Papa Johns Pizza in Oxford

I ordered pizza from this papa johns on the 18/10/24 via just eat (order number 418945001) and it didn’t arrive!! I contacted just eat and they refused to refund me… I contacted the papa johns store and they gave me an email address customerservices@bbpizzagroup.com .. it’s been nearly a week but they don’t bother replying!! Dreadful service. Avoid if possible….

I recently ordered from Papa John’s Rose Hill branch in Oxford, and the experience was fantastic. The pizza arrived hot and fresh, with a perfectly crispy crust and generous toppings. The staff were friendly and efficient, making the process smooth. Great pizza and reliable service—highly recommend!

This is hands down the best pizza I’ve had in a long time! The pepperoni and chicken toppings were absolutely delicious, and the thin crust was perfectly crispy. Plus, the pizza arrived piping hot in just 20 minutes. Highly recommend !

Very good service. Manger very helpful. Very happy with my gluten free pizza. Very clean pizza shop

We haven’t received our order and it says it’s been delivered and enjoy your food

Unfortunately no option for zero stars. Every time I order from the rose Hill branch somehow my order goes to Marston store who is closer to me and refuses to deliver to our area and are very very rude on the phone. I will never be ordering from papa johns again. The gentleman I spoke to on the phone at the Marston store said I can complain if I like he does not care and it’s his choose not to deliver to my area.

Reasonable price for pizzas. Cashier was friendly and attentive. Pizza came out fast and was great

I order two large pizzas, they were wonderful. I haven't ordered pizzas for many years, I can't wait to order again from Papa John's ... ◇ ...

Probably the worst pizza I've ever had. Expensive and inedible. Absolutely tasteless, not even a pinch of salt or seazonings. Horrible. Will never order again. :-(

Have just had an awful experience with them, says on app that pizza has been delivered and still 20 minutes later no pizza. Lady who answered phone wouldn't give me her name and was very abusive, absolute disgrace I don't know who she thinks she is but you don't treat your customers like that and she put the phone down on me when I asked to speak to the manager. She needs to get the sack.

Absolutely amazing place. Underrated as hell. Rang up for the new tandoori pizza. He asked if I wanted more heat I said yet and recommended no sauce because he didn't like it. I like that personal touch and what type of base. The pizza was a 8.9/10. Needed summit else on top but was amazing and the mint ratita wasn't for it I tried it on the side. This is a limited pizza

Best service always receive food delivery on time. Moreover great Pizza and food taste. Never disappoints.

I’ve moved away from Dominos Pizza as they stopped doing Half and Half. For me Papa Johns pizza’s have improved and they have better deals. I go to Rosehill, Oxford store and they take their time to spread your toppings evenly, thanks.

1 hour late, no communication, no compensation

Had issues with online order when swapping toppings but they sorted it out on the phone for us. Unfortunately forgot the dips but one of the drivers (possibly the manager) came back out and dropped them off for us right away.

Ordered a pizza which showed delivered online after a few minutes but didn't arrive until 20 minutes later. Not a review but rather information : There's no dining space in there. It's more of a takeaway restaurant with seats available if you want to wait for your order.

I ordered a pizza and wings at 9:52 pm. At 10:43 pm I received a call that my order "may be delayed." It's already late. There is no manager, and the person I spoke with can't give me an exact time. They say it "may be another 30 minutes." 30 minutes later, the tracker says the pizza has been delivered, but there is no pizza. I call the store, and the person who answers the phone says they will call the driver. They do not call me back, and when I try them again, the store has closed and no one answers the phone. Now, they have my money and have not provided me with my food or a refund. They didn't even call me back. Terrible customer service.

The food was late. had to chase the restaurant for the food, to then for vegan pizza to arrive with normal cheese so kids couldn't eat it.

STONE COLD. DRIVERS DONT READ NOTES CAUSE THEY CANT SPEAK ENGLISH.

I'm disappointed, food wasn't very good and arrived here almost cold. Paid for priority and waited endless, driver ignored instructions, didn't respond to messages and wasn't friendly. I would have preferred to get my money back. It was very bad.

