Papa Johns Pizza in Halton

Ordered and waited almost 2 hours for delivery. First time I've ordered in a long time and it was a mistake Spoke to a guy on the phone after waiting an hour and 20 minutes since ordering as the tracker said it's been delivered for the past 10 minutes, and was told to wait another 30 minutes for it to show up as they had one delivery driver. Understand it can be busy especially on a bank holiday weekend but they shouldn't be offering delivery if it's that busy. They mentioned they closed delivery off too on the phone. Gave him my order details and he said the delivery driver has it now and is on the way after saying I'm not happy with waiting longer when it was a 40-50 min delivery time when ordering Arrived outside of one of the heat bags deliveries usually use, barely warm, usually feel the heat of the food at the bottom of the box and that was stone cold. Not even going to bother ordering from them again, after seeing some other recent reviews it seems like they have been like this for a while

2 hours for delivery 30 mins to cook it came cold as anything

Good, but their deals are a bit of a con, the large pizza for £10 is great, but twice now the pizza has been much smaller than the actual box, they're definitely cutting down the size because the deal is costing them money! Make a large pizza actually large and I'd definitely be going back!

Ordering was easy through the website. Collected it from the store 15 mins later. Pizza was hot and tasted great. The pizzas are a lot less greasy than dominos and the base is significantly tastier. Guys serving were polite and quick. Very happy and will be returning!

Absolutely hopeless! Waited over an hour for our food, and it was stone cold 🥶 👎 would never recommend this place!!!

Had an awful experience here. Ordered £35 worth of stuff at 10pm on a Monday evening when they shut at 11, and the status of the order never progressed from being prepared, so I tried calling them and no one picked up, so just had to keep waiting and hope it was a mistake, which it wasn’t. The food never ended up arriving. I called them the next day and told them what happened and asked for a refund, which they did they will do and I will have the money within the next 24 hours. However, the man on the phone was abrupt and never apologised at all. 24 hours later, I had not received the refund so I called them again, and they said the refund had been done, and I said I didn’t have the money and all he said was “that’s strange”. Still no apology. He said he’d contact head office and call me back when he had a response. 6 hours later still no call, so I called them and he said he’d had a response. Apparently the refunds can take 3-5 days to come in to my account, when I was previously told it would be within 24 hours. I did end up receiving the refund, but I didn’t get a single apology from anyone during this whole process. Awful customer service. Do not recommend to anyone

Worst customer service ever! Took 3 hours and 59 minutes to complete my order because they got it wrong then decided to put me to the bottom of the queue. Kept phoning up to be promised this that and the other but manager basically just lied to get me off the phone. Never known anything like it. If I could leave zero or below I would. Obviously! Shame because they are my favourite pizzas out of the big chains.

Far better than Dominoes but not reliable delivery.

Wish we could give less than 1 star. Waiting for over 3 hours for our food to then see that the order had been cancelled on the tracker. Says to contact the shop about it being cancelled however it is absolutely impossible to get in touch with them, kept putting the phone down and no money returned to our account (as of yet but would have assumed this would be automatic given that THEY have cancelled the order), luckily we paid through PayPal so can claim it back!

Should be 0 stars, worst customer service I've ever experienced, cancelled our order without telling us and won't answer the phone to get a refund, waited over 3 hours for it to be cancelled and found out via an email

I would give 0 stars if I could. Ordered our food, received a call 15 mins after placing our order to be told delivery will be 1hr 30mins. Food arrived 2 hours later, freezing cold. No dips which we paid extra for. The restaurant put the phone down on us when we called to chase the food delivery. The delivery driver said he was the only driver & had come from Liverpool to help them out & there’s only two people in the shop. They should not be taking any orders at all! They should not be open! To top it off a refund of our money is going to take 5 working days.

Over 1 and half hour wait for luke warm pizza that was like cardboard and missing wings i have to wait for a refund for never use them again

Nice friendly staff and the pizza was delicious. Unfortunately they ran out of the new desserts to try but bodily they will have them next time

Placed and order and received a phone call shortly after to explain that there would be a little bit of a wait for my delivery. Manager was very polite and apologetic and told me that he would make sure that my pizza was fresh and hot when delivered. I appreciated being told rather than left to wait without knowing. Great customer service and great food.

EDIT - Previous review was 2 stars: This place has really really improve d in the last few months. The pizzas and sides are now way better than the alternatives such as Domino's. Will be going here more often!

Amazing papa johns staff, great pizza, cooked beautifully. Arrived in 25 minutes. Thanks papa johns!!!

Lovely pizza , couldn't possibly be any better , as I've been a fair few pizza places over the years this one is by far one of the best places to go to throughly enjoyed 😁

Late delivery by an hour! This is the second time this has happened. On Uber eats it says 30 mins and it’s always an added hour on top of this!!

As usual, took over two hours to arrive. Called after an hour and they said the food was cooked, they were just waiting for a driver. Food turned up an hour after that. Either they were lying, or our food sat around for an hour after being cooked. It certainly tasted like it had.

