Paul - South Kensington in Kensington and Chelsea

I only know PAUL from France, it's great that it's also available in the UK!!! I'm thrilled - delicious!

Cost caffe in front of South Kensington tube entrance. Ideal for a quick bite and coffee before heading to the museums

I like Paul. It's a sure bet for a fast and nice meal. The location is very cool and although it was a cold day, people seemed happy to eat outside. I know I was. However I found the dessert a little too sweety.

The coffee wasn't bad Food something yes something no We took 6 different things, both sweet and savory, the non-chicken sandwich was not approved, the tuna sandwich fits The bread with cheese was good The mini donut type with chocolate was very soft and good. The staff is not very friendly unfortunately

Very slow service for a decaf flat white. It was tasteless. No excuse despite what the barista said, no caffeine doesn’t mean pee water coffee. Chouquettes disappointing, not fresh & crisp. Must have been standing since early baking. 😢

Nice place to sit outdoors in the sun and have a cup of coffee. It is rather pricey but it also has that exclusive feel and the pastry is nice.

Like to pop in before the game. I enjoy the occasional burger & if you want a fresh bun. This is my choice

I got a croissant to take away. It was tasty and fresh. Also ordered a coffee but the person serving was quite offhand and uncommunicative and didn't seem to be listening- and didn't make the coffee... So I went over the road to the coffee place by the station and got one there.

I tried croissant and hot chocolate. Both are so yum and the hot chocolate is so chocolatey and yummm

Careful when you buy any of their sandwiches as they are a rip off with only a small amount of meat and you end up basically paying for bread!! Shameful service.

Very good bread, baguettes and sandwiches with a real French touch in London downtown.

The staff was a bit rude. I sometimes talk a bit softly and I understand that it's hard to hear. But in a polite society you say "excuse me, could you repeat that?" or something similar, not "huh?" while making a face. Also, I payed extra for the double shot latte, my wife ordered a regular latte, they both came at the same time, without any markings or anything. They also tasted the same.

Really enjoy this eatery. Food is delicious and love the atmosphere. Staff is wonderful as well.

good choice of tartes and baguettes but they made the cappuccino with semi-skimmed milk after assuring me it was whole milk. I returned it for a refund which was eventually given with reluctance and bad grace.

Always enjoy Paul! It’s a chain but a good one. V busy at lunch time though.

El local es una vergüenza para una conocida pastelería francesa desde 1889 , los capuccinos se servían en una taza astillada y sin platillos y a pesar de comer en una mesa nos daban las tortas en una bolsa de papel , no tienen platos ni cuchara metálica... Decir que somos una toma de distancia mientras tienen una habitación arriba y mesas fuera. ¿Tiene el lugar algún sentido de orgullo por su trabajo y su historia? Tan decepcionante M&T

Rude customer service. Staff really needs to learn some manners and not harass the visitors.

Exhibición de alimentos frescos muy encantadora. Personal muy amable. Gran almuerzo. No demasiado caro. Sentado fuera en una pequeña zona de estar. Chair se sintió un poco tambaleante.

The place I recently visited was cozy. From the moment I walked in , greeted with a warm and inviting atmosfere. Goodyear customers servicii Goodyear food

Got a cup sandwich to take away while waiting to enter the natural history museum. Helpful staff, good communication. I also had an espresso, significantly above the London average.

Horrible location! The 1st floor seating area is warm and smells. The staff is unprepared or untrained. Either way, I would avoid this location.

Paul doesn’t care about customer it’s all about making money . After complaining for an appalling service I received at the South Kensington branch on the 7/6/24 they offered me a hot drink voucher to claim on the App meaning that I need to download the app enter all my detail and then eventually Paul will upload the free hot drink voucher . What a scam !! Stay away !!

