Papa John's Pizza in North Devon

take a while after I ordered like 45 minutes

Papa johns very good service and l gonna say this is most amazing ,affordable pizza in the whole Barnstaple . The pizza is very tasty .

Barnstaple pappa johns is a big disappointment, They need to employ staff that can speak and understand English, The pizzas are lacking taste and I noted very little if any base tomato sauce on the pizzas, Won’t be buying any more pizzas from here,

pappa John's are usually pretty good but not tonight!! I made an online order tonight and the payment failed twice (even though the money was in my account) shortly after I had ordered online the payment was taken out of my bank account but their wasnt any order confirmation via email. phoned them up and explained what had happened and they explained that they couldn't do anything and to phone/email customer services. I then decided to go down and explain what had happened and that on had proof of what I had ordered and proof of payment but they refused to make the order and said it was nothing to do with them. spoke to the manager and him if he could authorise the order upon receipt of proof of payment bit he said he couldn't authorise this - EVEN THOUGH HE WAS THE MANAGER!! I will certainly not be returning! isnt it funny how the majority of reviews are bad! So I will be writing a complaint in the morning!

First time having a Papa Johns will deffo have it again.. 😁

Having very quickly become addicted to what my family and I think is the best pizza in Barnstaple, getting to know the fantastic, very friendly staff, and being impressed with the deals on offer, I'm so sorry and sad to have had two bad experiences in a row, starting with the change in staff, who it seems have not received adequate training to run the store. The first bad experience was initially with the language barrier, the confusion on how the till works, and lastly the really poor, dry, desperately short on toppings pizzas, which did not look or taste like papa John's. Two had hardly any puree and toppings, and the BBQ chicken had no BBQ anything on it, not even the sauce. The second bad experience was asking to order £70 worth of pizzas for a birthday party, only to be told cash only. I asked why, and was told he couldn't get the card machine to work. I didn't want to leave comments like this, but I have not been able to find anyone else in store to tell. Please don't let Papa John's disappear again, we've only just got you back, things were going really well, but you cannot survive with service like this.

Very testy food. Excellent service.

I had ordered Garden party pizza , toppings was really good 👍🏻👍🏻👍🏻👍🏻along it’s delivered on perfect time👍🏻👍🏻

Good quality pizza.good service timely deliveryed

Papajohns in barnstaple really tasty and crispy like it will recomend staff is very friendly.

I love the pizza and services which totally changed in the recent days because all the staff and management has been changed . Thanks for the change Papa John's.

The food was amazing and came fast too! However, it said it was ready and we went to get it and it wasn’t but came fast anyway. Overall really good🤗

Order from literally any other takeaway in the town that does pizza and you'll be better off. This was so bad an not like the Papa Johns I've had at other locations. The pizza with spicy beef and sausage tasted like cleaning chemicals. None of it felt fresh. The potato tots were undercooked and inedible. No chance I'll eat from here again.

they said it was delivered but it wasn't. I rang the shop and they said it was on its way but it has failed to turn up so far. half an hour late. I expect better.

Ordered regular stuffed crust, got served a vegan stuffed crust pizza which was vile and gave me stomach issues. Also got served vegan garlic dip even though I ordered the regular one. If you’re running you of stock, just tell me and I’ll go somewhere else. Absolutely disgusting.

Had to leave a review for Barnstaple Papa Johns now it's under new management. 10/10! Really fresh, really tasty, not dripping with grease! I'd say these pizza's are the nicest available in Barnstaple now. I use the app to order with no issues. I hope others will also leave some positive reviews as I'd be disappointed if they have to close due to lack of patrons.

Since the new management has taken over, this place has done a full 180. The food is hot, and correct. Delivered in a timely manner. And the atmosphere is very friendly when you walk in.

Really gutted love papa johns pizzas but ordered tonight and ended up with both pizzas not what we ordered and the person I spoke to on the phone made out I was lying to him

potato tots could have been done little longer but barbecue wings was fantastic

Dear oh dear oh dear! After being closed for over a year the store has reopened, first they cannot spell the name of our town correctly on their flyers and then when ordering for collection on the app we find it it's totally divorced from reality! On arrival and pointing out the app says ready for collection we are informed our pizzas are just being made... over 20 mins later and still no pizza and now we can hear a discussion on what has gone wrong and why.. seems to have so many staff but no one in charge and no clue who has done what on the line. Keep up like this and you may as well close again..

We were new to town they were helpfull

Go on to website and local store doesn't exist

It appears it has closed down or operating random days and hours.

