GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
2.5

Based on 97 opinions finded in 1 websites

site_photo4

Nº 248 in 291 in Halton

CUSTOMERS TALK ABOUT DISHES WITH..pizza
Score
OpinionsNoteGoogle972.5

comment_iconOpinions

Ordered and waited almost 2 hours for delivery. First time I've ordered in a long time and it was a mistake Spoke to a guy on the phone after waiting an hour and 20 minutes since ordering as the tracker said it's been delivered for the past 10 minutes, and was told to wait another 30 minutes for it to show up as they had one delivery driver. Understand it can be busy especially on a bank holiday weekend but they shouldn't be offering delivery if it's that busy. They mentioned they closed delivery off too on the phone. Gave him my order details and he said the delivery driver has it now and is on the way after saying I'm not happy with waiting longer when it was a 40-50 min delivery time when ordering Arrived outside of one of the heat bags deliveries usually use, barely warm, usually feel the heat of the food at the bottom of the box and that was stone cold. Not even going to bother ordering from them again, after seeing some other recent reviews it seems like they have been like this for a while

site_logo

Danielle . 2024-05-04

MORE AT Google

2 hours for delivery 30 mins to cook it came cold as anything

site_logo

Ethan Fletcher . 2024-04-02

MORE AT Google

Good, but their deals are a bit of a con, the large pizza for £10 is great, but twice now the pizza has been much smaller than the actual box, they're definitely cutting down the size because the deal is costing them money! Make a large pizza actually large and I'd definitely be going back!

site_logo

Matt F . 2024-03-04

MORE AT Google

Ordering was easy through the website. Collected it from the store 15 mins later. Pizza was hot and tasted great. The pizzas are a lot less greasy than dominos and the base is significantly tastier. Guys serving were polite and quick. Very happy and will be returning!

site_logo

Ethan Bond . 2023-10-30

MORE AT Google

Absolutely hopeless! Waited over an hour for our food, and it was stone cold 🥶 👎 would never recommend this place!!!

site_logo

Paul . 2023-09-13

MORE AT Google

Had an awful experience here. Ordered £35 worth of stuff at 10pm on a Monday evening when they shut at 11, and the status of the order never progressed from being prepared, so I tried calling them and no one picked up, so just had to keep waiting and hope it was a mistake, which it wasn’t. The food never ended up arriving. I called them the next day and told them what happened and asked for a refund, which they did they will do and I will have the money within the next 24 hours. However, the man on the phone was abrupt and never apologised at all. 24 hours later, I had not received the refund so I called them again, and they said the refund had been done, and I said I didn’t have the money and all he said was “that’s strange”. Still no apology. He said he’d contact head office and call me back when he had a response. 6 hours later still no call, so I called them and he said he’d had a response. Apparently the refunds can take 3-5 days to come in to my account, when I was previously told it would be within 24 hours. I did end up receiving the refund, but I didn’t get a single apology from anyone during this whole process. Awful customer service. Do not recommend to anyone

site_logo

George Blakely . 2023-09-07

MORE AT Google

Worst customer service ever! Took 3 hours and 59 minutes to complete my order because they got it wrong then decided to put me to the bottom of the queue. Kept phoning up to be promised this that and the other but manager basically just lied to get me off the phone. Never known anything like it. If I could leave zero or below I would. Obviously! Shame because they are my favourite pizzas out of the big chains.

site_logo

Antony Burgess . 2023-02-20

MORE AT Google

Far better than Dominoes but not reliable delivery.

site_logo

Lennon Corless . 2023-02-17

MORE AT Google

Should be 0 stars, worst customer service I've ever experienced, cancelled our order without telling us and won't answer the phone to get a refund, waited over 3 hours for it to be cancelled and found out via an email

site_logo

Danny Meighen . 2022-12-10

MORE AT Google

Wish we could give less than 1 star. Waiting for over 3 hours for our food to then see that the order had been cancelled on the tracker. Says to contact the shop about it being cancelled however it is absolutely impossible to get in touch with them, kept putting the phone down and no money returned to our account (as of yet but would have assumed this would be automatic given that THEY have cancelled the order), luckily we paid through PayPal so can claim it back!