Stopped in on Friday morning to get 2 coffees. It was quite crowded with minimal room to stand whilst paying and waiting for the order to be prepared. Nonetheless this was expected for the area. However, once I paid and after a good few minutes of waiting the staff let me know my transaction hadn’t gone through. I was called back in between the rush of other customers to quickly tap my card again. Once I did this I immediately checked my banking app, and I could see 2 pending transactions for the exact same amount, suggesting I had been charged twice. I let the staff know and showed them the 2 charges but they refused to refund me and insisted they had only charged once. When I asked for the receipt for the first transaction, the one they insisted hadn’t gone through, they refused to provide it, stating that they couldn’t do that. Both transactions went through and I had to go through the hassle of contacting the bank to raise a dispute to get refunded. Absolute horrible service and they had absolutely no clue how to respond in this situation to help.

A great but small coffee shop very near the popular touristy museums. Has a small, intimate feel with an upstairs seating deck. A little bit cramped - does not seat too many people (10-15 total). Drinks are all served in paper cups. Croissant in a paper bag. Can understand this but would’ve been nice to have the option to have a proper mug. Tea was good and croissant was really nice. Staff were very friendly!

The Ham and Cheese Baguette and the Pistachio Macaron were yummy! 😋

Staff Veronica and Shad were really friendly and kind !

Fresh out of the oven pastries. Delicious coffee. Fast and very convenient

Amazing customer service, good food, but prices are bit high. Coffee is amazing, especially from 2 women in white coats (they work during the week, but not weekends)

Very authentic boulangerie patisserie selling delicious pastries and fabulous breads. If I lived in London I’d go every day! We sat outside under the canopy watching the rain come down and the people rush by. Drinking great coffee and devouring pain au chocolates and pain au raisins! A great way to while away some time on a Sunday morning whilst waiting for the museums to open!

Reliable bread and long opening hours, including on Sundays, so a good option for a snack or quick lunch, as long as you don’t need to be careful about cross-contamination with nuts or peanuts.

Rudest staff I ever seen… broken and wobbly chair and a lady server screaming at me claiming I was the one breaking it

I've veen a regular customer there often before until their toaster didn't "break". It's been over an year and a half that this sandwich place doesn't toast their sandwiches. It's like pasta place too not being able to cook pasta and offer kebab. On top of that, each time I ask about when is this going to be back and sorted, the staff is rude and does show their annoyance because I've even asked! Keep your mini donuts and bad coffee. Although I live in Sounth Kensington, I go to the Chelsea branch instead. They are kind and we'll mannered and surprisingly they have a toaster.

Tuna sandwich without tuna. Tuna sandwich without tuna!! Very bad and expensive!!

3.75 for a croissant, 4.5 for a macaroon!!!!

I ordered the chicken sandwich. The Chicken was stale, couldn’t eat it.

O croissant de pistacho estava fabuloso… pan au chocolat excelente… os funcionários super prestáveis…

Very disorganised and badly run! Ordered one oat flat white coffee - they made three other people’s regular milk flat whites before making mine (they ordered after me). I sat upstairs and the seating area was full of rubbish and chairs all over the place. I was there for 20-mins and not once did anyone come to clean/tidy the tables. Awful.

Delicious fresh food. Nice customer service.Definitely will come back if visiting the area again.

Unfortunate negative experience here. Cannot recommend at all. From appearances, this looks like the perfect stop for a coffee or desert or fresh sandwich on gourmet bread after hopping off the tube, but don’t be fooled. Read the reviews. The service here is terrible. I didn’t know that before trying it. I know it now. I stopped by in early evening with my young daughter for dessert and perhaps a coffee. There was a very short line. Immediately after finishing with the customers ahead of us in line, the tall Indian man behind the counter, who was working the entire restaurant by himself (management!), skipped us and started taking and making drink orders for the people behind us in line! He did this for over five minutes and then I politely interrupted him and asked, “I know you’re trying to get ahead but could you please take our order so we can get our food and go?” I looked at the other customers and they smiled knowingly because they could see we’d been skipped. My daughter asked for vanilla macaron and he didn’t know what she was talking about. Then we quickly finished our order, paid, and left. Not a huge deal but it left a bad taste in my mouth. Why were we skipped? Because we are American? I will not be going back! We’ll be sticking to Gail’s on the corner and Paul on Gloucester Rd hereafter because this place sucks!

