Papa John's Pizza in Plymouth

Very bad delivery service and very bad customer service when you try to talk to them on the phone they hang up on you.

Food was cold on arriving. Ordered at 3.46pm food arrived 4.56 which was 15 minutes after we got notified it had been delivered. This is the second time this has happened.

Why ZERO communication? 2 x items wrong when delivered, but I paid for more expensive items but was substituted so left out of pocket. 😩 Didn't even tell me or offer refund, just swapped and dropped off! Label on box still showed what I ordered but different item inside? 🤦🏼‍♀️ We called 3 x times total after order showed as delivered when it wasn't, just told be there in a min which it wasn't. (If they're out of something, fine, let me know so I can decide if I'm happy to proceed with that change.) Ordered through app. Will just go collect from another place next time so I can communicate with them if any changes.

Ordered food and after it said the delivery time there was still no arrival on the order, the app then changed to saying delivered so ring the restaurant and just got told it was out for delivery, 20 mins after the phone call and an hour and 25 mins after I put the order in still no food so ring again and no answer and no food delivered either

I don't have cheese so what little totoppings there were are vvisible...alot of money for not alot of pizza

Restaurant ignored my calls and food never turned up. Zero stars. Kids were waiting for dinner…

Really disappointed. We ordered at 2:15 and it arrived at 4:20, cold and bad quality

Says it’s arrived but it never came?

The worse service ever. Food ordered at 5:22PM and after 2 hours of waiting, no food and instead a text message saying sorry your delivery was cancelled. Called the restaurant twice and they were no help at all. The restaurant did not know what was going on. Very poorly run. Told me to contact customer services for a refund… wish me luck. Will not be ordering again.

Hasn’t arrived and says it’s delivered

Waited 1.5hrs for one pizza. Was freezing when it arrived. Really disappointed.

Tracker showed as arriving between a certain time range, showed as delivered after the time range, then wasn't delivered for an hour or so after that time frame, food was cold when it arrived but still tasted pretty good.

1.5 hours to deliver and very cold

Normally food and service are excellent but food was over an hour late and arrived cold. Standard of food is excellent but nobody likes cold pizza disappointed tonight let hope next time is better.

ordered but decided to tell me after it was due that they are cancelling it, by the time i was told i could not order from anywhere else

It’s not arrived it extremely late

the order wasn't delivered to me the app says it has but I haven't received it

Very late order. Said it was delivered but it hasn’t been, it’s still not here and it’s been an hour and a half.

The worst pizza I have ever had cold no hardly no very bad

Nearly twenty five pounds spent for a small pizza absolute rip off

My food was delivered late and was cold. Will not order from here again

I give 2 stars for service because the female worker was so helpful to get my order sent finally after an hour. The manger of the store should really change his attitude or job he's in the wrong game told me my food would be there in 2 minutes it took 25 he didn't give a shit. The woman was so helpful she should be manager! The food was absolutely dogshit as well only ate it because I was so hungry and couldn't be asked to ask for a refund as it didn't look plausible after what I read online. I never do online reviews but this felt necessary. The food cost £20 so not cheap.

Almost 2 hours for delivery, cold food, missing toppings, staff not sure on what to do.

Nothing showed up and the restaurant told me they had sent it out and it was delivered but nothing came to me

You would get your Pizza quicker if you walked to Italy!

Should have listened to the previous reviews and avoided ordering! Pizza was delivered over an hour late and this was after a follow up call made by my husband. This meant our son missed out on the pizza as he had to go to bed. Food was cold on delivery and there was no apology for the inconvenience of being late. Please take heed of the reviews and avoid ordering from here!

AVOID THE INDIAN MANAGER. He told me he would spit in my pizza. I cannot believe this How disgusting

Sadly let down on many levels. Late by an hour at least, largely cold and pizza was not great. Will stick to using dominoes. Shame really as delivering quality is a great strategy in such a competitive market. Perhaps their market is drunken teenagers whose inebriated taste bud will be so senseless that they’ll consume anything. Sadly I will not use again.

My food didn't turn up, no cancellation, no update, just a message saying my order was completed about 4 hours after ordering

4 hours for delivery, stone cold and half order missing. Still waiting for it to be collected and returned to store.

It took too long for delivery. The pizza was cold. We will never order again.

