KFC Welling in Bexley

security driver is very rude and misbehaving with everyone specially with the delivery drivers. This is not good behaviour from the KFC.

Returned order as could get on site to get order number so returned the order

driver went to the wrong address and didn't deliver our drinks

wrong order was. delivered, had to wait for correct order which turned up cold

The main part of meal was missing! No chicken!!???!!!!

Food looked like it had been sitting in hot cabinet for hours very dry and went in the bin don’t think I’ll be ordering from KFC welling again

Half the order was missing! Completely rubbish

my food was cold. very disappointed

Tried to fob me off with the wrong order

All good - nice and hot and tasty burgers. Only bad point was one of the burger buns was too well done so couldn’t eat.

No delivery had to collect, trying to say the driver didn’t pick it up, which they have to hand it to driver. 2 hours late

The food was cold when it arrived. The delivery time get getting changed.

Item was missing and the pieces that i requested were not in the box

the food was luke warm and large popcorn chicken was missing, drink was warm probably because it was stored with the food.

Didn't receive my order but says its been delivered!

Never turned up received a call from the delivery driver at 7pm to check our address and by 7.45pm still no food and then the app stated that it was delivered but definitely not to us !

Food was cold and was missing food

Half the order was missing don’t understand how they missed out so many items

the chicken legs and wings were inedible, tasted like old chicken, and the corn on the cob was so overcooked and stank, chips soggy. Delivery on time, no problem with that

absolute rubbish, the order never arrived.

I use this place often as a takeout the service is normal quite good but they do forget things sometimes which is very annoying after you get home and sat down. Parking can be a nightmare sometimes. Update 22/3/19 last week they forgot to put 2 portions of chips in we only had 3 meals can't be that hard to get right this week had legs of chicken in a meal when I specifically said NO legs about 3 or 4 times I think part of the problem must be they all speak a different language to each other or just can't be bothered. Also the chips are disgusting now they have changed. Updated. Ordered 4 meals and only got 3 portions of chips how hard can it be to count to 4. Update 29 September 2024 Just had a delivery not much has changed forget a portion of chips and should have had a free portion of popcorn chicken. 3 Nov 2024 Just had another delivery and they forgot an 8 piece boneless box we only ordered 2 meals and they forgot to put one in, so can't even count to 2 now, this is an all time low even for KFC.

Again missing item, 8 piece boneless bundle and tower burger out of it's box and all over the inside of the bag. You lot are useless and that's putting it politely.

Was they 2 chicken wings as I ordered 2 pieces of chicken

driver was very kind, friendly and polite

Subject: Formal Complaint Regarding Unprofessional Conduct by Staff Dear KFC , I am writing to formally express my concerns about a recent experience with one of your staff members who identified herself as a manager. This individual’s conduct was not only unprofessional but also displayed a level of disrespect toward delivery personnel that I believe could impact the restaurant’s reputation and customer service quality. During my visit on [29th of October], I observed this staff member engaging with delivery drivers in a discourteous and dismissive manner. Rather than providing guidance or assistance, he was abrasive and unwelcoming, going so far as to tell drivers not to come to the restaurant to pick up orders. He insisted that, while he was present, he would not allow deliveries to be picked up, thereby obstructing the flow of service and potentially delaying orders to customers. This attitude toward the delivery staff reflects poorly on the restaurant and detracts from the respectful, professional atmosphere that customers and partners expect from a reputable establishment. Additionally, as a regular patron, I am disappointed to see behavior that can disrupt the relationship between the restaurant and its essential delivery services. I respectfully request that this incident be reviewed and that appropriate measures be taken to address this behavior. Consistent, courteous customer and partner interactions are crucial, and I hope to see improved conduct in the future. Thank you for your attention to this matter, and I look forward to your response.

Given wrong piece of chicken with box meal

Delivery was on time fries were a bit cold, burger ok.

Staff are terrible. They make you order on the screen and refuse to take orders in person. Always preferential treatment to delivery drivers. Bad attitude. Really put me off KFC. They need to change management.

