The Compasses Harvester in Havering

We had a wonderful dinner here today. Lariane, our server, was incredibly kind and went out of her way to make our dining experience enjoyable. Her warmth really added to the evening.

Brilliant staff and food great quality

Food was great. Waitress was nice enough and polite athough clearly busy across other sections. Team leader /manager on this evening had a terrible and rude attitude .... on 2 separate occasions during our visit today. I was very shocked and disappointed to say the least. It will definitely make us think twice about going back to a restaurant , we as a family frequent regularly 😔

It’s a Harvester, so you sort of know what to expect going in, my kids like it and it’s a pretty good family friendly entry level restaurant to go to (especially if you have kids with SEN!) - also the salad bar is a novelty that gets my kids eating the slightly heather foods voluntarily 🤷‍♂️😂

Good food and pleasant staff. Had a great evening.

Excellent service from Sam, she was polite, helpful and friendly. Thank you for an enjoyable evening.

Have been to The Compass on and off over the years. Still as enjoyable. Shocked at increase in prices but im from the old school of watching the pennies! Large and spacious building - lovely staff tasty meals.

Our waitress Sam was really lovely and went above and beyond. A great meal with lovely service.

Lovely food polite staff very professional

The ribs were dried up and the half of chicken was the same. They were not freshly cooked no juice in the chicken. and the corn bread with honey was black and tasteless . If i was sitting in the restaurant the two meals would have been sent back.

Lovely and fresh and hot, great a++++

Had a lovely meal and the staff were fantastic despite being very busy

Attended mid week. Nice atmosphere, not too busy. Ordered chicken skewers x 2. One with chips, one with bed of rice. Larraine was our waitress. She provided an excellent service. Food was good and presented well. Enjoyable evening

A wonderful place to eat with the family. There's a wide range of food choices available.

Food was nice but service was terrible, was busy but not once did someone come and ask for our order or did we want a drink. We had to get someone’s attention and call them over to take or order. Every slow and felt like we had been forgotten about

Waited hour for dinner after starters, wasn't that busy. No communication from staff. My granddaughter wasn't even offered the dessert that comes with the meal. Our food wasn't great I ordered the simply chicken the jacket wasn't cooked and the chicken was hard, they forgot to give me the sour cream I'd asked for but it wasn't on bill so she obviously didn't hear me ask for it. I was going to say something but didn't see a waitress until she came to clear the plates. Won't go back as had too many bad experiences at this one will def go to the gidea park one next time.

Had a meal here Sunday it was a celebration for a birthday let me say the food was exceptional long in coming and once it did turn up it was cooked awful and really shouldn’t have left the kitchen. After bring this to the attention of the manager who turned out to be the assistant manager she went down the line of I’ll get something else cooked for you but when I asked how long it would be she couldn’t tell me and after waiting a hour for the first one I didn’t want to to take this chance as my guests with me was a decent way Into there meals already . The assistant manager was soulless and had no managerial skills to try to resolve this so all parties were happy My advice if you thinking of going to this place think about it as I got much better food and service when I left and went to the chip shop Finally I got a response by email after I highlighted the problems that I faced only to to be told that thanks for the feedback and kind of it is what it is not even a mention of totally ruining my night

Coming only there for a while now! Lovely service,great food and nice atmosphere.

Really nice food, friendly and helpfull staff too

Waitress Holly was friendly and very helpful. Salad bar was full. Food was hot.

