Pausa Coffee Dunelm Mill in Dundee City

Wee gem hidden away, so glade wee discovered it by chance, the staff are very polite and very helpful normally with a smile for every customer, always willing to oblige and chat while serving your order. They offer a small but tasty range of quality cakes, scones, and other hot snacks like baked potato's and toasties and such likes as well as range of tea and coffee's and soft drinks. Usually offer a clean and tidy area to sit and chill out during your visit with toilets adjacent to the cafe within the Dunelm store. A lift is on offer for those that might need to gain access to the 2nd floor rather tan the stairs, must admit Iv'e been visiting on a very regular basis for several months now and will continue while the food and service continues on this level.

Went to have a light bite at Scunthorpe , on Sunday 4/02 2024 we ordered a toasted sandwich, which is prepacked, the young girl serving the coffee was brilliant, but the young woman who prepared the sandwiches was appalling, first she banged the plates down, then opened the sandwich packets and took the sandwiches out with her bare hands, then proceeded to grill the sandwich which was grilled only on one side , so one side was toasted and the other side was just bread, when I confronted her, she said that's how the grill cooks, how about turning them over idiot, and she said I've washed my hands, how about tongs love, totally unexceptable, food and hygiene need to pay them a visit.

Best spot we've found when travelling south. We find their coffee and bacon roll to be the best around. Other items also very good. Staff very friendly and helpful

Visited pausa cafe in Dunelm at Scunthorpe yesterday for a cup of tea and bite to eat and how revolting the experience was. Tables hadn't been cleaned in-between customers and had tea dribbles and food residue on them and the carpeted area where we had to sit hadn't been swept and had long since seen the absence of a vacuum cleaner having bits of food allover it. I rate this experience as one star as my friend and I had bits of food stuck underneath our shoes and had to rub the tables with a napkin ourselves. We wouldn't have bothered stopping but we're both gasping for a brew. My friends labradors kennel is actually cleaner than this cafe as before leaving my friend needed to use the toilet,on entering the toilet a large faecal mark was present on the toilet pan, you would think that the staff would clean when not busy instead of stood gossiping about what they did at the weekend.

We are regular customers of Pausa. We have always enjoyed our coffee and food. The Maidstone branch has just been 'refurbished' The proper expreeso coffee machine has been replaced by a push button machine. The coffee was luke warm with very little taste. The cakes were dry and not fresh. I guess we'll have to go to Costas for a decent coffee !

I used to love old pausa and used to come with my son for lovely hot drinks and cakes. I was very excited that a new Pausa was so beautiful and offered a lot of hot food. And i mean i really tried to like it, however the ladies who work there are extremely rude and unprofessional. The hot chocolate for kids barely tastes like milk, more like water with choc taste, coffee is another level of bad, cakes are kept in a fridge with the wrong temperature and taste horrid because they are too cold [apple piefor example], hot food is good though. I really want to be going there because i like dunelm, but the service is just bad. if they smiled or at least said thankyou or maybe try to assist, things would be different. I am upset that the quality has become so poor. K

New family running this cafe since the last time I came in. The girl that took my order was unbelievably blunt and rude. Not even a thank you. I think I was a nuisance trying to spend my money. The jacket potatoes were avarage to say the least. It was obviously a family concern , they were all miserable. DUNELM YOU NEED TO SORT THIS PROBLEM URGENTLY

The lady that served was rude. We sat waiting for our food (which was soup and a roll) for quite a while. Then noticed people who had been served after us had been given their food. My partner went to ask if we had been forgotten. Again the lady that served was very blunt and rude. She said the food comes out in order so she was told people after us have got their food so she then said its because they have to wait for the microwave. No other food had come out that a microwave would of needed using for. Funnily enough our food then came out quite quick but no apology for the wait. I wouldn't have minded if they were busy or if the woman was a bit nicer about it. Plus side the soup was okay.

lovely service great coffee very clean lovely friendly ladies are second visit and will definitely be back

Took my mum to Dunelm to shop and have lunch. One toasty left and 2 panini’s. Asked if they had any more sandwiches, was told no. Looked at their menu board and asked for sausage sandwich, was told no because it was after 12. I said but you have nothing else, she just shrugged her shoulders. Asked to speak to manager, and nobody seem to know where they were. Really poor service at this cafe, no wonder there was hardly anyone in there. Certainly won’t be going there again. Staff just couldn’t care a less, obviously don’t need the job, and Dunelm don’t want any happy customers.