Hace mas de 20 años que viajo a Londres cn regularidad y nunca me habia sentido tan menospreciado por el personal de una tienda. Y la verdad es que una Compañia como PAUL que ofrece productos exclusivos a precios exclusivos no deberia tener empleados que no sean capaces de darte las buenas tardes o de sonreir. Y no, no es un problema idiomatico xq hablo y entiendo ingles perfectamente asi que espero que esto lo lea el management y tome medidas si que es que quieren seguir ofreciendo exclusivisad en sus productos. Hablando de productos, las dos bagguetes que he comprado estaban bastante duras y tengo mis dudas de si eran de hoy. En fin, una pena que una Compañia de tanto nivel se vea perjudicada por trabajadores q no entienden que estan para servir al publico de forma amable y eficiente. Yo no volveré desde luego.

Terrible chai latte. Solo es leche y te cobran £4. Qué experiencia tan mala, siento que he tirado el dinero!

Bought a sandwich which was stale and sat in the fridge for 8 hours, they didn’t refund me as they said there was no manager there and they didn’t have the authority, disgraceful! Food has gone massively downhill !

This is a small French bakery is South Kensington. The bakery was an excelent place for a small pastery and snack. There was outdoor seating which was nice. The pain au chocolate was delicious. Overall it was a good experience.

watch out! They charge to eat in yet no eat in utensils. Just disposable fork and paper cups and plates. disappointing and very expensive

Watch out - 1£ extra per tart for eating in! Tart as take away is 4.95£ but eating-in the same tart costs 5.95£. We had 2 cappuccinos and 2 Rhubarb tarts for 18.95£ It is self-service with paper cups and baked goods get boxed even if you will eat it right away. Disposable fork as well. Total rip off and no interest in reducing waste. Shame on Paul. Coffee was good and tart was also good. Friendly staff did not take kindly to my comment about charging extra for eating in.

They only have single-use cups and cutlery even if you eat in, and they don’t take cash. The place is also quite loud, busy and expensive but that’s common for London. The food is good and the staff friendly.

Great little Paul’s with an upstairs seating area and also outside terrace if the weathers kind. It’s all very tiny but delivers the usual great Paul’s baguettes and drinks

I wanted an Apricot tart. Some had just been cooked in the oven so i asked for one of those but they wouldn't let me have one!

Delicious croissants, pistachio and almond ones and sandwiches!! Quick service too! Hot chocolate was top of the world….Thank you

Люблю брати тут каву, персонал привітний , швидко все готують, великій вибір випічки, та багетів, різний хліб (можна купити з собою)

Just been to Paul bakery South Kensington and ordered a sandwich and coffee but have been served by the rudest girl I have ever met nearly as rude as my x wife ....what a shame I won't be going there again..I normally go to the Earl's court shop the staff there are much nicer

Good, quick stop for lunch. Staff was helpful and the selection was great. Highly recommend.

Bakery is great - but terrible employee! He was discussing with a colleague how unhappy he is that he is back to work, and this reflected on his interactions with customers. Wouldn’t recommend.

Good foods and good people. They were so kind and polite, so I felt comfortable eating here even though I was a foreigner.

Does not accept cash, will never visit again.

The rudest staff ever. I am not even someone who expects them to be nice, the staff was plain rude. We did not hear them calling out our name and went back inside to inquire about our coffee and the guy said “Dont test me” !

Yummy was always. Highly recommend the Gourmandise! Freshly baked, crispy and melt in the middle. Also check the mini pastries - they are a delight.

No aceptan pago con efectivo, sólo con tarjeta.

Perfect mozzarella & tomato sandwich 🙏 It’s was a quick healthy sandwich for the lunch.

Ate breakfast in, arrived before it got really busy, the coffee and croquet fregeres (mushroom) was good. Service nice and polite - no table service but that is fine - very quick. Pricey, but what do you expect for the location. The sweat menu looks fantastic.

