Turkish Grill & Shawarma in Northampton

I placed an order worth £21.60 through their website, but the food never arrived. After an hour, I called and was told the website was down and to reorder via Just Eat, with the promise of a refund for my initial order. I ordered again through Just Eat, but I never received the promised refund. When I followed up, I was told he will ask for the refund, which was not true. On one occasion, my call was abruptly ended, and after that, my calls were ignored. Extremely disappointed with the poor service and lack of accountability.

Clean fresh food and very reasonable prices

DO NOT ORDER IM sooooooo illl I only had one bite!!! I paid 28 pounds for 2 wraps lol but it came smelt off and was just not right don’t take the gamble I feel to go to the place on welly road and throw it through the door!😭 being sick all morning over 1 bite

I'm sure they attempted to poison me ,cold wrap ,old meat ,had one bite ,had to throw it ,money well spent

Raw food was given plus hygiene is big issue. They got 0 rating by Food Standards Agency. Not recommended at all. https://ratings.food.gov.uk/business/1664608/turkish-grill-shawarma-nn1-4dr

Nice food, staff are lovely too. Must visit. Restricted parking space though.

Order was late , items missing. Items sent were cold , missing the salad/sauce. Wrong desserts and desserts sent still frozen. Tried to call several times when we did get through they were rude and pretended to not hear us. Called from another phone they advised they would re send desserts and didn’t. Food wants labelled. Awfull service on the phone swearing

The food was poor and greasy and customer service was appalling. Food was cold. The star reviews are fake and when calling they put the put the phone down and said they could not hear me over the phone.

Highly recommended me and the wife go here every other week and the food is always on point

Raw chicken, we ordered online and received raw chicken in chicken shawarma, on the first bite itself we sensed something awful, we thought it was because there was not enough sauces but after 2-3 bite I accidentally bit raw chicken and rushed to washroom and started puking. After all this when we called at the restaurant they said it is not their problem and we should called deliveroo(delivery agent). Their behaviour was as worst as their food. This 1 star is also alot, they don’t deserve any stars.

It took 40 minutes past delivery time to arrive and when it arrived the chicken wings where burnt in the outside and undercooked in the inside..the chicken breast was teh same..too salty and no particular turkish taste..it was tasteless and left me with a bitter taste in mouth. I will never order again.

One of the worst food experiences in my life, late delivery, cold rubbery food, pure grissle.

Took over a hour to deliver so food was freezing cold. Called the store and they hung up on me shocking service

Should have seen the reviews before eating here...worse is an understatement.bad very bad...if you want to destroy your hunger,kindly eat here .

Mixed grill amazing! Okra is so delicious 👍

Very bad experience with this restaurant! I did made an order for delivery and they were very late, after I call the restaurant trying to get the arrival time the person other the phone did hung up on me with no explanation about my order!

Been twice now while down from Scotland. Friendly guys behind the counter and food was nice and plenty of it. Will use again next time I’m down.

Disgusting!!! Had a mixed shawarma never had anything like it full of fat hardly any meati had to throw it away. I got overcharged. Was supposed to be £7.50 got charged £9.00 I seriously recommend not going there Plus the staff was rude!!! Terrible!!

Never ever order from them. They dont deliver on time. And they are very rude of we call them. I have wasted my 25 pounds Uber eats show fake reviews.

Great option for quick meal.Good food

Ordered takeaway which took over an hour but was quoted as 15-30 min delivery. The quality of food is absolutely horrendous, half of what was supposed to be there is missing and I basically got one bit of lamb covered in naan which was supposed to be Adana kofte. I’ve had that dish from plenty of Turkish restaurants and this is the worst thing I’ve ever ordered. All tastes undercooked and I ended up binning it all and ordering from somewhere else.

Bit expensive but good halal food.

let me tell you, the Qabili Palow is an absolute must-try! This dish is a beautiful combination of tender, flavorful lamb, savory spiced rice, sweet cooked carrots and raisins, and crispy orange peel. Every bite is bursting with savory goodness and just the right amount of sweetness. The lamb was perfectly cooked and seasoned, and the rice was fluffy and packed with flavor.

I made an order for delivery, the meat looks like is it not fresh, too burnt and spicy. The salad as well not fresh.

I was waiting for my food and after one hour waiting i found that The driver or somebody was hungry🤦‍♀️ i will never order again

Food was nice , but they gave me a frozen Bannofee pie with frozen ice in the box ??

The worst they don't deliver what you order when you've ordered alot, to steal your money. They steal your money thats why they are the worst and never payback what you are owed. if you asked for a refund of money they won't refund.

Wow, chicken and lamb curries out of this world, good price, waiter asked if our food was good. Best curry place in welly rd UPDATE: eaten here again, im blown away. Lamb ribs and chips salad, amazing lamb off the bone, samosas are the size of my hand, really impressed, best food place on welly Rd.

