Papa John's Pizza in Stoke-on-Trent

Proper Cons. I either received a baseless pizza or the Ranch spiced TABASCO base is completely bland and tasteless. Either way it was like it didn't exist. I received only 3 small chicken poppers on a whole large pizza. 7 of the 10 slices had no chicken. Super stingy. Massively disappointing and overpriced, even with 50% discount. I won't be risking another purchase a here.

I asked if they did pizza. They said no. I am very disappointed in this, as it is quite literally in the name that they do pizza. This is an example of terrible service.

A decent pizza at a reasonable price as bought on special offer & collected

Great pizza and great sauces. But only reason for the three stars is, I have an egg allergies and the staff know nothing about alergines. They need to know this as can seriously hurt me or worse kill someone else. Great pizza but staff HAVE to be trained

Keep an eye on what you are paying! They over charge and try and blag you with the offers! Do not trust! Never coming here again!!!!

I paided for a pizza and clicked delivery and they are saying they can’t deliver or give me my money back . WHAT A SCAM.

Ordered three pizzas, one for my husband, one for myself, and one for our son and hour and 20 minutes later still no pizza. Each time we Ring they say the pizza is on its way. We are literally 10-15 minutes max away. Staff member very apologetic, however not good enough. Son has been asking for pizza it’s now 8pm I have told them I do not trust what they’re saying for all I know the delivery guy still at the depot! I am now fixing something for my son to eat, so he can go to bed. Very poor service. Will be thinking twice before I use this particular service again.

I ordered pizza, he took the money and the order never came

Wrong delivered pizza and when I rang to advice was met by a very rude member of staff on the end of the phone. Will stick to one of the competitors next time

Appalling pizza!! These are now a franchise and the food is very poor and that’s being kind!! I ordered a takeaway which arrived nearly 90mins later and cold. I then tried to call for nearly 40 mins without an answer, eventually got through and they sent out new ones which were warm but still crappy. Barely any toppings and cardboard like. Surprised that papa johns DONT have a customer service number. Says it all really

I called to unfortunately complain that my pizza was cold and inedible. The person on the phone who claimed to be the manager 'Adam' was immediately confrontational and somehow placed the blame somewhere between myself (confusingly) and the product supplied to them (making it okay?) He then proceeded to lie to me, claiming that he doesn't have a surname.

Absolute poor services! Avoid at all cost. I’m literally in crutches and they told me they will not be able to deliver my food to my flat door because it is “company’s policy”. I explained nicely that I am not able to come downstairs as I’ve hurt my foot and I’m on crutches. Disgusting behaviour and very appalling. DO NOT ORDER FROM THEM IF YOU LIVE IN A FLAT unless you’re willing to go downstairs and meet them for your food.

Fantastic food. Service is always perfect, the staff is very friendly and accommodating

Food is ok but comes cold ,I mean cold.

Never once had a bad order. Food is cooked perfectly, delivered on time. 10/10

AVOID !! customer service is shocking 1hr and 20 mins for my delivery.. rang up as it arrived cold.. hardly any toppings and just rubbish!! To be told on the phone by the rudest guy ever.. "it's not cold" blank right told me my food wasn't cold .. when I argued this he then repeated "its not cold" and put the phone down on me .. absolutely disgusting customer service I've I've left £50 lighter with cold food .. I'm really dissapointed and in my life I've never experienced customer service as bad as that I feel extremely deflated. I agree with a couple of reviews that it's a shame because these are usually nicer than dominos .. but I will never .. ever order again. And I hope the man of the phone really is ashamed… copied and pasted from another customers review who appeared to have exactly the same problem… this place needs shutting down. I’m also pretty sure that they have no concerns for allergies or intolerances as my dairy free cheese was in fact dairy cheese

Delivery marked as delivered early without actually completing the delivery. Creating confusion and annoyance. TOP TIP: Mark it delivered after a successful delivery to avoid confusion!! The reason for todays 3 star review.

If you love to wait ages for a pizza, incorrect orders, rude staff and meat served to vegetarians then this the right place for you!

