Papa Johns Pizza in Birmingham

I come here often and Ashwin always looks after me, the service is great and the food is always delicious too!

Very quick and good service from aswin

Fast service from Ashwin and food taste amazing

Ashwani gave me good customer service I appreciate him

Ashwani was really good at his work. He knows what the customer needs from papa johns which makes it easier for customers.

Delivered to the wrong entrance had to walk from one side of the building to the other not happy.

Very rude staff. They do not speak to you correctly on the phone. When you ask questions they seem very annoyed. If you don't like your job seek another one because the customer service skills are diabolical

Great service, and good offers for students! Ashwani served us nicely and suggested good food!

Personal hygiene is questionable

pizza is always good but staff take ages to serve + tell u food is ready for collection but by the time u arrive you still have to wait an additional 15-20 mins. stop saying it’s ready for collection if it isn’t ready

The taste was amazing and was cooked perfectly! Thank for serving a good meal!

I'm sorry that the owners granny had died in 911 and I don't mind me telling them to make 😅 😬 I don't think that would happen again but they were so much more normal than it 😀 😄 I was think with to other wise guys person I feel 😀 😊 and for don't think 😀 😊 😄 is 7 7th jurassic park book sex 😀 I have a crush sniper the kids you have been bleeding and I think you need two put on your park book 📖 😀 😉 ❤️ 😊 💙 📖 😀 😉 are they checking on their own website if you faces a bit of war female in the solar system and the other one in jurassic park book the same time is it ? I'm the devil I think both are good Good Good and bad for capcut and I think both of us are they checking ✔️ and the other one is it betr and queens for and and the kids ink they are checking ✔️ ✅️ and but think both are good

the food was awful, the pizza came cold, the potato tots were soggy and wasn’t crispy, and the bbq wings had a weird flavour n did not taste like bbq at all

Amazing customer service, great deals and good food.

Not the best papa johns I’ve ever had, but came warm

I am writing to express my disappointment with the pizza I ordered from your restaurant on9th April 2025 at around 10pm from Birmingham central. Unfortunately, the crust was overcooked and burnt in some areas, the sauce was too sweet, and the cheese was unevenly distributed. The toppings also seemed stale and lacked freshness and toppings where less as well like 4 to 5 pices of chicken and tomato thats it on Large pizza. Despite my high expectations, the pizza fell short of satisfying my cravings. I hope you will take my feedback seriously and take necessary steps to improve your pizza offerings and when i ask in store for this less toppings the guy who was making pizza name ASHWIN said my area manager LALIT told me me to put that much toppings and he started giving bad words and ignoring me is that standards of PAPA JOHNS.??? And i request you to do my refund ASAP I have tags all pictures of pizza ans that man ASHWIN

I am not happy at all, delivery driver even forgot my drink after waiting 1hour for a cold pizza, then proceeded to say “you will get a free drink next time u order” but I wanted my drink with my food!

Didn’t want to leave the car for 1 minute to walk over to me. Driver was kind overall, restaurant refused to remake order and send another driver with scooter/bike. Make sure you read delivery notes before sending drivers to deliver !!

the food that actually arrived was freezing cold

My food was not even delivered, I waited over an hour thinking it was late

Ordered food, said it would be ready in 10 - 30 minutes Over an hour later and still no update Tried calling the store twice but nobody answered On top of this the delivery driver rang and asked for the postcode.. even though it's on the order Then he text asking for it.. so I sent it.. He then asked for it again and sent question marks Each time I sent post code.. Rubbish service No food Wish I'd never bothered with this place They take your money and then don't deliver - LITERALLY

My order hasn’t arrived and on the app it says enjoy your food. Nobody called to tell me they are outside. And now good knows where my food has ended up

such a amazing food and too kindly behaviour with a customer and a service is too good

Good food, good service and peaceful environment. The guy who working here has good smiley face always and good nature. All over good experience and highly recommend.

No one was here to take my order. After 10mins I gave up and ordered via the app even though I was in store and ready to order in person. That’s what it took for my order to get prepared. Soon after I saw the staff chatting and doing nothing. When the order was finally ready to collect according to the app one of the told me just one more minute but then it took another 10mins. No one here is friendly or chatty with customers.

Very polite and helpful Food tastes amazing!

