Papa John's Pizza in Coventry

PIZZA AND BROWNIES WERE FINE, JUST DISAPPOINTED TO NOTE THERE WERE NO SECURITY SEALS ON EITHER PACKAGE AND THE LID ON THE BROWNIES WASN'T EVEN CLOSED SHUT WHEN HANDED OVER

We havent received our order at all! If we had, the order number would have been given to delivery person. Please refund.

Pizza was delicious as always, however disappointed with ice cream as it was pretty well completely melted by the time it was delivered, - literally liquid with the cookie dough lumps in it, you could have drank it out of a cup

pizza was cold and dough was really horrible

Nothing to shout about from me, I wouldn’t choose to go back over somewhere like Dominos.

Gone downhill since the white lad left

ice cream a melted mess spilt over me when I opened the tub

Excellent communication from the courier for the delivery. Great food and great discount.

cold food isn't great for anyone

Everything was very delicious. Loved the Pizza especially.

Food been delivered cold and Ice cream melted . Drive couldn’t find my house 🤦🏻‍♀️

Order never turned up. Then when calling about the order, The delivery driver has lied to the store saying that i’ve given the wrong address over 6 miles away

Avoid horrible pizza ordered two one was over cooked and like cardboard and the other was just a mess. When I highlighted my worries was just told to leave the shop

Currently sat on toilet. Eaten one last night from here 👎

It was Great the food was Early don't say sorry about that,Food was very hot,Gorgeous ,lovely food Everthing here I ordered, Wonderful staff and delivery staff Thank-you so much will order again 100% Top Class worth every penny 👍 👏 😀 xxx

Fresh and hot, great quality food. Very polite and friendly driver.

Order was half hour late, and order wrong?

Delicious food, fast service and the jalapeño cream cheese bites are so yummy 😋

Quite possibly the worst jalapeño poppers I’ve ever had. A pizza which could not feed a child costs 20£. Rather expensive and disappointing

Would leave 0 stars if I could. Ordered food from papa johns of uber eats at around 10:30pm, everything was fine to start of with, then just before 11pm, we get the “heading your way” on uber eats, completely normal. My only concern was no driver had actually accepted the food, I work in a retail shop that works with uber eats, just eat and deliveroo so I am already aware that once a driver accepts the order it shows their name, so no one actually accepted the order. After about an hour, we still had no food, uber gives an option at this point to request an update from the restaurant which I did, received nothing and then realised the restaurant closed at 11pm. So after waiting over an hour for food we realised we were never going to receive this. Usually if this happens I would take further action through uber eats but this was actually not there fault, this was papa johns fault, they never passed our order on to a driver because there was no driver that accepted the order. I understand that it is not their fault no driver accepted the order and it was closing so they probably just wanted to leave but this is no excuse for leaving our food in the restaurant. I work 8 hour shifts myself so I understand they just wanted to go home but is it really policy they just leave the food there if no driver shows up? The next morning I rang Papa Johns to speak to a manager, lady on the phone said the manager wasn’t there at this time which is fine, I then asked can i speak to who is in charge on the shift, which she replied “nobody’s here”. There is always someone in charge of a shift. This lady would not give me her name and then told me to ring back up 4 hours later when the Man from the night before who left our food there would be back. Waited and rang back, the man was extremely rude and refused to actually accept anything i had said, said he “handed it over” but couldn’t tell me who he handed it over to (there system would show the uber drivers name) but like i said there was no uber driver, he kept shutting me down and telling me to contact uber, i have done that but this wasn’t ubers responsibility, it was theirs. Will never order from here again, they were completely rude and not understanding. This was awful customer service and they need to learn some manners and respect.

Takeaway pizza, it's fresh and tasty. Good value through the deals and cheap if collected. Definitely my favourite pizza place for takeaway.

I am disappointed by the restaurant, I had missed and wrong items in my order. Food was delivered cold. I ordered there because they had 30% off but wasn’t worth it

Cold small and late pizza for 25 quid. Never again.

Horrendous. Only live a 2 minute walk. Ordered at 4:30pm received 6:15pm on a Sunday. I called up at 5:30pm to be told it’s out with a driver I stated are you sure as you would have to look at my house before you got in a delivery vehicle. She said let me double check oh and it wasn’t out with a driver not even made it into the oven. Forget the app that told me it was out for delivery within half an hour. Once I got it seamed hot but pizza was massively undercooked and I ordered deep base and it was as thin as a pancake. All the toppings just fell off instantly. Chicken wings wouldn’t touch them, potato tots cold hard. If it costs £10 more for a dominos it is worth it. Plus no way to complain on the app or get any help with the order. Once you’ve ordered, all you can do is wait!