Pizza shop at Stoke On Trent. Located in a calm area. No dine in option available at this shop. Only take away. You can find good offers if you order online. I like the taste of pizzas. I feel this pizza is much better than the pizza from expensive pizza maker chain. You can collect or get it delivered. The parking space is less, but you can easily find a space nearby. Not very difficult to find a space.

The pizza lacked in flavour because it was way to greasy and the crust was very chewy. I would suggest they used a decent cheese that has flavour instead of the chemical garbage they are using.

This evening was my first time having Papa John's, we had one of the deals. Food arrived fast and hot, we really enjoyed it and the tato tots are amazing. We ordered dessert too and wow. Will definitely order again

Don't listen to the negative reviews. Pizza delivered really quickly way cheaper than dominos £30 for two large pizzas and sides on the deals and way better. The chicken and cheese dough balls were to die for won't be using dominos again. New pizza delivery place

I ordered a Philly Cheesesteak and bought a microscope to find the beefstake 😂 May be they ran out of beef and though a philly can be made without it

Good experience, delivery around 40 mins, not bad for amount ordered, polite staff, food good

Absolutely disgusting pizza I wouldn't give to a dog never EVER GOING THERE AGAIN utterly vile

Staff are lovely here and they do care. Thanks for another tasty meal !

Never ever again absolutely horrible like chewing cardboard do not go here trust me even burnt my grandsons cookies Avoid at all costs

Great food, lovely friendly staff.

Waited 1 hour 20 mins for delivery, the pizzas were cold and I wouldn’t have fed the tater tots to the dog. I’ll be ordering from Dominoes in future

Order took over an hour to arrive; when it did the driver didn’t have the Forrest change and had to call the branch which took another 10 mins. Ultimately the pizzas were cold.

Great staff Friendly And very helpful. They offer all the latest deals

I love papa johns and have it often. First time trying this store & I wouldn’t of thought it was papa johns with the standard of papa. Stone cold, hard cheese, missing toppings, terrible!! Such a shame as other stores are great.

Valu not too bad however 2 of the pizzas were supposed to gave meat on them and the pepperoni didn't even average 1 bit a slice. Might as well have been a vegetarian option. Same with starter. Garlic bacon bites. Practically no bacon at all on it. Very miserable with the toppings.

The food is as expected from a chain, same regardless of the location. Food really good, staff friendly. The negative which is why i have only given 4 stars is the time that i had to wait. The staff do however apologise for the delay. I would recommend and will use again.

Food was half an hour late, they marked their tracker as delivered before it had even been put in a box, rang them to find out where my order was and they didn't even say hello. I had to question if someone had actually answered the phone. I tried to ask wherey order was and he cut me off and read out what was luckily my full address and not someone else's. I was told the driver was only just leaving. 15 minutes later she turned up and told me there was too much rain and walked off. Food was stone cold. Whoever took over this place is doing a terrible job. Won't order from here again.

shut this place down. worst service ever bad food. rude staff and poor customer service

I ordered at a quiet time I ordered direct, I didn't use a 3rd party site. Order value £100+ but with discount online £53 The order status was updated incorrect so I called the store only to find out that my food was still there waiting for one of there own drivers After waiting 1 hour 12 minutes the driver showed up He passed me some boxes and immediately notice there will be an issue as the boxes are not as hot as you would expect Anyway, I took the boxes and told him that I was not very happy due to the temperature to which he simply replied don't worry it'll be hot Well it was mostly cold and only 2 pizzas had a little warmth to them If this had been solely for me or my partner I would have taken it back, but with 3 hungry children that was difficult to do as it'll be another hour+ waiting for something that may or may not be delivered hot I simply microwaved the food little by little but I should have simply had a hot order delivered Needless to say I will not use this Papa John's nor any other Papa John's as the service was terrific and had not contact from store despite my email and survey to them. This is what I ordered and from 0 being cold to 5 being hot my food was as follows 3 x potato dots (1) cold 2 x portion of chicken wings (0) extremely cold Bacon garlic bread (3) warm but no way near the warmth it should be XXL stuffed crust half and half (2)just above cold XXL stuffed crust all the meats (3) warm but no way near the warmth it should be Standard garlice bread (1) cold

Worst Papa Johns ever. Was half an hour late. Pizza was lukewarm, not hot at all. Maybe they can get the Pizzas out the door faster. Never ordering from here again