It was 4 minutes earlier than expected and the driver was polite, courteous and followed the instructions provided. Food was hot and tasty.

I ordered 1 large for £10 offer in half and half using the app for my colleaguea, it was smooth navigation and they made it in 10 mins! Can't be happier. Thanks

Do not use this store. Placed an order online, and after there was no sign of it, phoned the store. So so incredibly rude - they said they hadn't received it, that I'd get a refund, and just hung up. Hard to imagine what is going through their minds for them to think this is the right way to talk to someone

super quick, easy pickup and tbh I love the garlic sauce. Overall a good experience

Atmosphere is not that great for the restaurant but pizza was good.

Pizza hardly had anything on there, it was like a margarita with a couple of veg here and there. Will never be ordering from there again.

Hair baked into pizza which is gross, rest of pizza went in the bin. Doesn’t give me much hope that the are adhering to health and safety standards.

Waited over an hour for a pizza that we ordered online. When in store where it was total chaos with around 10 customers waiting.

This place is a joke, they mark your delivery as delivered without actually sending any food out to you!

Really delicious , piping hot food , great textures and such intriguing edible cases for any palette , not floury doughy, not too salty and really caring to the wellbeing so definitely worth it and such a generous discount to all customers regardless of the fact its not cheeky Tuesday. My favourite takeaway definitely in Oxfordshire Kind regards One happy satisfied customer and her neighbour

Food not here ur says enjoy ur food?

Very tasty. Made it quick and pipin hot 🔥 highly recommended 👌

Driver seamed like a nice guy but food arrived cold over 30 minutes late. Nothing forthcoming from site except an apology. I spent quite a bit on this lunch, not very happy.

Pizza was missing ham that I added extra, pepperoni stuffed crust wasn't there, apart from that all was fantastic

Placed an order, minutes later i rang to make an amendment to be told the pizza was already made and out for delivery. 20 minutes later the app updated once the driver had actually gone out for delivery. Utter laziness on their part. Awful service.

I don't receive my order yet !!!!!!!!!!!

Best pizza we have had for a very long time, hot and very tasty, plenty of toppings. We can recommend the Mexican and half hawaiian and half BBQ Chicken Classic. Sides were great cheesy chicken papa bites first time having these and would highly recommend these jalapeño bites were as tasty as well. Thank you Papa Johns - Rosehill

On menu I ordered two medium pizzas Paid ballance and only one arrived Well annoyed but hey ho one customer lost

They gave me the wrong pizza! So I had to wait another 30 mins for my pizza. Never ordering from them again

Expensive for two SMALL pizza's including a discount, not impressed and then to figure out that paying £3 more gets you a pizza twice the size, think Papa Johns needs to reconsider there pricing on portion sizes, case £35 for two small pizzas and a drink is a expensive takeaway. The food it self was alright.

Perfect like always:) delicious pizza and fast delivery

Order cancelled No one told Me And no refund as yet- fuming

Small pizza with two toppings is always good for 5£ from 11-3pm

Missing dip, pizza came lukewarm at best. Was good reheated and price was reasonable but should have been hot.

We had pizza last night, but one of the pizza it was in the top massive long hair when I called the next day to give them a feedback about what happened the guy he didn’t believe me. His name. Is Jason short guy with the glasses and when I try to explain to him over the phone, he hung up on me this what he did is not a professional he make me feel so bad. His name is Jason with the glasses on

Go there regularly to get The Works pizza, more often than not its divine but sometimes it's lacking sauce/toppings and makes it not worth the money. But overall with the cheap collection deal it's still worth a try. Great pizza!

Pizza took a very long time to come. Tasted great but wasn’t very hot

Order was never received. Restaurant wouldn’t answer their phone either.

Bacon cheese sticks had no cheese on it and only about 3 pieces of bacon, and it tasted absolutely vile, like gone off butter. The wings were okay. The pizza was cold

Never arrives in the time they say and in the 4 times I have ordered from them I have never received the right pizza first time

Food arrived over an hour late! Food was warm not hot like it normally is! Very disappointed!!