Great place for some great pizza and very good prices, especially if you are a student.

perfect service especially the manager will always come again

Boss made some scrumsiddlyumpsious food

manager and the staff of the night crew were very freindly and the food was delicious. Will definitely come around.

Anand and all staff were very helpful, Pizza was really good

Good service amazing food and the garlic pizza sticks is fabulous

"I recently ordered from Papa John's and was blown away by the exceptional service and delicious food! The pizza was hot, fresh, and made exactly to my liking. The delivery driver was friendly and courteous. Overall, it was a fantastic experience and I will definitely be ordering from Papa John's again!"

pizza is very tasty and crunchy good staff and good service

It was great pizza special thanks Mr Ashwin Manager it was great deal for me best pizza suggestion by Ashwin thank you🥰 And also very nice person delivery boy Mr Sahil pizza was very hot thanks for make my dinner Awesome 🤩

Horrific. Will cuss you out and then not even deliver a pizza. Nightmare.

I'm still waiting for my food to arrive. why are you taking my money and not delivering my food. not answering the phone. I ordered because I am very hungry. what a waste of my time and money. I should have ordered somewhere else and never ever from this place.

Excellent pizza according to my children and friends!

Thanks so much for this Pizza and for making the last minute change. Really nice pizza and amazing staff!

Nice pizza very good service from Loki highly recommend

Incredibly rude staff, need replacing ASAP.

The staff was amazing and very helpful especially mia or mian he was very helpful and accommodating when we made a mistake in our order he helped when it was totally our mistake and the pizza was delicious so i just would like to thank the late night staff so much especially mia or mian what a legend!

You get what you would expect from a Papa John’s. This one seems clean and the staff is friendly. Just have had instances where I’m watching the staff talk rather than fixing the order as efficiently as possible. Also just look at the deals before you order Papa, John’s will do this cheeky thing sometimes where you order something that could have been a deal but you won’t get the discount unless you specifically say you are doing the ___ deal

90 minute delivery time, tepid food and incorrect items. Waste of money

Their bundles are my Favourite. Pizzas are good with very patient service.

Had a great experience specially the service was great food was nice we ordered a vegetarian pizza I loved it staff is friendly .

Very nice experience I have I ordered garden party pizza which is fresh and tasty love the place

Papa johns team is very helpful ...specially our manager mandy ...

Always a great experience. Sharma and team are very friendly and I have almost always received my order on time. 10/10

The manager at this place is rude and was raising her voice at me when asked why my food was late, also the food arrived cold.

Very low quality ingrediants and dough, i would prefer Dominos!

Never received my order want refund

Ordered yesterday on the app for the first time. Took almost an hour for delivery although app said it was out for delivery after less than 15 mins. App then updated to delivered and when I called they said driver set off five minutes ago. When it did arrive later than that it was completely cold and the driver was swinging it around and basically threw it at me to hand it over. No manners or customer service and the location is literally so close to take that long driving is a joke. Barely any toppings on the pizza either, literally one piece of turkey on a whole large pizza, so bad all around. Definitely will order from another store next time.

The food was good and tasty. The service was excellent. But the atmosphere was so so. The place is quite small and there’s not much where to sit - only 3 bar stools and one bench, and that’s about it. And the doors kept opening, and it was cold coming in. But i loved the Christmassy vibes - you can see that they tried to make it homey.

didn't receive jalapeños sticks with chilli sauce

Staff is standing at till all the tables are dirty there is no table thatbis cleaned and everyone is just watching each other to clean it.

They never even delivered, my pizza did not come. Poor service

Sat here for over an hour and a half. No food even though app said 'enjoy your food'.

The pizza was awesome here! Found a good deal on the app so was a great easy dinner treat. Although the app was saying the order was ready, but the staff were quite impatient when we were asking if it was done. Nonetheless, it was still quick and great food.

They took 2h to deliver a small order, 5m from the store. Finally when the order arrived, they called me sayibg they were in a certain point...and they werent. Had to walk with an injuried leg looking for the car. And in the end, the drinks were not delivered. Worst experience i had with papa jonhs

Im trying to rate zero stars, but the system won’t let me. This is the fourth time my order has been delayed. Earlier, it was delayed by around 45 minutes, but this time I had to wait 3 and a half hours to receive my order. I called the outlet more than 20 times, but no one bothered to respond. This is absolutely disgusting customer service.