AVOID !! customer service is shocking 1hr and 20 mins for my delivery.. rang up as it arrived cold.. hardly any toppings and just rubbish!! To be told on the phone by the rudest guy ever.. "it's not cold" blank right told me my food wasn't cold .. when I argued this he then repeated "its not cold" and put the phone down on me .. absolutely disgusting customer service I've I've left £40 lighter with cold food .. I'm really dissapointed and in my life I've never experienced customer service as bad as that I feel extremely deflated. I agree with a couple of reviews that it's a shame because these are usually nicer than dominos .. but I will never .. ever order again. And I hope the man of the phone really is ashamed.

I worked in catering business for 5 years and food delays alwys happen unfortunately. So when that happened we would always apologise to the customer however with this papa johns branch in hanley the order was 1 hour 40 minutes late when i called they the manger had an attitude. Even though i was polite to him for some reason. Avoid form here.

Went in tonight 29/05/22 - asked for a create your own pizza to be told by the person working there that they DONT OFFER a create your own pizza. If I could rate less than 1 star I would!

Food took over an hour to be delivered and when it come it was stone cold. Rang to complain to be spoken to like mud and then refused to speak to a manager. I also had the phone put down on me when asking for the persons name. Shocking place since new owners won’t ever order from here again

Guy on the phone was an absolute see you next Tuesday, kept putting the phone down on me and wouldn’t listen. Food over 2 hours late. Terrible customer service and wouldn’t let me cancel my order even though they hadn’t even started my order.

Dirty place. Pizza is disgusting. They offer a free pizza for the next order and then they say they will not give you anything because of policy.

Ordered at 3.30 for a 4.30 delivery , food arrived at 5.25 after several phone calls to the shop. On arrival food was cold and not a lot of toppings on the pizzas. The potatoe tots were cold and tasted disgusting.Will never order from here again.

Lightning fast service and very nice deals. Highly recommended.

Don’t order. Always cold. Always miss things that you order. When you ring to complain nothing is done, no refund and not interested.

always used this branch of papa johns, never had any issues with deliveries and went in store for the first time the other week and they were really nice and polite.

We have used this branch on many occasions & have noticed the quantity of ingredients decrease on each visit. On this occasion, we ordered three pizzas & two portions of tata tots. There was very little cheese & sauce and only a small amount of toppings on the pizzas. There was also too much crust. When I opened the tata tots, they were half the portion size we normally get. The order was collected for a pizza night with friends & we didn't check the boxes until we got home We all felt it wasn't value for money.

Really Poor Service. Waited over 2 hours for food. Rang the store 3 times to be told that the driver had only just left 10 minutes ago. Waited another 20 minutes and food was stone cold! It pains me to actually give you one star, but I actually think Papa Johns tastes nicer than Dominoes pizza. However, Dominoes has better customer service!

Had a delivery tonight after waiting 1 hour 50 mins..to be offered someone else's delivery then eventually mine...opened it and was cold...phoned them and they said shortage of drivers ..I said you should let the customer no of any delays..all I got you can have free pizza next time...THERE WILL NOT BE A NEXT TIME..ruined my sons birthday tea.

Received the wrong order, store never picked up their phone, haven't been able to get anywhere emailing the company. We used to use Papa John's a lot we will never use them again now lost complete trust with this company.

First time we tried this branch and never again. The pizza was delivered an hour late and was look warm when it did arrive. After heating it back up it did taste ok hence the 2 stars. No explanation was forthcoming when questioned about the delay. There are much better pizza places for a lot less. Avoid.

Would be 0. Won a free pizza promo, made order which was accepted. Store later cancelled order after expected delivery time wanting me to re-order, code is now no longer valid as has been used on the now cancelled order. Store won't honor code.

Would have given zero stars if that was an option. Won a promo code for a free pizza here, I ordered the pizza clicking the cash option as I had to choose between cash or card but wouldn't think it mattered considering the order total came to nothing. They rang saying they have cancelled the order as they are not accepting cash, after saying its a free order and no cash would be given anyway they wouldn't honour our promo code and now we have lost out on our free pizza as the code is now invalid as its says its been used. If they don't want people to pay by cash they shouldnt have the option.

