Papa John's Pizza in Mendip

Never showed up !! Waited 3 hours, no one would answer the phone to give a update on where the food was,

Been waiting for 1 hour after my eta and the order still didn’t arrived

I'm so pleased with the service and food quality

Concidering I live in Warminster, Wiltshire and the food came from frome it was delivered and was much hotter than some pizzas delivered from Warminster. Amazing. Love it. Thank you

excellent staff and the food was amazing moreover staff was well trained and the quality of pizza and sides was very amazing

Delivery driver couldn't find house, after giving clear instructions on where it was. Didn't bother to call us, after calling the restaurant said he gave up and went back. Didn't apologise for the inconvenience or even offer any discount or sympathy for such a disappointing mistake

Time was pushed back and then was late on top of that, food was cold and smell and tasted off.

Used to really like them, yes the odd time delivery was a little late but was always sorted. However the last two times the standard of the pizza has definitely dropped which is a massive shame. Sign of the times perhaps with everything going up in price.

Burn garlic bread have photos need a refund

Use to really like these guys. But they can’t seem to get an order out anymore. Made me wait 4 hours for nothing. Still no pizza actually, even tho I was told twice on the phone I would receive my delivery.

Wouldn’t even really give 1 star, have ordered from here several times and not had great experiences but gave them the benefit of the doubt and ordered again. Never again! Placed the order at 21:12pm with an estimated arrival time of 21:45- 22:00 this was then changed to 22:05-22:25. At 22:15 I called the restaurant to see if our order was on its way as I hadn’t even received a notification, I was told it was on the way and should be with us by 22:30 at the absolute latest. 22:30 came and went still no delivery, I called again and was told “I’ve got no idea where the driver is or what he is doing” and that they would call and find out where he is and call me back, I didn’t get a call back…… I called them again at 22:56 at they close at 11pm was told it was 7 mins away but they had put in a free tango into our bag. The order finally arrived at 11:01pm. Save yourself the hassle and don’t bother ordering from here if you want to eat anytime soon!!

It was good but the driver was not clear where he was

Wow, I wanted to order pizza , but on reading the review I would not order from Pappa Johns. Please get your act together.When customers order, why are you not delivering?

Made our order, they took our money but of course our food never turned up, no contact from the driver, complete lack of communication! Awful!

Not happy with how long it took for my food to come and how cold my food was was not acceptable at all and think compensation is deserved for this

Late, freezing cold, offered half my money back as just eat credit. Nah I'll just contact my card issuer and refund it myself then hand this to trading standards

Little problem last time. But these guys sorted it lovely bunch of people and food!

Arrived early, was piping hot and delicious!! Thank you!

Late but still hot and fresh, great food. Beats dominos 👌🏽 🍕

It was freezing cold and had no dips in the box

The team are so nice, polite and really want you to enjoy your pizza- piping hot. I normally collect our pizza and the team are happy at work.

Good food from here but the delivery time today was awful

Not sure why this store is still open if they seem to never deliver food??? Ordered on Thursday and never received my order and no refund and no explanation to why they didn't bother to deliver! Luckily just eat gave a refund but surely this isn't how papa John's would want a takeaway to be ran...

Took the order and never delivered, won't answer the phones and going in store for a refund didn't work as the staff are rude and useless

No communication and when trying to ring there is no answer. Such a shame.

First time ordering at papa johns. 2.5 hours since I ordered and still no sign of food!!! No one answering phone and can’t get an update. Absolutely terrible service. I will be looking to get my money back and won’t be using again. So disappointed.

Hi it’s 9.07pm nearly an hour after original estimated delivery and we have still not received our pizza! This form suggests that it’s been delivered!

Haven't received our order yet.. almost 2.5 hours after we placed it.. cant get hold of Frome restaurant at all.. and no food delivered!

Food never showed up and they don't answer the phone!

Poor - I’d avoid this branch. Customer services is a joke too. 0/10

Never tried papa johns pizza before and will never try it again! From this store, eating nothing all day after a hard days work, I didn’t have time to cook so I ordered a delivery, Timing was not a problem and the driver was great. However, The next day I was feeling awful, pains in my stomach with a headache, vomiting and diarrhoea. Usually have a cast iron stomach but I’ve been in bed for two days straight. As a trained chef myself, I am ill, shocked and disappointed at the lack of care to my food. Disgusting !

Have only used this place for collections but that’s always been prompt, the pizzas have been really good and there are decent offers to be had for collections in the app. But definitely deserves better than the 1 star overall rating it currently has at the time of writing.

