Papa Johns Pizza in Maldon

Very bad quality and taste , the whole lot went in the bin , wont be using again

After an hour and a half (over half an hour after the app told me the food as delivered) I phoned the restaurant to find out my meal hadn't even been prepped yet. Asked to cancel the order and process a refund. Still waiting on that refund..

Very lucky that the pizza we waited over 2 hours for was delicious. I understand it’s a Saturday night and busy but 2 hours is a little bit unreasonable.

It's the first time we have ever ordered papa John's & will be the last. We have waited well over a hour for our food. It's still not been delivered. All we ordered was 2 pizzas & chicken wings. Really not happy with the service.

almost 2 hours for delivery. they blamed heavy traffic when there wasn't any. refused any money back. pizza v nice but service shocking

Was supposed to arrive at 6:20 and arrived at 6:55. Very hungry children. Pizza is nice though.

My order was very late - they forgot a special garlic dip. We ordered extra mozzarella but there was hardly any on at all - dred to think how much you get if you don't order extra!Would say a lot more but not room!Totally discusted, want money back!!

Waiting time was 25/30min after 3 calls it arrived over 2hours late. No apology or refund. Food was nice but unfortunately delivery was a joke

I haven’t received my order over an hour late and still nothing I demand a refund !

Carefull when ordering through uber eats as they will prepare the food without having a driver available and you cant cancel without paying for the whole order so unless you want to wait for hours ans still not get your food, and wait for 3 days to get your money back steer clear

twice now we've ordered and the delivery has been 2 hours late. won't be using again.

The tracker told me my food had arrived when it was only just being put in the oven. The toppings were very sparse but other than that we really loved the food

Food good.. 45. Mins late and ice cream missing

I want a refund I ordered my food at 7.45 and arrived at 9.37 and food was cold.

Wouldn’t know about the quality as it never turned up despite phoning and being told it would be with us in 15mins!!!

2 hours since I ordered and still waiting for delivery, phoned to ask for update and was just told it’s in its way

Still hot when it arrived and the driver was very friendly

Was ok, what you expect from papa johns. But their delivery was terrible. I phoned to ask where it was and no apology just that it’s on its way. Was 45mins later than expected, not happy and no compensation for it being late. Being a Monday, not a traditional busy day?

Food was was almost 2 hours late, told this was because of heavy traffic? Its Sunday night in Maldon, there was no traffic. Terrible customer service on the phone.

Pizza was good, but staff are rude, unhelpful and should not be working with customers!! I would not recommend this store at all and you would be better off having a frozen pizza just so you don't have to deal with there disgusting behaviour and attitude towards there customers.

Took almost 3 hours for delivery! Phoned up after an hour to be told an extra 40 mins due to broken down car but still took a further 2 hours!

Food was perfectly fine (temp) and the driver was nice but food did arrive 20mins after the estimated time frame so I was starting to think my food had been delivered to the wrong house because it said it had been delivered after the estimated time frame passed. However, as the food left the store late im sure the workers compensated so I got a free side - overall good:)

Food was an hour and a half late, phoned the restaurant to see where it was and they said it will be 15 mins but didn’t turn up until a further 35 mins later.

The food was cold and over 1 hour later than the latest time in the order time frame. How can this not constitute a refund??? I had kids and family members starving hungry waiting to then get cold food over 2 hours after we ordered. The restaurant is 5 minute drive from my house. Appalling. Please refund full amount.

First time order this evening and the last. Driver sat outside a neighbour’s house ignoring simple instructions. Admittedly we have a poor mobile reception but that didn’t explain why he couldn’t see our driveway opposite where he sat. Pizza was awful. Opted for a classic crust which was apparently not too thick not too thin but it was a thick, heavy lump of barely cooked dough. Toppings on one pizza (chicken, bacon, tomato & onion) were barely there and there was a strong after taste of grease which I’m not sure where it came from. Apparently the pepperoni wasn’t any better. Can nobody come up with a decent pizza in Maldon 🙄

never answer the phone, pizza is never ever cut. they are just useless. staff on the phone are rude, im shocked you're still in business, owner needs a serious reality check and a reshuffle of staff.

