Patisserie Mark Bennett in Poole

My uncle Nick flew over from Australia and took both me and my parents to this patisserie in Lilliput. My dad said he had the best latte he had ever tasted, and I think both the sausage rolls and the brownies were absolutely delicious!! I highly recommend - the food is just amazing and the atmosphere of the small patisserie is gorgeous. xx

I live local to MBs and each time I go in, it is incredibly slow service with staff who do not even acknowledge you. A quick, polite “we’ll be with you shortly “ would help, but you get nothing. Sorry, but too slow and too expensive.

Being in the local sandbanks area we always go to mark Bennett’s for a coffee on a Sunday but unfortunately the last countless times we’ve suffered many issues with ordering a coffee. We’ve requested oat milk and left and found our drinks to be cows milk and having returned to let them know they get confused and we’ve even left the same time after complaining with cows milk again! If you do have an allergen I would not recommend as they cannot control / process what it is your ordering. They don’t label the drinks so you know either. Since these disappointments we went back today and I waited 30 minutes for 2 coffees and it wasn’t busy. To then leave with a drink I threw away as it wasn’t oat milk. & my partner ordering a black americano and we got back to the car to find it was a milky coffee ? We won’t be returning and they really should work on a more pleasant experience and be aware of the customers requirements for people who suffer serious intolerances.

Ordered the pastrami sandwich - Was so excited as had the houmous one before, that was lovely!! Not sure why....It had ham on it too, but the ham was quite nice. The pastrami was chewy - Really didn't like it. Thick and full of grissle. Was supposed to have sauerkraut on.....But didn't. Overall, really not impressed. Definitely stick to the houmous sandwich.

Delicious cakes, pastries and sandwiches, their sourdough bread is excellent and they will slice it for you if required. Can thoroughly recommend.

It’s very busy for a reason - lovely stuff! Great selection of ‘made to order’ sandwiches, traditional pastries and some you won’t find anywhere else including a strawberry danish pastry like no other!

We love the bread from Mark Bennett bakery in Lilliput. Always choose the sourdough or mixed sourdough and often have baguettes. We try to get there early enough as these all sell out.

The best sandwich on the whole of sandbanks by far. Beef and Gorgonzola with good amount of salad. Service is appropriately given how popular the bakery is!

absolutely terrible two prawn sandwiches disgusting the prawns were so chewy i was nearly sick and i ordered white bread got brown when reported to staff member just left there to ponder state of floor dirty untidy never again i will tell all i come into contact with needs some real health issues i should go and might go to health an safety as took pregnant daughter for a sarnie and coffee daughter totally agreed daughter was the one who complained with no manager or head staff member showing presence so stay clear is my advice

My husband and I come here often for there coffee and Avocado/chilli jam on toast. The food display here is wonderful as is the friendliness of the staff! This year we had a christmas cake from them and we have to say it was the best we have ever had and will definitely be ordering another next year. In the mean time we will continue to support this wonderful Independant shop. Well Done Team!

The first year they didn’t pack our order so the scraped together part of it that was still in the shop. The second year they had started the Oder but ran out if bread so we had to go without, a bakers running out of bread when we had pre-ordered us incredible. This year we contacted them to place an order but were told we had to go to the shop and place the order but there was no rush as they had plenty of everything. When we arrived the following day they said that they had run out if Christmas cakes and puddings so the previous days conversation was a lie. We paid for and ordered 12 mince pies, we were promised this year that our order would be complete but all we have received is 9. This is a shambles and how can you not count them correctly. I will be requesting at least a part refund but a word of warning, check your order. If the products weren’t good this lot wouldn’t last 5 minutes. Come on PMB you have my details so be brave enough to contact me first