Food never turned up, I called the restaurant and they said it had been delivered

2 bad experiences in a row. First time I arrived after the tracker said my food had been collected already. Turned out a delivery driver had taken it out and I had to wait 15 mins for it to come back, they would not make me new food despite me requesting it. 2nd experience tonight, took 50 minutes for them to make my collection order. They'd turned their phone line off so couldnt call to check status before leaving home, drove over after 20 minutes. Order tracking still showed on making my order/first stage. No good will gesture offered. Ordered at 18.25 on a rainy Sunday, didn't get my food til 19.15. Plenty of delivery drivers collecting orders before I got mine, hardly any customer space so had to stand outside in rain. Twice bitten, twice shy - I'll go to Domino's over the road or Fireaway just up the road next time. Pizza also did not have bacon on despite that being on ingredient list.

Order arrived totally messed up. Chicken popper bites replaced with something totally different which isn't on the menu. Pizza arrived burned. Person on the phone tried claiming the Chicken poppers were a new side called Chicken popper bites, when in fact there's nothing remotely chicken about them, and wouldn't listen when we tried to tell him they'd messed the whole order up.

Was ill and bought a pizza on the app, and asked my friend to pick it up with hers. When she got there they refused to give her the pizza even though she had proof of purchase from me, and said that I had to be there even though I wasn’t able to get out of bed. Terrible service. KFC wouldn’t do me like this.

Order didnt even come papa johns had said they had sent off the order but I hadnt recieved it. Waited for over 1 hour and a half in the rain on the pavement and nothing. In the end I had to go up to papa johns and collect the order myself.

I never recieved mt order. Called the restuarant three times to make a change to the postcode as im dyslexic and no one picked up. They delivered the food to the wrong address and after i called to get a refund they said i have to get a refund.

Pizza was great when we eventually got it. Order was 'lost' and remade. waited almost 2 hours for it.

Order took an hour and a half to come, pizza was cold, overcooked and tough, mine wasn't even sliced. Really disappointed with the food and the service.

Food hasn't turn up can't get threw to them probably gunna be cold starving had this up Butlins nothing like this

Tonight Chloe,a member of staff went above and beyond. Very helpful and polite. Amazing young woman and a credit to Papa's.

Massive let down will NEVER ORDER AGAIN!! THEY TOOK MY ORDER SET TO ARRIVE AT 1:05AM BUT NEVER ARRIVED!!!NOBODY ANSWERED THE PHONE BUT THEY TOOK £42.00 OUT OF ME. AND I HAF NO DINNER. DONT ORDER FROM THEM.

Ordered a pizza bundle. Quick delivery but sadly the pizza was cold and thrown together. We ordered Potato Tots and Chicken Poppers as additional sides , no call to say out of stock but received Jalapeño Bites and Cheesy Bites. Phoned the store and told they had run out of stock, even got the dips wrong!!!!!! No apology, sadly will no longer order any food again.

Pizza wasn’t that good unfortunately

Didnt arrive yet youve put delivered

Just ridiculous, 3hrs for delivery and terrible quality. We did manage to get through on the phone once, an angry guy answered telling me he is on his own and not a miracle maker. The owner of this store really needs to take control, as the whole experience and terrible cold pizzas will drive customers away. This is the first and last time I will order from this store.

Ordered a pizza delivery, arrived cold and very dry, no flavour whatsoever

Do not use these. My order appeared as delivered online. I tried phoning numerous times over the next hour or so, but they didn't answer. Then, an overdone pizza turns up. Overdone because they make the pizza on the order and keep it warm for over an hour before sending it out for delivery. I've never had an issue with Dominoes!

The hot buffalo wings was very tasty

Ordered the summer saver which was advertised as 2 pizzas. PJ only processed one on the order. Phoned store and they refused to send another out saying it was not ordered! But we paid for it! The advert clearly says 2 medium pizzas in the deal. They should know that even if the system is incorrect! Not happy

all the order was cold on arrival, and one item was not what was ordered.

On time but totally cold pizza. Such a shame.

cold, 1 hour late, wrong order. as yet not refunded.

We ordered our on Uber eats and took over an hour to come! We rang the store twice and on the second time the guy was very rude to my partner! The food arrived after the guy was outside for 30 minutes and didn’t try to contact us! The food was freezing cold so we’ve had to reheat it! Not happy at all and don’t order it off Uber eats as they take the piss

Ordered a delivery for 2245, checked the app it changed it to 2345. We didn't get the delivery until 0045. The store doesn't answer it's phone no matter when you call them. Overall terrible service. Cold food and they don't even want to talk to you.

Food was freezing not worth the money at all!

