KFC Welling in Bexley

What a lovely, friendly, polite, respectful driver. Thank you!

Food was stone cold when arrived, watched the delivery driver go 2 miles from my house when k live 0.8 miles from the kfc and was very sarcastic towards me.

stuff missing from order that we're actually included in meals!!

Food was all cold, chicken, gravy, corn, chips were inedible. One of the worst KFCs I ever had.

Items missing and food was soggy

Didn’t order extra popcorn chicken as it was a free item and it never came so now missing a meal for my kids

Food order was short & cold missing chicken & hot wings & overall service & quality very poor

It came late and I couldn’t enjoy with my family as some of them had to be somewhere

Food freezing cold. Not able to eat it as don’t trust it

Nice, reliable driver.. also good chicken

Driver had phone issues I had to wait and search for him and then food was cold and mix around burger all over the place

Popcorn chicken missing from kids meal

Lovely delivery guy friendly and food was package well and food was hot

you shouldn't take orders if you can't deliver the order,after waiting over an hour we had to go and collect it ourselves

Considering it's Friday, our order arrived very quickly and it came with a free portion of popcorn chicken, (nice). If there's one thing to grumble about it's the number of drumsticks in our bargain bucket.

dreadful service, most of my food items were missing. Won't be ordering from here again 😒

Food never came to my home. Asked the courier to come to the right address but he refused and said he left my food outside someone else house. And just closed the whole tracking and order.

Missing items yet again! Not ordering anymore.

Didn’t get chips with the order

You’ve given me the wrong order

Wrong order was received, spent £55 to get someone’s £30 order! No refuned given will not be using again at all!

Why was I charged £34.98 for a wicked variety bucket when the KFC WEBSITE LITS IT AT £23,99 , this is disgraceful I will not be using this website again

If my order not ready don't put it on the "it's ready screen"! Been waiting for 20 minutes for 2 burgers! Unbelievable

Food wasn’t hot - more room temperature and gravy didn’t get used because it was cold!

Subject: Formal Complaint Regarding Unprofessional Conduct by Staff Dear KFC , I am writing to formally express my concerns about a recent experience with one of your staff members who identified herself as a manager. This individual’s conduct was not only unprofessional but also displayed a level of disrespect toward delivery personnel that I believe could impact the restaurant’s reputation and customer service quality. During my visit on [29th of October], I observed this staff member engaging with delivery drivers in a discourteous and dismissive manner. Rather than providing guidance or assistance, he was abrasive and unwelcoming, going so far as to tell drivers not to come to the restaurant to pick up orders. He insisted that, while he was present, he would not allow deliveries to be picked up, thereby obstructing the flow of service and potentially delaying orders to customers. This attitude toward the delivery staff reflects poorly on the restaurant and detracts from the respectful, professional atmosphere that customers and partners expect from a reputable establishment. Additionally, as a regular patron, I am disappointed to see behavior that can disrupt the relationship between the restaurant and its essential delivery services. I respectfully request that this incident be reviewed and that appropriate measures be taken to address this behavior. Consistent, courteous customer and partner interactions are crucial, and I hope to see improved conduct in the future. Thank you for your attention to this matter, and I look forward to your response.

Food was good and delivered on time.

Chicken pink in the middle and cold 😬

Amazing Service. Thankyou KFC Team

The fries were soggy and without taste

not full delivery and the chicken was horrible

Ordered on line and missing items.....again!

Initially delivery time was 6.25 but kept changing and arrived at 7 , which is annoying when you have children waiting and hungry . Food was excellent though .

chips were stone cold because the courier drove around the estate instead of going the quickest route

Smashed it.. usualy when I order food there something missing. probably because I order a lot of food... but there was nothing missing in this order. kids were happy. which meant I was happy... which meant she was happy.. even the dog was happy, and I don't have a dog... which is great. Will definitely be ordering again. don't know when though. il let you know when I know... Tell them Dan sent you. they'll let you out back to the secret rave after hours.

amazing delivery food was warm and kept together 👍🏼👌

Didn’t get our popcorn chicken and one corn on the cob was missing.

Drinks were not cold. Food was cold. Delivery took a long time. Got items wrong; wings instead of chicken piece, beans instead of corn.

food was stone cold. they took a payment for 2 burgers but only sent one! called the restaurant but off course, they didn't pick up. absolutely terrible

Missing 4 burgers when I ordered 8

Fantastic food. Great service. Good quality gravy which many stores get wrong!

Great delivery. Let down by cold food and not a lot of it sadly.

Appreciated the fast delivery, food was still hot

The order was not delivered. The driver phoned and I repeated the address to him but he couldn’t understand.

popcorn chicken missing and Gravy

Didn’t get my chips. Ordering through just eat is much better than kfc app. You get the delivery on time or early. Really good service

Came warm and early but sent all thighs

They dont deliver my order food.. Where is my order food???????????????????????

