New Lee Ho Fook in Havering

We ordered a takeaway from this restaurant, and while serving the chilli beef, we found a long hair at the bottom of the dish (photo attached). At the same time, a family member eating their meal noticed a small black hair embedded in a prawn cracker (photo attached). When we called the restaurant to report this, the response was shocking unprofessional. After being passed around several people on the phone, the male manager simply said, "what do you want me to do?" When I requested a refund, as this was completely unacceptable, he blamed us, saying it was our responsibility to check our food before eating! When I asked if they had a food hygiene rating, his response was evasive and arrogant. He said" yes", but when I asked for the score, he repeated, "yes", without giving a clear answer. My advice: if your thinking of ordering from here insect your food carefully because this place clearly has no care for hygiene or customer service.

Should be zero stars. Total waste of money. Thai green curry was just oily slop, no spice, nothing like thai or curry. Ribs dry and old. Beef slimy and hard, tasteless apart from some chili powder thrown in which was all you could taste, prawns pretty much the same, oily rubbish. This was the worst experience of a takeaway for 50 years. It's sitting in the fridge if they want the lot back as it's basically inedible bar the rice and nothing like the food titles. Also 15 minutes late with 3 and a half hours notice on a Monday so hardly busy. Absolutely disgusting. One to cross off your list. Any positive reviews must be fake.

I will miss this place, I have moved away now but this was one of my most favourite places to order from. If you have an order from here then you should. 10 out of 10 flavours.

Would’ve been 5 stars but was given the wrong size, I ordered large special fried rice and regular special vermicelli noodles, but received two regular portions.

Everything hot and tasty. Hot and Sour soup was out of this world!!!

lovely food. very fresh. fantastic portions. friendly staff. highly recommend

Been looking for a new Chinese since ours shut down. Very well cooked. The sides were lovely. Well packed as well no spills- will order again

Although we have never visited the establishment, hence the low atmosphere rating,we often order a takeaway and we definitely very happy with the quality of their food and the delivery service. As with everything in life, you get what you pay for 😄

Food arrived a tad later than expected. Telephoned the restaurant and they were very polite and helpful. While on the phone the food arrived, it was still hot and very tasty. Would recommend them and will definitely order from them again.

Salt pepper chips are chips with Chinese 5 spice on them only, no veg or chilli’s. Might as well of thrown a load sugar on them. Chicken curry was congealed. Whole order inedible and went in the bin.

I saw a werewolf with a Chinese menu in his hand. Walking thru the streets of SoHo in the rain. He was looking for the place called Lee Ho Fooks. Gonna get a big dish of beef chow mein.

Arrived earlier than notified time. All correct and free spring rolls as well as prawn crackers

Late notice order, delivered quickly and piping hot - Lovely !!

Worst Chinese ever. Food was old not fresh. 45 mins late.

Worst Chinese we have ever ordered. Took 1 hour 45 to be delivered. The worst “salt and chilli” chips. They actually tasted like cinnamon and sugar- no peppers or onions in them. No spice. Chicken chow mein tasted old and not fresh. Don’t usually write a review but this is THE WORST Chinese we have ever had. Did not even touch the prawn balls as scared they would not be cooked. Do not order from here unless they sort themselves out.

Food never got delivered and they claimed they delivered

the food delivered on time and hot. Once again

crispy chilli Beef was excedingly hot!!!!was to hot to eat ended up throwing away

Wow, came in no time 😁 Eveything is good as usual 👍🏽

Perfect. Seriously good takeaway.

Pleasantly surprised at this Chinese! It was absolutely gorgeous, everything came hot and packed of flavour. I’ve been looking for a new regular Chinese and I have definitely found one now. The delivery driver was lovely also.

Most awful Chinese ever….i would go as far to say it was VILE. Satay sauce was a lump of jelly and tasted of nothing. The plain noodles were chewy and the smoked chicken was DRY BURNT and inedible. Just wasted £30 odd quid

Delivery time was great, early especially on a busy Saturday night. Food was delicious & would definitely order again.

lovely people always friendly and smiling 😃

very lovely food, hot and cooked well. my mum loved the pancake roll!

The food was nice but I never received the bottle of diet coke which I had ordered and paid for.

