Papa John's Pizza in Bexley

You staff don't know how need to do refund be card 🙄!if that what you customer service gonna help sort out? Manager on duty listing music on he's phone, they use same spoon 🥄 spread bbq sauce, and put back in tomato sauce, this how customer service try to explain for me basic things what's happening in kitchen?

What a joke shop this place is!! Ordered my pizza at 7pm and it did not arrive until 2 hours later!! I called to ask where pizza was after tracking my pizza to be told it would be another 30 minutes!! So I said basically your tracking is complete lies because they were cutting and checking pizza for 40 minutes!! When we got the pizza, cold and under cooked!! Don’t go here whatever you do unless you order your pizza 2 hours before you want it. Staff totally rude!! Never get another order from me and will be contacting the Head office.

Lovely young gentleman just took my order over the phone due to the app not letting me check out. Very polite and friendly. Well done Papajohns Welling

Out of 4 XXL pizzas, 2 were so dry and badly burnt such that myself and my guests could not finish eating them. The store were not helpful when we called them about it and went to collect replacement pizzas. The person in store was rude and hostile when we collected the replacement pizzas and not apologetic in the slightest. Not sure how he thought it would be acceptable to serve such pizzas to paying customers in the first place. Very poor experience, would not recommend.

Ordered Tuesday special for buy one get one free paid full price got one pizza only for £28 they refused to provide the other pizza awful plus pizza toppings are tiny, don't order from here its really that bad.

I've always ordered via online or the app and never had a problem. We had 2 large Pizzas and 2 sides and now feeling stuffed. I see there have been negative reviews here, but from my perspective I've never had a problem in over 12 years!

I phoned up to ask if instead of the garlic dip could I have bbq... I was promised that would be fine. I think this must have offended the person in charge as I was sent "cheesy bacon tots" with no bacon at all and burnt cheese. The pizza also had the garlic dip I had asked to be swapped with bbq. They then also put much less bbq than normal, leaving most of the pizza without my beloved BBQ. Usually it is in a swirl this time it was blobs on a few slices... It was very odd clearly me asking for the dip to be swapped must have upset them. such a shame as I usually really enjoy papa John's and haven't had an issue from here before. If it was such an issue why not just explain the problem? I know these are minor issues but if you charge the prices you do then you expect better service and quality.

Order was almost 15 mins late on their tracker, drivers obviously cheating the times, everything is cold. Call the store and I'm told I'll have to wait another 40 mins to have the order replaced, as long as I don't eat what got delivered. Ruined dinner. Won't make that mistake again.

Very good service and tasty food. Staff is also very friendly and supportive. Keep on guys.

We bought a large pizza and cinnamon rolls. The pizza had little base sauce on it, as such the pizza toppings didn’t stick and were coming off when arriving home. It was drenched in an awful sour sauce supposed to be bbq. It really was the worst pizza I’ve ever had. We actually threw most of it away it was that bad! Thk goodness for the cinnamon rolls which were better but far from perfect. First time of trying Papa Johns and it is the last. We usually opt for Dominos or Pizza Hut which have always been faultless. I wouldn’t recommend Papa Johns.

Great customer service, amazing vegan and vegetarian pizzas.

Buy yourself some cheese, grate it on some bread and place it under a grill. Then you will get something hot for a fraction of the price.

The pizzas were cooked beautifully, sufficient toppings and very hot when arrived. The delivery driver was friendly and although he didn't wear a mask he stepped back to a safe distance when he delivered. They also delivered the food quickly and when they said they would. They do only have a 4* health rating from food standards so I while their food and service is excellent I would have felt safer ordering from them had it been 5*. As we are vulnerable it's really important to us so unfortunately that's why we have only given them a 4 out of 5. In comparison though Welling is better as Sidcup only has a 3.

