Harris + Hoole in Havering

Very dissatisfied today young girl on the till made a mistake then ended up taking 2 free drinks off my rewards instead of just one

Went to enjoy a coffee only to be told they were serving coffee in take away paper cups, this is a big let down, don't they have a dishwasher? Does management know they are doing this? It's not good enough.

The service here is fantastic, and the drinks, of which I have tried (coffees and hot chocolates), are really nice. Also, the staff here and very welcoming and friendly.

Just been in here and was charged £7.40 for 2 cappuccinos first point it tasted burnt not strong enough also should serve the customers not customers serve themselves. Greg's is much better and cheaper . I found the person who took the order was rude must have had a off day . To expensive. Before shopping went to Greg's was charged £4.70 2 cappuccinos and 1 doughnut. Speaks for itself. BAD NEWS

Great quality coffee for a decent price, staff are so friendly and helpful and the shop is nice and clean with a great atmosphere. There's always some lovely art on the walls and something interesting on the community calendar. An excellent place to pop in for a nice coffee after your shop or even for a quick bite for lunch!

The coffee was cold and I have never tasted such a bad cappuccino. The staff have obviously not been trained to a very good standard.

Convenient but not exciting. Friendly staff, coffee ok, hot choc somewhat dull. Pastries look and taste tired.

The team here work really hard, friendly and polite, amazing coffee and great sweet selection and sandwiches are great too.

A lovely couple of coffees with some of the friendly service ever. The two ladies serving were a credit to this branch. Gorgeous coffees and lovely food. Only downside? It’s quite expensive. Your get more volume at some of the bigger branded coffee shops but not as nice or this kind of service.

Awful paper cups now, no cups and saucers and nice teapots, no safety holders boiling hot drinks difficult to hold in paper cup. Very expensive. UNotmchocechoice.anything.

This place refuses cash, I will never go here again

Disgusting, refused to serve me because my bank card isnt a chip and pin, I had cash on me but it was refused outright and my late was thrown down the sink! I asked why they arent accepting cash, and was told 'I dont know, our till doesn't even take cash ' I will never go in there again, disgusting

Great tasting coffee from people who know how to make it and in a Tesco of all places. In a sea of bland Starbucks a Costa this is real suprise this far out of London.

Fantastic coffee, decent food and the nicest staff I have ever met, what more could you ask for. 👍🏻

Lana sorry tried to FB.touching base to hope you all well and staying clear of the virus

Lovely place to go and have coffee, food is tasty, varied selection and staff are friendly and very helpful.

Visited this morning when the place had just opened. Felt I caught staff off guard - appeared to be dealing with a delivery ahead of customers. All the food on display looks delicious. Nice range of comfy seating. Asked for an americano offered and accepted a filter coffee instead for £2.80. Slightly-too-upbeat music on slightly-too-loud for first thing in the morning. Still may return as it's conveniently located.

The coffee here is good but the place is never clean, I usually have to clear my own table and clean it. The staff are nice but there is not enough of them, that's why the tables are rarely cleared. Recently they have started leaving the food on display so it can be self served in front of the queue, ths puts me off as there is obvious hygiene issues with this! It is expensive too and the drinks are small. The place looks nice though and has a nice atmosphere.

As we entered it was a struggle to find a table that was genuinely clean or even cleared in most cases, the service was ok but would say it's not suitable for kid's. We was told to stop using straw's as we had a milkshake and being paper straws they kept on disolving(I found this pretty tight after I just spent £20 on food & drinks) either get rid of paper straws or allow a customer to enjoy what they just purchased with multiple paper straws. The young lady making the drinks was friendly and clearly understands how customer service works, shame not all do.

Lovely service coffee really good...can get food here as well. Plenty seating ...

Great coffee and fantastically polite staff

Just had the worst iced coffee here, a glass of milky water, 1st and last time I'm using this franchise, especially at these prices

Very friendly, nice staff, great coffee, better price. Nice lighting and sofas too.

I visited with my mum before we went shopping. She just got a latte and I have a chai tea latte. We both got a sausage roll heated up as well. Mum said her latte was nice. My chai tea tasted just like warm milk and I work in a coffee shop myself so I know what it’s meant to taste like, there was hardly any chai in my drink. The sausage rolls were ok the pastry was lovely but the meat itself was very herby and that’s the only thing that but us off. Other then that we had a nice visit and it’s a cosy little place!

Bought a cappucino from here and it was the worst coffee I’ve ever had - £3.10 for a cup of lukewarm milk, basically. I was the only customer there at the time with 3 staff working so it wasn’t an issue of it being too busy or rushed, either. Won’t be buying from here again.

Great quality food and coffee which is no more expensive than Costa. Service is friendly and helpful. I definitely prefer the coffee here (got a flat white most recently) to any other coffee shop I know. Alternative options are also available e.g soy milk, but at a cost. Only improvement is the floor could be swept more but would still thoroughly recommend.

Cold coffee and disgusting sandwich

Nice food, lovely coffee and tea, pleasant environment but most importantly brilliant staff, I have allergies to egg and nuts and the staff are fantastic in their product knowledge. Customer service excellent here.

Excellent service with that je ne sais quoi in the atmosphere. The staff are enthusiastic and determined to deliver quality products. They add a personal touch to the experience by engaging with all of the clientèle as if they're family. Its a nice place to sit and pass some time.

