Papa Johns Pizza in Maldon

I prebooked my order 2pm on the 14th December 2024 for a delivery at 17.15 of 2 garlic pizza sticks many extra dips and a large works pizza with mushrooms taken off and sweetcorn add. Our food didn't show up until 17.40 which was annoying but it happens. Wasn't until my husband opened his pizza he had been given a regular works so had mushrooms and no sweetcorn he hates mushrooms. So called the store right away at approx 17.42. Was told I could have credit or a replacement pizza. I asked for a new pizza as my dinner was there getting cold and my husband was hungry was told he would do that right away Over an hour later still no pizza my food is now definitely cold! Called the store again just to be told he hadn't even started the pizza and could I wait another 20 minutes. I said absolutely not and to just give me a refund. Which I'm still waiting for? I just want the refund I was promised. It's now the 20th and still no refund customer service is very unhelpful and the store say they will call back then don't. Edit I did contact customer services many times very unhelpful. I have now been refunded but on due to PayPal stepping in!

Long wait. Pizza was freezing cold. I nearly broke my teeth eating that pizza. I would rather eat the cardboard then pizza itself thats how cold it was after 1 hour wait

Tried Papa John’s when it first opened and had a disappointed experience. Tried again tonight. Ordered online, an hour and 40 minutes later, after holding on the phone for half an hour without answering. We are done. Never again. Serious service issues an absolutely 0% customer service.

Had to collect the order myself after waiting 2 1/2 hours. Requested a refund and be told my card would be credited within 5 working days! The food is stone cold and they had so many orders and paper everywhere!

DO NOT USE. Awful. Food never turned up. When contacted after waiting an extra hour, said they were really busy and could put the order over for the next day.. doesn’t help when you’re waiting for your dinner. Absolutely useless.

Easy to order, good quality food, brilliant customer service

I phoned store for an update to be told ‘the delivery driver left 5mins ago so the delivery will still be on time’ even though it was already 20mins late. Delivery driver then went to the completely wrong road, despite having our address. When the food eventually turned up (35mins after the end time for the delivery window), it was cold and cookies were burnt. Very average and disappointing.

I never received the food I paid for!

Food never arrived restaurant could not get in contact with driver Had me waiting around for an hour after first call kept saying it was nearly here Ridiculous to work with another company and have no proper communication!

The best pizza and the kindest staff! The best customer service! My dad accidentally ordered my pizza with vegetarian cheese instead of vegan cheese (I'm vegan). Thankfully I checked the label before eating it but I went to explain and ask to remake the same pizza with vegan cheese 🙈. I thought it was probably an error on our part but my dad couldn't pull up the email to check as signal wasn't great for the Internet. The lovely man in the shop very kindly offered to remake our pizza with vegan cheese for a reduced price and added 2 extra sauces for me 😊. Meanwhile, whilst the new pizza with vegan cheese was cooking, he put my starter and the vegetarian pizza (now for my dad) onto the heated surface to keep the food hot for me. The service and kindness is above and beyond! Thank you very much Seiaul 😊 from the Maldon branch (I apologise if I spelt your name wrong, I wrote it in my phone but it didn't save and my short-term memory isn't great).

Amazing mate allways better than domino’s and Pizza Hut

Was sceptical about going here after reading reviews but thought I'd try today as its walking distance for me, from time of placing order to getting my pizza was less than 10 mins, great! Pizza was cooked perfectly, generous toppings, not greasy and tasted fantastic! Not sure why they have some bad reviews as my experience was all good. Will use again!

Seems to be problem adding cheese to the pizza so I made sure to pay extra for extra cheese

the food just did not taste very nice, can't complain about the temperature but the overall taste wasn't very nice.

Ordered for 7:15pm for when a hungry child would be back from rugby training no food arrived contacted via app and message back saying at 7:45pm it was only just being prepared and would be delivered around 8:15pm.

Worst experience I’ve ever had with a takeaway. Baring in mind this is a Sunday night order not a Friday night or any other peak time. I placed the order at around 8 pm earlier today and I was told it would be here anywhere from 8:35pm to 8:55pm. I called at 9:05pm asking about the whereabouts of my food as it was marked on delivered on just eat. The person on the phone took no responsibility and said that it would take another hour because they were busy. So the food would’ve arrived at 10pm with no consideration for my dinner that myself and my family were waiting for. I asked the person to cancel the order as there was no point now and who knows, that hour would’ve turned into a much longer time I’m sure. Please avoid this place and save yourself the hassle.

even with the house being pinned on app & driver phoning for directions 3 times he still couldn't find the house. food was stone cold when it arrived

The papadia was full of grease and really hard shame it was not great at all compared to ones I've had before.

Order time pushed back within minutes of ordering. Arrived cold with missing items. Only up side was the delivery driver was very polite!