Ordered online. The food never arrived. Spoke with 2 people in the shop who mugged me off and ignored my calls to resolve the issue. Horrendous service and customer support!

Food arrived cold, wrong sides were sent. And was sent Pepsi max cherry instead of Pepsi max. Pizza was ok but wouldn’t order again.

Don't order from.here - .Order super late !!! AND COLD

Order was quite late. After ringing the place all they had to say was it’s on the way. No indication of how long they would be.

The papadias I ordered were burnt, greasy and didn’t have as much filling as usual, which was disappointing because I actually usually enjoy them more than the pizza. It’s actually put me off ordering them again.

I have ordered for delivery 2 times now, both times I have been left waiting over an hour for my food. When phoning papa John's to ask where my food is. She was not helpful at all. The website states that the food has been delivered when it hasn't. I'd choose dominos any day over papa John's

Very good and friendly service.

Placing an order at 8.10pm I would never expect to only be recieving my food at 9.40pm. I called the restaurant twice only to be told it was on the way. Food was ok but won't reorder

Swear down these guys like to put your pizza in the fridge before they send it out for delivery. Ordered a Philly steak XL, and poor thing looked like it had survived the first Gulf war.

The pizza was overcooked and the garlic fingers had no taste of garlic. Although I entered my address for some reason the driver said there was no house number - don’t know what happened there!!

Delivered on time and piping hot. Thanks team!

Order was late for delivery then when delivered items missing over 2 hours of waiting to eat!

The food and people at this branch are really good and I've always been grateful for their service. Sadly Papa John's supports apartheid and genocide and the company needs to address its moral standards. So I'm joining the global boycott✌️

Very good service and the pizza are delivered 😋😋😋😋😋

Ordered at 9.15pm delivered at 11.10 very poor service

Very nice pizza and the staff were brilliant

Food came hot and delicious, thank you very much

I had an exceptional experience at Papa John's, and I must commend the staff for their outstanding service. From the moment I walked in, I was greeted with warm smiles and a genuine willingness to assist. The team's dedication to ensuring customer satisfaction was evident in the way they handled my order – accurately and promptly. The staff's professionalism and friendly demeanor made my visit truly enjoyable. Kudos to the Papa John's team for creating a fantastic dining atmosphere. I'll definitely be back soon!

Pizza was all destroyed and looked like he dropped it bc it was all mushed up in the corner of the box

Papa John's Frome produce rubbery, tough pizza bases, toppings are great but undone by the horrible bases!

Amazing food , the pizza was top notch , I will be back , 20/10 -frome pizza critic

I did not buy from this chain before, but received in the post one of their specials flyers. I thought I will give it a try and for the last month or so we are buying from the Frome outlet. The place looks modern and spotless clean. Its small , no tables but waiting benches. The pizza is very good and excellent value for money.

Very nice staff nd very helpfull

Arrived very late and stone cold.

Ordered a create your own - only 4 ingredients and they left one off - the main one I wanted!! Not impressed as its nearly £2 a topping!!!!!!!

Pizza was hot, delivery was under 25 minutes

Awesome r service pizza was hot

Amazing as usual Thankyou for swapping out the unwanted dips much appreciated :)

We made an order at 9.30 for delivery were told it would be between 10:30 and 10.45 11.00 comes up and I rang the restaurant. They were running behind which is fine. I was told I'd get my food within the next 40 mins. It's now gone midnight I've had no food and the phone isn't being picked up it just keeps ringing. I understand things get busy and these things happen but this is ridiculous

Never recieved the order. Called in just before 9.30 and told 10.30-45. Nothing at 11 rang the restaurant and was told they would have it to us without doubt by 11.45 it's now gone midnight no food and the phone lines have closed

It was all cold as well as late shame

Arrived 40 minutes after latest delivery time window. Pizzas were Luke warm, congealed and stodgy. This is the second order in a row that has arrived late and cold.

Item stated a time for delivery rang the store and the person I spoke to on the phone said it has only left the shop so had to wait another 45 minutes

Pizza was hot and tasty, but was really chewy. Not up to your usual standard sadly.

Pizza was great. Unfortunately delivery driver left it on outdoor furniture and didnt knock the door.

We ordered 2xxl pizzas which were absolutely delicious cooked to perfection and arrived piping hot. They were so good that we ordered again the next night which again were probably the best pizza we had ever had delivered. Plus with their offers its really good quality and value Almost tempted to order again tonight.... Thanks you . Until next week.