Over 2 hours food still not arrived, no answer on phone or requests for updates, wish I’d read the reviews before ordering, lesson learned, avoid this take away

Took 2hrs from order time to arrive and was cold

Still not received my order so don’t know how it is

The pizza arrived very late in the end and was the wrong toppings on the bbq chicken pizza it wasn’t bbq

Over 1 hour late, not answering phones, not responding to request for info. Never delivered.

Jokers don’t even answer the phone an order is an hour late!

1 hour 45 minutes for delivery that was avmdvertised under an hour. Pizza arrived Luke warm and not cut properly. Disappointing!

They stated that the driver didnt turn up, even though when i first spoke with them, they didnt advise this and said the order would be leaving in 5 minutes, then after 30 mins it had just left?

It’s a joke waiting over two hours for pizza and it said it was delivered, at 6.40pm we ordered it at 6pm but we haven’t received it yet and it’s now 8.10pm

delivery took over an hour and well outside the given estimates. It meant the pizzas were cold and hence we were left disappointed. £21 for for 2 cold pizzas is poor value plus the toppings were a bit sparse compared to other pizza establishments.

I prebooked my order 2pm on the 14th December 2024 for a delivery at 17.15 of 2 garlic pizza sticks many extra dips and a large works pizza with mushrooms taken off and sweetcorn add. Our food didn't show up until 17.40 which was annoying but it happens. Wasn't until my husband opened his pizza he had been given a regular works so had mushrooms and no sweetcorn he hates mushrooms. So called the store right away at approx 17.42. Was told I could have credit or a replacement pizza. I asked for a new pizza as my dinner was there getting cold and my husband was hungry was told he would do that right away Over an hour later still no pizza my food is now definitely cold! Called the store again just to be told he hadn't even started the pizza and could I wait another 20 minutes. I said absolutely not and to just give me a refund. Which I'm still waiting for? I just want the refund I was promised. It's now the 20th and still no refund customer service is very unhelpful and the store say they will call back then don't. Edit I did contact customer services many times very unhelpful. I have now been refunded but on due to PayPal stepping in!

Order was cold and hardly any pineapple on pizza

Called multiple times, kept saying longer and longer, not happy

Ordered at 4.50 and didn't arrive until 7.20 - original estimate was 5.30. 2.5hrs for one pizza and side is ridiculous. I got a notification to say it was on it's way at 6 but by 6.30 I contacted the restaurant and my delivery time was amended to 6.55. The driver had trouble finding my address (not his fault) which added a bit of time, driver was very polite . When I got my order the food was stone cold. Also my pepsi was missing, phoned and offered refund for it, staff apologetic and polite.

Long wait. Pizza was freezing cold. I nearly broke my teeth eating that pizza. I would rather eat the cardboard then pizza itself thats how cold it was after 1 hour wait

My food didn’t show up, didn’t answer the phone.

Tried Papa John’s when it first opened and had a disappointed experience. Tried again tonight. Ordered online, an hour and 40 minutes later, after holding on the phone for half an hour without answering. We are done. Never again. Serious service issues an absolutely 0% customer service.

Terrible. Order never arrived and restaurant were not answering the phone

Had to call to chase where my order was a few times and each time they said it would be delivered with 15 minutes. But never received it till an hour and half later. Pizzas were cold. Not good

DO NOT ORDER!! Food didn’t arrive and no response from the restaurant. Shameful

Had to collect the order myself after waiting 2 1/2 hours. Requested a refund and be told my card would be credited within 5 working days! The food is stone cold and they had so many orders and paper everywhere!

