Papa John's Pizza in Havering

Staff was cooperative. Highly satisfied from quality of pizza.

Ordered my usual pizza of half and half - BBQ chicken classic and the works, and my brother also got another half an half pizza. Placed order at 4:20pm for collection at 5:30pm. We collected, and when I opened my pizza I’d found that they had once again forgotten the BBQ sauce drizzle on top of my BBQ chicken classic. I’ve ordered from this branch many many times before, and this is about the 4th or 5th time where they have forgotten the BBQ sauce on top. I called the store and ask them to make me a new one, because I’d like to receive what I ordered. The member of staff first said that the next time I ordered, I would receive free BBQ sauce next time. I would normally say fine and just accept it, but this time I had had enough as I just wanted what I had originally ordered, and so I insisted that they make me a new one, and their response was to bring the pizza back, and they would just put the BBQ sauce on top, which to me is completely unacceptable as I’d already travelled to the store to collect my food, and by the time I make it there and back the food would be cold. Which brings me to my next point. As I’d ordered for collection at 5:30 at 4:20, what I assume had happened is that they’d made my pizzas far earlier, and just left it under a heat lamp which clearly wasn’t working very well, as the pizza was only barely lukewarm. The cheese was all hard, and all of the toppings had turned rock hard. They also barely gave any toppings, some slices didn’t even have a piece of pepperoni on, barely any meat and everything was just dry. I will not be returning here and will be taking my money elsewhere who can actually quality control their pizzas, or will actually provide appropriate responses to their mistakes.

I recently visited the store to order a pizza, having seen that a small pizza was advertised for £4.49. However, I was charged £8 for a small pizza. When I questioned the staff member—who identified himself as “Zee” but was not wearing a name badge—he stated that the higher price was because he was "giving me more of all the items." Despite this, the pizza I received only had mozzarella on it, with no additional toppings or extras that would justify the increased cost. I also noticed that a nearby promotion offered a “buy one get one free” deal for £8, which made the experience even more confusing and disappointing, as I had specifically opted for the £4.49 option.

Good service, nice food, very efficient

Lovely food and polite workers .

Excellent customer service. Food tastes absolutely amazing. Very clean. Highly recommend.

The guy that served us gave our food away he was very annoying and inconsiderate.

Staff was good ! Like taste as well highly recommended!!

The staff was super friendly.. they make sure the pizza was hot n super tasty 💫

Was good experience! Staff was good taste was awesome!!

Best service and food was well made. Proper hygiene maintained. Excellent

Quick and friendly service when we walked in to order. No pressure while we were looking at the menu deciding what to order.

Highly recommended Their service are very good

Placed an order, waited 50mins, then it got cancled 10mins after its due arrival time, no explination why. Will never use again

Very helpful and friendly staff

Good Food experience! Staff and food quality was awesome!

Food was good and delicious one. Staff welcome Is fabulous!!

Staff is good! Food is awesome as well! Highly recommended

Food experience was good! Staff was also cooperative !!!

Food experience was good! Staff is cooperative! Atmosphere is Fabulous!!

Excellent service from Santhosh

The staff was cooperative and polite! The food experience was awesome! Highly satisfied!

Services Food Taste Staff Everything perfect!! Highly recommended!!

Great service rubbish app got my order wrong but kind manager sorted it for me. Top level customer service.

Great Pizza & Excellent Service! Had a fantastic experience at this Papa John’s! The staff were super friendly and made sure my order was perfect. The pizza was fresh, hot, and loaded with toppings—just the way I like it! The service was quick, and the store was clean and well-maintained. Definitely my go-to place for delicious pizza. Highly recommend!

Excellent Services! Food taste is Good!! The staff is cooperative!!!

Really good atmosphere and good service

The staff member was helpful and service was quick. A little gem we found while searching the area for something to eat. A returning customer for sure!

Ordered food, still hasn’t turned up after hour and a half, called just to get hung up on by rude people who cant even speak English. Place is a state

Always friendly quick and efficient best pizza shop in Elm Park! Highly recommended!

Yesterday ordered for pick up 2 pizza and was ready within 5 min after eating had food poisoning.

First time ordering pizza here very tasty and nice staff where helpful with my dietary needs would recommend

Staff santhosh Very helpful, polite & quick with my order. Definitely be buying again.

I recently ordered from Papa John’s, and I was extremely impressed! The pizza was fresh, hot, and packed with flavor. The dough was soft and perfectly baked, the toppings were generous, and the signature garlic sauce made it even better. Delivery was quick, and the food arrived in perfect condition. The customer service was also excellent—friendly and efficient. Whether you're craving a classic pepperoni or a fully loaded supreme, Papa John’s never disappoints. Highly recommended!

Best pizza ever and the service is amazing

My local pizza restaurant! Always great pizza and happy staff! Wouldn’t go anywhere else!