We would highly recommend this place to everyone. We received fantastic service from Natasha. The food is fresh and extremely tasty and the coffee sure hit the spot. The price is extremely reasonable for fresh food and fantastic service , first time here and we will be back soon!

Went for an early lunch but was a bit surprised that they didn’t have any potato wedges on a Saturday and it wasn’t even lunchtime, not the best service on what is likely a busier day of the week and not great considering it’s part of an offer to add potato wedges to a sandwich or toastie. Not bad if you just want coffee and cake but I would look elsewhere if you’re looking for more of a lunch option.

Visited Stevenage Pausa coffee shop in Dunelm mills today with my elderly mum. There was virtually no lunchtime food. Only a very few not very nice sandwiches and jacket potatoes .. and cakes. (Lovely cakes but who wants cake for lunch!) Although bacon rolls and sausage rolls and scrambled eggs were advertised… in very small print it said only until 12 midday. So this sort of food you’d like for lunch was not available for lunch. They wouldn’t even serve us a slice of toast (but they would toast a tea cake ?!? ) This cafe has the potential to be really nice … but you do actually need to serve food ! Oh and don’t complain on their review website cos they’ll post your personal details

Very friendly staff. Delicious everything. Great special offers at the moment. Always clean even when busy.

I have just had the afternoon cream tea, scone was so hard and didn’t taste of nothing it was very hard to swallow, I had to ask for a bit more milk and hot water as I could not get it down it took ages to chew and stuck to my own teeth and gums, a very unpleasant scone catering mix I think. I’m Still waiting for a Additional serviette which I asked the young girl 20 plus minutes ago. Shall go elsewhere next time

Three hungry adults and a 3 year old had a very acceptable Lunch, the bacon roll was really good, baked potato and tuna filli ng was excellent, there was a gluten free sandwich available. The child's sandwich was miniscule though. My cheese scone however was hard to the point of being inedible. S taff at c ounter and waiting staff were friendly and courteous.

After a quick pit stop while shopping, a simple mistake of delivering food to a wrong table saw our food sitting cold. Staff members quickly rectified this and offered a free drink re-fill. Honestly did not expect it, but a very kind gesture delivered with...

Bought 2 cheese and ham melt( supposed to be half price ).Charged me half price for one and full price for the second one. Reason: second one did not have the sticker. When asked for clarification staff were so aggressive. It's not about the money...

Having visited pausa in dunelm Dundee on a number of occasions I've been delighted with their bacon rolls, so much so I've even gone there just to have one. Keep up the great food and work folks!

We popped in to Pausa in Boston for the first time yesterday in hope to get a quick bite and coffee/hot choc. Whilst my husband stood in the slow moving queue he changed his mind on the food. He witnessed the lady getting pre cooked...

Have visited Dundee Dunelm cafe several times and think it is one of the estate ones. TripAdvisor is misleading in that the Livingston one comes up as Dundee in Google search.

Very handy place for a cuppa while shopping at the Kingsway Retail Park. Good cup of coffee, nice scones and cakes and decent service, not much more to say. Have used before and will again.

We were visiting family and stopped into this store. The cafe and toilets were clean, staff were friendly. Food was served quickly. There was a good selection of cakes and tea cakes.

We came for lunch as we have many times previously but this time we were not impressed! Kids lunch shelves were not organised correctly meaning that my child made their decision then had to change after being told that the items are not included in...

Miserable staff just a smile would have done lady on till almost scowled at us coffee very average scone was nice

I called into dunelm for a quick Browse and a bite to eat. What a lovely little corner. Very well laid out and bright and welcoming. A nice choice of savoury food and a fabulous too tempting range of sweet goodies. I couldn’t resist the...

Absolutely disgusting service, the oven was broken but they couldn’t tell us that until we reached the till, not apologetic at all. We weren’t happy with the service, the 2 staff members then voiced their opinion about us In front of us to one an...

Inside Dunelm stores at Inshes Retail Park - this open plan cafe is welcome if having a shopping spree. Staff a little disorganised & slow. Had 2 different pots of tea - tea bag is provided at side of pot rather than boiling water poured...

Had lunch with my mum after shopping here last Sunday. Have to say the service was very slow, even though there were 4 staff members. They all seemed to have a job to do - one was preparing the food orders, one was clearing dishes...