Called shop rushed off the phone food was cold not happy

Food was delicious and hot will certainly order again xx

Cheese and tomato nice, where's the ham and pineapple, waste of money, will not order again

Awful customer service - Incompetent Staff When ordering the deal on two medium pizzas we received an incorrect order, when we called the site we immediately felt push back. They blamed us for the mistake, but admitted twice that they have no proof of order on their end. They put us on hold to deal with an issue on site, when they returned to the phone they actually told us that a pizza had been dropped onto the floor… When they reluctantly offered to send us the right order we weren’t even told a specific time frame for to expect the delivery. Overall we were argued with by the gentleman in the phone, blamed for a error with no evidence and told we would have to wait an ‘a little longer than usual’ or a correction.

Just had a pizza, i had one from here a few years ago that had hard bits in- i spat it out and it looked like chewed up finger or toe nails that had been spat under the pizza topping!! My husband said i must have been mistaken- he has ordered tonight and i had some as i was starving but again i found a hard bit in the pizza that looked like a hard bit of nail or bone, has anyone else experienced this? Disgusting!

This has happened a few times now - I pay extra for the garlic and herb dips but they don’t get delivered. One is missing from the order despite adding it, but the one listed in this order was also missing.

I ordered 3x Peperoni and got two pieces per slice of pizza

The app does not update in time! Delivery man was knocking at the door for 5 minutes and refreshing the app it still did not say out for delivery

Was waiting over a hour for food still didn’t turn up I called the restaurant they called the driver n didn’t really seem bothered about it they was very rude on the phone and stl didn’t get my order or anything resolved

Excellent take away.. A lot of food for the money.. 1st time not the last

Disgusting attitude and no buffalo sauce with my cauliflower wings! Missed my work due to calling for refund.

The store did not complete my order request as per my instructions on the 'Note For Restaurant'.

Disgusting, rang when our pizza was 45 late to find it was only just in the oven. No communication. Won’t be using again

Best pizza I’ve ever had with brilliant service.

Disappointed I have ordered from here for years and have never been disappointed until today , I ordered a cheese and tomato as I usually do and what I received looked horrible, rang the store and they said I ordered a vegan pizza 🤷‍♀️ I know I didn’t so rang them and they said pay £8 to get another, I’ve already paid £18 for a pizza going in the bin so no not paying anymore! After being such a regular customer for so long I’m very disappointed and won’t be ordering again 😕

Useless staff.I’ve ordered for delivery and never got my order I’ve rang the restaurant and they said that they will ring back and they never did.very disappointed Papa Jones

Food was nice and actually hot when it arrived. Great delivery service

The people doing flyers for them ignore no junkmail signs. I love being woken up by people throwing litter through my postbox.

Arrived in good time, toppings could be more generous considering the prices.

Always amazing pizza and jalapeño bites from papa johns. And the special garlic dip is ridiculously nice!

Super yummy but they did forget the garlic sauce! :-(

Great food. The delivery driver was wonderful. So polite and made the effort to come all the way to the top floor to deliver. Great service.👍

Why is there food always so late they tell you half hour but never get delivered!!!!

Papa John is allways 5* thank you for delicious pizza

My children wait for there food received no phone call from the delivery driver did not receive no food when I found the food it at reception completely cold

Wrong pizza!!! Nasty either way 😫 won’t order again!!

Asked for a thin crust meat pizza and got a regular

Great good and fabulous delivery driver x

I have ordered so many times from Papa Johns and they are the best. Love their brownies 💗

Not impressed was really doughy no crisp to it. Stuffed crust was like the cheese had no melt to it.

Delivered with care and extremely tasty 👍

Always amazing food from papa johns, high quality pizza

No hot buffalo sauce to go with my cauliflower wings, especially since I was celebrating a special occasion with family! Papa Johns are appalling and will not be ordering from them again

Always pleased with Papa Johns, the best pizza around. Big thanks to delivery driver, she did 2 trips to our place bless her, as our bottle of Pepsi was forgotton, very friendly and professional.

Wonderful pizza place that caters well to people with lactose intolerance! Im very pleased with ny purchase❤️

It’s gr8! Papa Johns is always my fav restaurant to order my food as the customer service is just amazing!

