable and relaxed. The bedroom did not feel small, the bed was good, the pillows were good, it had what you need (as a bloke), may not be enough light and mirrors for the lady who needs an hour to prepare for Breakfast.

Nice, shame you have to pay for decent WiFi. WiFi was similar to on a train. Best ever breakfast collection and staff were fab. You can pay more for WiFi but ending your stay knowing I can just about it YouTube, but not a film streaming app is a shame. The films in the room were a few years old and the system a little unresponsive. Adult titles said click for purchase yet apparently everything was free?

Booked this hotel through booking.com. The hotel was amazing very quirky comfortable. Our room was very spaceious with air con which was very much needed. Drinks were a little expensive but overall a really nice place to stay.

loverly hotel to stay in , but a little bit out of town.Rooms allways clean and well appointed .Car park small get there early if you wannt to get a parking space.

All round impression is good. The room was clean and and we had a lovely comfortable bed, giving us a good night sleep after a hectic day.

This was all booked through work and when I received the email I was a bit dubious as looked very quirky and dark. However I was very surprised upon arrival.

Stayed at this hotel for 3 nights last weekend with my partner.

Stayed here for three nights on business and thoroughly enjoyed it. Rooms are modern, simple but comfortable with a nice desk area if you want to work. The vibrant bar area is the main focal point but there are lots of seating options that were very comfortable. As there aren’t many options close by, I ate in the hotel every evening and the food, was well cooked and the service was good. The only slight negative was that the drinks replenishment at breakfast was slow. Would definitely stay here again.

There was lots of choice on the menu at this restaurant. My husband chose to eat a burger which came with chips in a basket and a salad garnish. My father only wanted a toasted sandwich, which was cooked especially for him. Staff were very polite and helpful. Only criticism is that it was quite dark in this restaurant.

Good location, very clean, good facilities and friendly staff.

I stayed for 4 nights and was impressed, the food was great and the staff were helpful and available at any time of day. Only slight dampener is the parking situation but once you know your way to the second car park it is honestly fine. Quality of the room was great and the wifi and electronics all worked perfectly. I will stay again.

I must really thank the staff for the way they have treated me. I wrote an earlier review on based on my first 2 days here and I wasn’t complimentary. Well for my last few days the staff have been great.

Stayed for one night. Booked via Booking.com. Fab hotel. Modern, quirky bar area. Was able to check in from midday and had a 3pm checkout today..! Room was immaculate. Spacious. Comfy bed. Complimentary water. Fab little toiletries. Had a great nights sleep. Breakfast was also lovely. Would def stay again. Lovely, friendly staff too.

Stayed there one Saturday night. Found the room price and facilities very, very good value. Also ideally located. However, car parking could be an issue as the car park at the hotel is really small but multi storey is nearby so not ideal but still a solution.

A very tasty burger. I would definitely have one of those again! Excellent range of drinks too for a hotel bar.

There was a wedding on the night we stayed so fun too although they tell me they do have entertainment on. Very nice breakfast loads to eat beds comfy staff friendly and helpful but busy. Our room was spotless clean and we totally enjoyed a bit of luxury I would say you get what you pay for here not the cheapest by far. Free car parking which is good and a nice view on the outside balcony at night to sit and have a drink. Enjoyed it there for one night visiting family

i love staying at this hotel great rooms, great service great food car parking a little tricky but worth it

stayed her on a Saturday night after going to a show at Ipswich Regent. First impressions are a bit bizarre but found place to have a good atmosphere and the staff were very pleasant and helpful. The room was comfy and had everything you need for a nice stay - it made a change to have good lighting in a hotel room! TV worked ok for us.

On first impressions I thought this was going to be a good stay. The reception was a funky bar with dimmed lighting and it all seemed quite atmospheric. Sadly from then on it felt like some weird experiment. The room was decent with modern touches and all you could need. Beyond that, it really was smoke and mirrors. Diesel branded towels with the corner turned back so you can see the name?

Staying at this hotel I thought I would try the restaurant for dinner. was not disappointed with the quality. The steak was a little pricey but the quality was worth it. Nice bottle of Malbec to wash it down

Stayed here for one night with my wife and can honestly say we have never stayed in a hotel quite like it. The room was comfortable especially the bed. The bar area was fitted out in a retro style and the atmosphere was great and the drinks were reasonably priced. Will certainly be going back.

Stayed Monday to Friday, room was great with a river view. Everything was clean. Had breakfast which was a good variety. Had dinner once which was enjoyable. Free pool and PS4 in the main lobby.

As the title suggests we have been at the Penta Hotel for 5 Months now which in itself should go down for how good this hotel is. We have stayed in most of the hotels in and around Ipswich prior to the Penta and whilst the majority have been okay we find that the Penta is the best by far.

Firstly, the staff are lovely. No complaints there.

We visited this hotel on Saturday night after looking on Booking.com for somewhere to stay. The website looks really good and the pictures make the hotel look trendy and different to the normal hotels you would find in Ipswich.

We booked two rooms here as we had a family event nearby. The hotel is run by quite young people. As you walk in you have the bar area which is where you check in. The area is very nice, dimly lit with a strong smell of men's aftershave everywhere. The furniture is good with comfy leather armchairs and snooker tables but when we went to relax after being out all evening there were people playing whose language was quite offensive so we didn't stay long. The rooms are pretty basic, quite firm beds but a few quirky touches like lights n pictures but quite small. I had asked for a quiet room but we must have had the most noisy rooms in the hotel, right above reception. After we had gone to bed there was constant noise from the car park as it must be the area where people go to smoke. Again we could hear a lot of noise until the early hours. I did ring down to reception eventually where a guy answered but put the phone down on me for some reason altho the noise did subside for a while. Was a shame as the breakfast was very good.

Really good reception area with nice bar incorporated. The room was a fantastic design, contemporary without being plastic and had comfy chairs and a great bed. The shower and bathroom were great! This was excellent value for £50 picked up on a last minute deal.

After working in Ipswich for the past 7 months I can honestly say that I have now found a hotel that doesn`t disappoint, All the staff are very friendly and do everything to make your stay a comfortable one. The atmosphere is chilled and relaxed with a modern twist. It`s also been a refreshing change to communicate with staff by first names which gives it that personal touch and makes the experience more enjoyable and less formal than other hotels that I have stayed in.

Nice bar and clean rooms etc but I've stayed here 3 times now and I would not recommend it. On all 3 occassions there have been problems with real basic stuff. The tv did not work for 2 days during my first stay and on the next two occassions free films would just turn of part way through....big probs with the entertainment system they have in the rooms. Also seem understaffed as can be long waits for things like checking in and ordering room service (be prepared to try ringing for 45mins to order food!!!)

Great hotel , really quirky and friendly !!

Very contemporary hotel .reception bar restaurant and lounge area is all in one and had great vibe with lots of contemporary feel to it. Will say the bar and restaurant prices are outrageously priced. Luckily the town centre and delightful water front is only 15 min walk away.

Very friendly hotel and cool decor but very overpriced food. 26 quid for a very simple steak with a tomato ..... could have included chips and a salad but in the scheme of things it didnt spoil the stay. Thanks Ahmed and Georgiana

Currently at the time of writing this a separate listing did not exist for the Restaurant/Lounge area of Pentahotel. I've asked for this to be created as you do not need to be a guest maybe to use the restaurant/lounge which is certainly a 5* rating from me, whereas the hotel was more like 3.5 and is quite different.