Costa Coffee in Cambridge

AWFUL AWFUL SERVICE. I went to the Costa 40 hills road cambridge to use the toilet as I’ve just come from another Costa downed my drink on the way and funnily enough needed the Loo after being on a train! Always loved Costa and the service, but no, not here. I asked politely to use the toilet and got told ‘it’s for customers’, I’ve spent all my money on Christmas shopping I didn’t need to spend more on another food or drink item I didn’t need just to use the toilet, I suffer with anxiety and using somewhere I feel comfortable and am familiar with is important to me. I feel disheartened by the situation I found myself in, and wish to bring light to this situation as I now feel embarrassed to ask for a simple human right. This is horrible to admit but it has also tainted my view of the company and their policy along with morale and common decency. I hope you can get back to me privately. If you wish to take this further I would be obliged. Reply with details for contact as I have also messaged your instagram. And commented. I appreciate this should not be an issue to respond to, however I feel extremely frustrated by this situation.

Very welcoming and polite staff, went the extra mile when I went with my daughter made her feel like "a big" girl and made her experience wonderful in the words of a 5 year old

The server Marie was very helpful and very talkative. I think that she deserves a raise

The girl this morning was extremely helpful, I have an allergy to nuts and she went through the allergen thoroughly and took the time to open new packets for the muffins so there wasn’t a chance of cross contamination!

Terrible service, endangering those with allergies. I made it very clear I would like vegan hot chocolate, and I asked if the tiffin was vegan, the girl behind the counter said yes. She seemed very disinterested and quite rude, so I checked the Costa website just in case to find the tiffin actually contains milk. I then asked her to check her allergy book, which she handed to me and I checked through it myself and showed her it contained milk. She did not seem bothered, didn’t offer me a refund on the tiffin I had already paid for. The store had no customers in so there was no chance she misheard me, just blatantly lying to people. This lack of care could kill someone with a serious milk allergy, luckily I just have an intolerance. This Costa has become terrible for vegan products in the last year, the drinks taste vile and yet are very expensive, will not be coming again and will be swearing everyone I know off the brand.

10/10 regular study area. The staff are super lovely and even check in to see if I needed any water. And location is great and super clean 😊. If you need a study place I’d recommend.

Not good now best staff have left,cold coffee,had to return,not been in since this visit,not tat this review wil ake any difference

Friendly staff but please buy a new card machine that works! Costa isn't known for giving that premium feeling but I'm not prepared to crowdfund for them to take my money!

Service abysmal no customer service with a smile or even a thankyou. Frappe was half full and not as thick as I'm used to

Very quick and efficient service. Coffee was really good and served within few minutes. Didnt have any food to try on this visit

My recent visit to Costa left me with mixed feelings. On a quiet afternoon with only five customers around, we placed our drink orders. However, the barista's attitude was less than stellar. She appeared visibly impatient, rolling her eyes as she sipped her drink through a straw without uttering a word. When I asked about the restroom, her response was equally uncommunicative - a slow nod without any guidance on its location. The lack of welcoming and friendly service has left me with reservations about returning to this place.

Friendly staff. Service with a smile. Quick and efficient. Clean.

Had a great little time in Costa on Hills Road Cambridge, staff where courteous and hpfull Jamie went out of his way to help me and had a nice chat with Tom, my daughter and myself were made to feel most welcome, and the Coffee/Hot Chocolate were really good☕🍫😁😁

Really poor customer service. Baristas are rude. You have to ask for everything: spoon/ tray/ napkins. Also seems very prejudiced against ethnic minorities- clearly not the same experience. Lee is the worst. The lady is nice though

Great service lovely staff, will come more often,

I usually come here every week, very good service and very clean, i was served by a lovely lady named Klara, she was very helpful and very kind, Great staff,

Surely, customers standing at the till must take priority over MULTIPLE takeaway orders. Between entering the cafe' and actually getting my one drink, 17mins. Appalling service

I am a regular attendee to Costa on Hills road since I work close by. However, I was informed by the staff that they have changed milk supplier and consequently, all their milk (including cows milk and alternative milks) are now no longer gluten/wheat free!!!! How disgraceful that a coffee shop cannot sell a gluten free cupa! Have u ever heard such a thing…!! I’m not sure whether it’s just the Costa on Hills road or whether it’s all the Costa’s but for anyone who has coeliacs disease, an intolerance/sensitivity to wheat or gluten or suchlike or for those who just like to care for themselves… pick another place to enjoy your cupa 😊

Very slow service. Coffee to bitter as every Costa. Glad had it for free.

Off a busy main road fairly near to the train station, this pretty quiet branch of Costa offers a laid back and peaceful place to enjoy a cup of joe, read a book and take a seat. Though the coffee is of Costa's famously awful quality, the environs more than make up for it. The single member of staff on duty the day I visited was polite, efficient and, though clearly run off her feet, attentive. The venue was a little cold but that was probably a function of pinning the door open for air circulation.

Great atmosphere. Clean and bright. Friendly staff.

