thatched house in Havering

Server was excellent as was the food,

Refurb was lovely, calm atmosphere, food was presented well and perfectly cooked. Staff were attentive and polite. Will visit again

Charlotte (the princess) was excellent. Great service and very friendly. Lovely time made better by a great waitress.

Late afternoon for a wake, did not eat

Charlotte was so lovely and attentive.

Would highly recommend this lovely pub, food served hot and cooked from fresh, word of warning, book early to avoid disappointment.

Great choice menu. Food was delicious we all chose from the special lunch menu & all eight of us enjoyed our meal. Service excellent & very friendly.

Since they refurbished i love the thatched house. Me and my daughter have been on a few occasions for food and taken the dog which is great. Always treats and a blanket for him too. I am fussy with food, and found the menu good for choice and was also nice food.

Great company, with excellent service, shamevthe food was not quite up to expectations- desert was cold when should have been hot.

Amazing Sunday lunch with perfect size portions. Excellent quality and lovely ambience. Obviously very popular by the amount of people eating in there. Will definitely be going back.

Was in there on fri mens toilets are dreadful No soap in container no running water havre yo say food is lovely one lady serving at end near ladies toilets was amazing .

Excellent staff looked after us on Mums birthday especially as we have allergies

A big thank.you to Sonia who waited our table, food very tasty and looked appetising, very clean , Sonia ensured we were made welcome and answered any questions we had. Have had Sonia wait at our table before the place refurbished, she remembered that I like cauliflower cheese with my roast. Very pleased as always.

Had a very nice Sunday Lunch here last week. Very good portion sizes and a very good service. Would like to say that our server Sonia was very good and deserves a mention.

Went with my mum who is wheelchair bound. Staff were so helpful. Sonia looked after everything we needed. Food was excellent and service was great.

Called in with friends and our young grandson, food was excellent as was the service, very helpful staff

Lovely british countryside pub. The atmosphere and the service are always great. The food is delicious, they have both traditional and vegan dishes, offering everyone an option to enjoy themselves. They also have baby changing facilities and step-free access.

Visited the thatched house for a birthday meal, lovely meal and wonderful service from Sonia, very friendly and relaxed atmosphere, will be visiting again soon !!

As usual, staff were great. Atmosphere generally good, apart from today there was a screaming child, which is not conducive to a quiet restaurant meal. Food was lovely, although I personally like my Yorkshire puds crispy.

Lovely lunch with great friends of many years. Food excellent and Sonia, our server today was great. My second visit to the restaurant in 2 weeks, and won't be my last.

Just had a meal here and it was lovely, we had to wait a little while for our main course but it was worth the wait, absolutely delicious and good value

Lovely service provided although I thought it was very busy and could have been extra help at front and back of house. The food was really nice. For me,I would have liked more vegetarian options. The rest of the group loved the meat and fish options. It's a popular place and good value for money

You can't beat the flavour of the food served here and the staff are welcoming and helpful. The only down side is that it can be hard to book by phone when the online booking system isn't complying. Food can sometimes arrive cool but is replaced quickly.

A well established restaurant with helpful, friendly and understanding staff. Nothing was too much trouble and the food and drink were excellent. Would recommend

Just love coming here with my family. The food is always amazing especially the roast dinners and the staff are so so lovely. Pleasant, friendly and so welcoming. Also very dog friendly as my dog loves it here with all the fuss and treats she gets. Thank you so much. We need more places like this x

Had yet another really good meal followed by amazing service from the lovely waiter sonia really recommend

if you have never been, you HAVE to go. The refurb is beautiful. Service is amazing!!! Sonia is the nicest, most loveliest waitress ever. Every time we have come here for a dinner, lunch or just drinks, she is a pleasant, funny and helpful person to be around. 100% recommend because of Sonia 🤍

Had a lovely meal with friends. Daniel, the (assistant I think) manager was an excellent host and waiter. Fabulous food!

Really lovely experience, accommodated food requirements and lovely customer service from Charlotte:)

Fantastic venue for meeting up with either friends or family and not that expensive.

Very nice food good team would go again x

Food was nice and hot when it eventually arrived...from start to finish it took 3 hours, the first course took an hour and it was NOT at all busy. Shame as it was my father's birthday lunch. Expensive for what you get, but like everything, prices have gone up.

Extremely nice staff . Relaxed & friendly atmosphere . Food very nicely presented

Charlotte is delightful and is a wonderful host, professional and friendly. She is a credit to the Thatched House.

