Flames Smallthorn in Stoke-on-Trent

Amazing food fast service always order flames never let me down. One of the best takeaway in Smallthorne.highly recommend everyone trying the food out

Very good service delivery always arriving in 20 minutes and delicious food

Nice food, prompt service and cooked to order

Food was 🔥 customer service was 10 10 and so was fast service Really good hospitality and excellent for a night out with the lads

If could give 0 I would. Value box ordered, arrived with frozen chips... WhatsApp sent with video. Agreed replacement would be sent, to which an hour later I got a chicken and chips? No refund, contact or apologies given. Complete waste of money and time

Ordered x2 Burger and Chips.... The Guys were just using their Hands, grabbing the Chips, Salad ect... Who knows what they've been doing, very unprofessional.... I paid £15 and couldn't even eat mine...

Very nice food definitely recommend 💯💯💯

Food was delicious and deliverey was very quick👌

Great service and food. I was recommended by my friend great experience.👍

New owners who are very hard working have taken over and can’t wait to try the new curries. Ignore the previous reviews and you will see amazing reviews going forward with new professional service and delicious food.

Claimed I didn't pay when I did, expected me to pay again which I will to avoid conflict

In fact, the food is delicious. They have amazing pizza and kebabs, and the service is also excellent. I will order all my meals from here because I really loved it.

Well alls I can say is its by far the best mixed kebab around and the biggest I have ever had the food was cooked to perfection I don't live anywhere near this takeawake but purposely come just for there food thanks again guys amazing meal 5⭐️ from me .

Sent wrong item with order was told replacement sent had to chase up again still waiting for right item to be sent...the same happened to a family member the other week

First time ordering tonight and honestly one off the nicest pizzas I’ve tried In a long time!!! The doughnuts were banging aswel!!! I’ll definitely be ordering again. 😍

This is meant to be a 1pc Value Box. Your proportion sizes are disgusting.

I have been to numerous stores of the “flames” franchise. Bearing this in mind you would expect a similar quality of service, food and atmosphere; this was not the case in the Smallthorne flames takeaway. The rude imbecile lady was unable to communicate with me due to my order having asked me a minimum of three times for each question regarding my simple cheesy chips (you would think due to her asking this she would get the order correct) Wearing glasses of a humongous size that were perched on her nose you think that she would be able to see and press the correct buttons on the screen to create my order the way I stated. The easily made cheese on my chips were not melted, making the indigestible clumps of food unable to swallow, also when I clearly stated that I would only like a small amount of mayonnaise on my meal I was given it by the bucketload to a point where I was unable to see my chips. Unless you would like your meal to be soggy to the point that you think the food was made beneath sea level do not order from here.

Sent wrong food and wouldn't change it rang them up and refused said they sent the write meal everything was dry and tasted old won't be ordering again shocking service and food

Disgusting food chips hard and cold doner meat worst I've ever had

Had a big order (about £150), ordered online. Really easy to do, can add all details including adding sauces to specific part of meal (eg burger but not chips). We collected, while finishing order were given a drink free of charge. Every item of food was exactly as ordered

Amazing grub, and Jeanette on the phone is amazing

Quite dissatisfied, ordered mixed kebab Nan, chicken and lamb warmed in microwave and donner meat so thin and bitty no taste

Ordered 3 milkshakes all different ones, received them and couldn’t figure out which was which as they weren’t labeled and all looked very similar, tasted each and it was very hard to identify by taste… it doesn’t take 2 minutes to label them so that customers know which is which.

Ordered from here for a lady that had broken down with kids in the car Delivered as promised Can’t fault

Bit pricey for what you get, service slightly slow but food is well presented and cooked well too.