Still waiting on our food, ordered at 6.30, it’s now 8.30 and accord to their app it’s been keeping warm for an hour… can’t say I’m looking forward to receiving it! Shouldn’t even be a busy night but still not collected by the driver 🤦‍♀️

It’s saying enjoy my order and I have not even received my order what is going on

Absolutely horrendous service. Ordered at 7.25 for delivery an hour later. Store told me waiting for a driver at 8.30. Then store didn’t answer the phone until finally food arrived at 9.45pm cold!!! Disgraceful

Didn't turn up. Took 2 hours to sort. 1 star as offered refund but yet to receive

food cold, soggy and greasy, wrong drink to one requested

🤬 OMG where to start…. Wish I read the reviews before I even bothered. So pre ordered a pizza @ 20:00 for 22:45 it was late the pizza didn’t leave until gone 23:00 but even more frustrating it didn’t arrive until 23:25. Given all this time I get the wrong pizza and sides after attempting to call they answered and hung up on me. Absolute 🦮💩 food and service never again better quality from the ASDA pizza bar.

Cold, soggy, bland pizzas and burnt sides. From the sound of it we're lucky anything arrived at all. Absolutely terrible. Avoid this place!

Garlic pizza bread was cold and dry , the main pizza had hardly any cheese on the pizza but disappointing for the price you pay

wet horrible floppy mess of a pizza actually grim :'( first time & last time.

Not received my order despite the app saying its been delivered

A waste of £20. I’ve had better basic pizzas from a supermarket. I had a Hawaiian, not that you’d have known, due to its miserly topping of ham and pineapple. Do yourself a favour and don’t bother.

We used to love papa johns but it’s gone down hill massively. We have tried to order it 5 or 6 times and it’s always been cancelled but it actually arrived this time. Shame, I wish it hadn’t, we ended up putting the pizza and sides in the oven to heat up for a bit and that at least made it warm. Don’t bother tbh, we won’t be getting it again. It was cold and undercooked and was really basic.

DO NOT ORDER FROM THIS STORE!!! No customer care given wait over an hour for your food no drink delivered or any dips with your side an know one let's you know of this even after ringing to see where your order is and after all of this your food isn't even warm let alone hot it tasted like rubber and was absolutely disgusting then when you ring up to make a complaint or raise concerns you get the phone put down on you absolute disgusting service from start to finish especially considering how much a takeaway costs these days. NEVER AGAIN!!!!!

doesn’t sell soup? what kind of pizza place doesn’t sell soup?!?!? also call person very very rude

Never will I order again from her. Pizza was chew I didn’t realise pizza could be the same as gum. Highly disappointed. Waste of money.

If i could give zero stars i would. I received a vegan pizza with HAM on. Clearly an absolutely disgusting "joke" played by whoever made the pizza. Not happy AT ALL.

Arrived quick and hot when it arrived. However they forgot to add my 2 additional extra special sauce.

Got Assulted by deliver driver and reported to the police

Places an order, its shown as out the over 40 mins ago, just called to see what is going on as over an hour has passed, been told at least another hour and half for delivery. The worst experience. Do not touch them

Order at 5:29pm and it’s not 7pm. Rang the store and the guy on the other end of the phone was clueless. Pizza is still at the store and he doesn’t know where his drivers are and why they are taking so long. Would avoid this store like the plague. Foods okay if and when it turns up

Easily the worst Papa John’s branch I’ve ever encountered. Took 2 hours to get our Pizzas, which is shocking considering it’s a 5 minute drive away - why charge for delivery or even offer it if you can’t deliver a pizza? I called up and the girl on the phone lacked the initiative to fain any level of customer service - Pizzas arrived in the dual state of being both burned and stone cold, as well as being frugally topped. I order Papa John’s once a month, but when doing so from this particular branch always have to call after an hour and find out where our food is. At least we’re all lucky enough to be in a position to order pizza, given the state of everything, but don’t waste time doing so from this branch of Papa John’s :(

I had a bad experience from here 6 months ago and swore I'd never order again. But I did and it's still terrible. I even ordered in advance hoping that it would arrive on time. It was still 30mins late, cold and rubbery. The staff or manager here obviously don't give an F about their jobs. Don't even bother ordering from here.

Over an hour late , not hot, lack lustre toppings and

Great pizza, and it's even cheaper if you pick it up. The staff were friendly and funny. The customer size of things is quite small and there isn't anywhere to sit so just bear in mind if you have trouble standing or are in a wheelchair.

