Pennells Garden Centre Restaurant in North East Lincolnshire

Visiting Cleethorpes for the day and we came here for a coffee and some cake mid morning and it was very nice indeed, the staff were very polite. The gift section had some lovely items in it too.

Went here for the first time with family and I was NOT disappointed! The food was lovely and the staff are so friendly and helpful! The cake selection here is amazing and they taste as good as they look! I ended up buying 3 cakes and desserts because I couldn’t choose just one! Would 100% recommend coming here for food, tea and cake! I will be returning :)

You had better be hungry! Our hefty portions of delicious forest fruits cheesecakes had to come home in a box; We were so stuffed after a first class beef and onion pie. The food all looks amazing and our choices were scrumptious. We are late to the party as this is a busy thriving restaurant and rightly so.

Came for coffee and cake today and chose to have the scone and it was delicious! All the cakes on offer looked lovely and I decided to take another home with me! Would definitely recommend. 10/10 to the baker 🧑‍🍳

I visit pennells quite regularly with friends so I decided to take my husband for a treat. We had a coffee and a tea, two tea cakes and a slice of lemon meringue. All was well until my husband tried his cake which was awful, it cost £5.50 so we spoke to a staff member who dealt with the situation very efficiently and swapped it for a slice of egg custard and reimbursed the money difference. The egg custard was also awful, thick pastry and an odd textured custard topping. I do think if you’re charging £5+ for cake it should be of a reasonable standard. The staff in the restaurant are brilliant and nothing is too much trouble, the meals are amazing but please don’t spoil the experience with sub standard cakes / desserts

Been having meals here for a few years as they were good and reasonable price. I used to enjoy a vegan lasagne but when I had one last time it was only warm and texture was horrible. Husband had fish and chips and chips were cold. Went again in case it was a one off but it obviously wasn't ! My husband went for pie and veg and they served him it without mash, they thought he said he didn't want and apart from that the bread was dry on my sandwich. Maybe iff they hadn't. been chatting between themselves they would have got the order right. They could also put large knives in one cutlery tray and the small blunt ones in another. It is handy for us to go here but will only have tea and coffee now.

This is a good garden centre, also a place for finding gifts, cards etc. Friendly staff. What lets them down is the coffee in the restaurant. We have been several times and are always disappointed by the coffee, eg if you order a cappuccino what you get is just a milky coffee. This is not the fault of the staff but rather the management, who obviously have invested in a proper barista machine but failed to offer their staff any proper training in how to use it!!

We went in for coffee and cake .. two lattes, one slice of banoffee pie and one slice of lemon meringue for the heart attack inducing sum of almost £17 , and all served up in the most charmless way possible. The banoffee was mostly whipped cream and biscuit base with one or two slices of 'ban' and a microscopic sliver of 'offee'. The lemon meringue was soggy and the lattes were warm and milky but sadly lacking in much coffee. Fairly woeful really ...

On Monday 17th April 2023 went to Pennells cafe and I had hunters chicken, potatoes, mash, carrots, peas,green beans and gravy.Was a great meal.I enjoyed it.will be back again soon.

On Saturday 19th November I went to Pennells cafe I had hunters chicken,potatoes, cauli,cabbage and gravy.The chicken was very tasty. I didn't wait long to be served. On Saturday 14th January I went to Pennells cafe and had chicken and vegetable pie,mash potato, Carrots, cabbage, roast potatoes, parsnips and gravy.Another lovely meal.The staff are always friendly. On Monday 6th February I went to Pennells cafe and had Salsa chicken, mash potato, Carrots, broccoli and wedges.The sauce that the chicken was in was very tasty. I have enjoyed all the meals there that I have had.I recommend for people to go and try it.Its a lovely clean cafe.I will be back.Thanks for amazing meals.