Truly awful and to be avoided at all costs! The prawn crackers were stale, mixed starters overcooked, with the “satay” sauce a gloopy inedible pot of goo, and everything else over seasoned and overcooked. The one thing that was okay was the crispy seaweed. I went to bed feeling nauseous and feeling like I’d truly consumed food that was bad for my body. I haven’t had a Chinese takeaway in years and this has put me off ever having one again. - great job, New Lee Ho Fook!

Order expected between 19.55-20.15, called takeaway at 20.25 to be told would be another 10/15mins. Order didn't arrive until 21.11. Far too late to start eating an evening meal.

Really not happy my last review was taken down. The male owner needs to learn manners as his lost a loyal customer.

Food was excellent!! Treat for my granddaughter who was well pleased!!

Lovely servuce and delicious food x

got a large £100 delivery, everything was perfect! hot, tasty and all arrived with no issues 😊

Easily the Best Chinese Take takeaway in the area

Ordered a takeaway. Turned a bit late, no problem. Four people to feed. Small portions, as we were going out after. Ok. It's with regret, I'm have to tell you this it the worst Chinese the 4 of us have experienced. So dry, no sauce, not tasty, noodle soup using linguine, pasta? The prawns and rice? Really bad I'm afraid.

Food excellent, great portion size, hot and pancake rolls and chicken balls lovely and crispy fresh

Came super fast and everything was as expected.

Shambolic customer service. We ordered our food at 6:45pm and it came at 9:10pm…. When we called several times, the guy had the audacity to tell me I’m giving him a headache?!?! RUDE

Can fault anything. Lovely meal

Only problem is it states delivery is free for orders over £15. Yet for the last 5 years you have been charging me £1.50

Great delivery service, came earlier than expected, and as we were really hungry, we appreciated this! Food tasted great as always and love that we get free Prawn Crackers unlike other Chinese Takeaways we have had in the past.

only got half the order right, no Singapore noodles, something completely different, wife tried eating it, but nearly all is left as she didn't like it. not something I eat either.

If you want tasteless food delivered in the longest time, order from here.

Late but foods was good though so.

I understand it was Chinese NY so were likely rushed off their feet, but instead of taking 2 hours after I ordered to come, restaurants that can’t cope with demand should stop taking orders for a while. It was 30 mins later than the latest expected time. Half the food was ok, the noodles were anaemic and tasteless and the satay sauce was gloop and inedible. I’d changed from my usual as that’s apparently gone down hill too, so gave this a go, but I won’t be going back.

First and last order from here. Chicken completely undercooked in multiple pieces.

Hot, plentiful, fresh. Never ordered from here before but certainly will do again in future!

Amazing food! Great delivery time 😊

Always good especially kung po

"Duck": Sadly not the same as it use to be, either taste or looks!!

I just received food that dog will not eat is old Pruwn is old and chiken meat People do not buy from this chinese You will spend all night in toilet and in hospital

My go to Chinese , salt and chilli ribs are awesome and always get a lovely delivery driver

Always good.kung po chicken is great

Good size portions and delicious. Everything was perfect. Thank you

Great food and amazing quantity

Totally forgot our order..2.5hours later I had to wait for it to be cooked then drive there to get it myself...disgraceful

Food was excellent. Very tasty and hot. Good size portions. Delivered early which was no problem. Will definitely order again,

Really disappointed. Who ever was cooking tonight burnt the ribs and the satay sauce didn’t taste anything like it should. Had no flavour at all. Looked dark like gravy and gloopy. I threw it in the bin. No point calling to complain as older man likes to disagree with you when you call to complain if something isn’t right

Late again getting a joke this place

CHINESE TAKEBACK If I could give less then 1 rating I would. Food was cold after paying £33. My mother phoned to complain, the manager spoke over her and said it wasn't cold. So I drove there and got £10 back as I'm a reasonable man. As I left he got cheeky, so he's definitely lost customers tonight. If anyone needs to complain talk to his wife as she seems to know that bad buisness is not good for buisness. Don't bother with him but don't leave without a refund.

The food was plain and all tasted like it has been fried in the same pan.

Very good Chinese food in Romford

Fly in the food in the chinese when i poured out the sauce, when i rang him to complain he wldnt give refund, kept saying it wasnt in his food. Wldnt do anything about it offered me a chicken chow mein, their wont b a next time.. Dont order from here.. Service terrible as well.. A wasted meal & a wasted 31.80.

