Patisserie Valerie in Cambridge

Waited an hour for food to arrive, only for portion sizes to be disappointing. Staff were nice, although clearly mismanaged, and the café was in need of more staff, as it seemed severely under staffed.

I hate leaving these kind of review but honestly we had a really poor experience here today. It’s also really interesting to read other reviews that mentioned that the QR code on the table doesn’t work. We ordered via scanning the QR code on the table and after 30 minutes of waiting for food plus a coffee and a lemonade, we had received nothing so we decided to ask the waiter if everything was okay as drinks should take 5 minutes to make. We were told that the QR codes on the table weren’t working due to poor internet connection so our order hadn’t gone through despite the fact it took my money!!! This is so poor and actually inexcusable, considering we had told two waiters who came to take our order that we had already ordered via the QR code and nobody mentioned that it wasn’t working. Now seeing previous reviews I’m even more angry, get rid of the QR codes on the tables if it doesn’t work, absolutely ridiculous stuff. The waiter then came and took our order again and guess what our drinks never came and we had to be refunded. The food did come and it was gross, I got a BLT and there was no tomato … 3 ingredients in the sandwich and they forgot one, like really? The sandwich came with chips and I counted 12 pathetic chips on the plate that were cold and undercooked, I couldn’t eat them. We got a few salad leaves on the side drenched in a dressing and we got no cutlery and no napkins. Tried to find a waiter to ask for cutlery etc but nobody was around on the floor and at this point we had been there over an hour and we needed to leave as we had a booking for an excursion so we just ate what we could and left. All the tables around us were also complaining about the waiting time, food turning up with missing items and no drinks arriving at all, it wasn’t just us. This place needs a manager, there didn’t seem to be anyone taking control and trying to fix some of the issues that were happening. This place isn’t cheap, sandwiches are expensive so I’d expect much better quality food and much better service.

We spent £40 on an afternoon tea for two and had to wait an hour until it arrived as they were understaffed. The portion sizes were very small, and the cakes looked unappetising and tasted equally bad. In general I’m someone who is easy to please and I don’t like complain, but after having spent £40 on this I feel obliged to warn others not to make the same mistake I did. The staff were very nice, but the food just was not good, took a very long time to arrive and the place itself felt grubby.

We had to wait for ages before getting served

It took an age for our order to arrive. There was no free table to sit at that was not piled with uncleared remnants of previous guests. Cake, when it came, was overly sweet, dry as a biscuit and artificial tasting. And the tea came 10 mins later. On top of that it was very expensive.

No welcome and app on table doesn’t work. Cakes were made at least two days ago by the chewy text of the flaky pastry. coffee was nice though. Toilet facilities didn’t have any paper and locks in doors insufficient. Feeling sick as I write this from the soured cream in the eclair. Big avoid from me.

Short staffed but wearing a smile. Manager very apologetic and did her best to make our stay a good one

Can’t rate the food because we didn’t even get a menu! Stopped by today 28/08/24 in Cambridge at lunch time. Was taken to a table and just left there! No menu no interaction. We looked desperately at passing waiting staff but they just looked straight ahead every time ! After 12 minutes we got up and left, we saw at least 1 table of 4 that clearly wanted to order but again the staff just walked by! So disappointed.

I cannot rate the service, I ordered a cake for delivery for my husband's birthday. The black forest gateau was absolutely divine. It was delivered In dry ice and well packed with no issues. The only major issue is that at the till online, I saw balloons (it was a very last minute impulse click to add them to the basket) and out of a box of 5 balloons, we managed to inflate 2, the other 3 just broke apart in our hands. They are clearly either very old or not stored properly. We didn't even bother opening the other boxes (we bought 3 boxes of5 ). I learned my lesson to only stick to cakes from this place

The most beautiful pastry shop we found in England. Delicious pieces of cake and a super nice waiter. We can only recommend it. We'll come back on our next visit. 👍😃

The most beautiful pastry shop we found in England. Delicious pieces of cake and a super nice waiter. We can only recommend it. We'll come back on our next visit. 👍😃

The staff are fantastic & the customer service is on point!

The staff are fantastic & the customer service is on point!