It never showed up and the staff were EXTREMELY rude - don’t order it’s a waste of time and money

The delivery driver rang to say it was one minute, very arrogant man on the phone made me stand outside waiting for another 15 mins on my own and then said nothing

I'm very disappointed with the service as my order #75954658 was significantly delayed. Here are the issues I encountered: 1. The food arrived after 80 minutes and was not hot. 2. My 1.5L Tango drink was missing. 3. I ordered a chicken pizza, but ham was mistakenly added as a topping. Overall, this was a very disappointing experience. You really need to improve your service.

We have received an order we ordered premium cheese blend that had hardly any cheese on it. Not really happy with service. Pizza was cold.

For a busy weekend the service deserves 5* amazing staff 🙌my stuffed crust Margherita pizza with black olives jalapeño and corn 😋

Customer service is beautiful Pizza (better than dominos) is beautiful, prices for students are very fair and negotiable

Place is very clean and good customer service Mandeep is soo nice

mandeep IS AMAZING 10/10 shes so sweet and her customer service is 10 out of 10

Very friendly. Switched my order without any problem. Recommend!

Came here on a busy Friday night, I could tell pressures were high. However the one who truly stood out and kept cool, calm and collective was a young boy , I’d say age ranged 19 +. I was stunned at how polite this young superstar was. Having worked in retail on and off for the best part of 30 year I know first hand how stressful things may get. He really came through. Just like to come here and say my piece as I’m so proud to see today’s youth is not failing us. I think his name is anmol . Much love

Anmol was amazing! Very appreciative of his excellent service.. thankful that the pizza in america translates abroad the same!!!! I'll be back.

Customer service unacceptable as they ignore and roll their eyes when we ask simple questions to explain.

ashwani very helpful and good guy

Good place for food ashwani great service

Ashwani- great service and very excellent approach to handle the customer.

Loved the place !!! They are very thoughtful towards the students…

very helpful and good service throughout

Sent mouldy ice cream. Then laughed and questioned why I'm calling 15 minutes after it was delivered! Because we ate the pizza first obviously! Disgraceful service, and how the hell do you have such mouldy ice cream!!

bad service food was terrible dont recommend

This store is always understaffed, spent loads of time just waiting to order on many different visits. Pizza is nice, but the service/mood in the store isn't great at all.

Terrible.. I selected a buy one get one free and paid for it to only be delivered 1 pizza !!

I received nothing after 1 hour’s waiting and they told me that my food were delivered. Wow

The worst experience of my life I never been unhappy about any restaurant like this before rude customer service very bad quality food and extremely expensive

The customer service was extremely rude and the place was not clean. The worst part was that they charged us £19.99 for a small pizza, which is much more expensive than what you would pay at an Italian restaurant. It was a horrible experience and I do not recommend this place to anyone looking for pizza.

We dealt with Sumit who was so friendly and kind. The pizzas arrived on time and were delicious. Great service, will definitely order from here again. Thanks Sumit.

The pizza was actually nice but did take AGES to come

The staff are very friendly and my food came quick

Absolutely brilliant personal pizza. Friendly staff. Clean venue.

Absolutely disgraceful service. Ordered food for delivery. Pizza arrived an hour and 15 mins later, cold as ice. I phoned up to complain, and the manager told me it was "impossible that the pizza was cold.." I was literally taken back by that response. I was then told the best I could get is a discount on my next order. Ghastly customer service. Avoid this franchise at all costs!! Zero star rating.

Mr Singh is fabulous and make good pizza always give great offer

Came here yesterday while trying to get some food as I used the automated chat thing to see if cash was accepted which the automated chat said it was allowed, only to find out when I went to double if they accepted cash to be told oh sorry its card only. I am not from the area so how was i ment to know this sort your automated chat out to correct it otherwise it misleading

Great tasty Delicious wings and pizza 😋🍕🍗

Nice taste and friendly staff here

the driver turned up with no change and none of the dips i ordered

Good food with good deals. The pizza was made fresh and on time.

Pizza was tasty & good delivery service provide Specially thankfully to Mandeep store manager ❤️😍

Store neat & clean or tasty food

Don't like it . Not recommended

Pizza is really good but the staff is rude, they just blindly add quality seal on the box for name sake. I had ordered pizza online and they forgot to the dip. This had happened earlier as well that time I didn't raise a complain thinking mistakes do happen once in a while but this has happened for the second time and I cannot let it go.