Order was was over an hour late of given delivery time at order. Phoned in store twice to check up on order and customer service was terrible

Awesome service my kid Ava very much enjoyed it! Food was perfect too!

Food was fine. Said 30-45 mins when ordering but soon after that increased to roughly 1.5hours. store didn’t relay delivery instructions properly to driver so had to wait in car park until he arrived.

Order arrived on time, food was as ordered and hot! Happy days, will order again!

Arrived late, (time of delivery changed 3 times) pizza arrived cold and tastless. Hardly any toppings (inc cheese) overall a really poor service. Bbq sauce was disgusting. Worst I've ever had. A refund would be nice

Missing bottle of Pepsi and missing bbq wings very late and delivery woman was rude

Still haven't received my order been waiting well over an hour

Pizza was stone cold upon arrival and wings were luke warm.

Order cancelled when they refused to take cash. Useless

Food never turned up. I called to see where it was and they said 10 min but it never came. Can I have a full refund please

Only 5 minutes out of the time slot but very happy Thank you x

Driver was not willing to deliver food where asked. I wasted an hour waiting for food and ended up ordering somewhere else.

Would rather have eaten the box as it may have contained my moisture content. Avoid or be disappointed

Rubbish service order a pizza at 21:30 only for it to arrive at 23:30 for it to be burned won't be using again unfortunately.

My hot buffalo wings X6 only had 4 in each box and weren't hot!

Food was cold and nearly an hour late

Opening times not accurate. Staff just decide to clean up early if they feel like it.

Easily the worst pizza I’ve eaten, bought the Philly cheesy steak pizza and then was given about 5 tiny pieces of dog food grade beef. The tater tots looked like they were straight out of Iceland and had slowly cooked and defrosted in the sun and then dragged across the “kitchen“ floor for there toppings, burnt cheese on top and army rations of bacon also cold. Called them up requesting a refund politely. And was told to go to head office. GIVE THIS PLACE A MISS!! Dreadful.

It was brilliant! The pizza arrived on time and piping hot; tasted superb ; and was an all around winner!

Nice food, good staff, easy to. Order

Terrible service, phoned to change an online order literally after just clicking send and the guy said the order was in the oven, asked for it to he remade but they said it was not possible. Everytime I'm in the store people are complaining about there order or phoning up yo complain. Better to go to Domino's pizza they at least have decent customer care, won't be visiting Papa Johns in Frome again.

Unfortunately the pizza base was very dry and overcooked and the jalepon cheese balls have huge lumps of pepper in them which is a little strange but maybe that's how they do them.

They don't accept cash, just a warning. Lovely pizza and great value. Parking on site

Pizza hardly cut up and all messy

Everything was perfect food was delicious good deals

Bought 2 pizza 2 starters deal for the 1st time. Not impressed. Burnt crispy pepperoni on one. Chicken fajita toppings sparce. Discusting garlic dips had to throw them away. Turned up late and cold. App said it had been delivered When it had not so had to call them. Really bad experience, will not be going there again. Total waste of money.

I've had the same in Wales was way better, and took ages to deliver

Tidy shop, The Manager was very helpful with a small problem we had. The pizzas were good

Delivery diver was polite and efficient. Food was over cooked. Restaurant didn't look at preference box, all in all very disappointed

My first experience was fine, but the second time was an absolute nightmare - an hour and a half late for delivery, and I'm sure it only happened at all because I called them twice. it was supposed to be an impromptu treat, but ended up being 100% more stressful than just cooking something unfortunately. I'm still waiting for a refund I was promised on Feb 1st (it's not "company policy" to give them over the phone so my option was to email). It's rubbish because the actual pizzas are good, but it's just not worth the risk or bother again. EDIT As I am not able to reply to the Papa John template/response here on Google: I have just resent the entire email chain to the customer services email address that has just been given to me again. The lack of response so far has been highly unprofessional. The business model seems to be set up so it's impossible to receive a refund in store (as mentioned it's not "company policy" to issue these over the phone), and the promised refund via email has yet to appear (complaint issued weeks ago, and the "5-7 business days for refund to appear in your account" statement lapsed weeks ago too). This is NOT good business.

There are some hygiene issues going on in this branch. Both my partner and I were ill after eating their pizzas. Looking at local forums, we’re not the only ones.

Really long wait for very mediocre food. Process of getting a refund also took two weeks for them to get back to me