Lovely place. The staff are friendly and attentive. Food was delicious. Variety and tasty. Real tea leaves in the tea pots.

Last Monday was absolutely awful due to the heatwave. My partner and I just wanted to buy some ice cream and head back to our car. It was somewhere between 2 and 4 pm. On our way to the car park, I noticed a place that looked really nice, so I thought they might have good-quality ice cream. Unfortunately, I didn’t get the chance to try it. There was no one at the entrance (which wasn’t necessary) or near the ice cream area. I didn’t see anyone behind the counter, so we walked a few steps to where a sign said, "Wait here to be seated." After a few seconds, a young guy approached us. Without even asking what we wanted, he just said, "We don't have space for you." When I looked behind him and saw an almost empty room, he added, "We have a lot of reservations!" Fair enough, they might have been reserved, but I didn’t even want to sit down. I just wanted to buy some ice cream to go, especially since they had an ice cream cart with cones at the entrance, which suggested they were selling something like that. He could and should have greeted us nicely and then asked what we wanted. I worked in hospitality in the past, and I would never treat a customer this way.

Staff was friendly but service was too slow.

I placed an order for a cake online for delivery. Firstly the cake was delicious there is no question about the quality of their product. However their customer service leaves alot to be desired. I was given a discount code for free delivery and it would not work. Nor was the delivery costs visible. Once ordered I was surprised that delivery was £12.95. Within minutes I reached out to the team about this issue and was shut down really quickly with no reasonable explanation as to why the delivery costs were not visible, why my code wouldn't work and that there is nothing they can do to resolve, refund or reimburse me any costs. As good as the cake was I doubt I would order from them again.

I bought 2 pastries and they just put one! Only noticed when I came back to work! Then tried to call but the number available only rings and no one picks up!

not a good place to go. staff rude and lack customer service. Perfectly understand turning away a 78 years old to use the toilet or even buy a drink because you are so busy, well done ! Better close down.

Lovely chocolate cake in a nice cafe. I will admit it was a little bit expensive nearly £5 for a small slice of cake.

Visit with family for afternoon tea. It wasn't very busy so we were seated and served very quickly. Sandwiches were good, scones good but by the time the cakes were up, I was pretty full. Service was excellent and attentive and they had no issues providing me with alternative drink.

I am writing this as a former employee trying to get in contact with someone about documents regarding my employment last year. I have called the store close to a dozen times now and not once have they picked up the phone. If I was a customer calling then I can imagine what they must be feeling right now! I don’t have any former employees contact information and this is the only way I am able to contact anyone regarding this matter. I am needing to speak to someone ASAP about this as I am on a time frame and the fact the nobody in the store is answering the company phone is quite disappointing!

Great place for coffee and cake.. or like me afternoon tea. Staff were attentive and very pleasant. It was clean and nicely presented. Pricing is also great for a cambrisge town centre cafe !

I’m sorry but this place was horrendous. We had a gift voucher for afternoon tea. The place was horrifically understaffed although it wasn’t remotely busy. It took ages to get seated (seated ourselves in the end) and took ages for our food to come. When it came the sandwiches and cakes were completely dry and stale. I didn’t ask for them to be replaced as they took so so long to come we didn’t have time to wait all over again. They gave us the wrong scones and forgot our drinks. I sadly wouldn’t come again

Called in for coffee and the staff were friendly and attentive. It was freezing outside but lovely warm atmosphere inside so we went back later for tea and cake which was delicious. Great food and service and would thoroughly recommend.

We had such a warm welcome when we called in for coffee yesterday on a day out in Cambridge that we went back later for tea and cake! The best cup of tea and yummy cakes. The lovely gentleman even ran down the street to give me my shopping which I had left behind. Excellent service! Thank you.

Our party of 9 had a wonderful afternoon tea at Patisserie Valerie. The tea was delightful, the portions generous to the point of requesting doggie bags, and the service was fast, efficient courteous - simply excellent. The value was outstanding. We are so please. Thank you very much

Had a really lovely afternoon tea here with my friend. The staff were welcoming , friendly, and attentive. The food was really tasty and a good selection of sandwiches and cakes.