Very nice pizza and staff fast and polite.

didnt have the ham i payed extra for

Absolutely amazing pizzas from here every time. Particularly love the special garlic dip and cheesy jalapenos too

Bloody nightmare to order a pizza 🍕 😕 spent 10mins registering 😆 and when I go to put card details the screen goes mad and hey presto they have lost my trade domino's it is then 🙃

Never had a bad experience here

Over 2 hours late, only delivered after a phone call to ask whats going on, not even made and no apology, never order from here again. Absolutely ridiculous and zero customer service. Just eat are not interested and the app takes you around in circles, will never use just eat again, order direct and take the middle man out.

Ordered extra drizzle and it was swamped so was inedible might have well just ordered a bowl of sauce

Wowza, amazing pizza and sides!! Can not fault any of it, well cooked and great choices as well. Much better than some of the big competitors.

We did order first time ever chocolate swirls dessert but they came burnt and tasted burnt so ended up throwing them all away, kids were disappointed, won’t order again but the pizza’s were great.

No drink delivered and was my sons 18th birthday!!! Spoiled his meal and special occasion

Was ok food abit pricey for two medium pizzas specially when the garden veggie pizza taste the same as an Iceland pound pizza.

A very hit and miss pizza shop in Coventry. Ordered a vegan pizza and received a half half pizza with meat on it. I returned the pizza but didn't receive any apology or whatsoever. Always check your pizza before leaving the shop. Do not give them the benefit of the doubt. Although I have to say Papa Johns head office were really good in their response to my bad feedback to customer satisfaction survey.

Well organized, collected from the store. Soft dough bases, well cooked

We used to be Domino's people, but now we'd go Papa John's all the time. Not had a bad pizza from this store, we're too far out for delivery so always do collection. No issues! Even speedy service for the England Quarter Final at Euros 2020!

Ruined my Euro 2020 final no bbq sause on Pizza, Pizza slices cut horribly and warm Mountain Dew.

Always order from here and food always lovely but tonight they got my order wrong and put bbq sauce on pizza which if my son had any then we would be calling an ambulance as he has a reaction to bbq sauce so why would i order a pizza with bbq sauce knowing my son would end up in hospital so i rang and told them about it and was told its my fault not theirs and was told if i wanted another to order and pay for one and got phone put down on me disgraceful customer service wont be going there again i advise anyone with an alleges not to order from then

Great pizza always hot great food

The food from papa John's is delivered piping hot and was absolutely delicious

I think their cheese and tomato pizza is much better than its competitors. Always delivered on time. Final verdict: Recommended ( medium)

Customers support are extremely efficient, today we oder 2 pizza we left a note no to include any onion or bacon when pizza arrived with bacon and onion, call papa Jon's within 15 minutes they send us new pizza as requested Thank you

The driver was good nice food

Cheerful friendly delivery service. Definitely order from you again. Delicious food. Well done!

Really really nice pizzas thanks

Nice quality pizza with plenty of cheese and toppings delivered roasting hot

Late delivery Food was not hot No explanation Still cost the same Won’t be ordering again

Fast delivery, excellent service!

Order placed at 7.50pm. Delivery time of 20:55pm given. This was then amended to 21:15. Phoned at about 21:45 and was falsely informed it was 5 minutes away. Phoned again at 22:15 only to be told its 5 minutes away and was rudely hung up on while still discussing this. It is now 22:20 and I am still waiting.

Please could I request refund for late order & error with order

Food was good Service was quick

Food was cold , driver was late .asked for sauce bbq sauce they gave me garlic Mayo bearing in mind I ordered vegan pizza .never again

End of the street + good pizza. Win win.

Late delivery Food was stone cold Asked for chilli or bbq sauce and got garlic Mayo when I am vegan Poor customer service Won’t be ordering from here again

Great food and timing as always.

This was the most amazing pizza I have had for a very long time. I will definitely be using again.

Had to chase order, it hadnt been put through On the phone for over 10mins, couldn't explain what had happened Manager was supposed to call me back, he never

Value for money was terrible, I will never order from here again. In my life time.

Great food and great delivery service

Didn't receive order. Requested update 15mins after delivery time to get a text to say its been delivered. So called restaurant to hear alot of shouting in background for a few mins to be told they had just seen the order & can start cooking it now or get a refund. Luckily we were paying cash so told them to forget it! So 1 hour & 10 mins after ordering we were to find somewhere else to find dinner. Never used Papa Johns before & now never will!!! How was an order accepted when they hadn't seen it is beyond me!!!?? Even shows up on my J.E account as delivered.

Wasnt very nice 2nite,very chewy very disapointed what a waste off money & pizza's

Pizza was under cooked to the point of it still being doughy, the garlic dip was vile and tasted like gone off ranch dressing