Don't eat pizzas but my mate does

Ordered pizza at around 07:55 and had to cancel at 09:35 as we were still waiting. Then asked if we do not want the food? first time ordering here as we usually use dominos … will definitely not try again.

Very Slow Delivery Ordered 2 pizzas from Runcorn Papa John's at 17:09 on Friday July 1st for home delivery. At 18:45 our order had not arrived so called the kitchen to be told the driver had left the kitchen 7 minutes earlier. 25 minutes later our order finally arrived. OVER 2 HOURS totally unacceptable. The pizza was luke warm and had the consistency of dry card board. Was this worth 38 quid, not hardly. I will never order anything from Papa Johns again. Appalling service and the quality of the food was horrible.

Wouldn't even let me give half a star so have to put as one. We waited 2hours for our food to come!! Absolutely ridiculous

Very stingey with toppings even with the tomato base, might differ from who makes the pizza but that's my experience, quick delivery and hot though

Pizzas from Aldi are nicer bye 🍕

Mmmm papa Johns great tasting pizza, staff are great too

Had a change from donimos. Got the BBQ Chicken classic XXL. It was massive! Had loads of chicken on it and was loaded with cheese. Well worth a tenner. Will be sticking with papa John's from now on.

Ordered from here a few times, sometimes get the toppings wrong, ice cream was missing from one order, been waiting 4 hours now after they said they've misplaced our order. Won't be ordering from here again

Love this place over domino's or pizza hut and the deals are better.

Ordered pizza, was given a delivery time which had overshot by 40 mins. Rang resturant which told me a driver had gone home sick. They should be ringing the customer to explain this but never bothered so I requested a refund. Poor service

Terrible service tracker says arrived, 45 mins later still no product do not use you will be disappointed

Poor service, got passed to someone who must of been a manager had the attitude that the fact we've waited an hour an half wasnt there fault and it was tough thats it taken so long. This particular one it seems as others I've had no problems with.

I have had to wait 1 hour 50 minutes, for my delivery, 1st and last time I order, they are still going to be half an hour, which I was told 50 minutes ago, oh and I still haven't had it, kid's have gone to bed. We have been given 5 pound off are next order, that's not going to happen

Worst pizza, customer service and ability to handle a genuine complaint Pizza was not what we ordered, it was cold and tasted disgusting After calling the store I got no apology, no attempt to resolve my complaint all she did was say it wasn’t her fault and positioned blame to everyone else in the business but this branch Not happy and definitely won’t ever order from papa John’s again

1 drink missing no dips arrived and food was stone cold do yaselfs a favour and use domino's,

Never once had an issue with the delivery it's always fast, the food quality has always been perfect but I rated it 4 stars and not 5 because the chocolate on the deserts has changed there's just something not right, I always order 1-2 deserts and every time a chocolate pizza but the last 2 times I've ordered them something tastes off, it tastes a bit like poison... like someone's cleaned the oven and then cooked straight afterwards. So get the deserts sorted out and it's a 5 star for me, oh and the offers are superb

Normally use Dominos - consistently deliver quickly and hot. Thought I’d try something different, really regretted it. Ordered at 20:10 on a Wednesday night, still no food by 21:45 and having to chase. Ended up cancelling my order. Apparently limited delivery drivers, but it seems to be a theme looking at the reviews and isn’t an issue at their competitors.

Would give 0 if I could. We ordered 2 hours ago and food has only just arrived. Called them after we had a 'enjoy your food it's been delivered' email and no food here to be told 'oh it's just coming out the oven'.

Good pizza delivered slowly.........

We waited for two hours, before getting a note that our order got cancelled. We called and were told they RAN OUT OF CHEESE. 🤦‍♀️ No comments.

Ordered on the website and took over 2 hours before our order was unexpectedly cancelled due to them allegedly running out of cheese. Awful communication - they should not accept orders they are unable to fulfil.

Almost 2 hours to deliver, phoned twice first time told waiting for a driver, second time it's out with the driver, took another 15 minutes after that to somewhere 3 minutes drive away.

I've always found the pizzas to be of great quality and the staff members to be polite and helpful.

Ordered online, said transaction failed it but they still took my money. When I phoned store was told this happens all the time. Wouldn’t risk ordering again and losing even more money and won’t use again in future

Great food, great service and great delivery staff.

Super hot treat great meaty pizza

I’ve ordered a few times 50/50 tbh. But tonight ordered online - hate paying via PayPal (no other option, visa etc) all I asked for was extra sauce and well done? Took nearly 2 hours to come ordered 8.15pm arrived 9.55pm, anaemic, just warm, raw base and hardly no sauce £17.99 a medium pizza. That’s a one star! Sorry!

Ordered from here a few times now. Each time it's been consistently high quality. Great service, quick delivery and the driver was always polite and friendly. Much prefer these ones to Domino's.