I am writing to express my dissatisfaction with the prolonged delay in receiving a reference response from your end being an ex employee of your company .It has been over a month since I requested a reference from you, and despite multiple reminders, I have yet to receive any acknowledgment or response. As someone who values punctuality and professionalism, I find this lack of communication highly concerning and frustrating. Not only does it reflect poorly on your reliability, but it also undermines my ability to move forward with important endeavors that rely on your reference. This delay has caused unnecessary stress and inconvenience, and I urge you to prioritize this matter and provide the reference at your earliest convenience. Timely communication and follow-through are essential in maintaining trust and respect in professional relationships, and I hope to see a prompt resolution to this issue.

Had a takeaway decaf latte in the morning- it was really weak and did not taste good.

We travelled one and a half hour drive and walked for 25 minutes to an afternoon tea purchased by a friend as a Xmas present for me and my husband. When we arrived it was nearly empty and waitress told us to find a seat and she would clean it for us. She then asked what we wanted, I said cream tea, she replied we only have plain scones to which I replied that was fine. I asked if she wanted to see my voucher and showed her to be told we have run out of afternoon tea! I then explained we tried to book but it stated on website no need to book it’s available all day, it was only approximately 2.30 pm, 3pm at the latest!! The lady was very rude and told me tuff basically, I could not believe her attitude, there was no sorry we have run out just tough you will have to come back! I can totally understand the stores closing with this kind of service and also when contacting customer service them saying let us know when you plan to go and we will get them to save you one! Very bad customer service

Got five eclairs. First and last time I’ll ever order from here. The eclairs have CLEARLY been hanging around for a few days. The pastry itself not only felt stale, it tasted stale too. Horrific, do not use.

I don't know what has happened but the level of service and quality of the food has really deteriorated, when compared to pre-pandemic times. I went with a friend to use a Groupon voucher for their brunch menu. Both our orders were misunderstood, including the drinks which we had requested to arrive after the food and which arrived before. The staff seemed 'somewhere else'. The place wasn't at all busy, but our food took quite a time to arrive and with items missing, followed by what seemed unneccessarily confusing conversations in their attempt to explain and eventually rectify things. Very disappointing. I'd return just to see if it was one-off, and I'd have a cake next time, which I know they're good at.

Don’t waste your time! Waited 30 minutes for three drinks and three pre-sliced pieces of cake. We asked staff for an update and they screamed of incompetence nobody gave us an update and they walked around like headless chickens who had forgotten we had even ordered as it didn’t look like they could find it? Ten minutes later we left with no update and having had no service after almost 45 minutes of waiting for a very very simple order and what shocked me was the fact the cake I had ordered was sat on a plate and just abandoned! Staff were completely incompetent and we watched them stand around talking instead of fulfilling orders for almost the whole time we were there!

Lovely place, lovely food, friendly, helpful staff

ABSOLUTELY DISGUSTING SERVICE!!!!!! DO NOT GO HERE. Mex my pregnant girlfriend and her friend came here because it looked nice and people have said good things about it. Safe to say, we were waiting 45 minutes for our drinks alone (and when I asked about them to speed things up, THEY STILL DODNT ARRIVE!!!!!!! 10 minutes later!!!!!!) We couldn’t take no more and left!!!!!! RIDICULOUS! DO NOT GO HERE. I BEG YOU NOT TO WASTE YOUR TIME!!!!!!! PLEASE DO NOT GO HERE!!!!!!!

Staff were friendly but sadly the food was a let down - we ordered a selection of cakes on Tuesday afternoon - the cake was all stale and flavourless, particularly the carrot cake. So I don’t feel I would visit again.

Had the best Afternoon Tea, we decided to make a day of it and come up to Cambridge. The quality of the food was fantastic, freshly made sandwiches, scones and cakes - absolutely faultless! Drinks were included too and were lovely, this made the experience a really joyful one. Staff were excellent, always very helpful and the service was efficient. Would definitely recommend, we had such a lovely day!

I think the staff is very rude and very disinterested. It's like they're forcing people to work there. They definitely don't help. I went twice and they were the same both times. I don't think I would go again.

Went for brunch to use a Groupon voucher we had. Unfortunately I wish we never came, I had the pancakes which came out cold and definitely were not homemade. My partner had a cooked breakfast (pre-made again) which was very bad, and ordered with toast, which never came until we’d finished our meals. Very disappointing, and terrible service. Wouldn’t come again.