I've been to Paul in Paris, so I know this patisserie well. Mille-feuille is what I like. A bite of this patisserie brings back fond memories of France. Their bread is also good and they will slice it for you. There are outdoor seats and upstairs too.

קפה אספרסו מעולה. הרבה זמן לא שתיתי קפה כל כך טוב. מומלץ מאוד. כמו כן המקרון והעוגות …. מומלץ מאוד

Nice little French coffee shop. Pastry selection was adequate. The tart wasn't super fresh and service was a bit rude.

The coffee is great. We had sweet and savory treats for breakfast. Staff was nice and service was fast.

I bought a chicken sandwich and an almond pain au chocolat! the sandwich was okay, it was quite slimy? something wasn't quite right I'm not sure if that's how it is or not. the pain au chocolat was amazing though!

Stopped for a quick bite to eat for lunch and glad we did. Lovely crusty baguette sandwiches and the custard tarts were perfect!

Amazing customer service 5 stars out 5 🤩 but the food , nearly £7.00 for the box of salad , only lettuce , 5mg of grated carrots , 10g of salmon , 2 skinny slices of cucumber , 2 pieces of Japanese green bean and sauce …I am shocked . In the area I can not find a place to eat…the quality and prices should be matched

Setting aside the fact that it was less than a pleasant experience and I was treated in a less than respectful manner, I am worried that the staff behaviour was rude towards me as a customer ( just because I had tried to use my points from the Paul’s app in order to purchase a cake). Apart from rolling their eyes at me and telling me that they haven’t got any of the ingredients for the cake that I have ordered it left me appalled. What kind of patisserie doesn’t have the ingredients to bake the cakes they advertise on their website?! Irrespective of the bitter aftertaste, I am sure that this approach towards me personally at that moment is not reflective of Paul’s values and how Paul’s treat all other prospective customers. On a personal note, I was horrified about your staff’s approach, which I believe did a disfavour to the Paul’s patisserie as I do love purchasing their cakes which are of great quality. Needless to say, I will not return there.

Worst service ever. It should be shut. The bread is hard as a rock.

Personale maleducato, scortese, per nulla paziente con chi non sa perfettamente l'inglese. Nato tutto perché non ho capito il nome di un panino...non mi capita mai di litigare, ma queste commesse sono state in grado di farmi perdere la pazienza. Sono stata praticamente cacciata dal locale.

Very impressed with the food and service, food was fresh, tasty and reasonably priced, would recommend and visit again

Historische Bäckerei, schmeckt super, frische Zutaten.

The Pastry wasn’t really fresh. The most disappointing was the attitude of the staff. dégoûtant!

Extremely rude / anti social behaviour from staff. I visited Paul on Monday 20th of March at 3pm and a young blond employee was at the til. Should have been a very straight forward order of flat white. My partner asked if we could have one sugar in the coffee. This isn’t an unreasonable request as some cafes definitely ask you this when making the espresso. Anyway, she looked at us like we had asked for a dash of garlic in our coffee and said sugar is outside in trays. My partner immediately said “it’s ok never mind.” To which she gave us a loaded stare and shook her head. I mean, we weren’t rude, we were smiling and we just asked if something was possible. Why the attitude and why make us feel so bad? I rarely leave bad reviews but my partner is an extremely friendly and polite human being and doesn’t deserve to be treated like garbage.

V nice place i love here black coffee💕

Really not happy. What is happening with Paul not accepting cash? Covid is over. Went to the one in South Kensington refused to serve me when paying with cash. Absolutely ridiculous!!! No matter how much my son loves your cakes next time we will choose a different place. Place an add in the window that states you don’t take cash so that people know before getting in. I will report you to trading standards!!!

The pastries are good, but the baguettes are better and the Dieppois (tuna) sandwich is a favourite.

I'm awarding 5 stars to the very kind and helpful assistance given by Paul in posting my gloves home to me in Norwich! THANK YOU! I shall revisit when next visiting the V&A. 🤗

Paid £3.50 for what should have been a flat white. Disgusting, burnt my tongue drinking it. It was more like watered down americano. So bitter and not nice. Had to chuck it in the end. This is a review of the coffee and not the pastry.

