Papa John's Pizza in Wyre Forest

07/11/2024- An update to the review I left whilst the previous owners were “managing” the franchise… Having seen the latest review following the change of ownership, I thought would give this place another chance.. The difference is night and day. Food was excellent, delivery was super quick and the delivery driver was absolutely lovely. Huge props to these guys for turning the place around.. and it means I finally am able to get Pizza delivered to our door in Wolverley from one of the big chains… Well done Papa John People.. wishing you every success in the new venture and long may it continue. Previous review in 2022 is here: If I could give zero stars, I would. Service appalling, food very late, cold and tasteless and with a side order of continual utter nonsense and lies from the person in the shop and the delivery driver about what on earth they were doing that took them so long to find our house. The same house that absolutely no one has had a problem finding, ever. There are far better places in Kidderminster to get pizza. Do not waste your money and use these jokers.

Staff were so helpful. I had a large order of 20 large pizzas to be delivered. Staff on the phone were so helpful and efficient. The delivery was early and the food was perfect! Could not fault

Great pizza and always quick delivery 10/10

The difference since the re opening is crazy. Pizza was delicious and delivery was quick , and very polite driver.

Delivered very quickly, hot and delicious pizzas.

The new ownership is amazing, very kind and welcoming to new customers and the food is delicious

Very nice, Fresh And quick delivery

I ordered multiple pizzas and I can say every single pizza was up to very high standards, hot and extremely tasty. I would recommend trying it out for yourself if in doubt. The staff were friendly and happy to serve me which made me feel welcomed and I will now always order from here whenever in Kidderminster. 10/10. Immaculate.

Great service and deals. Food was amazing and it was fresh. Delivery was the quickest i’ve ever had, food was like it had just come out the oven!

Excellent service and exquisite tasting pizza. Food was freshly made and delivered on time, could not be happier with the new management.

Went For a Collection Since the new management took over, was very well priced, made quickly with a friendly face and great customer service, Would heavily recommend and I will be Returning.

I ordered food from Papa John after hearing about the new management and can just say Wow! The food arrived in 30 mins and it was absolutely divine! The staff were very polite and helpful and can say I will definitely be ordering from here again. Glad we got a great pizza joint here in Kidderminster!

Ordered food from here after years and was very pleasantly surprised. The food was simply stupendous, with the quality, taste and service being exemplary. Customer service was tremendous with prompt preparation and extremely friendly staff and new management. It was clear to see they take pride in their product, and I will definitely be back for more!

The food was fine but for how much everything was it's really isn't worth the price

I just had the most incredible pizza! The crust was perfectly crispy on the outside and soft on the inside, with just the right amount of chewiness. The sauce was rich and flavorful, bursting with fresh tomato and herb notes. Topped with generous, gooey cheese and fresh, high-quality toppings, every bite was a delightful explosion of flavors. This is easily one of the best pizzas I've had in a long time. Highly recommend!

Reality Vs expectation. Look at the pictures before. With previous management when they were fined $15,000. It was a disaster. Now with new management it's extremely inconsistent. They still don't care about providing a high level and consistent product. You raise concerns with them about specifics of different items and frankly they don't care. Recent order, had bacon sticks. Designed to have crumbled bacon across the whole stick. Instead they used some old bacon found from the back of a store cupboard which was probably months and months old, previously used when Papa John's had a bacon pizza special. This just tells you everything. They really think they can keep making shortcuts and cheat and get away with it.

Pizza was phenomenal, best takeaway pizza I think we’ve ever ordered and service was amazing. Quick delivery and friendly delivery driver.

We absolutely love papa johns, order frequently and they never disappoint, since it’s been under new management the food delivery is super quick when before we were waiting 2hrs+ for delivery! The food arrives correctly and piping hot and the delivery drivers are polite and friendly. Can’t fault papa johns Kidderminster glad it’s back open!!😁

So much better now it's been taken over with new ownership 👍🏻

Just been in and ordered a xxl peperoni passion with stuff crust. New owner raj was absolutely brilliant. Good luck and thank you so much

Should’ve read the reviews before ordering here. Ordered chicken bites a long with a few other things and I’ve gotten food poisoning from it. Save yourself and don’t order from this Papa Johns.

Good evening, indeed the order was delivered to me in a very short time, but the same pizza ordered today, I have ordered many times in the past 2 months, but today it was very dry and with a bad taste, no sauces, much below those previously ordered.

Under new management and it's improved a lot since.

Wow! What a difference. Ìd seen that Papa Johns had got new management and thought we would try it. The previous management were beyond awful. But rest assured they are great. 30mins from order to door and food was piping hot and delivered with a smile. The delivery driver also explained which pizza was the gluten free one therefore limiting cross contamination.

Around 20 minutes after eating their pizza I had explosive diarrhoea.