Dear Steven Wooster, I am reaching out to you today to express certain concerns that have come to light during my recent visit to your store. I was greeted by David, a 17-year-old who informed me that you had cancelled my order. While David was polite and professional, I could sense his inexperience and lack of training. David informed me that he was running the entire store alone and was not familiar with the refund process. Additionally, he mentioned that he was not prepared to make a pizza. As a customer, I found these issues to be concerning and they have impacted my experience with your establishment. I kindly request that you take immediate action to ensure that your staff is adequately trained and that they are supported with comprehensive guidance and resources. It is important that customers receive prompt and efficient service, and it is unfortunately not the case when staff members lack proper training. I hope that you take this feedback seriously and make the necessary changes to enhance the customer experience at your store. Thank you for your attention to this matter. Sincerely, Benjamin

Multiple bad experiences, I keep ordering though as the food is 10/10, just the worst service. They mute their phone so they don’t have to answer it They accept delivery orders without having an actual delivery driver, then don’t contact you to let you know, I went in to collect it in the end, 45 minutes after it said it was about to be sent out to be delivered, therefore it was freezing cold. No refund or anything Orders accepted on the app when the store is shut, the tracker shows it being made, it just never gets delivered, no notification that the store is actually closed, had to wait two weeks to receive the refund, and I was having to chase it with their HO via email. Orders taking almost 2 hours to be delivered, from 0.3 miles away, for two pizzas. Late orders are the standard unfortunately, about 45 minutes later than told is good for them. The staff in there are clueless. I went in one night to collect an order and a random woman in her own clothes, who was stood on the customer side of the counter went behind it to help one teenage girl who was running the place by herself as she was completely overwhelmed. Orders of XXL pizzas, which are actually an XL at a push This place is an absolute joke, I could go on and on about the laughable experiences I’ve had

be careful ordering from here as it doesn’t seem to be open a lot at the minute, it’s a little bit disappointing.

No food received after 2hrs waiting. Unable to get through to the store.

Ordered pizza and when I went to pick it up the store was closed with no reason as to why! Was charged and was given no prior warning and/or reason. This happened Wednesday 29th March 2023, 19:30. Avoid them like the plague!

Order never arrived and no communication from store as to why. Tried calling several times and no answer. Money has not been refunded either!

Dont bother ordering via just eat you wont get your order and they wont answer the phone.

Lack of menu items. Poor customer service

Very poor. We ordered on the app for collection, and when the app said our food was in the oven we walked across. Upon arrival we were told that our order hadn't been started as one of the items was out of stock, so we agreed to change, and we're told it would be 10-15 minutes for our food. 15 minutes later, we were told that another item was out of stock and had to change again, but for some reason all the other food had been cooked and was sat waiting.. Why did they update the all to say food was cooking, why did no one call us, and why did they cook all the food before telling us about another missing stock item? It's because the people here just don't care. I will definitely not be coming back here.

We Never got the food I ordered from them twice and nothing very very disappointed n anoyed ... and we tryed call the restaurant 4 times n thay can't be bothered to pick up the phone. The Worst experience 😪 won't be ordering from them Ever again!!... and be telling friends and everyone not to bother with Papa John's.. ABSOLUTELY TERRIBLE!!!.... if I could I would of GIVE IT 0 star. N We just about managed to get our money back after some argument. Total Wast of time!!!!.

Dont bother wasting your mo ey. We spent £56 on two pizzas and a dessert. Ordered it at 8:30pm and still waiting for it to be delivered. Its now 10:40. We have been ringing constantly and no one is picking up! They close at 11 so guess we are going hungry tonight 🤬

Last delivered over 1 hour late. We gave them the benefit of the doubt this evening and ordered again. The website showed they were open, we placed an order for 7.30 (at 5.30). There was no sign of it by 7.50, so decided to drive and collect, in case it was over an hour again. Got there and they were closed! Save your time and energy and spend your money elsewhere.

Best pizza delivery in Barnstaple. They get busy, so reheating is sometimes necessary.

Very welcoming and great pizza.

4th time ordering from here once again something is always not quite right . Wrong pizza again 🙄. Nice pizza but I'm giving up on papa johns

I didn't know whether to state it as a breakfast or tea . Ordered at 1825 and still awaiting at 2100 for the delivery . Don't know whether to chuck something in the oven or await the ghost delivery . Not even a courtesy call to say we can't manage to do your delivery Shame you can't deliver as quick as you take my money out . Tried calling but no answer For a newbee to town we thought we would give you a chance ..overall ..without swearing, smells like driving past Ashford treatment works on the dual carriageway . Trying to restrain from my language !!!

Disgusting, the box was filled with grease, the bacon was just fat. The pizzas turned up squashed. Never again.

It was great because the staff are really friendly.

This is our fourth delivery from papa John's and we love it. The delivery was super speedy, food was hot and yummy. Delivery guys are really friendly too. We will definitely continue to support you. Many thanks

Placed my order the girl was nice on the phone but the Delivery service was so poor took around two hours to come I was told he would be another 15 minutes due to stuck in traffic time the pizza got here was cold!