I don't think alot of people that review really understand the concept of harris and hoole. It is a speciality coffee shop serving speciality coffee not commodity crao like Costa and Starbucks. They ask your name to get to know their customers so you have pleasant service. The teams in store don't have control over pricing and seem to want to do their best to serve you amazing quality coffee. Knowledge and a ☺ lighten up guys

Nice and friendly staff, great for parents who want to catch up with friends, as kids can keep themselves occupied with the toys and books they provide in the area. Well it’s great for everyone of all ages actually, we go here once a week, before our shopping. Never dissatisfied with the service. Thank you H&H ☺️

I have been here before and paid, with the help from a loan from my bank, for a soya latte. They are a bit Jurassic by still charging for soya milk in their drinks. Most of the other big chains will use soya milk for free, in all their drinks. Not Harris and Hoole, no sir, they will stick to their guns and charge that extra for those who are lactose intolerant or vegan. I went in and knew I would be ripped if I ordered the coffee, so I ordered a tea with soya milk, and they wanted £2:30 as they added an extra 20p on for a morsel of soya milk. So if you ask for a large latte which is all soya milk it is still 20p extra. Come on guys you can see this is a rip off and just unacceptable. So I had to order a peppermint tea, not bad for £2:10 considering they pick up a tea bag and tip hot water over it. It is an expensive shop, more so in the Romford branch. Costa and Starbucks are better value which is saying something. However I will now be going to Patisserie Valerie where the service is a whole lot better, the prices are cheaper, the environment is cleaner and you are waited on. If you are paying these prices you should expect a service. So go where they pride themselves on service to the customer and not just the financial gain.

Lovely and really kind stuff and great coffee. I ordered iced coffee and they didnt have ice so they replace my coffee with flatwhite with full refund and they didnt get the money for flatwhite. So thoughtful! 😊

Brilliant coffee shop lovely staff and atmosphere

Coffee + ham + cheese sandwich + cake was lovely BUT SERVICE was poor the table was not cleaned no spoon with coffee no knife to cut sandwich + cake

I just spent £8.25 for a large soya latte and a flimsy falafel wrap. Wow, that is ridiculous, and the funniest part of it was that it tasted like I had it from a roadside cafe. I should have walked when I saw the highly inflated prices for Roneo Corner, not Mayfair or Stoke Newington but Romford. It is 2:15 and the place is half empty so I should have turned and left at that point. However I do try and support the cafes when I can. The problem lies when a place thinks it is something better than a cafe because they put some soft armchairs out and have a lot of framed pictures on the walls. The falafel wrap I had (£4.70), was a basic, flimsy wrap without flavour, substance or even filling. Out of ten this would get a 2, based on my Gaby's (Gaby's Charing cross road) standard for a 10 rating. The coffee is nothing to write home to your mother about unless you are writing to say you spent £3.35 on a coffee PLUS 20p extra for (fake milk, the barista's words) and therefore making it a whopping £3.55. None of the major chains would cost that much so who the hell do these people think they are. The coffee was OK, soured by the daylight robbery for the soya milk. Now apparently, never had it in 25 years of having soya milk in my latte's, the milk is fake and he cannot do the nice patterns that cow pus and blood molecules can do (yes that is an accurate description). So basically I have gone to Romford and been Cafe Mugged. I should have read the reviews as not one is really favourable as they all mention the extortionate prices. I could have gone to a whetherspoon pub and had coffee with soya milk all day for £1.05, all day. The sad thing being it would have not been much worse than this. Love to say out has been a pleasure but £8.25 for a coffee and wrap is a corporate food con.

More expensive that high street chains, Dodgy quality, Staff swear. Never again !

To be honest same prices as Starbucks and Costa but coffee didn’t taste anywhere as nice as the others. Tasted like it was hot milk with a dash of coffee.

Bit taken aback to be asked for my name. It wasn't busy, I was the only person queuing and I collected my drink. Upon asking I was told it was on his till. And??? Yet again an extremely depressing tea bag in a cup of hot water. Don't care your tea bag was a pretentious "plastic" variety. It was horrible quality and I had to make it myself. Stop taking the mick, at £2 a pop.

Nice atmosphere and good coffee

Very enjoyable coffee but screaming children running around spoils the enjoyment. Service a little disinterested. Food seems expensive.

Lovely Coffee and cakes in a spacious environment with friendly staff!

Coffee / snack shop situated within Tescos on Hornchurch Road. Nicely laid out and a chilled atmosphere. Good range of savoury snacks and cakes etc. Had a very expensive sausage roll at £3.25 and a small bowl of soup at £4.75. Tasty but very expensive for what it was. This would be better suited in a Waitrose rather than a Tescos.

No where near as good as the ones in Twickenham or St. Margaret's. Not artisan coffee - I could even drink it.

First time at Harris&Hoole I was really impressed with service.also loved the feel of the place.not like your usual coffe/tea /etc place will go again ☺

Amazing coffee. Great app rewards loyalty by checking in and getting a free drink every 6 purchases. Coffee's are crafted with milk art and all taste great. Good selection of toasties and cakes. I always opt for the chicken and bacon toastie or the cheesy cheese toastie - you can't believe just how much cheese it contains! Staff are a young crowd, but friendly.

Came in after a long shift at work for tea and toast at 4pm. " sorry, no bread" Will you be getting more bread? (Bearing in mind we are in Tescos) " no, not until tomorrow". What an appalling lack of good service. Back to Costa!