Over an hour late, when first rung told it was on the way, and they were busy, even though they accepted the order for delivery between 7:10-7:30! Rung again and told on its way and I would get a free bottle as compensation…. A free 500ml bottle of Pepsi, after waiting over an hour for the food to be delivered. If they were busy in the first place, don’t accept the food for an earlier time.

I will never order from here again. Useless

Absolutely loved it always so tasty and great value for money. Very much enjoyed the halloumi fries very tasty.

It said on here that my order had been delivered when it hadn’t. When I called papa johns they said they hadn’t even started it and this was already past the delivery time given.

Currently writing this review 2 hours after ordering my food it’s still not here apparently it left 40 minutes ago and is still not here yet definitely do not recommend you ever order a delivery from them awful awful awful

When the order was 20 mins late I contacted the shop asking them for an update. They tracked my order and told me it would arrive in 10 /15 mins. Making it late by 35 mins

I havent got my food yet?????!!!!

Never arrived. No answer on the phone

My food hasn’t been delivered yet

Ordered food and waited for 80 mts, tried contacting the store multiple times, later on they picked and mentioned they are cancelling the order as no driver for delivery.

Ordered pizza online through uber eats, after waiting 1.5 hours and calling multiple times, we came to know no driver is available and they cancelled the order. Poor service and no order updates.

Waited ages for my food made me late for work , it said my food was on its way then I called the store and they said it was just about to be made , last time I ordered food from papa johns it also took an extremely long time for my food to arrive. I waited 40 minutes the last time I ordered from the one maldon and that was when I was in cold Norton and now I’ve ordered form house in maldon it’s taken just the exact same about of time for me to get my food this is unacceptable I am late for work

The food was only ok at best. It was late when I called to question why the app said it had been delivered but we hadn’t received it and they said it would be another 15/20 minutes. We don’t live that far away, so it couldn’t have even left yet.

Excellent service and quality of food as usual was excellent except for my Philly Cheesesteak Papadia had NO STEAK WHATSOEVER - although very tasty with lots of onion, green peppers, cheese and ranch sauce but sadly no steak. Disappointed

Prompt service, food was still hot👌 driver polite & helpful. Thankyou

I like the food and everything of it that why it’s 5 stars

The managers such a nice guy and the pizzas amazing

Great service, overall good quality food

very polite delivery driver. deserts were decent

Disappointed and unlikely will order it here. Foods hadn’t arrive yet. Recommend who live in Witham. Don’t order. Best collection. It’s not first time that they did it.

I have ordered from the Maldon Papa Johns since it has opened. I have had a few decent orders with deliveries be fairly quick, and the pizzas being top notch, but, I have had a few shockers, with long waiting times, and sub standard pizzas. The reason I am doing this review now is because I have now had 3 deliveries in a row with sub standard pizzas and a very poor telephone response from the Maldon branch that has now encouraged me to never order from this branch again. I took pictures of the box that arrived crushed and because of long the delivery time, it encouraged me to call the branch. When I explained that the ingredients on the pizza has become less and less in recent deliveries and pizzas have been arriving spoilt with lids crushed, the person on the other end of the phone did not seem to think there was a problem with the pizzas and the ingredients amounts are always the same. He was seriously lacking in simple customer service skills. This has never been like this with any other Papa John's franchise, but I certainly will not be using the Maldon branch ever again.

great pizza ready quickly enthusiastic employees

Brill palce, lovely people, can't fault the place. X

Absolutely shocking! We ordered delivery, The order was accepted. We waited 1 and a half hours for a message back saying the delivery address is too far away! Phoned papa johns back and spoke to the manager and apparently it’s nothing to do with them!!!!

original order was between 45mins and hour. rang after a hour and was told it will be another 35 mins. rang back after 45 mins to be told 5 mins..........was alot longer and food was cold and not cooked properly. Will never order from here again. poor. delivery driver was great

The food was really nice but delivery was 50 minutes late .

Hot, fresh pizzas. Always enjoyable 🙂

Great food, good staff and a really friendly welcome!

Friendly and good staff and pizza was hot and fresh

Absolutely brilliant cannot fault these lovely service and brilliant food! Would reccomend to anybody

Staff very friendly, advised me on what deals are on. Much better than dominos

Good priced food, cooked in short time

love these pizzas, they are so tasty, always arrive on time and are piping hot.

Great quality food, and good service.

Good pizza always . Friendly service

Lovely hot food. Good value. Friendly delivery guy.

Very nice tasting pizza and very cheap. £6.99 for an extra large BBQ Meat Pizza 🍕 😋 😍 👌👍

Amazing staff and service. Good is also tasty and cheap. Very recommend

Amazing service and lovely food!! I absolutely lovely atmosphere, staff were so polite and very happy

I'm a picky eater and so have a very annoying order haha 😅 they are friendly understanding and take the time to get it right, they are second only to pizza but in my opinion on taste and quality, this is my go too please for pizza as the affordability is perfect too. 10/10 highly recommend

So good! Quick food and great customer service.