Great food, great price, and delivery only took 20 mins from ordering

A decent Papa Johns. A good addition to the pizza takeout in scene Barnstaple.

Ordered a vegan pizza and it had normal cheese on it and missed toppings. I didn’t realise until I got home and I live 10 miles away. Luckily I’m a vegetarian so could still eat the pizza but if you’re vegan this would be a problem. Seems like they don’t pay much attention to what they’re doing!

Lovely hot food that was delivered on time but one thing was missing and that was the drink i ordered and when i rang them to complain no one answered

Our delivery was over an hour late, I was unable to cancel the order as they didn't answer the phone. When it eventually arrived, I refused to accept the delivery. Requested a refund the next day. Told by a rude staff member that "obviously" I couldn't be refunded and the matter would have to be referred to head office.

Really nice food, poor manager was all by herself, delivery people had to help make food, order in shop Don't order online not yet

Delivery took an hour and a half! If known would of gone else where. Rang after waiting an hour. Girl on the phone was lovely and informed me that they only had 1 driver on. (Sort it out management) Some food arrived cold like it came out the fridge and the rest was like warm. Was so hungry we ate it anyway

Rejected the delivery because it was over an hour late. Unable to cancel because nobody answered the phone. Called the next day and told I “obviously” couldn’t be refunded and the matter would have to be referred to head office.

Don't waste your time. Your order will never arrive. We waited two hours for ours and rang the store twice asking where our food was. It came out of the oven, according to the app, at 1816 and then sat there for over two hours. When I asked for a refund, I was told the store doesn't offer them so did a claim back through PayPal. Honestly avoid at all costs and stick to Dominos or Pizza Hut.

Lovely food great service and the staff were friendly

Will give 0 if could. very thick crust like stone bread not very teasty. cheep tomato sos and others tippings . horrible yellow garlic sauce 😝 what have nothing to do with garlic . Not worth it money .

Best pizza place in town hands down people need to remember it's new to the area with new staff they will get their

The pizza in my opinion is spot on but the delivery service is a joke. When you phone the store to find out why you have been waiting over an hour, it seems likely you will be lied to.

Ordered through just eat, didn't show up. Called the restaurant and told its here but there are no just eat drivers and I should have ordered through their app as their driver would have delivered. Their driver then turned up, an hour late, very apologetic and said they didn't realise I should be delivering. By this time had cancelled and ordered elsewhere. Then they were taken off of the Just Eat site. Papa Jokes.

Ordered food at 17:10... it's 19:55 AND still no food has been delivered. Was told several times our order was ready, then it was going in the oven and would be 20 mins... that was 36 mins ago. Manager has offered us a free meal but now have a family starving hungry and still no food in sight. Unacceptable service to leave people hungry for food for so long. Coming up on 3 hrs since order was made. (Update) Wife went to the restaurant and collected pizza - driver was just leaving with order, a good 50 mins from when we were told it'd be cooked in 20 mins. Order was not correct pizza was cold, was missing a side order. Pizza more or less unrecognizable, but only seemed to get part of our order correct. Chicken over done and dry as a bone. Not sure what went wrong, but this is a HARD pass for me - not even sure I'll claim my free meal, it was that BAD! My advice is, DO NOT order from here. Can get nicer pizza for less money, and it'll arrive on time. For chain fast food, better off with Domino's or Pizza Hut. Back in again this weekend for me free meal. Went with pickup this time so far seems to be much better. Manager of store was off last Friday and this apparently is why it all went wrong. Order went okay. Slight mix up with the order but was able to sort it very quickly before leaving. Staff were friendly and nice. Pizza was good, but not better than others we have had from other restaurants in my opinion - guess Papa John's just not for us.

Best pizza in North devon hands down. Dominos and pizza hut have serious competition highly recommend!! Only one wish. You delivered to Chivenor there are barely any takeaways delivering to this area and there's a lot of greedy soldiers here that are hungry.

Ordered over 2 hours ago. Keep getting told it’s nearly ready to then be told 20 minutes. £30 is bad enough for pizza let alone the 2 hour wait

Slowest delivery ever more than an hour wait for a pizza

Ordered through UberEats, the poor driver waited at the restaurant for 1h30m, only for Papa Johns Barnstaple to cancel the order after 2hrs of waiting. Really feel sorry for the delivery driver, who could have earned money from multiple other orders. Papa Johns kept putting the phone down when trying to reach them and when we did, were rude and unapologetic. First time I ordered from them. Never again!

The food was delicious. They were horrendously busy, so the wait to get it, was a drag, but the staff were pleasant and worked hard to fulfil all the orders.

First Pizza from these guys will definitely be returning great taste and service

Great pizza with friendly staff!

Honestly not very good If you want pizza there are so many other options in barnstaple that are 10 times better