Here’s a sample review for a pizza shop: Fantastic Pizza, Friendly Service! I recently visited papa johns , and I must say it was a delightful experience. The pizza was absolutely delicious—perfectly crispy crust, flavorful sauce, and a generous amount of fresh toppings. You can tell they use high-quality ingredients. The atmosphere was warm and inviting, and the staff went above and beyond to make sure everything was perfect. They were attentive, friendly, and happy to offer recommendations. If you’re a fan of authentic, mouthwatering pizza, this place is a must-visit. Whether you’re dining in or taking out, papa johns delivers great flavor and excellent service. I’ll definitely be back for more! 5/5 stars! Highly recommend.

very friendly and helpful staff

I am so grateful for the team at the Elm Park branch for being so quick to rectify a delivery issue I had. They gave me 10/10 service and were really helpful whilst trying to resolve the problem. Thanks so much guys, I really appreciate it!

Waited a while to be served, pizza great as always

Great price for collection. Papa John's is always lovely. Thank you.

Friendly atmosphere,lovely staff, yummy pizza

The best pizza in the area. Fresh ingredients, perfect base, lovely staff.

I had chicken fajita in papa Johns pizza , it’s was delicious and nice and they add extra cheese. Must try it..

Amazing Staff, they help with getting the best deals within our budget. We ordered 2 medium pizzas and he offered the best deal for them

I recently tried Papa John's Chicken Fajita Pizza, and it was a pleasant experience overall. The red chilies added a nice kick of heat, and the toppings were fresh and flavorful. However, I felt the pizza could have used a more chicken and vegetables to balance the flavors better. The crust was cooked perfectly, and the seasoning was just right. Overall, I would rate it as excellent , it's a great choice if you enjoy spicy and flavourful pizzas!"

Great friendly staff. Great quality pizzas and the deals are fantastic. So much better quality than rivals. Elm Park Papa John's is the best one I've tried

Been ordering at Elm Park for over a year and I have to say they’re my favourite papa johns by far the staff are always every kind and caring and the pizzas are always piping hot and amazing, should definitely order from here

Excellent pizza very friendly staff

Absolutely rank, I’ve got a Stomach ache the next morning as well..

Ram was very polite and provided a really good service.

Very fast pizza and always comes hot

Service was excellent and the man was very understanding, accommodating for my dietary requirements… much appreciated and would recommend

It has a yummy taste.My taste buds felt yummy ....with mouth watering.......I will suggest it to my friends ........

I was completely impressed with Ram professionalism and the customer service. He was very polite and helpful. I have tried many pizza places in the area but none compare to the quality and taste of Papa Jones Pizza. The pizza was cooked to perfection and the toppings were fresh and flavorful. Highly recommend!

Very tasty Pizza. Easy to order, friendly pick up, fast service.

Fantastic service watched how he made the pizzas was fabulous and only for £9.99 large pizza. Good deal

Papa John's Pizza delivers amazing service and delicious food. goes above and beyond to make a great pizza which hits the spot i will definitely recommend this store to my friend and I will be coming to this store regularly

Papa John's Pizza delivers amazing service and delicious food. Santhosh,goes above and beyond to create a warm and friendly dining experience.

Love to od collection from Here

Just been delivered an undercooked stuffed crust base that's all gooey underneath and flat on top. (Pic 1 and 2) After them arguing with me on the phone, I get a replacement sent (pic 3)Pizza black as anything. Cant even tell its a meat meat, refused at the door. Discusting

Recently ordered from Papa John's, and I was thoroughly impressed! The pizza was delicious, with a perfect balance of crispy crust, gooey cheese, and fresh toppings. The variety of options on the menu is great, catering to both classic pizza lovers and those looking for something unique. The service was prompt, and my order arrived hot and fresh. I also appreciated the dipping sauces, which added an extra layer of flavor to an already great meal. Overall, Papa John's delivers excellent quality and taste every time. Highly recommended!"

Amazing service and best pizza deals!

Always testy and proper baked pizza and staff is also very friendly.

I good offer on the collection . Taste is good

wet polite staff and pizza was very hot even when i got home massive 5 ⭐️ from me

had pizza from pj would recommend to give it a try and you will fall in love.toppings are at top thnkyou for making the evening so special😃

Perfect pizza place to get your pizza from. Staff is very accommodating and helpful. Very hyganic as well

Your pizza is amazing, Thank you for garlic sauce as well❤️ You’re the best

Pizza is flavourful Great service 👏

They put spicy beef on instead of philly steak. The lady was then arguing with me over the phone calling me a liar and being rude and aggressive (i cant eat spicy beef). Finally got another pizza delivered 45 mins later. It was stone cold and They've put plain potato tots on it (which wasn't ordered at all) and theyve left off half the meat toppings, no sausage, no tandoori, no philly steak. Again, its not what I ordered or wanted. Rang up again, the lady was rude and disrespectful and then hung up on me when I requested they collect it and give me a refund. Phoned back again, the Man on the phone had a very thick foreign accent and was arguing with me this time, telling me that he didn't put the other ingredients on that I wanted because they are spicy. The only thing I told them was that I couldn't eat spicy beef *which is why I didn't order it! The team are Rude and incapable, they have no manners and cant follow a simple order. Then send you what ever they want and expect you to be ok with it. I have now contacted head office. Discusting service, avoid Elm Park Papa Johns

This place made us wait 1hr and 30 mins for them to just cancel our order this place is a disgrace I was here starving while they probably doing nothing because it’s a Sunday terrible place go get dominos

Another place which takes no cash

Ordered pizza from here on uber eats. They gave me the wrong pizza and didn't do anything to rectify the situation. Don't order from here.