Myself and my partner have gone to the Compassess many many many times before, and so recognise the staff and especially the hostess, who greets you at the front and takes you to your table. She isn't a very smiley person, which defeats the idea of the job role but it hasnt affected us before. However last night was shocking. Its the first time we've been since the place has had a revamp, and when we arrived we were early for our booking so she greeted us at her table by the enterance and I said we're early, gave my name and said we're happy to have a drink at the bar if the table isn't ready. My partner complimented the revamp because it does genuinely look very nice in there now, nice and bright and lovely decor. I also said how nice the place looked and the hostess completely interrupted us mid compliment, and said 'excuse me'. I was SHOCKED. We both looked at her and said, 'what?'. She said the table is ready now and to follow her. Completely ignored any compliments we gave, ZERO, customer service and ZERO humane manners. I was so shocked by the time we sat down we were her disbelieve about how we were just spoken too. My partner was FUMING and had to sit outside for a minute to take a breather. Regardless of what day it was, but this happened to be our anniversary date night. I was sat at the table stewing over it, and had to get it off my chest, so I called over a waitress I recognise, older lady, always been very lovely. She listened to me and acknowledged, remained impartial but was completely understanding. She said the manager on shift was in training so the manager wasn't prepared enough to deal with the situation. We had to leave it whilst we were there but it completely knocked the mood of the evening sideways. I've NEVER been spoken too in such a way from someone who is meant to give the BEST first impression for their customers coming into the restaurant. She needs a hard speaking too, and regardless of how long she has worked there, she needs to get back into training to learn how to carry out customer service, because her actions last night completely defeats the idea of a hostess. I want to give a nice shout out too the lady who listened to me, and the lady who waits at the food to serve, she was in normal clothes no uniform, short hair. She was lovely

It was a lovely evening all round

We just went for a meal in Harvester GIDEA PARK ROMFORD - it was repulsive! Salad bar hardly anything on there and what was left looked like it has been there all day ! Floor was littered with dirty food on the carpet table felt sticky and food was vile and we only had a small piece of chicken with a salad!! - the Waitress who served us was bulshy and even looked dirty herself ! I just hope we haven’t caught anything ! My daughter complained there was a bad smell of rotting meat coming from the kitchen it was disgusting and made us feel sick. We waited ages for the bill and had to go and look for a waitress to get it as we wanted to pay the bill and leave asap !! Disgusting dirty place to eat - I had a similar experience at the Abbs Cross harvester months ago and thought the gidea park one would be cleaner but it was worse !!! never never again will I eat in any harvester places the food is awlful

Excellent all round and very popular with the people in the area

Excellent service and great venue some of the seating is extremely uncomfortable. Nicely refurbished better entrance allowing more people to queue in comfort.

Usual menu and good service. Easy to park and since the refurbishment very nice inside. Has an outdoor eating area as well.

I had a Groupon deal, staff was friendly and attentive. The portions were big and filling, definitely going back again. My son (10) especially can't believe how much food he had.and is raving about it.

Lovely evening for my twins birthday and husbands promotion dinner. Server was lovely but a little slow. Food was slow at coming out but was nice. Atmosphere was nice.

No pineapple on salad bar 🍍☹️ Service good. Food OK (scampi a bit undercooked but edible). No air-con so stiflingly hot! They've just had a total refurb.... WHY ON EARTH not put in air-con? Crazy!! We would have stayed longer after our meal at the table for drinks and chat but restaurant was just too hot so we left. This is not conducive for increased business use is it! The poor waiting staff. I wouldn't want to work there in that heat. Wow!🥵

Great menu and the decor is lovely.

Karen the waitress was excellent and a credit to your business 👏

All the staff in there are very friendly and polite. The food was nice and fresh. We had a great evening in there for my birthday.

Cracking food, impeccable service and all-round quality experience.

Our waitress was very friendly and helpful, and the food was really nice. The restaurant was very clean.

fourth time they ignore a request to not put pork in my food.

Food good staff good just overstretched

Excellent food, the rump steak was beautifully cooked. Chris, my server, was very quick, efficient, and professional and made sure that I was okay during my visit. Many thanks to Chris and the whole team at Harvester Compasses. Will definitely be returning soon.

Newly refurbished and with welcoming staff. Ive recently had to go dairy free and the staff were clesr in what I could and couldn't have, checking with the kitchen on ordering and confirming what salad bar items I could have. We also were seated with room for our baby's pram and toddlers high chair. Very good experience would recommend and keen to visit again

Great food good service at the moment there is no need to improve

Great service & food, friendly staff and the places look great now its been refurbishes.