DO NOT USE. Awful. Food never turned up. When contacted after waiting an extra hour, said they were really busy and could put the order over for the next day.. doesn’t help when you’re waiting for your dinner. Absolutely useless.

Easy to order, good quality food, brilliant customer service

I phoned store for an update to be told ‘the delivery driver left 5mins ago so the delivery will still be on time’ even though it was already 20mins late. Delivery driver then went to the completely wrong road, despite having our address. When the food eventually turned up (35mins after the end time for the delivery window), it was cold and cookies were burnt. Very average and disappointing.

I never received the food I paid for!

Food never arrived restaurant could not get in contact with driver Had me waiting around for an hour after first call kept saying it was nearly here Ridiculous to work with another company and have no proper communication!

The best pizza and the kindest staff! The best customer service! My dad accidentally ordered my pizza with vegetarian cheese instead of vegan cheese (I'm vegan). Thankfully I checked the label before eating it but I went to explain and ask to remake the same pizza with vegan cheese 🙈. I thought it was probably an error on our part but my dad couldn't pull up the email to check as signal wasn't great for the Internet. The lovely man in the shop very kindly offered to remake our pizza with vegan cheese for a reduced price and added 2 extra sauces for me 😊. Meanwhile, whilst the new pizza with vegan cheese was cooking, he put my starter and the vegetarian pizza (now for my dad) onto the heated surface to keep the food hot for me. The service and kindness is above and beyond! Thank you very much Seiaul 😊 from the Maldon branch (I apologise if I spelt your name wrong, I wrote it in my phone but it didn't save and my short-term memory isn't great).

Amazing mate allways better than domino’s and Pizza Hut

Was sceptical about going here after reading reviews but thought I'd try today as its walking distance for me, from time of placing order to getting my pizza was less than 10 mins, great! Pizza was cooked perfectly, generous toppings, not greasy and tasted fantastic! Not sure why they have some bad reviews as my experience was all good. Will use again!

Seems to be problem adding cheese to the pizza so I made sure to pay extra for extra cheese

the food just did not taste very nice, can't complain about the temperature but the overall taste wasn't very nice.

Ordered for 7:15pm for when a hungry child would be back from rugby training no food arrived contacted via app and message back saying at 7:45pm it was only just being prepared and would be delivered around 8:15pm.

Worst experience I’ve ever had with a takeaway. Baring in mind this is a Sunday night order not a Friday night or any other peak time. I placed the order at around 8 pm earlier today and I was told it would be here anywhere from 8:35pm to 8:55pm. I called at 9:05pm asking about the whereabouts of my food as it was marked on delivered on just eat. The person on the phone took no responsibility and said that it would take another hour because they were busy. So the food would’ve arrived at 10pm with no consideration for my dinner that myself and my family were waiting for. I asked the person to cancel the order as there was no point now and who knows, that hour would’ve turned into a much longer time I’m sure. Please avoid this place and save yourself the hassle.

even with the house being pinned on app & driver phoning for directions 3 times he still couldn't find the house. food was stone cold when it arrived

The papadia was full of grease and really hard shame it was not great at all compared to ones I've had before.

Order time pushed back within minutes of ordering. Arrived cold with missing items. Only up side was the delivery driver was very polite!

Over an hour late, when first rung told it was on the way, and they were busy, even though they accepted the order for delivery between 7:10-7:30! Rung again and told on its way and I would get a free bottle as compensation…. A free 500ml bottle of Pepsi, after waiting over an hour for the food to be delivered. If they were busy in the first place, don’t accept the food for an earlier time.

I will never order from here again. Useless

Absolutely loved it always so tasty and great value for money. Very much enjoyed the halloumi fries very tasty.

It said on here that my order had been delivered when it hadn’t. When I called papa johns they said they hadn’t even started it and this was already past the delivery time given.

Currently writing this review 2 hours after ordering my food it’s still not here apparently it left 40 minutes ago and is still not here yet definitely do not recommend you ever order a delivery from them awful awful awful

When the order was 20 mins late I contacted the shop asking them for an update. They tracked my order and told me it would arrive in 10 /15 mins. Making it late by 35 mins

I havent got my food yet?????!!!!

