Papa John's Pizza in Rotherham

Although ordered and it took a few hours to arrive it was well worth the wait. It was definitely the best quality tasting pizza we had eaten in a long time. The two giant pizzas fed three hungry volunteer workers who were helping friends to tidy up their garden, which took many hours to complete. The only but important suggestion would be to improve in the delivery times, but still worth the five star review.

Food never turned up, no drivers apparently. Had to cancel the order for a refund.

AWFUL DO NOT GO HERE OR ORDER FROM HERE!!!! Ordered on app - waited an hour and called and was told waiting 4 delivery driver. Another 30mins passed and still nothing so rung again and was told no delivery driver, no refund and to go and collect!!!! If we went to collect he would make pizza fresh. Drove to the shop and picked up pizzas. Was stone cold and disgusting and was obviously the original pizza that had been sat for nearly 2 hrs at this point. NO REFUND. Please DO NOT ORDER FROM HERE UNLESS YOU WANT POOR SERVICE AND DISGUSTING FOOD.

Do NOT order pizza from here. Waited 1hr 30mins after ordering on app on a Tuesday night. Phoned twice and told waiting 4 delivery driver. Second call & bloke asked for us to collect after we had paid for delivery. Asked if it would be cold and he said no he would cook fresh if picked up. Went to collect and it was freezing - had obviously not made any fresh pizza. STAY CLEAR, I will make sure everyone I know does not order from this sham of a place. Dominoes all the way. JUST DONT GO HOWEVER HINGRY YOU ARE.

Best pizza papa John rotherham his name arslan

Brought us the wrong food so we rang the store straight away and told them. They said someone would come back and bring ours. Another hour went by so we rang again and were told our food was being re-made and would be sent straight out. After 2 hours I rang the store again and said I still hadn't received my food and wanted a refund, the man was very rude and said somebody would need to come and pick the incorrect food up before I would be refunded. I had already waited over an hour for someone to pick the wrong food up. Nobody came to pick it up so we have the wrong food which is now cold and no refund. Never ordering from here again absolute joke.

Tried to order online but was unable to, so i thought I would ring. The person who answered was extremely arrogant, spoke to me like I was rubbish and even after I explained everything he demanded my bank details as they no longer accepted cash, then asked me why I was telling him my problems!! I will NEVER order from ANY Papa John's again

I placed a £50 order after a long day at work, the food turned up extremely undercooked. I politely rang up and asked for a refund, I was told someone was going to collect the food first, I said this was fine. I waited over an hour and nobody came. I am very disappointed as if this poor service was not given I would have assumed it was just a bad day for them? Extremely rude and disappointing

The store is now closed and has been for weeks.

Best pizza Rotherham and love s chicken poppers

thought i would give them a second chance . had a delivery over a hour late .. today got order totally wrong , phoned them and was told they were too busy to put it right.. offer free garlic bread next order .... not going to be one

Best pizza toppings and pizza base in the local area, also halal chicken is a plus

Papa Jon’s Rotherham very Nice Pizza’s and good costumer service

The food tastes ok, but has arrived cold. the service is not very good. The app that tells you when different process are happening. When it got to the been delivered step that didn't work at all. It arrived 1 hour and 30 minutes after it said it was. When phoning to chase the order the staff member was very abrupt and told me the food would be with me in 10 minutes but actually took 50 minutes Overall I am not impressed with was it is supposed to be a up market pizza delivery place

Poor customer service not recommended

This place has gone down hill, just ordered my pizza and tell me why there was a piece of hair in it? Wish I could upload a picture and they even managed to get my order wrong. Rung up the place and this guy told me to call him back in 15 mins with no further explanation but a big sigh. Never again, disgusting

Took my order over the phone, confirmed the address and payment, I waited about 30-40mins to only then get a call to say they have to refund me as the driver moaned about delivering my order, bit of a joke.

Arsalan took my order he was very helpful and friendly pizza was delicious and delivery didnt take too long...

Rotherham won the Papa John's Trophy

Vegetarian pizza very nice and nice servers

1 hour has passed and it hasn't arrived, I called them and they told me that in 3 minutes the worst joke arrives ..... I sit and think what it's like to eat a Piţa made an hour ago, it shows bad and taste is awful goodbye papajohns.

Do not order from here- food is great as always but the lady on the phone is vile! the worst attitude I have ever come across. She said I should be grateful she made our food even though it never arrived and we had to re-order and go to collect!