On Sunday 9th October 2022 I went to Pennells cafe. I had Turkey roast dinner with mash,carrots, cauli, parsnips, roast potatoes, Yorkshire pudding and gravy.It was very nice.Staff are pleasent and friendly. After my dinner I went to look at the Christmas decorations that had been set out in the garden centre. The displays where amazing. Lots of lovely things to buy.It was magical. I enjoyed it all.Thanks.will be going again soon.

I went to Pennells cafe on Saturday 1st October 2022 and had ham and tomato panini,salad and chips. It was lovely. Chips where amazing. On Sunday 2nd October2022 had a roast pork dinner with vegetables, mash potato,roast potatoes, Yorkshire pudding,stuffing and gravy.was good. On Monday 3rd October2022 I went to try one of their tempting cakes.i had the coffee and walnut cake.was very nice.Happy friendly staff.will go again soon.

Brilliant afternoon tea, with generous portions. Myself and my nana are vegetarian and some places have often forgotten and given us sausage rolls and pork pies.. HOWEVER, this place got it spot on with quiche and a lovely array of sandwiches. Will definitely come again!!

I went to visit the cafe 2 more times.I had roast beef,vegetables, Yorkshire pudding,roast potatoes and gravy.It was lovely. Then went the following Sunday and had sausage pie,vegetables and gravy.That was lovely to.The cafe was clean and staff very helpful. Will go again soon.

Regular visitors decided to have breakfast. Scrambled eggs on toast with 2 slices of bacon. Eggs were awful cold and dried up. Bacon tasty but also cold. Needs to be made fresh! More expensive than Doddington Hall nowhere near the standard. Cleared away before I could get a pic.

A lovely clean cafe.I had lasagne, salad, garlic bread and a pot of tea for one.It was really good.will visit again soon.

Visited 6/3/22 Had a Full English and a sausage baguette . Asked for crispy bacon to be told we’ve got what we’ve got . The bacon was pink and full of fat . The sausage baguette was cold , Don’t think they can be doing their food holding temperature checks. Hard egg cold beans cold toast Never again

Visited today for a lunch, took a while to get served which was a little disappointing considering the amount of staff about and lack of customers. There was clearly someone there that staff knew as they just all seemed to stand chatting, not much work being done. When we finally ordered there seemed to be an issue at the till, I stood waiting to pay and by the time I’d paid my food had already arrived. Food was good can’t complain about that, just be aware you need to have plenty of time when you visit, took almost 25 mins to be served and pay dread to think how long it would take on a busy day.

Came today (24/6) after a long wait in the queue to be served which seemed to be for no reason, plenty of staff around looking like they had no idea what to do. We were asked which table we were sitting at, was rather hard...

Came to Pennells today for lunch ( Thursday 17th) We had come the day before and it was busy so we were surprised to find it quiet today. I decided to have a panini with chips and salad which was lovely my friend went for...

Visited Pennells this week for lunch, food very good, staff helpful. The restaurant is spacious and ventilation good. Customers wearing masks. Unfortunately when at the counter getting food there was no social distancing in fact it was quite crowded and uncomfortable.

Today I visited pennells for breakfast and the food was lovely and so was the staff it was busy when I got there but the staff seemed to deal with customers really well I am really happy with it and will definitely be coming back!.

We came in on Saturday for breakfast. We were told that there would be a short wait for the food as they had so many orders on, this was fine and we were pleased to be advised. The wait was small and the food was...

We came to Pennells today and decided to visit the restaurant for lunch. My friend was over the moon to see the different vegan options available (not something that was an option before) she opted for the soup as they have now stopped adding cream....

We had an enjoyable time today at Pennells. Staff were friendly, polite and professional. Food was tasty, will happily return.

The steak pie dinner was below average, chewy meat and not particularly tasty. What was worse was the staff were no better. Some visitors just walked in instead of waiting at the barrier yet nothing was said to them. However having finished eating and wanting...

When visiting this garden center we decided to try the breakfast/ Best decision we made, the breakfast was fantastic, well presented and great taste. Lovely staff and good hygiene Covid 19 procedures. Will be back when we next visit Cleethorpes.