We ordered online from Packmoor and left plenty of time before leaving but it was still about fifteen minutes after arriving before they found the order and started preparing it.

We ordered 2 pizzas that were finally delivered 40 minutes after the notification that the pizzas have been delivered to us!!! We tried to call them but they did not pick up the phone. Never ordering again from this branch..This is the worst customer service ever.

I am impressed with the pizza quality, how fast they are to deliver and how amazing is the customer service. I wish I could add more stars. Every time I ring to order my pizza, they greet you with a warm hello and they are truly kind and the pizza is tasty and they are not shy on the pepperoni which is an added bonus. Thank you for everything. ❤

The food wasn't ready for collection when it should've been. The pizza and garlic sticks were burnt around the edges. The one member of staff was rushed off her feet. The extra dips we ordered weren't in stock, neither was the selection of drink.

Brilliant food as always, also praise for the delivery driver Florin really nice guy

Rude customer service from whoever was on the phone. Lost out on a £100 order!

Great service, really fast delivery by florin.

Amazing quality food, super helpful staff never a problem. Best tasting pizza always happy with my order!🙂

The vegan pizza was good. But the potato tots were cold, the garlic bread sticks were over done and rock hard unfortunately. Luckily we got them all on a deal... but I couldn't imagine paying full price for cold and over done food. Disappointed.

Really is just a other bad cater spot.. tasteless and scale food. Almost everywhere is stoke is exactly the same.

We work looking after autistic children and we took them on holiday to Stoke we can only pay cash so we couldn't order but the lovely man on the phone paid on his card and we paid in cash! Thank u so much the food was really nice and hot and arrived before the time of delivery. And the children loved it!! Thanks so much!!

Poor customer service wont be going there again

Always have a good experience when ordering staff are super helpful. Food is always really hot would highly recommend!

Dont order. Took my money and never recieved my order left my 2 disabled children hungry for hours and never fot my money back. Rude staff aswell. Never again

Terrible customer service. Was delivered the wrong pizza so called to get a replacement, the gentleman who delivered the 2nd pizza mocked me saying that there was no confusion and that the original pizza was "OBVIOUSLY" what I ordered (it wasn't). A few minutes later I get a call from the takeaway and the man on the other end berated me for making the complaint and went on to say that I only did this to get another pizza, that they have evidence that this wasn't the first time I've done this to them (I've never complained to this establishment before) and very rudely told me to not call them up about anything again.

Nice food delivery really quick

Wasn't amazing, but wasnt bad. The wedges were a tad undercooked. But the pizzas stand on their own. Some of the best

Did not follow Covid-19 contact free delivery as clearly displayed on their own website. What was delivered was inedible and was thrown away. Save your money and go elsewhere.

Terrible staff over worked waited over 30 minutes for one pizza and whilst w

The pizzas from here are amazing!!!! Fantastic service and great price. Will definitely be ordering again 😊

Great pizzas, great ingredients and fabulous flavours. Meat One and Vegetable Garden were so good. Sides also good. 30 mins from order to food so cant complain at all.

Order arrived 3 hours after being placed. We were told the driver had attempted to deliver half an hour before we had even ordered the food!!! Order arrived incorrect, and freezing cold. Would never order from here again!!!

SHOCKING CUSTOMER SERVICE TOOK TOO MUCH MONEY FROM MY ACCOUNT AND REFUSE TO REFUND IT BACK. UNDERCOOKED CHICKEN AS THEY RUSH THE FOOD THROUGH THE OVEN. STAFF ARE NOT TRAINED PROPLEY! DO NOT USE THIS PLACE

It has a really fast service and it has some of the best pizazs around

Very pleasant staff service and quality as you'd expect from the papa

Grabbed a couple of pizzas while staying at the premier inn, very nice and loads of topping just what you want!!

Would give five starts but the garlic sauce was atrocious. Absolutes mortified

Pizza is nice but not as nice as pizza hut. The staff (not all) and management is all over the place and the pay is not good. Some staff haven't STILL been paid. Do not work here!