Lovely experience today Thankyou

Had a early lunch today, the compasses has been newly refurbished and looks amazing. Polite manager upon arrival, I told her my allergies and the waitress pointed out which dishes I could order. The dining area outside is beautiful. Good atmosphere with polite waitresses and manager.

New refurb looks lovely. Seated in an area with space for buggy and highchair with room for others to go around. Had to order allergy meal, server was attentive and helpful with this and also confirmed salad bar items. All around very good service

VISIT DATE: FRI 12/07/2024 VISIT TIME: 19:15 - 21:50 Harvester restaurants remind me of childhood as I visited them often with my parents and love the salad cart, but over the years the prices have increased whilst the portions have got smaller. Visited following a refurbishment to see what it was like. As always, staff were friendly and helpful and the salad cart was full of delicious, fresh food. Sadly, the main course was disappointing; tasted great, but portions seem to have shrunk - I had an original combo and have never seen such a small bit of chicken! Additionally, my dining companion ordered large chips and the portion was the same size as my standard portion! We complained to a member of staff who got us another portion. Desserts are priced similar to other chains and are very nice The new decor is nice (love the wallpaper on the stairs), but the toilets still suffer from the fact that customers don’t seem to know how to flush and whoever fitted the carpet left a lot of snags. It also looked dirty on the stairs and needed vacuuming. Family friendly, but definitely more expensive than it used to be.

VISIT DATE: FRI 12/07/2024 VISIT TIME: 19:15 - 21:50 Harvester restaurants remind me of childhood as I visited them often with my parents and love the salad cart, but over the years the prices have increased whilst the portions have got smaller. Visited following a refurbishment to see what it was like. As always, staff were friendly and helpful and the salad cart was full of delicious, fresh food. Sadly, the main course was disappointing; tasted great, but portions seem to have shrunk - I had an original combo and have never seen such a small bit of chicken! Additionally, my dining companion ordered large chips and the portion was the same size as my standard portion! We complained to a member of staff who got us another portion. Desserts are priced similar to other chains and are very nice. The restaurant has its own car park, which is free for patrons on entering your registration number onto a panel inside and it is fully accessible, with an accessible toilet / baby change downstairs and main toilets upstairs. The new decor is nice (love the wallpaper on the stairs), put the toilets still suffer from the fact that customers don’t seem to know how to flush and whoever fitted the carpet left a lot of snags. It also looked dirty on the stairs and needed vacuuming. Family friendly, but definitely more expensive than it used to be.

The refurbishment is lovely. The restaurant looks fresh and clean. The food was great and service from Larraine was excellent. She is always helpful and makes us feel welcome .

I would not recommend this place at all. We were sat in a little corner table where we were left with menus and noone to assist, we had to ask two times for someone to take our order. When the waitress came you could really tell she has been running back and forth, however there were 3 managers just chit chatting instead of checking on the customers. Once we placed the order the starters arrived and was all good, they cleared the table, but then our mains didn't arrive 10 mins, 20 mins and no mains. This was very disappointing as we only wanted to have some relaxing meal in a restaurant... Then they told us that because they had big groups they just pushed our order to be prepared last. No consideration whatsoever....Then one lady came asking are you happy to see me? Bringing the mains, this seems more like moaking the fact that they left us waiting. When I told her I was no happy as they took so long she asked me that where I am from??? Was this a joke? Was she trying to imply anything about my ethnicity??? How is this relatable to the fact they took forever bringing out the food... And there was not even an apology just she said oh next time I will make sure this does not happen... There is no next time. Is a bit nerving that this promess was given instead of making sure the evening goes smoothly now. I asked for the bill straight away and we left. Super sad as this restaurant was one of my go to as is close to the house and the food is okay, but I wouldn't go anymore.