Tried for first time. Sweet and sour taste like vinegar, prawn cracks were stale. Temp wasn’t hot just warm. Chips tasted reheated. Chilli beef crispy but not for me. Overall disappointed.

I have ordered from here a few times, usually the food is lovely but on this occasion I think the chef was having a bad day as the spicy rice had wayyy more chilli peppers than normal and was inedible, i love spicy food but this was too much

Hey beautiful Chinese I think he’s always correct and delicious always order from here five star

Good quality food and pleasant delivery person would order again

I had to collect my food it was taking too long

Excellent service and food 👌 👍 👏

Best Chinese in the area every time.

First and foremost appreciated it for being super fast 👍🏽 btw as ever everything was absolutely spot on 😋

Freshly cooked and hot. Cannot beat this restaurant for quality food every time.

I have just ordered from your shop and to say I am disappointed would be an understatement!. Apart from the mini spring rolls and chicken balls, the rest of the food was to be honest awful!.. the satay sauce was what I can only describe as a snot/slime consistency and was completely inedible. The chow Maine was ok but it had no seasoning at all and was the most boring food I have eaten!.. we where also told that the chicken balls where 6’or 12. We chose 6 and only actually received 5!. This is our first time here and it’s upsetting that we spent money for something I wouldn’t feed to my dog.

Food was tasteless sadly. The barbecue sauce had no taste like barbecue at all I can't even describe it.. Unfortunately I won't be ordering again

Prawns and Squid with salt and pepper was very tasty. Tom yum soup missing lemon grass flavor. Thai curry's missing thai basil leaves and kafir lime leaves . I ordered Thai red curry with duck, but I definitely got chicken instead.

Food took nearly an hour to arrive and was cold and unpleasant. This is not normal for this restaurant and I'm really disappointed

Really nice meal. Ordered on a busy Saturday night and a big order. It was a little later than predicted, but we were kept informed.

Possibly one of the worst I have had. Even started a massive row in our house

Absolutely beautiful food large order placed last night and receive some free items which was highly rated spell pleasant and friendly and if you have a special request for an item I will try your best to accommodate

Everything ordered was full of flavour. The best Chinese food round here. Our family are well impressed

Lovely food, was recommended to me and I shall order again

Good food but i would collect and not get delivered as its always late

Taste-less, one of the worst Chinese I've had and they didn't even give me my curry sauce that I paid £2, don't think it would of made a difference,

First time ordering from here and it was the best Chinese I have ever had.. Food was amazing will definitely be ordering again and the delivery driver was very polite and well mannered

50 minutes and I still haven't received my food..

Good value, tasty and decent portion sizes.

Food was on time (just), but a few of the dishes weren't hot, and needed the microwave. Quality wise, the beef was a bit chewy and gristly, but the sweet and sour chicken was banging. Would I order again, probably not

Great Pancake/Duck/Squid (Salt & Pepper) 👍🏽

Horrific and when called restaurant they put the phone down without rectifying the problem

Again late and rude when I called to ask where my order was. Won’t be using them again. Foods not great.

Good Chinese takeaway. Nice pork balls and Singapore rice.

Good value, food was tasty and delivered on time.

The best Singapore rice around and good sweet and sour pork and prawn balls as well as a good lemon chicken. Delicious.

We order around three times a month and have for some time, always good hot food wouldn’t go anywhere else

Order never delivered, waited over 90 minutes Just Eat need to provide a refund

Pancake/Duck was as usual, to perfection 👍🏽

worst tasting chinese Ive ever had from here :(

Food wasn't great. Very bland. Arrived in good time. So there's that

Food was delicious, could not fault one thing! Lovely staff, good prices and gave us free spring rolls

Very good food and great taste, just disappointed that it arrived late but tasted fresh

Such a shame, we have ordered from them before. Ordered at 5.33, delivery time scheduled between 6.15 and 6.45 arrived about 7.25. No apologies for late delivery. It was our dear friends 80th Birthday meal and by the time food arrived. The food was cold. Had to reheat in the oven. We hardly ate the food because we went past being hungry. It was a big order. The feedback from everyone that it has spoilt the evening. Extremely disappointed with this poor service. I tried calling 4 times, each time the phone was answered but no response, only one the final time, they answered and he said traffic and the driver should be there within 5 to 10 minutes. It arrived 15 minutes later. Will not be ordering from them again.!!!!😡