site_logo

Amy Farrimond . 2022-12-10

MORE AT Google

I would give 0 stars if I could. Ordered our food, received a call 15 mins after placing our order to be told delivery will be 1hr 30mins. Food arrived 2 hours later, freezing cold. No dips which we paid extra for. The restaurant put the phone down on us when we called to chase the food delivery. The delivery driver said he was the only driver & had come from Liverpool to help them out & there’s only two people in the shop. They should not be taking any orders at all! They should not be open! To top it off a refund of our money is going to take 5 working days.

site_logo

Lauran Lechmere . 2022-11-27

MORE AT Google

Over 1 and half hour wait for luke warm pizza that was like cardboard and missing wings i have to wait for a refund for never use them again

site_logo

magda panufnik . 2022-11-11

MORE AT Google

Nice friendly staff and the pizza was delicious. Unfortunately they ran out of the new desserts to try but bodily they will have them next time

site_logo

Christine Al-Zidgali . 2022-11-04

MORE AT Google

Placed and order and received a phone call shortly after to explain that there would be a little bit of a wait for my delivery. Manager was very polite and apologetic and told me that he would make sure that my pizza was fresh and hot when delivered. I appreciated being told rather than left to wait without knowing. Great customer service and great food.

site_logo

Myles Mckeever . 2022-11-02

MORE AT Google

EDIT - Previous review was 2 stars: This place has really really improve d in the last few months. The pizzas and sides are now way better than the alternatives such as Domino's. Will be going here more often!

site_logo

Simon Edwards . 2022-10-17

MORE AT Google

Amazing papa johns staff, great pizza, cooked beautifully. Arrived in 25 minutes. Thanks papa johns!!!

site_logo

Jim Koebyn . 2022-10-01

MORE AT Google

Lovely pizza , couldn't possibly be any better , as I've been a fair few pizza places over the years this one is by far one of the best places to go to throughly enjoyed 😁

site_logo

DJ XG3N . 2022-09-06

MORE AT Google

Late delivery by an hour! This is the second time this has happened. On Uber eats it says 30 mins and it’s always an added hour on top of this!!

site_logo

Miranda Jerram . 2022-08-16

MORE AT Google

As usual, took over two hours to arrive. Called after an hour and they said the food was cooked, they were just waiting for a driver. Food turned up an hour after that. Either they were lying, or our food sat around for an hour after being cooked. It certainly tasted like it had.

site_logo

Peter Cox . 2022-07-31

MORE AT Google

Don't eat pizzas but my mate does

site_logo

MR CHADZ . 2022-07-04

MORE AT Google

Ordered pizza at around 07:55 and had to cancel at 09:35 as we were still waiting. Then asked if we do not want the food? first time ordering here as we usually use dominos … will definitely not try again.

site_logo

Leon Knoetze . 2022-07-02

MORE AT Google

Very Slow Delivery Ordered 2 pizzas from Runcorn Papa John's at 17:09 on Friday July 1st for home delivery. At 18:45 our order had not arrived so called the kitchen to be told the driver had left the kitchen 7 minutes earlier. 25 minutes later our order finally arrived. OVER 2 HOURS totally unacceptable. The pizza was luke warm and had the consistency of dry card board. Was this worth 38 quid, not hardly. I will never order anything from Papa Johns again. Appalling service and the quality of the food was horrible.

site_logo

Harry Gray . 2022-07-01

MORE AT Google

Wouldn't even let me give half a star so have to put as one. We waited 2hours for our food to come!! Absolutely ridiculous

site_logo

Stephanie Soni . 2022-06-12

MORE AT Google

Very stingey with toppings even with the tomato base, might differ from who makes the pizza but that's my experience, quick delivery and hot though

site_logo

Ryan . 2022-05-30

MORE AT Google

Pizzas from Aldi are nicer bye 🍕

site_logo

Connor Waterworth . 2022-05-28

MORE AT Google

Mmmm papa Johns great tasting pizza, staff are great too

site_logo

Philip O'Gorman . 2022-05-19

MORE AT Google

Had a change from donimos. Got the BBQ Chicken classic XXL. It was massive! Had loads of chicken on it and was loaded with cheese. Well worth a tenner. Will be sticking with papa John's from now on.

site_logo

Harry Jennings . 2022-05-16

MORE AT Google

Ordered from here a few times, sometimes get the toppings wrong, ice cream was missing from one order, been waiting 4 hours now after they said they've misplaced our order. Won't be ordering from here again

site_logo

James Holdstock . 2022-05-01

MORE AT Google

Love this place over domino's or pizza hut and the deals are better.