Absolute joke. Wouldnt ever order again- if i could give no stars i would. An HOUR and 50 MINUTES for one pizza ro be delivered. Over 50 mins trying to call and no answer to the calls ! Just rings and rings and rhen cuts off. Finally turna up and its STONE COLD

Don't bother, food arrived an hour after we ordered, was cold, and staff couldn't care less when we (finally), got through to them.

Cold food, waited over an hour for the pizza. Couldn't get through to the resturant for ages, when we did staff were rude. Don't waist your money!

BEWARE!! Use at your own risk!! I placed my order online via Papa Johns own website expecting their own drivers as usual, however a third party was organised to delivery my food!! (moped rider working for Stuart delivery firm) arrived with ZERO English and no courtesy to my property resulting in damage. PJ's area manager appears to of wiped his hands off this incident and now the Stuart delivery firm is ignoring me without resolving the issue two months on. Ironically PJ's did not even have the decency to offer me a new fresh delivery after my food went cold whilst I acted upon the incident. Such a shame!

Come in bought a pizza and it give me upset stomach

Do not order from here. I have been blatantly lied to. Recently placed order. And was delivered with out standard garlic butter sauce to be told on the phone they no longer do it. But can order and pay for as many as you want.

The food arrived in open boxes and was look warm, plus it was delivered by hand, no insulated bag and covered in rain.

Boxes of food were open and not sealed. The food was delivered luke warm, not in an insulated bag and covered in rain. I normally put on my comments to the restaurant, please deliver hot, but I forgot this time, shame on me!

Avoid like the plague! They are so rude.

Rubbish, ordered for delivery and then after I paid it came up as collection phoned the store and was told they can't deliver. Wat the actual. This was afyer trying to order from Dagenham store to be told its closed but it isn't! Loyal customer lost.

Ordered a veg half and half pizza. Was delivered a half veg and a half non veg pizza. Called restaurant and they said they cannot do anything about it as it would be a system fault so we should call head office! Poor service and no customer consideration. On third call they agreed to send another pizza… very poor experience and no apology either.

Consistently great pizzas with great variety of toppings styles. Service is fast too. Highly recommended place. Staff are very friendly

Fantastic food and fabulous service

This place put you on the black list if you give a bad review, so gave them a bad review

Turned up like warm and an hour late. Called and was told it was because of traffic. Awful.

bery poor service dilever 15 min ago and I received cold pizza

Always top pizza. Always very hot when delivered. Thanx.

This store is shocking they don’t answer the phone their deliver lady couldn’t give a toss she failed to delivery the kids ice cream and the food was stone cold coz she got lost for over 30 mins! Will be going in for a full refund later my poor kids was starving, grays is just as bad they got lost for an hour after this absolutely shocking stick with Pizza Hut!!!!

Consistently good. The manager is faultless and has a real skill for customer service. I would hate to see him go but he is destined for better

I had my first pizza in ages with my Mrs the other night and we thought we would treat ourselves. We ordered 2 large pizzas and a chocolate scrolls desert after finishing a no sugar diet for several weeks. Long story short, the pizzas were not cooked properly and were obviously just chucked in with no prep in advance and the desert was so disappointing that after weeks of no sugar we had one bite each and threw it away. Avoid this branch, papa John's in general is awesome but 100% not this one. You are genuinely better off buying a pizza from the supermarket. 0 stars if possible.

Exemplary as always. Polite staff, and good quality pizza. From all at Readings.

Always really pleasent staff. Food high quality and wide range of vegan options.

The guy that served me today is a hero. I ordered for collection by accident. When I picked it up, we checked to see if all the extra sauces were there. A few hadn’t been packed so the gentleman gave me a couple of extras for the near miss! 5* customer service

Came fast and was hot BUT so so stingy with the toppings! Hardly any cheese and I had 5 bits of pepperoni. Really disappointed as all I could taste was the bbq sauce which was quite strong! Would have praised them for having gluten free but for the money expected better

BEWARE!!! They never put the right amount of sauces that they are supposed to do. They put 1 with the pizza, but the sides come with the sauce too. Very rude drivers, none of them follow instructions that are given to them. When I called to complain about sauce, the guy already knew why I'm calling. This shop do this all the time. I have ordered many times, and always missing sauce, which I paid money for.

Pizzas always taste awesome and whenever I go in to collect the kitchen is kept very clean with all staff wearing masks.