New owners, service is absolutely amazing since re opening, quick delivery and food is brilliant quality and piping hot. Always been regular customers but new owners have really improved everything!

Can't comment on the previous owners but after 2 orders in the past few weeks the pizzas are some of the nicest I've had in years.. 100% my go to place! Thanks

Under the new management this place now delivers the proper Papa John's quality pizzas. I'm happy with my order, food was spot on.

Ordered today, brilliant service, fast delivery and food tasted good!

Hello everyone I ordered my pizza the food was hot and cooked fresh also the lady who took my order was polite and helpful thank you for my lovely food. I enjoyed x

There is nothing else to say but wow! I recently heard about the new management at Papa Johns and it is safe to say I am more than impressed with the quality and service provided. The food arrived very promptly after ordering and the service couldn’t have been more helpful over the phone. Definitely recommend to everyone and will most certainly be ordering from here again in the future!

5* service will go above and beyond if order isn’t right. Customer service is top notch, Staff are friendly and will chat while you wait overall a pleasant experience & the food was baked to perfection - Big turn around since previous owners, would highly recommend!

Under new management. The place was spotless food was made fast and was piping hot when collected. If you like papa johns try the new team there.

I bought bombay spicy today and it is really outstanding, yummy and high more than my expectations. Thankyou papa zone for opened again❤️

Cheaper than domino’s and just as good food wise. New one era doing very well

I had seen the shop had just opened after been closed for some time, so thought I would see if things had improved. Upon ordering, collecting, and having the pizza I can definitely say that the new management is miles better than those who were here previously. The pizza was made promptly and tasted amazing, the whole quick service and quality was better than I could’ve expected! Will definitely be back soon :)

Quick and friendly delivery - food was hot when arrived - would recommend to anyone looking for a nice takeaway for a quick and easy dinner

I recently ordered from here and was impressed with the prompt delivery service as well as the overall customer service. Staff were very friendly and helpful. Arrived earlier than it stated and came hot too! Would definitely recommend

New owners definitely here to stay.

i ordered from here after hearing about the new management and i was left pleasantly surprised. The food was delicious, as you can tell from the photo and also arrive warm. The service was also 10/10 much better than before! will definitely be ordering from here again

Not sure why putting this review on, because if I looked at them before ordering I wouldn't have. So sort of my own fault, but pretty obvious they are not worth it, ordered a couple of pizzas for stupid money never came, never answered phone. Don't understand how places like this run and make profit legitimately only profit they get is from robbery.

absolutely shocking. arrived cold and was inedible. garlic dip was off. worst pizza ever had

Avoid like the plague! Ordered and arrived 1.5 hours late, and cold, they forgot my drink, and when I called up to ask where my pizza was they said “it’s on its way” and hung up immediately. Didn’t even take my order number!

I tried to order Gluten Free online but I couldn’t find an option so I thought I’d just call. The guy on the line had no idea what he was talking about, when I asked if they still did gluten free crust he said, and I quote, ‘I have no idea’, and told me to just order online. What is the point of having someone on the end of the phone if they don’t even know what they sell? Unless you’re ordering word for word off the menu don’t bother calling, they have no idea what they’re doing. I hate this new era of doing everything through an app, having dietary restrictions makes it very difficult if I can’t talk to someone.

Our first pizza from here and I think our last took its time to arrive was only warm the pizza was very doughy not much taste to it plus not much toppings on either I've had better frozen pizza really, Also had the jalapeños cheese bits was nearly cold and wasn't the best overall pricey bland and over rated

Ordered food, over an hour and food still had not been delivered. Called several times to be told 5 minutes over and over again! Food stone cold when it eventually arrived! DO NOT ORDER FROM HERE! YOU HAVE BEEN WARNED!

Shocking service, waited 2 hours for a stone cold pizza. If we hadn't already paid we would have cancelled the order but they no longer accept payment on delivery. I wonder why!! Fobbed off with excuses when we rang up 3 times: driver has just left. Driver has broken down. Then the chap hung up the 3rd time. Please do not give them business until they sort it out.

Truly awful experience. Food showing as ‘delivered’ 30 mins before it arrived. Called the store to be hung up on. Truly terrible 0/5

Ordered online and after about an hour and 20 min we checked the order tracker which said it had been delivered around 30 minutes ago. Called the branch a few times and when we finally got through to the apparent manager and gave our details politely asking for an update he shouted he would check the order and slammed the phone down on us. We were unable to get through again on the phone and when the food finally arrived (early 2 hours late) it was cold. Not great when you’ve spent over £40 for 2 pizzas. I could possibly forgive the lateness with it being a weekend but the rudeness is disgraceful!