Worst cakes ever eaten in UK. Only sugar in cake no flavour at all. bought Red velvet cake, Lotus cake, Black Forest cake and macaroons. Black Forest considerably ok ok. The other two cakes are the worst. Wasted 20 pounds.

We came for afternoon tea on Sunday and had a pleasant experience. All staff were friendly and polite, food was fresh.

Today me and my young kids age 7 and 5 going to have afternoon tea after school at 15:35 because they shut at 5.we got voucher from Groupon and will be expired tomorrow,and one of the staff (Indian bloke with long hair and beard sorry trying to describe a staff) said I’m sorry Maam afternoon tea only available from 11:30-15:30 and I was like ohh really?and he said don’t worry ma’am,about your voucher expire tomorrow,I’m going to take a picture of your voucher and you can come any day and I ask can I come this weekend instead he said yeah and he also ask for my name.When I got home receive notification from my email saying that my voucher already been redeemed and I’m not even use it yet.Im so disappointed with the Cambridge Pattiserie Valerie 😡.

At around 3:45 pm today on a Sunday (they close at 5pm), we visited the place but were denied entry by the cashier due to not having a reservation, despite half of the restaurant being empty. It's disheartening because we enjoyed it there in the past. Due to this, we also skip the plan to buy take away. Apparently, reservations are required on weekends.

Shambles of a place. Really lovely front of house guy - but trying to do 10 jobs at once. Waited for table service, but eventually realised you must order at till. We had eaten our cake long before our drinks arrived. Cake and drinks were delicious though happily. This place is not cheap and is supposed to be a bit of a treat - it needs to employ sufficient staff.

Came here for an afternoon tea for friends birthday. I'd called before to explain one was pregnant so to ensure no seafood etc and booked a table... arrive on the day and the only two options we are given are ham or salmon... the salmon is the sushi type salmon which isn't safe during pregnancy and she doesn't eat pork so we ask if they can make a plain cheese and cucumber sandwich... especially since they're advertised as vegetarian friendly... neither salmon or ham are vegetarian... the guy grumbles and says they're not supposed to change the set menu and then eventually after we refused to budge saying we're not eating salmon or ham, he agrees to make cheese sandwiches... we then asked if we could both have fruit scones as the menu states fruit OR plain and he states that the menu is afternoon for TWO and that means one of us must have the plain scone and the other fruit scone... we both explained we only like fruit scones and eventually he agrees to do two fruit scones. Then for the dessert part of the afternoon tea he states its a set chocolate cake, strawberry cake and macaroons. We both stated we don't like macaroons and did change for a biscoff pastry which was fine. Then the food all comes out and at first we thought they were bringing it out for one and then another stand for the second person but no that was to share... 4 tiny finger sandwiches each and the smallest scones I've ever had at afternoon tea and the tiniest bite sized cakes, lucky we'd had breakfast before we came! The cheese sandwiches were a mixture of plastic cheap tasting cheese and what tasted like children's cheese spread, not the quality you'd expect for paying nearly £40! They also stated that the only hot drinks were coffee and tea and we stated she's pregnant and they agreed to change to hot chocolate but when they brought it out it was a plain boring hot chocolate, again not what you'd expect like a fancy hot chocolate with cream and marshmallows etc especially since the tea and coffee with afternoon tea is usually unlimited and they only agreed to switch for ONE small hot chocolate. Overall the setting was pretty for photos but the food and service was a big disappointment. If we hadn't pre paid via a voucher then we would have probably gone somewhere else after they were awkward about changing the sandwiches.

Há cafés diferentes no cardápio e vários doces, inclusive bolos que se pode encomendar online. O lugar é agradável, colorido, mesas de canto e redondas garantindo alguma privacidade.

Oh dear, what awful service! We ordered 5 simple drinks (tea, latte etc.) and waited for 40 minutes (with a gentle reminder) before having to ask for a refund and leave. No-one was particularly apologetic and the staff seemed disorganised and disinterested at the same time.

This place never has staff. We turned away at 3p.m. As they said they are not serving. So bad was the service that I did not buy any cakes either. This is the second time. Sort yourselves out!