We've seen MB Patisserie on Facebook a number of times and thought it looked amazing. Having a few days off together, my wife and I thought we'd drive over from Bridport to have a treat and chose this shop as the most easy to get to for us . The shop itself is nice, a reasonable selection (although not as much as we'd expected) and the food is really good - certainly as good as we've had from any similar places. However...... What a shame that the staff are so damn rude. My wife has a mild nut allergy and so enquired if certain cake had nuts. She was met with "everything has nuts". We do understand that they need to be careful with people's allergy but the bluntness of the answer was simply astounding. If we'd have taken the woman at face value we'd not even had a croissant. Thankfully after a little explaining it was established that products are made in a kitchen where nuts are present which is what we expected. One of the other girls was kind enough to phone the bakery and further check another product for us... if all the staff were as diligent, maybe they'd sell more. Sadly despite the quality of the product, we won't return due to the attitude of the staff.

As the title says, had very nice cake and coffee, no issue at all. However due to a poor staff attitude I thought I’d check Trip Advisor after the visit and see what others thought. Sure enough and rather sadly it appears to be a common theme. So in my professional opinion the issue at the Lilliput MB is the man in charge. He doesn’t appear to understand that customers (the people who pay his salary) can both see and hear him. Seemed very uninterested in engaging with people who where actually trying to be complementary and more interested in barking orders to his staff. The other side effect of poor leadership is that it has a knock on effect with the girls as they take their lead from him. Seriously, if MB doesn’t need repeat customers and increasing sales from people who feel welcomed and valued, then they are going the right way about it. If the area manager reads this and decides to investigate, then I’d imagine that when questioned the manager will be all smiles and blaming awkward customers, so send in some mystery shoppers a few times to evaluate the atmosphere: Yep shame I had to write this, but after seeing that others have said the same thing going back rather a long time, it tells me that it’s not been addressed as yet.

Phenomenal. The sourdough baguettes are just special. Next time I'll be stopping before visiting the beach and get food and cakes. Definately recommended

This patisserie is a definite to sample. Pre-order the day before to ensure you can have the sandwich of your choice. My son and I tried a Tuscan Sandwich (delicious), Almond Croissant (utterly gorgeous) and a Danish Pastry swirl with a beautiful glaze. Their pasty is really tasty and their Rocky Road and cheese-cake and millionaire shortbread are soooo good. We used the Lilliput branch but there are others around locally. We bought our lunch on our way to Sandbanks Beach. Staff clearly are proud of their produce and rightly so and offer a warm and friendly welcome. Thank you for our amazing lunch.

The cakes and pastries looked amazing. They were huge too. We had takeaway Croissants quite late morning and although they were nice, they were a tad dry. Will definitely go back though to try other things.

Staff member who served at counter doesn’t greet you on entering shop or smile,made me feel very uncomfortable appalling attitude as I asked what cakes and pastries are as nothing is labelled clearly. I spent over £20 as a treat for my family and I was offended by the service even if the pastries were good. It’s totally unacceptable to treat customers coldly and be rude. We made a special trip to this patisserie,I won’t be returning.

My partner and awoke on a lovely spring morning. The birds singing and my gorgeous boyfriend louis has just bought me a lovely cup of tea. It was at this moment we decided to visit Mark Bennett’s patisserie for a blt. Bread - I’d find more moisture in a brick Bacon - so unbelievably salty and waaaay to much we’ve both shrivelled up to a small prune. Staff - lilliput kids The birds stoped singing. We both cried and drove back to Brighton.

We pop in every Sunday to get a coffee and pastry before our dog walk and the service is always great. The coffee is consistently good and the cakes and bread never disappoint!

My work colleague hadn’t tried MB before so I introduced him to their sandwiches. Obvious to say he LOVED them and we now try to make every pay day a MB day!! Absolutely delicious food, cakes and fabulous coffee 😍. Wouldn’t go anywhere else for a treat!

Lovely food and coffee but unfortunately it is too expensive for a cafe. I use to go twice a week to the different MBs but now it will be just as an occasional treat.

Popped into MB’s Lilliput and saw the photo attached in its trial run…….purrrrfect 👍 Beautiful coffee as usual

I have been going to Mark Bennett’s for years as the food is amazing, my partner and I are obsessed with the sandwiches and almond croissants but unfortunately I don’t think I’ll be returning to the Penn Hill store which is a shame as it’s...