Great food, atmosphere and service! We were served by Laraine, she was friendly, helpful and served our large order for 12 people in a timely manner.

Excellent service as always from Laraine! We will be back!

1st time visiting after the recent refit. Great service, nice food and a lovely atmosphere

Unfortunately, my grandfather contracted food poisoning from our lunch today this establishment. I've recently learned that he hasn't been the first person to experience food poisoning at this restaurant and that it is a regular occurance from patrons. I would be grateful if the management could investigate the hygiene standards of he kitchen at the earliest opportunity. Apologies, however, I had a moral obligation to raise my concern.

Service fantastic lovely lady served us and smiled the whole time. Had to ask for rolls & Butter as they hadn't been refilled, the pepsi max machine wasn't working but other than that nice meal & atmosphere.

Initially we were greeted by the rudest reception ever she really should not be in this profession as she lacks manners and politeness. The manager and the other staff were very polite an said she would deal with the rude team member later maybe a career change would be advisable to her. The salad bar was nice the food however was poor and it’s a shame that after an extensive refurbishment the quality is still poor maybe it should have been converted to a Miller and Carter or Tony Carvery as this brand is just not cutting it anymore

Had a great lunch experience at the harvester compasses for my niece’s 12th birthday. Karen was a great waitress, very polite and accommodating.

Lovely meal out with the family. Always friendly service and good food.

Lovely friendly service, great food.

Thank you Lorraine, the service was superb as always! X

Food was lovely, despite me filling myself up at the unlimited salad bar prior to our mains. Laraine was our waitress and she was very friendly and helpful, and she got involved in our jokes and banter🤣

Prices were reasonable, and the salad bar is fantastic. However, the service was terribly slow! The kids meals came out a good 5 minutes before the adults, so we was not all eating at the same time, and so much food was sitting under the hot plates for up to 5 minutes, waiting for 1 item to be finished. The chefs need to sort out their system so that the food is all cooked and finished at once, with each table being served their food together. Waiting staff were difficult to call to the table, but once they were over, they were friendly, polite, professional, and happy to help. Had to ask for the bill twice, because the first person we asked clearly forgot and/or didn't pass on the request to our server. The food is as expected - you know what you are getting, and the value for money is great. Salad bar was frequently replenished and the food there was fresh. Not a terrible experience, but could be better.

Excellent, friendly service by Will :)

We enjoyed our meal, our server Sam was really lovely and attentive and helped make our visit enjoyable.

Lovely food and very friendly server

Loraine was excellent!! Brilliant service Lovely food really enjoyed our evening xx

Great place, great food and service will definitely be going back

The place looks lovely after the refurbishment. Nice atmosphere. Salad bar was clean and full and fresh. I had the steak medium cooked and it was perfect. Food was good. Service was good. Our waitress Laraine was very friendly and chatty also made our 5yr old son laugh.

We popped in to our local Harvester, The Compasses, on the off-chance that we could get a table at no notice whatsoever. Karen served us, she was helpful with our menu choices, friendly and cheerful. The place looks nice and fresh after the refurb - good staff, good surroundings and good food at a reasonable price.

This is a special shout out to Laraine who is always an absolute joy to be served by. Thank you for always making our experience a lovely one !

Karen was a lovely server Place was had a refresh which is good.

Love this place been comming here for years. The Manager Lisa; supervisor Orlaine waitress Larraine and waiter Dan. All great people who add to making the place feel very familiar and welcomming.

Revisited in July after an acceptable meal in January. It had seriously gone downhill. The food wasn't appetising and lacked fresh vegetables. Despite plenty of space we were given a table next to some building work/paint pots etc. The drinks were reasonably priced and nicely served. Some staff were attentive - others distracted by chatting to workmen.

I never orderd said cancelled and I been charged go food now

Always a good atmosphere and now it's refurbish so much brighter and roomy. Great service as always especially from Anita. Thanks for it all Joe as a PS to this we came in today. 13/07/24 and again another great breakfast from the kitchen and was served by the ever happy and smiling Laraine. regards Joe

The team are the most happy and friendliest team I have ever been to! I would definitely recommend and come back to dine in!