I went twice in one week, enjoyed the coffee so returned a few days later, on both occasions the cafe was almost empty, probably due to the pandemic. I was told to find a table & then someone would take my order which took about...

My husband and I wanted to have breakfast at Pennells on Saturday 29th August but we were very disappointed. We were waiting in the queue outside the restaurant for about 10minutes and we knew that breakfast finished at 11.30am so when the young lady came...

Came in for lunch on Tuesday, although the restaurant was very busy, we got served within good time and standards of food were fabulous, the staff all worked very hard. Food is great price. Will definitely be coming back soon.

Visited this week for a browse and lunch in the restaurant. One way system, ✔️For those of you very conscious of Covid and keeping safe, thoroughly recommend the restaurant, it’s all table service, contact details taken upon being seated by filling in a little form,...

The food is lovely and the prices aren’t too bad. However, there isn’t any signage to explain what to do in the cafe-then an older lady said ‘sit down and we will come to you’. The service was very slow. There was a girl called...

visited the cafe last Tuesday for food with my family. it was moderately busy but nothing horrendous. there was a group of six of us. which i assumed under government guidelines was fine for us to sit together. unfortunately i was informed that this was...

Our first time back eating since reopening, service was fantastic as was the food, much preferred table service than queing up, can not fault restaurant staff, nice to see happy smiling faces

We went into the cafe yesterday ordered 2x coffee and 2x meringue roulade, the meringue roulades came and the fruit was mouldy and the spoon was dirty. I was appalled at this during a pandemic of all times for hygiene to be this poor. The staff member took the food away and brought us a fresh pudding and spoon. I would not eat here again, we also had to pay the full price.

Really delicious cakes. Dreadful tasting weak coffee. Good main meals. Very clean. Beautiful shop and garden plants .

Although very busy with a slow moving queue.....it WAS midday on a Sunday, enough said....my mum, 12 year old daughter and I were definitely happy with the end result! We ordered ham and cheese toastie (came with delicious crispy chips and salad), fresh cream scones with drinks...all very tasty and worth the money..scones were big and cost £2:79....we got a table too which was a relief..........friendly staff and nice seating area and atmosphere.....

After today's visit we will not be eating there again.I'm afraid my family & I got lukewarm food again.The vegetables were down to two today peas & carrots,which can be given by other mediocre restaurants,people go here for the choice.The pie would be lovely if hot & the coffees again were lukewarm,hence half at least of our orders were left.

Visited Pennells this week whilst in Lincoln visiting friends, and what an establishment. We spent ages just wandering around and amazed st the selection of things on sale including the wonderful Christmas display, but the highlight of the day was the amazing singing penguins. We could have watched them all day. The whole experience would make for a good day out for anyone. Well done Pennells

Went for breakfast with my friend this morning. Lining up for an English breakfast and there was what looked like a hornet flying around the food. This instantly made me feel a little uneasy.. The food was not covered.The mushrooms weren't great and the crockery (teacup and teaspoon) were dirty.. The food was very average.Service and setting however were fine. Nice and bright area to dine in.Unfortunately wouldn't rush back here though.

They usually have 3 or 4 main dishes on (changes every day, but there's nearly always at least one excellent meat pie on!) as well as jacket potatoes, paninis, sandwiches, etc, and amazing looking cakes (but the main courses are big, so I never have room to try the cakes). The staff are lovely, and very keen to help with older / less able customers, e.g carrying your tray across to a table for you. The main dishes are served at the time, the others (such as paninis, jacket potatoes) are brought out to your table usually quite quickly. If your group are having some of each, they will bring all out together. Good value, approx £8 for large plateful of pie, potatoes, veg. Have always come away full, even after the "lighter" options such as panini. If you are coming regularly, ask for a loyalty card for the hot drinks, after so many stamps, you get a free hot drink.

Had some great breakfast food at Pennells today. Quick service, very friendly helpful staff and excellent food. Will certainly go again

well iv been in the past but this time, The restaurant looked spotless tables were clean and tidy , and food looked good ,we were just going to have a coffee, but the cream scones looked to be calling me. And i must say they were the best scones iv ever had . so much so im off again lol .well done staff .