The smallest chicken ever and to hard

The packaging was wet and the contents fell out on delivery everything was cold chips soggy and chicken chewy greasy and cold will never order from kfc again

super hot food, amazing delivery time.

it was nyc hot nd taste food ❤️

Ordered a bucket and was in and out in a minute

Disappointing delivery from KFC Welling. Food packed so tightly into bag resulting in bag being broken when delivered with those foods exposed no longer hot. We were missing food (chicken strip) and out of 14 pieces of chicken we got 10 drumsticks. Will have to pick up next time 😞

restaurant has let this order down. missing from order: popcorn chicken, coleslaw, free item and drinks warm food was cold

when you order items you expect them to be there or something near to the instruction given not nothing like it and cold not good will not be using K F C Welling again

food was barely warm when delivered

Not delivered at all. He went to wrong house and didn’t make any effort. I was standing on the road waiting for him in the cold. Someone now had my £53 order for FREE!! Driver needs to be disciplined. I contacted the Customer Support but they are “still looking into it”

There is always something missing when the order is for more than 2 people

Chips were cold. Chicken was hard and bun was stale

Delivered the wrong food and even then it was undercooked and slimy

The carrier has left the food out side the door while we place to leave our delivery items and the food were frozen . It was bad experience with Kfc …

Cold also no beans that were ordered

It was late and I didn’t eat with my family

security driver is very rude and misbehaving with everyone specially with the delivery drivers. This is not good behaviour from the KFC.

Returned order as could get on site to get order number so returned the order

driver went to the wrong address and didn't deliver our drinks

wrong order was. delivered, had to wait for correct order which turned up cold

Half the order was missing! Completely rubbish

The main part of meal was missing! No chicken!!???!!!!

Food looked like it had been sitting in hot cabinet for hours very dry and went in the bin don’t think I’ll be ordering from KFC welling again

Tried to fob me off with the wrong order

my food was cold. very disappointed

All good - nice and hot and tasty burgers. Only bad point was one of the burger buns was too well done so couldn’t eat.

No delivery had to collect, trying to say the driver didn’t pick it up, which they have to hand it to driver. 2 hours late

The food was cold when it arrived. The delivery time get getting changed.

Item was missing and the pieces that i requested were not in the box

the food was luke warm and large popcorn chicken was missing, drink was warm probably because it was stored with the food.

Never turned up received a call from the delivery driver at 7pm to check our address and by 7.45pm still no food and then the app stated that it was delivered but definitely not to us !

Didn't receive my order but says its been delivered!

Food was cold and was missing food

Half the order was missing don’t understand how they missed out so many items

the chicken legs and wings were inedible, tasted like old chicken, and the corn on the cob was so overcooked and stank, chips soggy. Delivery on time, no problem with that

absolute rubbish, the order never arrived.

I use this place often as a takeout the service is normal quite good but they do forget things sometimes which is very annoying after you get home and sat down. Parking can be a nightmare sometimes. Update 22/3/19 last week they forgot to put 2 portions of chips in we only had 3 meals can't be that hard to get right this week had legs of chicken in a meal when I specifically said NO legs about 3 or 4 times I think part of the problem must be they all speak a different language to each other or just can't be bothered. Also the chips are disgusting now they have changed. Updated. Ordered 4 meals and only got 3 portions of chips how hard can it be to count to 4. Update 29 September 2024 Just had a delivery not much has changed forget a portion of chips and should have had a free portion of popcorn chicken. 3 Nov 2024 Just had another delivery and they forgot an 8 piece boneless box we only ordered 2 meals and they forgot to put one in, so can't even count to 2 now, this is an all time low even for KFC.

Again missing item, 8 piece boneless bundle and tower burger out of it's box and all over the inside of the bag. You lot are useless and that's putting it politely.

Was they 2 chicken wings as I ordered 2 pieces of chicken

driver was very kind, friendly and polite

Given wrong piece of chicken with box meal

Delivery was on time fries were a bit cold, burger ok.

Horrible looking chicken. Skin torn off. No variety. Soggy chips. Food was very cold. Absolutely utterly disgraceful and a complete waste of money!!

Staff are terrible. They make you order on the screen and refuse to take orders in person. Always preferential treatment to delivery drivers. Bad attitude. Really put me off KFC. They need to change management.

2main items missing tried ringing restaurant but got no answer

Special thanks to Shibin who helped me with order.

Didn’t get our big bottle of tango. Not happy and missed a bag of chips

Will not use you again,courier said I can’t have the food until I give him a four numbered code did not have any code showed him the order and that it was paid for,time I got the food it was cold,will not use you again

Absolutely terrible. Both myself and my daughter were extremely sick and my partner also felt unwell. The food was greasy and poor quality. We will not be eating KFC again

Ordered food from here last night 3 out of the 4 people eating were sick all night. Won’t be ordering again

terrible delivered wrong meal, sent it back, never received the meal we payed for, complained to just eats

Got the wrong order we did not want was looking forward to my bucket with corn on the cob spicy rice got someone else’s with just two portions of chips not acceptable as there using codes now and still didn’t get it right gave a tip I won’t be ordering again as spent over twenty six pounds and was not what I wanted

The food was OK it was what I was expecting but the security was very rude I am 14 and the took me to the toilet I was there for a couple minutes that come banging on the door and then accused me of doing drug in toilet and that I was I There for 20 min and was no ever allowed to charge my phone I am very disappointed and will not be coming back