Awful experience with delivery rude manager had to collect my order as it was taking to long. will not be using again

1 star given as couldn't post using 0 stars; ordered at 18.27pm, informed by a staff member that my order left the store at 19.00pm only to be told at 19.32pm that my order was cancelled, had never been processed and therefore hadn't even been cooked. Appalling service received so will continue to use Domino's as normal 👍🏼

Saw a lot of negative reviews but i thought it was lovely. Website easy to use, more variety compared to dominos. Food was hot, delicious and fast delivery. So happy Papa Johns came to runcorn!

Worse pizza place in runcorn, cold, toppings wrong and hardly any cheese

I was a little dubious about ordering after reading the reviews but decided to give it a try, I was not disappointed, placed order on Tuesday evening arrived quickly, piping hot and delicious

I placed a order on Christmas eve, I get it was busy but after an hour and an half and so many unanswered phone calls later I ended up dragging my 2 1/2 year old round there with me to be told they hadn't even cooked it. Give the fellas his due he reimbursed me and made my order for free and it was delicious. I placed another order today and ranget up at 7.15 to be told my order was ready they where just waiting on a driver to get back to deliver it. Nearly an hour later it turns up cold and my giant cookie was burnt. Sorry I gave them benefit of doubt the first time but unfortunately I will be staying with Dominos.

Website is woeful and from what I can see, extremely buggy. The staff on the other hand are good and appear very willing to help. I ordered 2 Large pizzas, 1 Drench & 1 Mountain Dew. I got 1 pizza and a Pepsi which was resolved over the phone very quickly by the manager.

Love pizza and dessert are fabulous

I've heard a lot of good about these from the states, so I thought I'd give them a try. The food arrived within an hour and was piping hot. However the pizzas tasted terrible. Both pizzas were poorly made (some parts of the pizzas either had no cheese or nothing at all, just pizza base), toppings weren't distributed evenly and just dumped in the middle and both of the pizzas had hairs on them! Do yourself a favour and stick to dominos. This has got to be the worst tasting pizza in Runcorn.

If you want hair in your pizza crack on horrible experience food was burned all the bases and as i took a bit I noticed a hair baked into the cheese google needs minus stars for that place staff don't wear hair nets nasty gaff

I’ve had 2 really nice pizzas from here at lunchtime, staff are friendly and efficient pizza ready within 10 minutes with nice fresh ingredients and Vegan options

took an hour and half to arrive , was luke warm at best...rang the shop at about the 3/4 hours mark then answered...rang back after the hour make never answered., normally nice pizzas but poor delivery and customer service...desperately need to get their act together if they want to compete with domino's and pizza hut.

Ordered over the website. Order came took an hour and a half......... On a Monday night. Not only that but a late pizza was missing and now they are not answering their phone... Excellent customer service. Wound not recommend this place to anyone 👎👎👎

Delivery took ages, cold when arrived, tasteless...never again will we order from this place 😡

Lovely pizza and garlic bread x and 20 min wait. Food was gorgeous 🍞😁😁

Ordered over the phone because the website was off its head. It was instantly noticed that the staff on the phone was new and young but still very polite and we got there in the end. The food was nice and hot and arrived within 30 mins. Although I liked it I still feel its fell short of its reputation. I guess it will improve over the next few weeks.

Absolutely shocking! Pizza turned up cold thin looked like re heated pizza. Ordered the greek and it turned up looking like basic cheese and tomato with few slices red onion and chopped tomato on. Had to ring and complain and i am still waiting for the replacement pizza. All the meat, and chicken club pizzas were just as bad! First time ordering and definitely the last. NEVER AGAIN DON'T WASTE YOUR MONEY

Food turned up after nearly three hours waiting . I sent them back as i had long given up waiting and got myself a dominos .wouldnt even answer the phone . Very poor service will never use again

Placed order for collection on website and was told it would be ready within 15mins. Took them over an hour. There wasn't much topping on the pizza's and one pizza had the wrong topping on it. I'm sorry I didnt stick to domino's. Won't be using papa John's again.

Really poor. Delivery round corner took 40 mins on quiet afternoon. Pizza literally cold. Garlic bread that greasy it made the box soggy. We both had couple slices of pizza, shared piece of garlic bread (soggy) then binned the lot. Even if it had been hot it just wasn't worth the money unlike Domino's. No different than a pizza from the old town takeaways on a bad night. Had better from Asda & put in oven myself.

They have severe issues with being understaffed. All the kids behind the counter had no idea what they were doing. Took over an hour of standing in the queue to collect our order

Ordered from here on a Sunday, food was nice hot and tasty and delivered quick. Different story today ( Friday ) took nearly two hours for delivery! The food was barely warm, pizza hard like it had been re - heated and curled up on edges. Won't be ordering again and will be sticking with Domino's in future.

Don't waste your time, bog let down by Papa John's. Stick with Dominos, at least they answer the phone and actually deliver your food. Avoid.

Arrived quick and tasted good! Nice one

Don't waste your time ordered 2 hours ago for delivery no staff answering the phone drove to the shop seven members of staff running round headless whilst the phone was ringing non stop felt sorry for the girls on the till plenty of people in the same boat as me won't be ordering again just order from dominos save yourself the hastle