Papa John's Pizza in Teignbridge

Late hours at the end wrong order . they give me replacement that cost less plus not something I would eat this is second time they messed up other time I find out my food would not come but money was taken

Took so long to get food as only one poor staff member to cover everything on a “Tuesday offer” night, so poor.

Store staff here are really nice and helpful, as are their own delivery drivers. They're unfortunately let down by using Uber drivers, who accept the order, take it, then change their mind. It took two hours to get our food. Food was exactly as expected.

Many items we ordered weren’t in stock then when we asked for certain replacements they got them wrong

First time ordering with Papa John's and would never do again. The food was over an hour late, when asked where it was they said it was with the driver. I then received a call 20 mins later from them to double check part of the order - so it hadn't left and they lied.

Surprisingly good, it was a bit late but the food was warmer than I expected, I called the restaurant and they sorted everything.

Had a call after it was already scheduled to be delivered to say they were out of stock of some things we ordered. After amending the order it was then 1hr 20mins late to deliver barely warm, soggy, unappealing food that looked as though it had sat around for hours. Awful.

Some of food was undercooked. Potatoe tots soggy Chicken poppers was not cooked for long enough chicken wings drowned in sauce.

only when I called did I get an update that it was still in the oven half an hour after it had apparently been delivered. food arrived hot thankfully. understandable that the takeaway was extremely busy but an update would have been appreciated or even closed the orders if you can't handle it. The staff are very friendly and doing they're best.

food never delivered but said it has been. rang restaurant but it’s closed.

Ordered at 15:54 with an expected time of 16:20-16:45, it came at 17.10 and cold, disappointing as it’s only 2 min walk away. The pizza was tasty but would have been nice hot. The cheese was hard. Had to warm it all up to get the cheese stringy.

Delivery driver needs to be sacked I want my money back

It was very well! And still warm when arrived

food was lovely lovely lady driver never caught her name was sweet as pie xx

Ordered 2 hours ago and still haven't delivered even though it states delivered. Never had this problem with dominoes

Had a busy night but when it came was fresh and tasty manager very pleasent about it.

Terrible service and was told they only had XL and small pizzas...no large ones????. Staff have very bad attitudes and have absolutely no clue what they are doing. I would definitely not recommend ordering from here and if I could rate them a zero then I would.

The food was hard to eat and low quality

DO NOT ORDER PAPA JOHNS ON HERE!!! I ordered as it said 25-40 minutes wait. We ordered at 6:30pm and our delivery did not turn up until 9:20pm!!!!!!!!!!! Absolutely awful, will not be ordering again

I’m waiting for a refund for 17 days now, I had an order cancelled on 01August, we are in 17 and still I didn’t receive it. Iv spoke with 4 people from them, all said to me the same thing, don’t worry sir, I will resolve this and you will receive the refund in 3 days. Liars. Ridiculous and unacceptable.

Unfortunately wasn’t delivered even though app said it was and money went out of my account.

Food never arrived, I received a phonecall to say tbe delivery driver had broken down, which is nobody's fault, these things happen. What's frustrating is that the restaurant could not cancel my order because their higher ups don't allow it, they would get in trouble for cancelling. So now I'm having to wait to cancel it via JUSTEAT, and have to wait days for refund. VERY poor first impression with this place.

This is the second time Thai has happened now… ordered at around 5pm for 6:30 delivery. I contacted them to be told it was stuck in heavy traffic… it’s a 19 minute drive and on checking maps no red/orange areas en route for traffic/accidents. At 7:30pm so an hour late I honed the restaurant to be told that it had only left 15 minutes prior. The food arrived cold. It’s really not good enough. The staff clearly need more/better training.

Over 2 hours late its insane called up got no help whatsoever was ment to arrive at qauter to 10.

Lovely food, although pizza quite expensive for size. Really tasty and enjoyed what we all. Would buy again .

Like the rest of the reviews I’m afraid, food arrived over an hour late and was stone cold. Suspect they’ve bitten off more than they can chew with the delivery promise to Dawlish. Shame.

Waited an hour and then the app went from saying they have the order straight to enjoy your food. Sent a message to say food not arrived and got into bed thinking it’s not coming. Another half hour later it randomly arrived 🤦

unfortunately the food was an hour late and all of it was cold when it arrived

Would be zero stars if I could.

Took Over an hour for the delivery and when the pizza did arrive it was cold, This is not the first time it has happened.