Today, I met my sister for the first time. We enjoyed a coffee and a tea at this store. A staff member went above and beyond to make us comfortable and even offed to capture the moment for us with taking a photo of us for me. So to whoever this gentleman was, thank you so much you have captured a monumental moment of our lifes and deserves a shout out. Thank you! 😁

Things are just not the same since they left Whitbread

Come in every day and is always a warm welcome, can get busy but always do a good job of reducing the queue. Good quality drinks to go with the service and nice staff.

Fantastic location and well maintained shop. Visited twice on the day of my Cambridge visit. A kind of busy store running near the station.

Took 20 minutes for 1 drink and not organised at all

Wyśmienita Costa kawa i wypieki też.

Walk in 30secs after closing and was rudely told they were closed, even though the opening times were covered up in the door. Not sure I will bother with this Costa again as there is another 200m up the road. Shame.

One of my favorite Costa coffe shops. Lovely staff and the coffe is perfect as usual.

Came in around 3;25 pm for some hot food as sandwiches in Co-op had sold out. I asked about hot food and replied with the oven has been cleaned and not serving hot food. That was 3;30 and the store closes at 5pm. I asked if they can make an exception. Had an aggressive manner from the male server. Ordered 2x h.c; 1 latte, one crossaint and one chocolate twirl but no manners from the server ( meanwhile the lady server was sort of polite and helpful) Was treated differently from another customer who was younger. This customer did not keep social distance at all and was invading my space. The servers did not ask her to keep social distance. This is poor training. The male server made her drink first! I had to wait extra 5 min for that. In the end the hc and latte was very substandard. You can see the HC in the photos.The latte was sour. What a waste of money!!! There is their CCTV evidence for all this!! Conclusion: an ageist attitude and will serve you if you are young and single!!!! Not keen on making anything on Sunday pm and so why is the store opened then??? Don't think will visit this place again even on a BLUE MOON!!!

Slow slow service. They also serve out of order so the guy who ordered after me got his drink before they started mine. Tables not cleared. Rubbery croissant.

In summary, •Clean •Efficient •Friendly •Highly recommended This has been my firm favourite Costa for over a year now. The staff have always accommodated my admittedly quite particular order. The place has always been extremely clean with staff offering to clean my favourite table after other customers. Ample seating. The food selection is good, with staff making recommendations when asked. Staff are wonderful with customers that have additional needs.

All good as usual, very quiet but was totally put off by hearing a supervisor telling a new member of staff how to hard sell more expensive items when serving drinks, telling him not to offer low price items and to aim for expensive items. Not good but drinks fine.

Ad usual lovely food snd great service love costa

Clean place not too busy, great staff.

Staff very polite - I was served by a girl called Hollie. She was quick, kind and helpful. Good coffee.

Good range of hot and cold drinks and food friendly staff popular with take away customers plenty of indoor seating

Good coffee and hot chocolate. Baked treats also very good. Quite spacious inside.

My gift voucher had just expired after 13 months so disappointed that they wouldn't honor it. I explained that they had been closed for most of the last year so not a good policy.

Coffee - absolute rubbish - undrinkable no point in complaining staff not interested. Now the tea is brilliant apart from dirty cups but otherwise shop is spotless a credit to staff a shame they are so misersble

No discount for local businesses? When most of the shops do 10-20% !?

Great service , friendly staff. Great toasties and coffee.

Lovely friendly staff, fantastic food and highly recommended frostino by the children

Love popping in her for a quiet coffee in my lunch hour. Friendly staff

I've often eaten here while working in Cambridge. The staff are excellent and manage to keep things running smoothly in these covid times even when the place is overrun with school children. The food and drink is consistently Costa, and while this may not be special the staff work hard to make this a great location.

Went there half an hour before closing, got kicked out before I even entered. This was on a Wednesday

Five stars. Clean and friendly.

It's a Costa, pretty much the same as all of the rest them. This is not a bad thing. The service was good, the coffee was good and it was a reasonably comfortable place to sit while I waited for my wife. The costa of the Costa was reasonable. I would be happy to return as a convenient location.

Great place, great staff, great coffee!

Decent coffee and bites. To this Yank, feels like a Starbucks.

Nice location, ample seating, inflated food prices but very nice!

An easily located outlet that is bright, modern and fresh. The outlet is well lit and spacious. The staff are very friendly and pleasant.

This is a well-situated Costa that has cheerful staff and plenty of restaurant space. I would recommend this place.

A bit short staffed but other than that a pleasant enough place to relax with a coffee. The sole member of staff was working very hard and was very pleasant.

Standard Costa quiet and nice upholstery. A very popular place for revising Hills Rd students during the summer term so from april to july gets quite a bit busier

Cosy shop with great environment and delicious brownies!

This is my usual lunchtime haunt. recently I discovered their fabulous Cortado which is my favourite kind of coffee at the moment. It has less calories than a latte by far, and taste more coffee! The atmosphere and staff are great!