Ordered pizza and garlic bread the pizza came cold and wasn't even cut properly and then I got sent chicken bites instead of garlic bread

Never got delivered! My delivery time was 23.15 to 23.45 when rang store at 23.40-55 they were shut... never ever ordering from these again..

Absolute ridiculous!! Took my order my money accepted order then rings and says we have no driver so cancel your order!! Er why accept the order then!! Rude and obnoxious people.

Very friendly and advised on promotion that would save me money due to the size of the order x

Way overpriced, very little ingredients! Very dry and tasteless pizza. £7 for 6 small chicken wings? Might as well go to supermarket to buy 4kg for same money and make it a home and invite the entire family. First and last time ordering from this place

Terrible pizza cold, the dough was literally like cardboard we had to throw away as not edible. Won’t be ordering again!

Food hasn't arrived and they don't pick up the phone :(

Confirmed order as delivered to meet the time on the app phoned the restaurant 15 minutes after due time to be told it is just going in the oven so will be looking at 40 minutes late that we receive our order

Pizza and sides all cold when received, might as well go and collect it.followd the app and said it had been delivered and enjoy,actually turned up 15 minutes later.

Ordered for the works pizza and when I got home I realised it missed a one topping ingredient, pepperoni. 😳

Okay Pizza, horrific delivery. Took 1hr 40ish mins to deliver. After calling the store, the guy said that the 2 pizza delivery left the store 50ish mins after ordering and that it would be here anytime, 45ish mins later it arrived… Although the pizza normally is very good, this time I was was warm at best and the stuffed crust was boarder line slimy… In conclusion, if your collecting, order Papa Johns, if not, order Dominoes. I’ve ordered from them many times and although Dominoes don’t do an XXL, they have always been great with timings and the quality has always been solid. Follow up: Don’t order this at all. Eaten just short of half the pizza (minus the slimy crust) and I feel like I’ve been through an eating bush tucker trial. Made me a little bit unwell. Avoid at all costs.

I ordered a pizza and it’s been one and a half hours since I haven’t received it my experience with them was very disappointing when I called the restaurant they had no information and they said it’s going to take more time and I can’t help you so I don’t recommend this place.

Just late updated but don’t offer the service if no chance of being there

Absolutely shocking, steer well clear of Papa Johns Rosehill branch! Thought we would treat our 2 young kids to a family take away of their choice placed an order via their APP after an hour tried calling numerous times unsuccessfully, finally got through to find out how much longer it would be & were told they were very busy & order would be another 40 mins to an hour, not even prepared yet. This wasn’t acceptable as kids were hungry and would be fair to wait for 2hrs so we requested to cancel & get refund told they were unable to cancel the order we would have to do it through the APP. To our Surprise there is nowhere on the APP to cancel a order, tried to call back unable to get through! Feel we’ve just been ripped off, Spent £30 for NO PIZZA, NO REFUND, PAPA JOHNS what a rip off

Took two hours to arrive and was cold, DO NOT GO HERE

They mess up everytime with sauces, toppings and even if some things vegan or not disgusting service would no recommend

Delivery still not with me after two hours. Called store phone for last 40mins. Only just got a response, pizza had only just been cooked ... Will be another 20mins. Awful service, will not use again.

Terrible! no communication and no real urgency literally told me I just have to wait! Even though my order was already an hour late. No offer to fix it or even an apology. Would have given no stars

Food was cold even though I rang to find out where it was and asked about the food being cold! The reply was it had just been cooked fresh! Absolutely not, there was no heat in the potatoes and very little in the pizza and chi Ken. Extremely disappointed.

Avoid! Ordered in advance for collection. Arrived and not ready. Waiting 20 minutes now.

Pizza was stuck to the top of the delivery box.

I ordered a pizza for delivery online. After two hours the status changed to delivered but nothing was delivered!! I called 6 times but no-one answered. I called another papa johns branch to see if they could help but they explained that they were also unable to get in touch with the Rosehill branch and that they had received numerous calls from other customers. Very poor.