Tasted like kebab house pizza 😥😥😥 sad times

I’ve been waiting 1hour and 20 min to get the pizza and i got it smast and glued on the leed😅😅😅

I’ve ordered from here before & never had any problems but the latest order was awful. The wedges (which have been changed to what can only be described as a folded over crisp) were soggy and the brownie was over cooked. I really wouldn’t recommend Papa Johns, I’m not sure what’s happened recently but it’s very disappointing.

Not as good as the one in Newcastle save your money go go to Newcastle it's also cheaper

Rubbish. First pizza was wrong and the replacement had been thrown together, it tastes awful. Back to dominos

Consistent from the other branches in this franchise and service was good (ready exactly when they said it would be). The offers are better than Domino but you need make sure you pick the best one.

Pizza is NOT their passion . Don’t waste your money . By a frozen one it tastes better . Feel violated by the crap I have just attempted to eat

Always great food. I won't go anywhere else

Deals are cheap enough here, and they should be, you get what you pay for, and Papa John's is not nice food.The pizza base was really hard, almost burnt in fact, hard to chew. Almost zero sauce, not much cheese, and the cheese actually tasted of nothing at all, it was weird. I ordered pepperoni and green pepper, had about 10 bits of pepperoni on a large pizza and barely any peppers at all. I would expect 3 pepperoni slices per pizza slice at least, and for them to be placed in a way so that they remain whole when the pizza is sliced. Just amateur pizza from that place, the only time I've actually thrown pizza away. Better ingredients the Papa says? Not true. Just pay more and get dominos or pizza hut instead. And the free garlic dip...thinking about it actually makes me feel sick. I can't imagine anyone likes it...ooooof.

My god,worst papa john's ever. Buffalo wing sauce goes on the wings before they go in the oven not poured over the top once cooked. The lady I spoke to on the phone was really rude to boot. Looks like dominoes is my pizza joint of choice from now on....FYI papa john also left as Ceo because he's a nut job Bible basher and a racist also his son bo is just weird.

Ordered a pizza online, which was confirmed at 18:09. Received a call at 18:50 to say that the driver had rung the doorbell and was outside. We do not have a doorbell and there was no driver outside. Called the franchise and the girl was incredibly rude. She could not comprehend that we do not have a door bell and that the driver may have gone to the wrong house. She was insistent that the driver was outside despite us walking the streets in the cold. Three phone calls later and she was still saying the same thing!!!! Unbelievable. She refused to resolve the issue and simply kept repeating that he was here even when we were stood on the street whilst talking to her. She then claimed that he had tried to call us, before later admitting that it was actually her calling us. This is utterly unacceptable service and I would highly recommend people not to order from this establishment. Such a shame as every other franchise we have used has been great.

Usually love papa Johns however tonight im not happy, we've waited 50 mins for it to be delivered we had to ring twice to find out what was going on, when i asked what was going on they said they're doing it and it will take 20 mins more for delivery, really not happy would have liked a discount or credit but apparently cause my order has gone through they cant do that. However i love their pizza and will continue to order here even if their late

Thought I'd try a delivery and I am not a fan. Firstly, the delivery driver tried to wait outside and call me down from my flat. Nah mate. Then he took around 10 minutes to finally get to my door. Nah mate. The pizza itself is average, the dough isn't great and somehow strangely sweet just like Pizza Hut. The toppings weren't too bad apart from the beef which comes in a weird clover shape like a sliced dog chew. Again, just like Pizza Hut. Nah mate. I'd be hard pressed to tell the difference between this and a Pizza Hut pizza, so if you like PH you'll probably like PJ. You peasant. I reckon both are rubbish compared to Dominos. NAH MATE.

Very nice pizza, you can watch it being made though the window. You pay a little more but get a much better pizza, they also do delivery. Open 3 till 11.

We have tried other Pizza restaurants but you cannot fault Papa Johns. The best pizzas I have tasted.

Great pizzas from here lots of toppings very tasty would recommend papa johns pizza great staff very friendly best pizzas in town

We tried Papa Johns as Dominos seems to get saltier every time we have it. The pizza was gorgeous and the delivery was brilliant. My only issue is with the ‘special garlic sauce’ which is horrible. Whatever you do, don’t make the mistake of using this sauce, your pizza will be ruined! Nice pizza, great delivery, horrible sauce!