Used to go when in Doncaster,wish they were back .Enjoyed our stay good break on our way home ,lots of nice things depends what you are looking for .Food good too wish we could have sampled big meal.one for going back

We popped in here after visiting Steele's restaurant for dinner, it is well set out and although we only had cake i did have a look at the other food on offer and it looked ok so i think we may have to come again to sample the menu before having some of there lovely cake again !!!!

Visited on a busy sunny Saturday, had the daily deal which was a pie dinner, the portions were generous and the service fast, my only complaint is that the veg wasn’t very warm and the whole dinner went cold very quickly. I thought it was quite expensive for tea but they do a loyalty card if you go regularly. I also prefer a mug to a cup but I don’t think that was an option. Well staffed and the tables were clean.

My partner went here with a group of friends for afternoon tea last Friday and she said it was excellent with nice friendly staff. The meal was well presented and there was quite enough to eat she even brought some home for my tea.

We dropped in here for a snack lunch. The meal of soup and sandwiches was average but the wait to be served was a long one. There seemed to be a lit if staff floating around but no one actually looking to see how many customers needed serving. We thought the meal was over priced for its surroundings.

We visited towards the end of lunch time and there were several choices left, Turkey, sausage pie, mince beef pie or we were told we could have sausages and mash. None of theses are particular favourites of mine. The member of staff (Louise), could see my dilemma and said just wait here and I’ll see what else there is. She returned saying they would rustle up some chicken for me.

My partener had been given a voucher for afternoon tea for his birthday, last Saturday it was cold and rainy so we thought we'd call in and use the voucher , we got to the front of the queue to find out you had to order it 24 hours before but the lovely lady who served me said I'll find out if we have time to do it , she came back and said if you give us 15 minutes it will be ok so we looked round the shop and when we come back the table was all ready for us layed out with lovely crockery. Then came the fabulous selection of sandwiches cakes ECT displayed very nicely with unlimited pots of hot tea I would highly recommend calling in to indulge

Had lunch with friends. The food is lovely, good size portions, fresley made. The room is large but can be cosy when busy. For those unsteady on your feet walking from the food serving area to the till then table can be difficult. This place is popular with older people although children are welcome. It can get busy at lunch time.

We called here for breakfast again after bad experience before to see if things had improved at all. Staff here are very pleasrnt, and efficient food was ok breakfast we had., But really could have been hotter it was just Luke Warm and this happened again a week or so later. Like I say quality of food was better than my previous revue on this cafe but could be hotter. Would we return again possibly yes if we were in garden centre for purchasing other products but wouldn't call here purely for cafe only..

Popped in here on my journey , had a look around the garden centre and thought it was much bigger on the inside than it looks outside . Visited the coffee shop where they also sell hot meals , snacks , cakes etc. There was a bit of a queue and I wasn't sure where I should be standing , was I queueing for a meal or did I need to be somewhere else just for a drink and maybe cake . I finally got to the end of the queue and was told yes help yourself at the machine ...it really didn't look like a self service restaurant and the price of the coffee didn't reflect that either . Purchased a scone at the checkout and made my way to a table . Not a bad cup of coffee and the scone was OK for the price(£2) nothing memorable but it did the job .

We like a breakfast out as a treat to our self had to go to cleethorpes to have the car serviced so called in here to kill time.We ordered our food and waited,only a short time to be presented with a plate of cooked food which turned out to be cold.So none to happy we will go back to Briggs garden centre much better

I have eaten here a few times as there is easy access for wheelchairs. I find the quality of the food varies, sometimes really good, other times disappointing. The cafe does attract quite a few mature people, including my 92 year old Mum who likes to go out for lunch but eats enough to feed a fly! A menu that gives a good variety of small portions would be great. It's not on the top of my list as a place to eat, but with easy access we will probably go again. Could be so much better.