Horrible looking chicken. Skin torn off. No variety. Soggy chips. Food was very cold. Absolutely utterly disgraceful and a complete waste of money!!

Special thanks to Shibin who helped me with order.

2main items missing tried ringing restaurant but got no answer

Didn’t get our big bottle of tango. Not happy and missed a bag of chips

Will not use you again,courier said I can’t have the food until I give him a four numbered code did not have any code showed him the order and that it was paid for,time I got the food it was cold,will not use you again

Absolutely terrible. Both myself and my daughter were extremely sick and my partner also felt unwell. The food was greasy and poor quality. We will not be eating KFC again

Ordered food from here last night 3 out of the 4 people eating were sick all night. Won’t be ordering again

terrible delivered wrong meal, sent it back, never received the meal we payed for, complained to just eats

Got the wrong order we did not want was looking forward to my bucket with corn on the cob spicy rice got someone else’s with just two portions of chips not acceptable as there using codes now and still didn’t get it right gave a tip I won’t be ordering again as spent over twenty six pounds and was not what I wanted

The food was OK it was what I was expecting but the security was very rude I am 14 and the took me to the toilet I was there for a couple minutes that come banging on the door and then accused me of doing drug in toilet and that I was I There for 20 min and was no ever allowed to charge my phone I am very disappointed and will not be coming back

Missing half of the food, not able to contact the restaurant, just really disappointing and poor all round

Food was lovely and hot driver was so friendly and helpful I sent it to wrong address and he brought to me . But there were 3 items missing from my order all large sides

The delivery never made it to us, I even tried to call kfc and didn’t get an answer. The arrival time just kept moving and never appeared.

the food was cold and chips had no flavour, so poor from KFC, i want my money back right now

Order arrived with damaged bag. The bag was ripped! Always a problem when ordering. Will not order again!

Asked for no drumsticks in order of 4 pieces of chicken and got 2 and 2 smallest pieces they could find that looked like they had been sat on. Poor quality and chips were cold. Half order end up in the bin because no one eats drumsticks they are horrible

Great food, high quality, best curry for miles and miles, always very tasty. Just love the food there.

I am not happy with the order. The bucket only had 8 pieces of chicken and ordered the 10 piece bucket. The chips stone cold overall poor

All the chicken was missing! Order arrived with only sides

4 bits of chicken and two were barely edible rib pieces, the dry meat barely there

Anisa wow… how she works here still is beyond me. I try avoid this particular kfc for a reason. Everytime I come here she is so rude ignores you makes everything so difficult! Refuses to serve people. Shocking

Ordered food for kids, got home there was no chips and corn for them.Very disappointed. Kids ended up crying..Terrible

Food was cold, and items missing

Ordered 10 piece bucket. Pieces so small , very little chicken. Waste of money.

The worst £22 ever spent food cold chips thrown away black bits on Potatoes only two pieces of chicken although cold had flesh on them. One piece of chicken should never have been sent just bones tiny bones very dangerous as well to be eaten.

Food was fine but the drink was warm, as with delivery they send cans. They need to be refrigerated.

Delivery was late and the status keep changing.

Part of order missing AGAIN!!!!

Order completely wrong! Sent me a mini fillet instead of a fillet burger! Bbq bites were missing!

One item was missing. This had happened before, so it wasn’t really a surprise. Hopefully the matter will be resolved satisfactorily

hardly any chips and the hot wings were tiny. not impressed

I ordered a 14 piece variety bucket, of those 14 pieces, they gave 11 drumsticks, yes, 11 out of the 14 were drumsticks. If this were in-store they would not have the nerve to do this. absolutely terrible way to treat a customer!

it was ok, nothing more. portion size on chips was poor

Looked like the burgers were thrown together and the chips weren’t very hot

I'm writing on behalf of my 70 year old grandma. A lady at the counter called her an old person, and when she said she'd order online, they pulled her back. The chips were soggy, they got our order wrong. We asked for 3 tangos, and they gave us 2 cokes and a tango. God forbid we go there again.