Order came almost 2hours after we placed it.After phoning and keep being told it’s on its way. Man on phone wasn’t very helpful. Food was wrong when it came and stone cold 😡

Waiting over an 1hr 30mins for a stone cold pizza and some of the order missing......the delivery driver thought it was amusing....!!! I would strongly advise anyone that wants a nice pizza delivered in a reasonable time and hot to AVOID this at all costs.....unreal

First time using this pizza shop and was absolutely amazing taste and very friendly staff. Highly recommended 10/10

Do not order. Food never turned up and staff them lied that there wasn’t a manager and then lied that the system was down when refund requested. Then hung up and refused to answer calls.

Order 90 mins late, extra toppings missing. Their phone assistant hung up repeatedly when trying to get update, dog awful place, avoid like the plague

ordered two pizzas on the 2 for 1 deal, only recieved one so called up to ask. he could hear me absolutely fine until i mentioned one pizza being missing, immediately said he couldn’t hear me and hung up. tried calling again and no one picked up

First time ordering from here in about a year. We ordered Papadias for lunch as we wanted something relatively fast. Food was actually delivered in good time however, what we received was not Papadias but 2 small thick crust pizzas. The dough was not cooked all they way and so the base was stodgy and raw in parts. Come on guys, if you’re going to get our order wrong at least make the food which arrives in its place quality.

Just enjoying my beautiful all the meats thin crust. Would've got a 5 but I had to walk back to the cash machine because it was cash only. Could've ordered online on my card which made me wonder who's earning more tonight, Papa John's or the guy that made this fantastic pizza!🤔

It was the previous customers fault????? Ordered 2 large topped pizza. Waited 20 minutes behind another gentleman though my order was showing ready to be collected. The guy never spoke to me though I tried to get his attention. I was handed 2 small plain margaritas then when I questioned he told me it was the other customers fault even though he handed them the pizza. No apologies offered. No refunds offered. Just that it wasn’t his fault that HE had given my pizzas to someone else. Wholly useless.

Driver made us walk to pick up our own pizza which was cold and they then promised a refund which never arrived. Still battling with head office weeks later. Disgusting service and horrible staff

Used to be really good, not anymore. Online tracker is not to be trusted, got mine delivered more than 30 minutes after the tracker said it was with me.

Not been to papa John's for about a year never had any issues but had one last night ha ha what a joke it was like cardboard I've saw more cheese in a packet of cheese and onion crisps waste of money hardy any cheese or toppings a frozen pizza would of been a better option

Arrived cold, paid for an extra 3 toppings which were none existent, dough was tough all in all bloody awful for a £25 pizza!

Didn’t bring my drink and refused to go back and bring jt

If I could rate 0 stars I would. Ordered from these guys twice as a change from domino’s and both times I’ve ordered they’ve stated the order has been delivered but hasn’t arrived. The first time it showed an hour late and was inedible. And now this time we are currently waiting on an order that’s stated as delivered, called the shop and the arrogant person on the phone said it was on the way and cut us off before we’d finished speaking. Absolute madness to see this place still going after reading everyone else’s reviews. Absolute joke! Wouldn’t even waste your time and money!

Ordered online at 6.30pm tracking app told me food had been delivered and with me at 7.30pm..nothing had arrived. Called continuously to complain but nobody would answer the phone..delivery eventually turned up at 9pm! Kids had already had alternative food so waste of money and time..! Avoid at all costs!!

What a shambles. Ordered food over 1.5 hours ago and have been trying to call the store to find out what is going on and nothing…. 6 calls and no answers. The app still shows “we have your order and are making your food” Never ordering from here again.

Waited 2 hours for delivery, no answer on phones. Surely you just answer the phones and explain service is slow tonight due to England playing, instead they get the delivery driver tot do it with cold pizza

Awful! Took over two hours from order being placed to getting order. Order tracking showed order as delivered but didn't actually arrive for another ten mins. Called them 15 times and each time it just rang out with no answer. Food is stone cold too. We won't be using them again!

Wrong order not once but replacement as well. Waste money

Food turned up 1 hour 20 mins after ordering, drink and dips missing... Should have looked at the reviews, rang up they did answer and said they will send the delivery driver back but what's the point... And after reading the reviews I won't hold my breath... Pizza and drink really ain't hard to get right how has head office not shut this branch down

I tried to call to place an order this evening. The phone was picked up & put down on me twice. I phoned again only to be told that I can't order over the phone. My intention was to speak to staff to order to find the best deals for a number of pizzas. I was told that their systems weren't working so I couldn't order over the phone. Funny that other reviews I've read from months ago have mentioned that they wouldn't take orders over the phone either. How long have their systems been down for. Just horrendous customer service. I don't even understand how they are still operating. I will never order pizza from here again.