Need to clear tables, exactly the same as a couple of months ago!

Rude. No system. Putting everyone's cappuccino in a crowded corner leaving customers to fight over who's cappuccino it is. Staff snapping back at you when you tell them you've been waiting for a while (ordered two coffees and they came five minutes apart, other orders being done between). No initiative. Pure chaos inside, not a professional experience. Be happy with your one star.

Only card and no where a sign to know it.

Our experience was disappointing. The staff were very rude, and the service was lacking. We ate in, and were told to wait and then take our order upstairs on a tray, we would expect better manners and customer service. Nice shop but very rude staff.

Very disappointed with how they treat us. Service and experience are very poor and definitely they don't enjoy their work. Also, they are not kids friendly. I will never came back.

El mejor café que hemos probado de Londres. Buenos bocatas y postres. Hemos quedado muy satisfechos. El precio es razonable. Es una cadena bastante presente en Londres.

Been here twice. Today they messed up my order but they replaced it immediately when I told them the issue. I sensed tired / burnt out staff. At the moment you enter the place, "shout" your order to the person at the sandwich bar and then you pay at the "checkout" point. You may need to re-think this system a bit and update it with some screens / tech that other places such as Pret has.

Um dos melhores cafés de Londres, recomendo também a franquia Gail's principalmente o Cinnamon Bun

The chicken in the chicken sandwich was not breast meat as it always is but instead it’s pieces of dark meat, (thigh meat) and it’s terrible. I would appreciate a refund. I have ordered the sandwich several times in the past, including at the Paul in Knightsbridge, and I have never had meat of this low quality. I think it looks like it was purchased pre-cooked in a grocery store and then stuck in there. I would appreciate a manager to get in touch with me. I would like a refund. Thank you. Update: I have spoken to one of the managers and I’m told that the company decided to switch suppliers for the chicken in order to save money. So I have to warn anyone who has up to now enjoyed the chicken sandwich at Paul, it is nothing like it used to be. They chose to save money, and forego quality , and I predict over the long haul they will end up losing a great deal of money based on this short sighted decision.

Frozen croissant and terrible coffe. Avoid it

Die Macarons sind schön saftig, die Preise aber auch - wie es sich für Kensington gehört. Nette Einrichtung, gehobenes Klientel, leckerer Chai Latte, gut erreichbar, bequeme Sessel, Tische könnten schicker sein, Toilette gab es auch (?) irgendwo in der hintersten Ecke…

Yesterday I was just service cold spiced milk not chai latte that I ordered and paid for. Today the rudeness was just shocking not only to myself but other customers. Great company poor choice of employees and this has been repetitive not a one off.

The AC unit on the top floor was generating industrial noise and vibration and somehow no air. Paying for eat-in but served in paper cups and boxes. The cake was dry and stale.

I ordered extra hot cappuccino but thy served as warm coffee also the most important thing the staff not make milk properly just poured the milk into cup and gave . This happened twice waste my money

The service was horrible. The lady that served the coffee was disrespectful and made me feel so unwelcome. Nice food and coffee, but definitely not recommended due to poor staff service.

Average products and grumpy staff

The quality of food at Paul is reliably good. A good representation of French bakery at its best!

Rude staff, canele not only old but also burnt and very hard. I used to like Paul in France, but it seems that they can’t keep up with the quality standards here.

Very disappointed, there were flies on the sandwiches and when I informed the staff they didn’t seem to want to get rid of the sandwiches and instead were trying to deter the fly! - I love Paul but not this branch.

I arrived on a hot morning in the South Kensington area. I knew Cafe Paul from other cities in the world, and I always had a good time in this chain of cafes. I ordered an almond croissant with chocolate, and a cappuccino. The cafe is self-service, there is seating upstairs, and outside on the sidewalk. It was very nice and hot.

Chaotic service, too hot coffee to drink, cold and not fresh sandwiches