Went hear for dinner recently. The place has been done up nicely and looks a lot better than it used to be. Shown to our table by a man with zero passion to be there. Served by a lovely lady did not catch her name but she was brilliant. She was basically serving all 10 tables in the restaurant while the guy and a another lady just stood at the bar chatting. At one point she actually said "could you run their drinks over" and pointed to our table. Drinks were sitting there for 30 mins I could see this from where I was sitting. The food was brilliant. The sharing platter was a bit different than the normal sharing platter which I liked and was very nice. Would return but the guy at the bar and the other lady server need to go as they really let the place down.

A beautiful experience and the staff were so helpful and accommodating to my elderly mother.

Great lunch at the Thatched House. Decor and surroundings fantastic. Varied menu to suit everyone. Delicious food presented well. It was nice to see the restaurant was busy. Our server was Sonia, friendly and very helpful with menu, it made our Anniversary visit special. Will definitely return. ******

Pub looks great great food great service. Would like to thank Zoe 1st class,

Absolutely wonderful family lunch. Everyone thoroughly enjoyed their choices from the main menu. The garlic prawn skewers were a terrific success, especially with the younger member of our party. Moroccan spiced chicken skewer packed the right amount of spices without being over powering. Our server Sonia was extremely attentive and couldn't have been more courteous and friendly, this made the whole experience a great pleasure. The main desserts which the oldest and the youngest partaked in were luxurious, the middle members went for the mini dessert with a hot drink. Overall a very enjoyable family meal and we will returned again as soon as possible. Many thanks from us all.

First time I’ve been back since it’s been revamped and omg it’s lovely inside and out , the food was amazing and the staff as always where friendly professional and attentive,will be back soon for sure !!!!

Only fault was we waited 2 hours for main meal staff was very good got a nice reduction on our bill but food was lovely

Where do I start? Get more staff for the amount of bookings you take!!! Quality over quantity. We booked a table well in advance (some 2 weeks) for 3.30pm on a Sunday for 8 adults. We arrived at 3.25pm and were advised the previous table were just finishing up. Absolutely fine. We sat at a table near the bar and had drinks whilst we waited to be told our dinner table was ready. By 4.15 we still hadn’t been approached to say our table was ready. We asked only to be told our table had been ready for a while?! (Why didn’t anyone tell us this. We were opposite the main service bar area!!). We duly sat and ordered drinks. We then had to ask the waitress if they could take our order. We went straight in for Sunday roast. I’d say we waited approx 45 mins for our meal to be served and this was a lovely roast Inc all the extras we had ordered for all of us. Really lovely Sunday roast. After we had finished, the table was half cleared and I had to ask for them to clear the other half of the table? Again, we had to ask to order desserts. By this time the table were a little mindful of the time, so only 3 of us had desserts. I ordered the honey bomb dessert. Very artificial in flavour and little honey taste. The odd crumb of honeycomb. Overall very sad to see an establishment which clearly has great potential, take so many bookings on , that it affects turnaround times on service. It seemed like they were greedy for table bookings that they just couldn’t service. We felt for the staff who managed the complaints well. A real shame for them as we ended up asking for the service to be removed as it just wasn’t fulfilled. You’ll see from my other reviews that I review many establishments and am always fair and looknat the positive. And whilst we all had the time to have a lovely Sunday afternoon , you don’t book a Sunday roast for 3.30pm and expect to come out at 8pm having only had 2 courses. I really do hope the management support the on site team to to meet the demand you currently have before reputation takes a hold.

Booked last minute for a Sunday lunch, it was a bit busy and the waiting staff were under pressure, but they were very good overall. Food was very nice.

Traffic chaos prompted an impromptu visit . Very impressed with the new decor . Equally impressed with the food and service. The lamb skewer was superb, the duck and Hoisin pizza very filling .

Went for Saturday lunch with my dad, sister and my daughter, the food was amazing, decor absolutely beautiful, our waitress ( so sorry I can't remember her name 😢) was so informative about all of the meals, and was so lovely and professional x I will definitely be returning with other family members and I am definitely going to try the Sunday lunch 😊 x

Great menu. Brilliant staff. Exceptional waitress. - Charlotte. Thank you for a great lunch - thank you chef.

Great service lovely food Charlotte very helpful and great service thank you

We had a lovely meal, great service and atmosphere

Charlotte was very friendly and efficient waitress Thankyou

Excellent food in a chilled environment

First visit. Will not be my last. Food VERY Good. GREAT atmosphere. Excellent service from Sonia.

The food was really good and our waitress was a little odd, but lovely. However we booked a table for 1515 and it wasn't ready until 1535. We then didn't have our order taken for quite some time and the food took a while, even though the restaurant was quite empty by the time we got our food at just after 1700. An 1hr45mins is not very good to wait for food for a prebooked table.