In need of a cup of something and a break from shopping, opted for the cafe inside Dunelm Mill, Kingsway retail park. Wasn't expecting much - but wow! Puts a lot of so called 'specialist' coffee shops to shame. Someone's also trained the staff to...

While doing some shopping in the Aberdeen store we both had a coffee and a cinnamon swirl. Coffee was ok and cinnamon swirl was tasty.

We visited your coffee shop today, we had a soya latte which was awful. We have been many times and had an ordinary latte which was very nice. We politely complained but didn't get an apology nor were we offered a refund. Extremely disappointed.

Terrible service by both the waitress & Manager! My wife and I had a couple of Soya Lattes at 5.30pm tonight 6th Dec 18! We returned both Coffees to the counter saying they were undrinkable! Neither the waitress or the manager offered an alternative or...

Second time this year for us never again The tables were not cleared nor cleaned, we had to move dishes so we could sit down for our coffee. We thought the 1st time was just due to a staff shortage, but when this happened for...

Poor level of hygiene. Tables were dirty, picked up a fork for my cheesecake - dirty, so picked up another - also dirty. Cheesecake base was stale and definitely didn’t taste of cookie dough and caramel. Smoothie was far too sweet and service was slow....

We called in here for a quick look and visited the Coffee Shop Upstairs with our grandson. Pleasant staff and good selection of drinks and nice cakes and biscuits etc. Good if visiting the stores here and has good clean well services toilets.

Very disappointed with this visit. Very untidy and tables full of dirty dishes from previous customers. Not one single table free to use that was clean and free of mess!! About a third of the cafe had customers eating. I had to ask for a...

My husband and I went to Dunelm, Maidstone today and fancied a cuppa and munch. We walked in, it was quiet with only a few tables taken. The time was around 10.45, so after any morning rush but before lunch. We went to a table...

This must be the very best Coffee Shop in North Lincolnshire. The staff,particularly the young man who served us today, could not be more pleasant, efficient and helpful. As my husband has problems holding a large cup now, he is given a tall cup, instead...

This is a great little cafe and ideal to stop off on a busy day after shopping. Good variety of cakes and sandwiches. Helpful staff and very clean.

What a nice little cafe in a great store After shopping in Dundee I remembered there was a coffee shop upstairs in Dunelm mill I’d visited once before Lucky for us Lovely coffee and cakes which we were needing and so very reasonable Mix this...

After standing at the counter for almost ten minutes while the staff attempted to operate the till, I was then told at 11.31 that I couldn't have their breakfast deal because it finished at 11.30. Really, dunelm? End result, I went elsewhere to buy my...

Was in the Livingston one today and have never tried out the coffee shop in this one or any of the other dunelm mill stores. Menu quite confusing the one before entering the cafe said breakfast till 11.30. The one above the counter said served...

Went there today and the person didn't put the cups on our tray didn't she didn't tell us where anything was wouldn't go back

The café is on the 1st floor, served by a lift. Self Service with a good choice of hot drinks and cakes, staff are friendly and helpful.

I take my mother every Friday to this coffee shop on portrack lane we have a coffee and bacon roll ( a very good bacon roll) need more deals on latte' s and bacon rolls, the staff are great very helpful always good for a...

Friends and I meet here quite often. We get a good natter here and enjoy the tastiest and coffees. Like the fact they now serve sausages on a roll, delicious. And we get a browse round the shop too. Good parking facilities too.

Have been to the cafe a few times. Staff are exceptionally pleasant and cheery. They go out of their way to help you. There is a range of light meals and cakes on offer at a very reasonable price. Very tasty baked potatoes and lovely...

We were shopping in Blackpole, Worcester Saturday afternoon and stopped off at Dunelms for coffee and cake. Firstly there were no trays at the counter and several of the tables had dirty crockery waiting to be cleared. There was only one assistant serving, the counter...

I've written a few reviews for this place and it's always consistently good. We were in last Sunday morning and they made a mistake with our order, which they came and explained. That was fair enough. When the food arrived the girl arranged fresh drinks...

Have been here twice now and both times have had a mocha and a slice of apple torte. They tasted great and we got 2 drinks and two sweet treats for about £7 - bargain!

Staff are excellent but the surroundings are now in need of either refurbishment or a really thorough deep clean. Toilets in particular were dirty, lid missing on waste bin, very black looking floor and general sense of a quick wipe over rather than a hygienic...