Often visit this restaurant, really good home cooked food with lots of choices. Staff always pleasant. Cater for gluten free exceptionally well. Would definitely recommend.

Exceptional assistance to my mum going above and beyond to ensure gift vouchers were personally delivered to my Aunt and Uncle who are locals and regularly enjoy delicious afternoon tea with their friends and family.

Went for lunch. We had a three month old baby with us and they were very welcoming.

My sister, grandson and myself called in for lunch and were very disappointed. The choice on childrens menu is very limited, when I asked if they could do a small portion of an adults meal the staff were very unhelpful. The only potato option for children was chips. The vegetable choice with our meal was very strange and it was all overcooked. The hollandaise sauce was split. We will not eat here again. The restaurant was clean and the toilet facilities were also very clean and up to date.

Called in for lunch. Plenty of car park space. Wheelchair access good. Children welcome, high chairs provided. Very clean spacious restaurant.The staff were very helpful. The food and drinks were delicious and we thought it was good value for money.

I've called in several time this week while visiting family, but this trip was to have lunch with my granddaughter and her cousin, they like coming here for a quick bite to eat and a catch up! while of course there's also the chance to buy a little naughty pretty thing for one's self too! I bought a couple of home ware bargin's well actually they're very early Christmas pressent's! but don't tell anybody. The lunch of baked potatoes with tuna and sweet corn plus side salad was delightful and the conversation very good in deed.

Popped in to meet a friend for a cup of tea and a natter. Staff were friendly and efficient, and seats were plentiful. Chose two comfortable arm chairs to sit in and ended up being the last to leave the cafe area.

Visited recently for lunch. I ordered steak pie, which was nice, but the potatoes on offer were either new potatoes with skins on or mashed potatoes in breadcrumbs (something which a child would eat). Therefore I just had veg with my pie, as both potato choices did not look appetising. Quite expensive at £7.95 for pie and veg! My mum ordered soup and roll at £4.95, which she said was nice, I actually wished I had ordered soup instead... The choices were not as good as the last time we visited. There were salads on offer which you helped yourself to your choices, which concerned me as they were not covered up! (Ham, cheese, etc....). Not worth the money paid and probably won't return, which is a shame as previously enjoyed this café.

Enjoy coffee and cake and sometimes a soup at lunchtime. They provide lovely hot meals at lunchtimes and I have sampled their afternoon tea which is very nice

Ample parking. Good quality sausages & bacon & very friendly & efficient young lady serving. As one of us doesn’t like cooked tomato & the other doesn’t like mushrooms we were given hash browns which you don’t normally get with a small breakfast. The eggs are always cooked to perfection with nice runny yolks. A favourite breakfast haunt.

We visit Pennells quite often for a stroll outide and a coffee. But today they have lost custom, from a few of us. Like most shops they have christmas decorations on show as if santa is coming tomorrow. So I am not making comment about that part of it. However, when you go in you cannot avoid the massive pretend horror film penguins The most frightening christmas display ! As soon as we saw them we agreed they are horrible and will put the fear of christmas into toddlers. Guess what ? On our way out we saw a little boy aged around 3 or 4 years old crying and doing his best to run away. He was shaking and kept shouting " don't like penguins" The family ( or friends ) he was with agreed with him. That poor lad could have nightmares now and will not want to look at a pengun anymore. Might sound like a joke, wish it was. People of all ages were not amused. Never seen anything so sad. That poor child was not the only upset one. I advise Pennells to remove it straight away. For goodness sake put something funny and happy in it's place. On behalf of those children and parents I say thanks to Pennells for making christmas something to look forward to.!! I hope everyone takes the time to complain if they are upset.