Restaurant great, food top drawer, nice ambience, pleasant atmosphere topped off with great service from our waitress Princess Charlotte.

Lovely meal as always. Service by Charlotte was excellent. New decoration of restaurant impressive.

Had a great meal - lovely skewers! Great service by Charlotte too!

We had Sunday lunch at the Thatched House today, probably one of the best pub roasts I’ve ever had!! My husband and I shared the pate starter and I had the turkey and my husband had the lamb!! Clear plates says it all at the end! All the staff were friendly and the service was fabulous!! The place is looking lovely and fresh after the refurb too!! Well done team!!

Food was good and a relaxed, friendly, atmosphere. Especially nice that they were having a small event to support a local charity. Very well maintained, recently renovated bathrooms. Another plus, it is dog friendly.

Friend and I was looking for somewhere nice for lunch and come across The Thatched House online. We booked and were not disappointed. We sat outside and had a lovely lunch. Nice atmosphere. Friendly staff. We didn’t realise that there was a charity event on but was a nice bonus as a DJ set up and played music in the background and a stall setup. Would recommend and look to return. Thank you

Just an absolutely tragic experience, it took over an hour and a half from sitting down to get our food, in the meantime it would take at least 10 minutes to get a basic drink order. Often we'd see our drinks just sat on the bar waiting for someone to bring them over. When the food did finally arrive it was obvious that they had no idea how to prep meals in a proper order as clearly some had just been sat under a heater waiting for others to be done, the steak in particular was incredibly dry and badly cooked, luckily there was a portion of about 8 chips to go with it but for £30 I'm not exactly counting myself lucky. There's no excuse to go to a restaurant and pay £30 for a steak when you've made better yourself at home.

Lovely meal and service thank you

Excellent food and warm staff who treat you like family! From mouth-watering bacon chop, tempting skewers to indulgent banofee choux bun, you're spoiled for choice! Nothing is ever too much trouble for the staff who work extremely hard to accommodate guests. They don't call themselves 'guest-obsessed' for nothing!

Great good and service. Will definitely visit again

Whole dining experience was wonderful as always! We LOvE the Thatched House & the refurb looks lovely. Special mention for Sonia who, as always, was very welcoming, friendly & efficient. Highly recommended x

Beautiful food, always a pleasure to dine there,

Came with my wife and daughter for Sunday roast. I had the Sunday Trio, which was a slice of roast beef, roast turkey, a bit of pork belly and a pig in blanket. Can't complain about the portion sizes - so much veg and a decent cut of meat! The beef was a little over done and the fat on the pork belly was too soft for my tastes (I like mid-rare beef, this was well done, I like crispy crackling on top of pork belly, but this was not) but it was delicious nonetheless. The turkey was juicy and tender, and the gravy was lovely. All of the food was well seasoned, hot and absolutely delicious. We definitely didn't leave hungry! Our server (Sonia) was attentive, polite friendly and seemed to genuinely enjoy being there. She was around when I wanted another drink, and was always smiling. The venue itself was clean and inviting. No dirty plates sitting on the tables and all of the staff were always doing something rather than standing around or on their phones. Reasonably priced and good quality food. Will definitely be returning again.

Compliments to Louise, George and Terry. Great food, great service, will definitely be back

After the recent refurb we decided to have a bite to eat to see how it looked etc Walked in and were promptly sat at a table, and were immediately asked if we wanted a drink…. Drinks ordered and thought good start. There endeth the story. We sat and waited , and waited , no drinks, no service , nothing. Eventually we stood up and walked out, and to top it all we walked out right past the person who had some time previously taken us to our table. Not a glimmer of eye contact,or acknowledgment that we were leaving. So we never did get to try the new menu and I’m not sure we’d rush back.

This was an excellent meal . The service was very attentive and checking we were happy. Sonia, made sure we were seated away from the speakers and looked after my 90 year old father. All in all one of the best meals we’ve had in a very long time. The furnishings were great as well

Slow service but staff are great.

My first visit and I was very impressed! Went with my sister and her family for dinner and absolutely loved it! The food was plentiful and delicious and we left very full and happy. Our server Louise was fabulous, attentive and super friendly making time to engage with my nephews and their dog. An absolute gem of a place and I for one will definitely be back!

Lovely Louise served us. We couldn't have had better service. The food was good, but I would have preferred better quality bread with the baked camembert & the crumble was floury. My daughter had halloumi skewers with the salad & she said it was very nice. I think as usual, since covid, everything is overpriced. Seems everyone thinks it's a good idea to raise prices by huge margins.