Was driving past and decided to go in here, Burger was delicious and my partner enjoyed her pizza. Staff were very friendly talking to us whilst we waited, will eat here again

Don't order chicken from here rang up to complain and staff were just rude like we were just after a refund which we weren't and didnt have a refund

Had 2 pieces of chicken and burger delivered Charged me £4 for two of the smallest chicken drumsticks I’ve ever seen & swimming in grease……tried to call and explain but they’re not interested. Absolutely shocking service. AVOID this place!

fantastic food specially the pizza was amazing

Absolutely a waste of time!! Ordered food they took the money waited over an hour for delivery phoned told order number 13. Another 20 mins still no delivery phoned again obviously they haven’t even cooked it. I won’t be ordering from this takeaway again!!

Flames is an amazing take away and it’s definitely the best in the whole of Stoke on Trent . I would recommend their pizzas as they are made by the best pizza makers in Stoke.

I think they must have some staff who have no idea how to cook or present food and yet some who can. Ordered twice food was good but last time it was awful ( 4 small pieces of chicken and a gallon of mayonnaise slammed onto a small nan bread for£7 it looked like someone had been sick. Guy who took the delivery over the phone was unprofessional, snappy and impatient. Poor practice, lost customer 😠

Very poor service how can you get the address wrong 3 times and bring my food to my door stone cold and exspect me to eat it?? Would you eat cold kebab?? Never again been a customer for years but not any more. Where has the old staff gone they was superb. DO NOT BOTHER with these

Food cold, tasteless and greasy. £12.50 in the bin. 2nd time not pleased from here. Would not recommend 😕

Very disappointed, £14.50 paid, food quality was dry, burnt, save you money

Got a Mixed kabab paid £8.50 it was the smallest Kabab I've ever seen.. 4 strands of lettuce 1 slither of onion and 2x3mm slithers of tomatoe.. All in all was a Rip off... Though I'd give it a try but wish I hadn't... Miserable sods aswell... AVOID like Covid 19.

Amazing food but lady on the phone is always rude which is the only reason I don’t like ordering from there anymore

Fantastic food , very nice chicken kebab, really nice Doner kebab, fresh food how it should be , exactly as orderd well recommended

estimated delivery 45 mins, actual delivery 90mins. Pizza was cold, very poor quality, not much tomato base or cheese. Chicken kebab was spicy, more like chicken tikka than plain chicken. Standard not up to usual quality. Would not recommend.

The best pizza in Stoke-on-Trent. Always brilliant always hot and always delivered on time.

Been here a couple times staff slways hsppy and friendy food always good and tasty

Ordered a curry for delivery could not understand me when he turned up no mask on it was £19.10 gave him a 20 pound note he said thank you and walked off no offer of any change the curry wasn't brilliant very watery no more from them!!!!

Nice food nice staff guy on the counter very friendly quick service too.

Never again! The fried chicken had no taste. All the food and packaging was soggy especially the chips, and the portion size is shocking.

I order from here regularly, the food is always excellent and hot and fresh. I always collect, so I can't comment on the delivery service. The staff are always very friendly and polite and once I turned up 5 minutes after closing, and they switched everything back on for me. I'm very impressed with this place. Thank you

No words. Just dreadful. Curry was basically soup Nan bread a soggy pancake Spoiled a lovely night in with my family. Will be a very long time before I go back.

Ordered online which was straight forward. Food took ages, then a man came w our milkshakes but not the food?? We asked the lady on the phone who was cocky. She lied on the phone and gave the driver wrong address and wrong number. Thought it was “a prank call” and that he knocked on the door when the woman on the phone just lied. Awful and rude. Foods good tho

Awful service. Took us 5 attempts to tell the guy what we wanted as he could not understand or hear us. Had to wait when came at correct collection time and then was told can you go to the cash point as our card machine isn't working. Final straw. Used to be good. Not going back again.

Exceptional staff and the food is always top quality.100% recommend! Will be returning 100% :)

Used to be good now very poor, delivery quoted at 45 mins, rang them after 1 hr said was on way, still didn't arrive, spoke to someone else who said sorry it wasn't, they would send with a free can of pop!!! Can't cancel and have refund as they haven't processed payment! & this is the second time this has happened, Sorry you had your second chance and failed again

Order from here alot normally with no problems, ordered a chicken kebab in a pitta bread yesterday and it was lovely, ordered the same today and its not edible at all. Having just had a baby, I have no food in and im very disappointed.