Friendly staff. Advised which offer worked best for my order. Tasty pizzas

AVOID!!!!! Absolutely shocking service please everyone avoid this restaurant I ordered my food over 2 hour ago and my food never even turned up I tried ringing the restaurant several times and nobody answered I received no communication whatsoever or a update on my order they have took £30.07p and never delivered my order I have reported them to just eat also. Please don’t order from this restaurant they a thief’s!!!!

Bad service and always change tha practices DONT Go

Last time I order from here, placed an order at around 6pm for delivery for around 9pm I'm writing this at 11:07pm with no food.dont answer phone when ring app doesn't seem to work.... they took my money through a card payment....and I got was a an email saying sorry for the delay here's £5 your next order..... I won't need it as I'm not ordering from you again.....

Really gone down hill!! Used to regular ordered from here and was always fast delivery and was nice, but not so nice any more. This place has got so bad my last order I had to wait a hour and half for to receive half of my order, the driver said he will come back with rest but after nearly an hour I had to ring to be told its on way, 30 mins later rang again to be told its on way, I told them I wanted a refund. some time later I was woke up by a driver with rest of my order, over 2 hours since 1st delivery and about 3 and half hours from ordering. After 2 week still no refund after ringing several time, messaged papa johns and no reply. also tried a charge back with bank but papa johns told bank I've had order so I cant get money back. think they need to give up and shut down as they cannot run this place or cook pizzas.

What happened to this place !! We were regulars from it first opening and pizzas were amazing . We stopped ordering after the quality dropped and hadn’t ordered for over a year . Placed an order today (it’s been a year , surely things have changed) the food was exactly the same (if not worse) . Pizzas are so doughy that you end up with what looks like medium due to the thickness of crust , toppings were wrong , hardly any sauce , so dry . Didn’t get any better with sides (chicken was crunchy) jalapeños bites were all coating with nothing inside . No dips , no pizza sauce tubs . Will never order again . Avoid as it doesn’t ever get better .

Not bad priced taste gorgeous be back again well worth a visit

Ordered at 7.00 they forgot pop and ice cream gave then benefit of dowt gave them a call they will drop off second drop off just pop no ice cream rang up again they said delivery man said he gave it the first time 2200 and still waiting for ice cream ridiculous don't order from here they don't have a clue what they are doing ill never order again from papa John's shocking

Our order took an hour and a half to arrive - when it arrived it was wrong so went to tell the driver before he left. He said he knew it was wrong, but gave it to us anyway without saying anything. We rang the takeaway to get the correct order delivered - this took another hour and a half. I didn't want my pizza by the time it arrives (11:15pm). After complaining they offered a £5 voucher, which I won't use because I don't want to order from there again. Its not the first time we have had issues with this branch.

1 hour waiting time for a large pizza, that I went to COLLECT!! The pizza was not worth it topping s falling off and the worst of all is the customer service —5 rating the staff that served me had no respect at all talking like an absolute fool shouting all over the place never ordering from here again. Highly not recommended.

Thriving dirty scum bags charge you more than items are on the menu tryed it several times to me and friends

Excellent quality Pizzas. Arslan the Manager was very helpful

2 hours of waiting, 4 phone calls later. Still waiting. 1st call the team member said it just left the store 2nd call, the manager said she would call the driver then call me. 3rd call, the team member said the manager was still on the phone, I could hear her shouting at the driver. The team member and I joked whilst I waited. 4th call, manager then said I already had my food then passed me to the driver. Driver was adamant i received my food, calmly asked what colour my door was. Not expecting him to take note but the mention of a dog (I don't own one) was enough to satisfy that he clearly didn't try. The manager then took the phone and expected me to come up with a solution? I was like well she could cook me a pizza and deliver it cause I'm ready to eat. Not bothered about a refund, just want a pizza cause I'm damn hungry. .....and still waiting. ... I have to say that at this stage, I don't even blame the driver or the other staff for this. I blame the terrible manager who has zero etiquette in handling and resolving an issue. @Franchise manager, sack off the store manager and promote the team member. That manager is damn terrible!

Wednesday 21st July - 19:24: it’s been 2 hours and still waiting for my order. The app says my order has been delivered. I’m starting to think the delivery driver has done a runner with my order. Absolute joke!

Great tasting pizza as always. There was a system issue with my last order and I called several weeks later to resolve. Because I'd left it longer than 2 weeks, they were unable to refund me the difference in what I over paid but offered a free side as a good will gesture.