Never arrived. No answer on the phone

My food hasn’t been delivered yet

Ordered pizza online through uber eats, after waiting 1.5 hours and calling multiple times, we came to know no driver is available and they cancelled the order. Poor service and no order updates.

Ordered food and waited for 80 mts, tried contacting the store multiple times, later on they picked and mentioned they are cancelling the order as no driver for delivery.

Waited ages for my food made me late for work , it said my food was on its way then I called the store and they said it was just about to be made , last time I ordered food from papa johns it also took an extremely long time for my food to arrive. I waited 40 minutes the last time I ordered from the one maldon and that was when I was in cold Norton and now I’ve ordered form house in maldon it’s taken just the exact same about of time for me to get my food this is unacceptable I am late for work

The food was only ok at best. It was late when I called to question why the app said it had been delivered but we hadn’t received it and they said it would be another 15/20 minutes. We don’t live that far away, so it couldn’t have even left yet.

Prompt service, food was still hot👌 driver polite & helpful. Thankyou

Excellent service and quality of food as usual was excellent except for my Philly Cheesesteak Papadia had NO STEAK WHATSOEVER - although very tasty with lots of onion, green peppers, cheese and ranch sauce but sadly no steak. Disappointed

I like the food and everything of it that why it’s 5 stars

The managers such a nice guy and the pizzas amazing

Great service, overall good quality food

very polite delivery driver. deserts were decent

Disappointed and unlikely will order it here. Foods hadn’t arrive yet. Recommend who live in Witham. Don’t order. Best collection. It’s not first time that they did it.

I have ordered from the Maldon Papa Johns since it has opened. I have had a few decent orders with deliveries be fairly quick, and the pizzas being top notch, but, I have had a few shockers, with long waiting times, and sub standard pizzas. The reason I am doing this review now is because I have now had 3 deliveries in a row with sub standard pizzas and a very poor telephone response from the Maldon branch that has now encouraged me to never order from this branch again. I took pictures of the box that arrived crushed and because of long the delivery time, it encouraged me to call the branch. When I explained that the ingredients on the pizza has become less and less in recent deliveries and pizzas have been arriving spoilt with lids crushed, the person on the other end of the phone did not seem to think there was a problem with the pizzas and the ingredients amounts are always the same. He was seriously lacking in simple customer service skills. This has never been like this with any other Papa John's franchise, but I certainly will not be using the Maldon branch ever again.

great pizza ready quickly enthusiastic employees

Absolutely shocking! We ordered delivery, The order was accepted. We waited 1 and a half hours for a message back saying the delivery address is too far away! Phoned papa johns back and spoke to the manager and apparently it’s nothing to do with them!!!!

Brill palce, lovely people, can't fault the place. X

The food was really nice but delivery was 50 minutes late .

original order was between 45mins and hour. rang after a hour and was told it will be another 35 mins. rang back after 45 mins to be told 5 mins..........was alot longer and food was cold and not cooked properly. Will never order from here again. poor. delivery driver was great

Hot, fresh pizzas. Always enjoyable 🙂

Great food, good staff and a really friendly welcome!

Friendly and good staff and pizza was hot and fresh

Absolutely brilliant cannot fault these lovely service and brilliant food! Would reccomend to anybody

Staff very friendly, advised me on what deals are on. Much better than dominos

love these pizzas, they are so tasty, always arrive on time and are piping hot.

Good priced food, cooked in short time

Great quality food, and good service.

Good pizza always . Friendly service

Lovely hot food. Good value. Friendly delivery guy.

Very nice tasting pizza and very cheap. £6.99 for an extra large BBQ Meat Pizza 🍕 😋 😍 👌👍

Amazing staff and service. Good is also tasty and cheap. Very recommend