What a terrible terrible terrible service. Ordered a pizza to be delivered. Checked the track your order and it stated that it had been delivered at 19.55. As I write this it it is now 20.40 and still it's not been delivered. Called the shop I ordered it from to be told that the driver was 5/10 minutes away and that the system was down. Phones were clearly working so why didn't they call to explain the issues instead of waiting and waiting and waiting. I had no apology and was repeatedly told the driver was on his way. There isn't a chance on this earth I will ever use Papa John's again. The service, the communication and the rudeness is unacceptable and will only serve to drive customers away.

They turned up at my house and then got back in his car and drove off whilst I was watching and they claimed it was attempted delivery. Man was very rude on the phone and told me to do one and put phone down on me. Do not recommend

We used our points from the papa John's website which made it this cheap. Always upgrade to stuff crust much more filling. Only ordered a pizza so this time nothing else was left behind or didn't arrive like normal here.

Lovely pizza and friendly staff and a very good deal

Part of the order was missing, rang up and was told they wouldn't deliver the rest but can have it free with my next order! Never again

Disgusting awful service does not receive a 1 score I am struggling to give you more words you have ruined my evening Blah blah for gods sake

Take your money but don’t actually deliver the food. Lied to when called to chase the order saying the driver is on their way and then they put the phone down on you. Avoid 100% and support smaller local places instead - I have complained to Papa Johns head office.

Overed via Deliveroo. Don't answer the phone and didn't deliver the food. Don't use.

I waited more than 2 hours and I never had my order , please avoid this store

I did order on Deliveroo and waited for more than 2 hours , I called the restaurant they told me I need to call Deliveroo and refund my money , I called the Deliveroo they told me I got the order but I never had my order , please people make sure avoid this store ,

Not wanting to take an order over the phone when I've ordered from them in the past. It's perfectly normal to order a pizza on the phone. You can't tell a customer to order online when you also can order on the phone! I'm 5 miles away and they say they can't find my post code when they've delivered to us before with no issues. The food is top quality and had no issues last time. Avoid and support your local pizza place.

Fast delivery. Great tasting food & hot. Will order again. Thank you!

Absolutely lacking manners and customer service! Avoid at all cost! Tried to call several times to order for collection. For about 1hr couldn't get through as someone answered the call and put the phone down straight away. Then answered and put the phone next to him so I could hear him talking. Then put it down without taking an order or even speaking to me. Called again, put the phone down and then eventually answered again and put the phone next to him again leaving me hanging for 10 mins! What a tosser!

Ordered online. App saying it was delivered but not the case. Rang the branch and they said a other 5 or 10 minutes. Obviously to keep head office happy with stats. Back to Domino's I go they have never let me down. Been waiting nearly an hour now! 🥵

Paid £49 for 2 pizzas that were stone cold and inedible.

It's hit and miss. I've found that the Hereford and Worcester ones are slightly better. Although the Worcester one messed up my two pizzas one time real bad.

Food 30 mins late so far, hasn't turned up, don't answer the phone either. Order one other time previously was also late and just warm, gave it a try again tonight and even worse service, 2/2 times, really is poor.

totally disgusted in this place,ordered pizza new years eve with instructions clearly stated no cheese due to son having autism and can not tolerate cheese,pizza turned up with cheese on rang restaurant said would sort another one,did not receive a replacement and no refund,from now on will stick with Milan pizza least they get it right what's hard about leaving cheese of a ham and pineapple pizza

Made an order, which arrived, but part of the order was missing. The delivery driver stated they would come back, but never did. After 2 hours of waiting, we called the restaurant for there to be no answer at all. I get that mistakes are made, but to then not even bring the rest of the order and never answer the phone is pretty bad. Not good service at all

90 minute wait, rang to ask and they refused to give me a time for when it will arrive, still waiting, bad attitude from manager on phone.

Dreadful service Two hours for a pizza and still not delivered. I’m used to them being late but this was a new level of incompetence. They called me to say it would be late but two hours on apparently it’s still on the way. Despite me getting a pizza a week from them they seem unable to grasp where I live. Avoid.

My son ordered food. Did not arrive. Called to query long and short established that went to wrong address by description of house and vehicles but apparently our fault that they went to wrong address and because it was we could have cold food. Absolute joke.

A joke - do not use. Go to any other pizza place than this. Awful.

I went to purchase 3 personal pizzas this morning which they are advertising in the window for £1 when asked for pizzas was told they don't do them but I could get one for 3.99 why advertise in window if not available

Ordered a large half and half pizza but had a couple of toppings missing. Called and within 20 mins I had received a perfect replacement pizza. Manager even called to make sure everything was okay, cannot fault the food or the customer service!

After 2 hours had to give up and leave the house. Called to cancel so hope I get a refund. Thr food might have been nice, but for sure would not have been hot.

Manager was short, abrupt and hung up the phone on me when I asked to confirm details on the order. Great pizza. Awful staff.

Very delicious and very good offers

We have pizza from here on a regular basis. Always delivered quickly & food always hot, tasty & enjoyable. Cant fault them, always excellent!