Went in shop at Bellegrove Rd and ordered 12 different pizzas to arrive at 1pm on 1st May 2022 at my home address. Whilst communication in store was somewhat difficult and did not provide me with any confidence that things would run smoothly on the day, I was proved wrong. The pizzas arrived and were exactly as ordered, they were hot and arrived dead on time. Well done Papa John's...Will definitely be back.

Had pizza from here takeaway but didn’t like the customer service they seem to be ok the phone always making calls taking orders but what about the customers in store? Waited about 5mins plus to pick up order that they said was ready… unbelievable not coming back

Looks nice inside after the refurbishment. Nice guy's and great pizza 🍕

Picked up veg hot pizza. Very tasty.

So hungry! Just what I needed. Delivery driver is really lovely also, very kind and always on time. ❤️

Very decent food. Quite clean and hygienic.

Brilliant pizza I think the best about

I order way too much here but the delivery guy with the black curly hair is super hot! Better than the pizza lol

Late and cold. It's a shame as papa John's vegan offering is better. Going to sacrifice that in the future for warm, on time pizza delivered by people that can do directions and smile when delivering.

Pizza is good but they keep forgetting parts of orders and when ring they say it will be sent out straight away, but they don't turn up with it.

Not sure why there are bad reviews, but this is the best takeaway pizza in the area it never disappoints! Much prefer this over dominos for the flavours, toppings and the base! The tomatoes and cheese taste more real. Only the price is a bit high

One pizza was covered in so much oregano it was inedible. Over an hour after offering a replacement, nothing was delivered. I was then lied to about a refund being issued. Still waiting on that

Best pizza's in welling for sure.

The prices at this place are beyond belief. You simply cannot justify these prices for the poor product and service.

Waited over an hour for my order.

How gutted am i am, thought I put the curry in the freezer so bought a pizza starter and garlic bread from here. Chicken wings 7/10 garlic bread a 7inch pizza with cheese the only thing garlic was the sauce provided. The pizza was the blandest pizza ever. When I arrived home after eating the meal ordered bit by bit on the way home (how common) the curry was in the fridge. £19.99 down the drain. Worse pizza ever

This is the second time I've ordered from this franchise. First time was 20 minutes late and the driver parked on my neighbour's driveway and was dismissive of that fact. This time the pizza was 45 minutes and turns up with the same driver, then tells me to take it up with the manager because he doesn't care! This is the last time I'm giving them my business. Never had this issue with Dominos pizza.

Ordered two veg pizzas , one cooked well the other not. Not even same toppings of both pizzas. Not even close as good as the northfleet branch. When we complained about the pizza the next day the employee said 'go somewhere else', I was absolutely shocked by the immaturity.

It's so-so..don't expect too much.

Terrible service. Really rude on the phone. Unfortunately they are the only ones who deliver to our area but they constantly make mistakes on the order.

Very poor Customer service and they add in my order pork meat and I was ordered chicken . I was spoken store manager but he was super rude than his staff...

Luckily I moved house and within the zone for Sidcup branch now. Welling was terrible to order from. The worst case I had was regarding the picture I have attached. First, they brought diet pepsi AGAIN. Regular occurrence when you order normal, they bring diet instead. Second - where's the cheese and toppings? Third - when I phone to complain, the manager was EXTREMELY rude. He told me repeatedly that I was lying (he explicitly said it too), and he had personally seen this pizza be made and it "looked perfect, just like adverts". He told me if he were to send a replacement pizza, if I had even eaten one slice of this one he wouldn't give me the replacement. He also demanded that I hand back the bad pizza. He made me text him a picture of the bad pizza to his phone before he would process the replacement. He then claimed that the system wasn't working, and he couldn't process the replacement. Waited 20 minutes for that to be done. Then waited another 45 minutes for the replacement to be sent.