This did not arrive restaurant have confirmed

I placed the order at 3:20 for delivery at 4:35 for my partner when he came home from work as we had a quick turnaround. It got to 4:45 and heard nothing. I contacted the restaurant who sent a message to say it was on its way… it still hadn’t arrived by 5:15 so i requested a refund, which the restaurant refused, saying that the delivery driver was stuck in heavy traffic. The delivery driver arrived on a motor bike… so clearly they’d just forgotten my order! The boxes were damp, damaged, squished

had a call at 20:25 to say an item ordered was unavailable, no option for refund, said to just put something else instead. Told order was just coming out the oven and would be with us in about half an hour. I called back as for still hadn't arrived 50mins later, was told it was on the way. It arrived half an hour later cold and barely edible. Clearly taking more orders than capable of delivering. Feel sorry for the staff as they were polite but clearly working in impossible conditions.

pizzas were awful, no pizza sauce or toppings hardly, truly awful, was not helped by fact it was cold by time got to us, so even worse

got a notification my food had been delivered rang the restaurant to be told it was leaving in 10 minutes arrived 45+ minutes late, cold and soggy. complete waste of money

A huge thank you to Megan and the team for helping some of our Year 6 children celebrate completing their tests in style with discounted, delicious pizza. Made the mistake of contacting Domino’s, and after promising similar, their area manager decided to pull the plug and disappoint the children a few days before. Up stepped Megan and her team to save the day. Thank you!

I ordered and they lied that my order's been delivered. So I called them and they said "oh, your pizza is in the oven". Then explained what the problem is and asked for a full refund. And then they pretended they don't understand what I'm saying and hung up the phone. Management and employees are absolutely ridiculous. I've never had problems with other Papa John's shops just this one (Newton Abbot)...

Never actually received the food but still been charged for it.

No one in store. 10+ minutes after order for collection was placed they cancelled, literally watched them cancel it while I was in the store despite no one being there prior to this

Over half an hour late. Pizza cold and missing toppings. Delivery driver miserable.

One item missing, one item was completely wrong and they gave us the wrong sauces

this order fine. Subsequent orders - was informed that delivery was on route. Turns out they were lying, order was not on way and had a notice from just eat to say 'order cancelled' not very good service at all. Would definitely go elsewhere for food, do not rely on papa John's at all.

Absolutely great experience. The team here worked with brilliant customer service and the pizza was (pardon my language) F’ing brilliant

Pizza was so late it was not even funny. Rung up the store and they put the phone down. Do not order from here. The service is beyond poor.

Was worried when reading some of the other reviews, but food came on time, everything was delivered and all tasted great.

Order was an hour late and freezing cold, Iv tried to call them and been on hold for 1 hour and 10 minutes so far. Very disappointed. Do not waste your money here. Appalling service.

My food hasn’t even arrived and will not arrive. I was told the driver couldn’t find my address and called multiple times, no miss calls. I wouldn’t order from this place unless you’re in the same town, but judging by other reviews, I wouldn’t order at all.

Over an hour late and nothing from just eat to say part refund or that and the food is stone cold

I was shocked. Newton to dawlish warren and the food was hot.

Food was late, and also stupidly wrong…I ordered a chicken combo box and instead got given the fried potato things….how?! 😂😂 jokers

Late, food arrived cold due to the ice cream being placed in the hot bag with the pizzas. So pizzas were soggy and ruined and ice cream was melted. Requested a refund from Just Eat who said that as the food was edible the refund would not be granted. Utterly ridiculous.

I visited last night (a Saturday) to pick up a couple of large pizzas I'd ordered online for collection. Was astonished to find only one employee churning out all of the food. She was doing a sterling job, despite obviously having a mountain of orders to deal with, both from online and walk-ins. Food was great, as usual.

order was over 2.5 hrs late, food was cold and just not worth the wait or money. I’m not picky, especially when i’m hanging to this degree, but it was literally dripping in an ungodly amount of oil, potato things were half cooked n soggy, literally couldn’t even say one good thing about this place 😁

We waited for nearly two hours for our delivery and nothing arrived. We contacted Papa Johns to find out our delivery status. No apology for the delay, just asked if we could collect our order or we would have to wait another half an hour. The food finally turned up after waiting for almost three hours. The pizza was cold and tasteless. Very disappointed.