My Son and I popped into this lovely restaurant for a bite to eat and relax. We decided on a barbecue chicken panini which we informed would be a few minutes. This was fine as we were in no rush. A few minutes passed and a very nice young gentleman came across to opologise profusely as my panini had been over done. These things happen so I had no problem with a little longer wait. I was, therefore, very surprised when he said that a new panini was being prepared and that he'd also bring me a full refund! I said that it was fine as I didn't mind at all but the money was refunded. The manageress (I assume) also came across to humbly apologise. Thus type of customer service is lost nowadays and I felt that a reward on trip advisor was the least I can do! The panini was shared by my Son and I and was delicious as was my coffee! A 100% thumbs up to all the staff I encountered here.

We decided to lunch, while visiting the garden centre. The food was good although the restaurant was a little bit noisy. Portions were very generous. Overall it was an okay experience.

A popular meeting place with plenty of parking although at peak times finding a space can be difficult. Coffee choice is good & the Cherry & Almond scones are to die for! Coffee is always hot but the service is oh so slow. There are plenty of staff but they don't appear to have clearly defined roles & confusion reigns. At busy times one can queue for ages. A good venue but not without service issues.

Nipped here twice in two days. First day I went with my wife and little boy for lunch. I had a jacket spud with tuna. The amount of food I had on my plate was excellent and to much. The food was really nice. The service was great as well with no issues. We both had a good meal. The cost was slightly higher than expected but I wasn't over fussed as the food was nice. The second day was a different story. I went with the wife, little boy and took the mother in law again as I last minute requirement to eat out and have a coffee. This time I had a steak and kidney pie , chips, veg and gravey. Again none of us could complain about the food as it was excellent but the service was poor. Firstly the mother in law had ordered Brie and cranberry sandwich. It came out as a panini. When I questioned this with the waiter who brought this over , he said they don't do it in a sandwich. It was the same guy firstly who took the order and never said anything to us. Secondly the mother in law has been many times and has the same thing so she knows they do them. Secondly my gravy never came out. I had to wait around 5 minutes after asking for it and my food slowly going colder while I waited. I will be honest the waiter didn't seem to care and just wanted to get the food dropped off on the table and move on. Couldn't wait to fob us off I felt. This sort of ruined the second visit , hence why I have down scored it to a 3. So I had to different end of the scales experiences here over the space of 2 days.

I went here with my family of four and was very impressed. My four year old son had a set meal and that included a seed tray and free seeds he now wants to garden.

Its a garden centre cafe - lots of great things (though on the pricy side) but a good clean place to have a coffee with a friend.

I visited here recently with my friend and her mother. We had a lovely time pottering around the garden centre and the shop and stopped for afternoon tea. The cake slices were generous almost to a fault! We enjoyed our time here and indulged in both purchases for the garden and our stomachs!

Quick visit to escape the weather and surprised how big the store was and appeared to sell almost everything in addition to gardening products & plants. Clothing, furniture, bedding, cards, groceries etc.We had a lovely bowl of tomato soup & roll but noticed how busy the kitchen staff were preparing large meals. The restaurant we saw was very big and extremely busy so very popular.I've been told the butchery department is excellent as wellIt was a shame we couldn't spend more time here.

Me and my son called in today for lunch, we decided to go for the roast pork dinner,big mistake.Pork was like leather, potatoes were full of deep fryer taste (suggest you clean the oil) the veg was there standard carrot cubed swede and cabbage, All looked and tasted very bland.Service was OK by a young man whom was friendly.Overall it was a very poor lunch and we will not waste £7.95 each again.

Stopped off for a quick lunch and was pleasantly surprised at how good it was. There were no burgers that day so we opted for the scampi, it was top notch and the portions generous. It was busy but the tables were cleared and cleaned quickly by the very pleasant waiters and waitresses. It is a self service restaurant for some dishes and table service for others. Highly recommended.