The pizza is good but the staff have poor English-speaking skills. Don't expect any help over the phone if you have questions about your order.

very rude on the phone, the manager needs to learn how to talk to the customers, he spoke to me very rudely and cancelled my order, I hope he has as I want my money back and would never go back to papa John's again

Waited ages but staff seemed alright recommend sidcup

Best pizza place in the area! Food always outstanding and fresh :)

Best pizza shop in South East .🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕🍕

I've still got no pizza over an hour after ordering and I've encountered the rudest staff I've ever come across while trying to chase up my order. Will never order from here again.

Worst possible experience. Driver arrived at my flat and completely refused to get out of his car. I called the store and the guy mentioned that I needed to go down to my reception to pick up the pizza. My response was that Papa John's was supposed to be a door to door service. In the end, the pizza was not delivered and I cancelled the PayPal pending transaction. DO NOT order from this store!!

Disgusting service. Avoid at all cost! Rude, food doesn’t show, lies to customer..... I have never received service like I did Tonight. If there was a 0 star...... that would have been too good

Absolutely disgusting Not only was part of the order wrong, poor quality and part was burnt aswell When trying to solve the issue, the manager was aggressive and used an abusive tone down the phone then hanged up. I would not recommend ever going here or ordering from such a rude place. I cant believe they think its okay to treat customers like that.

Wrong order sent. Staff and manager extremely rude will never use again

Don’t ever order from here unless you want to flip a coin to see if your food even turns up. Staff are rude and incompetent, do not expect them to honour any of the gaurentees of PapaJohns. Getting a refund off food that didn’t arrive is a mission in itself, and my previous order arrived cold. It took 30 days for me to get a refund and only from constant badgering. I ordered again so this time shame on me. PAPA JOHNS CLOSE DOWN THIS FRANCHISE ITS NOT WORTH IT FOR YOUR BRAND.

Awful staff, so rude, hang up the phone while you’re still speaking to them and the food is never delivered within a reasonable time. Rubbish.

Worst experience ever. My first and last time from this store and PapaJohns. The staff were rude and the pizza was cold.

Absolutely disgraceful service today. Didn’t receive 3 items, rang and told them and they said they would get them straight out, after 40 minutes still hadn’t received my items and rang them to find out where they were. I got told they were just round the corner and would be here in a minute, even though we had finished the rest of our food I said ok. After another 15 minutes only 2 of my 3 items turned up and were freezing cold so I sent them back with the driver and rang the store back to ask for a refund for the 3 items I did not receive which they said as I paid cash they will send out a driver with the money. After another 50 minutes the driver finally turned up with my refund and not one member of staff I some to apologised. I understand they may be busy however this was just such unprofessional and disgusting service. 😡

Dreadful 4 times they have not delivered all the items I had asked for or got the toppings in correct and have to wait an hour or more every time to get re delivered not worth going to anymore I even emailed them and just said mistakes happen yea we’ll sort them out happening for months on end now

£53 for 2 pizzas and 2 portions of wings, a right joke

This again very small doses delivery

The service was prompt and efficient.. Kudos Papa John's

i had pizza from welling branch and I found dry ant and nail in my pizza .talk to the people in shop but they were very rude to me . I will never ever going to this shop again . Staff are very rude only delivery people are very good .

I really don't know. I have mixed feelings about this branch. I had to wait for my pizza to be delivered for more than 1h, something I haven't experienced when I ordered from other branches, but when the pizza arrived it was still warm and the toppings were decent.

The worst customer service known! Ordered 4 pizzas for my family and friends. Asked the guy on the phone to deliver the pizzas and he messed it all up. Ended up swearing down the phone to me and refused card payment refund. Avoid even entertaining these clowns

Still have my money but no pizza after 3 weeks

Pizza is always decent but the branch itself almost always capitulates when demand is even slightly above average. Don't be surprised to have a 75+ minute wait on even a regular weeknight. Mine just turned up without the two sauces I ordered (and already paid for) too so I'm currently waiting for those to be re-delivered, if I survive until then.

Typical Papa Johns. Pizzas usually delivered promptly and as ordered.