One staff member serving the women in front of me, leaving 4 other employees who ignored me, another customer waiting behind me was greeted like an old friend, the males treat the place like an old boys club. Would not be happy if it was...

My opinion Mark Bennett has taken his eye of the ball at Penhill. Tea slopped in the saucer, almond cake not good, foor dirty, table awfull. And to top it all,i for the floor to be cleaned of rubbish:- the reply was i know and...

Food is always good here so that's the 1 star for the rating but the staff.....well tend to be a little slow and stupid so no stars for them. Ordering food to collect is treated differently to when you go in the shop. They give...

Good coffee and quiche but, oh dear a bacon sandwich, which was displayed cold in a bun then put in a microwave so serve. It doesn’t work. Salty bacon in a bun which has sustained microwaving emerges with the bun dried and the bacon scalding...

Purchased 3 pink (?) Macarons today, quite expensive but very disappointing. Grainy, sloppy filling generally not at all good - Christchurch shop

Best coffee, and friendly staff! I love the pastries especially their cronuts and pain au raisin. Their cakes are also pretty special, definitely try the carrot and the German apple cake!

Adam and his team work so hard, Tom is so quick with our orders, just a great place all around, cakes and sandwiches are unrivalled, Bry

Had a delicious German apple cake and coffee with Mum today at Ashley Cross’ Mark Bennet. Service was great by our waitress Kerry. We would recommend you pop in for their amazing range of cakes and breads.

PMB make the best seeded bread ever, tastes great and lasts for ages. Of course when you visit you need to get a coffee and then spend the next 10 minutes trying to decide which delicious treat you want with it. Always such a lovely...

Girls too busy to say hello, good bye or even acknowledge me at all! Even though it was a quiet Monday morning. Too busy talking about their weekend! Such a shame. Have been a regular for years.

I popped in here for a loaf and sandwiches today and patiently waited my turn. When I eventually got to the till the young man serving immediately turned his back on me without a word! He busied himself with a milk bottle despite there being...

The organisation of these bakeries is terrible. Waiting times are very long for a sandwich and they seem to take too many orders while many people are already waiting for their food. Staff aren’t the politest either. Sandwiches are too fancy so not much choice...

Twice we have visited & both times no avocado. Alternative-lettuce. Not quite the same! Ud think theyd order more if its happened more than once. Cant be the only person disappointed?

Wow tried a few breads all excellent also donuts although ot cheap (nothing is) best everrrrrr Coffe again good but think some other places are better sausage rolls and pasties are great

Never been disappointed by food bought here. Some great cakes. So appreciate that they have stayed open and safely serviced our need to walk for a coffee and a cake.

I came here with my wife on her birthday for breakfast , ordered food and drinks , the food is good , the ambiance and atmosphere was great but we didn’t stay that long, we stayed approximately 15 minutes just because the place is freezing inside , I know it’s pandemic and winter but can’t let the whole door wide open, it’s just freezing ! Went out to another restaurant in Ashley cross , so much better ! It’s about quality good food and comfortable seating dining area ! Those are two essentials I think for an excellent dining experience!

Amazing food, great coffee, the staff were very friendly. We will definitely visit again and again..

Cycled with my father for a socially distanced coffee and sandwich. I've frequented the new Christchurch branch regularly since it opened, and the staff are just lovely. The food is super fresh, coffee delicious, and cakes are out of this world. It's a little bit of heaven on earth and the food is prepared by angels

I have visited all the stores in this group the staff are friendly and the cakes sandwiches bread everything is to die for. Highly recommend

Always order their marvellous macarons and oat milk latte, delicious! Lovely service. If I have friends or family visiting I always take them to PMB.

Seriously the best patisserie in the area. Fantastic breads, pastries, coffees. A lovely place to go for breaksfast and lunch. The low GI bread is amazing. Highly recommend.