site_logo

eddie purslow . 2022-03-27

MORE AT Google

Ordered pizza, was given a delivery time which had overshot by 40 mins. Rang resturant which told me a driver had gone home sick. They should be ringing the customer to explain this but never bothered so I requested a refund. Poor service

site_logo

John Whiteley . 2022-02-16

MORE AT Google

Terrible service tracker says arrived, 45 mins later still no product do not use you will be disappointed

site_logo

Stuart McLean . 2021-12-08

MORE AT Google

Poor service, got passed to someone who must of been a manager had the attitude that the fact we've waited an hour an half wasnt there fault and it was tough thats it taken so long. This particular one it seems as others I've had no problems with.

site_logo

Brandon Jerram . 2021-11-30

MORE AT Google

I have had to wait 1 hour 50 minutes, for my delivery, 1st and last time I order, they are still going to be half an hour, which I was told 50 minutes ago, oh and I still haven't had it, kid's have gone to bed. We have been given 5 pound off are next order, that's not going to happen

site_logo

Lillie Brown . 2021-11-27

MORE AT Google

Worst pizza, customer service and ability to handle a genuine complaint Pizza was not what we ordered, it was cold and tasted disgusting After calling the store I got no apology, no attempt to resolve my complaint all she did was say it wasn’t her fault and positioned blame to everyone else in the business but this branch Not happy and definitely won’t ever order from papa John’s again

site_logo

Kim Davies . 2021-10-09

MORE AT Google

1 drink missing no dips arrived and food was stone cold do yaselfs a favour and use domino's,

site_logo

LGK9 Dog training . 2021-08-30

MORE AT Google

Never once had an issue with the delivery it's always fast, the food quality has always been perfect but I rated it 4 stars and not 5 because the chocolate on the deserts has changed there's just something not right, I always order 1-2 deserts and every time a chocolate pizza but the last 2 times I've ordered them something tastes off, it tastes a bit like poison... like someone's cleaned the oven and then cooked straight afterwards. So get the deserts sorted out and it's a 5 star for me, oh and the offers are superb

site_logo

Cee Kay . 2021-08-20

MORE AT Google

Normally use Dominos - consistently deliver quickly and hot. Thought I’d try something different, really regretted it. Ordered at 20:10 on a Wednesday night, still no food by 21:45 and having to chase. Ended up cancelling my order. Apparently limited delivery drivers, but it seems to be a theme looking at the reviews and isn’t an issue at their competitors.

site_logo

Aaron Ferguson . 2021-08-04

MORE AT Google

Would give 0 if I could. We ordered 2 hours ago and food has only just arrived. Called them after we had a 'enjoy your food it's been delivered' email and no food here to be told 'oh it's just coming out the oven'.

site_logo

Jenny Smith . 2021-08-02

MORE AT Google

Good pizza delivered slowly.........

site_logo

Ron Lewis . 2021-07-11

MORE AT Google

Almost 2 hours to deliver, phoned twice first time told waiting for a driver, second time it's out with the driver, took another 15 minutes after that to somewhere 3 minutes drive away.

site_logo

Michael “Mike” . 2021-06-25

MORE AT Google

We waited for two hours, before getting a note that our order got cancelled. We called and were told they RAN OUT OF CHEESE. 🤦‍♀️ No comments.

site_logo

Tina Golubeva . 2021-06-25

MORE AT Google

Ordered on the website and took over 2 hours before our order was unexpectedly cancelled due to them allegedly running out of cheese. Awful communication - they should not accept orders they are unable to fulfil.

site_logo

Laurence Livermore . 2021-06-25

MORE AT Google

I've always found the pizzas to be of great quality and the staff members to be polite and helpful.

site_logo

Alexander Jones . 2021-05-16

MORE AT Google

Ordered online, said transaction failed it but they still took my money. When I phoned store was told this happens all the time. Wouldn’t risk ordering again and losing even more money and won’t use again in future

site_logo

William Schofield . 2021-01-01

MORE AT Google

Great food, great service and great delivery staff.

site_logo

Maureen Williams . 2020-09-15

MORE AT Google

Super hot treat great meaty pizza

site_logo

Alison Greenland . 2020-08-08

MORE AT Google

I’ve ordered a few times 50/50 tbh. But tonight ordered online - hate paying via PayPal (no other option, visa etc) all I asked for was extra sauce and well done? Took nearly 2 hours to come ordered 8.15pm arrived 9.55pm, anaemic, just warm, raw base and hardly no sauce £17.99 a medium pizza. That’s a one star! Sorry!