Thought we'd give this restaurant another chance and thought the service might be better on a Monday as it was a Friday last time... but even though it wasn't really busy the service was abysmal. After being handed our hot meals we had to wait for the till as there was no-one manning it and there were three people in front. They eventually got served and we had to wait for a space to move our trays to across the gap. Staff twice put someone in front of us who were only purchasing drinks or cold food. I eventually complained that out food would be cold before we reached a table. To give the lady her dues she then removed our plates and put them to keep warm and then took them into the back to re-heat them and then brought them to our table.She did apologise and explained what we already knew - their service and till area is too small, they need two tills - one for hot food and one for just drinks and cold food to keep the queues flowing. They have known about this problem for ages so why not do something about it? To cap it all the meal we had was not the best, pie was nice but the potatoes were a grey/brown colour inside and tasted like they had been cooked a week ago.That's out lot, may risk a coffee or sandwich in future but that is definitely all.

Called in today and was surprised how busy it was on a monday lunchtime. Service was very efficient and friendly. we had cheese and ham panini which was brought to table when ready- we were surprised they were ready so quickly given how busy they were. Paninis were delicious and presented well on plate with a lovely salad garnish and a small plant pot full of fries. Quality ingredients- ham was particularly good. However this is a cafe in a garden centre and price considered to be rather full at £5.95.

My friend and I go once a month and every time we've been the staff have been so welcoming... we have a meal and share a cake everywhere is clean, tidy and bright.Well worth a visit.

Good food, hot and cold server, lovely cakes and nice coffee.The only thing I did not like was that the self service salad bar was uncovered and I get put off by people coughing all over it. I think it should be served from behind the counter.

Fantastic garden centre I love it, cafe is superb and serves excellent food, just simply a must if only for cake and coffee x

We just popped in for a few bits and ended up having lunch in the restaurant. The restaurant is spacious, immaculate with polite and helpful staff. The food was lovely and very well cooked and wax much better quality and value than most pub meals in the area. Will definitely be going back ❤

My wife and I went for breakfast this morning. What a lash up. Yes the restaurant was busy and I had to wait some 15 mins or more to order our breakfasts. It then took another 40 mins before our breakfast was served (minus the toast) when I brought this missing toast to the servers attention he apologised and off he went to get it. When our toast arrived 3 slices were only just browned and the other slice was nothing more than warm bread. I did not say anything as we could have waited another 40 mins. On the plus side I must say the food was of the usual high standard, although the plate did seem a little lacking in beans and mushrooms.It appears that the restaurant management want to be getting a grip when they are busy so people can expect to have their food served to them in reasonable time.

I thoroughly enjoyed my visit to the garden centre restaurant today. Special mention to a member of staff named Helen. She was extremely polite and friendly.I will definitely visit again. Thank you.

On a previous visit we were served by someone called Kathy who was extremely helpful and pleasant which made for a lovely visit.The last time we visitited the queue in the restaurant was long with people waiting for food, we only wanted drinks so assumed whilst they were waiting for food we could bypass them and ask at the till where no people were waiting if we could order drinks. We were most rudely told that we could not and now should have to the back of the queue. The person was called Louise. We walked out and will never go back to the restaurant part of Pennels.

came here today 29th March 1pm the cake selection looked good but wasnt labels to say what they where. then i got to tje counter and ordered my drinks then i decided to choose a chocolate muffin from the side of the till to which then janice huffed and puffed because i was getting a muffin then she stormed off saying i wasnt ready to order and pay to which i clearly was other wise i wouldn't have gone to the till. so maybe someone needs to explain to JANICE that these cakes are there for people to get when at the till and she needs to learn some customer service skills. just plain rude!!

Call here for a,Tea or Coffee quite regular and it's always good quality however they could try to have a better design in those just wanting liquids and those who are waiting for Food Items the Que is sometimes not worth the wait if your trying to get some shopping in to. Having said this the drinks are of good quality and prices are about what you'd expect from a good quality garden centre. Can't really comment on food again as I haven't eaten here since my last review but on seeing what was being served it certainly looked good and worth a visit.