I’m quite the regular at Bennett’s in Ashley cross as it’s on my school run path. My son gets to select a treat such as the rocky road or a brownies - he’s a massive fan! My favourite is the chicken and avocado sandwich.. so full and delicious, the bread still has a good crust on it. I’m also partial to the blueberry doughnut with the cream glaze! To be honest, anything from Bennets is delish and the staff are always super helpful. (I haven’t eaten in for a long time but when I did, it was lovely and clean and cosy- awesome bacon sarnie).

visited Tuesday morning purchased cheese and tomato quiche and sausage rolls and cakes for lunch with sister food very taste will be returning Tuesday.

Staff are always so happy and helpful. Love the fresh bread and love the sweet treats even more! Shame the seating area is so cramped and small.

Started going here for my coffee fix in lockdown and would get some baked bread or sausage rolls too. Now I can’t stop!! Always Devine and excellent customer service. Looking forward to be long able to eat in after lockdown and go to town on the sweet treats that look amazing!!

Been a few times now, and I can’t get enough of their macarons.. especially their pistachio flavoured ones! All their flavours are spot on - it’s my go place for when I need a delicious sweet treat!

Always excellent coffee here and amazing cakes.Eat in or take away.Delicious!The bread looks and smells delicious so will try a loaf next time.

We decided to have lunch sitting in and were really impressed by the quality of the food. My family of 4 sat a table in the back and we all had sandwiches, all of us thoroughly enjoyed the food. The bread was excellent and the fillings were really lovely. The coffee was also really nice. They are using the track and trace system well and all the staff are in masks, the tables were clean and we felt safe sitting inside.

I went to lilliput patisserie mark bennetts bakery at 1pm to be told they had no rolls, no cheesecake, no cronuts, and when i ordered two brownies they only gave me one so i had to go back and staff were quite rude and seemed more interested in taking to each other and really put me and my family off as we had drove all the way from Christchurch

Lovely place to go for cake and coffee. Visit often. Some extra comfy seating inside. Some tables outside. Park opposite. Not on main road

Exquisite croissant, huge tasty well filled sandwiches, variety of excellent bread. Eat any time of day.

Very disappointed that they were unable to offer any gluten free produce especially as they boasted artisan breads! Small dark and poky place!

The sandwiches to take away are always lovely, however I cannot understand how they take so long to make! Even when they are not busy, it takes a while. When they are busy, I’ve been left waiting up to 45 minutes for one sandwich.

Having tried on many occasions to visit the newly opened Christchurch branch I decided to beat the queues and visit at opening time. I arrived 5 minutes early and was told by the staff they would be opening shortly. Inside I discovered no bread or pastries as the delivery had not arrived and they didn’t know how long it would be!! Who ever heard of a baker without bread ! Won’t be bothering again will stick with M’s in Pokesdown.

Went to the Christchurch branch this morning, for two of us they charged £23 for 2 Coffee's, 1 sausage roll, 1 plain croissant? That can't be right.I asked for a receipt at the till and she would only give me a card receipt. Feel a bit stung. The coffee was okay but the service was non existent. We have been before and it's been okay so it's a shame its not consistent.

Arrived and no queue at the door - told to take a seat and our orders would be taken. After 15 mins of sitting the queue for take away has picked up for take always and yet again we are sitting waiting. By this point another sit-in customer who came in after us is already sitting enjoying his coffee and pastry. I went up to politely order and I rudely was told ‘just sit down’. Totally disrespectful man taking orders. Embarrassing!! The lady who came to our table to eventually take our order was polite and should give the chap taking orders some lessons. A good example of how poor communication between staff and rude staff leads to loss of a long time customer.

I started visiting Mark Bennetts in Broadstone in March for take aways. I had always walked past but never been in as I have always been a Costa girl! However, this visit changed me, omg their latte was lovely & the cakes were so much better, fresher & larger too (always a bonus!) I have visited numerous times since & the staff are always so friendly & welcoming. They have always adhered to the social distancing too. A real must to visit. If it changed me then it must be good!