site_logo

Terry McElroy . 2020-03-26

MORE AT Google

Ordered from here a few times now. Each time it's been consistently high quality. Great service, quick delivery and the driver was always polite and friendly. Much prefer these ones to Domino's.

site_logo

Andromeda . 2020-02-12

MORE AT Google

Awful experience with delivery rude manager had to collect my order as it was taking to long. will not be using again

site_logo

phil day . 2020-02-03

MORE AT Google

Saw a lot of negative reviews but i thought it was lovely. Website easy to use, more variety compared to dominos. Food was hot, delicious and fast delivery. So happy Papa Johns came to runcorn!

site_logo

Luna Kate . 2020-01-26

MORE AT Google

1 star given as couldn't post using 0 stars; ordered at 18.27pm, informed by a staff member that my order left the store at 19.00pm only to be told at 19.32pm that my order was cancelled, had never been processed and therefore hadn't even been cooked. Appalling service received so will continue to use Domino's as normal 👍🏼

site_logo

Becki Mason . 2020-01-26

MORE AT Google

Worse pizza place in runcorn, cold, toppings wrong and hardly any cheese

site_logo

andy gadsden osborne . 2020-01-20

MORE AT Google

I was a little dubious about ordering after reading the reviews but decided to give it a try, I was not disappointed, placed order on Tuesday evening arrived quickly, piping hot and delicious

site_logo

Angela Carter . 2020-01-14

MORE AT Google

I placed a order on Christmas eve, I get it was busy but after an hour and an half and so many unanswered phone calls later I ended up dragging my 2 1/2 year old round there with me to be told they hadn't even cooked it. Give the fellas his due he reimbursed me and made my order for free and it was delicious. I placed another order today and ranget up at 7.15 to be told my order was ready they where just waiting on a driver to get back to deliver it. Nearly an hour later it turns up cold and my giant cookie was burnt. Sorry I gave them benefit of doubt the first time but unfortunately I will be staying with Dominos.

site_logo

ryan jacobsen . 2019-12-29

MORE AT Google

Website is woeful and from what I can see, extremely buggy. The staff on the other hand are good and appear very willing to help. I ordered 2 Large pizzas, 1 Drench & 1 Mountain Dew. I got 1 pizza and a Pepsi which was resolved over the phone very quickly by the manager.

site_logo

Jay . 2019-12-20

MORE AT Google

Love pizza and dessert are fabulous

site_logo

Sways MJ . 2019-12-16

MORE AT Google

I've heard a lot of good about these from the states, so I thought I'd give them a try. The food arrived within an hour and was piping hot. However the pizzas tasted terrible. Both pizzas were poorly made (some parts of the pizzas either had no cheese or nothing at all, just pizza base), toppings weren't distributed evenly and just dumped in the middle and both of the pizzas had hairs on them! Do yourself a favour and stick to dominos. This has got to be the worst tasting pizza in Runcorn.

site_logo

Valkyze . 2019-12-13

MORE AT Google

If you want hair in your pizza crack on horrible experience food was burned all the bases and as i took a bit I noticed a hair baked into the cheese google needs minus stars for that place staff don't wear hair nets nasty gaff

site_logo

Shaun Wilson . 2019-12-07

MORE AT Google

I’ve had 2 really nice pizzas from here at lunchtime, staff are friendly and efficient pizza ready within 10 minutes with nice fresh ingredients and Vegan options

site_logo

andrew bacon . 2019-12-05

MORE AT Google

took an hour and half to arrive , was luke warm at best...rang the shop at about the 3/4 hours mark then answered...rang back after the hour make never answered., normally nice pizzas but poor delivery and customer service...desperately need to get their act together if they want to compete with domino's and pizza hut.