Laraine is a brilliant server from the Compasses harvester. Every time she provides such excellent customer service and we love having her as a server. - The Bluemores

Food was lovely very tasty served by very friendly staff, very enjoyable visit 5/5

We had Laraine serving us and she was fantastic and attentive despite it being super busy!

Had a great service at Hornchurch Ann’s cross, great service from Laraine!

Thought we'd try coming here tonight for a change rather than our usual harvester at beehive lane and was plesently surprised as they have just had a refurb, was so much more comfortable and cosy. We were served by a lovely new face and later learned she was the manager Therese, was a nice change for a manager to come and speak to customers checking if we were all OK, our names and having a generally nice warm chat. Food was nicely presented and hot. Overall a nice evening had by all and will be returning again especially with the lovely new manager Therese 🤩 (Table of 3..kori, mum & friend)

Had an enjoyable lunch celebrating a birthday. Karen our waitress was very efficient and accommodating

Easy going atmosphere. Comfortable experience. Sarah and other waitresses are friendly and patient. Obliging. They have to be where children eat and make a mess. A pleasure to eat here.xxxxxxxxxxxxxxx

Very good table service from Holly, very efficient, friendly and a welcoming smile 😊

Lovely staff,very friendly and welcoming. Lovely freshly decorated Harvester and very clean. The food was lovely and service was excellent. Our waitress, Lorraine was very accommodating and friendly, and nothing was too much trouble.

Food was average, dry chicken. But good at catering for allergies.

It looks lovely after the refurbishment and more accessible as they have taken out the steps. The food was nice and fresh, and the serving staff were great as always.

The manager at Hornchurch is brilliant. First time eating at the Hornchurch branch and I had to leave a review simply for her. She was so accommodating and took time to chat to our family made it such a lovely experience. Thank you for being so nice and friendly we will definitely be back in the near future. Food was great.

The service was slow to begin with, it took 1h for the mains. There was ants all over the tables next to us, food was okay, Katie needs to smile more I think…

Visited today for our daughter’s birthday & the food was excellent & the service from Annie was also 5 star making the visit all the more enjoyable.

We had a lovely meal today. Food was quick and the server couldn’t have been more helpful. The restaurant has recently been made over and in the words of my daughter it’s “fancy smansy” in here now. This harvester is our go to with our children.

Lovely breakfast and great service from Will

Enjoyed a pleasant breakfast, great atmosphere. Our server, Will, looked after us well.

Food was excellent, pleasant atmosphere and our server Karen was very professional and a positive addition there. Five stars all round x

Dan is a fantastic waiter!! Always so kind and polite! The whole team is super friendly and I love the new look restaurant!

Great service by Will. Loved the food and the new decor is outstanding! Definitely recommend!

Excellent service and our waitress Laramie was excellent - super efficient and personable. We will definitely be back for a meal

Will was a great server who was very attentive. We got sat in a lovely seat but the windows. Will offered us more drinks, gave us dessert menus and we felt very welcome

Food always great, lovely team! Dan and Loraine always a pleasure to be served by!

The food was amazing and our server Anita was so helpful and polite. We could definitely make this a regular thing

What a lovely, welcoming restaurant. Greeted with a smile, good atmosphere and very clean. We had the most helpful waitress in Anita. She was so very helpful and friendly. We will definitely return soon

Amazing staff who go all out to help you in any way that they can. We fancied burgers, and they did not let us down. We will be back to enjoy the garden with some G&T's and beer. We returned to give our nephew a burger treat that he wanted for his dinner. Once again, the service was great. We didn't book, but were quickly shown a table. Service was very promptly taken care of by Will, who was clearly very busy but always courteous and friendly. The place looks great after it's refit. We were glad to see that the service is still great.

Great food, great service, loved the experience!