Really good wings Had a spontaneous take away the other night. Ordered chicken wings and chicken pieces - the wings were amazing!!! Other chicken pieces were pretty good and the chips are very nice. Service was quick :)

AVOID!!! Ordered from here a large kebab it was anything but large!! It tasted like rubber! Never again over priced

DO NOT ORDER FROM HERE FOR YOUR OWN GOOD. TOOK 2 HOURS TO DELIVER THE WORST FOOD EVER. TERRIBLE PIZZA, DOUGH WAS THIN, SHOULD BE CALLED A TOPPING NOT A PIZZA. ALL WE WERE EATING WAS TOPPING, WHICH WAS THROWN ON IN A RUSH. CHIPS OVERCOOKED. AND THE DONNER, WORST DONNER I HAVE EVER HAD IN MY ENTIRE LIFE, CHEAP AND NASTY IS THE BEST WAY TO DESCRIBE IT RUBBERY HORRIBLE DONNER. THE WHOLE MIXED KEBAB WAS ATROCIOUS, WE HAD TO THROW EVERYTHING AND MAKE OUR OWN FOOD! THEY HAVE REALLY GONE DOWNHILL MAYBE NEW MANAGEMENT BUT THEY DO NOT KNOW HOW TO RUN A FOOD BUSINESS. WHAT A JOKE! DONT ORDER FROM HERE YOU WILL DEFINITELY REGRET IT. WASTE OF MONEY.

Ordered from flames the food was delicious and delivery was really quick. I will definitely be ordering again.

Asked for a hot curry and got one. Unfortunately it looked and tasted like it came from a jar. No flavour just pure heat. Chips were ok. Nan bread was really good. Nice staff.

DONT WASTE YOUR MONEY 7.50 for a mixed kebab that was tiny the naan bread was as big as a cd case rude to customers the woman doesnt even know what shes talking about and the manager said they cant do anything they all come like it honestly go elsewhere also paid 2 pound for a side salad that was 5 shreded pieces of lettuce 2 bits of onion and about 300 chillies which i stated no chillies

Best take away all around stoke on trent

We used to order from these fairly regularly as their food was always spot on. Can't believe the downhill turn they've taken though. A chicken tikka wrap with a few lumps or chicken soaked in garlic mayo with no salad and a kids meal that was barely there. We called the place who said 'that's how it's always come' the attitude ruined the meal more than the awful portions. Well it's not on, it used to be a great place but now it's just a complete wast of money and I for one won't bother again.

DO NOT ORDER FROM HERE Disgustingly small portion, spend £15 and got sent a wrap with three small bits of chicken tikk, soggy under cooked wedges and a kids box that is mainly chips and salad, barely any popcorn chicken When I called to complain I was told rudely that this is how it comes and it always has, if I don't like it go elsewhere. Rude, abrasive and awful customer service. No care given to quality control or customer experience

One of the worst places i have ever been to or eaten in, got a trumendous bout of food poisoning from this establishment.

POOR FOOD! Just ordered from here. Me and partner had chicken wrap and donner meat. Our wrap was like water. And the donner taste like somthing off. Like it was picked from a bin last year and put into a freezer and then warmed up. First and last time I will be ordering from these. Don’t waste your money. Only good side was the chips and there wasn’t many of them.

Very poor food never again wood I go horrible

Used to love the Donner meat from here but tonight it was inedible. The meat was so thick and tasteless, the chips were tasteless too. Will never order from here again

Worse kebab ever had. Pitta bread just placed on top of meat. Meat was supposed to be lamb, but debatable. Meat was inch thick by 2/3inch long, it was still wrapped in soggy paper. Never order fr here again.