Bland tasting pizzas, we received Xxl pepperoni and had butternut squash base which we didn't request the worst tasting thing ever 🤮 Special garlic sauce is just like melted butter

I placed an order for 15 pizza's for colleagues at Work as a treat. I went into the store to place the order for the following day and was served by Arslan who was polite and very helpful which gave me confidence in placing such a large order. The order arrived bang on the time and the pizza's where spot on. I will defenaitly be ordering here in the future and would recommend Arslan and his team a Papa Pizza because of the fantasic customer service and excellent pizza.

Just made one pickup need to improve packaging of their food staffs

Brilliant, really tasty, great and speedy service.

really good place. fast delivery. owner is very helpful. order from here all the time.

Lovely customer service on the phone,very fast delivery,food is always tasty and hot ,well done team.

Great service on the phone as always and pizza are always so tasty ...

Great customer service, fast delivery, lovely pizza and it came nice and hot. I would highly recommend the wellgate branch

Ordered several pizzas tonight and they were lovely ordered over the phone delivered on time and still really hot will definitely use again

very nice food everyone try it had it last night stuff crust pizza recommend to every try it

This is the third time I've ordered from Papa John's in Rotherham and felt it was time to leave a review. Online ordering is easy via their website. Delivery was amazingly quick! The pizzas and sides were hot and I get the feeling that the delivery was straight from the shop to here, not one of 3 or 4 drops around Rotherham. The pizzas are tasty, well topped and not oily like some other franchises. We had the chicken side orders with the Buffalo dip and were in spicy heaven. The chicken was soft and hot! Well done to the team in the kitchen and the delivery guys at Wellgate! Obviously I'll be ordering again (and again and again)

Me and my boyfriend love Papa John’s pizza! There’s so much choice, especially when you can create your own. The stuffed crust is lovely! They often also have 50% off.

Very average pizza, could hardly taste the cheese, was it even Mozzarella? Big difference compared to Dominos and Pizza Hut. Delivery came quick enough... i ordered a few desserts, they aren’t as nice as the pictures online. Especially the brownies, they are okay but not sweet enough for my liking. The cookie was probably the best, they didn’t add the icing on the cinnamon scrolls. Definitely won’t be ordering again mainly due to the taste of the pizza.

Very poor customer service. Ordered from here at 9.15 the order never came and when called they said it was on its way... Its now past closing time and still no pizza. They will not have our custom again if I could give a zero I would absolutly disgusting.

Would Not recommend ordering from here! If i could give zero stars i would Ordered at 7.22pm pizza finally arrived at 8.45pm! Rang 3 times to keep being told it was on the way 10 minutes.. the customer service is disgusting the person on the phone at the shop was rude and uninterested and the delivery person was even worse basically turned up and said do you want them or not the pizza was cold dry and not worth £20! Never even got a sorry Will NEVER order from them again rather stick to rajas in the future there food is the best and fresh and there customer service is excellent .

Ordered from here several times - always quick service and friendly delivery. Food has always been hot on arrival. Great food and not greasy which is always a plus.This is now my go to takeaway for pizza , the meal for one is such good value and the options for sides in deals is better than competitors.

I have never had such a pile of crap that I had to spit it out the brownie was a joke, as for the pizza are you joking soggy pile of crap, how can you claim this be such a world wide company when it's the worst pizza I've ever had. The pizza from asda has better taste, I'm expecting it to come out both ends!!!

Pizza was amazing definitely bettwr than pizza hut. It arrived within 25 mins, it was nice pipping hot pizza. Will be ordering again soon. Great thing is there chicken is Halal.

Pizza okay, but bit like a chewing gum. I ordered the Works, but couldn't taste sausage and ham at all. Garlic sauce tasted like awful. Delivery came fairly quick. But won't order again

Pretty good pizza place. Nice deals.

If you phone anywhere near closing they will ignore you. 15 mins before 11pm closing left to ring out 2 nights in a row. Staff/Team can not be arsed. Hope the franchise reads this. Great Pizza otherwise.

Me and the kids all in agreement that this is the best pizza chain, the pizza base is amazing so fresh and tasty and the price was very fair we took advantage of a 2 for 1 deal and got two medium pizzas for around £14 pounds.loved the pizzas,loved the garlic dip that comes with the pizza and loved the price, try them or you could go to the Hut that are nice pizzas just not as nice and twice the price.