I’ve put four stars which used to be always five and should be too for the cost of items. Last few weeks it’s dropped a star sadly. I’ve bought from all the shops and we place a regular order for bread. Last week the bread we bought was not cooked inside and was gooey. Not what we expect from this company. If they keep this up it will cost them business.

Absolutely gorgeous cakes, bread and coffee. Lovely staff. I really can’t give a high enough star rating. Magnificent. I am visiting from Yorkshire so I’m comparing to Betty’s. Thank you Mark Bennett for your consistency.

In these difficult times (April 2020) it's good to support local businesses and this one produces and fantastic product following current government guidelines and common sense on the safe distancing stuff. Friendly service and fantastic bread that's worth a bit extra because it's better.

Why is this place still open whilst every other non essential service is closed down to protect people and adhere to government measures!! Coffee and cake is NOT an essential service and potentially putting profit before health!

Poor service at Ashley cross, Penn hill a little better, but really £3.30 for a cappuccino £2.70 for a sausage roll which is most expensive coffee in the area would not be so bad if service was even a little organised or polite. But polite and organised does not seem a priority at Mark Bennett !

Lovely atmosphere and excellent food. Locals added to the buzz while the staff were very welcoming. The quality of the food was extremely good and for a Patisserie was very varied

Penn Hill has been my favourite place for the past year & a half. Apart from the food & drinks I have always found the staff efficient & brilliant. So what happened ? I hardly believe I am visiting the same place the calibre of staff has dramatically fallen .. certainly not top quality anymore.

Excellent baked goodies and great coffee, but always busy on seating. Worth the stop to spoil yourself for a takeaway.

Spent a few days in this area. Loved everything we sampled from this lovely patisserie. It was not expensive compared to the prices charged in my part of the country (Bucks). Wish there was a shop near to me!

My first time with my granddaughter food was really great had Tuscan bread with chicken olives sun dried tomatoes granddaughter had tuna and chocolate brownie coffee was excellent very good service friendly

Went in for coffee with a friend recently and due to poor or non existent extraction came away smelling of cooked food. This is not acceptable.

We’ve got a thing for Almond croissants at the moment and Mark Bennett’s are just the best. Warmed with your morning coffee Latte just amazing. Youngsters on the counter though, got confused when the order was £11.20 and I gave her £21.20 she didn’t know what change to give back. Plus when we left we said Thankyou and not one of them spoke !!! Must be an age thing I suppose.

Ordered 2 flat whites, a sausage roll & a small round cheese roll- got out a £10 note to pay only to be asked for over £14!

Great lunch with friends at Patisserie Mark Bennett. Good bread and amazing fillings, yes it’s expensive but it’s worth a visit!

Our first visit to fleets bridge Mark Bennett coffee shop and that will be our last. Vastly overpriced coffee and pastries. We had one coffee and one tea and two Danish pastries. The bill £10 never again. Outlet is situated on what can only be called an industrial estate and the prices should reflect this. We have never paid this much for same items in any other coffee shop in the area

Artisan is a word that can fill people with a sense of dread. Can often mean overpriced and tasteless but looks pretty. This does NOT apply at Mark Bennetts. This is a wonderful place with an array of tasty cakes, pastries and freshly made breads. The sandwiches are really good. Well worth a visit. Once you've been once, well, expect to return!

Fabulous food as always, however the waitresses need to take a course in manners. Found the girls at Ashley Cross to be rude and impatient. Shame because it’s such lovely food.

You must visit Mark Bennett’s Patisserie if you love bread, pastries and cakes. It really is the very best

I regularly visit mark bennett for collection and find the quality the best gets very busy. Highly recommend

Cycling past the patisserie this morning reminded me that I must leave a review.

Mark Bennett receives Many Accolades For His Bread & Rolls! Master Baker! Their selection of rolls made to order are stupendous!