The coffee shop at Dunelm in Dundee's Kingsway West Retail Park is excellent value. Quick efficient service and tasty food. Staff are always busy clearing tables and ensuring there are no queues.

A retail park needs a good cafe and I have to say that after visiting Pausa many times over the last umpteen years I have no complaints. I've never had to wait long despite it being a fairly cramped size and usually busy- a good...

Mid journey stop for a coffee - easy access from road network - best toastie I have had for a long time!!

When I go shopping at Dunelm I normally end up having a quick coffee with a sandwich or bun of some sort. I am usually disappointed but it is convenient and being an optimist, I persevere. The cafe is drab and just a little scruffy...

The café is small and can be VERY overcrowded. If you are there at a quiet time and can get a seat then the coffee is very nice

We have visited this cafe in several occasions and found it a good experience. However this time was not good. The server had a couldn't care less attitude. We ordered 2 cream teas. The price on the till was different to that which was advertised....

Shopping in Dunelm and visited the cafe for a snack on a Saturday lunchtime The latte was excellent served in a tall mug The cheese and bacon toastie was lovely but felt a smoked bacon would have been better as there was no bacony taste,...

Went for a quick bite whilst shopping. The jackets are quite nice and queuing system appears to work, but we waited ages, no red onion or sweet corn for our tuna mayo, but loads of uncleared tables and messy floor. This I can't stand and...

Visit here on a regular basis. Food is consistently good. Always very busy. Good service. Never had the need to complain ever. Sometimes, you feel the tables can be cleared a bit quicker.

A quick pit stop on a shopping trip was actually very good. Great sandwich selection: turkey salad was delicious and my mum really enjoyed her Toblerone tray bake.

1st time here. Very clean and tidy well appointed in house of Dunelm Good value bacon bap and fresh coffee for £2.99. Friendly service in a relaxing coffee bar it is just pat 9am so I should imagine it does get busy here. Also served...

I came here whilst I was buying bedding and for some reason I fancied a cake. I had a strawberry cake and it was delicious. May go back if i'm peckish when in store

Stopped by for a quick cuppa our toasted sandwiches were unevenly cooked thru but were ok the hot bits at least. On of the tray bakes was delicious I had the salted caramel flapjack had to take it back as we couldn't cut it I...

This was a horrible trip I came and me and my friend both had the brownie and cheese cake and its was disgusting Also the staff was very slow and they looked like they dident know what they was doing

This is a nice set up. A well appointed department store with a decent cafe located on the first floor. We always enjoy any visit here, and earlier today was no different. A decent bowl of soup and a sandwich, followed by a really great...

My husband and I had. Cup of tea and a toastie to share here today and we were pleasantly surprised. The staff were lovely and the tea and toastie perfect. Would definitely visit again.

Had coffee and cake yesterday and it was near closing time but the staff were wonderful, happy smiley polite and we did not feel like it was closing time as the girls were not rushing to get everyone out. A real credit to their company.

We recently had breakfast here and enjoyed it. My husband had the bacon & egg roll and OJ, I had a bacon roll & latte and our son had the children's pack (cheese sandwich, crisps, sultanas, cookie & juice). The service was good and the...

We stopped for a quick tea and bun and were pleased with the service, food and price! More stores should have this within them as it certainly put me in the mood to spend some cash!

Came here for tea and a scone with my family after having a look around the shop. The scones we ordered were crumbling and you could not butter them since the butter was rock solid, we were here on boxing day so clearly they were...

We visit Dunelm Mill fairly regular and always stop for coffee. Their coffee and toasted teacake offer before 11.30 is especially good but for an afternoon coffee their dime cake is to die for.

This was the best in store cafe we have ever visited. It was clean (and continually being cleaned) the service was quick, the food tasty, hot and well presented and the coffee delicious The staff were friendly and gave good advice regarding both the food...

Every time we visit Dunelm Dundee we pop upstairs to the Pausa Cafe. I don't understand why all reviews aren't rated 5 Star. We have NEVER ever been dissatisfied with any aspect of the Cafe and have visited well over 50 times over the past...

Very efficient, helpful staff I liked this coffee shop will be going again also very clean which is most important

It is beyond me why this place provides butter portions which are almost frozen! How is one to spread frozen butter onto their toast? The staff in here, all females that I've seen, do nothing but stand and chat. Tables left dirty and cluttered and...

Come here quite often and have never been disappointed. It was really busy but tables were cleared quickly and the food was brought over promptly. Will be back again