Sono sempre stata una frequentatrice di Starbucks ma devo dire che anche Costa non è per nulla male. I prezzi sono un pochino piu bassi, il locale è molto piu pulito e il servizio è buono! Questo Costa in particolare (forse perchè è un pelo piu fuori dal centro) è molto tranquillo e si è sempre sicuri di trovare posto a sedere.

Usual Costa standard: Lovely coffee, plentiful if you want it large, nice biscuits, buns and chocolate. Not cheap but not expensive either

What can I say - probably like most. The flavoured syrups are far too sweet and not flavoured enough (could always add more sugar if necessary so would be great to err on the side of too little). Seems clean and the person who took our orders was pleasantly chatty and efficient.

Got the milk bang on without asking or any interest in me or my daughter

Really below average. Not clean, not enough staff and no provision for under 5s in terms of suitable food.

Lovely store. I enjoy Costa's menu anyway, but I stopped in to pass some time during Black Forest Hot Chocolate season (my favourite) and despite it being busy I had a really peaceful time reading on one of the back tables. Staff were a delight.

Great coffee good location always get a seat

Good atmosphere warm welcome great coffee

Excelente café! Variedade de doces e cafés. Lugar aconchegante e bom atendimento. Ambiente tranquilo. Recomendo

I have literally not had service in an establishment in my life! Went for a latte while we waited for my daughter’s train to get in on Friday evening on 14th December. The girl behind the counter was so miserable, obviously didn’t want to serve us (or anyone!) when she eventually took our order (we were the only people waiting), she told the cleaner to make them (rudely!) I was astonished. It looked like it was going to take a while so I asked if we could sit down and would she bring them over and she said “no, you have to wait there”. Lots of huffing and sighing. Couldn’t get out of there quickly enough.

Both toilets broken, very slow service

Good location between the station and the old town - and a large interior which means that you can be confident of getting a seat. I went in to prepare for a meeting and write up some notes. Pleasant surroundings and the coffee is a known quantity. All good.

Waited for an eternity for our order. Appalling, very very slow- took all the pleasure out of our ‘quick’ break. Very disappointing!!!!!

Most people nice and kind but one rude barrista who talked so condescendingly when explaining that they didn't have a caramel latte frostino. Thanks to the other hardworking barristas though

Went last year and got poor customer service, never back again

Best Costa anywhere - amazing staff

Just a pleasant place for a lunchtime snack. Good service.

Good but they does not have an medium coffee you need to go with large or small. They need to improve in certain area.

As great as always.... Such a great season latte full of flavour!!!

Love the new Colombian mix, worth trying it. Friendly staff and delicious coffee

As usual a delicious cappaccino -just the right amount of choc.sprinkles !

A standard chain coffee shop so you know exactly what to expect. Best feature is a large seating area so plenty of space to work

Very helpful and friendly staff.

Took ten minutes to make a cold brew that consisted mainly of water (I was the only person in the queue) and also charged about £3.30. Barely even caffeinated.

Coffee ok. Pastries unimpressive. Seating pleasant

The quality of the coffee varies a lot between different visit. Sometimes, coffee is really not up to the standard and not drinkable at all. I also don't understand why they don't like to give you enough number of napkins. How much do they save by not giving you just few napkins!

This Costa has a nice spot on Hills Road, and might be ideal if you just fancy a coffee in a different venue to where you've eaten. Relaxing and inviting.

A brief escape from the rain to catch up on emails and write up notes between meetings. The coffee was fine and the service prompt and friendly.

Usual coffee shop of a national brand

I'm not the biggest fan of Costa, yes they pay tax and there isn't massively naferious tax evasion schemes afoot, however they don't have allergy friendly items! Soya milk is the only on they offer, no rice or almond or hazelnut in sight! Kinda poor form! Also savory food items everything has cheese, or milk in. The service is good, friendly. Could be a bit cleaner! Not my favorite, but I don't object to it completely.

Costa are always reliably good as far as coffee and refreshments are concerned. Music a bit too loud though.

Toujours agréable de faire une pause dans un Costa Coffee

Quaint little costa near the apartment we were staying in during our stay. Nice and quiet.

The best ice cappuccino among all Costa Coffee places in Cambridge. Nice place for a coffee break, especially when the weather is good and you can sit outside. The coffee though can be quite strong at times.

Staff do not even bother about what customers say. I dont understand how such big company employs people like them. Prefer these locals Cafes for my coffee as they treat you better and make you feel welcomed.

Food and coffee were okay. Not the cheapest

Bad service, Coffee to disappointing standards. Ordered a large cooler but got a medium cup? The staff need re-training with their costumer service, and maybe at least try to be polite.

Nice clean place with very friendly service. Better than many.

Good coffee, pastries, cakes. Newspapers available. Fiendly service.

As Costas go, this one is just as good as it's sister branches. Friendly staff, calming atmosphere, great tasting coffee, pretty good location.

I love costa coffee, the staff are helpfull and polite. Its such a lovely place to meet your friends etc for a perfect coffee and something to eat and great choice.

Cappuccino - good Bakewell - delicious Toilets - horrific. There's only one (so I had to wait for 10 mins) and it clearly needs to be cleaned more frequently.

The drink is nice and inexpensive.