Ordered at 7:30 pm and didn't arrive until 11:30pm after never answering any of my calls

Abysmal service. Ordered at around 7pm, no pizza until almost midnight. The app said our order had been delivered but nothing, so we called up - after several calls they actually answered but hung up right away and then each call after that didn't go through at all. Don't bother ordering from here.

I did older pizza 🍕 I been waiting one hrs 47 mins when drive arrived it was to cold ,whey close at 11 o’clock I did reserve my pizza 11:47 never older again

2 year wait for pizza to be delivered, don't bother... stick to Dominos

Tomato base on 1 pizza tasted weird & spoilt it & the other pizza tasted like it didn’t have any on it, both were dry. Ordered stuffed crust but they ran out so we got given chicken poppers instead. Asked for the bacon well done which they did for me & was good.

I think I've just been robbed. I've ordered on the app, and was eagerly watching the updates, a little over half an hour ago it was marked as delivered. I'm still waiting. With a standard cliché response from the phone saying "someone left 5/10 minutes ago with the order".... The order which was marked as delivered over 40 minutes ago.....

Everytime we order we are missing bits we paid for extra garlic dip and a coke to be told they had sold out and would give us the items next time we order. This never happened so now I won't use this joke of a company again. Is a shame as normally the food is great this time it was cold and half missing won't bother again

Papa John's used to be so good. Have a little chilli pepper in the box. Previous order was 2 hours late / cold. But i thought we'd give the benefit of doubt and ordered again. Turned up hour and a half late, 1 hour after the app said it was leaving the store and just off being cold. You can see why this store keeps closing.

Absolutely terrible, WISH ID CHECKED ALL THESE REVIEWS FIRST!! waited 2.5 hours for a stone cold order and missing a large pizza! £67 order as was for a group of us! Total rip off merchants. Asked for a refund, and I'd better way get it!! Blamed lack of drivers, sounds like they need staff training to me too! First order from papa johns, will be my last too!! AVOID LIKE THE PLAGUE

Been waiting nearly 2 hours now and it’s still not here. I called awhile ago and they said it was just out the oven 30 mins later and I still don’t have it. I live about a 25 min walk away

I WILL NEVER ORDER PAPA JOHNS AGAIN!!! I made an online order @1923 this evening it is now 2330 and still nothing, I have called the store over 100 times and the one time they answered they instantly hung up, Papa Johns you should be embarrassed that this happened!!

If I could give this a 0 star rating, I would. 4 hours and still no pizza. You can't even get hold of them via the phone number to bloody cancel. So I'm now having to sit and wait for a pizza that may never arrive incase they ring my doorbell in the middle of the night. Absolutely ridiculous!! Do not order from here. This is the second time this has happened but I thought after 6 months they'd have got there act together but apparently not! This branch should be shut down. Unbelievable!!

Ordered 5 hours ago and food has not turned up, got to the checking and cutting stage on the tracker and never got any further. Just don't understand, if it isn't coming then cancel it so I can atleast get a quick refund. Judging by other recent reviews, something has obviously gone very wrong for PJs

After an hour and half of waiting with no update on the app we tried to ring the store constantly for 20 minutes and got no answer. We gave up requested a refund and ordered from somewhere else. After nearly 3 hours the pizza turned up, cold and the order was wrong.

Ordered from here but wish I'd read the reviews first! Ordered via JustEat, order was confirmed and payment was taken. No pizza arrived so called the place and no answer at all so took a little drive down there to find it was bloody shut!!!! Save yourself the time and effort and JUST ORDER FROM ANYWHERE ELSE BUT THIS SHAM!!! Wish I could give it less stars

They accepted our deliveroo order. Just kept putting order back. Now have to wait for refund from deliveroo because this place pretends to be open longer than they are. Absolute con. Seems from your reviews it’s a constant issue. How you’re allowed to still be in business is beyond me

WORST SERVICE EVER. Do not use. They take internet orders but don’t answer the phone. Update: received a call from the manager to say that they had staffing issues and we would receive a refund. A week later and still nothing - DO NOT USE.

Seems like this particular Papa John's branch is on a mission to give itself a bad rep. Ordered a couple of pizza's which.. you guessd it... We're never delivered. Was lucky enough to get my money back through PayPal. Don't risk losing your money, order from somewhere else.

Placed an order at 8pm, gone midnight still no food. Tracker said it had been out for delivery since 11. Tried phoning several times and no one picked up. Trying to get a refund now.

Placed order at 18:30, tried to phone at 20:00 to see where it was, no answer, kept trying to call never answered. I never received any of my meal!!!! £25 lighter and they can’t be bothered to answer the phone. Disgusting service!!!