Pausa Coffee Shop in Northampton

We have visited a number of lunchtimes over the past few months and have found the experience consistently disappointing to the point where we no longer visit. In general the staff work very hard and give excellent service although are overstretched even when guest numbers are low. The main problem is the constant unavailability of menu items even though the menu has a limited range. You could excuse unavailability on the odd occasion but we have found this to be a repeating issue where the coffee shop resembles "A pub with no beer". The food has always been to a good standard and the staff do try but the management of the coffee shop needs reviewing.

Lovely cakes, food and coffee, not overpriced and tastes fresh, always come here with my daughter and it’s always clean

What a terrible experience. This certainly ranks as the worst Pausa I have ever been in. Ordering the food was taken by a chashier who gave the impression that she had no interest whatsoever in the customer. Communication didn't exist, no conversation, in fact her whole attitude suggested a complete disregard not only to the customer but also to the very job she was carrying out. A visit to the toilet was the final straw. Absolutely disgusting is the only way to describe it. One urinal out of order and full of urine. The printed note advising that a plumber had been called had been annotated by a previous visitor asking how long it took to get one. Add a sink which was also out of order and criss crossed with tape. I think the time ahs come for the management to find a local plumber and get these disgusting issues resolved. Considering we were there for food, its a pity that this is th final item on the review. My wife had the quiche whcih she described as excellent - tasty, ample and well presented. I had the big brunch bap, a large bap containing sausage, bacon and omelette - a feast for the hungry. All in all a visit which I doubt I will repeat, mainly due to the issues which any coustomer oriented organisation would want to eliminate. Food great, but staff and facilities leave a lot to be desired.