Based on 31 opinions finded in 1 websites
Based on 31 opinions finded in 1 websites
Nº 603 in 696 in Mendip
Opinions
Did a party Disco here, great place to private hire for a special event
Nighthawk Disco . 2023-08-14
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Nice food. Cafeteria style. Seems luck of the draw if they give you a full plate of food or not. I got half what another patron got and I wasn't happy.
Gyles Brown . 2023-08-12
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Helpful lady at till. Nice food.
Andrew Ruff . 2023-05-28
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It looked like a shool cafertia decent verity of food but they gave me to many nuggies.
natural belle . 2022-10-26
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Somewhat overpriced but that's what you expect in this kind of tourist attraction. Food was school-dinner style, fine but very basic.
Will B . 2022-10-24
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Don’t waste your money here, in jack sparrow style it will be stolen. Picture is £20 worth, cake dry as a bone, kids roll exchanged due to mould on it, chips and sausage roll clearly the cheapest money can buy. It’s a great attraction Wookey hole, let down badly by a £10.99 school dinners. I mean outside source the place to a someone that cares…
Paul Richards . 2022-09-02
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Astonishingly delicious food, competitively priced, brilliant restaurant in the marina. Open to the public too I believe.
Gary . 2022-07-24
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Had Breakfast in here, food was ok and coffee was fine.
Mr Fletcher . 2022-04-15
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AMAZING SERVICE. The food was good and service was quick. Patrick & Maddie in particular Made us feel Really welcome and Both made our experiance at the whole attraction much better. (On site pirate golf etc) Thanks to them and the rest of the team for a great holiday.
Simon Mayhew . 2022-02-24
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After 75 minutes waiting for chips we gave up and asked for a refund, they were not happy but complied. Take a pack lunch.
Mossy Wan . 2021-09-03
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The attached picture is apparently a £9.99 portion of "homemade" mac and cheese. Comes complete with half a plate of cheap salad to bulk out the plate and two solid pieces of garlic bread. The children's food arrives on red hot plates so beware. We had to ask them for a different plate to transfer the food onto.
Joe Chattell . 2021-07-24
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Wasnt expecting much after seeing previous reviews but we couldn't fault it! Excellent food & super friendly staff. Highly recommend trying the wookey cave cheese.. Amazing! 🤩
Jadiewades 84 . 2021-07-12
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We went there as a family and had a very open mind. We weren't expecting Michelin Star Food but honestly the food was great. The kids said they enjoyed the food here more than a large chain restaurant the night before. The service was great, very happy and upbeat. The cheese is definitely worth a try even if cheese isn't your thing. We'll definitely be coming back to try out the full amenities when the theatre is back open! Keep it up!
Stephen Kent . 2021-07-12
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It was pouring down..we opened the door to be met by a young girl who looked surprised to see us. When I asked if this was the wrong door she said it was shut for a reason as they weren't open yet. It was 5:25 and our table was booked for 5:30, I said should we have stood outside in the rain. The food was ok, well it will keep me alive til morning.
Neil Holmes . 2021-07-11
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£45 for 2 meals including starters. It was frozen food at its finest. Ridiculous pricing for food a dog wouldn't eat. Avoid
Jake . 2021-05-28
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Our stay was truly horrible, but unfortunately not because of the Halloween theme. We stayed at the Wookey Hole Hotel and so we had the luck to "enjoy" the Captain Jack's two times. Please avoid this place! Evening: due to COVID, the restaurant was not crowded, but we had still to wait for over 50 minutes for standard convenience food with two children. Food left the kitchen in a 15 min. time interval. The quality was sub-standard for this price. Morning: for breakfast, we weren't expecting high standards, but the bad quality surprised us again. The liquid they called coffee was like the rest: really cheap and bad quality. Good to know, the stuff is allowed to get a coffee from the proper coffee machine, but not the paying guests. The continental Breakfast was a prepared box and felt like eating on a camping site. The ambience itself is also very low standard and the toilets are not clean. Try to find another local pub or restaurant.
Christian H. . 2020-10-26
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Where was the food? The only thing that was their was overpriced sandwichs
James Daniel . 2020-09-19
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Contrary others, i had a really great time there, all very clean, the employees were very promptly and honestly the food it was actually great! Small portion! Really!? I barely could finish my plate and I was starving!
Ionut D . 2020-09-13
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I don’t see why all the bad reviews, we had a vegan and two veggie breakfasts and it was good.
Mandy Given . 2020-09-06
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Visited today and having seen the lack of cleaniless, chose to buy the kids a packet of crisps and a bottle of drink. The tables were filthy, and the courtyard seating area by the rear entrance is just horrible. It needs some serious investment, which is a real shame as the caves were absolutely amazing and the guides helpful and knowledgeable.
Claire Hall . 2020-08-30
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Poor quality, high price and not very clean. Having come here after visiting Wookey Hole caves I'd recommend anyone thinking of going to Captain Jacks to find somewhere else! Different set up due to C:19 but communication from staff is very poor. Ordered and told to take a seat, we sat down only told to move as we weren't allowed to sit there due to restrictions. Could of told us before or have a sign! Food is substandard, poor quality, small potions. Table we sat at was disgustingly dirty and clearly hadn't been cleaned for some time. Floor was equally as dirty. Table next to us, a family of four asked the server for cloths so they could clean their own table! Considering what is happening around the world at the moment I would have thought cleanliness would be at the top of the list, certainly not at this restaurant! With the cleanliness issue, food quality and prices this is a definite NO NO for a revisit.
Alan W . 2020-08-15
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Terrible service! For a fish a chips it took 54 mins before they serve us our order. Avoid eating in this old smelly place.
Sif Norse . 2020-08-10
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£10 for a burger i could not eat as it was so dry and the bun seemed to be left out all day as it was so dry it fell to pieces . Dont bother wasting your money and go to the local pub
Ben Sampson . 2020-07-19
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Huge seating area & healpful staff. Food is served using paper plates and plastic knife & forks due to COVID
Sebastian Joseph . 2020-07-17
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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9 Opinions
2 and a half hours and three phone calls and still no pizza. Don’t need to say more really! Being told it’s in the car for delivery an hour and a half ago so I dread to think what it’ll be like when and if it ever arrives.
2 Opinions
Beautiful fish and chips , best in the area , good menu good service .Tates as always been good for as long as I can remember changed hands a few times but it’s just like back then .
193 Opinions
New name and remodeled awesome view and great staff especially Andrew and Lisa But someone has to tell the kitchen manager or what ever he is that people eat fish and chips for dinner as well as for lunch. Why on earth would you fish and chips for lunch and not available for dinner as they do fries with the burger so why can’t they drop the fish in the oil as well. As much as I like the place it could be a game changer when picking a place for dinner.
16 Opinions
Just called in unexpectedly on the way home for a couple of drinks. Didn’t really know what to expect but great friendly staff ( Sam and Rebecca) Really pleasantly surprised to receive such good service which is hard to come by these days! They made us feel really welcome and served us drinks at our table which is always a bonus! We’ll definitely return as a great place to have a drink as well as a meal! Thanks both!
13 Opinions
When attempting to order a custom pizza I was told what I wanted was not possible. Very disappointing and confusing for something that apparently made fresh. I was informed this was because of policy but the manager was unable to elaborate. For a company with such a low rating, you are not helping yourselves!