We were looking for somewhere for an afternoon drink and cake and I remembered this little place my friend had taken me to. The cake options were good and very tasty, however, it was over an hour before closing and the inside had the appearance of somewhere about to close for the night and the tables were grubby with crumbs and drink residue from previous customers. A shame because this detracted from the good food offered and the (otherwise) pleasant environment! Could be easily resolved!!

We often order big batches of sandwiches and cakes from the Waterloo Road branch in Poole for our corporate lunches at work. There is a very impressive sandwich menu with an array of choice. As a vegan, I have to say the Hummus Special (without cheese) is absolutely incredible. Delicious bread. The perfect vegan lunch.

I had a cup of coffee and a very well filled roll with chicken chorizo and cheese. £9. Rather dear I felt.

Awesome filled rolls, fabulous flavours. Expensive but really worth it. Popular, all the sandwiches sold by 11.45am

Visited MB in Broadstone yesterday for the first time and at best is it was ‘ok’ nothing special.

Came in this morning w another man on a whim because who doesn’t love markyB’s. However, after my friend had to leave for work the black haired female cashier gave me a funny look and said “Happy night?”

Our favourite baker and patisserie in the Poole area. Whether to have a snack and a drink or simply to buy bread etc, Mark Bennett's is worth a visit!

I had a lovely cake at this patisserie with a very nice, though expensive, cup of coffee. The mousse type cake was lovely but the experience was spoilt by a cheap and nasty fork. Not even a dessert fork. If MB are going to charge the prices they do they should at least use patisserie forks. A pity.

We had decided to walk from Sandbanks in the Poole direction 'as far as it took until it was convenient to jump on the bus' (we kept being between bus-stops!), This meant tthat we stopped at Lilliput (never been there before) and had about 30 minutes to spare. Went in this Patisserie and were not disappointed. Seating-space is limited and it was very busy - which says it all really. Excellent lunchtime snacks and drinks. Not inexpensive - but quality never is.

One of the best in the area Great for breakfast and lunch Fantastic range of breads Great sandwiches, pastries etc If your local you’ll know his shops if not local pay a visit

Mark Bennett offer fantastic bread, sandwiches, pasties and cakes. Their bacon sandwich is to die for and their steak pie is devine. When I am down at Sandbanks I always call in for a coffee and a bacon sandwich on white.

Had “The Italian” sub / sandwich & it was delightful! Great flavour, lovely bread :) I shall be returning in the near future!!

Had a sandwich and coffee with my wife what an experience just so full of flavour keep up the good work

I love this cafe, and the passion involved in making this place delicious. I have never tasted bread as delightful, fresh and tasty as within this cafe, really, it is a real experience. Expensive, but worth every penny.

We visited the Penn Hill branch today and as usual the sandwiches and cakes were good but the service is horrendous! We ordered a coffee which arrived at the table, a cold drink which didn't arrive so my husband had to ask for it, 2 sandwiches which were lovely and a sausage roll that didn't arrive at all! There were more staff than customers and they were only interested in chatting amongst themselves. There is no organisation whatsoever and as usual, when you go to pay, they have to ask you what you had. I really do not know how the business survives as they must be losing so much money. There is just no system in place with nobody taking responsibility. Surely, taking an order for 5 items, writing them down and getting them to the table should not be difficult with 5 staff and 4 customers in the shop. Not very professional!!!

Very good cakes bit of a lacking og gluten free but a well made coffee and the flapjack was tasty nice to be back in the area

Really good coffee and deliciously fresh pastries served in a friendly warm atmosphere. Very busy with locals buying takeaway savouries and cakes. Bakery visible at back if shop

I visited this gorgeous coffee shop twice over the weekend. I also left my handbag here. Lilliput staff came over to Penn Hill after their shift especially to find it for me. They deserve a bonus! BTW coffee, quiche and Sicilian almond biscuits all excellent.

Always busy which I think is a good sign. My grandchildren loved the iced doughnuts with blackcurrant jam filling. We didn't get a chance to test ! Wonderful pasties and sausage rolls which we shared and devoured on the beach in the sunshine - perfect.