Spent £19, ordered a mixed shawarma, chips and 3 drinks. If I could review without having to add a star I would. Let’s begin with the shawarma. Meat was small, tasteless, rubbery, cold and smelt funny and not fresh. Very greasy too. Disappointing. Fries were cold, not fresh and greasy too. And on to the afghani salad. Box was filled with what I assume is water. Salad it self wasn’t fresh, contents were soggy, discoloured and smelt horrid. Drinks were the only decent thing to come of this order. First and last I order from these guys. I’d suggest you spend your money elsewhere. This ain’t the place.

Go, eat and see, everything is amazing

Food very nice cant beat it 5 star

I do not recommend. Chicken and lamb was sticky, greasy as if it was left over. Skin, veins, tendons it was disgusting. Waste of time and money. It is not shawmarma.

Ordered my food more than 2 hours ago and I haven't received it yet....very disappointed...this restaurant doesn't care about their customers and they never pick up the phone

Very nice chicken and rice 👍👍👍👍

They don't know what is shawarma..

Very Disappointed. Food was overcooked and the behaviour of staff is unethical.

Not sure what I've just had but it was excellent!

I order a food ... and i m waiting 25 minutes .. and anyones come with my order ...

My wife and I have ordered food and it been 2hrs and we still waiting for our food, we have called 26times which raustrant does that

Wish I could put 0 stars Absolutely disgusting food was revolting 100% won’t be returning

Very disappointed!! Ordered a mixed shawarma and a chicken shawarma… both with chips… chips were cold… the mixed and chicken shawarma was full of oil, hardly any salad, hardly any mayonnaise and all the meat was tiny bits, rather than chunks of meat. Don’t get me started the salt… was it mixed meat with salt? Or was it salt with mixed meat. Terrible… just terrible. Waste of £20 and ruined a lovely Friday night.

Shocking on every level !!! Food arrived cold and bland. Photos on the app look good but in truth the food is nothing short of disgusting. I’m sure health and hygiene standards are questionable. Never been so gobsmacked. Shame on you !!

Shame. Food was pretty decent especially for a takeaway joint but unfortunately it arrived cold because it took 45 minutes from when the Just Eat app said it was leaving the restaurant. We only live 10 minutes from town. How can the driver take this much time? Google said there were no traffic issues. We've had a delivery before, so they know the address. No excuses or apologies from the driver. :S Absolutely this driver should be sacked immediately. Once done so, the review rating will be adjusted to match the likely real world service.

Yikes, I ordered the Shawarma twice both with chips and different fillings, the lamb was just full of grizzle and fat and the tomato sauce was not even placed in? So i thought ohwell have a try and i couldnt finish it , it was disgusting some god awful flavours. however 1 star review was because the chips were good , well the 1 portion we actually received...

Ordered on Uber eats, food showing as delivered and it’s not been delivered, over 30 mins late… still waiting and no answer from the restaurant

when I called they said half an hour the food arrived an hour late in addition, there were no fries at all, we do not recommend we will certainly never order there again

45 minutes late, Half the order wrong ordered a burger with no salad came with salad driver said not his problem too busy you could've let the customer know everything was freezing cold if I could go lower than one star it would be a -10. al no customer service took forever to pick up the phone didn't pick up the phone in fact. Ordered vegetarian option got meat. does not appear to care about food health and safety

We received our order 1,5h later. Food was cold. For my taste was to much salt. Im not happy for food.

Never again. Ordered mixed shawarma the large one, looks like is the small one, very salty, arrived cold because the phone from the shop is shit… uhhh very disappointed

Expensive, not really good, not a good food... sorry

I wish I could give 0 stars. They took my order via ubereats, I waited over an hour for it and when I rang to find out where it was they cancelled it. Appalling service.

When booking there was an estimate of 40min wait, our order took 1hrs 45mins to arrive when it did finally arrive it was cold, the chips had a horrible after taste, the chicken was extremely salty (and I love salt) I didn’t actually eat any of mine it went straight in the bin, I did like the jalapeños though and ate them. We ordered 2 chicken shish wraps and 1x chicken shish, chips, jalapeños peppers with cream cheese. Rang twice to chase my delivery and was not offered a new order or refund Very dissatisfied with the service and the food! Will not be using again.

If 0 stars was an option it would be more fitting. Order arrived within time however every single item was frozen cold. Upon ringing the restaurant the only response was “ I’ll speak to the boss when he’s back” not even a apology. For a £35 order you expect a hell of a lot more customer service. As you can imagine nobody ever rang me back!! Shambles, do not buy from here!

Placed order for £50 and delivery was given as 30-50 minutes. Tried to ring after an hour and the phone number was constantly engaged/disconnected. The food did finally arrive almost an hour late but the Chicken Kofta was missing and had been replaced with chicken thighs in sauce which had leaked over everything else. Wouldn't be ordering from here again.