site_logo

Marcus Aurelius . 2019-12-03

MORE AT Google

Ordered over the website. Order came took an hour and a half......... On a Monday night. Not only that but a late pizza was missing and now they are not answering their phone... Excellent customer service. Wound not recommend this place to anyone 👎👎👎

site_logo

Dank Batman . 2019-12-02

MORE AT Google

Lovely pizza and garlic bread x and 20 min wait. Food was gorgeous 🍞😁😁

site_logo

Pauline Hill . 2019-12-01

MORE AT Google

Delivery took ages, cold when arrived, tasteless...never again will we order from this place 😡

site_logo

louise . 2019-12-01

MORE AT Google

Absolutely shocking! Pizza turned up cold thin looked like re heated pizza. Ordered the greek and it turned up looking like basic cheese and tomato with few slices red onion and chopped tomato on. Had to ring and complain and i am still waiting for the replacement pizza. All the meat, and chicken club pizzas were just as bad! First time ordering and definitely the last. NEVER AGAIN DON'T WASTE YOUR MONEY

site_logo

Cesca Twigg . 2019-11-30

MORE AT Google

Ordered over the phone because the website was off its head. It was instantly noticed that the staff on the phone was new and young but still very polite and we got there in the end. The food was nice and hot and arrived within 30 mins. Although I liked it I still feel its fell short of its reputation. I guess it will improve over the next few weeks.

site_logo

Del Phillips . 2019-11-30

MORE AT Google

Food turned up after nearly three hours waiting . I sent them back as i had long given up waiting and got myself a dominos .wouldnt even answer the phone . Very poor service will never use again

site_logo

Daniel Egerton . 2019-11-29

MORE AT Google

Placed order for collection on website and was told it would be ready within 15mins. Took them over an hour. There wasn't much topping on the pizza's and one pizza had the wrong topping on it. I'm sorry I didnt stick to domino's. Won't be using papa John's again.

site_logo

Karl Ferrow . 2019-11-25

MORE AT Google

Really poor. Delivery round corner took 40 mins on quiet afternoon. Pizza literally cold. Garlic bread that greasy it made the box soggy. We both had couple slices of pizza, shared piece of garlic bread (soggy) then binned the lot. Even if it had been hot it just wasn't worth the money unlike Domino's. No different than a pizza from the old town takeaways on a bad night. Had better from Asda & put in oven myself.

site_logo

Happy Grump . 2019-11-23

MORE AT Google

Ordered from here on a Sunday, food was nice hot and tasty and delivered quick. Different story today ( Friday ) took nearly two hours for delivery! The food was barely warm, pizza hard like it had been re - heated and curled up on edges. Won't be ordering again and will be sticking with Domino's in future.

site_logo

Tracy Gandy . 2019-11-22

MORE AT Google

They have severe issues with being understaffed. All the kids behind the counter had no idea what they were doing. Took over an hour of standing in the queue to collect our order

site_logo

emmaw489 . 2019-11-22

MORE AT Google

Don't waste your time, bog let down by Papa John's. Stick with Dominos, at least they answer the phone and actually deliver your food. Avoid.

site_logo

Colin Farrell . 2019-11-18

MORE AT Google

Arrived quick and tasted good! Nice one

site_logo

Holly Worthington . 2019-11-17

MORE AT Google

Don't waste your time ordered 2 hours ago for delivery no staff answering the phone drove to the shop seven members of staff running round headless whilst the phone was ringing non stop felt sorry for the girls on the till plenty of people in the same boat as me won't be ordering again just order from dominos save yourself the hastle

site_logo

Chris P . 2019-11-15

MORE AT Google

Similary restaurants in North West

restaurant_img
2.5

34 Opinions

location-icon28 Widnes Rd
Pizza & Pasta
outdoor_seating_112656takeaway_112656delivery_112656

Terrible service, pizzas undelivered for 2 hr 20 mins, even after calling. Unsurprisingly arrives 40 mins after putting out negative online review. So, 3 hrs, and arrived lukewarm. Never again, spoilt a birthday treat.

restaurant_img
2.5

75 Opinions

location-iconChester Road
British
outdoor_seating_163418takeaway_163418delivery_163418

The food was delightful - compliments to the chef and the service was excellent - Even though all the staff were nice and friendly- the two young lads Owen & Jamie provided an excellent service and both worked very hard. They were friendly and helpful - Nice to see these days - will definitely visit again.

restaurant_img
2.5

105 Opinions

location-icon44 High Street
Pizza & Pasta
outdoor_seating_232899takeaway_232899delivery_232899

Waiting over 3 hours for a pizza is crazy

restaurant_img
2.5

101 Opinions

location-icon70 High Street
outdoor_seating_225798takeaway_225798delivery_225798

Belta place to eat food is always giid amd the staff are polite and up for a laugh hidden gen this place

restaurant_img
2.6

2124 Opinions

location-iconWest Lane
Fast food
outdoor_seating_189136takeaway_189136delivery_189136

waited over 25 mins and realised half way home they had got our order wrong. has gone awful since the refurb they had