We went for brunch. It took 45 mins to serve 2 breakfast Skillets.Food was cold , tea served 45 mins before food. Pathetic service, wld never recommend to anyone.

We booked an afternoon tea , had a warm welcome . Nothing seemed too much trouble. We had our request for brown bread and no meat accommodated Sandwiches were freshly made and delicious home made scones We were so full we could not eat it all but without even needing to request we were given little boxes so we could polish off the sandwiches and cakes later Will go again!

The croissants here are so flaky and delicious and very buttery, they tasted fresh as the where freshly made that morning, i highly recommend coming here for something savoury or something sweet it caters to all tastes! The staff are incredibly friendly and there was no queue when entering. I highly recommend this little bakery when you’re next in Cambridge.

Been here before and it was great but this time it wasn’t good. The staff were friendly The wait is just too long and we had to push them along after 30 minutes The sandwiches were good but only 3 finger sandwiches each I would have liked to see more The scone was dry and tasteless and fell apart as we cut it into little pieces, obviously stale. The smallest pot of jam for two people only did half a scone The cakes were basic but ok Overall it was disappointing, I wouldn’t return.

The service was slow and like mentioned in other reviews, people were walking out as the staff didn’t appear to know what was going on. Alongside this, was the embarrassment of the manager raging at the staff in front of us customers as if we couldn’t hear. Ruined what had been a nice day as the experience of eating there left us feeling on edge and feeling as though we needed to apologise for eating there. Obviously won’t go back but will be looking at the little coffee and donut shop just up the road.

A group of six of us went there for an afternoon tea and after an initial warm welcome, they took our order - just drinks and cakes. Over an hour later, we got some drinks, but they were the wrong ones, so another 10 minutes later we finally got our correct drinks. Probably around 20 minutes after that we got some of our cakes, this is after some customers who had arrived after us, received their orders ahead of us. It didn't end there, when we eventually went to pay, there were many things missing from the bill and the staff seemed to be totally confused as to what we had. Quite unbelievably bad service.

Very disappointed in the service. We were seated and told our table would be cleaned shortly. We waited 15 minutes and our order was only taken because another member of staff that wasn't our server saw my wife looking frustrated. After we ordered the 1 coffee 2 soft drinks and 3 cakes we wanted, I noticed people that came in after us were seated and served and we still had a dirty table we left without being served.

Initially went in and they were busy but they asked us to come back. When we did, they seemed understaffed, but the manager did his best to ensure we were served and taken care of! And the waitress who came to check on us to make sure we were served was very pleasant! Overall a lovely experience, and well worth the experience voucher I had!

Poor service. Unable to provide oatmilk. Slow service. Unable to heat the oatmilk until requested for a chocolate drink. All other customers complaining of a 20 minute wait time. Unable to seat people despite an abundance of open chairs. 6 or so staff not making a particular effort with attending to the needs of the customers but instead prioritising those who get up to complain and their needs are met instantly. Shocking to be frank.

Honestly it was so bad it was funny! Staff completely oblivious to who ordered what.. Tea.. yes a cup of tea took 30mins - had to ask various times Plates/Glasses/Cutlery filthy A guy wearing gloves handling food - great I thought! Then saw him move chairs and tables in them. People next to us walked out My sons video of the toilet with holes in the wall was exciting! What a mess of a place!

Very, very poor service and food

Oh my gosh. What has happened to Patisserie Valerie? I ordered a millefeuille - a pastry, which should be good here - and the cream had split (gross) and the pastry was rubbery. Absolutely awful. The tea was average quality. The service was mixed (from what I could see at the other tables, they were getting a lot of orders wrong). What a mess. I used to come here all the time before Covid and it was terrific. I don’t know what has happened to it but I would not recommend going there. There are dozens of quality pastry shops and cafés in Cambridge. This is a waste of your money.