The most useless take away ever. I ordered through Just Eat, they accepted my order. 1 hour later. No pizza. No answer on the phone. Order says delivered. Absolute joke.

Over an hour late. You can't get through to the company on the phone. They delivered after everyone was asleep, because they were an hour late. Food was stone cold. Absolute joke.

Food is as you'd expect from a fast food restaurant, above average but nothing to write home about. Service not as you'd expect though, below average, staff are nice enough but don't seem to care whatsoever & have missed items off an order several times. All in all slightly underwhelming and frustrating as I do like to take away from here for convenience sometimes.

My cauliflower wings box had potato tots in it instead which was quite disappointing and it was really late. Delivery lady was really pleasant though

Can't really complain. Used it twice, both times the pizzas were decent. Friendly enough.

Order was over two hours late missing items and nothing was done about it whatsoever absolutely appalling.

Ordered my food at 8pm, it’s currently 10pm and it still has not arrived. Last call to the restaurant at 21:30 telling me the order had just left the shop. No apology from them for how late the order was. Absolutely awful.

I can only assume the management at the Newton Abbot branch see customers as a nuisance based on my experience this evening. Ordered for delivery at 7.30pm, at 9 pm still no delivery, in spite of the app saying our food had been delivered. Called the branch and was told my order was just out the oven and out for delivery. 30 minutes later and still no delivery. (10 minute drive from store to my door). This call, I’m told it’s 10 minutes away, at this point I accepted the offer of cancelling the order so let’s see how great the refund goes. For reference, the order is 1 pizza and 2 sides. Honestly, how hard is it to make and deliver pizza, I’d genuinely like to know what went wrong.

Brilliant service and delivery

Honest Review Ordered a double pepperoni with standard crust I have say it was perfect !!!! The service from the staff came with a smile and she was very polite. Regardless to say I will order again

Amazing food, arrived quickly, great value deal. I recommend

Over 2 hours late. Food was cold. Order was missing dips payed for. Thanks

Food was pretty standard, ordered for my daughter’s birthday. But rarely do you see positive reviews about the customer service being praised when taking the order over the phone. A special mentioned is deserved for Nicole who I rate as 5 star customer service skills, nothing was a problem when order was changed several times. Hope you get recognised for this Nicole!!

Didnt get ice cream pizza was burnt food was late

Accurate, quick, nice and hot, friendly delivery driver, easy online ordering, and yummy! :) Edit Feb 2024. For the second time now I've had something wrong with my order and it's felt like a massive battle just to get a simple resolution, and has put me off from ordering again, so have edited my review from 5*. First time there was no BBQ sauce on the BBQ pizza I ordered, and person on phone made me feel like I should just get over it. What they should have done is just sent the correct order out but they agreed to bring us some BBQ sauce (normally it's cooked with it on of course). Tonight they failed to supply the drink we ordered as apparently have no drinks left at all-not a big deal but they still have them available on the website and never let us know, told us would be refunded but it wasn't sorted automatically and I had to ring and chase this. On ringing she didn't know what to do, told me they could give me one next time I order! Had to ask to speak to manager and she just said they'd refund it which is all I wanted sorting in the first place! (I used points, they couldn't add them back). Big fuss over nothing. The food was fine other than all squashed to one side in the box. It's really disappointing when you pay a lot of money to have a treat and you get poor service.

Seal on box broken, wrong pizza inside ( added beef and thin base)

Topping was nearly non existent, no pepperoni and was cold when arrived. Yeah …. Won’t bother next time.

Got my order incorrect and then said they just "don't look at tickets" when I asked for a replacment they said the driver "doesn't like going to teignmouth so they won't be going back". Customer service was awful and food not even that nice. Don't order from here

Ran out of all drinks apparently had to ask where it was.? Delivery man said it has been credited. It wasn’t had to manually do it myself. But annoying but good we did get was nice.

It was missing items. The delivery driver said they ran out, but it was too difficult to update Just Eat.

Food was hot and delivered on time and very tasty very happy kids thankyou

Food arrived one hour late and was stone cold, very disappointed

Tasty Pizza, but awful delivery time resulting in it being barely lukewarm. Assuming this branch is just short on drivers currently, but it needs to improve quickly.

Still not received our order, est ETA 8.15. it is now 9pm called the restaurant 45 mins ago as app said it had been delivered, they said it was on its way and the app can be ahead of itself. Called again 15 mins ago, they said we were the next to be delivered. Still not here. 🤷‍♀️ looking forward to cold food, if it gets here!