Each time I have been here there food has been lovely and the staff very friendly and helpful. The young man, Conner is particularly helpful and nothing is too much trouble!!

went for coffee and cream scones, 2pm, the service very slow 6 tables not cleared or cleaned, the only staff to come table side was walking about in a daze ,The scones were nice the coffee not bad £9 later we came out tables still not cleared .under staffed will not be rushing back

Great staff fine selection of fresh food simple home made fare at reasonable prices not noisy good for Sunday morning breakfast and reading the papers

Came here with a friend who I had not seen for years for a catch with our lunch. I ordered a toastie and my friend ordered a sandwich. Both arrived fairly promptly after the ordering. I was pleasantly surprised when the toastie arrived with the chips in a mini plant pot! Such a lovely touch. The salad it was served with was good too. Not just a half tomato, piece of cucumber and lettuce here!The sandwich came with crisps and salad too. The bread was fresh and full of grated cheese. So no complaints about our lunch or the place and would return.

Lovely garden centre. Cafe is lovely and clean and tidy. Staff are always helpful. Cakes and mains are great value. Cakes are big enough to share. Snacks are expensive for this area £3.99 for a bacon bun. Good options for gluten free.

Good choice of cooked food and sandwiches. Cakes too, including gluten free. Good coffee, pleasant surroundings, interesting garden centre.

The food was hot, plentiful and good quality, in my opinion not overpriced, value for money. The staff were pleasant and helpful. Would definitely visit again.

To have a sloppy breakfast first thing in the morning when you want to feed your soul was quite heartbreaking. A good flow of clientele but watching over their shoulders the food wasn't very inviting.Garden centres are place for plants and flowers not for food and music. Earning money is one thing but a good set of admiring clientale is a privilege.As the Dragons would say I'm out.

Cafe provides very good sandwiches etc plus also serves what looked like very good mains. Meals delivered to you table promptly with only short time after ordering. Staff friendly, nice atmosphere particularly in conservatory

Very surprised at the poor review as I found this place very pleasant. Very helpful and friendly staff. Tea and cake were very good. (I like my tea very weak with no milk, staff listened and provided me with tea just how I like it.)

Seeing a couple of bad reports I felt I needed to rate pennells myself. We've been on 4 occasions most recently this week and it's always been a pleasure. Staff have been great, service cannot be faulted and the food spot on.

Popped in with the grandson and his Mum. Due to dietary limitations and time of day (ca 15.00), one of us was going to settle for simply a few chips, so with this in mind my wife and daughter went off to order, while I entertained the youngster.When they returned they said the toasted sandwiches were no longer served with chips but with crisps, despite the menu clearly stating chips. This meant the little fellow was going to have to settle for a tuna sandwich. They refused to cook a portion of chips, despite the menu saying they cooked until some while longer than the time at which the food was ordered. Because of an intolerance, my daughter asked for there to be no butter or other dairy spread used on the sandwich and when the not very helpful or interested guy who took the order was explaining this to the kitchen staff, the woman involved was clearly seen pulling faces as if this was one of the more unpleasant or ridiculous requests she'd ever had.The mediocre quality toasties arrived with the tuna sandwich for the boy and we shared the view we'd had much better in many other places and the minute portion of limp crisps was absolutely no substitute.On top of all this, the bill was about two to three times the value of the food served - we could have spent the same and got a decent meal for the four of us elsewhere with better staff. To be frank, it would be hard to find less pleasant staff, even in a fast-food outlet.We will not be returning.

i visit pennells restaurant once or twice a month, for lunch and coffee. its a pleasant environment with and nice ambience. food is always nice and most of the staff are friendly and efficient. I say most of the time. i have noticed that at certain times the staff are struggling to cope and the wait time is longer than others. I have visited a few times in December due to xmas visits and it appears that when certain staff are on there are plenty of efficient personnel around. Yet at other times the staff appear to be lacking in ability and numbers. im not sure how the staffing works but it seems there are two sets of staff. i have also noticed that there are one or two of the ladies (management?) that talk down to other members of staff. This, sadly takes away from what is usually a pleasant experience. From what i can see as an outsider the management need to look at training the staff properly and put themselves on shifts with weaker members of the team so they can monitor their performances and nurture where appropriate. Dont let these issues spoil what is other wise a great restaurant