Food was delicious and considering we ordered on a busy Saturday evening the delivery was surprisingly quick. Will definitely order again.

Super quick, lovely food, great deals and really friendly staff

Lovely staff and service. Great deals too! We have ordered from here many times and the pizza and sides always arrive hot and are really tasty! Would definitley recommend!

Really good service, friendly staff

Second time I bought pizza from this shop, I don't know who call this sweet dough "Pizza'. Absolutely terrible. Lots of sugar and thyme with smell of cheese.

Brilliant service,helpful and polite staff.

amazing staff, so friendly, clean and tidy environment, ate in and had such a lovely time, gorgeous food

Lovely staff, quick service, good experience would recommend 10/10

Helpful staff and food made quickly

Sayed is a geeza come to this establishment

Great food quick and efficient! App is really good! Well done Maldon

Pizza was inedible as the bbq ‘drizzle’ absolutely covered the whole pizza an inch thick. This was our second dodgy order out of 2 and will definitely be our last

1h late almost, order was wrong and a bit cold. They updated the app to say driver on the way 50 min before it did.

Pizza was 30 mins late and cold

Good pizza and friendly staff, very affordable if you collect. No complaints

The pizza was really nice it was delicious the best pizza I have eaten form her

Food was delivered over an hour after estimated delivery time. No phone call to let you know it’s busy and may take longer. Food came and was not even lukewarm. The food ordered was for 3 people and all they offered was a small bottle of coke as an apology which 1 person would drink. When phoned to see where the food was (55 minutes after ordered) was told it had just come out of the oven. Dont accept the order if you cannot fulfil the requirements.

Delivery was so quick and food was piping hot

it's was fantastic to use this app for the first time and to be able to enjoy my foot without using the landline it something I will be using more often thank you.

20+ mins, still waiting for it now. The delivery is a joke, whenever I order from here it takes another 20/30 mins after the time it’s given to arrive

I currently write this after waiting 90 minutes for my pizza delivery, I was assured 5 minutes ago that my pizza would be next. According to the app tracking it was cooked 40 minutes ago so I’m far from expecting a decent dinner tonight when it does finally arrive. My previous order the pizza arrived uncut, maybe it will be cut this time

I got the food in 20mins, and it was piping hot! Really nice.

Best pizza's never had a fault with them.

Fast delivery and really high quality pizzas!

First time ordering and very happy. food arrived quickly, was hot and very tasty - much better than their bigger competitor D....... 😀

Order never delivered!!! Told it was cancelled but app shows it’s on its way.

Great food and delivered on time can’t fault it

Two hours- for ice cream and juice, it took two hours, to deliver ICE CREAM AND JUICE you didn’t even have to make it.

although the order arrived a little later than expected, food was good and lovely & hot! much rather wait than have poorer quality or cold food.

Normally very good , but this time £26 for 1 large pizza, and no 25per cent off as advertised . Had no extra jalapeños that I ask for and it was not hot just about warm. Sorry to say this

Horrible food and delivered sooo late !

The order was left outside the flat block,discovered it accidentally the next day, ruined by rain and fruit flys, I would like a full refund, very unhappy

I did a review 8 months ago and now I'm going to do a more recent review. I've ordered from this like maybe 6 times or more and it still amazes me to see people leave 1 star reviews for this place. Papa johns in maldon does not deserve 2.8 star rating it deserves higher I've not had one bad order. Pizza has been hot and tasty, staff friendly and has some amazing deals. I think this place is being review bombed by people who give them 1 star reviews for no reason or maybe friends of other companies. i saw one reviewer say "go try domino's" which implys this. This place I'd definitely recommend if you fancy some pizza, don't listen to the 1 star fake reviews try it yourself guarantee you will love it. Best pizza place in town!!!!!!

delivery time was good (Although not a busy time Wednesday )food was nice and hot, and very tasty

DONT NOT ORDER HERE. wrong every time without a doubt. Ordered 4 times since opened this year (2023). Useless staff. Not worth the money. Get a domino’s instead.

DIdn't have correct Icecream 2x Papadilla's were too warm to enjoy Cookies were cold & stuck to eachother Brownies cold, have burnt aftertaste

Food was lovely all very hot still considering it was delivered from maldon to witham was worth the wait lovely polite delivery driver

2 items out of 4 were missing. Ben and Jerrys icecream and 1.5 litre of Pepsi

Toppings on the pizza were incredibly sparse, paid extra for sweetcorn and had hardly any, 1 tiny piece of bacon per slice and barely any chicken

The delivery driver was very polite