Food was terrible and cold - not ordering from them again

Food arrived 40 minutes after latest expected time, food was freezing cold when arrived. Restaurant called to say had run out of chicken so we could have an alternative topping, this was a long time after we originally placed order.

I've just had to call to see where my food was 45 min after ordering to be told it will be a further 60 min. I've cancelled the order, I now have to wait 7 days for a refund

Food excellent as usual. Delivery driver wasn’t given an item and he went all the way back to get it. Give this man a pay rise. They usually shrug their shoulders!

Order a pizza online system crashed, took my money but no pizza had to order again and pay again, so paid twice for one pizza over a week has elapsed still no refund better off going to Dominos better pizza and more trustworthy than papa Johns, most annoying bit is no contact even though I have spoken to two supposed managers and all the details were logged very poor customer service! Update today is the 2nd of January despite numerous attempts to get my money back still nothing so they have had my money 2 months now absolute joke customer service! Up date after speaking to Sarah at customer service finally got my refund today 3/1/2024!!!

Wasn't aware it was out for delivery and unsealed boxes

It arrived I was missing my potato tots. I rang to tell them and they never turned up after. The pizza had no sauce on the base. They're normally really good but this was the worst experience yet

Great delivery service. There were items missing but the driver went back to retrieve the items. 5 star :)

Ordered a pepperoni pizza to takaway. The pepperoni was underneath the cheese even though its called a topping. completely slid of the base Was the most greasy pizza i have ever had in my life. Never again.

On the day we ordered apparently they ran out of chicken problem with that is 75%of the pizzas have chicken on them so not ideal but the service was good and we got our order promptly

Ordered online for delivery. Food never arrived. Can't phone them to get update as they don't answer. Absolute trash.

Absolutely lovely pizza! Wonderful staff and nice and clean. Thank you 🙏🏽

I ordered 1 large pizza Found a long hair in it aswell as small piece of blue plastic I'm assuming is part of one of their gloves, completely gross will not be back

Placed an online order for collection for there cinnamon pie, on collection theyd ran out of the icing that comes with it so i rejected the order as dont like it dry...... Theyre unable to refund in store so called customer service following day to request refund, they refused to deal with it over the phone said i had to request the refund online so i hung up and went via their online service. A week on still no refund or response so i had to raise via paypal...... Papa johns has claimed i recieved my order and its been a real ballache to get a refund. You shouldnt sell goods you havent got all the ingredients for and if someone refuses the order due to this reason a refund should be given immediately. Not the first time this has happened but will be the last time i order anything from this company

Big, sharp shard of glass / plastic in my daughter's pizza, which she nearly swallowed. Unforgivable.

We had our 2 pizzas arrive last night and they were dreadful. We picked up a slice and the toppings fell off instantly as seen in the pictures below. We phoned up the store and the on shift manager (Friday 11th August at 2120) said it was due to it be being 'hot'. As we had a slice of the pizza he said there was nothing they could do for us and we were left extremely disappointed in the service provided and the standard of pizza we received. We will not be returning again!

Vicky was so friendly and helpful for finding the best deal, her great customer service made it an excellent lunch! 👍

Absolutely delicious! Amazing staff so helpful and kind, best pizza we have ever had as of yet, thanks Ellis for your help, very professional

Absolutely and completely shocking. Ordered food, said it would take an hour to get here (we live 15 minutes at most away) food was estimated to arrive at 2:30 (we ordered at 1:30ish). It is now 3:40 NO FOOD HAS ARRIVED. Completely shocking. We tried to ring up left on call for 20 minutes and after calling multiple times again just got hung up on. Shocking service. Obviously the staff are shocking. Should of gone to domino’s. We just rang up, answered right away and the order will be here in half an hour. You should be ashamed of yourselves. Had better service in 3rd world countries.

Ordered food, after twenty minutes order was cancelled with no explanation and nobody answers the phone. Useless.

Ordered food, after twenty minutes order was cancelled with no explanation and nobody answers the phone. Useless.

Been there twice, 1st time they forgot my order, 2nd (& last) ordered on my phone, website crashed twice, arrived to collect on time i was given & it hadn't been made. Another 20 minutes so returned on time. Waited 5 minutes, pizza put on the counter, waited another 5 minutes to pay, offered a free drink in compensation when I complained. Won't be going back there again. Wouldn't trust them to run a bath.