Extremely dissaointed. From to start to finish.. Table not ready, told to wait in bar and have a drink..tried to order but manager was on mobile sorting problem. Waitress took our order. Came back and said table 1 not ready due to customer query on bill..finally seated 30 mins late.. Orderd meal.. Wrong starter delivered..replaced. Main meal my wife's arrived OK my meal was disgusting..the burger was so hard you could bounce it off the floor.. sent it back, was asked if I wanted it replaced and leave the sides with me,I said no, replace everything..a while later waitress came back and said would I like to order something different..I said no. Waitress came back and said no more beef patties..not good enough.. Manager came over and said the same excuse..by this time we had been here for nearly 2 hours..got up and walked out..ruined a special evening..

First time going in here and was pleasantly surprised at how great it was. The restaurant is decorated nicely and even though it was busy it still felt relaxing. Lots of nice paintings on the walls. They offer a dedicated vegetarian menu with lots of delicious sounding options. When the food came it was very tasty, so compliments must be given to the kitchen staff. The wine was of a good quality too. A very big thank you to Louise our lovely server who made it overall even more of an exceptionally enjoyable experience.

Enjoyed a nice lunch. Food was good but service rather slow. That is no reflection on the waitress who was clearly working flat out but on her own

Charlotte was our lovely waitress for our party of seven. We all ordered different meals and they were cooked wonderfully. I had chicken parmagiano and really enjoyed it. We ate from the lunch menu and it was good value for money. Will definitely visit again.

Charlotte was a star. Brilliant waji tress nice and friendly. Great food thank you

Lovely food, and brilliant Service by Charlotte - Thank you 🙂

A lovely atmosphere, really yummy food and super service from Becky.

Came in at 4.30 on a Sunday. Took 2 hours until mains arrived. Kitchen clearly understaffed/disorganised.

Nice food and drink, prompt friendly service.

We came for a Sunday Lunch, the first time since it has been updated with a fresh, vibrant interior. Great service and great fresh food. Kind friendly staff members making the experience even better.

Fantastic service from Louise. And the food was so lovely. Compliments to the chefs George and Tel

Amazing lunch. Louise our server was lobely - so personable and professional. George and Tel in the kitchen were superb and dealt with our food intolerances with ease. Thank you for a great afternoon - we’ll see you again soon.

Great meal as usual Zoe and her team are excellent Rib eye steak cooked perfectly Great service friendly and efficient Even though the restaurant was very busy Becky was lovely nothing too much trouble

Great food and excellent waitress service Louise. Always with a smile.

Lovely atmosphere, relaxing , we had Sonia serving us, very Friendly, polite and helpful, we never felt rushed, the food was excellent especially the dessert, we had the hot drink with a mini pudding, just the right size for us. We would definitely come again and recommend to others. Thanks for a pleasant afternoon.

The Thatched House in Cranham has undergone a fantastic refurbishment, and it's not just the fresh look that impressed me. From the warm welcome upon arrival to the attentive service throughout the meal, the entire team deserves top marks! A special shout-out to Louise, who went above and beyond to ensure our dining experience was impeccable. Her attentiveness and friendly demeanor truly made the evening. The new menu offered a delightful selection of dishes, making it difficult to choose! But whatever you decide, rest assured the food itself is just as delightful. The flavors were spot on, and the presentation was lovely. I can't recommend The Thatched House in Cranham highly enough. The beautiful new look, fantastic service, and delicious food make it a must-visit!

Out with the wife !! Lovely food. Friendly smiley waitress Louise who couldn’t do enough for us. So an enjoyable evening would definitely recommend.

The refurbishment of the pub has been tastefully done and adds to the dining experience. The food was delicious and the servings generous. Our server, Natalija, was very friendly and helpful.

Our Waitrose Charlotte was very friendly and we had great service we were a group of 8.. The meal and atmosphere was also excellent! We will be returning.

The food was wonderful and Charlotte was a fantastic waitress, who look after us very well.

Charlotte made our visit! Good food, a different menu which was good.

Great friendly service from Charlotte. We'll come again.

Excellent service from Charlotte, very friendly and a lovely meal.

Great food and Charlotte and Dan were very informative

Great place to eat. Charlotte our waitress was excellent and very efficient

Delicious food! We had burgers and it was a good choice!

Had loverly bite to eat after visit to Corbet Tey crematorium.

Visited at 6 pm today. Party of 4 with a dog 1st visit since refurb. We ordered 3 x fish and chips and 1 time signature burger. Food was terrific and filling Will definitely be returning.

Only one person to serve at the table took ages to get our meal. Before it was good but the weight was too long.