Perfect food every time cant fault them

Lovely food and friendly staff what more could u want

All round great food,why would you want to have taken away food from anywhere else on Smallthorne bank.

Just ordered korma sauce and it was bland didnt taste very nice and a garlic nan bread ,tasted like chemicals, never ordering from here again

Been using this takeaway for years. Nearly always had the very best meals. I did have a couple that were not great but one call and they rectified the problem.

Total rubbish, never going there again.

Normally order from this place a few times a week either on my own or with friends, ordered from there last night and I got food poisoning from the chicken burger meal and had to miss a days work, rang up and got abuse from the 'manager' who said this is not their responsibility because it's not their food, absolute joke of a place

Had food tonight steak kerbab was horrible meat all chewy partners chicken burger cold and like slop very disappointed

Great fast food place, would highly recommend the pizza's. Service is always quick and the staff very helpful.

Food is always great, with a friendly prompt service. Great value for money and tasty food!

Never ever had a problem with Flames, foods always warm and gorgeous, their milkshakes are absolutely devine. Definitely worth a try.

Friendly staff and quite busy, unfortunately food quality not for us but you're welcome to give it a try.

Great pizzas. Friendly staff. Quality snappin

Lovely tasty food at an affordable price 😊

1 hour 45 mins wait on a thursday night for a pizza that was barely warm and was over charge by the delivery driver as he had no change ? TERRIBLE AVOID !!!

Always ordered from here regular but it's gone down hill... the last 3 order have been completely wrong and waited over 1 hour 30. Chicken burgers sent as beef burgers, pizza not sent thin crust, tomatoe base and not bbq, paid extra for jalapenos and none put on... what has happened to a very good take away... my custom sadley is going else where

Took forever to come when we only live up the road and the food was warm and didn't taste good or fresh at all.

Waiting 2 and a half hours and still not here

Love this place love all the guys who I work with I have being work there for 12 years love the food I can very highly recommended this take away Good value for your money Good all around From Jeanette

Foods ok but just about warm.order was wrong so rang them and they said we will send the right thing out now.still waiting an hour and half later to be fobbed off on the phone telling me it was on the way.not ordering again from here its not the 1st time my oders been wrong.

Absolutely fantastic food, served steaming hot, very quick delivery of 25 minutes and always delivered with a smile

Just Wanted To Say Although We Had Not A Great Order From Them On A Particular Busy Friday Night ! After Speaking To The Very Lovely Lady On The Phone And The Manager, They Couldn't Of Been Anymore Apologetic And Sorted Us Out The Next Time We Ordered! Lovely Food ! Thanks ... Was Worth The Wait !

Rang up and they don't deliver on any orders below 8 pounds not even only to a 2 mile radius. If you want an order under 8 pound do not even think of ringing these as there is other places from further away that will deliver cheaper order under 8 pound. Not very good at all. Even if I lived across the road I wouldn't even be bothered to walk there as they cnt even be bothered to deliver under 8 pounds. Now village spice in ballgreen will deliver what ya want when ya want it. Very dissapointing service. I will not be ringing these people again

Disgusting food vile dont waste your money

Chicken nuggets and chips were very dry and un tasty, not happy

this is the second time ordering from flames and they are just as consistent as the first time delivered well within time and piping hot , really enjoyed the meals keep it up well done i will most definetly be using this takeaway again & again & again thankyou all

went in staff were just taking took no notice to serve me so walked out and went to kfs Norton best kebab shop around

Thankyou flames for the replacement. Michelle (emerald way)

Delivery took an hour and half after ordering then when food came it was cold so rang them too tell them and they tried too argue that it had just been sent out, they sent out another portion of chips and curry sauce leaving the donner meat to go cold after having to wait another 25 minutes, the food that came back was freshly cooked and piping hot so why did it not arrive this way in the first place? As a new customer would not order from here again after spending £14.00 on something that was cold and soggy!!