Order was missing 2 items and I am told I will not get refunded, how can a company get money out of people and not fulfill the order.

Served by a person that literally didn't look at me, never mind say thank you when serving. No ice in the drink either. Will not return. KFC need to do better! Update: I got food poisoning ☠️

6 piece variety bucket with 4 out of the 6 being drumsticks 🤦‍♀️

I ordered a tango but received a 7up.

Disgusting place. No customer service whatsoever, none of the staff give a toss. No ice in drink and horrible food. It also gave me food poisoning ☠️ Never eating KFC again

Another simply order, another with missing items. Just tick them off the receipt, it's really not that difficult!

The food never like was before I want a old chicken back

Great, ask for stuff and we got it! Thank you, best kfc

Our order has not been delivered the courier had the wrong order and me and my son are left with no dinner. The restaurant gave him the wrong order. I have no money to reorder until I receive refund.

No stars from me, this is the third time I’ve ordered where my WHOLE £14 MEAL was missing from my order. I am HANGRY and now my fiancé is sitting eating his dinner and I’m starving. Absolutely rubbish!

Arrived on Time, pipping hot. only downside no dip delivered. Driver was friendly.

It was ordered, cooked and delivered in 16 minutes. Amazing service, hot food and cheerful courier! Well done.

7 items and they forget 2. Is it really that difficult to tick off before being sent out!

kFC never read the message written on order. I wrote not to send chicken legs as I hate them, this was not read and they sent me chicken legs and this tiny bit of chicken which was the size of a nugget. If customers pay extra money then at least give them a decent piece of chicken and read your messages.

Missing food and Just eat are refusing a refund yet again. We were missing a whole boneless meal and all the extra chicken with the rice box meals, totaling £15 Daylight robbery.

horrible. 1hr 25mins for delivery. had to physically drive to the restaurant

The food was cold and tasted awful. That is the last time I will ever order KFC. The initial delivery time was 20 minutes. It became an hour.

It was ok could have done with some sauce

Wasn't anything special, I find this often from the Welling branch. Not the best. Think I'll order from a different branch next time.

My last order was missing a couple of items. And suddenly my gravy turned into beans. Usually fine but today no.

App said my food was delivered so had to go wandering up & down the road looking for my delivery driver. after a while I finally found her after she was about 10 houses away & trying to ignore me. Very rude when I did eventually get my food from her.

order never arrived. unable to cancel in app. no answer from KFC welling when tried to call. very very poor. will not be using again

Nice fella was on time that’s all what matters food wasn’t the best doe

the drink was warmer than the food and two of the cuts of chicken were dry and mostly bone

The food quality wasn’t great. In the party bucket, the mini fillets was too salty, and tasteless. The original fillets were so so. Chips were good, gravy was ok. Overall not a good dining experience.

Asked no lettuce and it came with lettuce. Food was cold

Absolutely disgusting food and diagusting customer service. Been sent the wrong food and food quality is lowest vomitable. Could not eat. Threw all out waste of money.

did not get delivered, terrible service

As usual, item missing from the order. Complaint made and refund requested

The food was cold driver went to another delivery before mine he was on a push bike and the thermal bag he had was open once he arrived at my address.

He must’ve had another account on another app was supposed to be here for 25 past latest watched on the map as he rode off half way across the world got here at 40 foods freezing

Driver took so long to arrive. Kept on increasing arrival time several times. Food was cold

Popcorn chicken was missing from order.

One can of drink was missing from my order.

My food arrived I had to wait outside and driver was just sitting there, once I got my food it was literally cold, I’ve had to reheat the food and it completely ruined it

Food was freezing cold, chips were soggy and the pieces of chicken were squashed in the bag. Not crispy at all. Very disappointing.

I find it fascinating that a company like KFC would send out warm drinks with the order. That or the delivery drivers transport them in the wrong way.