Ordered drinks and Teacakes. Drinks weren’t particularly hot. Had finished drinks and had to remind waitress about Teacakes which we then saw being brought from the kitchen/freezer in a large bag. Eventually brought to the table cold. Waiting staff disinterested. One boy walked into the storeroom? at the back shouting bollocks. People on the next table were brought tea pots with no tea. Waiting staff thought this hilarious and were shouting to each other about it. Paying at the till was slow and disorganised. We wanted to say to the people waiting to come in, don’t bother. Not impressed at all

I have never had such terrible service as we did here on Saturday. Thought we would call in for a coffee and toasted teacake. We were only the 2nd table of people in the restaurant. The waiting staff were wearing puffer coats and completely disinterested. 15 mins foam coffee and toasted teacake ridiculous. When we went to pay the 'chef' was propping up the counter drinking coffee with the other staff instead of getting on with serving customers. No wonder the chain is in dire straits

Overall very poor experience. Called ahead to ensure they could accommodate an afternoon tea and was told they could. When we arrived we were told they were understaffed and we’re not doing afternoon tea. The server eventually agreed if we came back in an hour they would have it prepared. When we came back, nothing had been prepared. Eventually got seated and served and the food was very poor. Was served an “egg mayo” roll with one piece of egg white in. Cakes and scones were nice but the service ruined the experience overall.

Probably the worst breakfast I've had in years. The poached egg was cold,sweet potato was uncooked and hard , spinach was lifeless and almost none existence, mushroom was overcooked but halloumi was ok ,no taste to the breakfast. The service was very poor had to be asked twice what coffee we ordered with a good 15 minute wait despite 2 other people being in there and waiter didn't know what was a latte and a cappuccino wow !! . Sadly we walked out without saying thank you not that they noticed as they were too busy chatting.

Had a breakfast which came out cold,potatoes still hard and no toast which was ordered. Had to ask for condiments and the toast we ordered. Would have complained but no staff about when we left. The place was not busy but still waited about 10...

Very, very, very slow service. Intolerable. Cakes a little bit dry. 4 years ago was much better.

The man who served us was friendly and polite but the standard of food we had was very poor. The Bagel was stale with very little salmon and the poached egg on Sour dough bread with Avocado was awful. Presentation was very poor, the Avocado was roughly chopped and put onto soggy bread which wasn’t toasted and the egg was over cooked and cold. The other slice of toast had a handful of halved tomato’s piled on to it, presentation and quality very poor. Wish we had just had cake as they are prepared off site. Hygiene poor as a member of staff was eating while preparing serving customers.

Just popped in for a coffee and cake at 4pm. Only had a few cakes left so we tried the pumpkin ones. Think they must have been sitting there since 9am as the biscuit at the bottom was supposed to be sponge! Coffee came in...

Visited while on holiday for afternoon tea. A very busy Friday afternoon in Cambridge but restaurant was very quiet, with only two or three tables occupied. A few tables had not been cleared but staff standing around. We were given a table , floor underneath...

Today I tried to have lunch in Patisserie Valerie, looking for a gluten free sandwich since I have coeliac disease. There were no GF options. This is very disappointing and discriminatory to say the least. Coeliac disease is quite common so I’m quite sure I’m not the first to be let down. This needs to be addressed.

We arrived around 9.15am, only one other couple eating. Stood by ‘wait to be seated’ sign and a member of staff walked past us without seating us. We found our own seats in the empty main room and waited, and waited and waited. After 10...

Went there this weekend after ages (I used to love this place when I was a student at Cambridge). The place has become terrible to say the least. Unprofessional staff, stale dry cake which gave me food poisoning, the kitchen on the way to the washroom looked filthy. Waited forever with zero service. It’s a shame that what used to be an amazing cafe has become so awful. Avoid at all costs. Lots of better places in Cam.

Very poor by the usual standards of Patisserie Valerie - avoid! Cakes very dry and stale and made us feel ill. Noisy and unhygienic kitchen. Unprofessional staff dropping cutlery several times and other customers waiting half an hour or more for service. No sense of customer service at all.

Bon accueil, ensemble bon et pas trop sucré, top

All perfect team is very good and speak whit costumer very nice

Absolutely shocking service . Unfriendly. Waited 2 hours for food . And it was horrible !!!! . Would not recommend!!!!

Never having been in a Valerie before, we decided to pop in for a tea and cake. Nothing complicated there so I thought things couldn't go wrong... sadly I was wrong. Being a big fan of a cream tea thought I would give it a...