I placed an order through Deliveroo. Waited over 1.5 hours and nothing arrived. 2 points to note. 1) don’t order from this place as they are liars. You will not get your food and when you call they will tell you lies. You only have to read the previous reviews. I wish I read them before ordering. 2) don’t order thorough Deliveroo as you will not get a refund nor will Deliveroo cancel your order for 2 hours. Yes that’s correct 2 hours. So if you order and don’t get your food you will have to allow 2 hours for a refund. What a joke. I think I maybe starting a new takeaway/delivery app just to teach Deliveroo a lesson and restaurants like this. Watch this space

One of the best shawarmas in town. Although this place needs a deep clean, the food is good and the service has always been fast when I was there

Food was nice and tasty and had excellent Service from the staff talked me through the menu options and offered me the best deals to keep my bill down

Driver has never arrived, tried to call restaurant multiple times, but they don’t pick up the phone. Waste of time. Luckily have placed my order via ubereats and managed to receive a refund quickly.

Ordered, paid 20 pounds.. never arrive. Completly 0 contact, nobody answering phone. Hard to call this "restaurant". Just avoid.

Had a chicken shawarma with my partner, never tasted anything like this before, kinda doubted it was chicken 😅 both got food poisoning next day.

Very salty👎👎👎👎imposibble to eat I don’t recommend it

Very bad, got my food after 50minutes, and it was cold, pita bread was burned, chicken very salty.

They are always thieves from day 1. Please always take your receipts when pay by card they always overcharge.

Worst experience ever. The driver came to my house- although I told the restaurant to inform him not to knock the door, but the driver, shouted at me and insulted me. And then he threw the food infront of my doorstep. I will not even eat this food. Even their customer service did not help.

Food that never arrives, phone number that is disconnected, don't use this scam restaurant for delivery, especially if you are hungry!

Do not order from this place Tey do t care , we have been waiting for over an hour for our food and still not here. We are trying to call them and they can't be bothered to pick yhe phone up. They are just money grabs. So don't order from this place

Waste of ingredients. The rice is plain, chicken coated with salt, garlic Mayo slapped over it, plain salad without any sauce. Just hope it’s been washed although I’m 99% sure it’s not. Why do you even consider to have a food business when you literally don’t give a monkeys about what you serve. Literally no pride in what they are doing.

Definitely the best kebab shop in Northampton. They have many healthy options on the menu. Also a very friendly owner.

Gave a second chance and a big NO! Got more than 1h since I ordered the food. I rang them, he was rude!! Still waiting for delivery.... very disappointed!! Never giving second chances to this place!!

Very salty food chips and meat are overly salty

No tasty plus just found hair on food Thanks for the hair

Very disrespectful staff,they are sure they can call you “brov”and absolutely normal.Cold food,very late delivery.100 will never order again.Very disappointed

Disgusting hygiene. Me and my husband after your shawarma have a poisoning!!!! Never again.

I only left 1 star because I couldn't make it any lower. Asked for it to be delivered at 830 because of my kids bedtime. Here at 8, so will be eating it cold. Rude telephone staff. Passed around from 1 person to the next. Told me they'd bring the card reader when they arrived. Spent 10 minures on the door because they didn't trying to get through to them, letting the cold in trying to pay because i was being passed from 1 person to the next on the phone. Items missing from the order. When I queried the missing items, he said he could charge me and then add a delivery charge. Definitely won't be spending my money here again. Inappropriate to call customers darling. It's 2021. Just to add, the food was grim. Really fatty meat. Chewy food and some of it was burnt. Absolutely awful on all counts.

Hygiene is exceptionally poor He thing lettuce in trays of water to keep it fresh because its been there for a weekHe thing lettuce in trays of water to keep it fresh because its been there for a week

Our experience with this restaurant was terrible, we spoke to a rude member of staff that did not listen or respond appropriately. Our deserts, a banoffee cake, and toffee cake, did not turn up. Our chips and our halloumi and chicken wrap were cold and damaged. Our food arrived over an hour after we had ordered it.

Had mixed shawarma and chips really enjoyed it

Delivery never arrived. Customer service appalling when called they said shop was closed. And ended call. Refund not available.

If you go inside they're usually too busy to serve you (or talk to you). Long waiting time. Why don't they just employ one more person to take orders..

I travel about 18miles to enjoy the cuisine from kings restaurant. I have never had a bad meal from them and even though I take it away it is always well presented in the foil trays they serve it in. The gentlemen behind the counter are always polite, charming and assertive. They make sure that I am well looked after and comfortable within there company and surroundings whilst I wait for my order,which by the way, is never long considering my food is cooked fresh for me on their grill/bbq. Look forward to eating there again x

Avoid avoid avoid. This is the most disgusting place I have ever ordered from. They also are trading with turkish grill and shawarma on just eat. I wasted my £25 on some dead rice and currys. Please please do not order from this place.

Really nice food love their Kabuli Pulao and the Lamb Karahi