Accepted my order and confirmed it. The tracker showed it as being in the oven, then dispatched. When it hadn't arrived after a few minutes following the tracker saying it had been delivered, I called the store. They said they were too busy to fill the order and that they could only refund me. The person I spoke to was polite but they should never have accepted the order if they couldn't fulfil it, never mind showing it as in process. I could have made other arrangements rather than waiting two hours for nothing to arrive.

Felt hot but when felt box but started eating pizza it was warm and the cheesy bite cold

Was the better paper johns I've used in Oxfordshire but the one I has this weekend was poor. Wrong crust salty and did anyone tell the staff one of the main ingredients of a pizza is cheese?

Always shockingly bad customer service, which lets them down.

fantastic food thanks also I asked just eat to double check its still coming so if they. get in contacts tell them he's happy with order and that he has it now sorry for the confusion but thanks for help

3 dips missing the delivery driver said its in the box but thats not the case

A bit to greasy compared to older orders

I waited for 1 hour and 30 minutes after the estimated delivery time. After 3 phone calls, the first call I got hung up on. I was told it was being prepared. When it arrived nothing was right.

I ordered 7 dips and received 2. I told the delivery driver about the missing dips and he said he would get more. He did not. I phoned the store and they said they wouldn't supply me with more dips as it wasn't worth their time. So I wasted about £4 ordering more dips. Do not order from here.

45 minutes late, the contact info just eat gave us was for the wrong store

The food was okay, but arrived very late and all the food was cold, the driver was not friendly at all. And the seal of the pizza box was broken and wet on one side. Won’t be ordering from there again.

I paid for extra sauces and removed the special garlic dip thats comes with it & ended up getting no sauces and the sauce that i asked to be removed…. Not the end of the world but when employees can not follow simple instructions its abit of a joke, pizza was great though 🤟🏽

Quick order delivery and delicious food!

Pizza was undercooked and the dough tasted like ... Cardboard

1hr+ for delivery, 2 miles away... Again. Rude phone service. We'll be using another pizza delivery place from now on.

The best pizza we've ever tasted! Food arrived hot and could tell it was freshly made using quality ingredients, ordered for asap, was given an hr waiting slot, pizzas delivered with polite delivery man in under 30 minutes, quality sealed delicious pizzas, highly recommend!

Was not ready when said staff was rude and the pizza just had no taste to it worse pizza I have even had

My delivery was wrong and the driver was completely unsatisfactory.

Never turned up, app just says enjoy your food. Should of read other reviews first, I can see this is normal

I called on 13.02.2022 at 21.45. absolute horrible customer service and very rude staff. Horrible!

My food never even turned up. Called the restaurant to say it was now being done in the Marston papa Johns. Called up there 4 times and every time phone was picked up and put straight down. Called rose hill to tell them this and was told I’d be called back but heard nothing. Food never turned up. Terrible service

Food actually never came. Atrocious service.

The app said it was delivered in the window (delivery time was 7:10-7:30, and they said it was delivered 7:27). However it didn’t arrive until 8:05. This is after ordering it at 6:10. The food was ridiculously cold, and my Philly steak papadilla tasted like it was made from mince meat than steak (and too many peppers compared to the steak).

Ordered a pizza with anchovies. There was probably less than a single anchovy on the entire pizza.

Twice this week I have attempted to order from Papa John's. Twice this week it was 30 mins or more late and twice this week there were missing items!!! Definitely not ordering from here again. I even called the restaurant and they blamed it on Just Eat. I tried to get in contact and they said phone Papa John's!! I asked to speak to the manager and got fobbed off. Not happy and very unimpressed!!!

I live literally a 3 minute walk from papa johns and got pizza for delivery it has taken over 25 minutes to arrive (from the time the status changed to out for delivery), says it has been delivered and I'm still sat here waiting?!? Come on!!! Where's my probably cold pizza.

Verry good pizza ,and super staff and management