My wife thought it would be treat to take me and our grandson to Valerie for breakfast. Well, I have eaten breakfast's all over Britain and this was the worst I've ever eaten. There was only one choice , one cheap sausage, two poached eggs,I...

We went yesterday for afternoon tea. It was empty and the only member of staff we saw was standing outside the front door having a cigarette! Dirty inside. When asked for afternoon tea we were told to go to Fitzroy Street (which we did and...

Yesterday, 14th July, my husband & I went to this cafe to enjoy an Afternoon Tea experience. On arrival needed to use the bathroom, filthy & unkempt. Very few staff, no management available. The Tea arrived quite promptly, eventually the food, no cutlery, tea plates...

Had an afternoon tea here. The food was OK but the service, awful. Waited almost an hour to get the food and about half an hour to get the drinks once ordered. The man in charge was running round all over and getting nowhere. Would...

It started off okay, we were seen too and given a table. But then my mother ordered the avocado and halloumi wrap. When it arrived there was no avocado in it and the halloumi wasn't grilled! We told a waiter and they sent it back...

Arrived around 1:45pm, 4 guests ordered 2 sandwiches & afternoon tea. Sandwiches for 2 of us took 45mins to arrive, it took over an hour & half for afternoon tea to arrive for the other 2 of us!! Sandwiches, cake & scones took that long...

I absolutely loved my time here. I had some of the pistachio ice cream which was honestly to die for, 10/10. My partner ordered the red velvet slice which I actually believed he swallowed whole it was that good. One of my friends was celebrating...

My biggest gripe concerns the dreadful portion of avacado we were served as a side dish (costing an extra £2.50) to accompany our croque monsieur and croque Madame (a slice of toast with ham covered in béchamel sauce accompanied by salad garnish) Not only was...

Worst Patisserie Valerie around! As we walked into the restaurant it was not busy which was good. However, there were empty tables with food all over them and this remained so for the entire time we were eating. It was meant to be table service...

Gelogen over de tijd van serveren, 10 minuten werd een uur. Vies achterstallig toilet, maar prima bediening.

We had afternoon tea plus some other food using an experience voucher. What I would say is that the food itself was very nice and had no complaints there. What lets this place down is the firstly the wait for food and drink. They are...

Came here for a short break and wanted a scone. Service was quick and the scone was delicious! I definitely plan on returning for more scones and possibly breakfast. Would highly recommend.

The staff were friendly, however not enough of them consequently slow and poor. The place was very dirty. The floor hadn’t been cleaned for some time. Furniture falling to bits. I didn’t use the toilets so cannot comment. It is a shadow of how it...

We went in here as I declared let's go to Patisserie Valerie - my treat!!! How wrong was I. Infact we left before we even ordered as it was dirty and disgusting. The furniture was falling apart, the glass cabinets were filthy and looked like...

Me and my husband had a very pleasant morning! We were served by the amazing Amira. She was smartly dressed, was wonderul to chat to, and was an overall brilliant server. I ordered the traditional breakfast with an English breakfast tea and I would highly...

Had an afternoon tea booked here and have to say it was very nice. Staff filled coffee regularly and even got offered the 4 slices of cake to take away after . BUT , if i had seen the state of the toilets and stairs...

Despite some of these reviews, we had a great experience when we visited last week! The vanilla cake was absolutely amazing. A special thank you to Rudy, he was great! Provided us with fast, fantastic service. He was attentive, friendly and made our cake stop...

The coffee shop seems better managed, the new staff is competent and friendly. Coffee is great and the cakes are wunderful.

Tasty lovely cakes. Great friendly staff. Great place to hang out. I just Love the stile and contagious happiness of the new Manager. Its my new happy place!

Lovely cake thoroughly enjoyed would highly recommend! The vanilla cake was definitely my favourite for anyone trying

Had an afternoon tea here bought as a Christmas present. Very disappointed. Very slow service, took 30 minutes to get a coffee and 50minutes to get the afternoon tea. Food was OK as it goes, but I would have hated to have paid for it...

We have been to this location twice, and both times were not good. The first visit was disappointing, but we decided to give it a second chance….don’t bother. Service staff are nice enough, but very slow. The second visit was worse. After we sat down,...